Reviewer Photos & Videos
- WK Limited Diesel (2010-2020)
- Verified purchase
Please DO NOT buy a Jeep
Since I bought my Jeep the error code P0673 (00) coming. Cause for the error is Glow plug, Cylinder 3 - circuit malfunction but I have replaced it 3 times. After around 2 weeks from the replacement it's coming again. I have all paid invoices and receipts of the issue. Also the issue only coming from COLD start and when the Engine run for 5 min and then turn-off and ON. Issue not coming.
All Jeep dealers I took the vehicle , informed me that they are unable to diagnostic the issue without Jeep and it was not successful. I also left my vehicle with the Jeep dealer for 3 days and still they couldn't fix the issue.
Please be aware of lacking of knowledge for issues with Jeep. Please don't do the same mistake I have done by buying a Jeep.
Purchased in January 2013.
What a joke Jeep you are!
Bought the 2015 Grand Cherokee Overland from a car dealership when it was only 3 years old. It has always been serviced at the required intervals. It’s kept immaculate and only has 75,000klm. The Uconnect radio apparently needs replacement due to a defect, quoted $3500. Jeep are saying bad luck because we are not the original owner and it wasn’t serviced through Jeep and 2 years out of warranty. How does that make a difference to a radio. I invite Jeep to make good their fault.
Just the start
Purchased in February 2018 for A$50,000.00.
Life and Death
Never, never, NEVER again will we own a Jeep. We purchased a 2nd hand Jeep Grand Cherokee 2012 to pull our caravan, with excellent service history and also during our ownership of it. Whilst on the road in central Australia we encountered severe issues resulting in the car shutting itself off and not restarting for some time. Having paid full cover with Jeeps 24hr roadside assist, we felt confident that we would be looked after. Boy, were we wrong about that! All initial contact was promises of assistance and cover for towing costs to nearest d...ealership. This was repeated and reconfirmed a number of times, however when actually getting ready to arrange it, they stated about getting quotes for us....? Jeep backed us with a follow up regarding this, however parent company Fiat refused to assist in any form. This left us in the middle of Australia with a car that we had NO confidence in and 100’s of kms between towns and over 1000 kms to a Jeep dealership. To say we were disappointed with Jeep (and Fiat) is an understatement. All the recent adverts about Jeep improving their customer service and product did not live up to any high standards at all for us in August 2020! Jeep, if you say you are going to lift your game, THEN DO IT!!! Don’t risk people’s lives...
Pretty much perfect
This in my second Jeep with the first being a 2009 Patriot that stayed in the family for over 10 years (and 135k) with relatively few problems. I bought my 2014 petrol 3.6l Overland with 25k on the clock and it now has 80k after 3 years of ownership. I had the a/c condenser replaced recently as the pipe cracked and this appears to be a common problem. It cost under $1000 all up which wasn't unreasonable. Other than that I've had regular servicing (non-Jeep) which is about $300 a pop and two new tyres. Very comfortable car which returns less than 8l/100km on a run. The 8spd ZF gearbox is as smooth as they come and gets the most out of the Pentastar engine.
Purchased in June 2017.
Dont buy Jeep Grand cherokee
Jeeps built is quite cheap i think. Since new multimedia freezes on and off. Never fixed despite of every servicing needed at Chullora Hartland..Gear knobs skin/ paint came off but wasn't a big deal. Hate the sqeeky sound of the brake since new and despite of regular servicing.
Glove box is smaller than fiat's little car.
Never again Jeep.
Purchased in February 2016.
Jeep SRT V8 2015 - 136.000kms
We are a full on Jeep Family, owning 2 x Grand Cherokees (an SRT V8 2015 with 136,000kms & new 2020 WK), 2 x Wranglers (1 a fully built comp car & the other modified for 4WD'ing), and a Peugeot infiltrator. We love our Jeeps, but the age old anagram, "Just Empty Every Pocket" has rung very, very sadly true with the SRT. The numerous and not insignificant problems fixed inside warranty have been phenomenal, but now that's over, we'll need another mortgage!
It's hugely annoying when Jeep USA & AU are fully aware of the issues that happen tim...e & time again with on SRT vehicles, with almost absolute certainty and regular monotony, yet they say nothing, nor seemingly do anything to prevent it happening over and over for years. Example, in hot climates, the carbon fibre dash & door trim simply warps & peels off repeatedly, costing HUGE $'s to replace - we;re now on our 2nd full set, and it's peeling off yet again, and I'll not be lining their pockets for a 3rd set. It's been going on for years with zero improvement in that product, one I would love to know the origin of. Then there's the rear electronic wired shockers, the connections simply drop off & the wiring gets chewed up, so you need to spend many $1k's to replace whole shockers, which in and of itself is horrific enough, but there's no stock in the world atm. Yep, you guessed it, we're on our second ones now, but already need a third set at ONLY 136,000kms! Our folly, it seems, is very occasionally towing a standard horse float with 2 x MINIATURE HORSES in it that weigh all of 150kgs each on short trips!!! THEN you get told, "Oh, but the SRT V8 isn't built for towing as such, it's more of a racing build", so WHY does it have a special "tow function", and rear shockers that cost $3k+ to constantly replace? Oh, and one doesn't expect buttons to break on the main window/door control switch that's been treated with absolute reverence and rarely used during it's short 136,000kms lifetime. There's been other issues besides, but I'll feel ill with worry & fear if I focus on them, and what the future holds for future repair bills, and wasted days of chasing unavailable parts. ADVICE - If you're thinking of buying a Jeep of any model, especially the viciously expensive SRT, then join every Jeep specific forum you can find, and read, read, read, and research - you'll read the same issues with the same models over and over, and if you can get past all that, because you want an absolute rocket, then go for it, but just make sure you have a very healthy "slush fund" for costly repairs. Guaranteed you'll be on first names terms with all the Wreckers in no time. We won't have a bar of Dealerships for servicing any of our cars, we only use fully qualified, independent but specialist Brand dedicated workshops. Don't be afraid to source parts out of USA either, you'll save a motza.
rudeness from your warranty department. I will never buy another Jeep. This is our 2nd new one and now our last
Faulty paintwork that Jeep say could have happened during travel. Yes but it was the cars maiden voyage. Not good enough in my book. I will never buy another one.
Purchased in May 2020 at Horsham .
2012 diesel with 175 k on the clock. History has been water pump failure at 84k cost $2100. New battery at 8 years old followed by new alternator total $1,200. Recent trip towing 2800kg van ended up with transmission failure and subsequent repair bill of $5,000. Repair man recommended by RAC says I am lucky to get the kilometres out of the transmission that I have, he has seen many failing at under 100,000 kms. Jeep would not repair but would replace at cost of $7,200.
Not really happy with reliability to date and total disinterest from FCA. I...
Purchased in June 2012.
where do i start? Love to hate this car My15 almost had it 4 years.
Car is fully serviced all going well until 57k to 65k where 4 failures 3 major components. first was the radiator with the water pump. then the turbo cooling pipe split. then the thermostat was jamming so was replaced. fast forward to 105k thermostat failure again followed by water pump failure again. now followed by a blockage in the header tank then a core leak in the radiator around 120k when i sent it to get fixed the coolant was oilily so the oil cooler had failed so the clean out and fix of both around 3k paid it to get back on the road. 125 k i now have a leak behind the water pump which just dumped all my coolant on the ground when i was filling up my car at a fuel station. now at a jeep dealer awaiting approval for a new engine.
Leather seat issue
Jeep are the worst company for customer service in the world, The head office In Australia doesn't start till 10am WT.... I have nothing but issues with Jeep and will NEVER Buy a another Jeep EVER. Resale value is so bad you better off putting the car for scrap metal. Any one looking at buying a Jeep DON'T save your money and headache.
Purchased in August 2017 for A$85,000.00.
customer service attitude
extremely rude and no customer service at Jeep Osborne Park Perth Australia. I sit down for 2 hours waiting for someone to tell me what the diagnoses of the ( ESC )Traction control light is that's lit up on my dash. i approach and they tell me part has been ordered.So why am i sitting there for 2 hours ? It was the brake booster which needs to be replaced and the total would be with the $159-50 diagnostic $1100. The brake booster costs $591. They said we need you to sign and put your credit card details on this form because people tend to order...parts and don't show up to collect so we are stuck with that part. Is that even legal for them to charge someone's card without the part being collected ? I signed,drove away and literally 15 minutes later i called and told them to cancel as i go somewhere else. They said sorry,part ordered and you signed for it. I kicked up a fuss and told them i don't want the part anymore so cancel it. They said sorry we can't,it's been ordered. I said it literally has been ordered 1 hour ago after you made me sit there for 2 hours,nobody even approached me to follow up as to what's going on. The guy said i will hand you to my manager. He forgot to put me on hold so i heard what he said " I can't take this guy anymore,can you handle it " The manager Mark who has either a scottish or english accent answered. I told him your staff member needs to be carefull what he says because i heard him. That's not customer service. He didn't even aplogise for that and didn't acknowledge me.I explained the situation to him and he gave me the same answer. Sorry but part has been ordered and you signed for it. He said it was explained to me when i signed. I said no,your employee told me that i have to sign because people order parts,they arrive and customers don't turn up to collect. I just simply want to cancel my order which hasn't been shipped yet. I told him that are you telling me that the part is already being shipped over now from east coast ? then i can understand but you guy's ordered the part like 1 hour ago. I don't need it,your to expensive and i am going somewhere else. He replied that i signed and i have to pay so i told him that i will contact my bank and put a stop payment on the card. He said you really going to go thru that much trouble to stop payment so i said yes. He said i will call you soon and hung up. He called me back 15 minutes later and said " next time you need any parts from us for your car,don't come to us, your not welcome and we have your details. I was so shocked to hear this from Jeep Osborne Park Perth Service desk Manager. If that's how they treat there customers,they shouldn't be employed. I would not recommend anyone going there.
Had some major engine failure but Jeep really took care of us through the ordeal
Our 2018 Jeep had 21000 km on the clock when I noticed a knocking in engine.Took it to Jeep they said need new engine as big end failure.Jeep provided a hire car while getting fixed and we had a new engine replaced by Jeep dealer and now purrs like a kitten.Very happy with way they handled whole problem
Purchased in November 2019 for A$58,000.00.
Jeep Grand Cherokee Laredo. Joy to drive, minor annoyances.
Amazing vehicle with some small niggling faults. A lot of luxury for the price, electric windows, keyless start, premium audio, heated seats, electric mirrors, reversing sensors and camera, cruise, etc. The 6 cylinder engine is silky smooth, more like a V8, and extraordinarily economical for such a large, heavy vehicle. On freeway running it averages just under 9 litres/100km and in heavy stop start city commuting between 13 and 14 litres/100km. In sport mode especially the Jeep is very sprightly if you put the foot down and even uphill overtak...ing is effortless. The auto gear box is a big contributer to this, shifting up and down smoothly with only rare hesitations. Paddle shifters are a nice touch but I rarely use them as the auto box works beautifully. Interior is very spacious compared to its competition, especially the rear bench, which unlike others comfortably seats large adults and not just kids. Interior fit and finish is a bit plastics and cheap looking. Especially the ridiculous chrome trim around the vents which is constantly reflecting into the rear view mirrors and is extremely distracting. Having the indicator stalk on the LHS instead of the usual Right is annoying as we have several cars in the family and it always takes a while to get used to it when swapping cars. Climate control is variable, it goes up and down in temperature far more than any of are other vehicles which are set and forget. Battery under the driver's seat is a real pain. Door pockets are way to small and passengers are always looking for somewhere to put there bits and bobs. Technologically the car is very sophisticated and leads to very expensive servicing if something goes wrong, especially if you take it to a Jeep dealer. The Jeep is a joy to drive apart from the few niggling issues and expensive repairs.
An Audi with a Jeep Badge
Have completed 20k in my My19 GC and what a great motor vehicle . Still learning all the digital gadgets. Drove Brisbane to Tasmania and return completed the journey in great comfort. Best value for money in its category . Great interior design and finish . Air suspension failed at 1500klms but part replaced by FCA no hassle and provided free hire vehicle. Yet to tow a van or serious 4wd work but has met my expectations and more on the tarmac Very happy after being doubtful based on bad reviews. Vehicle is used every day for two people or just...me. First service due this week and nothing to complain about. Just scheduled service Could not get anywhere near average published fuel economy. At 110k down the Newell highway about 8.2l was the best and it averages more like 9+ litre per 100k Truly a luxury vehicle
Purchased in April 2019 for A$83,000.00.
FCA Customer Support Pathetic
Purchase Dec 2017. From the first week had electronic's problems. Dealer would nor believe my complaint even though it was evident in their workshop. Took 6 weeks to get a new uConnect, after 4 visits to the workshop, 6 months in total. Still have not fixed rain sensor for wipers. have only had manual control for 2 years. FCA advised the dealer in Sept 2019 cannot replace the rain sensor, as it is part of $3000 windscreen, and will not respond to the dealer on a replacement. Very poor customer service, FCA not interested. Great car in many respects, but zero support. After owning 2 my next will not be an FCA brand.
Purchased in December 2017.
Broke a crank and bigend bearing cap with less than 100,000k on the clock and 2 months out of warranty.
Jeep saying my share of the $52k repair bill is $9,800
Jeep... title is enough...
Spacious inside. Nice interiors. More powerful engine. Quite cockpit. My wife loves driving it. Good ground clearance. Use Jeep everyday. No issues at all. Customer service is very professional. Very comfy for long drives.
Bought my GC limited Diesel from Irelands in Cairns in Jan.16 All went downhill very quickly with sump oil leaks followed by a timing cover oil leak that had to be returned 3 times to rectify.1 month from the warranty expiring the brake booster pump failed.New unit fitted only to have a failure within a fortnight, was filled with silicone.
At 56000 km and 2 months out of warranty the engine seized solid. Big hearted Jeep did replace the engine as a GOODWILL gesture, took 7 weeks and no loan vehicle.I asked what warranty I get with the new engine and was to NIL and if it goes bang again it will be at my expense.New engine costs approx. $25000.00.
The engines are failing world wide, be careful and consider your options.
Purchased in January 2016.
- WK Trailhawk (2012-2020)
- Verified purchase
An almost great car let down by the trimmings and Jeep After Care
Purchased new in October 2018 to be me last and greatest vehicle purchase which turned sour after my first big road trip when I discovered the sensors were not functioning as intended which lead to weekly visits to Ireland's, the local Jeep dealer. Eventually after almost five months of analysis and limited assistance from Jeep Australia, it was diagnosed that my Jeep had been fitted with a 2014 Bull Bar as stamped in it by the bull bar manufacturer. Ireland's rectified the problem by modifying the bull bar to suit the 2018 Jeep Grand Cherokee ...with assistance from ARB. I then needed a new computer monitor as I had also several ongoing problems with the computer and camera shutting down without warning. The next serious issue was when I discovered that the seat leather was breaking down prematurely which was even more exacerbated by the fact that Jeep service personnel spent more time in my vehicle than I did. Yet, Jeep Customer Care has ruled that they will not honour the warranty as they believe it is the way in which the vehicle is entered and exited. I have looked at other ways to enter and exit the vehicle and found that the Trail Hawk is the only Grand Cherokee model that side steps cannot be fitted too. I was also sent to a motor trimmer by Ireland's for independent assessment which also detailed that the leather and design was unfit for purpose. Jeep Customer Care is still holding firm on their decision so I now have a very off road capable Jeep Grand Cherokee Trail Hawk with superior running gear and performance which is marred by seats unfit for purpose with premature wear making it highly likely that the vehicle will make it to through it first 12 months before I have to replace my seat at my expense or live with the inferior ugliness of poor product and workmanship. A problem that Jeep Customer Care refuses to discuss further with me. Thankfully, Ireland's Jeep is still providing some assistance. An almost great vehicle which is severely let down by Jeep Customer Care.
It's worked for me (but comes with a built in "gotcha") ...
Disclaimer: I bought the Jeep Grand Cherokee Trailhawk despite its abysmal record of faults/recalls.
The bottom line for me was money. I was going to remote Australia towing a heavy (2.8 tonnes) caravan and every other vehicle with similar abilities/specs was at least $30,000 more expensive (and a number of them had similar poor records for quality control). It had been 16 years since I bought my previous vehicle so I bought the Jeep 6 months before I was aiming to leave so as to get the bugs out (normal practice 16 years earlier).
There were...a couple of problems, each sorted out by the dealer. As I expect any new car to have those sorts of problems, they aren’t counted against it. (Apart from these) the car has been very reliable and an excellent tow vehicle. Considering the car plus caravan totals around 5 tonnes, it has been getting excellent mileage of around 15 litres per 100 km while towing at between 80 kph and 90 kph on major highways. With the 75 litre fitted long range tank, this gives me nearly 1,000km range with caravan. It’s easy to drive and certainly a major step above my previous (16 yo) vehicle.
Purchased in June 2018.
Questions & Answers
My grand chorokee 2015, the back sits higher than the front. As a result it is wearing out back tyres very quickly. We have gone into suspension , checked odd exit / entry. We have also put it in tyre jack mode and waited for it reset . Stll does not appear to sitting level. ( tyres leaning inwatd ) any light on this please?
Looking at may be buying a 2015 Grand Cherokee petrol what is your thoughts on towing a caravan with this
The rear shock absorbers on my 2017 Overland are leaking and need replacing. The car has travelled 59,000km on sealed roads, no towing, no off road. Seems to be a manufacturers fault in my view. I’ve never had to replace shock absorbers so early in any car I’ve owned. Is anyone else having this problem? I’ve written to FCA and waiting for a response. I’m not happy about replacing the shocks at my expense.
|Category||Large / 7 Seater SUVs||Large / 7 Seater SUVs||Large / 7 Seater SUVs||Large / 7 Seater SUVs|
|Drive Type||Rear Wheel Drive (RWD)||Four Wheel Drive (4WD)||Four Wheel Drive (4WD)||Four Wheel Drive (4WD)|
|Wheels||18" Alloy||18" Alloy||18" Alloy||20" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||9.9 L/100km||10 L/100km||7.5 L/100km||10 L/100km|
|Fuel Tank Capacity||93 L||93 L||93 L||93 L|
|Engine||6 Cylinder 3.6L||6 Cylinder 3.6L||6 Cylinder 3.0L||6 Cylinder 3.6L|
|Max Power||213kW @ 6400rpm||213kW @ 6400rpm||184kW @ 4000rpm||213kW @ 6400rpm|
|Max Torque||347Nm @ 4000rpm||347Nm @ 4000rpm||570Nm @ 2000rpm||347Nm @ 4000rpm|
|Country of Manufacture||USA||USA||USA||USA|
|Ground Clearance||508 mm||508 mm||508 mm||508 mm|
|Maximum Towing Capacity (braked)||2,812 kg||2,812 kg||2,812 kg||3,500 kg|
|Maximum Towing Capacity (unbraked)||750 kg||750 kg||750 kg||750 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Jan 2010||Jan 2010||Jan 2010||Jan 2010|
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