Our third Silverline and honestly should have kept the 2015 model even though it was plagued with problems that it took two years to iron them and get things right. To Jayco's credit they fixed a lot of things after they were well out of warranty. Trouble started when we traded it in on the new 2019 model, without going into too much detail this van was so bad Jayco and the dealer agreed to take it back and issued us with a new replacement 8/2019 model which so far we have done a three day trip and now it is back with the dealer and has been there for three weeks and still waiting on several parts to come from the factory which I have been told could be up to six weeks. This is our fifth new Jayco and will certainly be our last.
Purchased in August 2019.
Bought the Siilverline 2016 from the getgo it had a massive water leak on the left hand side ( slide out side) to Jaycos credit it was fixed under warranty, two goes to fix. Than the same side the two front windows have severely cracked this happened after 18 months, just out of warranty again to Jayco’s credit was fixed with no cost to myself. Again 14 months later the exact same windows are cracked but it is now a different story with Jayco as they don’t want a bar of it and are blaming Dometic or me for washing the windows with the wrong product funny that as the other 5 windows are perfect. I would not expect to pay $700 pus every 14 months to replace windows. I would not recommend Jayco or buy another one ever.
Purchased in May 2016 for A$73.00.
Good so far but not without a few problems
Gas oven had to be replaced .poor drainage in the shower they reckon they fixed it but still the same replumbed it myself .tyres on left hand side wearing badly from new but not a warranty claim
Purchased in October 2017 for A$73,000.00.
Nothing but trouble
Has anyone had trouble with water leaking down the outside handle light and causing the wall vinyl to crack due to the water running inside the cavity? Also we have just started having trouble with our wheels the left ones over heating and screeching noises even worse when braking.
Purchased in March 2018 for A$90.00.
Very good value, after 8 weeks of vanning, we are still happy with purchase decision but.......
Waste water drainage poor, the design of same is worrying, the issue is masked for those that have a grey water tank. Simple but not inexpensive to rectify.
Large kitchen draws fall out in transit, the draw slides are the cheapest available. Why oh why.
The Window click clack struts are so light [like pre stressed comalco alfoil], we had failures where they lock out full extended and will not go in.
Fancy LED outside light on roll out looks good but with only one external light on van wall, cooking after dark using the drop down table is a dim...
Purchased in May 2019 at Bayswater Jayco for A$80,000.00.
I think it will be a great van once all poor accessories are repaired!
Brand new2019 model just picked up,back twice in a week,Side boxlocks & side gas doors won’t lock & burst open,satellite tv didn’t work, paint defects, leaking shower,oxidisation on stone guard bolts,Alexa issues.
Purchased in July 2019 at Watson’s Caravans Port Macquarie .
We’ve had six vans to date and our 2019 silverline is by far best.No problems to tow in any weather.With the four cameras and the esc braking makes a very relaxing drive.Also no need for self levellers.No problems with it to date.An all round great van.
Purchased in February 2019.
Happy with our Silverline
We purchased ours a 2016 second hand but basically new. We have travelled 40,000 mile so far travelling Australia. We stick mostly to bitumen but have hit the dirt with no issues. We have had very minor issues such as a broken draw handle, table lounge sag due to no support for the side of the storage door, they were easy fixes. We purchased ours from Halls in Mildura who are great to deal with both purchasing and servicing. Would I purchase another, yes. They tow great for a large van with comfort plus and handle Australian conditions if you drive to the conditions with a few mods, such as foam covering over pvc and break wires, also fitted a rock guard. We have the double slide out and wouldn't be without it.
Purchased in June 2017 at Halls Mildura.
POOR BUILD QUALITY
Purchased a 2016 Jayco Silverline 21.65-3 recently and it was just 3 years old and with little use.
I would say that I am fussy, having worked hard all my life for those retirement benefits.
The build quality on this van leaves a lot to be desired, shoddy fittings, careless front lounge construction, additional screw holes where they shouldn't be and overall poor quality assurance. I must have purchased a Monday or Friday van !!!. Won't ever buy a new one for the price.
Purchased in May 2019.
Faulty Dometic Windows in Jayco Silverline.
We have a 2016 Jayco Silverline Outback. Having worked hard to afford a luxury van, we are very careful to follow all manufacturers instructions. While sitting in a fully enclosed shed between trips the bathroom window developed cracks, top and bottom. The dealer where we bought the van, Jayco and Dometic have all failed to help in any way. The Dometic employee continually accused us of using chemicals to clean the van with, that must have damaged the window. I assured him verbally and by email that was not the case and if it were, why was the damage to only one window??? I have seen reviews from other owners stating the same issue. Beware of Jayco's windows, they will not admit to faults.
Purchased in March 2016 at Brisbane Camperland for A$72,000.00.
We bought this caravan in November 2016 brand new. Parked it at home - NEVER USED for various reasons. 3 windows broke on 1 side - nothing we did - just appear to be heat stressed. Told the Dealer - they did a lot of huffing and puffing and nothing happened. They have the van and keep blaming the window manufacturer who in turn said it is out of warranty or maybe you used the wrong wash product on the caravan that caused only 3 windows to break. Amazing they appear not to want to tell me what material is used on the windows and show me any test...results to confirm the suitability of said product for the task they are made for. And getting management of Jayco to do anything or at least get in contact with them is really difficult. they are TEFLON to customers. would I recommend Jayco NO WAY.
Purchased in November 2016 for A$68,000.00.
Great looking van however its been plagued with faults.
Our 2014 Silverline was supplied to us with existing faults at the handover. Thought it would be easy to get them repaired. How wrong where we. It took months to get into a dealer to have it repaired & they did a shocking job. It then went to an independent repairer to have it done correctly. A wall then swelled due to a major water leak. The selling dealership carried out the repair & its still not completely finalized after 18 months. Jayco are great value for money however product quality & service is appauling. Going to Melb Caravan show this weekend to find a replacement. NOT a Jayco. been there done that .
Purchased in December 2014.
- 21 ft Silverline 21.65-3 Outback
- Verified purchase
Comfortable & looks the part but only skin deep
Jayco have managed to get some things right, handling excellent, comfortable yes, materials used second class sat dish hopless in wind similar to local tv antenna both are sloppy or not fitted correctly reception drops out in wind.
I had cause to move the infa red sensor for the SatTV as it was around the corner from where we sit only to find that the shelf holding the radio & sat king units were fitted with double sided tape.(REALLY) While doing this I noticed the wiring hidden out of sight was a pigsty as it is above the fridge.(BIRDSNEST) ...
- 25 ft Silverline 25.78-6 Outback
- Verified purchase
An off-road family apartment
I love this caravan. I upgraded from a 21.65/4 silver line outback. Just went to the dealer to buy a cover for my old one after washing it. Chucked the young fella on the bunk bed and he went spaz. Me and the missus are like “ we’ll have to get bunk beds at some point”. We got offered a sensational deal since it was the demo with all the fruit so took it.
Couldn’t be happier. Has an incredible amount of storage which far surpasses the 21.65/4. Has a storage door with access to the bottom bunk. This is incredibly handy to access the Same sto...rage from inside and outside. It has so many toolboxes and storage we used to have to pack the old one carefully. With this one there’s no shortage of space to chuck stuff. I haven’t ever filled the storage in a trip there’s always space left over. The trade off with the bunks was a smaller bathroom since I only go there to crap and shower it’s not a problem compromise. The mega storage offsets sny concerns there. Who wants to go away in the caravan and spend time in thebathrooom anyways. The club lounge fits my whole family including the grandparents for dinner quite comfortably. It also looks mad with the custom graphics kit. With the sat dish and antennae up it looks like a space station. And epic one at that.
- 21 ft Silverline 21.65-3
- Verified purchase
Poor quality control ex factory.
We owned a 23ft Sterling for 9 years with only 2 warranty items which were fixed very easily. We bought a new 21ft Silverline late last year and have had nothing but problems with it. We have had to have a total of 36 separate defects rectified under warranty, most of which should have been found and fixed prior to the van leaving the factory. The Jayco service centres and staff have been very helpful in dealing with our problems and managed to rectify most of the faults at the first attempt. On our most recent trip of 7 weeks we had to visit 5...different Jayco service centres in two different states. This was very time consuming and frustrating, to say the least. I sent the Jayco National Sales and Service Managers an email detailing all these faults and suggesting they should review their quality control systems and all I received in return was an email from a customer relations advisor thanking me for my feedback and understanding my frustration! Hopefully all the faults have now been fixed and we have many future years of happy camping however I fear the worst as it is now out of warranty. I used to recommend the Jayco brand to one and all however I now advise people to be very wary of the quality of their products and to get it thoroughly checked prior to delivery if they buy a Jayco caravan. We have spoken to many other Silverline owners on our travels and most have a similar tale of a considerable number of defects in the first few months of use. Apart from the above, the van is very comfortable and tows well.
Silverline Consrtucion First Class
We have a 24.75 Jayco Silverline Outback 2015 Our first trip around was around Australia 3 months and 25,000 k 95% on tar sealed roads,its our third trip around the block all in Jayco vans.we have only had minor warranty problems. The construction is first class we had a B Double hit the back of our van with some 100 mile an hour tape up job we drove away B Double needed 2 large tow trucks, I have photos.
I can not speak too highly of our Silverline only one problem we have been unable to fix, we ordered our van with 3 water tanks, but the pump wont suck water from the 3rd tank at the back of van, and never has.
Jayco Van Beautiful
We have travelled most of the country in it, on all sorts of weathered roads and in all sorts of weather conditions, including cyclonic - no leaks, however she isnt a fan of the wind! The height on the van makes it difficult to tow on extreme windy days - which is fairly normal I think.
It tows beautifully otherwise, and with the brake lock system ( tried and tested) this is an amazing piece to ensure the van does not leave the road. Other than some issues with the springs initially which Jayco have had changed under our warranty, we are having an amazing experience with our Jayco van.
So many problems, poor build standard
Where do I start , freezer won’t freeze we were told freezer in Caravans are not meant to freeze , 9 months later lots of return visits we had it all replaced , bed broke, ensuite door falls off had to go back twice before it was fixed , shower not draining, leaking roof and windows , brakes not working properly from day one only just repaired a month ago , sink popped , hole in fibreglass , water leaking out of shower, cupboards dropped, table edge ver sharp , rip zip on chair came away , that’s a few of the issues we have lots more issues latest is windows cracking while van sitting in driveway. Are we happy with our Silverline the answer would be a big NO
Solar a no no.
Just found out our 2018 Jayco Silverlines panel system is only good for 2/3 days free camping, even with full sun. We used 2 hours tv and one set of lights for the same time and when necessary, the water pump. Jayco advise this is about right! Whats the use of solar panels if you can only do 2 days, and have to carry a generator.
Found faulty wiring in my three year old Silverline Outback 25ft we ordered and took delivery in October 2015 there were some lights not working when I went to check the van prior to going on holiday. 10amp light fuse was blown. As I am and electrician I proceeded to fault find why?? Found the wires supplying the shower LED and exhaust fan had burnt through the wires insulation and shorted the active and neutral wires together. You could see evidence of a burn but lucky the fuse blew. Could have been worse if the van caught on fire. The two wires were squashed, that would be due to factory installation within the ceiling. This is our third 25ft Jayco and never had anything like this before.
Questions & Answers
I have a 2016 silverline and am trying to use the 12 volt pump, it does work and cuts out when it reaches pressure, but when I turn on the water it comes out in spurts and pushes lots of air also
Customer Relations TeamJayco
Hello Michael, please send your inquiry to info@Jayco.com.au and include your chassis number so we can assist you further. Customer Relations Team
Can someone please advise me how to bring in the slide out bed when you don’t have power or.battery power
Customer Relations TeamJayco
Hello Lynne, please send your inquiry to info@Jayco.com.au including your chassis number so we can assist you further. Customer Relations Team
We have a 21.65.4 on order, can you tell me if there is a foot rest on the lounge?
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