Mouritz

Evaporate air con has broken down twice a year, every year and is 5 years old. Then the ride admin staff cancel technician 2 hours prior to appointment as a warranty technician needs to come out. No alternative date for fixing the issue. Never buy from Mouritz I’m Willetton. Inferior products and rude staff with no manners. Show details

A very patient and informative James from sales. James done the initial design and estimating over 2 years ago for a large house extension and renovation. Over the period James kept in contact and assisted us with any queries and questions we had over the period. Our solar system was completed in December 2024. Mouritz have now just removed an old… Read more ·  1

outdated ducted air conditioner system and replaced it with a new ducted system through out. All the trades have been on time and thorough and cleaned any mess that was made. Thank you Mouritz

Thanks to everyone at MOURITZ from Brad who handled the quote to the ladies in the office and finally the Tradies. Excellent job all round. All works completed to a very high standard and on time. Would definitely recommend. Show details

James the consultant was fantastic and responded to all my queries. The installers were on time and professional and cleaned up after themselves and 7 hours after the first one arrived I had a magnificent reverse cycle ducted system operating. Highly recommended. Tim Ryan

Your getting help form aint helpful. Due to unprecedented high demand for our services during the summer period, we regret to inform you that we are currently unable to accept any NEW clients during this current demand period. Geez. You cant get help. Some of it is in red. Red flag to go elsewhere ma dude. Show details

Don't take ownership and ignore you – We would not recommend using Mouritz. We have a valid Mouritz's Fujitsu extended 2 year warranty above and beyond the 5 year warranty from Fujitsu. Our air conditioner stopped working, tripped the circuit breaker Monday, 3/2/2025 with an 11-1 error. We completed a service request form that night and received an automatic reply as it is a busy… Read more

time of year and extremely hot. We responded to the email stating we have the 2 year extended warranty with Mourtiz with the 4th year service conducted by Mouritz as per our initial application form. We called the next morning and were told they did not have the 2 year extended warranty on file. We emailed the documents just after 10:30 am. We called at the opening of business at 8:36 am the next morning. We asked if she had received the documents and we asked to have an air conditioner technician sent out. We were informed that her manager would be looking at it that day. We asked when we would hear back from herself and she stated she would call back at the end of the day. No call was received. I called the next day, now being Thursday, 6/2/2025 at 11:42am and she stated it would be going through warranty and we would hear from the scheduling people that day.

At 1:30 pm the same day 6/2/2025 the scheduling department called and informed us that Fujitsu don't have the 2 year extended warranty on file. Telling me it had to be lodged with Fujitsu. We explained that we were told by the Mouritz salesman via email to fill out the Mouritz 2 year extended warranty form (which is on their Mouritz letterhead) and email it back to him with the signed contract. We emailed the completed paperwork for the purchase of the air conditioner and the extended warranty before the installation of our air conditioner back in 2018 (emailed: 21/6/2018 at 6:45pm), and that the salesman said he would fully register the extended warranty for us, with him never having stated we had to submit any form to Fujitsu ourselves. The Mourtiz scheduling person stated she would call her Fujitsu contact and then call us back. She called back at 2:16pm stating that we should have emailed the form to Fujitsu. We explained that we never received any communication from Fujitsu and only ever dealt with Mouritz. We reiterated that we had completed all the forms we were given, including having the 2 year extended warranty service completed by Mourtiz in the 4th year which covered all parts and labour as per the original 5 year Fujitsu warranty. She was sympathetic but stated she wasn't able to help us. We asked for the contact person at Fujitsu and then called them. We were unable to resolve or speak to a higher manager by the end of the day. So, we created a case number and informed Fujitsu of our predicament which we required their assistance to resolve.

On the 7/2/2025 we called Mourtiz and asked for the General Manager of Mouritz email so we could email with our predicament and ask for assistance to resolve our current non-operational air conditioner since the 3/2/2025. We were given an email which was not the General Managers and the best they would give us, so we sent our letter and supporting documentation to this address for attention of the General Manager Mouritz.

By 3:34 pm 7/2/25 a Fujitsu representative had called us. Fujitsu looked into the matter and our 2 year extended warranty was not with them. As a gesture of goodwill Fujitsu organised a call out by their technician to attend on the 20/2/25. There were no slots earlier due to the hot weather and high volume of work this produced. Fujitsu would not cover the parts and labour for a fix but would wave the callout fee. We kindly accepted the offer as it was explained to us that Mouritz arranges for Fujitsu to attend anyway. Fujitsu was going to further investigate in case they missed something.

We did not hear from Mourtiz at all by the close of business Friday, 7/2/2025.

On Monday 10/2/25 we emailed a supplementary email to Mouritz to pass to the appropriate people within Mouritz, which stated Fujitsu's position and offer to have their technician attend and waive the call out fee. By 9:04 am another person from Mouritz called us. She did not state her title or full name. She said she believed we had an issue with our warranty to which we replied, yes, we do. She stated she saw we had accepted the goodwill offer from Fujitsu for a call out and diagnosis of the issue and to go ahead with that on the 20th. I stated to her, so she had read or supplementary letter from today, to which she replied yes. She said to send Mouritz the report after the Fujitsu visit to get it all fixed. We asked her to confirm all she had said in an email to us, to which she replied, “sure that's not a problem”. No email has ever been received from this individual of Mouritz to confirm their position and giving us the avenue to ask further questions and gain clarity, as by the 20th we were going to not have had a working refrigerative air conditioner, in hot and humid weather for over two weeks. At 5:18pm just after close of business on the 10/2/25 we sent an email again to the only email address with had for a Mourtiz person (as we do not have one for the person who called) asking that person to ask the other to email us with what was discussed over the phone in writing as she agreed to. We never received any further email correspondence from either of them, which still stands as of today 23/2/2025. We are being ignored by Mouritz and there is no commitment to us as customers of the company, who have a valid Mouritz's Fujitsu 2 year extended warranty.

By Wednesday, 12/2/2025 we heard back from Fujitsu. We explained how the Mouritz staff contacts we had to resolve the issue were ignoring us and so the Fujitsu contact was going to contact Mouritz for us and see what he could do. On the 18/2/2025 we contacted the Fujitsu representative via email and on the 19th had received their reply that our 2 year extended warranty was never with Fujitsu and instead is with Mouritz. This is something we have stated all the time and has been confirmed by Fujitsu.

The Fujitsu technician attended and walked in with the part required to fix our air conditioner with a 11-1 error under his arm. He stated he would fix it for us that day. We were hesitant and explained it is under a Mouritz Fujitsu 2 year warranty and not a Fujitsu warranty. He said he had the part and it is an easy fix and that it shouldn't be delayed in the hot weather and with it so hard to get appointments, which we totally agree with. He then went and diagnosed and found two other cards needed replacing, so 3 all together. The job was completed very quickly and payment for work done is required by Fujitsu there and then. We had to pay. As already organised the call out fee was waived by Fujitsu.

At 11:53 am 20/2/25 we emailed the Mouritz contact we had and asked her to pass the email to the more senior person who had called us from Mouritz. The Fujitsu repair worksheet and our payment receipt were attached. The message stated for her to email us to arrange reimbursement to ourselves for the repair of our air conditioner under our Mouritz's Fujitsu 2 year extended warranty.

Again, we have not had anyone from Mouritz contact us so we can be reimbursed. Please contact us so we can be reimbursed asap.

Terrible Service Experience – Our ducted air conditioning was installed by Mouritz. However, we have been experiencing persistent issues with the air conditioner’s functionality, at times, we are unable to turn on the air conditioner. Despite contacting their technician, who suggested a troubleshooting procedure involving turning off the main switch, waiting for 5 minutes, and… Read more

trying again. While this sometimes works, it does not resolve the issue consistently.

Recently, we reached out directly to Fujitsu, and they sent a technician to diagnose the problem. The technician identified a potential installation fault: the drain does not have a trap. This oversight should have been avoided during the installation process, as it would have ensured compliance with the installation manual.

Upon contacting Mouritz, they clarified that they only replaced the unit and utilised the existing ductwork, thereby absolving themselves of responsibility for this issue.

However, it is evident that Mouritz performed some work on the drain. The previous outdoor unit was located outside the bedroom, while the new outdoor unit has been relocated to the area outside the kitchen. Consequently, the new drain has also been repositioned to align with the new outdoor unit.

Secondly, when Mouritz informed us that they could use the existing ductwork and only replace the indoor and outdoor units, we placed our trust in their expertise. During the installation, the technician should have followed the installation manual and conducted thorough checks to ensure the system’s proper functioning and compliance with the required standards.

However, Mouritz now demands payment for an inspection and repair of the issue. We harbour doubts about this request, as they failed to guarantee the system’s functionality and adherence to the necessary standards during the initial installation. How can we rely on their expertise to address the problem effectively? We would prefer to seek services from a reputable service provider who can guarantee the system’s proper functioning and compliance with industry standards.

Mouritz’s response has led us to believe that they prioritise unit replacement over system optimisation and long-term reliability. This lack of concern for the system’s performance is unacceptable and constitutes poor service.

Furthermore, we inquired Fujitsu if their authorized service providers who install their products have the necessary certifications or quality control measures. If certified, how could they have overlooked this critical issue?

We had very positive experience dealing with James Crabtree ( salesman). He was very helpful and definitely not pushy so that's all we have to say . Thanks James Show details

Great service of 3 different air conditioning units (installed by a different company) of varying ages. The units are all working really well now thanks to Daniels comprehensive service and trouble shooting of issues that had arisen. Great value for money. Thank you. Show reply

From start to finish I have nothing but praise for this company. I was kept informed about installation and clean up. The installer was a real gem, he arrived time and worked really hard to install 2 air cons to my property. He barely took a break but I managed to get him to stop for several cold drinks. This man is an asset to your company. Jason… Read more

was a great salesman and laid out all our options. Even the ladies in the office were great. I had several interactions with them and they fixed all my queries in a timely manner. The final product is a beautifully cool home and granny flat. Thank you

Fantastic company to deal with. It started with the sales person Jason Curtis who saved us from being ripped off by an unethical company. Jason organised the job urgently at a fraction of the cost the original company wanted . From there everything went like clockwork and everyone we dealt with from the office staff to the installers were superb.… Read more

A first class job at a reasonable price from a trustworthy reliable company. I would highly recommend them.

have been thinking about a reverse cycle Air Conditioner for a while,spoke to Jason and he was great to talk to,he answered all of our queries promptly,and made sure we where fully informed,and organized everything from the start to finish,when we had a query after installation he was right around to make sure we where happy,everybody we dealt… Read more ·  1

with at Mouritz have been really good,sorry cant remember names,the unit Jason recommended is great,no worries at all,keeps us nice and cool,and no humidity, yes ,would have no problem recommending Mouritz and its people,thanks guys, john

The Great Technician – I had the pleasure of working with Jason Curtis, a technician from Mouritz. He is incredibly knowledgeable, patient, and truly caring. Jason's expertise and professionalism made the entire experience smooth and enjoyable. He communicated promptly and efficiently, always ensuring there was no delay in addressing any concerns. It was a real pleasure working with him. Thank you so much, Jason, for your exceptional service!"

stay away from bonaire their product is rubbish – They sold me a bonaire evaporative cooler that ran for a whole 3 weeks thin [Content Removed] itself but would not send anyone out to look at it an bonaire just gave me a endless runaround

Not happy – I requested my aircon unit to be serviced. Mouritz has been servicing it since 2021. Today they declined to service it. They are aware that it is a two storey unit but insisted I put up safety points for them. They have been here on several occasions and that was never a problem and it was never mentioned before. Not happy at all.

Excellence in every way – Very impressed and happy with Mouritz from start to finish. We had quote from Brad, he was a very friendly man and made this process comfortable and easy. Could not ask for anything more. Product is far better then we expected. We as a family are very happy we chose Mouritz. Show details

Fantastic ducted aircon install in a heritage home – Have just had a brilliant experience with Mouritz. Professional and seamless design and installation of ducted air conditioning in our home. Could not have been happier with the whole process. James designed a system that works perfectly in our home, which had to take into account our 1902 heritage build (very high and difficult cut ceilings). I… Read more

was relieved to be in such good hands, with our beautiful old home. The installation team were terrific, and quick. Thank you so much, all of you! Highly recommend the Mouritz experience.

Very good service – Job well done from beginning to end everything went seamlessly. The team was polite, friendly and punctual and went over and above. The guys worked surprisingly very quietly, they vacuumed throughout when finished. Would highly recommend this company. Show details

Happy Customer – I highly recommend Mouritz Air, the process was seamless from start to finish. James was very friendly yet professional, he gave honest advice on design and layout best suit our home. We took our time deciding which options we wanted and there was no pressure applied from the sales team. Once we accepted the quote the process was smooth, booking… Read more

in delivery of materials and installation date. The installers were very efficient and professional and did a great job!!

Beware of signing contract Mourtz Air – Ensure you thoroughly review the fine print and contract details to avoid hidden clauses that could alter the project's scope or cost. Be cautious of the compelling sales pitches from Sales Managers at Mourtz Air, as they may not deliver what was promised. Verify all functionalities and services against the contract before signing. Confirm that… Read more

qualified technicians, not subcontractors, will complete the job to prevent miscommunications and delays, which can lead to additional costs. Subcontractors did not adhere to the initial plans and fail to inform the builder or homeowner of changes. Post-signing, Sales Managers often become unresponsive, leading to unresolved issues. My negative experience with Mourtz Air involved a lack of adherence to plans and poor communication, resulting in wasted money and unresolved issues. I cannot recommend their services.

Great Job James – James from Mouritz managed a very successful air con refit over the Christmas New Year break at our tenanted office. The job required very careful handling of tenants and specific timing . He went out of his way to accommodate the needs of occupants and quite a big job was completed perfectly. We could not recommend highly enough. The aircon is working perfectly. Show details

MOULD – Had a brand new reverse cycle ducting installed, due to the very unprofessional service my aircon the system had now got Loyld build up throughout the whole system started at the coil from the return duct all through the ducting system as well and even through to all the drainage pipes. Had a smell in the system a couple of moths after install ran… Read more

had a tech come out and check said noting was wrong the smell kept up, knew something was not right family all where getting sick misses and little girl 10months old ended up in hospital and the results that come back the doctor said is related to mould our house is spotless, she said not it’s a airborne bacteria then it clicked, the aircon system, now Matthew is saying not there problem it’s a unfortunate situation but we will look after you with a good price to replace all the ducting at your my cost??? After there unprofessional incompetent installers screwed up. Now having to go through the consumer protection route. It’s for the safety and health of my family it’s worth it.

Liam

Job well done – From beginning to end everything went seamlessly. James Crabtree was polite,friendly,punctual and went over and above. The guys worked surprisingly very quietly and vaccuumed throughout when finished. Would highly recommend this company. Jackie Show details

seemless process – Great experience working with mouritz and James our design consultant made aure the project and operatiom were smooth. not a standard residential property so time and effort into the system design was paramount. james and mouritz from start to finish have surpassed all expectations very happy customer. Show details

Brilliant Service, Advice and Professionalism – Jeff at Mouritz Gas and Air was a pleasure to work with to provide our cricket club with an air conditioning system to suit the needs of our club. From the professionalism of the installers, to the knowledge of the sales team and the briliant customer service along the entire journey has made the process of selecting and installing this system a breeze! Thank you Mouritz Gas and Air. Show details

Aircon Install – From the first conversation to Mauritz I felt confident. Incredibly friendly and just did everything they said they would. No hesitation in recommending them to anyone. Looking forward to some cool summers. Most important, they provided us with the exact product we wanted Show details

Great job all round – Kurt at Willetton was very helpful and informative when enquiring about a new refrigerated air conditioner and giving a quote. This involved removing the old existing evaporative unit before installing the new 12.5kw ducted unit. Their price was very competitive with a quality product and prompt service. All the staff were pleasant knowledgeable… Read more

and courteous to deal with. The contractors (JFK Electrical, Solar & Air) that were employed to do the installation were terrific and obliging doing a great job. At the end of the day another one of their teams had finished work early and came around to help tidy up (don’t often see that)). Full marks all around.

Well satisfied – Smooth dealings all round from first point of contact to installation. No hesitation in recommending this company. Show details