breath of fresh air
After a nightmare with our previous agent, (not answering emails, not following comities wishes, sending wrong notices, woefully under budgeting, not even knowing strata law, confusing buildings and no accountability etc ) Now we are with Jameson’s for 4 months they have been an absolute breath of fresh air. Responsive, clear communication, no ambiguity, frank and honest advice, and able to steer us through many needless complex issues because of the previous agent. Bryan Kou has been a great help and extremely patient. So far it looks like the best decision we made in the ten years I been involved in strata committees. Long may at last! Mike Shreenan Chair Cameo Waterloo
We had 2 strata managements before changing to Jamesons (close to 6 years ago I think).
The difference was an immediate, significant improvement in the management of our building. Paul Culbi was all over the many complicated issues and has dealt with everything knowledgeably and professionally. Jamesons has maintained this high level of commitment in subsequent years.
The best strata company we have come across
We have been wanting to move to Jamesons from Chris Darby strata for months. What a relief that we can now say we are finally getting competent, accurate, knowledgeable and fair representation and support.
John Martin has gone above and beyond to help us navigate tricky strata situations even prior to us signing a contract with them. John always makes himself available, is very communicative and offers a lot of great knowledge from his many successful years in the business.
We have every belief that he will restore our faith and in the strata industry under his management.
Highly recommend any committee looking for personalised and professional support contact Jamesons.
I have been notified of your takeover of Darbies (Wollongong) I do hope the service improves as per reviews. I have waited 8 months for a fencing repair needed and the problem is getting worse and more expensive and still nothing the promise much and give nothing. Hoping for an improvement soon after the takeover. Good Luck
We changed strata managers about a year ago after suffering from very poor management previously and it is like chalk and cheese.
We have made some significant improvements to our run down and non-compliant building of 67 units over the past year and are looking for more improvements in the coming years.
Our strata manager, Kinen Lau, and his supporting staff have been excellent. We always get very prompt responses and proactive service.
Chairperson and Treasurer
Pro-active, Informative, Professional
John Martin is professional and pro-active, Available at all times and contactable, consistent with up to date information great follow up and, Knowledgeable. He provides advice and solutions. Keeps in contact with the proprietors and Strata Committee. The Jameson's online portal is the best yet, easy to use a very good experience, a very progressive, up to date, organization.
Excellent customer service
Jamesons has been a great change for a strata, their level of service and knowledge of the industry is outstanding. I would recommend them highly to owners corporations looking for a positive change.
John X provides a high level of customer service and has helped our building move through our year 2 defect report matters with ease
Very good Strata Management - A well deserved pat on the back !!
For a start, I never give a 10/10 to any service provider. Simple logic I know, but I believe there is always room for improvement !! Since we changed to Jameson’s just over 12 months ago, we have been progressively impressed with their responsiveness, sound knowledge of “strata-land”, reliable back office support and overall professionalism. So much so, that we have recently agreed to extend their engagement for another three years.
Results come from solid relationships, and our complex has been fortunate to have John X as our SM. John has worked to build a partnership that works effectively; and we largely believe it is. Well done Jamesons, and keep up the good work.
Response to Stacey’s inaccurate review
I am also an owner at the building and feel that the statement above is incorrect. Jamesons has been transparent, their online services are available to all owners, and have guided various owners on processes and has just helped resolve a 13 year issue within 6 months.
The defamatory material used is totally incorrect from just one disgruntled owner. The company have also been recommended to others. The properties that surround ours that have also been affected and who complained to our previous Strata Managers who did nothing in regards to t...he tree damage cannot believe the outcome of the 13 year issue. I even believe the manager has returned all calls the same day and emailed within 24 hours and works tirelessly to try to get our committee members to work our differences out amicably. Jamesons have been with us for only 6 months and it’s our best 6 months we have experienced compared to the previous mob, in fact we all agreed that the previous company was incompetent.
Bad Strata Management
This company is one of the worst I have worked with. Our Stata Manager, John X, only seems to be focused on 1 person in our block and is allowing her to make all the decision without written consent from the owners committee. He does seem to ignore issues and not address the committee when things seem like they are not all in agreeance. He then sends, what appears to be condescending emails, congratulating this one person, when there are more pressing issue to address which are not being addressed. No one on our committee are professionals in S...trata and his advice all the time is to just deal with it yourselves and do all the work. I really don't understand how anyone has had any good interactions with this company. I would not recommend this Strata to anyone.
Finally found a good strata management company
We switched to Jamesons at the beginning of this year.
It's been such a relief to have such a helpful and proactive strata company. John from Jameson's in Hornsby is simply fantastic !
We went from our old strata company here on the Central Coast ( All Strata Services ) that took around 4 weeks to organise repairs for a major water leak and was so unhelpful and slow it was quite amazing, to Jamesons who have just been awesome. I really can't speak highly enough of them, the difference is so major in comparison to our old company. The price difference is also minimal - we are actually paying slightly less for a much better service.
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