Professional service to our Strata.
Since John Martin from Jamesons took over SP97985 in December 2019 the most noticeable from the previous Strata manager was the excellent service. Always getting back to us promptly and with the right answers. IAs a committee member I couldn't be more satisfied.
Strata Manager in league with a domineering committee member
Finally more of our owners have woken up to the inefficiency and damaging management of Jamesons. The strata manager makes personal decisions and bullies owners. Contractors have quoted on big ticket maintenance items if it doesn't actually need to be done. Tradies will quote on whatever the strata manager tells them to. In our case substandard work has resulted in having to have it re-done much sooner than should be necessary. Work is recommended by Jamesons on the basis of one quote only with no competition on price or method of fixing ...the problem. We couldn't understand why they were getting way with this behaviour. All you need is one bully on the committee where a passing of the buck can develop, with Jamesons saying they 'act on the instruction of the committee member' and the committee member blindly following Jameson's lead. We have people here who just want to sell up and move on from this mess, but hopefully we can redress it with a majority vote to change to another company.
Worst Strata Management!!!
Surry Hills Branch team poor customer service I have ever dealt with. What made things worst when the complaint was forwarded to senior management the claims were dismissive. We had to wait for 2 weeks to get access to the electrical metre box which impacted tremendously on our business. Not only was the Strata Manager rude as ever and a bully because we are commercial tenants of the shop and not the owner! She was incompetent and nasty! Kept hanging up when we tried to resolve the issue to access the electrical room. Response we got from her ...manager was “we do not legally have the authority to consultant tenants in such instance” but yet these strata management agency are happy to take more then $1000 in outgoings ever 3 months from tenants such as ourselves. No apology or anything just dismissive and advised the strata management no longer works with them? Very disappointed with their efforts!
my strata manager is quick to respond to any concerns you have about your property either by phone or email,the 2 years i've been with them is all good. so any property owners out there looking for a new strata manager give them a go i don't think you will be disappointed.
6 weeks for a security pass still waiting
Paid for a security pass pass 6 weeks ago, no receipt no communication nothing. Every time I call up I get a different story. They don't answer the phone or give me terse email replies (hoping I will give up and go away) After a lot of pushing I find out today the building manager is away, not sure when he will be back. Requires an amazing amount of effort to get them to do their jobs, be warned.
breath of fresh air
After a nightmare with our previous agent, (not answering emails, not following comities wishes, sending wrong notices, woefully under budgeting, not even knowing strata law, confusing buildings and no accountability etc ) Now we are with Jameson’s for 4 months they have been an absolute breath of fresh air. Responsive, clear communication, no ambiguity, frank and honest advice, and able to steer us through many needless complex issues because of the previous agent. Bryan Kou has been a great help and extremely patient. So far it looks like the best decision we made in the ten years I been involved in strata committees. Long may at last! Mike Shreenan Chair Cameo Waterloo
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