Jayco 21 ft Silverline 21.65-3

Zero customer service – After sales service non existent, comfortable van yes, would I buy again probably not Show details

Faulty Light – Strip lighting above bench opposite slide out bed wont turn off . Changed batteries still wont turn off .

Damn nothing works – Gas hot water tanks 5lts before hot .not solar gas doesn't work right. Roof leaks.no tv reception. Awning won't work .??? Show details

Nice van but many problems – No information on cameras, how to set up and use. Cannot get any help as to why slideout won't work. Drainage system poor and needs to be changed

Good so far but not without a few problems – Gas oven had to be replaced .poor drainage in the shower they reckon they fixed it but still the same replumbed it myself .tyres on left hand side wearing badly from new but not a warranty claim Show details

Happy with our Silverline – We purchased ours a 2016 second hand but basically new. We have travelled 40,000 mile so far travelling Australia. We stick mostly to bitumen but have hit the dirt with no issues. We have had very minor issues such as a broken draw handle, table lounge sag due to no support for the side of the storage door, they were easy fixes. We purchased ours… Read more

from Halls in Mildura who are great to deal with both purchasing and servicing. Would I purchase another, yes. They tow great for a large van with comfort plus and handle Australian conditions if you drive to the conditions with a few mods, such as foam covering over pvc and break wires, also fitted a rock guard. We have the double slide out and wouldn't be without it.

POOR BUILD QUALITY – Purchased a 2016 Jayco Silverline 21.65-3 recently and it was just 3 years old and with little use. I would say that I am fussy, having worked hard all my life for those retirement benefits. The build quality on this van leaves a lot to be desired, shoddy fittings, careless front lounge construction, additional screw holes where they shouldn't be… Read more

and overall poor quality assurance. I must have purchased a Monday or Friday van !!!. Won't ever buy a new one for the price.

Poor quality control ex factory – We owned a 23ft Sterling for 9 years with only 2 warranty items which were fixed very easily. We bought a new 21ft Silverline late last year and have had nothing but problems with it. We have had to have a total of 36 separate defects rectified under warranty, most of which should have been found and fixed prior to the van leaving the factory. The… Read more

Jayco service centres and staff have been very helpful in dealing with our problems and managed to rectify most of the faults at the first attempt. On our most recent trip of 7 weeks we had to visit 5 different Jayco service centres in two different states. This was very time consuming and frustrating, to say the least. I sent the Jayco National Sales and Service Managers an email detailing all these faults and suggesting they should review their quality control systems and all I received in return was an email from a customer relations advisor thanking me for my feedback and understanding my frustration! Hopefully all the faults have now been fixed and we have many future years of happy camping however I fear the worst as it is now out of warranty. I used to recommend the Jayco brand to one and all however I now advise people to be very wary of the quality of their products and to get it thoroughly checked prior to delivery if they buy a Jayco caravan. We have spoken to many other Silverline owners on our travels and most have a similar tale of a considerable number of defects in the first few months of use. Apart from the above, the van is very comfortable and tows well.

So many problems, poor build standard – Where do I start , freezer won’t freeze we were told freezer in Caravans are not meant to freeze , 9 months later lots of return visits we had it all replaced , bed broke, ensuite door falls off had to go back twice before it was fixed , shower not draining, leaking roof and windows , brakes not working properly from day one only just repaired a… Read more

month ago , sink popped , hole in fibreglass , water leaking out of shower, cupboards dropped, table edge ver sharp , rip zip on chair came away , that’s a few of the issues we have lots more issues latest is windows cracking while van sitting in driveway. Are we happy with our Silverline the answer would be a big NO

Our second Silverline – We purchased our second silverline in July and love its ease of towing and layout. The slide out bed allows great room to move about. This 2018 model however h as had a number of issues the worse being the fridge door. We are now on our second one..this is a shame because its the best operating fridge we have had. This pf course needs to be… Read more

addressed by Dometic.

Secondly we have had three of our cupboards lock up which Jayco agent will address but have to put up with it for 2 months while travelling.

Then there is a similar water filling issue and spurting & spluttering taps as Blog said on his post. The system seems to be sucking air all the time.

Sometimes decorative is not always best and maybe stop trending so much.

We do a lot of free camping and just love it..good shower and heaps of internal storage.

Our Jayco dealer at Orange NSW has been very helpful with all faults

the old silverline to the new – We brought a 2014 silverline that was plagued with problems. Have just brought the new 2017 silverline and I cannot believe the difference. New fridge in thetford, better finish with some evidence of better quality control. The same van is now 120 kilos lighter on ball weight due to just a few sensible mods. The real improvement is under… Read more

the van. I cannot believe how rough the 2014 was underneath with plumbing and wiring just poked and finished anywhere. Plumbing and wiring passing under the chassis just waiting to be severed by road dip or obstruction. There is no more cross members with floor rails that run the length of the van. Wiring is well hidden and protected, with plumbing made to fit within the underside of the van. The real eye catcher is the plastic sheets laid between the chassis that make the underside much neater and more streamline.

Just maybe Jayco are starting to listen to their most valuable asset, the costumer.

Just love this van – We purchased this van after having a very bad experience with a KOKODA, so traded that for the Jayco. What a pleasant change, with regard to service and product. Jayco have been totally professional in all their contact with us, and the product is also superior. They have even done repairs out of warranty, no charge. This van is very… Read more ·  1

comfortable,with a front club lounge and push out bed, it is easy to set up, tows very well, and is a pleasure to own.