Ironman 4x4

After this experience I am officially done with Ironman 4x4. I purchased an Ironman awning and one of the main arms broke during normal use. When I contacted head office, I was told that the arm is a “non-replaceable component” and that no spare parts exist. Let me be clear about what that means: if a single arm breaks, the entire awning becomes… Read more

useless and the only solution is apparently to throw the whole product away.

For a company selling equipment designed for off-road travel and harsh outdoor conditions, this is honestly unbelievable. Any serious 4WD brand should provide basic spare parts for structural components.

What makes this even more disappointing is that I have invested a significant amount of money into Ironman products over the years. I expected a company of this size to stand behind its products and offer reasonable solutions when something fails.

Instead, the response I received was essentially: nothing can be done.

Because of this approach, I will not be purchasing Ironman products again. There are many other brands in the 4WD industry that support their customers and design products that can actually be repaired.

Very disappointing experience.

I would give 0 stars , but one guy did say "howzit going " from behind the desk, apart from that I made two trips into the Gympie store and had no interaction, nothing. No one was interested in greeting or acknowledging my wife and I presence just one cursory Howzit going. Their loss as I was looking for 2 suspension systems , one for my Defender and one for a Hilux. A terrible approach to a new customer .Wont go back. Show details

Irona Man Gympie did a GVM upgrade for me which I don't know how good is because int's on a new unregistered vehicle which I cannot get registered as Transport would not pass the GVM upgrade label manufactured by Ironman as it was damaged. They're… Read more

sending a new one up by express post and that was 6 days ago and not arrived yet as they probably have to print a new one. Not at all happy and would not recommend IRONMAN as they're incompetent and inefficient.

Nathan and the team at Thomastown (VIC) store were super helpful. Although I didn't purchase anything in the end, they spent 30 mins or so looking at my car's requirements in detail and also talking me through and showing me on my car what they were referring to and why what I had from my old care wouldn't work on my new car - I walked away fully informed. If I ever need to buy any related gear - I'll go there for sure. Show details

Above and Beyond – To Tom Jacob C.E.O. IronMan and Josh at Perth DC, for Services Beyond the Call of Duty. My experiences with IronMan were far beyond my expectations, Finding myself in a "Spot", Tom and Josh were nothing short than BRILLIANT! There manner, attitude, humanity are a glowing example of what companies, even Managers should be like. Like i have… Read more

mentioned, you have restored my faith that there are good and decent caring people left in the world. Thankyou so much for helping us out, i will certainly be recommending your company to all my friends and family. Thankyou

Ironman 4x4 2m x 2.5m awning failed rivets – After only a couple of uses, I noticed the rivets that hold the awning material to its frame were missing. They had broken away. Still under warranty, I asked the local reseller what is to be done to fix this issue and I was told to use steel rivets instead of aluminium, and that it is an easy fix to do myself. Rightfully, the reseller should have… Read more

asked me to bring the awning in for repair or replacement. On this basis, I no longer shop with this reseller despite spending over $2k in Ironman 4x4 products, with plans to spend more.

I bought a Raid bar for my MU-X, only a few months after having it some idiot in a small corolla hatchback reversed in to me, my steel bar got dented and bent whilst the corolla suffered only cosmetic damage. Insurance agreed to replace it, but it took the store 2 months just to get the part amd another month to book it in for fitting. In the… Read more

process, they discovered the new one was twisted and couldnt be fitted, so I left with the original on. 5 months later they finally got the replacement in and fitted, but driving away I was getting a bad grinding noise, I returned the following day only for them to say it was mounted too high so they had to adjust it (left side only). Ive now got a 20mm gap between the body and bar on the right and a 25mm gap on the left.

**Stay Clear from the Prestons Store in Sydney*** Most Rude unhelpful arrogant owner to deal with. Installed an Apex Brand new Bar on my Np300 and 3 months later rusted on the corners - Took it back to the Store for warranty but the owner pushed it back to me advised me its due poor Maintenace which caused the rust. My car is NOT built for any… Read more

type of water dives and i always look after my car bought brand new but NO luck.

**Buyer be Aware ** DO NOT be fooled by these guys and owner does not stand by this warranty and will do anything to get out of a warranty claim and also looking at facebook post and the other post i am not the first.

Thats my experience - save yourself headache and peace of mind

Poor service – I don't often write reviews, but the disappointing service I received from Ironman 4x4 warrants it. I recently purchased an Alucab explorer canopy and was waiting on delivery. Three weeks after paying the deposite I received a text message saying " sorry your canopy is no longer available " On calling them myself I found out that they sold the… Read more

canopy that I payed a deposite on to someone else. It was on sale at the time and if I wanted it now I would have to pay full price. I was told it's tough luck.

Poor quality products and service – Worst customer service ever at Woodville store in Adelaide. They Installed a canopy on my ute that leaked like a sieve with the first rain. Booked it in to have it fixed and was told they would fix it while I waited. After 3 1/2 hours of waiting around I was told it would take all day and that they had other vehicles in first, despite telling… Read more

me mine would be done first thing and that it would only take a couple of hours to fix. No phone call or apology until much later. Overall a poorly fitting product, and poorly installed, poor colour matched to paint of the car and exceptionally poor customer service. I can not recommend this place at all.

Front counter great - Manager - totally shunned their error and the damage they caused to our vehicle – Bought and booked in two bullbars from Iron Man Rocklea to be fitted. They fitted these by chopping into the looms. They blew the loom (fused and shorted out the pins) blew the left headlight on one of the Cannons plus the fuse box. Then their manager blamed me for the damage when we found it. We have pictures of the damaged headlight connector… Read more

pins and scorching they caused.

Westpoint service after doing a full inspection made the following statement on diagnosing the cars lighting system.

"As per my previous email, you have requested Westpoint Autos to rectify your issue with bull bar wiring, head lamp replacement and harness that may have been damaged by fitting the bull bar. After replacing the head lamp and the wiring harness the issue of head lamp not working is rectified. The reason these components were required to be replaced, we believe is due to the wiring for the head lamp being done incorrectly. This tampered with the wiring harness which caused the left head lamp and loom to have shorted.

Its cost us $5,500 to have it fixed plus $900 to have the checks done to determine the extend of the damage. Brand new work vehicle off the road for weeks (10) to be exact due the fact they chopped into the loom instead of having a connector to connect their lights to the harness like others do.

Avoid this particular shop at all costs. When they stuff it up they will blame you.

Also never fit bull bars to cars with LED headlights where they where they cut into the looms as apparently lots of places have had issues with fitting services blowing things up splicing into looms.

bega Valley Motors dodgy workmanship with ironman products – I dont know if your aware of how Bega valley motors are fitting your products but it has turned me off ironman totally.& months and i still havnt got what i paid for. Got a canopy installed they tell me its not water or dust ressitant but your website said it was.The back door on the canopy does not shut without force but according to them its normal and the weather does it , what a load of &^%%$%$#

Chinese crap – It's a absolute crap winch save your money and look elsewhere I used my ironman first time in anger at yourka station ripped all the gearing/Teeth off just a crape product Show details

Bad experience – Hi my name is Habeb, I have installed a 2 inch lift kit on my sanguine, it was about a yr ago I had done mine at Ironman Preston Sydney NSW, I dealt with a man named Andrew, and he gave me his business car that he said it was his, and the name was Drew Maatouk, now it’s been 8 months I’ve been chasing him to fix the problem they caused after lift… Read more

kit, and he has been ignoring me, and lying about fixing the car, at first he kept on saying the he will be fixing the car after for weeks, he said that about 3 or 4 times and now every time I call him he hangs up on me, so please if you are willing to any work with iron man specially at 2/380 Hoxton park road prestons NSW 2170, I promise you the after result is not what you will get, they have a very bad customer service. Of you want your car ruined then take your car there…. This is Ironman Prestons not sure what the other Ironman stores are like but by the looks of it it’s they have a very negative feed back, hopefully this changes minds of ppl and making them aware of what they will be going through… after lift kit now the front coil springs are touching the control arms when I’m turning, I’m not sure what they done wrong there but been chasing Andrew or if he changed his name to Drew for 8 months to fix the problem but I’ve been ignored….

Nightmare – This company has been a nightmare to work with... I purchased an aftermarket suspension for my Nissan Xterra for approximately $2,500 in November 2021. There were several issues with the fitment of the parts, and I had to install shims, etc. to avoid nasty vibrations and drivetrain issues that the suspension set caused. Their Service Dept had… Read more

no expertise to help me with this process, and it was all utlimately completed via trial and error and by consulting online forums of other people having similar issues. Then, about a 2 years later, I received a notice regarding a recall of one of the parts, advising me not to drive the vehicle until I received the replacement part from them. That was 7 months ago, and they still have no ETA on when the replacement part will be available to me. Their latest advice is for me to shop for another upper control arm from a different manufacturer, and they will reimburse me... Their service team is rude and unresponsive, they treated me with an unwarranted amount of "attitude" rather than being kind or apologetic in any way for the massive inconvenience that this has caused. No one can just go without their vehicle for 7 months... Therefore my safety and the safety of my family has been compromised as I do need to continue driving the vehicle, and don't have a spare vehicle that I can use while I wait for an indetermined amount of time for this company to follow through with their recall replacement. I am very tempted to hire a lawyer to see what recourse is available... Meanwhile, I highly recommend anyone in the market for 4x4 parts to STAY AWAY from Ironman 4x4.

Back order – Parts are good quality but they're terrible at getting stock in, ordered suspension in December received half which I fitted to the rear and was told the rest shouldn't be long and now it's been on back order for over 2 months and delayed again, cars been sitting since then unusable. Recommend only ordering if they have stock in store. Show details

Ironman has NO WARRANY on products they selling – I purchased a demo car with electric slide already installed. Age 14month. There is a very bad rattling from the tonnage cover. Ring up Head office, they told me to ring outlet and get slide under warranty looked at. I ring Van and Ute Extras up and they told me I have to go to the original dealer who installed the unit. They cannot (will not)… Read more

help me. Ring Melbourne again. Now they told me to ring service center in VIC. He told me the warranty is not transferable, bad luck and get lost. Rang Head office again. Now they told me to go back to the dealer where I purchased the car. I tried that already. I just recommend to everybody. STAY AWAY FROM IRONMAN 4X4.

If I could give ZERO stars I would – Shocking take the money and run outfit. Never answer emails and completely ignore you once they have taken your money. Crooks!!!!!!!!!!! stay away!!!!!

Bullbar and Lightbar - Genuine Ironman products – 'Our products are designed in Australia and distributed throughout the world'. If that's actually the case, then it's no wonder Australian products are so inferior to other manufacturers. A bullbar and lightbar was ordered for a new twin-cab tray back. Fitted with the Ironman bullbar, it looked good, and had substantial bash plates below the… Read more

bar, protecting the underbody frontend. However, the bar visibly vibrates on a rough country bitumen road, which makes it look very inferior to my TJM fitted to the 2000 Cruiser. The Ironman lightbar was very wide and looked great, fitted by Ironman, to the bullbar, however, aimed at the road perhaps five metres in front of the vehicle, it was next to useless. I thought that adjustment would be simple, but not so at all, so I contacted the Ironman dealership who fitted the products. No help whatsoever and I was given poor and incorrect advices; grrrrrrrrrrr. Finally, took it to another Ironman dealership, where the poor bugger spent almost an hour, trying not to drop his spanner, with access beneath the light bar fixed bracket. Haven't tried it in the dark yet, but at least it faces forward not down in front of the vehicle. One of the most stupid designs imaginable; oh yeah, did I mention (Our products are designed in Australia)? I would not recommend even considering Ironman products, if they are all designed like this bullbar and lightbar.

Worst suspension ever – My car is sitting in the driveway can’t go to work can’t drive my car because of iron man shocks been waiting weeks to get it fixed now not worth the money Show details

15L 4x4 water tank – I purchased the water tank and I’m happy with it besides one thing, the tape is to hard to turn off and on. I purchased a brass tap from Bunnings works so much better than the plastic one.

Toxic Workplace – Melbourne Head Office, Dandenong South: A company that blatantly breaches legal employment contracts, and when brought to they're attention they completely ignore the issue. Management bully and harass workers until they are force to resign. They say it's a family business, with values, only for a selected few. Mainly Caucasian male workers, and that's how you progress in your role. Stay away from this toxic company.

Liars and cheats – Last month I ordered from Ironman Bega a long range fuel tank to fit a Mazda BT50 Single Cab. The salesman from the dealership, named Drew, stated that he could get one in that would fit without vehicle modification, so I paid for it and waited. It did arrive in good time, but on unpacking it was obvious both that it could not possibly fit, and… Read more

that it had seen life elsewhere. The instructions were dirty and obviously well used, required fitting parts were missing, the tank ports were loosely sealed with blue masking tape and there was dirt and dust inside.

I returned it and Drew said I would get a refund. But after waiting some time no refund arrived, so I contacted him again. He said that the print on the invoice stated no returns on brought in items so I would not get a refund. He further said that the tank would fit if I lifted the tray - yes, it would, but the tray would need to be lifted by over a hundred millimetres. This is totally impractical. That would require an engineers certificate, and with our slide on camper it would no longer fit in our shed.

Ironman winch controller is garbage – I bought an ironman 9500lb winch approx 4 years ago. I fitted it myself making sure all instructions were followed to the tee. Fast forward a few years & the winch drum has gone pretty rusty despite always being kept clean & most of the powdercoating has corroded off the winch housing. The control box fills up with water & I have had to remove… Read more

it & clean it out to keep it working.

The wireless winch controller is the most poorly designed piece of garbage I have ever seen. The battery in it goes flat over time despite me being very careful to turn it off every time after use. There is two batteries inside it, one appears to be rechargeable but its only for the torch in the controller, & the other is an a23 12v battery, which is pretty hard to find unless you buy it from a specialist battery shop. Bunnings sell them, but this isn't exactly handy when you are stuck in the bush with a dead winch.

To replace this battery you need to unscrew & pull the controller right appart, but the most annoying thing is that once the battery is flat, the controller & winch will no longer work at all, even if the controller is plugged directly into the winch with the supplied cable.

I have decided to replace the winch with a better brand & I have given up completely on it.

I also bought an ironman bullbar at the se time as the winch. 4 to 5 years later, the powdercoat has faded badly as well as the rubber boots on the bullbar, & the plastic fog lamp surrounds. It looks terrible because of this. For the money I spent, I expect far better quality.

I would not recommend an ironman product to anybody.

12 volt pump is crap – Bought a ironman 12 volt pump it was noisy made lights flicker and had electrical smell. Took back to their store for a refund which is a 3 hour drive away. They said they have to send away before refunding funds I even showed video footage of it for proof. Will never buy another product from them again. Show details

Poor workmanship, once a mistake twice is incompetence – I had a full GVM upgrade, with all the bells and whistles for the ultimate 4WD vehicle last year (April 2021). The vehicle was squeaking, and I was told by the Ironman dealer in Mackay, once loaded, it will stop. After three inconclusive visits (over nearly 8 months), it was found that they had forgotten to tighten the nuts of the upgraded upper… Read more

control arm! On inspection, the arm was damaged and replaced under warranty. After one week, while on a long trip, the sway arm from the left hand side got loose and fell on the road. Luckily, I was near a major town and I could have it repaired at my own cost. The Ironman dealer replied they had put it correctly (for the arm to fall within one week, seriously!). Another loose nuts. No empathy, no customer care, and simply churning profit through apprentices. I enquired and the workshop had only two apprentices, no fully qualified supervisor.

Terrible advice, lies and poor workmanship – Had a canopy fitted and seal between canopy and ute body popped out. Had to take it back and same thing happened again. They also sold it to me with central locking and said we could mount our roof top tent to it. When we picked it up they advised us we couldn't mount our tent on and it didn't come with central locking. They wouldn't negotiate on… Read more

the price after not delivering what was promised. They were very uninformed about the products they were selling. Could not recommend them to anyone.