Reviewer Photos & Videos
WILL now go back again
Following our recent poor review of Jax Tyres Capalaba, the manager contacted us to apologise so yesterday we took our car back there to have the service. The team were efficient, courteous and performed the service in a timely manner. We will return for services in the future.
Thank you Jax Tyres, Capalaba.
Avoid avoid avoid
Avoid avoid avoid They sent my son out from their shop with belt separated tyres that he only bought 4 weeks prior. When his father went down and confronted the manager and the mechanic they told us 5 different stories. The first one was that the front end was all shot And wanted to charge him $1200.00 To fix it. When we produced a receipt and wheel alignment readout from them that had been done 4 weeks prior, then they changed the story to numerous other reasons. The last excuse they settled on was that my son had apparently locked up the b...rakes and created a flat spot and blaming my son for braking suddenly, impossible as the car has ABS braking. Don’t even bother calling the area manager “Ian” he just tells you more rubbish like VY commodores are inherent for creating flat spots In tyres??? What the hell! what a load of rubbish. Since they have changed hands Jax tyres Campbelltown have become crooks. So be aware. Lost our sales JAX Campbelltown. 6 cars will now be going elsewhere and will definitely not recommend Jax Tyres Campbelltown to anyone..
Great service!.. Friendly and helpful.
Needed a tyre quickly for my commercial vehicle after a puncture. Staff were very helpful and got me back on the road soon after. Thanks Jax tyres at Salamander Bay, NSW!
Won't be coming here again.
Jax Tyres, your online booking appointments mean absolutely nothing. The moment I arrived at your shop the worker was unaware of the online booking and even which tyres were requested for my car including the fact it came in a deal package on your website. I already paid for the tyres, plus I had an appointment set.
The worker proceeds to tell me, that I had to let them know I was coming... ( then what's the point of an online booking system with a time if they don't honour it...?). I did not catch the name of the worker, but he was a bald gu...y mid 40? He has snubbed me off multiple times. After I had to correct him of the fact, that I already had an appointment and again already paid for my tyres online. I am now told there will be a 2h wait period before my car will be worked on (online they advise that theres a max waiting time of 1 hour) I'm directed to a waiting room where more than 10 people are waiting. ( so much for social distancing..) again... what's the point of booking in an appointment? I had high expectations from Jax Tyres as the reviews on google seemed pretty decent. They have proven that they are worth less than a 1 star rating. Will never go here again!
JAX Tyres, Glossop St StMarys
A review on JAX Tyres StMarys, the worst company in all my years of buying family and sports tyres, I’ve been an only customer of StMarys, however after a recent visit was left appalled and upset that such an establishment can survive and I’ve settled for it so long, after being lied to twice by StMarys I was told the truth by Penrith and Narellen that I finished up very disgruntled and annoyed out at Narellen, an hour each way and twice, where they ordered the tyres eventually, I was told that weren’t available by StMarys mind you, a set of f...our SUV continental tyres, I’ve been a customer of not only JAX Tyres but StMarys for as long as 30 plus years, they have lost me not as a customer but I will also tell family, friends, and foe, what a terrible disgusting place and salespeople are, after being in retail management for just as long I know that for every good job, you get two, but for every bad job or effort, you get 10x bad reports and less sales and customers, I will makes sure I tell everyone of my latest experience then times this by 10!!! That’s a lot of customers and sales missed, no I don’t work for another company or similar industry, I’m a serious customer and can be contacted anytime
Now this is Customer Service!
Big shout out to Ben, Jim and the team at JAX, Brookvale NSW.
I went in to get a pink slip for Rego and my car needed new tyres. Ben took the time to understand what I do with the car and what its future use would be. From there we were able to find the right set of tyres to meet my driving requirements and importantly my budget. Whilst discussing this, Jim overheard my plans to sell the car and took the time to research the 'Red Book' website to give me a price guide of what I should be looking at when it comes to putting a price on it. Ben ...also noticed a scratch on the door and told me that if I was planning on selling it there was both a excellent panel beater and detailer in the area that he knew did great work. He even called them to give me a introduction. Talk about going above and beyond!! Whilst this was going on the team outside had also very quickly turned my car around with 4 new tyres, fitted balanced and aligned within 30 minutes. I have also found out that they service cars... I will be back!! Thanks JAX Brookvale!
- Verified customer
New tires for older Jaguar XF
After comparing online I decided on Jax Caloundra due to past good service in Brisbane. Phoned and was offered a $100 Michelin cashback which offset the wheel alignment and other fitting costs. After 6 months the tyres have been a good choice with excellent driving feel.
Best service and prices
Have been taking mine and the family's cars here (JAX Campbelltown) for the last 30 years. Always the best prices and service. Have tried others but always come back to JAX.
Jax Tyres Nowra
Just had two Pirelli tyres fitted to my SUV by JAX TYRES at NOWRA NSW, and not only was the quoted price $60 per tyre cheaper than another local tyre discounter, but when I was presented with the invoice, it was a further $20 per tyre cheaper than quoted! That is outstanding value, and as the service was also excellent, I won't hesitate to do business with them in the future. Thanks guys.
Jax Tyres & Auto Forster
Had a noise from the left rear of my Vito van while on holidays.
Took the van to Jax at Forster where they inspected and road tested my van, with a full report.
Professional, efficient car service
I was recommended JAX Prahran by my brother who takes his car in for a service/tyres. We have had the same mechanic for years but I thought I would get a second opinion on some car repairs.
The staff at JAX Prahran were so helpful and provided me with so much of their time. You feel like a valued customer, not a number. They were very honest too.
What great service at an affordable price, efficiently carried out too.
I put my car into JAX TYRES at WINGHAM in NSW as the fan belt had damaged the wiring onto the air conditioning system. Blake was the guy who looked at the car last week and was unable to fix it there and then so it went in today(Wed.26/08/20).As with most Mercedes, nothing is quite as simple as it first appears, but within 2 hours I had my car back, the a/c running beautifully and a very happy customer driving away from their store.Thank you Blake- a great job. Roy E.
Jax Warrnambool Vic.
Great customer service. Not sure how my repairs will hold up as I've not used Jax before but they seemed organised, efficient & knowledgeable - drove me to town centre so I could shop while they repaired my car and drove it to where I was after the repair, which was appreciated. Nice people. I found it a bit expensive but then you need to be knowledgeable on car repairs to correctly estimate. Was happy to pay this time - and hopefully next repair won't happen for about 5 years so I can save some $$$ again! They need a bigger building in Warrnambool, though - not much room to park out the front, very small shop area and not a huge repair area behind that. I believe Jax is new in W'bool and feel sure they'll do well.
Poor customer service and extremely slow.
Told the job would take one and a half hours. Waited for three and a half hours. Only started the job after sitting there for over two hours. Don't take the booking for a time when you can't deliver on your promise. Customer service virtually non-existent.
Jax tyres big thumbs up!
Jax tyres booked me in ASAP, and accommodated my every needs, I was unable to pick my car up and they allowed me to leave it there and come back the next day. Very kind and professional. Great price and very efficient. Definitely recommend
Great service, Always on time and clear explanation for what needs to be done. They check more things in your car and inform you about what needs to be done with options. Offer you a reasonable price
all over you with care then NOT INTERESTED when a problem
3rd set of tyres with JAX. supposedly high end 4WD tyres suggested (BFG GOODRICH allterrains KO2). returned to store at around 40% wear with crazy noise and multiple splits in walls of tyres (non impact). staff very concerned and took photos, a week later no contact, when asked..."our engineers say its curb impact".... on all 4 tyres???? no rim damage, no cuts just fractures in the "tri guard" walls.
Also BFG had a special at the time offering free swag if set of 4 purchased.... OH, not applicable with the great price they gave me so don't try to claim..($1400.00 sale)... did you give the swag to your kids?
Will go elsewhere for next set as will my entire family and friends. Plenty of choice in Geelong.
Questions & Answers
if the wheel of my car is wonky 6 months after it is service can i get a refund
JAX T.JAX Tyres & Auto
Hi Noah, Thank you for your enquiry. Could you please inform us which store you visited, so we can forward this feedback onto them and have someone get in touch with you? Thanks, The JAX Team
Are you able to fit dash/rear cams
JAX T.JAX Tyres & Auto
Hi Phillip, Thank you for getting in contact with us. Please let me know which is your nearest JAX store and I will check with them first. Thanks, The JAX Team
Quote for wheel Balance Holden rodeo 4 wheels 16" rims rear wheel drive.
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