We changed strata managers about a year ago after suffering from very poor management previously and it is like chalk and cheese.
We have made some significant improvements to our run down and non-compliant building of 67 units over the past year and are looking for more improvements in the coming years.
Our strata manager, Kinen Lau, and his supporting staff have been excellent. We always get very prompt responses and proactive service.
Chairperson and Treasurer
Pro-active, Informative, Professional
John Martin is professional and pro-active, Available at all times and contactable, consistent with up to date information great follow up and, Knowledgeable. He provides advice and solutions. Keeps in contact with the proprietors and Strata Committee. The Jameson's online portal is the best yet, easy to use a very good experience, a very progressive, up to date, organization.
Excellent customer service
Jamesons has been a great change for a strata, their level of service and knowledge of the industry is outstanding. I would recommend them highly to owners corporations looking for a positive change.
John X provides a high level of customer service and has helped our building move through our year 2 defect report matters with ease
Very good Strata Management - A well deserved pat on the back !!
For a start, I never give a 10/10 to any service provider. Simple logic I know, but I believe there is always room for improvement !! Since we changed to Jameson’s just over 12 months ago, we have been progressively impressed with their responsiveness, sound knowledge of “strata-land”, reliable back office support and overall professionalism. So much so, that we have recently agreed to extend their engagement for another three years.
Results come from solid relationships, and our complex has been fortunate to have John X as our SM. John has worked to build a partnership that works effectively; and we largely believe it is. Well done Jamesons, and keep up the good work.
Response to Stacey’s inaccurate review
I am also an owner at the building and feel that the statement above is incorrect. Jamesons has been transparent, their online services are available to all owners, and have guided various owners on processes and has just helped resolve a 13 year issue within 6 months.
The defamatory material used is totally incorrect from just one disgruntled owner. The company have also been recommended to others. The properties that surround ours that have also been affected and who complained to our previous Strata Managers who did nothing in regards to t...he tree damage cannot believe the outcome of the 13 year issue. I even believe the manager has returned all calls the same day and emailed within 24 hours and works tirelessly to try to get our committee members to work our differences out amicably. Jamesons have been with us for only 6 months and it’s our best 6 months we have experienced compared to the previous mob, in fact we all agreed that the previous company was incompetent.
Bad Strata Management
This company is one of the worst I have worked with. Our Stata Manager, John X, only seems to be focused on 1 person in our block and is allowing her to make all the decision without written consent from the owners committee. He does seem to ignore issues and not address the committee when things seem like they are not all in agreeance. He then sends, what appears to be condescending emails, congratulating this one person, when there are more pressing issue to address which are not being addressed. No one on our committee are professionals in S...trata and his advice all the time is to just deal with it yourselves and do all the work. I really don't understand how anyone has had any good interactions with this company. I would not recommend this Strata to anyone.
Finally found a good strata management company
We switched to Jamesons at the beginning of this year.
It's been such a relief to have such a helpful and proactive strata company. John from Jameson's in Hornsby is simply fantastic !
We went from our old strata company here on the Central Coast ( All Strata Services ) that took around 4 weeks to organise repairs for a major water leak and was so unhelpful and slow it was quite amazing, to Jamesons who have just been awesome. I really can't speak highly enough of them, the difference is so major in comparison to our old company. The price difference is also minimal - we are actually paying slightly less for a much better service.
Excellence in Strata Management
I have worked with a panoply of strata managers in my 15 years within the Real Estate Industry. Paul Culbi and the team are easily the best, and I can't highly recommend them enough. Repairs are executed with celerity. Matthew Hanlon LREA, Marriott Lane
It is what you should expect from a Strata Management company, Efficient, friendly & Experience. The only drawback is they are using (as most Strata Management Companies) the DEFT system and from what I understand it is provided by Macquarie Bank. The issue with that is they do not provide a real Direct Debit. It is a periodic payment that they refer as Direct Debit. This shortfall is not appreciated by a lot of Owners.
Jamesons are definitely the best strata managers we have had. John, our strata manager is 100% responsive to requests and fully understands process and the needs of owners. Things just get done and without drama. He has a keen knowledge of the complex legislation, laws and requirements in this industry. I can't thank him and Jamesons enough for their ongoing support and assistance.
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.