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Why bottom filler water tanks?
We bought our Jayco Journey Outback Deluxe in February 2019. Had lots of issues, but we have fixed them all except for the issue with the water tanks. Two water tanks - 85litres of water in each tank, great. Only problem is the tanks are bottom fillers and only one tank fills. How do we get the second tank to fill? Even trickle feeding does not work - water just runs out again (of course). We do a lot of free camping so this is a real issue. Absolutely disgusted that tanks like these are fitted to outback caravans - they are totally useless. Ja...yco need to accept responsibility and provide decent water tanks, or at least advise purchasers that they will only be able to fill one tank, and if they are anywhere but in a caravan park connected to a water supply, they will only have 85litres of water, and certainly not enough to have a shower. Not good enough Jayco!!!
What is happening
Reported leaks from rain in rear of our broight new 2019 expanda fill top cardboard and bunk and wall coming away in kitchen window that never opened , reported last Dec 2020 told its 6 to 7 months wait to get it looked ??? Really made some many call to ypur Starys office pleading to have it looked at faster as we where travling all I get some one will call u back never. Our new near new is destroyed
- Verified customer
Been nothing but trouble
Bought this new in November 2019. There were some minor adjustments to be made at the first service to cupboards and drawers, and one of the marker lights was full of water and not working. When we got it home, I got the ladder out and inspected the roof. The stick-on solar panel was burnt out and not operating. Caravanland said that they would replace it at the first service, which they did.
In June 2020 we took the van to Shark Bay where it rained and caused water to run along the bathroom floor and alongside the bed.
...Took it back to Caravanland. The had it for three weeks and then said that the toilet lip seal was leaking and they replaced it. In August 2020 the fridge died. Cause, element shorted, replaced at Caravanland. November 2020, Caravanland booked out so it's 12 month service was done at PDA Caravan Repairs. They found that the old stick-on solar panel had burnt holes in the roof of the caravan that Caravanland had not repaired when they replaced the solar panel. They replaced the section of the roof that had the holes in it.
The perfect caravan our. 13.8ft All Terrain
We were fortunate enough to buy the Jayco 13.8ft All Terrain and we love it! The only thing we have changed is the table, putting in a much smaller one leaving us more room to move around.
Thank you Jayco this one is a keeper
The caravan company that has it all
We are currently awaiting our 4th Jayco (5th in total) caravan and second Silverline Outback. After owning 1 we did venture to another brand but retuned after 18mths and are very happy with Jayco. We do look around on each upgrade but we cannot find others that offer inclusions that we like ans knowing they are made completely in Australia is a huge bonus. We have been through the factory twice and would go again. Amazing. We have, as all vans, had minor teething issues and they have always been fixed immediately without question. Excellent res...ale value. Excellent designs. Excellent choice/range to suit all budgets. Don’t listen to the haters who have never owned one talk to owners who have experience with them. (All brands have their unfortunate issues but with a company who has over 52% of the market - they are doing amazing)
New Jayco Penguin Outback Warranty Issues item Y15116
Purchased a new Jayco Penguin Outback camper May 2020 from Jayco Adelaide, the sales staff are friendly and helpful. Picked up the camper mid September and very soon some issues came up.
1 boot lid lock not closing and lid hinge loose fixed first week.
2 Fridge catch broken
3 boot lid lock not closing again
4 Overhead cupboard in wrong position causing rubbing on canvas and
curtains when packed up.
5 kitchen laminate lifting.
6 Upper door hinge broken
Of the items from 2 - 6 these where supposed to be fixed on 26/11/20 whilst in for service al...
Cracked DOMETIC windows
Three cracked windows in our three year old Junco Journey Outback. Oh yeah, out of warranty. This van has done 3000ks. The windows could have been cracked in the warranty period but if you don’t live in your van 24/7 then how the hell would you know when they cracked. Jayco plsy on warranty because they know most vans sit in the driveway for long periods. This van is a nightmare. Try filling the water tanks. Unbelievable. Look at the shambles of the plumbing installation? Oh my god?
This van will be sold. It’s crap.
Jayco Sydney - worst service ever
After booking van in for a list of warranty repairs, it took us 2 months before they had an available date to take the van.
So, 4 weeks ago van went back to Jayco Sydney for warranty repairs. Was advised will take 2-4 weeks to fix.
Now its week 4 and have not heard about out van. Phoned them today to chase up what's happening with the van and... they haven't even started on the van!!!!! and it's about another 2-3 vans away from being touched.
We busted ourselves in trying to get the van to Jayco Sydney on the date they gave us, we wher...e dealing with a medical issue and asked if we could change the day in getting the van to them. They would not be flexible with the date they would take the van, only was told we would have to wait until Feb 2021. Now its sitting in their compound untouched 4 weeks later. We have a window which has broken twice with no reason... 2nd window broke between pick up at Jayco Sydney to home. Toolbox door fallen off and hinges all broken.
Contacted Jayco regarding cracked windows on SILVERLINE...........3 x Windows on o/s......bathroom, kitchen and bedroom.
ASKED THEM IF THEY MAKE ANY ALLOWANCE FOR WHAT IS A PRODUCT FAULT. (Check out customer reviews, it doesn't take a scholar to realise they have a real problem with cracked windows!)
The reception /call centre girl, Rebecca was extremely short and advised they were out of warranty! Really????? Have they got their heads in the sand?????????? HAVE THEY NOT HEARD OF CONSUMER GUARANTEE???? GOODS MUST BE FIT FOR PURPOSE, meaning ...
We bought our brand new Jayco Sprinter campervan MS22.2 from the Jayco dealer in Geelong and I am very impressed with the amount of stuff ups they have been able to pack in to the one single brand new vehicle.
On day one, at pick up, the deep cycle house battery had been flat for at least weeks and the dealer was having a go at resurrecting it by giving it a quick charge just as we walked in to the premises.
I requested a new battery which they promptly installed. (not a good look for starters)
On that same day I found that the vehicle's...
Piece of crap, do NOT buy a Jayco. they are rubbish.
We purchased our 17.5 feet Starcraft from bayswater jayco a couple years ago, on pick up day it was that bad we didn't take it home, lights didn't work, serious dents down the side, broken windows, pop top roof was way outof alignment, self tappers screws were to long and hanging out the top of the roof. the list goes on, the van was rooted!! they put new panels on the side, replaced the roof, a few of the cupboards broke, windows leaked when it rained. we got sick of the endless problems and sold it to someone else, never again would i buy a jayco, it was a total heap of crap, weatheryou buy a base model or a silverline, they are all stuffed with no quality control at all.
Can't believe how many repairs were needed from new
Most electrics have had to be replaced twice since the repair shop did not how to fix them. I've owned the van 8 months and not 1 night in it.
After purchase servicing
The servicing of my daughters & son in laws van was disgraceful. They dropped it of a week ago, with no notification of how long it would take. Only after ringing the service department, they were told it could take up to 2 weeks., Now again, they havent even rung to update whats happenning, so we rang again and they havent even started the servicing. Communication from Jayco is rubbish, and then have the hide to charge for a warranty service of over $360.00.
silverline 21.6 from Mildura jayco
Very happy with van. Airbag suspension which tows perfectly behind Volkswagen touareg. From new shower never drained properly. Found right angle bend near outlet went from 22mm down to 12mm
Jayco poor after sales service
My wife and I purchased a new Jayco Journey approximately 3 years ago. Due to work commitments over those 3 years we have only used the caravan for one whole week and two weekends. The last time we used the van three of the cupboard door handles broke. (Note: We are not rough people) I looked on the web and found that a lot of people were complaining about the same thing. I contacted Jayco Caravan land in Perth and was told that the handles were $19.90 ea and are now made of metal because the old plastic ones broke. So to replace the whole lot ...in the van would be around $200. I contacted Jayco Caravan Land again and asked if they could do anything, I was not asking it to be free but as the original handles were obviously defective they could give me a discount or something. She said no but gave me the Jayco Customer Care number. I rang the number and stayed calm and asked the same question. The lady from customer care told me me that for a period of time Jayco was replacing the handles under warranty but now that time had passed and I would have to pay for them. I told her that my wife and I had hardly used the van and she said that's our problem! it got a bit heated then as I told her that the handles were obviously junk as they would not have replaced them before. She then hung up on me!
Well i came away depressed and some of the complaints are righteous in their content. But good god do you people not own some duck tape and a drill, are you not from Australia where the roads are covered with kangaroo crap a wombat crap then baked by a blistering sun. The roads are hard and crap brakes. That doesn't excuse annoying poor workmanship or crap parts or poor service but come on aussies get with the game fix it or live in a house and don't tell me they don't have problems. Oh Bert the taps are dripping, oh Bert the fridge isn't co...ld, oh Bert theres dust all over everything hence we get adds for dusters doh People if you have a problem hook in and have a crack its half the fun. We had our push out bed explode in the middle of the night while i was having a kidney stone attempt to assassinate me, and believe me it was trying like a one armed wall paper hanger. So the bed see, decides it don't quite like the fact that we been sittin up near the hinges which we find out are made from soft aluminium. They sang a little tune sort like a squirrel being choked and then gave way to gravity and some resoundingly strong struts. The bed did a sort of right angled failed to give way turn and headed into the kitchen. The side of the bed also collapsed due in part to the Jayco tech only using a thin layer of the chewing gum he had at hand at the time. I replaced his gum with some angle brackets from an old ww2 tank and great very solid. After replacing the brackets with some stainless steel ones job was done. Did i ring jayco ha like hell i did we just fixed it with a bit of macgyvering. Then some hinges fell of the cupboards and the shower leaks somewhere and now my hot water won't get hot. But crap happens and i will fix it not because i know how but i will have a crack then watch youtube oh and i don't get dust in the van cause i know a secret that has been passed down from a Himalayan monk of the satin scarf of the divine level of seven from nine and it is ......... sorry they wont let me put in any more words there seems to be a limit to the amount of words i can...... Onya Auzzies Never give in and never ever give up
2019 Jayco Journey 19.6 van
Purchased in November from Jayco Bundaberg. It is our second Jayco and 3rd van. The van tows well and we have lived in it for 3 weeks straight so far. A couple of minor issues - front water tank leaked from new, but was easily fixed with refitting the water level sensor, and the little mesh gadget over the water inlet breather was missing. Jayco were prepared to replace the tank, but repaired it easily myself. Everything just works, but the fridge took a bit of working out - it is an 2 door auto Thetford. The built in wifi is great, and ...the electronic monitoring is handy. The shower base feels a bit funny as it flexes, but seems to be the thickness of the shower base not a structural problem. We are caught up in the Suburban hot water system debacle, but you cannot blame Jayco for that. Frustrating though - cannot use it on gas and the communication from Coast to Coast who are responsible for sorting it is abysmal. We believed that a bit more working out re cupboards when manufactured would have resulted in a better set out. For instance, the Circuit breaker, the wifi router and the power panel are all in different cupboards whereas could easily be fitted to one overhead cupboard leaving the others completely usable with our gear. These niggles are quite insignificant in the grand scheme of things. Love the overall layout, the roomy ensuite, and the washing machine is a fantastic addition. All in all, we are quite happy with our purchase of the Jayco and would particularly recommend both the an and the service from Warburtons Jayco Bundaberg
New Jayco silverline is great.
Purchased our new 21.6 Silverline from Prestige Jayco Geelong in November and could not be happier. Been up as far as Canberra and back for 3 weeks without any major hassles. Probably the best van I have ever towed behind the BT50, they have certainly improved the aerodynamics, it doesn't move. I even returned 16.8 ltrs per hundred, rapped.
Jayco is rubbish! Avoid Jayco!
We brought a brand new 20.5ft outback Sterling Jayco Caravan 2013. We have used it on 3 small trips and had nothing but issues. The Aircon stopped working, it leaked, the hot water fused out and caught fire (so lucky we didn’t find it burnt to ground) lights in shower stopped working, toilet leaked, shower leaked and the materials used throughout are poor quality. It has cost us thousands of $$$$ in replacing and fixing. DO NOT PURCHASE A JAYCO! they are total rubbish!
I own a 2012 StarCraft which I purchased 18 months ago. It was in very good condition from a dealer. The first issue was a flexing ensuite floor. There is a larger gap between bearers in this floor section so someone had glued a piece of plywood which had come away and was hanging by water pipes and other cabling. I removed it and had to install an additional bearer to get rid of flex. The latest issue is a leaking rear water tank. On removing the tank I found that when van manufactured that screws were protruding through the floor and th...e tips of these screws had punctured the tank. Also on inspection there are holes for 4 brackets to support water tanks but on both there is only 3 brackets. There are screw tips protruding through floor in other areas, I am waiting to see if the front tank starts to leak. Regards Howard smith
Questions & Answers
Can anyone help me with how to fill the two water tanks in our Jayco Journey Deluxe Poptop - we have been unable to fill the second tank, and as we do a lot of free camping, we need the second tank full of water - 40 litres is not enough, and as we bought the van with two tanks and 80 + litres of water, we would like to be able to get that into the tanks. We understand they are bottom fillers, so of course, there is never going to be any water in the second tank. How do other people overcome this issue?
Purchased a Silverline in Dec 2020 (post Covid-19 factory lockdown), as our traveling around Australia retirement home. Van had some major issues on maiden voyage over Christmas. 6 days into our three week trip, the van filled with acrid smoke, fire alarm went off and we had to isolate the electrics. Lost 240v on fridge and lost all electrics in shower area. A wiring loom had over heated and burnt out. Couldn't run air con because smell of acrid smoke was unbearable. The J35 hub failed to isolate the loom and a potential fire was only avoided by isolating the electrics. Leaky bathroom sink was another problem, still is after being so called repaired.
Van was with the dealer for a list of 10 warranty repairs from Jan 16th 2021 until March 12th 2021. It has still not been completely fixed and will need to go back. Picked up from dealership on 12th March with two extra warranty items to be claimed, caused whilst sitting in their yard.
Dealer principle at Townsville has not once apologised and made no effort to contact us whilst the van was in for repair to offer any form of update, we had to do the chasing.
We like the van now the wiring loom has been replaced but the other problems left to fix, leave a bitter taste in the mouth. I would not purchase a Jayco again if given the opportunity and would not recommend them to anyone.
Feeling your pain , we have a 2019 expanda sitting in our drive way we can't use because of water leaks broken window water damaged fridge ands its a 4 month wait just for jayco to even have a look at it
I had similar issues with the Jayco dealer where I purchased the van. Went to one of their service agents on the above link who don't sell vans, only repair them. Much better service.
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