Great caravan. Good value.
We have a 2017 2165-4 and have travelled over 30000kms. No major problems whatsoever. Well looked after by Jayco Horsham. Tows well behind DMax. Would happily buy same van again!
Purchased in September 2017.
Poor quality parts, just junk
Carvan leaks like a sive through the central and bathroom hatches (low quality bottom of range hatches) not sure why they did use the better hatches in all of them.
The entrance door is just rubbish the glass in front of the fly screen keeps coming unstuck and nothing sticks it back on.
Fridge latches broken , cupboard latches broken
Yip we bought a lemon.... Jayco Never again
Purchased in March 2020 for $80,000.00.
Caravan tows beautifully (with our car, BT 50 2x4) but we have had 1: A/C issues, which they organised with a roadside assist to fix, under warranty, on 40deg day, we had to pay for repairs to which we did and were told we had to contact Dometic and organise the claim. 2: We had water damage, they fixed where the leak is and have ordered the parts to repair. 3: The fridge cooling element has gone and parts are to arrive from overseas by months end. This has all been between January and March this year. Van is 18 months old
Last time I will buy a Jayco but i guess not all Jayco's are the same
Purchased in August 2019.
Our third Silverline and honestly should have kept the 2015 model even though it was plagued with problems that it took two years to iron them and get things right. To Jayco's credit they fixed a lot of things after they were well out of warranty. Trouble started when we traded it in on the new 2019 model, without going into too much detail this van was so bad Jayco and the dealer agreed to take it back and issued us with a new replacement 8/2019 model which so far we have done a three day trip and now it is back with the dealer and has been there for three weeks and still waiting on several parts to come from the factory which I have been told could be up to six weeks. This is our fifth new Jayco and will certainly be our last.
Purchased in August 2019.
Bought the Siilverline 2016 from the getgo it had a massive water leak on the left hand side ( slide out side) to Jaycos credit it was fixed under warranty, two goes to fix. Than the same side the two front windows have severely cracked this happened after 18 months, just out of warranty again to Jayco’s credit was fixed with no cost to myself. Again 14 months later the exact same windows are cracked but it is now a different story with Jayco as they don’t want a bar of it and are blaming Dometic or me for washing the windows with the wrong product funny that as the other 5 windows are perfect. I would not expect to pay $700 pus every 14 months to replace windows. I would not recommend Jayco or buy another one ever.
Purchased in May 2016 for $73.00.
Good so far but not without a few problems
Gas oven had to be replaced .poor drainage in the shower they reckon they fixed it but still the same replumbed it myself .tyres on left hand side wearing badly from new but not a warranty claim
Purchased in October 2017 for $73,000.00.
Nothing but trouble
Has anyone had trouble with water leaking down the outside handle light and causing the wall vinyl to crack due to the water running inside the cavity? Also we have just started having trouble with our wheels the left ones over heating and screeching noises even worse when braking.
Purchased in March 2018 for $90.00.
Very good value, after 8 weeks of vanning, we are still happy with purchase decision but.......
Waste water drainage poor, the design of same is worrying, the issue is masked for those that have a grey water tank. Simple but not inexpensive to rectify.
Large kitchen draws fall out in transit, the draw slides are the cheapest available. Why oh why.
The Window click clack struts are so light [like pre stressed comalco alfoil], we had failures where they lock out full extended and will not go in.
Fancy LED outside light on roll out looks good but with only one external light on van wall, cooking after dark using the drop down table is a dim...
Purchased in May 2019 at Bayswater Jayco for $80,000.00.
I think it will be a great van once all poor accessories are repaired!
Brand new2019 model just picked up,back twice in a week,Side boxlocks & side gas doors won’t lock & burst open,satellite tv didn’t work, paint defects, leaking shower,oxidisation on stone guard bolts,Alexa issues.
Purchased in July 2019 at Watson’s Caravans Port Macquarie .
We’ve had six vans to date and our 2019 silverline is by far best.No problems to tow in any weather.With the four cameras and the esc braking makes a very relaxing drive.Also no need for self levellers.No problems with it to date.An all round great van.
Purchased in February 2019.
Happy with our Silverline
We purchased ours a 2016 second hand but basically new. We have travelled 40,000 mile so far travelling Australia. We stick mostly to bitumen but have hit the dirt with no issues. We have had very minor issues such as a broken draw handle, table lounge sag due to no support for the side of the storage door, they were easy fixes. We purchased ours from Halls in Mildura who are great to deal with both purchasing and servicing. Would I purchase another, yes. They tow great for a large van with comfort plus and handle Australian conditions if you drive to the conditions with a few mods, such as foam covering over pvc and break wires, also fitted a rock guard. We have the double slide out and wouldn't be without it.
Purchased in June 2017 at Halls Mildura.
POOR BUILD QUALITY
Purchased a 2016 Jayco Silverline 21.65-3 recently and it was just 3 years old and with little use.
I would say that I am fussy, having worked hard all my life for those retirement benefits.
The build quality on this van leaves a lot to be desired, shoddy fittings, careless front lounge construction, additional screw holes where they shouldn't be and overall poor quality assurance. I must have purchased a Monday or Friday van !!!. Won't ever buy a new one for the price.
Purchased in May 2019.
Faulty Dometic Windows in Jayco Silverline.
We have a 2016 Jayco Silverline Outback. Having worked hard to afford a luxury van, we are very careful to follow all manufacturers instructions. While sitting in a fully enclosed shed between trips the bathroom window developed cracks, top and bottom. The dealer where we bought the van, Jayco and Dometic have all failed to help in any way. The Dometic employee continually accused us of using chemicals to clean the van with, that must have damaged the window. I assured him verbally and by email that was not the case and if it were, why was the damage to only one window??? I have seen reviews from other owners stating the same issue. Beware of Jayco's windows, they will not admit to faults.
Purchased in March 2016 at Brisbane Camperland for $72,000.00.
We bought this caravan in November 2016 brand new. Parked it at home - NEVER USED for various reasons. 3 windows broke on 1 side - nothing we did - just appear to be heat stressed. Told the Dealer - they did a lot of huffing and puffing and nothing happened. They have the van and keep blaming the window manufacturer who in turn said it is out of warranty or maybe you used the wrong wash product on the caravan that caused only 3 windows to break. Amazing they appear not to want to tell me what material is used on the windows and show me any test...results to confirm the suitability of said product for the task they are made for. And getting management of Jayco to do anything or at least get in contact with them is really difficult. they are TEFLON to customers. would I recommend Jayco NO WAY.
Purchased in November 2016 for $68,000.00.
Great looking van however its been plagued with faults.
Our 2014 Silverline was supplied to us with existing faults at the handover. Thought it would be easy to get them repaired. How wrong where we. It took months to get into a dealer to have it repaired & they did a shocking job. It then went to an independent repairer to have it done correctly. A wall then swelled due to a major water leak. The selling dealership carried out the repair & its still not completely finalized after 18 months. Jayco are great value for money however product quality & service is appauling. Going to Melb Caravan show this weekend to find a replacement. NOT a Jayco. been there done that .
Purchased in December 2014.
Questions & Answers
Where is the fuse for the fridge located. Fridge completely turned off
Our batteries are new & don’t seem to be charging on mains or with our solar panel
I have a 2015 Silverline and the 'I' in the Silverline name above the front window is pulling away from the foam sticking it to the fiberglass. What glue should I use to re glue the 'I' to the foam still attached to the caravan?
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|Sleeping Capacity||2 people||2 people||2 people||2 people|
|Tare Weight||2,800 kg||2,860 kg||2,670 kg|
|Travel Length||2.47 m||8.795 m|
|Main Bed Size||Double||Double||Double||Double|
|Bathroom / Laundry Inclusions||Shower, Sink, Toilet and Washing Machine||Shower, Sink, Toilet and Washing Machine||Shower, Sink, Toilet and Washing Machine||Shower, Sink, Toilet and Washing Machine|
|Exterior Features||240V Power Point, 360° Camera, Awning, Electronic Stability Control (ESC), External Speakers and Solar Panels||240V Power Point, 360° Camera, Awning, Electronic Stability Control (ESC), External Speakers and Solar Panels||240V Power Point, 360° Camera, Awning, Electronic Stability Control (ESC), External Speakers and Solar Panels|
|Interior Features||Air Conditioning, Fan, Leather Seating, TV and Wi-Fi System||Air Conditioning, Fan, Leather Seating, TV and Wi-Fi System||Air Conditioning, Fan, Leather Seating, TV and Wi-Fi System||Air Conditioning, Fan, Leather Seating, TV and Wi-Fi System|
|Kitchen Inclusions||Cooktop, Fridge, Microwave, Oven and Sink||Cooktop, Fridge, Microwave, Oven and Sink||Cooktop, Fridge, Microwave, Oven and Sink||Cooktop, Fridge, Microwave, Oven and Sink|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
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