Reliable and professional
Jameson’s have always given me the impression that matters are under control. Their managers deal with matters accordingly and provide peace of mind. Good work Talia Rebbettes and James Hosking.
Excellent Strata Managers
Jamesons staff are courteous, friendly, and efficient. They handle our requests promptly, quickly and responsibly.
The allocated strata manager is personable and knowledgeable on strata matters and is always easily contactable
Great Company to handle strata business
Quick response to issues and reports all well presented, meetings are conducted in a professional manner, very little if any disagreements, facts always well put. Meeting rooms very comfortable to suit attendance
It is what you should expect from a Strata Management company, Efficient, friendly & Experience. The only drawback is they are using (as most Strata Management Companies) the DEFT system and from what I understand it is provided by Macquarie Bank. The issue with that is they do not provide a real Direct Debit. It is a periodic payment that they refer as Direct Debit. This shortfall is not appreciated by a lot of Owners.
Jamesons are definitely the best strata managers we have had. John, our strata manager is 100% responsive to requests and fully understands process and the needs of owners. Things just get done and without drama. He has a keen knowledge of the complex legislation, laws and requirements in this industry. I can't thank him and Jamesons enough for their ongoing support and assistance.
Jamesons have been the Managing Agents for our complex since it was built 50 years ago. The December 2018 AGM was a celebration of the 50th anniversary which speaks for itself - Jamesons must be doing something right!!
S Mikhail unit 30
First class Strata Manager ,the best we ever had
They provide prompt response to our building problems. They recommend professional tradesmen who provide excellent repair work to our the building. They are very professional in running the meetings.
They look after the interest of the owners
professional and organised
Jamesons always have experienced staff to cope with any problems or issues which come up and act promptly. They also have a group of experienced contractors to deal with our needs.
All is well attended.
I find each and every time I contact the office ny needs are attended to without any delay and politely.
THE WORST - ineffective, unreliable, under-skilled, unprofessional team I have EVER encountered
When I bought my apartment five years ago, Jamesons unfortunately came as part of the package. Our building's strata manager, who is also the CEO of Jamesons, terminated the management contract (after over 30 years of his company managing the building). Why? A couple of EC members finally questioned yet another expensive quote for work, to which the strata manager admitted that they were using expensive tradies at our building! This incident was only one of many over the years, where there would be hours and hours of time and money wasted by EC members calling for transparency and change - time and money wasted particularly on communications that Jamesons never redirected or shut down (but were happy to charge you for after the strata manager finally responds after weeks or months) between one particular rouge EC member, and other EC members. The expensive tradie admission was the tipping point, and after five years of THE worst mismanagement and worst customer service I have ever experienced, Jamesons terminated their contract. Never returned emails or calls, & always directed to discuss your matters with the company's EA.
Strata Managers provide an excellent standard of service
Jamesons & its staff have proved invaluable with advice, reliable service and up-to-date knowledge of changes to strata management laws. Our strata, though small, has a long standing & very engaged relationship with our Strata Manager, Bill Clarke. As Treasurer, his commitment, diligence and competency to his role can't be faulted. Addressing our needs and queries has been timely, efficient, friendly and professional. Highly recommend Jamesons.
Excellent Strata Managers
Our Strata committee has an excellent relationship with Jamesons and find them very easy to communicate with. As the Chairperson/Treasurer I deal with our Strata manager Bill Clarke who is friendly, helpful and reliable when I need help. I have found Jamesons to be a very professional company.
A Good Start in the First Year - Millewa Garden
After switching from the previous strata management to Jamesons, we have no issues with the services so far. Mr John Xiloportas and his team have been responsive and friendly in dealing with day to day matters. Guess the only hiccup (and not a complain) is issuing the strata fee notice late for two times in a row. Definitely not a complain :).
Communication with the committee and respective residents are good and so far I have not received any bad feedback from anyone. Good first year.
Absolute best strata management
We recently changed over to Jamesons from STM and it is a big relief. From day 1 they’ve been proactive in attending to our outstanding issues, returning calls and emails almost immediately and working hard to ensure our committee is Moreno than satisfied. Michael and his team are very experienced and professional.
They are hopeless
They are hopeless, always slow to fix problems. It's been a year since we first reported defects, they always say they are contacting developer or builder but the fact is no one fix anything.
I WOULD RECOMMEND
I don't know what you really want me to say. Every time I call them with a problem the problem is solved in no time, thanks to PAUL he is always ready to hear what the problem is and take action. And that is what I call good service especially with Paul Culbi he is always available at any time of the day you call him.
PROFESSIONAL AND DILIGENT STRATA MANAGEMENT
Our Strata comprises 130 residential units in a 13 storey building that is 14 years old. Jamesons has been our Strata Manager for the past seven years. Anthony Coates is the manager assigned to our Strata; he is diligent, approachable, knowledgeable and professional. These are important qualities for voluntary members of Strata Committees. This is especially true in the current era of more defined, formal responsibilities and increasing regulatory oversight.
The Strata is most grateful for Anthony's handling of its affairs The Strata's excellent reputation with investors, owner-occupiers and tenants, is in no small measure due to Anthony's diligence.
David C - 25/08/2018 12:50 AM
Strongly not recommending
As an owner of the unit I have the right to request a copy of Capital Works Funding Plan. I did it - received an old copy (8 years old). I requested the latest copy and got ignored (no answer to my email for a week). Followed up in a week, got another reply: "we have sent all our documents for scanning, MAY BE we can show you the document in the meeting". Meeting is one month away and I have the right to review the document before the meeting. It ONLY takes constant follow ups and quoting relevant paragraph of the Strata Management Act 2015 to finally get the latest copy of a document. Did I get what I wanted - yes. Does it have to be that difficult - NO. Zero customer service. For a quality strata management with strong customer focus - look elsewhere.
I would not recommend
Two other owners in separate properties have complained to me about Jamesons. My personal experience has also not been good. Their job is to give advice independently from Strata Committees or individual owners, including enforcing strata laws where appropriate. What's the point of having laws if they are ignored. What they do excel at is glossing over their mistakes and beating up their reputation. Half of their reviews here are 'terrible'.
Really poor service
No interest in assisting tenants of properties they manage. I had an urgent plumbing issue in the common area of the building and after two days they still haven't sent anyone out to fix the problem. Message given to reception was not passed on to property manger correctly so therefore property manager did nothing until I had to ring for a second time. Still nothing done.
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