Jarvis Cars

Pls pls stay away I bought a car 6 mths ago turned on air con 1st time 2day needs regassing I'm 64 yrs old have had 2 heart attacks and now I have to drive around in a $28.000 car with no air con ide like to no how thay sleep at nite horrible people DONT BUY FROM THEM GEPPS CROSS realy nasty mean people Show details

Always a great experience with the Jarvis team. From purchasing new vehicles to services and repair. Treated like royalty every time I go in. Since 2005 till now. Highly recommended.

Service Centre hopeless. Booked for 4 tyres to be replaced. Toldget in 7.30am and will be done quickly. Four hours later work completed. Show details

Absolutely rubbish – I have bought most of my cars from Jarvis ford trinity gardens my latest car was a ford transit I have also wanted to buy a new van I went to Jarvis who I have always bought from they rang me with a price it was $6000 more than two other dealers so I have ordered it from another dealer my first van has done 30000 kms I noticed the instrument… Read more

cluster starting to crack I have taken photos of it growing I booked it in to Jarvis ford trinity they took my keys and said we will be done in about an hour 15 mins later I get the keys back and they said we took photos to send to ford I said I have photos why did I need to come in they said we don’t need your photos we took our own I said my photos prove what is happening. They were meant to get back to me in a week 3 weeks later I rang they said we have declined your warranty claim obviously I was very upset because they had not done there due diligence and if they used my photos this would be getting fixed . They have said we don’t need to look after him he doesn’t come here for servicing . And because I didnt want to pay 6 k more for a new van they decide to ignore me I will never go back there and ford Australia has been given my complaint.

Poor Quality Car, Dodgy Finance, Unprofessional Car Care – If you want PROBLEMS then buy car from Jarvis Gepp Cross, or if you want PEACE of mind go elsewhere. Never ever take finance from JARVIS GEPP cross or you will regret it for the rest of your life with those hidden fees and unreasonable soaring interest rate which will cost you a fortune. ISO 9001? It just a fake ticket. Believe me! You don’t… Read more

want to end up like me. Bought a car, struggling to go uphill, they couldn’t find any faults. Complained to them they said no warranty for it as it’s a secondhand.

Dodgy +++ – 3 year fixed service warranty not worth the paper it’s written on. Services done by CMI Toyota. They don’t do a proper service. When the three years are up and you go back to your usual mechanic, expect lots of repairs CMI missed or ignored! Beware of the ‘spotters fee’ they don’t mention when they sort finance for you. Dodgy +++. Show details

Unprofessional car care program (AstroGlaze Paint Protection) at Jarvis Toyota Adelaide – Joined the car care program for the new car. The first application was perfect. The second application had the AstroGlaze sealant missing from both side mirrors. The company is generous to provide remedy to the missed area.

POOR TRADE IN / BUYING OUTRIGHT OFFERS – Beware of the instant offer via Carsales..! I have a 2016 Hyundai I30 SR Premium with 21 k on it (full service history etc. it would be the best available). Carsales valued the vehicle between $12900 and $15100. I had 2 instant offers, both from Jarvis Ford South Australia. One was $8500 and the other was $10000 (I didn't follow either of these… Read more

up My insurance company have valued and insured the car at $18000. I understand about sales margins etc but please be sure to value your car before accepting one of these offers.

Ford service centre – Poor service had the car for 2 days to do a service & minor recall & the engine started smoking directly after the service Show details

disgusting service – Car goes in to Norwood for repairs 27/4 takes a week to fix. A week later it fails again and RAA tows it to nearest dealer (Mt Barker). Thing is Mt Barker refuse to fix it because Norwood warranty work and Norwood refuse to fix because car isn't there!!! Car hasn't even done 90k but Ford won't fix because it's Norwoods poor workmanship. 4 weeks of… Read more

car sitting in yard doing nothing. Don't deal with Ford or even buy one.

Apparently Jarvis don't like Mt Barker and Mt Barker don't like Jarvis. Useless!!! Seems like Ford circled the problem a long time ago

Choose customer service for once! Choose job ownership! Choose doing your job right the first time!

RAA man tells me his number one breakdown is Ford!

Wish I could give zero stars.

Update.... Week7 So after a week I've had to arrange to transport the vehicle to Jarvis and they have booked it in for a week's time.... They honestly don't care. And this all to replace a sensor that Jarvis didn't install properly.

update week 8. got the car back and they "think" it's fixed... wondering what the bolts in the center console are, turns out the bash plate is missing off the car. rang and gave what for.

Thanks – went to Jarvis Gepps Cross ti swee two advertised cars by appointment. Salemas (Charlie) came out to meet us when he saw us arrive. friendly greeting. took us immediately to one of the two cars which had been made easily accessible. rn us thorugh the essential details smoothly and simply, answering any questions as wew progressed. Then brought th… Read more

esecond car around fur su to inspect and which we took for a test deive while he and the valuer inspected our car. back 15 mins later and after short wait (10 mins) Charlie cam back with the valuator and price was disciussed. they went away and returned after 5 mins with a lower changeover price which was still behond oru budget. returned ten minutes l;ater with third offer very close to our limit. Charlie and Brett could not have been more pleasant, the car met all specifications listed. would have been happy to buy but managed to get a newer model for same price elsewhere. Thank you Charlie and Brett for your very helpful assistance. John

Crap never buy cars from there – Never buy a used car from Jarvis Ford gepps cross. Sold me a $21k lemon back in feb 2021, it’s now may 2023 and looks like I need a whole new transmission, even tho regularly serviced and followed the bullsh*t warranty terms and conditions which means nothing as if your car needs something major covered under warranty, it’s only covered up to $1k… Read more

so your out of pockets by hundreds of not thousands. My advice, save your money and time and properly do your research when buying from any Jarvis used car dealership or just don’t even shop there and go elsewhere.

Service and detailing terrible service – Purchased a Toyota Corolla with minor sun damage on the left handside ,Sales man organized to be fixed before pickup ,they cut and polished the car ,it looked good now after 12mths the whole left side looks trash and they wont repaint ,I feel ripped off by this company ,also had the car back for warranty issues 3 times ,1st time I made a list of… Read more

faults they told me nothing was wrong ,second time back for service still had same problems they wanted me to pay for the repairs ,I refused as it should a have been fixed the first time under warranty,would not recommend the Jarvis Clovely park dealership to anyone $12000 down the drain Another female taken for a ride and ripped off The Service manager tells me I have to pay for the car to be respayed out of my own pocket HOW HEART LESS IS THIS COMPANY JARVIS TOYOTA SOUTH ROAD CLOVELY PARK

After sales service is horrible – I purchased a new car. It had some condition issues right off the bat. While they were quick to respond I had to return the car twice and the issues were still not fixed despite promises after promises and lengthy petiods without my new car. I should have refused delivery but live and learn. The issue became heated to the point they wouldn't… Read more

return my car so I threatened to call the police and list it as stolen strangely enough the car was promptly returned. They don't seem to care about how you feel about your treasured possession, it just seems the service department work on the basis of if they ignore you long enough you will go away. I did go away eventually and I took the sale of another new car to my wife with me. This review doesn't get into the nitty gritty of how they acted in such a anti customer way because there is not enough room. Reading through the reviews here it seems to be a very common occurrence yet they still carry on the same. They probably have a culture of blaming the customer. **I wanted to add the car I bought I am very satisfied with, it has met all my expectations and I'm proud to own it!**

I got the Car I wanted – A big thanks to the staff at Jarvis Gepps Cross, they were very helpful and very friendly and the sales person Damien was very Professional through the entire transaction from greeting meto seeing me off in my new car. i was very happy with the entire expereience. Show details

Poor car servicing – Took my Landcruiser to Jarvis Clovelly Park for a service. They charged almost $1000, and when I checked, simple things like clean battery terminals, check brake lines and hoses, grease driveshaft universal joints, etc, were not done. When challenged the service salesman was apologetic (because they’d been caught out and had no option but to… Read more

apologise) and offered to fix these shortcomings. The problem is, obviously I don’t know what else they did not do, but charged me for. I won’t go back there, be warned.

Environmental vandals – Destroyed a 130 year old river red gum at Brighton to make way for a car park. If you value the environment, birds, and animals please consider purchasing a car elsewhere.

They lie for their customers – I would like to start saying that I was a very loyal customer. Bought a Brand New Forester from [Name Removed] in Jarvis Adelaide(East Terrace) and have done all my services over there. After four years I’ve Decided to trade in my car and Subaru Website gave me a estimate trade in of $34000. I was excited and went to see [Name Removed], getting… Read more

there he said my car would worth max $27k considering it has full dealer service history, no damages, no scratches… I decided to sell it privately and got $33k for it. I said to him that I wanted the new WRX with the exact same specs and colour as the DEMO and asked if I could buy the demo. The short answer was NO as it was not for sale. He convinced me to buy a new one and I put a deposit of $500 and signed the papers. When I got home that night I found out that the DEMO I drove was for sale. It was Friday night in the Christmas weekend. The first thing I did after the public holidays was ask for my money back as [Name Removed] LIED to me and the hustle started with all the question and blablabla. My money didn’t come back on the promised time and I had to actually treat them saying I was gonna do a bad review. Finally they called me to do the refund and it took 4 days for the money to be available on my account. Jarvis Adelaide, you lost a customer and you should practice a good relationship with you customer. Horrible customer service from the finance manager as well. He literally tried to sell me a finance of 10.99% saying my credit score was horrible (400) I went to check my credit score and it was actually around 800…

I REGRET I HOUGHT A NEW CAR FROM YIU AND I WINT BE BACK!!!

Avoid buying from Jarvis expecting warranty – Vehicle problems were not solved during servicing, had to get the same done when got the service done with another service centre, when went to tell them of another issue in the vehicle since it was under warranty, was being invoiced for 9k for change of transmission, bought Vehicle for 10k and in 2 yrs I would have to spend 9k on vehicle, lot of… Read more

correspondence done but was refused, as got vehicle serviced at another service centre, if a customer is not satisfied with the advice given for complaints, he is bound to go elsewhere, this should not hamper you warranty

Money grab – Bought a car from Jarvis Mawson Lakes in Jan 2021, was given all the jazz about after sale unlimited km warranted, fixed priced servicing etc. But when I got my car serviced they charged me 100 extra for just checking the suspension and braking system. Although, I was given a green light that "suspension and braking system passed all tests" my car… Read more

started vibrating the next day. I have been trying to reach them but I keep getting the operator saying "we are very busy please leave your number". I think the "warranty" they say is just a money grab.

after sale service – very poor after sale service from jarvis subaru,bought a used jeep lardo car had faults still trying to get them to fix it,sorry cannot recommend. Show details

Nightmare – due to health problems I was forced to downsize my vehicle. I purchased my vehicle (for work) from Jarvis in December and my vehicle has spent more time in there workshops than on the road. Terrible customer service. My van has gone from one workshop to another, Jarvis Norwood know myself and my van very well and yet I have had one service… Read more

department employee try and charge me for parts and labour (van still under warranty) and they don't communicate with each other either because I have had my van booked in for work a couple of times but the individual failed to put it in the diary. Thanks to Jarvis I'm surprised I still have a job. Hillcrest Jarvis failed to tell me from the beginning, that for the make and model of my van, that they don't have the necessary tools to work on it (3rd visit I was told this).

Good Experience – We purchased Mitsubishi Outlander from Jarvis Gepps Cross. Good customer service. Helped get finance on the site. We got a good deal from there. Car is running great since then. Show details

Appalling customer service – Cleaner was great, however customer service is appalling! Can’t get through on the phone, they never return calls after leaving numerous messages and emails. App doesn’t work. Very poor communication!

Sales and service sloppy – Sale at Kensington was sloppy, but the service dept has been the real problem. Have to ask several times for updates to made to sat nav, ladies at the service phone line are frosty, Kensington never answer the phone and take over a day to call you back. I have made a complaint to Subaru Australia and finally decided to swap service to Eblen. I love Subaru cars; Jarvis dose not do any justice to the brand in South Australia. Show details

Service Department Totally Suck – The vehicle sales are mediocre leaving a lot to be desired followed by the sale of junk insurance sales that I felt compelled to purchase but the service department are totally untrustworthy. My vehicle was serviced and i was overcharged for the service. The sump plug was stripped during the service and released to me with an oil leak. The RAA… Read more

after checking the problem informed me to not drive the vehicle because the sump plug could drop out on the road at any time.

This was repaired by the local mechanic.

It is obvious that Jarvis service department has no quality control measures or supervision of service staff in place and all the service area can do with service training.

Great service, including out of warranty help – Always great service - Jarvis Subaru has twice fixed vehicle problems after expiration of warranty at no cost or at significantly reduced rate.

Jarvis Isuzu - Sales brillant - let down by service department – Dealt with Fab at Jarvis Isuzu in Angaston. Great guy who made doing the deal really easy. However when it comes to there service department - that is another story. Vehicle was damaged and we weren't told about it then because we didn't notice the damage before we left, had to argue to get repairs done. After the repair was done, they still… Read more

managed to leave a sensor unclipped and swinging by the wiring harness. Also got overcharged for a 10,000km service and actually believe they charged us for the wrong service but they have denied this all along, but after much discussion they did agree to refund about 1/3 of what they charged us.

Great customer service/great car/great waiting areas – I finally traded in the 20+ year old car for a brand new Corolla Ascent hatchback which has more bells and whistles than I will ever use. The service I received from everyone from the salesman through to the service people was excellent. When I take my car in for a service someone is there to greet me almost straight away, you can drive your car… Read more

right up to the concierge for drop off. They have a great waiting area which has TV, WiFi, help yourself free coffee, cold drinks, biscuits. The workshop area is clean and they are always respectful to the customer and the car. My car always comes back cleaner than it went it. The car has always been ready when they said it would. From my experience I would thoroughly recommend their after sales service. Reliable, courteous, clean premises, great waiting area