Isuzu Dealers

Went into the showroom to purchase 2 work utes, with the intention of purchasing another 2 in six months’ time. The sales rep seemed annoyed that a customer was interested. He didn’t even bother getting out of his seat. Within his first three sentences, he mentioned that there was a waiting period. I said, “No problem, there’s no hurry.” His… Read more

next three sentences were, “I don’t know the price.” I said, “Fair enough… new models?”

I then asked about the payload of a chassis cab twin cab, specifically whether it was over 1 tonne for FBT purposes. He proceeded to pull out the specifications — which I had already read online the day before — and then ended up looking at the wrong column.

I asked how much a tray would add to the vehicle’s weight.

He said, “WHAT?”

I repeated the question.

He responded, “No one in ten years has ever asked me that!” (Other brand sales person - sure I’ll find out for you)

At that point, I walked out, went down the road and bought two utes straight off the lot.

Two utes today could have been 10+ utes over the next decade, plus the business and personal recommendations that come from a good buying experience. Instead, within the first day, I’d already told around 10 people about the experience.

I’ve bought a lot of business vehicles over the last 30 years, and I can honestly say I’ve never experienced anything quite like it.

Someone needs to YouTube this bloke and use it as a training video for how not to sell a vehicle.

I would just like to take the time to say how wonderfull the sales team at ballarat isuzu are we have just purchased a isuzu mux from here i walked in and spoke to rick and told him what i wanted and said i would not be able to purchase until my super was cleared and he said no worrys so they had a car there within a couple of days they had to… Read more

fit a tow kit electric brakes and mats every time we went there the team were polite ask my wife and i if we would like a coffee and there was never any push involved like other car yards i have bought from and when we went to pick it up rick went through all the ins and outs of the car and we payed for it through tony in the finance department and he was amazing so if youre considering buying a new car dont hesitate in going through ballarat isuzu for youre next car.

Bought isuzu dmax in 2015 for 25k now they want 38k what a rip off and look at all the complaints. Avoid buying new cars! Atleast the 2014-2019 still have bullet proof builds the way isuzu used to make it.

My wife and I are travelling through Alice Springs on our way north. On the Oodnadatta track we found that the powered tailgate on our Isuzu MUX had stopped working in Auto Mode. We called into Centralian Isuzu for help. They were absolutely amazing, very helpful especially Kenton who arranged a time to get the car into the workshop. Once there… Read more

Kenton set to work and within minutes had resolved the problem. I feel that it was the best customer experience I have seen in a long time. Thank you Kenton and the Centralian service team. Pat

Very easy to deal with from the drop off to the return. Friendly service from all of the staff. The end result was great and the repair was done in good time.

Happy with the UTE cant say the same about customer service and feedback – Bought an Isuzu D-Max in March and finally received it in July. I know this has been a difficult time for everyone COVID-19 but the finance department was disappointing, would seek private finance in the future.

My Isuzu has been stuck at the dealer for months now, they are unable to diagnose or repair the vehicle that they have maintained. They have also struggled to put it through warranty. I would steer clear of Isuzu dealers.

Purchased a vehicle in October with only 1 remote . Salesman was going to chase up or replace with another . After numerous attempts there has been no contact or follow up from this company.

Absolutely dissapointing service. Promises made and they don't keep. Do not recommend.

Major Motors (O'Connor) – They diagnosed and fixed my isuzu ute problem fast, I would go back there again. The service advisor was very helpful.

All isuzu dealerships are in fact independently owned deliverships. They are not isuzu dealerships. Save yourself 30k plus, buy it from your choice of car lots for half the price. Just because the dealership sign says isuzu, does not make it a isuzu dealership it is a franchise's & so is subway & I wouldn't buy a 60k car from subway. Would you?

2024 Isuzu DMax, multiple issues - sound system has been into Keystar 5 times now , and needs replacing, safety camera's, stereo, phone connection all never worked from new . Has taken over 12 months, to diagnose needs replacing, thats right 13 months of no radio, phone connection and loosing reversing camera, we will see if warranty comes good .… Read more

reported at 1500klm service -vibrating behind dash, been into keystar 5 times now, going in January to be apparently fixed -front bumper coming off clip, has been into keystar 5 times now and still not fixed, was advised may not be covered under warranty, been coming loose since purchase, again reported 1500klm. I feel trying to put the blame on us, because apparently the clips dont loose tension , unless damaged.

I purchased a MUX from Cardiff, NSW, and after a long two-year wait, the car finally arrived. Just 12 months after receiving it, I received a recall notice for faulty knuckles, which needed to be replaced. At that point, the front tyres were already worn, so they replaced them before the knuckles were fixed. After the repair, I was told that the… Read more

tyres were still "fine" and no replacements would be offered, despite driving around with faulty knuckles for several months.

Six months later, during a routine service, I was informed that the water tank was leaking coolant, and I was advised not to drive the car. Unfortunately, it took a month to get an appointment at the Cardiff service centre, and I was told no rental cars were available. This left me without transport and impacted my work and income.

After contacting the head office, they arranged a rental car for me, but I still had to organise a tow truck to get the car to the dealership. The tow truck driver pointed out that two of the tyres were completely bald, which made me even more concerned. The car was eventually repaired, but the dealership only agreed to replace one of the tyres, claiming the other was still "fine."

To make matters worse, I was told that if I didn’t pick up the car by a specific time, I’d be charged for the rental. This was difficult to arrange due to work commitments. The customer service throughout this entire process was disappointing, with one employee even hanging up on my husband during a phone call.

Overall, the experience has been frustrating and stressful. I feel that the service and communication need significant improvement. At this point, I believe retraining in customer service could go a long way in making sure future customers don’t experience the same issues.

Northeast iSuzu. I was told I may get warranty after they tested the injector. They never even removed it. Refused warranty on a Faulty Injector at 75000kms on my 2020 Dmax. Told me that I had a hole in my piston or badly worn rings. All compressions at around 320psi. Told me I had fuel contamination inside my fuel filter canister. Then charged me… Read more

$1135 for their incorrect diagnosis's. I later found out that injector nozzle's are not covered under warranty.

Love my new used dmax… but the customer service I received was horrendous… Geraldton branch.. He was rude and arrogant , I will never step foot in that place again.. I felt very intimidated…

The worst service centre I've experienced in 30 years of owning transport, Total lack of customer care or respect. Go elsewhere be warned.

Car isn’t too bad, but dealership and Isuzu themselves won’t fix problems, got sick of being lied too so will never buy another Isuzu. It’s a pity because if they actually aren’t that bad a car, just hope nothing goes wrong because in my experience their warranty’s were useless

We purchased a 2022 Isuzu D-MAX ex-demo from tweed isuzu in September 2022 and it's been a nightmare ever since. Within months, the vehicle showed signs of serious rust. It was later resprayed - without reapplying the paint protection we had paid extra for. They also failed to act on a manufacturer-issued recall, leaving the vehicle with potential… Read more

safety risks. In total, the car spent 7 months in their service department - completely unfit for its intended use as a work vehicle. Despite raising these issues and going through NSW Fair Trading, the dealership has now refused further engagement and we've been forced to escalate to NCAT. This has been an incredibly stressful and financially draining experience. Buyers beware - if something goes wrong, don't expect accountability or basic customer support.

I purchased a brand-new 2024 Isuzu MU-X from Essendon Isuzu with high expectations of both vehicle quality and after-sales support. Unfortunately, my experience has been disappointing on both counts. Soon after taking delivery, I noticed several issues, including scratched paintwork, bubbled window tint, and most notably, a defect in the… Read more

dashboard. A small bubble on the passenger side progressively worsened over summer, expanding significantly.

I promptly raised the matter with the dealership’s service department. Initially, I was advised that the issue would be covered under warranty. However, this position was later reversed, with the service manager suggesting the damage was caused by “placing something hot” on the dashboard—an explanation I strongly disagreed with.

To clarify the cause, I engaged an independent and qualified upholstery expert who provided a detailed report. The expert concluded that the damage likely resulted from contamination during the manufacturing process, such as hydraulic or machine oil, and not from any external factors like heat exposure.

Despite this professional assessment, Isuzu UTE Australia rejected the warranty claim without conducting a physical inspection or further investigation—only reviewing a photo before issuing a refusal.

The dealership then stated they had “done all they could,” which I find disappointing and inconsistent with their obligations under both the manufacturer’s warranty and Australian Consumer Law. In my view, the vehicle was not of acceptable quality at the time of sale, and the response from both Essendon Isuzu and Isuzu Australia has fallen short of the standard I would expect.

I have approached this matter respectfully and followed all appropriate channels, but feel let down by the lack of accountability and support. I share this experience in the hope that others will be fully informed before making their purchase decisions.

I sincerely hope Isuzu UTE Australia and its dealerships reflect on how such cases are handled and take steps to improve their customer service and commitment to quality assurance.

My daughter took her 2023 DMax Xterrain to Midland Isuzu to have an oil leak repaired. It turned out to be just a oil cap seal which was missing. The car had a degrease and seal/or cap replaced. They charged her $377 dollars and told her whoever did the last service must have taken the seal off so wouldn't be covered under warranty. I contacted… Read more

the Service Centre where she had the car serviced and they informed me they don't remove cap seals and the cap must obviously have been faulty for the seal to come off on a near new car. She also called them twice 6 months prior to inform them that the sun visor kept falling down and wouldn't stay in place the stitching had come undone. Isuzu Midland told her they would order a new visor and contact her when it arrives. They never contacted her and when she went for the service they told her they new knew nothing about it and nothing had been ordered.

BAD Customer service in Service Department – The car is great however, customer service in the Service Department once you have the car is appalling. They refuse to answer contacts , misplace parts, rude to the customer unhelpful and seem to make up excuses. Buy the car because it's a good car but seriously consider from which dealer. Been two months and still cant get a simple replacement of a side mirror done.

Bad Business Acumen – Due to illness was not able to get vehicle to service on schedule. Was charged a late fee when taken for service. New service date sticker placed on Dmax BY dealer. Took vehicle to be serviced prior to date. Service date incorrect by dealer. Fee was to be $700, major service, dealer called , you were late with last service, yes, paid late fee.… Read more

Now your fee is $1200 to get book back on time. NO, YOU put that date there. Did not get service. Dealer stamped and took tab to say service done. SERVICE NOT DONE. Called Isuzu Australia. No joy. Called Office of Fair Trade. What a joke. Isuzu dealer was fraudulent in saying service done. Also from NOT getting ISUZU to do service lost roadside assistance. Not lawful. Any certified mechanic can do service. Dealer was absolutely beligerant and would rather lose a customer that compromise. Shocking business acumen. Neighbor had his Dmax serviced by an Isuzu dealer and when driving 10 minutes, noticed oil burning, looked under hood, rocker cover not put back on. Dealer said owners fault for NOT checking vehicle before taking away. Isuzu have terrible customer liaison, not service because there is NO service. Recently, Air-conditioning evaporator failed. $4000+ to fix. Anecdotal comments by car a/c repairers, Isuzu a/c fail 10 times more than other brands. Take the leap and buy a Toyota.

Gaslighter and liars worst company in Australia – I have had many issues with my DMAX they have constantly blamed me. The final straw was the bump steer issue. Dont let these people gaslight you stand up this company is disgusting. Possible class action again Isuzu if you have issues register at … Read more

https://chamberlains.com.au/isuzu-faces-potential-class-action-from-tens-of-thousands-of-vehicles-with-alleged-suspension-design-fault/?utm_term=&utm_campaign=Performance+Max-1&utm_source=adwords&utm_medium=ppc&hsa_acc=3630136686&hsa_cam=21152846604&hsa_grp=&hsa_ad=&hsa_src=x&hsa_tgt=&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&gad_source=1&gclid=Cj0KCQjwz7C2BhDkARIsAA_SZKZzL2H1KHBDZ4P5Zv9CbaHh6VCV4K4pqoVUPL7prn2cYvxkyMjN0JYaApNvEALw_wcB

Warranty issue & poor customer support – Purchased a MUX LSM (4WD) new 2022 then when only just over 12 mths old & in mid Dec 2023 having only done 13,000 kms MIL engine fault light came on. Advise dealer who said just ring road side assist. RACQ confirm engine fault with DPF & advise do fast drive down hwy. Did this but light came on again. Took to dealer with fault code from RACQ then… Read more

things went down hill big time. Dealer said can't look at car until mid Jan 2024. Told no loan car available & not to drive my car. Car was eventually looked at mid Jan 24 & was told yes problem with PM sensor & Isuzu Australia had advised there were no parts in Australia. I was not impressed. Asked for replacement loan car but of course told not available. Told parts may not arrive in Aus till late Jan or early Feb 24. To add to the insult I was told to take the car home as they didn't have room for it & don't drive it. Even after lots phone calls & emails with Isuzu Aus & dealer nothing happened. In some cases Isuzu Aus would not answer emails or return phone calls. Early Feb 24 parts arrived from overseas then returned car to dealer for warranty repairs. Told late on day of pick up that dealer had numerous problems trying to reprogram new software. The issue then gets worse. After only 2 days of getting car back the MIL engine light came on again to my disgust, so back to the dealer & dumped the car again for warranty repair. I was given a loan car after much discussion BUT only for a couple of days. After a number of days I was advised Isuzu Aus had ordered a complete replacement of the DPF system but this time to my surprise I was told these parts were in Australia. Late Feb 24 I was advised the system had been replaced & could pick up the car after tested. So after over 2 months with no car & paying dead rego & insurance fees I requested compensation from Isuzu Australia & as expected the answer was in short NO. So to other owners & potential buyers I hope you don't get put in my situation. I am a very unhappy Isuzu MUX owner & will not buy again. For such a big company they are only interested in sales not service or customer support.

Worst customer service Ever – Took new truck to have some aftermarket electrical work "isuzud". New it was going to be a cost. Organised by the State Manager. Had the vehicle jump started twice. Drove 2 hours to wait 4 hours for them to have a look, not carry out the agreed work. Of which I know they will deny, pretend it never happened. Emails and etc for proof. Dates,… Read more

conversations. Result. They will pull it all out and start again. Cha ching That will be $490 please. We will quote you how much it will be on Monday. Oh yes. The wiring of 2 items we are discussing. Firstly changing the fuse from 40 amp to 25 amp must be very hard. $490 hard? Hmmmmm. Or fixing the trailer plug that has the incorrect wiring and fuse. The one fitted by West Truck Isuzu Melbourne? Not to standard? So proof that dealerships just make up their own rules. Even worse. Leadership team do nothing.

Maddington Isuzu - total lack of customer serive – Be warned Maddington Isuzu – substandard customer service. Just letting you know of my recent experiences with Maddington Isuzu and Isuzu Ute Australia and the only conclusions I can make are: 1) Maddington Isuzu don’t give a rats about customer service 2) Isuzu Ute Australia either don’t care or are a toothless tiger with no control/influence… Read more

over their dealers.

I have had my D’Max and Hyundai Kona both serviced at Maddington Isuzu/Hyundai and they:

1) Charged me for a tyre rotation that was not completed.

2) Failed to fill out/stamp the service book and recorded the millage as 94,365km when it was in fact 9,960km.

3) Measured a brand new set of Maxxis AT811AT tyres as being 5mm of tread when in fact they were 11- 12mm – so they clearly did not measure them.

4) When I went to pick up my car (after the requested time for them to complete an additional/intermediate oil change), I asked was it finished as it had been moved from where I parked it and was now in the street. They claimed that it was being worked on now, I pointed to the car outside through the window and they doubled down and now stated that it had been completed and was waiting on a test drive. I waited in the waiting area for 30 mins to then see my car driven in, the oil changed and then driven out again, another 30 mins later I was told it was ready. They seem to be prepared to say anything (even if it is clearly untrue). The car was not being worked on when they said it was and was never taken for a test drive (the trip meter did not vary by 0.1km).

5) On a recent fuel line recall I was told 1 hour, I came back in 1 and 15 mins with the job not started, I waited and watched as numerous other cars were processed while mine was ignored, eventually my car was taken in – a 14 min job and returned to me. So, 2 hours for a 14 min job when they stated 1 hour max.

I have been back 4 times now (I must be a slow learner) and every time there has been some sort of issue.

Overall, relatively minor matters but not a good look, I took the time to email the service manager to express my concerns (mostly about the service staffs apparent disinterest/dishonesty). The email was totally ignored. I sent a second email after a week expressing that their lack of follow up reflected badly on them and their customer service. The second email was also ignored.

I then sent an email to Isuzu Ute Australia (including the 2 emails to Maddington Isuzu) and received a non-committal email expressing how “Service levels are of utmost importance to IUA” and that they would follow it up with the dealer – again after a week no further contact from either Maddington Isuzu or Isuzu Ute Australia.

I sent a final email back to Isuzu Ute Australia expressing that their concern was clearly not sufficient to elicit any sort of response from Maddington Isuzu. After another week this email remains unanswered, so clearly Isuzu Ute Australia are prepared to claim that “Service levels are of utmost importance to IUA” but in reality fail badly.

Overall it has become clear that Maddington Isuzu are quite prepared to take your money and service your vehicle but if you have any issues with their work then they will not give a rats and Isuzu Ute Australia appears to be unwilling or unable to assist.

It is/was a few basic oversights/errors that could and should have been resolved by the Service Manage contacting me in response to the first email and now they have allowed it to escalate to the point where I will be my very best at every opportunity to advise people about Maddington Isuzu’s customer service shortcomings.

I am sure that there are many happy customers who have been fortunate not to have any issues but if things do go wrong then clearly you are on your own.

Apart from that I love the D’Max but dislike the ADAS as its too intrusive.

Queue Jumping fee – When you've waited 13 months for a Dmax and finally get the call. Go to pick it up. Wrong colour...I can get over that, Oh it's a demo model, not real happy but I can get past that. An extra $7,000 which I’m told is the “Queue jumping” price. WTH Isuzu, 13 months and I'm still classed as a queue jumper! How can they advertise a vehicle on sale… Read more

that has been out of stock for well over a year and then have the hyde to charge a queue shipping fee!! Shove your Dmax, I'll spend my money on another brand.

Liars!!! – I will tell anyone who is looking for a car to not go here. Especially if you need money back. 1 month of hassling and the refund we are entitled to, has not happened. Even though they say they have organised and it'll be in your account in the next couple of days, we still haven't received it.

Misleading information – Was assured at the time of the purchase that if we changed our mind we would get a full refund. We were assured this on multiple occasions. We went to pull out of the contract, and now we are told we cannot get any money back. We were mislead by the sales team, has anyone else had the same experience?

Pooooooo box poooed 5 times going around Oz no back up won't fix nuthhing extremely lo service – My truck nps 300 4x4 done 2 injectors at 13.000 km.and computer blew up at 70.000 km exhaust brake poooed at 72.000 wiring pooooed at 80.000 berning 3 l of oil in 10.000 km then 82 000 terbo glyes apart mmmmmm nothing fixed by isuzu brisbane just butchers

Rude salesman – Tweed Isuzu first salesman good and kept us informed. Second salesman rude and insulting. Manager NEVER returns phone calls and continues to ghost us. Never go there again

information not proper online – Manager Shaun was rude and was not willing to except that they had not mentioned details in the disclaimer online regarding the price .

No business acumen – Due to illness I was unable to put vehicle in for service on due date and when serviced was charged overdue service fee. Went to put in for next service (today) quoted $500 for major service, got call to say, NO, due to late last service this service is void and will be $1200. NO CONSIDERATION due to circumstances ,no business acumen to say… Read more

better to do service and get $500 , now will get nothing. Asked staff and got told , not our decision, call customer service. What a joke. Obviously they are quite happy NOT to get any money. Terrible customer empathy and absolutely NO business acumen.