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JAX Tyres
3.6 from 465 reviews

Reviews

3.6

465 reviews
5
(266)
4
(29)
3
(9)
2
(31)
1
(130)
  • Product Quality
    4.1 (76)
  • Return Claim MadeYes (5) · No (70)
  • Customer Service
    3.9 (71)
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Kon

Kon

  • 2 reviews

Worth to visit.

published

I visit Jax tyres to change my tyres. I was very satisfied with their services As they informed me of that days promotion discount, they were fast and they are also offering free check for your car.
The only thing that I did not like was that the tyres got dirty with their hands and I had to clean them a little bit afterwards.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Kon, Thank you for the good review. The team at Bankstown appreciate your kind feedback and hope to see you again! Thanks, The JAX Team

Ronnie

RonnieGreater Melbourne (Outer), VIC

  • 10 reviews

Disappointed that shop tried to sell new product, not to get the most of what I had already,

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBowen Hills
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2 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Ronnie
Ronnie

As said, the tread depth was around 5mm, not below 3mm.
The tyres on the back wear a lot less than the front and I think this 5mm will last me another 15-20k.
They are still safe and also legal , unlike the tyres the shop proposed to fit.

Sherlock

SherlockHunter Region, NSW

  • 3 reviews

3 strikes your out

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSingleton
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
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K G

K GSydney Surrounds, NSW

  • 3 reviews

Great professional service

published

Jax tyres Penrith, have been a regular customer for some time. Always get good reliable service, wouldn't go anywhere else. Prices are reasonable, fast service, highly recommend this outlet of Jax by

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax tyres Penrith
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Good morning and thank you for the great review. We are pleased you had an enjoyable experience at our store and look forward to seeing you again! Thanks, The JAX Team

chris

chrisGreater Melbourne (Outer), VIC

  • 3 reviews

great value

published

I've dealt with Jax Tyres in Preston on two occasions in the past 5 yrs
on both occasions they have offered me the best deal on my new tyre purchase and throwing in a wheel alignment as well.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationpreston
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Disgraceful and unprofessional conduct

published

I post this review with no ulterior motive. The customer experience that we received at this Jax Tyres branch has been the most disgraceful and unprofessional conduct that I have ever experienced. This is my 1st review post of a business and I feel compelled to express my extreme disappointment on how we have been treated by the branch both from the 1st interaction of the issue and during their internal investigation of the incident. I thank JAX Head Office for their time but unfortunately the branch actions through this period reinforces their unprofessionalism, outright arrogance and treating people with contempt. Extremely disappointing conduct.

Return Claim MadeNo
Store LocationJax Tyres Windsor
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Eileen K

Eileen K

  • 4 reviews

Quality Service

published

Friendly and informative Service and did the job quickly and within the time frame l booked it in. They were happy to order in the tyres l wanted which arrived the following day. Unbeatable value as l got 4 tyres for the price of the 3.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationErina Fair
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Eileen, Thank you for the fantastic review! The team at Erina are pleased they could assist you in a way that met your needs. We look forward to seeing you again. Thanks, The JAX Team

Glenda Barkle

Glenda BarkleCentral Queensland, QLD

Disappointment with Jax Tyres

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGladstone
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Colin

ColinWestern District, VIC

a step above

published

The extra service we received was unexpected. We got a great price and friendly service, I felt like we were in good hands. The staff seemed to know what they are doing. It is the first time using Jax, only negative was the longer than expected wait time. Would go back again just for the extra service checking my car over.

Customer Service
Product Quality
Store LocationWarrnambool, Victoria
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Colin, Thank you for the fantastic review! The team at Warrnambool are pleased you had a productive and comfortable visit to their store and appreciate your positive feedback. We look forward to seeing you again. Thanks, The JAX Team

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Excellent experience! Jax Bayswater North

published

A quick phone call confirmed Jax were the best price for the tyres I wanted and the best price for the wheel alignment as well. Staff were friendly and extremely helpful with extensive product knowledge. Their service was outstanding.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBayswater North Vic
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Good morning and thank you for the fabulous review! The team at Bayswater North appreciate your positive feedback and are pleased you had an enjoyable experience at their store. We look forward to seeing you again. Thanks, The JAX Team

Lee Sth Tweed

Lee Sth TweedRichmond-Tweed, NSW

Great Service!

published

Jax Tyres at Tweed Heads South recently fitted four new tyres to my Honda C-RV. Great price - four for the price of three. The staff there were terrific... friendly and helpful! Prompt service - rang one day, tyres fitted and aligned the next afternoon. Jax should be really proud of this store and other companies could learn a lot from the way these guys deal with their customers... thank you!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres, 51 Minjunbal Drive, Tweed Heads, NSW, 2485
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Lee, Thank you for the fantastic review. The team at Tweed Heads appreciate your positive feedback and for recognising them as an efficient and professional team. We look forward to your next visit! Thanks, The JAX Team

YZ_H

YZ_HSydney, NSW

  • 2 reviews
  • Verified customer

Jax Tyres Castle Hill

published

Very happy! Best price and best services!!! I have used them the first time after reading their reviews on Google, love it and will definitely come again for my next tyres change!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hill
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Good morning, Thank you for the fantastic review! The team at Castle Hill appreciate your positive feedback about your experience and look forward to seeing you again. Kind regards, JAX Tyres

TOP SERVIC ALWAYS

published

always very helpful completely happy with there work and find them most trustful. at salamander bay Michael Chiarelli. we have been serviced by them for about 10years and have never had a problem

Return Claim MadeNo
Store LocationGrogre street Salamander Bay 2317
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Carol, Thank you for the wonderful review. The team at Salamander Bay appreciate your thoughtful words and look forward to seeing you back in store for many years to come! Kind regards, JAX Tyres

cancer64

cancer64Sydney, NSW

Great aftersale service!

published

Bought tyres at Jax Smithfield on special (buy 3 get one free) which was a good deal.
Few months later I got an email from Jax that I'm due for a free wheels balance and rotation.
I booked my car in without any issues and got it done with no charge.
Great service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres Smithfield
See all answers
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Good morning, Thank you for the great review! We are pleased the team at Smithfield left a wonderful impression on you and look forward to your next visit. Kind regards, JAX Tyres

BAZ

BAZSydney, NSW

Excellent transaction by JAX Personel

published

My trip to the Penrith Store was excellent The staff was most helpful I went into the store to have a puncture fixed the NRMA officer said he was doutful as to where the damage was he was right I was needing new tyres so I asked to have four new tyres fitted The staff was that helpful and explained every detail on the purchase I could not be any more happy with the service I was given
regards
Barry Izzard

Store LocationPENRITH
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Barry, Thank you for the wonderful review. The team at Penrith are pleased they could assist you with fitting new tyres and appreciate the positive feedback! We look forward to your next visit. Kind regards, JAX Tyres

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Amazing - JAX Tyres Ashmore

published

The team at JAX in Ashmore are awesome. I always take the car there when needing work.

Had some troubles with the Engine on Wednesday and knew if i headed to Ashmore they would help me out. No booking, just popped in and spoke to Andre and he told me they would inspect it and get back to me ASAP.

Had a call at work within about an hour. Andre advised me what needed doing and after confirming with myself they got stuck straight into it. A couple of other things were noted during the work and Andre called me at each stage to keep me updated.

It was all fixed and ready to pick up before lunchtime. Great work from the team.

Thanks, will definitely keep bringing the car back to you guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJAX Tyres Ashmore
See all answers
1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Matt, Thank you for the excellent review! The team at Ashmore appreciate the awesome feedback and support. We look forward to your next visit. Kind regards, JAX Tyres

Julie Hill

Julie HillNorth Western Region, NSW

  • 2 reviews
  • Verified customer

Faulty tyre & service/Poor customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSingleton
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3 comments
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Julie Hill
Julie Hill
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Julie, The team at Singleton are now waiting for your details to give you a full refund following on from the tyre being deemed faulty at Bob Jane. Thank you, JAX Tyres

lester3944

lester3944Australian Capital Territory

  • 10 reviews
  • Verified customer

Couldn't be happier with the service at Phillip ACT

published

I had a puncture over the weekend, had the spare put on and rang Jax Tyres Phillip ACT early Monday morning - they said to bring the car straight over. I left the car with them and went to a class at the pool, received a text saying the car was ready less than an hour and a half later. Amazing price, far cheaper than I expected and friendly, efficient service. Such easy parking too. Would definitely use them again next time I need tyres, fully recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres Phillip ACT
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Great service at Thornleigh

published

Jax Tyres Thornleigh provide great service & advice. Make me feel like a valued customer. Clean workshop, they respect your car by using paper mats to protect it from getting dirty.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres Thornleigh
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Teck Ban T.

Teck Ban T.Sydney, NSW

Lack of experience mechanics!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJax Tyres Bondi Junction
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1 comment
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Page 1 of 24

Questions & Answers

Samantha

Samanthaasked

Price for 4 Michelin sports tyres with gas and wheel alignment

2 answers
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Samantha, Thank you for your enquiry. Please let me know which store you would like to have this work done at and I will check with them for you. Thanks, The JAX Team

Samantha
Samantha

Bankstown

michael m.

michael m.asked

Can i buy tyres using after pay

3 answers
LE3 KOOL
LE3 KOOL

Hi michael, you can only use after pay if we scam you extra money.

That way we are happy that we have ""Ripped you off"" as ""We love your money""....We love ca$h more. That's why we need to $cam you extra $$$money$$$, becau$e you don't have ca$h....So ye$ we accept after pay.

We also provide a terrible service, where we guarantee you won't be back, and we will do up your wheel nuts so tight, so when you get a flat tyre in the middle of nowhere, you won't be able to undo your wheel nuts, or they will shear off, which is a better laugh for us, as now you can't put your wheels back on, and you are left with your nuts in your hands.........While scratching your head.

michael m.
michael m.

Love it

michael m.
michael m.

Ill take that as a no

LE3 KOOL

LE3 KOOLasked

1). Why did the manager at campbelltown n.S.W. "Refuse to give me a receipt when I paid ca$h"?
2). Are your managers specially trained to "Scam and ripoff customer$"? As wonky eye manager did with me.
3). Should I report the manager to the "Tax fraud department"?

1 answer
Keith
Keith

No idea what you should do

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