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Jarvis Cars

Jarvis Cars

2.7 from 9 reviews · View Statistics
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Reviews

  • Product Quality
    2.8 (5)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    1.8 (5)
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jamie
jamieFar West, NSW

after sale service

published

very poor after sale service from jarvis subaru,bought a used jeep lardo car had faults still trying to get them to fix it,sorry cannot recommend.

Product Quality
Customer Service
Samantha
SamanthaMetropolitan Adelaide, SA
  • 5 reviews

Nightmare

published
Product Quality
Customer Service

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TF B.
TF B.Metropolitan Adelaide, SA
  • 4 reviews

Good Experience

published

We purchased Mitsubishi Outlander from Jarvis Gepps Cross. Good customer service. Helped get finance on the site. We got a good deal from there. Car is running great since then.

Product Quality
Customer Service
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Rod
Rod
  • 5 reviews

Appalling customer service

published

Cleaner was great, however customer service is appalling! Can’t get through on the phone, they never return calls after leaving numerous messages and emails. App doesn’t work. Very poor communication!

Product Quality
Customer Service
David
DavidMetropolitan Adelaide, SA

Sales and service sloppy

published

Sale at Kensington was sloppy, but the service dept has been the real problem. Have to ask several times for updates to made to sat nav, ladies at the service phone line are frosty, Kensington never answer the phone and take over a day to call you back. I have made a complaint to Subaru Australia and finally decided to swap service to Eblen. I love Subaru cars; Jarvis dose not do any justice to the brand in South Australia.

Product Quality
Customer Service
Toro
ToroBute

Service Department Totally Suck

published

The vehicle sales are mediocre leaving a lot to be desired followed by the sale of junk insurance sales that I felt compelled to purchase but the service department are totally untrustworthy.
My vehicle was serviced and i was overcharged for the service. The sump plug was stripped during the service and released to me with an oil leak.
The RAA after checking the problem informed me to not drive the vehicle because the sump plug could drop out on the road at any time.
This was repaired by the local mechanic.
It is obvious that Jarvis service department has no quality control measures or supervision of service staff in place and all the service area can do with service training.

Disappointed customer
Disappointed customerAdelaide
  • 3 reviews
  • 5 likes
  • Verified

Great service, including out of warranty help

published

Always great service - Jarvis Subaru has twice fixed vehicle problems after expiration of warranty at no cost or at significantly reduced rate.

The Bagors
The BagorsAU
  • 2 reviews
  • 5 likes

Jarvis Isuzu - Sales brillant - let down by service department

published

Dealt with Fab at Jarvis Isuzu in Angaston. Great guy who made doing the deal really easy. However when it comes to there service department - that is another story. Vehicle was damaged and we weren't told about it then because we didn't notice the damage before we left, had to argue to get repairs done. After the repair was done, they still managed to leave a sensor unclipped and swinging by the wiring harness. Also got overcharged for a 10,000km service and actually believe they charged us for the wrong service but they have denied this all along, but after much discussion they did agree to refund about 1/3 of what they charged us.

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Gadgetgirl
Gadgetgirl
  • 14 reviews
  • 20 likes

Great customer service/great car/great waiting areas

published
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Questions & Answers

CafwinC
CafwinCasked

Every time I take my car to get serviced at Jarvis they try to upsell me with extras that are expensive and I have a feeling are unnecessary. I know I am obligated to return for the service but what about all the extras?

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