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Jayco Australia

Jayco Australia

2.3 from 76 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (30)
  • Return Claim MadeYes (2) · No (36)
  • Warranty Claim MadeYes (20) · No (20)
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Chris E

Chris ESouth East Queensland, QLD

Why bottom filler water tanks?

published
Incentivised ReviewNo
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Nathan

NathanSydney, NSW

What is happening

published

Reported leaks from rain in rear of our broight new 2019 expanda fill top cardboard and bunk and wall coming away in kitchen window that never opened , reported last Dec 2020 told its 6 to 7 months wait to get it looked ??? Really made some many call to ypur Starys office pleading to have it looked at faster as we where travling all I get some one will call u back never. Our new near new is destroyed

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RoyMcg

RoyMcgPerth, WA

  • 3 reviews
  • Verified customer

Been nothing but trouble

published
Product Quality
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Annette M.

Annette M.Richmond-Tweed, NSW

The perfect caravan our. 13.8ft All Terrain

published

We were fortunate enough to buy the Jayco 13.8ft All Terrain and we love it! The only thing we have changed is the table, putting in a much smaller one leaving us more room to move around.
Thank you Jayco this one is a keeper

Product Quality
Incentivised ReviewNo
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1 comment
Jayco
Customer Relations TeamJayco

Hello Annette, thank you for taking the time to share your feedback with us. We are so glad to learn you are enjoying your Jayco All-Terrain and we wish you many happy holidays to come. Jayco Customer Relations Team

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Kym

KymSouth East Queensland, QLD

  • 2 reviews

The caravan company that has it all

published
Product Quality
Incentivised ReviewNo
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1 comment
Jayco
Customer Relations TeamJayco
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Ralph Olson

Ralph OlsonMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

New Jayco Penguin Outback Warranty Issues item Y15116

published
Product Quality
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Greg

Greg

  • 2 reviews

Cracked DOMETIC windows

published

Three cracked windows in our three year old Junco Journey Outback. Oh yeah, out of warranty. This van has done 3000ks. The windows could have been cracked in the warranty period but if you don’t live in your van 24/7 then how the hell would you know when they cracked. Jayco plsy on warranty because they know most vans sit in the driveway for long periods. This van is a nightmare. Try filling the water tanks. Unbelievable. Look at the shambles of the plumbing installation? Oh my god?
This van will be sold. It’s crap.

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Incentivised ReviewNo
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1 comment
Jayco
Customer Relations TeamJayco
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Kaz Nic K.

Kaz Nic K.Sydney Surrounds, NSW

Jayco Sydney - worst service ever

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1 comment
Kaz Nic K.
Kaz Nic K.
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Max

MaxSydney, NSW

  • 5 reviews
  • 5 likes

Terrible

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Product Quality
Incentivised ReviewNo
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1 comment
Jayco
Customer Relations TeamJayco
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Capricorn

CapricornSouthwest, VIC

MS22.2 Campervan

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Bella labby

Bella labbyGreater Melbourne (Metropolitan), VIC

Piece of crap, do NOT buy a Jayco. they are rubbish.

published

We purchased our 17.5 feet Starcraft from bayswater jayco a couple years ago, on pick up day it was that bad we didn't take it home, lights didn't work, serious dents down the side, broken windows, pop top roof was way outof alignment, self tappers screws were to long and hanging out the top of the roof. the list goes on, the van was rooted!! they put new panels on the side, replaced the roof, a few of the cupboards broke, windows leaked when it rained. we got sick of the endless problems and sold it to someone else, never again would i buy a jayco, it was a total heap of crap, weatheryou buy a base model or a silverline, they are all stuffed with no quality control at all.

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John Bowley

John BowleyTasmania

Can't believe how many repairs were needed from new

published

Most electrics have had to be replaced twice since the repair shop did not how to fix them. I've owned the van 8 months and not 1 night in it.

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Warren Northey

Warren NortheySydney, NSW

  • 2 reviews
  • 1 like

After purchase servicing

published

The servicing of my daughters & son in laws van was disgraceful. They dropped it of a week ago, with no notification of how long it would take. Only after ringing the service department, they were told it could take up to 2 weeks., Now again, they havent even rung to update whats happenning, so we rang again and they havent even started the servicing. Communication from Jayco is rubbish, and then have the hide to charge for a warranty service of over $360.00.

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Thor

ThorMid North Coast, NSW

  • 2 reviews

silverline 21.6 from Mildura jayco

published

Very happy with van. Airbag suspension which tows perfectly behind Volkswagen touareg. From new shower never drained properly. Found right angle bend near outlet went from 22mm down to 12mm

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Return Claim MadeNo
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Peter

PeterPerth, WA

  • 3 reviews
  • 2 likes

Jayco poor after sales service

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Stirling 2013

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rowan.bond.79

rowan.bond.79Wide Bay-Burnett, QLD

2019 Jayco Journey 19.6 van

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Lucky Phill

Lucky PhillSouthwest, VIC

New Jayco silverline is great.

published

Purchased our new 21.6 Silverline from Prestige Jayco Geelong in November and could not be happier. Been up as far as Canberra and back for 3 weeks without any major hassles. Probably the best van I have ever towed behind the BT50, they have certainly improved the aerodynamics, it doesn't move. I even returned 16.8 ltrs per hundred, rapped.

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Frances

FrancesBathurst

Jayco is rubbish! Avoid Jayco!

published

We brought a brand new 20.5ft outback Sterling Jayco Caravan 2013. We have used it on 3 small trips and had nothing but issues. The Aircon stopped working, it leaked, the hot water fused out and caught fire (so lucky we didn’t find it burnt to ground) lights in shower stopped working, toilet leaked, shower leaked and the materials used throughout are poor quality. It has cost us thousands of $$$$ in replacing and fixing. DO NOT PURCHASE A JAYCO! they are total rubbish!

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Workmanship

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Return Claim MadeNo
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Page 1 of 4

Questions & Answers

Chris E

Chris Easked

Can anyone help me with how to fill the two water tanks in our Jayco Journey Deluxe Poptop - we have been unable to fill the second tank, and as we do a lot of free camping, we need the second tank full of water - 40 litres is not enough, and as we bought the van with two tanks and 80 + litres of water, we would like to be able to get that into the tanks. We understand they are bottom fillers, so of course, there is never going to be any water in the second tank. How do other people overcome this issue?
Thanks Chris

No answers
TimboR

TimboRasked

Purchased a Silverline in Dec 2020 (post Covid-19 factory lockdown), as our traveling around Australia retirement home. Van had some major issues on maiden voyage over Christmas. 6 days into our three week trip, the van filled with acrid smoke, fire alarm went off and we had to isolate the electrics. Lost 240v on fridge and lost all electrics in shower area. A wiring loom had over heated and burnt out. Couldn't run air con because smell of acrid smoke was unbearable. The J35 hub failed to isolate the loom and a potential fire was only avoided by isolating the electrics. Leaky bathroom sink was another problem, still is after being so called repaired.
Van was with the dealer for a list of 10 warranty repairs from Jan 16th 2021 until March 12th 2021. It has still not been completely fixed and will need to go back. Picked up from dealership on 12th March with two extra warranty items to be claimed, caused whilst sitting in their yard.
Dealer principle at Townsville has not once apologised and made no effort to contact us whilst the van was in for repair to offer any form of update, we had to do the chasing.
We like the van now the wiring loom has been replaced but the other problems left to fix, leave a bitter taste in the mouth. I would not purchase a Jayco again if given the opportunity and would not recommend them to anyone.

4 answers
Nathan
Nathan

Feeling your pain , we have a 2019 expanda sitting in our drive way we can't use because of water leaks broken window water damaged fridge ands its a 4 month wait just for jayco to even have a look at it

RoyMcg
RoyMcg

https://www.jayco.com.au/find-a-service-centre
I had similar issues with the Jayco dealer where I purchased the van. Went to one of their service agents on the above link who don't sell vans, only repair them. Much better service.

Nathan
Nathan

Thanks RoyMcg

Sam D.

Sam D.asked

I’m looking to buy a Jayco Work and Play 2019 and the roof top is not flat rather wave like with lumps and bumps - is this common? Is this a concern? Thanks Sam

2 answers
RoyMcg
RoyMcg

Not sure but it doesn't sound good. I'd be asking a caravan repair place that isn't Jayco.

Sam D.
Sam D.

Sounds like good advice.

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Details

CategoryCaravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty2 year(s)

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