Very Bad Dealer
I went to North East Isuzu Ute dealer in SA. This is one of the worst dealers I have come across - They are NOT in the business of selling cars. They were not interested in obtaining our business. We will be purchasing from the Gold Coast dealer. This dealer is NOT recommended.
North east Isuzu Burton ROUGE’S
2020 Ute was ordered 4 months ago and finally arrived in adelaide. The contract was signed deposit paid and a handshake was done back then. Got a call and got told we need to pay another $4000 on top of contract price. We were going to order another if they are any good. Plenty of other dealers around.
- Verified customer
Happy with the UTE cant say the same about customer service and feedback.
Bought an Isuzu D-Max in March and finally received it in July. I know this has been a difficult time for everyone COVID-19 but the finance department was disappointing, would seek private finance in the future.
The reviewer stated that an incentive was offered for this review
Worse plaCe I have ever dealt with in my life
Bought an Isuzu trade pack truck do not buy one problem after problem with only 1000klm on the clock.The services department wow tony from there omg how has this guy got a job, he lies, he is rude to all customers. The truck comes in to get fixed and comes home with the same problem and 4 weeks ago they ordered parts and they said yes they will call me in 2weeks and still nothing, today I called them To chase up on what’s happening and after 12 attempts of getting through The workers must be on a smoko as no one answered they said we forgot to ...order and I will call you back today to let you know, we’ll today is over and yet again no call from anyone.I will never buy a truck from eastern creek Isuzu again. It’s run like a toy yard, they have no idea how to fix things and no idea how to deal with customers disgusting
Purchased a vehicle from Pacific Isuzu Maroochydore
We purchased a car back in February under finance with this dealership which went through smoothly. During the transaction we clearly stated that we wished to pay it off in the next few months as we would have the money by then, we were advised that this would be ok and it would be around $200 to come out of the finance obviously and we would pay the remainder of the vehicle. Fast forward to June we have asked for a settlement figure and it turns out we have had for 5 months on finance we have had to pay four thousand extra on the car!! absolu...te disgrace!! I feel we were totally mis-sold this product, we were also advised that the dealership wouldn't get anything for the finance turns out they got a $1000 commission, we said nothing regards to this until we got the settlement figure. We have spoken to them and obviously the car has been sold now so not their problem!!! wouldn't trust them ever!! Do not purchase car especially with finance they don't disclose everything that you are being charged for!! Lets get this straight im complaining about the mis-sold finance not the product I bought!
Isuzu ute ryde will take you for a ryde worst car dealer ever experienced
worst experience ever these guys simply got there paper work signed and used it as leverage to get every last cent they could out of us. They put us in a position where we had no choice but to go else where. We were supposed to be buying our first car and thought it might be a pleasant experience but that was not the case. After leaving a holding deposit prior to viewing a trade in car which we already had valued at another dealer the basically said they cant match the trade in price and used their position of having taken a fee as non refundab...le to squeeze every last cent out of us. We were also insulted by the salesperson and spoken to in anger certainly not good traits of a sales person. Now the dealer is telling us if we pursue the matter he will counter claim for over $3300 to pay for dealer delivery charges. We alerted the dealer within 36hours of leaving a deposit . A bit rich especially when they told us dealer delivery is a week at best on top of that 4 days after they send me pics of an unregistered car without all the accessories we ordered saying its ready for delivery when its clearly not ready and in a holding yard. Thanks for nothing ryde isuzu ute
ISUZU MUX 2018 Cruise control got a problem..
It is good car but actually found one problem. Driving in auto cruise control and changing a gear ratio (without doing anything else) for example from from 4 to 3, instead of switching auto to OFF it is still keeping that ON and the car engine because of low gear starts running high speed and become very noisy. Services are reluctant to fix it. So each time you've got to remember to switch manually cruise control OFF at first and then change the gear but that is nonsense.
Didn't even open the air filter to check it
Had my DMAX 2012 in for service .
Brought it home and checked air filter it was still caked up with dirt and debris from last off road trip.
Straight away went and bought oil and air filter and new oil and did it all again can't trust anything was done.
I would normally complain to dealer but assume they do this as normal practice and we don't know anything about cars.
Slow warranty work
Just on 2 year old D Max twin cab air con warm so we went to dealer rang the next day to see how long a wait for part. We were brushed of with part on back order. Next day rang customer care Australia told them problem and if they could find out how long for part to get in. Took phone number and would ring dealer and get back to me. Rang the next day again and was told person out at the moment but would ring back that day. Same dealer left loose bolts on sump plate. They might be a good ute but there warranty works and after service needs a lot of help.
Toowoomba Izuzu - Extremely Incompetant
Took our MUX to get checked out in regards to a engine issue (Metallic grinding noise). Initially we got told its just the cold weather, and when we took the car back a 2nd time, we get told its because of a CB radio installation and charged us $85 labour that we didnt authorise. Finallly, after I tested the car myself and had recordings of the grinding sound they tell us there is no oil in one of the compartments. What a joke, Izuzu Toowoomba is untrustworthy and I will never buy an Izuzu car again.
Be aware of Narellan Isuzu
I had the 90k service carried on my 2013 Isuzu D MAX 4x4 auto out at Narellan Isuzu on the 1st June 2018.Was ll fine up untill i found grease/oil on the passenger side wheel Thursday 14th June 2018 after it was pointed out by a passer by.
I rang Narellan Isuzu same day when i got home was told to bring vehicle in so they can look at it.
I took it back to dealer 15th June 2018 was told no worries covered by warranty.
Every time i ring im told something different each time.
have been waiting for phone call to let me know whats happening and again no call back.
So i will no be going back to NARELLAN ISUZU in future as im sure they done give a stuff about customers who pay their wages. ...I now intend in putting my displeasure in writing to both service manager and dealer principal one i get the postal address. Total unsatisfied with Narellan Isuzu
- Verified customer
Stay Away from Pennant Hills ISUZU
Two rude conversations with [name removed] the Sales Manager at ISUZU Pennant Hills. The first call he was very rude but the second call today has just taken the cake. When i said to him based on our previous call i won't be doing business with your dealership, his response was "That's fine, i don't want to sell to idiots". I told him "That's fine", and then he proceeded to call me a moron and hung up the phone. Classic example of someone who shouldn't be in customer service who doesn't know how to handle rejection.
Slack Sales TEAM
Travelling via Bathurst after visiting friends. In the throes of changing my vehicle. Fairly well settled on the ISUZU D-Max product.
Clancy Motor Group is located on highway heading east from Bathurst, a multi franchised outlet.
Walked around the displayed vehicles outside. No awareness of any sales people. Entered ISUZU showroom nil people there, walked through the other three or four showrooms Hyundai, Mitsubishi, and so on. Still not a soul in sight.
A female clerk was at a computer in a small enclave. A young male appeared, stood in an...
brand new 2017 D-Max
Why do the lousy dealers not do a $65 wheel alignment in pre delivery, instead of waiting for you to notice that tyres wear at 10,000km They could at least advise you that it has not been done, when you have just paid $45,000. Not happy at all, and would not recommend, especially ISUZU in Maryborough QLD. Then take it to Bob Jane and done for $65, take it to ISUZU and $110 :(
INCONSIDERATE Money Hungry Warranty Dept
Have enjoyed driving my STL D Max so much I bought another one for the wife. On purchase of this vehicle which we bought 930 kms from home I reported to the dealer that the window on the canopy kept opening up all the way home letting the dust in (It has now fallen out). Now lets go 3 years down the track My wife has been deceased for 18 months so her car has been garaged 700 kms from home as i cant drive 2. I decided it was time to get her car repaired only to be told sorry your warranty period expired 3 weeks ago. The dealership Horsham Isuzu...didn't bother to write it down that I had reported this fault so Isuzu said bad luck buddy warranty period expired!!! Heartless we are talking about a 1 hour job labour only as I have had the window in storage for over a year. I have lost all faith in Isuzu the cars may be great but with no customer service why would I want to buy again. I cant believe they just wouldn't fix it. April 5th 2018 Update: Not Good enough Other stl now car wouldn't start isuzu premium care rung, NRMA attended put car on tow truck sent 330 kms away to Dubbo. Rang dealership next morning only to be told we busy we cant even look at it for 14 days After pressuring isuzu they got the dealer to look at the car at day 9 ringing me at 4.30 pm saying we have changed the battery. I live in the bush how was i suppose to travel 330kms prior to closing time, to collect my car to travel to vic the next day. A interim car was offered from Isuzi with 100kms per day after about 5 days (not even enough kms to travel to pick up my car) i Why a tow truck for a faulty battery and then dealership charged me $50 to put a non genuine battery in, WHY couldn't the nrma check and change the battery without voiding the warranty? I didn't even get an apology from anyone this dealership has at least 9 brands of cars and clearly cant cope I was always taught customer service should come first.
Very satisfied with salesman
We are purchasing a twin cab D Max from Orange Motor Group the sales yep Richard Prior was very helpful very good product knowledge and the experience was great the rest of the staff are cheerful and go out of their way to help this is why we ordered our new D Max thank you Richard and staff of OMG
Am in WA and tried to buy the latest MUX in Havana brown colour. Well none in WA and if you want one you have to pay $1400 freight or wait 6 to 9 weeks. So why advertise an SUV in all these colours when you can't get one. They only want to sell the colours they have in stock. Very bad for their business. All the excuses under the sun, there should be a disclaimer no 4x2 in havana brown. New colour, so what, don't advertise it.
I luv my Dmax it has now done 98000 k's since April 2014.
We have found with servicing at some dealers it is poor so much so one of the services said wheel bearing had to be repacked. Just recently I went to Scone NSW for a service they repacked the bearings you could notice the difference. Their service was the best other than Maroochydore Qld and port Augusta SA.
ONE dealer serviced same and did not check the brakes 60 K's later new rear linings and drums.
I would say buy a dmax they are an outstanding 4x4 just so economical.
1 warranty job in 98000 k;s a Shocky.
Questions & Answers
Does ISUZU Australia stand by their dealerships or by their customers who are dealing with bad service, we have a dealership in Cairns, that are misleading the customers to the extreme.
From personal experience that I am currently going through....definitely stand by their dealership. Actually i don’t even think it is a matter of standing by them, more than it is they are stingy & have extremely poor customer service from the top. Why would the dealerships treat us any different when they have Isuzu Australia as their example. It is a shame because I love this car & rave about it to others. No more, I’ll be telling people all about Isuzu Australia & disgusting customer service. My next thing to do is put a formal complaint to Department of Fair Trading.
Purchased a 2019 4X4 mux demonstrator and the dealer agreed and supplied and fitted a tow bar - wiring and electric brakes so we could tow our tandem Jayco Sterling caravan the tow bar part number 5867618300 and the tongue part number 5867619440 and displays for trailer towing only even though it is showing 3000 rated have contacted customer relations with no acceptable answers . should i tow a caravan with this Gary Kruger
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