Jayco Australia
Verified219 reviews
Took me 6 months to finally get the correct order of my bunk beds for our work n play and that's after them not being able to tell me if they can even be installed as they "can't tell" from their own specifications sheet. After charging us $3k for the bunks they didnt even come with installation instructions. Horrific service and lack of care or knowledge.
We bought a Jayco Dove about 9 years ago. We've had some good trips with it so it's not all bad. However, build quality is poor, these things are not built to last and not built to be repaired or serviced. We've used it for probably 2 trips a year on average, so not that much. After a few years we had an incident where the roof would not close… Read more
when we were packing up. No support whatsoever from Jayco. When we finally got it back to Jayco to get it fixed we were told it broke because it hadn't serviced properly. We were taking it every year to Jayco for service. After fixing it (sloppily) they wouldn't make a service booking for another 6 months so obviously we don't use Jayco "service" anymore. The sink tap stopped working recently and Jayco don't carry spare parts and refused to help in getting it fixed. All the poles have corroded.
Toxic culture working there u think ur nit in australia hardly speak english arogant manager and discrimination race employment add in treat staff like slaves k.p.i unrealistic and dangerious safety
Reviews with attachments
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Nervous Jayco Issues – We have a Jayco Journey 15ft and we are experiencing mould coming up through the timber and the lino, not really sure how. The main concentrated part is above the rear water tank. The van was only 7 months old when we noticed it, we have advised our dealer and with no urgency they have provided us with some mould kill to spray on it. Has anyone… Read more
else experienced mould coming through the floor above a water tank..? We will be dropping the van of to the dealer this week for the other 16 issues. I am really hoping they replace the van as we have had nothing but problems with it from the first day picking it up. We love the layout and size of the van just wish they took there time building the van so the quality was there.
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Woeful Product & After sales Service – Brought and Took possession of a Jayco 2022 All Terrain from Jayco Newcastle in June 2022. After a 12 month wait with four changes in completion dates and interior style changes due to interior colours being made obsolete we finally took possession of the van. On change over day it was brought to our attention that one of the sides had a major… Read more
imperfection in it notably 4 visible screw indentations which we were told may involve replacing the entire side sheet of the van. Perplexed by this but happy after waiting so long we handed over our hard earned $85000 for the van. Also we noted that one battery was under the bed and one was mounted in a box outside. Given both are Lithum the one under the bed should have been outside as well in a box as they have been known to explode, also we saw that the gas heater which we paid $3500 for was mounted/installed directly under the sink leaving it exposed vulnerable to water damage and damage from other items being stored in that space. We requested it to be placed originally under the L-Shaped lounge. Apparently this can't be done even though the salesman told us it was fine and even placed that specific detail on the order. . Upon our first outing a week later it rained and the interior of the bathroom resembled a waterfall. The rubber sealed that goes between the exterior plastic vent and the exterior wall had been pinched/torn upon instalation compromising it's intergrity thus a large amount of water entered through the gap in the seal and entered the cavity. I had to jack the van up out of level and place duct tape over the vent to prevent further water entering the van. The awning also leaked in two places coupled with the gas heater not performing efficiently as due to it's placement it managed to heat the end of the dooner instead of the actual van. . So made contact with the service department of Jayco sent them through the footage we had taken of the water coming through the vent into the caravan being mindful the van was only 2 weeks old we were not angry but very disappointed as we had a Jayco before this and it was trouble free for 5 years. At the completion of the holiday we dropped the van back at Jayco as directed to, too have it repaired outlined the other issues which also included the awning base block being mounted crooked making it very difficult to pull the awning out to the point that you feel like your going to rip the wall off the van trying to pull the awning out. . Jayco Newcastle have had the van for over 2 weeks, longer than we had it in our possession. No feedback about the status of the repairs coupled with adding insult to injury they have sent us a quote for over $500 to have the battery moved from under the bed to outside where it should have been placed originally. Really dissapointed with the quality and the after sales service, no apologies no offers of compensation just a quote and silence. Explained all of this to one of the service advisors via email still haven't heard back a thing. No feedback no updates. I would seriously consider buying another brand of caravan. Things have clearly gone down hill in the past few years. I will later upload the footage of the water coming into the van. It would be lovely to get our money back.
Not a good experience – Bought a 2022 Motorhome despite being advised against buying this brand. I defended Jaycos honour to my detriment. Leaks like a sieve. Have to wait months to get windows fixed. In meantime they are taped shut. Two of them leak. Should never HAVE to rely on warranties especially for a new one. Shoddy quality. Bought a lemon and want my $$$ back.… Read more
Difficult to get hold of someone who will listen in Australia where the motorhome came from. Its not the poor dealer in NZs fault.
Having purchased a new Jayco StarCraft caravan a first service was scheduled for the 17/12/25. This caravan is my second Jayco caravan. Though I’ve previously experienced very professional service and support from Jayco and their service and sales personnel, on this occasion I felt it important to comment in this review. The support I received on… Read more
this occasion has been exemplary. Thank you to Paola and Nigel for providing an excellent service, and thank you Paola for engaging my wife and I as valued customers. The process went exactly as planned and promised and throughout this process, we were treated as valuable, important and relevant to the success of the process and all its outcomes. My wife and I decided that even though we could obtain future services much closer to our residence, we elect to return to this service centre. Thank you Paola and Nigel and thank you Brisbane Camperland Service Centre.
I bought a jayco swift 5 years old only used it 3 times and its a absolute piece of trash worste decision i ever made leaks falling apart after i fix all the problems i feel sorry for the new owner i sell it to jaycos engineering is terrible just look at the roof the outer edge is 3 mm higher than the roof so it actually acts as a pond it holds… Read more
the water 3 mm deep before it falls off the roof if i could give jayco zero stars i would some phots of water damage 3 trips total 6 weeks use always kept under cover under a carport otherwise
Very disappointed with quality and workmanship of Jayco journey outback. I have posted previously about cracking of shower walls after very little use (only 3 years old, and refused warranty repair)and have also discovered shower leakage. See attached photos for their quality of workmanship, done cheaply and disgusting. Show details
Very dissatisfied with our Jayco Journey Outback 19.61-2, 09/2021 model. Well, where do we start. We purchased this van as a second owner when it was 5 months old. The original owners bought it in Queensland and drove it straight to Tasmania. We have used the van for approximately 6 nights at a property on the east coast. My issue I wish to bring… Read more
to your attention is the shower cubicle. With very limited use, the shower has developed cracking in 2 of the corners. I believe this happened on the way back from the east Coast to Launceston, a 2 hour drive each way. The shower cubicle was going to be ordered, and it was booked in for repairs for 8 weeks later. On arrival after a 2 1/2 drive to a Jayco dealer we were informed that it was not warranted and that they hadn't even ordered the cubicle. Their reason was, as we were the second owners it wouldn't be covered under the 5 year structural warranty. Two separate family members, who also have Jaycos, have had all their repairs done under warranty as second owners. I questioned this to the dealership who commented "yes that has been happening a lot but Jayco are going to buckle down on that" After numerous emails with them trying to get warranty on the shower, but to no avail, I contacted Jayco Australia direct. The phone conversion was quite disturbing as the employee was very abrupt and rude. An example of our conversation, when asked by me, "how they can do repairs for a large number of customers and family members who are also second owners and not for some", the reply was, "I will not answer that statement". It was a question, not a statement. I was constantly interrupted, every time I would ask something. The end result where I mentioned that I may have to go to the ACCC, the reply was " Do what you like, it`s not going to make any difference" Wow, that response really shocked me, and I completed our discussion, as I was not going to further the conversation with that kind of rude behaviour. I will look into getting the cubicle repaired and will definitely be selling the Jayco and moving onto a better caravan and who also respect their customers.
We have owned a second hand Jayco now for 2 months while traveling on the road full time. Our caravan, an outback starcraft 16.5 ft is 10 years old and we are very satisfied. Before we decided to settle on this caravan we read lots of reviews of all sorts of brands and if you were to believe the reviews, none of them are faultless. Beside a few… Read more
simply handyman things which were easily fixed, the caravan is amazing and well designed. The thing we love even more is how stable it is on the road. You can pass a road train at a mtr distance and it would sway a cm. Happy camping Jayco owners.
Latest follow-ups
Would score Zero stars if i could, January this year i purchased a brand new 16ft starcraft bush pack, i used it 5 times just local to my area and it has clocked up well over three months at Jayco Canberra workshop for repairs and its still going.… Read more
These include a complete new roof, new tent section, new hot water service, several new shower hatches, and much much more. i wrote a 31 page report of defects with photos and they are still in the process of fixing it (see below). I spoke to and submitted a refund claim through NSW fair trading but they are absolutely useless and are nothing more than a toothless tiger, needless to say my claim was denied as Jayco said they are acting in good faith and are fixing it to Jayco standards !! Ha ha ha its Jayco Standards that got me here in the first place!!! My wife and i call it, "THE JUNKO" stay away from these things, we are going back to a Chinese van as i have had 3 in the past and never an issue with any of them.
Follow-up · The tent section failed because the tension inserts broke out of the holder that glues them to the main section and could not be repaired. The roof outer skin was warped and deformed in places creating low points all over the roof and the underneath support bars showing. The rear wall of the van where it is supposed to seal on the roof when it… Read more
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Recent reviews
Exceptionally poor quality control and awful service department at Sydney Jayco. Deeply regret purchasing a new Motorhome from them. Their moto is grab money whilst you can and forget about service. 3 failures on the maiden trip. Drawers broken, electric bed control panel almost fell and fridge control didn’t work and the awning flow open and… Read more
broken off. I have bought a very expensive LEMON. I have no doubt that Jayco doesn’t care about the lack of quality.
Very unsatisfied with the purchase of a new motor home from Jayco nowra nsw Sales and Customer service has been terrible and salespeople’s have not given any satisfactory response to any questions about the product we have purchased Show details
Recently purchased Jayco JRV Lite RM19-3 campervan from Jayco Nowra. This is my first experience with Jayco Nowra and it has been exceptional. The Senior Salesperson David Grey was extremely helpful with all aspects of this purchase & advice re sale of previous van. He made us feel very relaxed on each occasion without pressuring us regarding the… Read more
purchase & at all times sincere/honest. David kept us informed at all times of the progress of the sale & requirements at each stage to secure the deal of a very sought after vehicle. The Business Manager Lisa McAlister was also very knowledgeable & informative as each aspect of the sale of the vehicle was reached. Lisa is very easy to deal with and most competent. Lisa made us feel very comfortable with her advice & also very honest with us. Lisa ensured the vehicle was ready for pick up on specified date, it was an impeccable presentation with a number of additional items which we weren't expecting. All aspects of the sale were carried out in a timely manner & on the dates specified. Another very pleasing aspect of the sale was the knowledge & the delivery by the Technical Expert Anthony. He was very thorough, could answer & explain any question we had of him and of course was patient and gave us as much time as we needed for this important aspect of the sale. We also found the expert staff in the Spare Parts also very good & very helpful. We can highly recommend this company & the personnel; we will certainly continue our ongoing relationship with this company. L & J. Purday Sydney, NSW
In early January 2025 we arrived at Brisbane Camperland Jayco dealer at Wynnum. Spoke with salesperson and he introduced us to a Jayco Conquest and showed us over the whole Motorhome and I must say, we were very impressed. We mentioned to him that we really loved the idea of the underfloor storage that it featured. We put down a deposit and… Read more
ordered the van and they said that it would arrive in early May. It arrived a month earlier and it came with leather seats which we did not order but wasn’t a problem but my wife noticed next day that it did not have the underfloor storage and when I rang the manager said that it had been discontinued by Jayco but I said we were told it had the storage area when we signed up for it but when I asked to have it done as it wasn’t the vehicle we ordered they wiped their hands of it and said we weren’t going to get it. I suggest if anyone ever buys something from Brisbane Camperland get them to include ever little thing on the contract as I found they can’t be trusted to deliver what they have advertised. Would not recommend them or trust their honesty and will never recommend or purchase anything through them again.
Multiple repairs required - second owners so nothing covered under warranty. Do yourself a favour and buy something else, these are a money pit, all we do is throw money at it to fix dodgy workmanship. Show details
Bought a 1 year old All-Terrain two years ago, wanted to stay away from the heavier Chinese made vans and invest in an Aussie brand. So far, fridge replaced, dust system removed due to cracks and leaking into van. Air strut replaced for pop top. Kitchen carcass repairs from leak. Replaced van management system panel. And now the shower walls are… Read more
cracked. Because the van was one year old we are not covered for any of these repairs.
Bundy Jayco are good to work with but stay away from Jayco products, they suck.
Jayco has made what was supposed to be a fun recreational pursuit for many people, a living nightmare.
Bought a new Jayco Penguin Outback in 2023 and have chased issued with it. All crews and no bolts. Things started falling off or breaking because of cheap engineering. Front mounding has cracked 3 times due to what?, they do not know! Takes months to get anything or anyone to look at Very poor after service company. Would not recommend a Jayco to anyone
So bought a Jayco SilverLine Outback 24.75.4 brand new. On pickup of our caravan we noticed grey water tank showing full. Jayco Adelaide reset and it showed empty. On getting the caravan home we realised the dual slide out was having issues sliding in and out, we reported it to Jayco and were told they would note it and look at it at the first… Read more
service, due to the length of time it was to book Caravans in. They had my caravan for 4 weeks and handed it back saying it was all fixed. There was a couple of items, noisy fan, the grey water consistently showing full and a noise in the roof that they would not fix due to it being excepted guideline. After some heated arguments and the warranty manager sticking his middle finger up at me when I turned my back, ( he didn't realise my son and wife were watching him). I was asked to leave Jayco Adelaide and never return. On getting the van home I pulled out the sensor out of the grey water tank to find a crack. I bought a new one and all good, I then looked at the fan to find one of the fan blades was touching front cover of fan, dismantled, adjusted blade and all good. We then travelled in the van to Murray Bridge for the long weekend. On arriving there we put the slideout out to find it jammed and would not retract. Long weekend nowhere open we had to google how to manually get the slide in back in. On getting home we booked the van into another Jayco repair center, where it still sits. The new repairer called me to let me know they found that when the caravan was built the motors for the slide out were incorrectly installed and had damaged them. They have now ordered new motors so hopefully we will get it back soon all fixed. I will never deal with Jayco Adelaide ever again and advise people to stay away from them.
Value for money, the caravans are competitively priced BUT if you're buying it because of the Australia wide warranty, don't bother. eg when travelling around Australia could not book in any Jayco agent for repairs. Minimum 4-6 weeks to book in? Any component, like the oven etc, is not covered under the warranty. You will need to source the… Read more
local agent for each and hope they will honour the manufacturers warranty. Jayco customer is less than helpful with this. Rang Jayco direct re problem with TV and was advised I would get a return call. 4 months and still waiting. You will need at least 7 months ahead to book your caravan in for annual service otherwise your warranty will be void. All Jayco dealers are independent and most are not interested in a problem with your van unless you bought it from them. Note: our caravan was not commissioned properly on collection. Battery did not work. Plumbing needed ugrading, wiring diagram for my vehicle was incorrect. It also is not properly sealed constantly letting in road dust/dirt into van. There is no comparison to when I bought my new Prado, the warranty is brilliant.
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Jayco Australia ruined out trip of a lifetime. we purchased a Jayco outback in 2024, took time off work to travel, pulled the kids out of school to homeschool while we travelled. The roof leaked in march, the repairs done by their authorised repairer to stop water coming in caused more damage to the van and now the roof doesn't align. found… Read more
another repairer to complete the repairs and Jayco refused to let us take it somewhere else. expected us to wait 5 months to take it back to the same place that did the crap repairs to get it fixed properly. Jayco Warranty don't care as they sell to the dealer, their customer service people need reeducating as they are so rude and uncompassionate. Do not buy a new Jayco if you expect warranty choose another brand. 0 stars should be an option. they have ruined our holiday.
Jayco journey, leaking roof, and side wall. 2 years old won't warrant it as i am the second owner despite it having 3 years warranty. Leak is from the solar panel being screwed on but not sealed. Known issue but wouldn't warrant it. Poor product and they know it. They can't back their product. SCUM. Jump on Facebook pages, nothing but issues and horror stories Show details
Bad customer service! After spending over $120k on a Silverline out back the customer service you received is not good at all, my husband emailed nearly two weeks ago and still had no reply, I called head office to ask advice and was told someone will get back to you in a week! Still waiting two weeks later ! After service is none! The staff… Read more
also need training on up to date technical information on vans as everyone just puts the hands up and says I don’t know it’s quite disappointing that a company that big that the staff can’t answer simple questions especially when you are rushed in your van hand over ! And have missing manuals !
Very poor customer service at Jayco Camper Land Tingalpa yard ,we wanted to do a trade, we completed the requested trade valuation paper work that Jayco wanted, it's been over 3 weeks and no one or their sales representative John (who I won't mention his surname) spoke with us regarding the trade still haven't heard back from him or anyone who… Read more
deals with trade valuations with a simple answer yes or no. For an Australian business your customer service is really poor and unprofessional.
Purchased brand new 2024 Jayco Journey from Brisbane Camperland 8th October 2024. Had issues with awning from day one and had awning replaced, still not operating correctly. Went back to service who assured us awning is fixed. Next trip awning still not fixed. Took van to another Jayco service agent who carried out its first warranty service.… Read more
Major issues found with roof water leaks and emergency brakes not operational plus door step broken. $10,000 worth of warranty repairs. Jayco then have the hide to charge $250 to have this inspection carried out. (Refused to pay money to discover their faulty workmanship under the guise of a settling period of a new van) . Without van for 4 weeks, and was assured van was all fixed. Next trip again awning not correct. Have contacted Jayco Head office who are not interested and arrogant. Constantly told it is how we are setting up not the awning. This is not my first caravan and have put up awning many times. Brisbane Camperland refuse to refund the purchase cost of $62000. Went to another Jayco dealer to attempt to trade in to get out of this LEMON. Once the dealer saw the amount of major warranty work done on this van, they were not interested in trading in and offered $41000. That's a loss of $21000 in 6 months. Have to now go down the path with QCat, ACCC and legal. The van now will go back to Brisbane Camperland Service and off the road for more time. Would not recommend Bribane Camperland or a Jayco caravan. YOU HAVE BEEN WARNED STAY AWAY Brisbane Camperland is now owned by a car dealer, and not registered with the Caravan Industry Association.
My FD19.1 camper van was booked in for a ‘warranty service’. Had a few issues which had to be fixed. I’d assumed that these problems (van bought new) would be rectified free of charge. No, had to pay a $300 ‘service fee’. Not impressed. Show details
Disappointed is an understatement. We were required to pick up our caravan after a service. To be given a completely different price to what was quoted. After being advised the arrive for a 8am pick up as they had a show that they “needed the caravan gone by 8am for” we arrived to find no staff on site until 8.30am. Stood around for over a… Read more
hour while staff attempted to locate the paperwork (which could not be located) to be able to collect said caravan.
Rather disappointing experience especially after the on going warranty issues relating to poor manufacturing and Jaycos failure to make those repairs within a reasonable timeframe.
Journey DX Outback. 4 years old. Fine cracks radiating out ~5mm from ensuite shower hose outlet. I didn't check the warranty period in our documentation but the dealer simply said "that's not right. We'll fix it". They replaced it with a new shower cubicle, under warranty. Service department fitted in with our schedule. All great! Show details
Wow!!! What an experience with Jayco corporate. It’s a warning to anybody buying a second hand van… which by default means it’s a problem for anyone having faith in a new purchase. Bottom line is, Jayco manufacture caravans with their own, and other corporations parts. They accept no responsibility for those other parts and don’t require those… Read more
folks in their supply chain to maintain spares… so… when and if your caravan needs a critical spare (as mine does)… and nobody else manufactures it… and the original third party provider decides to discontinue it permanently then you are out in the cold. This isn’t an ancient van - it’s a 2010. Still a +\- $35 - 40k investment.
Having spent a couple of months trying to track down replacement parts I asked Jayco if instead they could send an email to their dealer network asking if any of them have the part. One email. They refused and the condescending manager from Customer Service said it is “not their problem” … “did you read your warranty? We’re not responsible”.
So… it’s just a cautionary tale for anybody making a brand choice - Jayco will never again be my choice given they are chasing the new sale - but the longer life of your van may be very problematic.
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Well after over 12 months being at a Jayco Dealer in Darwin we are about to pick our van up, they… Read more