Hi Myself and my family members were promised gift vouchers by our health consultant Jakson Shearer in May this year for referrals to new customers (who all signed up after our recommendation within the appropriate time frame) . We have sent him several emails chasing these up and have left a message with Iselect last week - all with no response. Feeling extremely disappointed by false promises by both our consultant Jakson and the company Iselect. We were very happy with his service at the time but feeling as if we have been scammed now. Terina
Hi Terina, my apologies for the delay in reply.
Would you please let me know a convenient time to give you a call to go through a little more detail so I can investigate?
I want to withdraw my review since iSelect has satisfied my request for remedial action. How do I go about this, please?
You'll have to log into your account . find the review you wish to remove, and click the title. This will take you directly to the review page. In the bottom corner, you will see three dots. Click these and hit 'delete'. Please note that you can restore your review within two weeks of removal.
I want to ring you guys & discuss insurances. What is the best insurance for me?
I have received a card EFTPOS from iSelect - i can not read the small print as I am disabled with MS suffering for the last 22 years and in wheelchair for the last 10 years. When i wanted to buy they told me that the lady at the Coles could not use it because i did not activated it in time - i was in and out of hospital and had food delivered home into my mouth - now i am better and i want my card to be active and use it. Please help me now.
My Card number is: [personal details removed] and fix it please!!!
Why does it take 60 to 90 days to get your $300 gift card sent to you after you have completed all the required information?
They hope you will forget all about it is the only reason I can think of
I agreed with Weasel. My gift card was promised late Aug 2015. I called in Sep 2015, they said could take up to 90 days. End of Dec 2015, still no sight of the voucher. Called up, they said the consultant no longer worked for them, so they knew nothing about the voucher. They then put in an 'urgent' request for voucher to be sent out on the 7th of Jan. Today is 21st of Jan and the voucher is nowhere to be seen. Called them up again they said the Australian Post might have it so it is out of their hand! Pretty lousy customer service.
ISelect functions off trailing commissions that can take months to pass onto them, how can you expect them to provide a gift card when they haven't even been paid for the policy you bought yet?
sam.l, I am confident it is safe to assume consumers do not give a damn about company's business model and how it gets paid. All in all, if a person is promised to receive a gift card within a certain time frame, it is only reasonable to expect the promise to be fulfilled.
And if the company cannot do so, no such promises should be made in the first place.
Because a different team has to sift through the people who purchase in that month to send it out. Also, there are people who switch and cancel. So, stopping people from doing fraudulent things.
Because a different team has to sift through the people who purchase in that month to send it out. Also, there are people who switch and cancel. So, stopping people from doing fraudulent things.
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