Jayco Australia

Don't buy a Jayco. There is no after sales service at all. Jayco customer service disappeared once we were locked into the contract. Warranty repairs were not done properly multiple times despite reassurances from Jayco to the contrary. Electrical work is substandard. We suffered the same continual water leaks and electrical stuff ups. Even… Read more

Jayco Aust failed to respond to our requests for assistance. Our Jayco Conquest is poorly made and Jayco dont seem to care. Don't buy a Jayco

We purchased our Siverline 3 yo, completed 25000ks. Previously we owned many vans but kept away from Jayco. An old friends son Jason from Bayswater Jayco sold this current Silverline to us.Problems we have had included a broken shower lock, which l had overtighted and a new dometic AC ,which was replaced promptly. The van is extremely well… Read more

designed and very comfortable. Tows easily and throughly recommend new buyers consider it. Cheers Bill & Wendy

If you are considering purchasing a Jayco caravan, particularly a Crosstrak series, we'd like to share our recent buying experience as a cautionary tale and offer some insights into how this company operates: 1. Jayco as a manufacturer is completely different to "Jayco" branded dealers. The dealer network is something completely separate, and… Read more

largely our experience has been positive with dealers and repair companies. From glancing at laptop screens the dealers have access to very old Jayco systems that give limited information at best.

2. Our experience with Jayco the manufacturer has been extremely poor. The lead-times they communicate to their dealers have no substance: they simply change without explanation or communication to anyone, not even their dealers. If you have any hard dates for travel expect up to 4 to 6 months on a build regardless of what is promised. Our previous van, an Austrak Talawana, was far more visible in terms of status than what we experienced with Jayco, and they delivered within the lead-times indicated.

3. The build quality with Jayco is also poor. You can google "Jayco caravan build quality" yourself, and in our case, a new model of van was still being designed and re-tested despite being an advertised product. This added to delays and caused us to cancel a trip we'd been planning for over a year with friends. Those same friends also have a Jayco and they have warned us to expect a lot of flaws and warranty issues especially with new models.

4. Jayco as an organization is completely uncontactable other than through an email service, which we can only describe as arrogant and entitled. Despite raising the broken delivery promises in an email to them... their only response was to contact the dealer and that posting our experience on social media is "aggressive" and "will not be tolerated". As for cancelling our order and getting our deposit back because they failed to deliver within the dates promised... take that up with your dealer.

We deeply regret purchasing from Jayco, and wish we had simply purchased another Austrak van which we had zero issues with. Full credit to their dealer network for tolerating such a hopeless company.

Hope this helps someone out, and if you are considering a new van and looking at the Crosstrak, do have a look at the Austrak Talawana or MDC as better quality in the price bracket.

Bad experience – We waited 20 months for our Jayco Optimum and at handover were told the Deisel heater isn't working and they will order a new one from Russia. We rang Caravanland land today as its been 9 weeks to be told they don't know where our Heater screen … Read more

is and we can't get in for warranty till Nov 6th .So our heater and our satellite dish has never worked there is a list of warranty to be done .To us it's bad service as in the 20 months from purchase and for 10 months our Motorhome sat there in the yard they couldn't check to make sure everything worked! Our doors were changed too, so the colour texture and shape were changed and no one had the decency to let us know . So upset ! Wish we had kept our Winnebago

Very Happy – Very Happy We have owned a Jayco 19.5 Starcraft since 2018. It has been an excellent Caravan, well made and very reliable. It is still giving us good serice. I hear stories from many people telling me about their carfavan issues. It is always interesting to dig a little deeper and hear what people actually do to them.

I have bought a brand new camper lark with extras and had issues from day one First trip things wasn’t working, pipe and taps leaking, roof not aligned and… Took to dealership and what I thought was bad was even worst A month after a bought it went to fix and stayed for six months there in the sun which faded all the black parts, also caper had to… Read more

redo frame, panel walls, roof and a bunch of things After 6 months fixing it in my first trip, again roof issues, air con leaking inside the van Another 3 months to fix it Picked it up and have t used till my next holidays about 6 months after pick up Put the roof up and noticed straight away it was not aligned with the body Called dealership and been informed that my warranty has been expired so as the roof job which wasn’t expired cause they counted from the day o tool it to them not the day I picked up Anyways They told me to monitoring cause it’s wrong boy I can still use it and down the track if get worst take to them So I question if it was going to be in warranty if gets worst they told that they can’t guarantee as the warranty would be expired How convenient I insist that want it fixings cause got not point I monitoring what’s it’s clearly wrong and have to pay for it Unfortunately I found what a good quality camper looks like after bought a jayco Came across with new age wayfinder Wow What a finish, jakka electric lifting and poles which is the best quality of it and so many extra la for less than 10k more thank what I’ve paid on mine So Do not do like I have done, ignore the bad reviews and buy it new thinking that you won’t have issues or… Go in jayco first and see the other brands afire that Cause mine compare with new age look like first attempt Kai I had in build it

My husband and I brought a silverline approx 2 mths ago and we completely love everything about it; we have had only had two issues - 1 was with the front step which kept opening and closing on its own. 2/ Is the shower door leaks. But what I would really like to talk about is the warranty and different living situations. We had been living and… Read more

travelling in a caravan for 10 years and we settled into one spot about 4 years ago and then brought our forever caravan, (Silverline) so with the current living crisis and being in our mid 50s, so knowing that a house rental was out of reach for us, we have now built a home within the van and outdoors and it makes it impossible for us to pack up, drag everything to a storage container and back, so we asked if there was any way that someone could come to have a look at our van for the 3 mth warranty only to be told that they don't offer that option. So the point I want to make, is not everyone who is buying a caravan just to travel Some people (like us) are buying vans, so we still have a roof over our heads.

If anyone is able to assist us with a mobile service so we can keep the warranty with Jayco is very appreciated.

Recently purchased Jayco JRV Lite RM19-3 campervan from Jayco Nowra. This is my first experience with Jayco Nowra and it has been exceptional. The Senior Salesperson David Grey was extremely helpful with all aspects of this purchase & advice re sale of previous van. He made us feel very relaxed on each occasion without pressuring us regarding the… Read more

purchase & at all times sincere/honest. David kept us informed at all times of the progress of the sale & requirements at each stage to secure the deal of a very sought after vehicle. The Business Manager Lisa McAlister was also very knowledgeable & informative as each aspect of the sale of the vehicle was reached. Lisa is very easy to deal with and most competent. Lisa made us feel very comfortable with her advice & also very honest with us. Lisa ensured the vehicle was ready for pick up on specified date, it was an impeccable presentation with a number of additional items which we weren't expecting. All aspects of the sale were carried out in a timely manner & on the dates specified. Another very pleasing aspect of the sale was the knowledge & the delivery by the Technical Expert Anthony. He was very thorough, could answer & explain any question we had of him and of course was patient and gave us as much time as we needed for this important aspect of the sale. We also found the expert staff in the Spare Parts also very good & very helpful. We can highly recommend this company & the personnel; we will certainly continue our ongoing relationship with this company. L & J. Purday Sydney, NSW

From my recent experience Having bought a brand bew jayco ob and getting it serviced as requested When 2 faults appeared still under warranty they agreed to look at them in 6 months time so we booked it in for 1st appraisals which is absolute nonsense So we waited then when the appointment came they said they had no record of any thing todo with… Read more

my request to get the work done. They dragged their feet/Denied it was a manufacturing fault when i got independence advice i was tolled Jayco are renofor abysmal after care. I found a alternative caravan repairer.

Fraudulent Watsons service centre, coffs harbour. Be very careful and try not to deal with them..you have been warned!! 3k for a 5cm hairline crack, insurance claim...thanks Paul for taken advantage of my wife.

We bought a new Jayco Pop Top van August 2023, from Dubbo Jayco (over $100,000 approximately ), however we have learnt that it is a 2022 model sold to us. We bought the van due to my association with the owner.. I bring these issues to your attention out of respect to our association, prior to making a complaint to the ombudsman if no resolution… Read more

is reached.

I have retired and we want to use the van, we are not game to use as history is telling us it will let us down and that Jayco Warranty is inadequate. From delivery we have and continue to have problems with the workmanship and usage time lost, due to replacement of faulty parts.

The van is in a shed covered, with power connected, to keep everything running. When not hooked up to mains power the 2 Lithium batteries are charged with a solar charger.

When Jayco initially delivered the van to us in Dubbo.

• The fridge had a crack in it before we travelled, 80 Ks. Had to wait a month to get replacement into the Van. Usage time lost. • The glass cover for the gas stove fell off onto the floor. Had to return the van to have fixed. Usage time lost. • The tent section had holes in it prior to delivery, (a screw driver was left inside) not found with Jayco so called predelivery check. We waited for a new tent section for over 12 months. Usage time lost. • Marks on the door side of the van, devalued the van. • The window blind broken. Another trip to Jayco Dubbo. Usage time lost. • The TV antenna winder keeps falling down. We do not have wireless or TV reception in this van, I ask the question, why. • The fans were in the wrong place, (they kept hitting your head when trying to sleep). Jayco Dubbo fixed and relocated. • The wiring, was inadequate, not taped for the needs of the solar or recharging. Had to be replaced another visit to Jayco Dubbo. Usage time lost. • The annex that we waited 6 months for at a cost of $5000 was supposedly erected on our van, prior to the van being brought home, it was not erected, as the paper between each fold was still inside. Jayco Dubbo told us a deliberate lie. • Now on the 30/01/2026 we find that the batteries are dead and will have to spend $2000 to replace them, if the Jayco warranty is anything to go by, this will be at our cost.

Again, the van is back in Jayco Dubbo out of the shed and uncovered, as Jayco Dubbo wanted the van in Dubbo. Usage time lost. We have been without a functional van for the best part of 3 years; we have only used the van twice because it is not functioning without breaking.

We are very disappointed with the warranty from Jayco and the workmanship from Jayco and as a consequence consider putting in a complaint to the Ombudsman and referring to Channel 9 as I see your CEO previously spooking about how good his vans are.

When discussing these issues with the service team, they became very defensive, when I brought up warranty issues. Replace or compensate us for the loss of use.

Took me 6 months to finally get the correct order of my bunk beds for our work n play and that's after them not being able to tell me if they can even be installed as they "can't tell" from their own specifications sheet. After charging us $3k for the bunks they didnt even come with installation instructions. Horrific service and lack of care or knowledge.

We bought a Jayco Dove about 9 years ago. We've had some good trips with it so it's not all bad. However, build quality is poor, these things are not built to last and not built to be repaired or serviced. We've used it for probably 2 trips a year on average, so not that much. After a few years we had an incident where the roof would not close… Read more

when we were packing up. No support whatsoever from Jayco. When we finally got it back to Jayco to get it fixed we were told it broke because it hadn't serviced properly. We were taking it every year to Jayco for service. After fixing it (sloppily) they wouldn't make a service booking for another 6 months so obviously we don't use Jayco "service" anymore. The sink tap stopped working recently and Jayco don't carry spare parts and refused to help in getting it fixed. All the poles have corroded.

Toxic culture working there u think ur nit in australia hardly speak english arogant manager and discrimination race employment add in treat staff like slaves k.p.i unrealistic and dangerious safety

Exceptionally poor quality control and awful service department at Sydney Jayco. Deeply regret purchasing a new Motorhome from them. Their moto is grab money whilst you can and forget about service. 3 failures on the maiden trip. Drawers broken, electric bed control panel almost fell and fridge control didn’t work and the awning flow open and… Read more

broken off. I have bought a very expensive LEMON. I have no doubt that Jayco doesn’t care about the lack of quality.

Would score Zero stars if i could, January this year i purchased a brand new 16ft starcraft bush pack, i used it 5 times just local to my area and it has clocked up well over three months at Jayco Canberra workshop for repairs and its still going.… Read more

These include a complete new roof, new tent section, new hot water service, several new shower hatches, and much much more. i wrote a 31 page report of defects with photos and they are still in the process of fixing it (see below). I spoke to and submitted a refund claim through NSW fair trading but they are absolutely useless and are nothing more than a toothless tiger, needless to say my claim was denied as Jayco said they are acting in good faith and are fixing it to Jayco standards !! Ha ha ha its Jayco Standards that got me here in the first place!!! My wife and i call it, "THE JUNKO" stay away from these things, we are going back to a Chinese van as i have had 3 in the past and never an issue with any of them.

Very unsatisfied with the purchase of a new motor home from Jayco nowra nsw Sales and Customer service has been terrible and salespeople’s have not given any satisfactory response to any questions about the product we have purchased Show details

In early January 2025 we arrived at Brisbane Camperland Jayco dealer at Wynnum. Spoke with salesperson and he introduced us to a Jayco Conquest and showed us over the whole Motorhome and I must say, we were very impressed. We mentioned to him that we really loved the idea of the underfloor storage that it featured. We put down a deposit and… Read more

ordered the van and they said that it would arrive in early May. It arrived a month earlier and it came with leather seats which we did not order but wasn’t a problem but my wife noticed next day that it did not have the underfloor storage and when I rang the manager said that it had been discontinued by Jayco but I said we were told it had the storage area when we signed up for it but when I asked to have it done as it wasn’t the vehicle we ordered they wiped their hands of it and said we weren’t going to get it. I suggest if anyone ever buys something from Brisbane Camperland get them to include ever little thing on the contract as I found they can’t be trusted to deliver what they have advertised. Would not recommend them or trust their honesty and will never recommend or purchase anything through them again.

Multiple repairs required - second owners so nothing covered under warranty. Do yourself a favour and buy something else, these are a money pit, all we do is throw money at it to fix dodgy workmanship. Show details

Bought a 1 year old All-Terrain two years ago, wanted to stay away from the heavier Chinese made vans and invest in an Aussie brand. So far, fridge replaced, dust system removed due to cracks and leaking into van. Air strut replaced for pop top. Kitchen carcass repairs from leak. Replaced van management system panel. And now the shower walls are… Read more

cracked. Because the van was one year old we are not covered for any of these repairs.

Bundy Jayco are good to work with but stay away from Jayco products, they suck.

Jayco has made what was supposed to be a fun recreational pursuit for many people, a living nightmare.

Bought a new Jayco Penguin Outback in 2023 and have chased issued with it. All crews and no bolts. Things started falling off or breaking because of cheap engineering. Front mounding has cracked 3 times due to what?, they do not know! Takes months to get anything or anyone to look at Very poor after service company. Would not recommend a Jayco to anyone

So bought a Jayco SilverLine Outback 24.75.4 brand new. On pickup of our caravan we noticed grey water tank showing full. Jayco Adelaide reset and it showed empty. On getting the caravan home we realised the dual slide out was having issues sliding in and out, we reported it to Jayco and were told they would note it and look at it at the first… Read more

service, due to the length of time it was to book Caravans in. They had my caravan for 4 weeks and handed it back saying it was all fixed. There was a couple of items, noisy fan, the grey water consistently showing full and a noise in the roof that they would not fix due to it being excepted guideline. After some heated arguments and the warranty manager sticking his middle finger up at me when I turned my back, ( he didn't realise my son and wife were watching him). I was asked to leave Jayco Adelaide and never return. On getting the van home I pulled out the sensor out of the grey water tank to find a crack. I bought a new one and all good, I then looked at the fan to find one of the fan blades was touching front cover of fan, dismantled, adjusted blade and all good. We then travelled in the van to Murray Bridge for the long weekend. On arriving there we put the slideout out to find it jammed and would not retract. Long weekend nowhere open we had to google how to manually get the slide in back in. On getting home we booked the van into another Jayco repair center, where it still sits. The new repairer called me to let me know they found that when the caravan was built the motors for the slide out were incorrectly installed and had damaged them. They have now ordered new motors so hopefully we will get it back soon all fixed. I will never deal with Jayco Adelaide ever again and advise people to stay away from them.