Dynamic Tradies
VerifiedABN: 1465354393896 reviews
Dynamic Tradies was previously trading as J&T Dale Plumbing.
I contacted Dynamic Tradies – Plumbing + Electrical to arrange a small plumbing job. I needed a water line moved a few inches to allow a toilet to sit flush against the wall. They were able to schedule an appointment for the very next morning, which I initially appreciated. Approximately two hours later, I received a call from the company… Read more
explaining that they had merged with J&T Dale Plumbing, a business I had left a negative review for several years ago. During that conversation, I was advised that it would probably be best for me to use another plumbing company.
Understandably, I found this response disappointing. I would have thought that a business would welcome the opportunity to provide a better experience to a customer who had previously been dissatisfied, rather than suggest they take their business elsewhere.
About an hour later, I received another call, this time from someone I believe was a manager or a member of management. I was advised that I shouldn't leave an online review and that the receptionist had been mistaken in her response. According to him, they were simply informing me that the business was now associated with the company I had previously reviewed negatively.
However, my experience of the initial phone call was quite clear. I was given the impression that I would be better off going elsewhere. It was only after I indicated that I intended to leave a review about the experience that I received a follow-up call to clarify the situation.
In my opinion, negative feedback should be seen as an opportunity to improve and rebuild trust, not as a reason to discourage a customer from using your services. If I were running a business and a previous dissatisfied customer contacted me again, I would welcome the opportunity to demonstrate that things had changed and that we could provide a better experience.
Businesses cannot improve their reputation without being willing to address past issues and show customers that things have changed.
Unfortunately, based on this experience, I was left disappointed before the plumbing work had even begun. While the initial appointment availability was appreciated, the way the situation was handled has left me reluctant to use the company.
These guys always do a great job. Lach and Tyler installed some fans today. Excellent work - helpful. Efficient and tidy. Thanks! Will definitely use again and recommend to others. Show reply
Outstanding service from start to finish! We had a fantastic experience with Dynamic Tradies and couldn't recommend them highly enough! From the initial booking with Jenny through to the completed job, communication was excellent. The team arrived on time, were friendly, professional and took the time to explain everything clearly. The pricing… Read more · 1
was transparent and explained upfront, with no unexpected costs. We felt the service was excellent value for money, especially considering the quality of workmanship, attention to detail and professionalism.
Tyler completed efficiently, everything was left clean and tidy, and the whole experience was completely stress-free.
It's refreshing to find a local business that genuinely cares about its customers and takes such pride in its work. We'll definitely be using Dynamic Tradies again!
Reviews with attachments
Simply The Best – Contacted Dynamic Tradies regarding replacement of our hot water system they attended promptly and the job completed next day. I had them return a few weeks later to check a minor problem which was no fault of the product or their technicians, Both times of their attendance the guys were polite and courteous and very professional. These tradies… Read more · 1
really know their job, quick responses, no mess left. Thanks to Tom, Dean, Lachie and Jake as well as the lovely lass that took my phone calls in the first instance. Congratulations Dynamic Tradies, what a professional team.
Recent reviews
Cody was great all the way through explaining everything to my husband and I Then the next day 3 guys turned up and did the job Very happy either way everything Than you all Show reply
I have since July- Sept made 5-6 service calls to the Dynamic Tradies a great company one you will need one day. Best people who give their best in customer service, best quality work an ethics. 1st Lachie small plumbing job that I started and went a bit pear shape. 2nd Quote by Lucas for gas installation in my kitchen. 3.rd Harrison new… Read more · 1
install of gas line & HOB. 4th Tyler changed the gas line on the outside wall & found I had accidently turn off the power switch called HOB which allows the ignite to work on the gas cooktop. 5th Jamie changed gas cooktop (also called HOB). 6th Lachie free plumping Inspect showed 3 issues: 1. under the sink, a faulty SS flexible hose, 2. high-pressure jet blasting in grease trap & drain and finally had to 3. replace an incorrectly laid water pipe in the front yard. Counting No7- My next adventure I have booked Dynanic Tradies for a free BushFire Protection plan for my property. Special thanks to all. Jenny, Jamie, Brett, Lachie, Lucas, Harrison, Tyler and their helpers
Cody the plumber came when he said he would, was pleasant and polite and fixed the problem with no fuss. He answered all my questions and said to phone him if I had any problems. Show reply
If I could give 10 stars I would, 5 stars is an understatement. Lachie was super professional installed downlights throughout my house would highly recommend to anyone looking for a electrician Show reply
Thank you again Lucas for helping us out a second time, this time with the shower. We appreciate your quick response coming out. Such a nice and pleasant fellow you are and always clean and reliable. Cheers Vicki from Bomaderry. Show reply
Just had Cody and his apprentice at our house fitting our water filter. They did a first class job as usual. This is the second time we've had Cody at our home, last time it was to replace our hot water heater. It's always a pleasure to have the guys here and we would recommend Dynamic Tradies to anyone. Regards Les Show reply
I was extremely happy with the work Lach from Dynamic Tradies did at my house. He was very friendly and helpful and I will absolutely use this company again for next time! Show reply
Perfect job as usual. Young electrician, Lach did exactly as asked in a thorough and professional way. Job was left tidy and complete. Show reply
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Prompt, friendly and honest service. I have been happy using Dynamic Tradies for more than 8 years Show reply
The boys at dynamic tradies always do a wonderful job.I can't fault them or there work. Show reply
Can’t fault this service, wouldn’t call anyone else. Always friendly, efficient, great price and repaired quickly. Highly recommend Show reply
I just wanted to commend Lucas on his customer service today. Very professional and helpful. Your staff are always great. Thank you. Show reply
Great friendly service and at short notice and with good clear explanations. Show reply
Even though it was only a downpipe problem, first call to job completion in 2 days, kept me up to date with calls and arrived when they said they would. I would use these guys again and recommend. Show reply
Again Dynamic Tradies, were reliable and efficient. Not only sourced our problem but also advised us of the fact we may be entitled to rebate, which we did not know about. So helpful all round Show reply
The electrician was professional and quickly diagnosed and resolved the problem Show reply
Very pleased – Harrison was able to fix my problem and made a brilliant job of it. Such neat workmanship. Thank you. Show reply
Find out how Dynamic Tradies compares to other Plumbers
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Perfect – Friendly, well timed service and job done with no fuss Show reply
Ceiling fans and lighting alterations – The electricians who attended my job were very good however the line of communication back at the business end needs improvement. They need to get that right for their business reputation. Show reply
Hot water maintenance and systems check – I think Lachie is the fifth tradesman we have had from your firm and all of them have been first class and a credit to your company.Will highly recommend to everyone Show reply
Highly recommend – I called Dynamic Tradies in the morning and by that afternoon Ryan had been and fixed my plumbing problem. So quick and professional. I highly recommend them. Thanks so much! Show reply
Unparalleled service and quality – The team at Dynamic Tradies exceed expectations again! Great communication before, during and after the job. Turned up on time and as promised and were extremely efficient, well mannered and respected our property with their cleanliness and after job tidy up. We were quoted the price before the job went ahead so no surprises and the technicians… Read more · 1
were able to answer and advise on any questions we had.
Would not hesitate to recommend Dynamic Tradies for any plumbing or electrical work. These are our go to guys and we’ve used them for years.
Unparalleled service and quality, a easily earning 5 stars ⭐️⭐️⭐️⭐️⭐️
Storm rainwater drainage – The boys just left, did a great job in the heat installing rain water runoff and flooding the back yard. Left everything neat and tidy. Gave my wife and I an overview of what they had done what they had used. Highly recommended. Show reply
Oven adjustment – Josh came In and knew exactly what needed to be loooked at and had the select tools necessary. Then went onto check all the other gas elements were functioning correctly and explained it all to me and his apprentice. Can’t beat experience. Show reply
Great service – Jordy was very prompt and very professional. I always use this company as I know I will always get a top notch job Show reply
Hi Benjamin, Thank you for taking the time to… Read more