Jeep Dealers

Jeep Service Narellan in NSW, the Best service centre in Australia, they fixed my transmission leak under warranty in 1 visit after my card had been ton2 different delearships and back for the same issue over 7 times. This guys are extremely knowledgeable and Jeep always offered me a ride home and a free rental, I will buy another Jeep anytime

Jeep Financial Services are absolutely terrible! Do not get finance with them. I have tried countless times to call and have not been able to speak to someone regarding my loan. When I send emails to them to get their bank details to make additional payments, the response arrives in my inbox 2+ months later. Their customer service is absolutely awful and I would not reccomend anyone to go through Jeep for finance.

I bought a Jeep grand Cherokee. Wish I never did. After speaking with Jeep Australia needing a simple sticker for my vehicle to change registration from one state to another I was told I would have to drive to my nearest dealership seven hours away. There was no way they were going to help me stuck up snotty nose last time I ever buy a jeep. Show details

Caroline Springs Jeep sales team were terrific to deal with and had to navigate tight novated lease PHEV tax concession deadlines including interstate registration and transportation. They delivered a car in showroom condition as promised will all negotiated accessories. Would have been five stars with better communication around delivery times… Read more

and follow up with their third party couriers. Would definitely recommend speaking to Fred or Karlie if you are in the market for a Jeep.

First Class Service, Anthony Darmanin Werribee Jeep Vic – We Purchased a Jeep Wrangler through Anthony Darmanin at Werribbee Jeep Victoria. We were Interstate purchasers, and Anthony was very helpful, a pleasure to deal with. When I flew down to Victoria from Qld to pickup the vehicle, it was everything he had promised, and his dedication to making sure it would be a trouble free trip back to Qld was very much appreciated....thank you Anthony.

Great car and very good service department – I purchased a Grand Cherokee Laredeo V6 diesel brand new in June 2013 from Knox Jeep after being rudely fluffed off by Caroline Springs Jeep. Since then we have accumulated 230000 k's with minimal issues. The car has been terrific, economical and tows our 2200kg caravan well. In all this time it has only required attention to a fuel pump… Read more

relay...under warranty, air-condenser after warranty expired (kilometre wise, and slightly out by time) but FCA replaced it without any qualms at all. At the last service June 2019, the condenser had to be replaced again but it was way out of warranty. Still running on original brakes and on its 2nd set of replacement tyres. The car is great value despite service cost are high, but I don't know how expensive it is nor compare to getting a Toyota or Nissan, or VW serviced by dealers and I've never had to pay for service and repairs before anyway. I have continued to take the car to Knox Jeep for its routine service. I notch 90 ks from home to Knox for the service and another 90 ks to go back home and 1.5 hours each way despite having access to 5 other dealers within a 45 min drive...one on my way to work. I do this because I have found the service department very friendly, helpful, work always carried out to my instructions and have never had to return due to dissatisfaction. I've seen a number of service managers come and go over this period of time and only one was unapproachable. Their current service manager she (yes she), is fantastic. I would not hesitate in buying another car from Knox Jeep and taking it there for its servicing. Until such time they do the wrong thing by me I'll continue going there. Give them a go.

**Very Negative Experience – Avoid at All Costs** – We had a very negative experience with this company, particularly with their handling of a Jeep loan. They requested an invasive amount of personal information from databases, going back almost 10 years, far beyond what was necessary for the loan process. This felt excessive and unnecessary, and it seemed they were collecting more information than… Read more

legally required.

As professionals with excellent income, no debts, a credit score of 870, and in an ideal position for a loan, I found their practices to be especially harsh and unaccommodating. Despite our strong financial position, their customer service was unhelpful, and they showed little regard for our situation. If you’re not in a strong financial position, I strongly advise against working with them, due to pigeonholing clients, far from fair.

I’ve already reported my concerns to ASIC, as I believe their practices may be unethical and breach legal boundaries. Save yourself the trouble and avoid this company and if you have had the experience please report them to to AFSA and ASIC

Get your service done elsewhere – All I can say is. Don't take your jeep to a dealership unless you want to have a bad experience in order to get serviced and there are many other avenues to get parts from the states and for far less. Goodluck with the warranty. I had nothing to loose by this stage and I got sick of waiting for months for parts to come in no call backs and with no… Read more

car. I kept getting so called car services that werent even done properly or actually done at all. Once i cut my toxic relationship with jeep stealerships in Australia and went to a reputatable local 4x4 mechanic everything has been fine things are actually done and for far less go figure! They really need to overhaul the dealerships, as it's destroying the Jeep brand and reputation.

Tank 300 heater not working – My wife has a Tank 300 which unfortunately the heater doesn’t work. Took it to Frankston service centre, she was told it can’t be fixed till they fly a technician in. What you say I can’t believe it a brand new car. And remember it’s winter in Victoria. And he won’t be here till some time in August. And she can’t get a Loan car either. So if you buy a tank 300 check the heater we got ours in January Show details

Very poor – Purchased a brand new Jeep wrangler 2022, It’s been a year and a bit when I called up the dealership and told them it has noise, they finally diagnosed it and confirmed it’s a warranty issue, and it’s been 4 months and they have my car and still waiting on it to be repaired, everytime I call they say they are waiting for head office to give the green tick. This is absolutely disgusting and don’t recommend!!! Show details

Disappointing experience – I have made contact with Jeep several times over the last few weeks and am promised a call back with a solution, in which I never receive. Very disappointing customer service and I will now rethink purchasing from Jeep again in the future.

Could write a novel on why we don’t recommend – The Jeep (brand new) has a significant paint/exterior rust issue which was identified upon delivery, on site at the dealership. Attempts were made to rectify and they failed. We requested a refund and suddenly no one wants to help or hear from us. Jeep/Stellantis seem to be delaying the process at this point, while we are stuck in limbo. To say… Read more

we are disappointed is an understatement. The unnecessary stress and pressure this has caused is ridiculous! Would not recommend to anyone!

Probably the worst car company – I have met too many people with fairly new jeeps that just break down or have major engine issues with 0 reasonable explanation. Clearly they just aren’t being made right, but their lack of access to spare parts means repair times of 6-18 months. I have driven a hand full of Jeeps with the worst easily being the Grand Cherokee, issues include… Read more

mirrors and parts falling off, weird engine knocking noises that are brushed off by Jeep staff, the abhorrent technology in the cars paired with tiny screens (smaller than a basic mobile) and terrible control layouts.

I would advise anyone to stay well away from Jeep unless your fine with being out of pocket when something goes wrong soon after purchase

Suspension refill woes – GOT 1 STAR BECAUSE I CAN'T GIVE NONE.... Front dropped on my 2011 Grand Cherokee and compressor won't come on, check fuses and buy new relay still nothing, so assume the compressor has gone. Ring Narellan Jeep for price to change compressor if I supply......6hrs at $203p/hr....changed it myself including the block in 2hrs....What are they doing… Read more

for the other 4? Ring back for a price to refill the system with Nitrogen, 2hrs for a 30min job and don't do nitrogen as Jeep recommend just fill with air..wth. Ring Nepean Jeep, 4 days of phone calls trying to just get a price to do the refill, gave up trying with no answer. Ring Peter Warren, "We don't have any Nitrogen and not sure when we will get some more". "ok how much is the job", "don't know, but I'll ring you back when I can find out when we can get gas, but not sure when I will find out". Ring Parramatta Jeep, they tell me they can't give me a price to refill the system without looking at it first and then they are fully booked up until August. What a load of absolute crap, trying to get a simple job done through Jeep is impossible, and all the while I can't use my car as the suspension is sitting on the bump stops....JEEP, YOUR DEALERS ARE A JOKE. Would I buy another Jeep...NEVER Would I recommend a Jeep....yes, so long as you have loads of money or never need to fix anything. Does FCA give a crap...Absolutely Not

Terrible customer service – When shifting from P to D it’s going backwards Bought a Renegade in 2018 as demo When shifting from Park to Drive or from Reverse to Drive it goes backwards for a few seconds Raised this issue to Jeep Service multiple times and finally had a drive with JEEP FLYING DOCTOR and they confirmed the issue Escalate it to Jeep Australia then they ended… Read more

up doing software updates but still have the issue which Jeep Service and Dealership already confirmed but now they are saying they can’t do anything and it’s normal!!!!! How is it NORMAL when going from Park or Reverse to Drive and car goes backwards?

Jeep say that they are more competitive with servicing - that is rubbish do not believe – Our Jeep Grand Cherokee 2014 went in for a service now don't get me wrong here I like the Jeep. What I don't like is the service. One of the headlights bulbs needed replacing I checked online about $100 for a exact replacement bulb Central Coast Jeep wanted to charge me $650 to do the job. I said no and did it myself. if that was the only thing we… Read more

had a thermostat issue and a very small leak from the radiator, too it in they said $5100 to fix it but they could not get a radiator and did not know when they would e able to get one. I fixed it with a Mopar thermostat which cost $54 and about 45 minutes and fixed the very small leak in the radiator for $60. I could keep going but you get the point.

Warranty not able get get any action from any department – My grand cherokee jeep broke down 26 days ago i have made dozens of phone calls which most went unanswered and when i left messages they were not returned when i finely got through i was promised my car would be towed to a dealer and repaired and we would be supplied with a loan vehical which did not happen i am still waiting and my car has not… Read more

moved the worst service ever on a scale of one to ten minus ten jeeps warranty is not worth anything if you buy a jeep be prepared to take legal action to get anything done.

Caveat Emptor – So the relay on the aircon fan failed. I did n't know this but was charged $290.00 for the diagnosis. I am now expected to pay a further $180.00 to get the relay replaced. If you google this it looks like a 10 minute job. Am I being paranoid or is Central Coast Jeep just trying to make the Mafia look less unfriendly? Show details

Jeep Warranty Scam with my Jeep Wrangler – My jeep has still not been successfully repaired while at Peter Warren dealershio and has been sitting at Jeep since 4 April. Stellantis/FCA are a scam and the warranty process needs to be investigated by the ACCC. Jeep/stellantis are wanting to offer me a repurchase which is $20k less than any advertised jeep with similar milage and model (used… Read more

prices). They are refusing replacement due to stock levels even though I have said I will take any of the exdemo Jeeps you have which are aplenty. Stellantis complaints rep '[Name Removed]' acknowledged I will take a big financial hit and said to me 'I feel for you mate but legally we don't have to replace and have the option to repurchase'. No integrity at all and due to market movement, this warranty process has created a loophole where Jeep can scam its clients if warranty replacement is requested. I have to acknowledge, [Name Removed] from Peter Warren has been trying to do a better job on the repair in the past few weeks after it sat at the dealership for months with no action but my disastrous situation remains.

Never buy a Jeep – My daughter's Jeep is only 2 years old. Driving back to Townsville after Easter break 2022 her exhaust filter alarm came on saying 100% (no warning) and put the car in limp mode. She called the Jeep dealer in Townsville to book it in, only to be told she will have to wait a month before they can look at it. I contacted head office in Australia… Read more

to resolve the issue so she can drive the car. Head office flogged me off, not one bit interested in getting the car fixed. When I explained this cannot be safe to drive I was told it is your daughter's responsibility not to drive an unsafe car for the month.

If you care about your loved ones safety and having a reliable vehicle then never buy a Jeep. They do not care about your safety and happy for you to walk everywhere for weeks when they break down. Jeep is disgraceful and I would never recommend buying this crap brand.

Poor workshop service – I bought a new 2015 Jeep Grand Cherokee in June 2015. At the 3 month service I notified the dealer of a fault with the transmission whereby when at first start up the transmission delayed to drive when put either in reverse or drive. At all subsequent services I have notified them of the same but no attempt to remedy the fault has been made by… Read more

them. All along they maintained that no other cars of the model had the same problem, that was said by them and also FCA the importers of the Jeep’s. I have continued all along to get them to fix this fault at which they both said they wouldn’t walk away from the issue. Finally in February 2021 they admitted that some cars of this model did have the same problem, their explanation was that the torque converter was draining and the delay was due to the time it took to refill, this is not correct as I have proved that if I switch the ignition on for 30 seconds before starting the engine the transmission will drive as soon as I select either drive or reverse. In December 2021 I contacted them again and was told they would get the car in for testing but not till January 2022. I contacted them early in January 2022 and was told that FCA were meeting 12-1-2022 and would discuss the problem. I have phoned or gone into the dealer 3 times since and they have just fobbed me off, the last time I called was 15th February and I am still waiting for the service manager to phone back. I have contacted the office of fair trading just recently and am waiting to see if they can help with conciliation, they suggested that I may have to take it to QCAT or engage a solicitor to take action against them. As this has gone on I am convinced that they don’t know how to fix it. A very poor example of vehicle dealer service

Nothing but trouble with the car and now Jeep refuse to fix the issue – I bought my Jeep Grand Cherokee in 2017 in Sydney and after a year of owning the vehicle, the engine light came on. Since then, I have taken the vehicle in 12 times for them to try find and fix the issue to no avail, the engine light has been on for 3 years. Now the car is out of warranty and Jeep are making me pay to diagnose and try to fix the… Read more

issue. I find it absolutely disgraceful given the extent I worked with them to try and resolve it. If you buy a Jeep, be prepared for them to try and get out of having to fix it for you.

Jeep needs a class action suit taken against them - count me in – Absolutely appalled. My 2 year old Jeep Grand Cherokee Night Eagle had a "FIRE" in the engine. Unknown what damage has been caused other that it has been at a dealership since. The complete mechanical failure happened 24/10/2021 and I write this on 16/01/2022, still not knowing what is wrong with my car or when I will ever have it back. I am struggling financially and emotionally. What a mess !

Nice vehicle but bad warranty sevicing! – Just recently took my 2015 KL Cherokee for its 6 monthly (10000km) sevice at Aspley Jeep Brisbane and was told i needed a new LH headlight bulb as it was "inoperable" and would cost $572 i just laughed at this service desk person and told him to go and check his pricing, while he shuffled off i also checked online for the part for my Jeep and… Read more

found i could order it at Supercheap Auto for $65.00, when he came back i showed him and asked him to justify their price and he got all flustered, i told him there was no way i was going to pay that much for a light bulb, as it turns out when i got home i checked my head lights and there was absolutely no problem with them, be very weary when going in for a service, they will try and wring $$$ out of you everytime, they also told me i have a leaking oil filter housing ( which i know about and which is caused by the service technicians over torquing when replacing)and told me it will cost $1480 to fix, I've been quoted $680 elsewhere which i have accepted!

What a lemon – Bought keep grand Cherokee 2017 used 2019 blew the engine fought for insurance but to no avail as the problem was a flexible hose.Surprise flexible hose not covered.Could only afford a second hand engine replacement only 17000 on clock.Now in 2021 another flexible hose leaking which are both under engine and would have blown motor again but had… Read more

the car taken to a keep place.Jeep Australia wont accept any fault as I have a second hand motor!!!!! Insurance and car manufacturers know how to work the system. Absolutely devastated

Don't believe the marketing hype – 5 months waiting for parts...not good enough and the companies response is pretty much bad luck, you can wait! New car was damaged in accident in mid May and now (mid October) parts are still not avaialble to repair vehicle. The car has been undrivable longer than we have owned it. Jeep cutomer care is non existent. Each call or email is similar… Read more

response, and luck just wait. The dealer we purchased from couldn't care less even though the franchise will be supplying $20k of parts. They advertise on customer care with slogan 'we have your back" but they definately do not. Jeep (FCA) blame insurance company and repairer. Both have met their obligation of funding repairs and attempting repair, but they can not do a thing if the vehichle manufacturer can not supply parts needed. First thing I will be doing when car is repaired is trading it in on better brand. Cutting my loss early on is bad decision. I fell for the promises of customer care and support but they do not exist!

fda jeep Australia – i have a jeep srt, 2015 model with engine issues, how does a 90000 car with 150000km have engine problems, got quoted for 15000 to fix , after reading forums online my engine issues are very common with the 6.4l srt engines, fda jeep refuses to honor the ACL and will not repair my car Show details

Jeep's are nothing but trouble – We have experienced problems requiring our Jeep to be off the road for lengthy periods of time due to major failures. The vehicles are not reliable and fraught with poor quality specially in the mechanical and electrical department. Neither the dealer or Jeep really care and won't provide much in the way of customer service.

Jeep Southport scammers – On 7th April 2021 we attended the Jeep Southport showroom @1.30 pm which we had a appointment with [Name Removed], we enquired about a 2020 Sting grey Jeep gladiator. [Name Removed] conveniently said I have one here in the showroom which I prepared for you ; which we then viewed ( the only car we viewed) we were very impressed with the vehicle and… Read more

agreed on a deal for a price etc , we put down a deposit on the car we had viewed in the showroom displaying 23kms ( our contract stated 23kms also)

Thursday 15th of April we went to the showroom to collect our new vehicle to then be presented with a car which we never agreed on !!! The original car we viewed was still in the showroom and supposedly wasn’t the car we were getting. We never agreed to this ! Upon inspection on collection the vehicle we were provided with had 250kms on the clock , a huge dent in the rear tailgate , rust on the straps at the rear , completely dirty inside and out , scratches on the interior and roof , faded plastics, warning lights on the dash and scratches on the bumper and side of the vehicle. I was angry and spoke to staff about this they were so busy about leaving to go home that they told us to take the vehicle and they will sort us a new car the next business day or have this one fixed , due to having our two small children with us we agreed to return the vehicle to them the following Wednesday. The next day we inspected the car in daylight and discovered it was completely rusted underneath on the frame , I was furious I demanded a new car then and then. They then changed their minds and decided that they weren’t going to give us a new vehicle and that they would simply refund us , which was no good to us as we needed the car as a work vehicle straight away , I asked for a new vehicle and they simply refused !!! Since then I have now been asking them to repair the vehicle and damage and they won’t help me at all , even though they stated they would fix the damage to begin with it’s like they have simply changed their minds . I am now stuck with a vehicle that needs repairs in the thousands , I also missed out on the complimentary service because they refused to do it . Save yourself the drama and shop elsewhere ! These guys are crooks and I wouldn’t recommend sunshine automotive group to anyone !!!! I have a media company who are more than happy to do a story on this and it seems to be my only option , it’s no threat it’s a promise , I hope no one ever has to go through this

Jeep service review Cairns – I think that my car service was overpriced and think it is quite pathetic that the car after a $2300 bill is sent back filthy. I was informed that due to complaints of scratches no car washes are attended. So what is the excuse for not vacuuming the inside! Bad service!! This is the Cairns one not Sydney now moved here.  Show details

Price gouge, shady – Brought a Jeep from Adelaide City Jeep (ACJ). So naturally I trusted them to do the scheduled servicing. - Ripped off twice for service (they charged me $15 for replacing the sump plug, on each service!). - Furthermore, the receipt on each service from ACJ states "THIS SERVICE IS NOT A SUBSTITUTE FOR THE MANUFACTURERS LOG BOOK SERVICE. NO… Read more

BOOKS WILL BE STAMPED". This is nonsense, as the service was exactly what the log book required in accordance with the manufacturers scheduled service requirements. When I asked the service desk the meaning of the statement above, they shrugged. I lodged a complaint with their website after the above 2 incidents. I heard nothing back. I then wrote a complaint via email (CCing the service boss, and the complex boss) and heard nothing back. I did however start getting spam email encouraging me to upgrade my jeep :)

- The last time I took my Jeep to ACJ, they tried to upsell me coolant replacement (not required) and told me the brake fluid was 'dirty' and should be replaced. I asked them why it was dirty, wanting to know where the dirt was getting into the brake line as this is a sign of something serious about to happen, and so wanted to have that problem fixed. He called me back later and told me the mechanic said dirty but he meant 'discoloured', signifying age. I pointed out that it had been changed 2 - services prior and was a "major service" thing, not a 'lube service' thing so was not due for a long time. He then went and made some more 'enquiries' and called me back to tell me the fluid was fine, he checked it himself and the mechanic was mistaken!! A mechanic knows less then the the service desk? or was the service desk was telling me fibs to jack up the service price?

- When I asked for a quote for the 91k major service (today), I was quoted $1350. A competitor quoted $850 for the exact same service, and this was without me looking further for a better deal, this was the next guy down the list!

The latest attempt at a price gouge has me sworn off them for good and writing this review :) When it is time to replace the Jeep i'll find another 4wd. I like my Jeep, but the dealers and their mechanics are untrustworthy.

Dodgy dodgy dodgy place. Stay away.