Jellis Craig

Working with Karen Chung was an excellent experience. From the start, it was clear she is more than just an agent. She is a professional who genuinely cares about the people she’s working with, bringing a refreshing and human touch to an industry that can often feel transactional. Karen is an attentive listener who makes you feel like a priority,… Read more

regardless of how busy the market is. Her warmth and sincerity make a significant difference in the overall experience.

Her gentle approach was exactly what I needed. She handles the complexities of property decisions with a calm, steady hand that takes the stress out of the situation, never pushing for a quick answer. Instead, she provides the necessary insight and space to move at a comfortable pace. Beyond being easy to work with, Karen is a consummate professional whose communication is clear and detail-oriented. If you are looking for someone who combines genuine kindness with a sharp professional strategy, I highly recommend Karen.

Had a bad experience with Jellis craig. they managed my property in wyndham vale from nov of 2025 up until 2nd weeof feb 2026, they were not able to get the property leased. very poor outcome from people inquiring about the property sometime no inquiries in a week plus i was issued a non compliant from the estate about the weeds growing in front… Read more

of the property. lost over 2 month of rent then decided to change a property management which for only less than a week of taking over, the property is now on leased by by longview.

Be it as a landlord or a tenant they make you feel like they are superior and they are doing you a favour. Never returned phone calls emails were left in actioned for days.. Almost 12 months to get concrete bleed fixed in the carpark and the damage to the car and not even an apology or compensation. Everything is always everyone else's issue eg… Read more

the landlord or tenants issue or fault.

Happy to take their commission or their management fees but never take responsibility. Save your money if your a landlord or be prepared for a rollercoaster if youre a tenant.

We sold our house in Williamstown this weekend with Jacob Davies from Jellis Craig at the Inner West Williamstown site, and the experience was nothing short of outstanding. Jacob is extremely good at what he does — professional, hardworking, and always committed to getting the best result. His communication was clear and consistent, and he guided… Read more

us through the entire process with confidence. When it came to showtime, Jacob and his team really delivered — they showed up, and they killed it.

Highly recommend Jacob and the Jellis Craig team if you're looking to sell in the west!

Great experience so far, with Jellis Craig property Managment – I feel very happy with Samantha Grima, from the Jellis Craig property management department. My property manager, Samantha has been pleasant to deal with, a good communicator, honest, helpful, friendly, kind, empathetic, strong work ethic, caring about people, & organised. I have been with Jellis Craig for about 1 and a half weeks.

Responsive & Responsible Agent – Most agents are bloody average, a dime for a dozen; all talks but lacks credibility. Once they have signed you up, they become evasive or far too busy to even reply your call. Even the best of the lot like Jellis Craig, you know who I meant. Rebekah, you are a rare breed who could outshine all your bosses combined. Bravo, keep up your tenacity. Show reply

I always felt this business was reputable and genuine, however, I was very wrong when Dejan Hovancek from Jellis Craig, Kensington visited my home for a presentation. He applied pressure on me to sell with them. Intuitively I detected he is not genuine but certainly selfish, ie. looking after himself only and he would not provide a price range of… Read more

my home which is a norm as other agents had no problem providing this. The initial rapport was terrible, imagine if I take him on to sell my home; I am certainly the experience will be hell!

Unit in Toorak, Melbourne is advertised as two bathrooms. The 2nd bathroom consists of a toilet and no basin. It has no window and is opposite kitchen. That is not a bathroom at any stretch.

([Name Removed]) Too bad can't give 0 stars. The amount of absolute sheer bald faced lying by Jacqui Douglas and team is appalling. Do not ever rent from these clowns, and do not allow your property to be managed by them. They could not care less about you. They attempted to claim my bond at a previous property claiming that "I witheld the keys… Read more

past the lease expiry" JC actually negotiated for me to 'take-over' another breaking lease at the expiry of my current tenancy, and agreed the current owner had allowed a grace period of a week for the other tenant to vacate. Jellis agreed to withdraw the VCAT on the morning of the hearing, and paid my bond back in full, over a month after I lodged the claim with RTBA. FF to the new property, they have advised rent will increase, and if I dont like it I can get a report from Consumer Affairs. CA came and inspected and wrote a report agreeing that the current rent was high, and that any increase was excessive. Jackie Douglas advised that after 'negotiation with CA' they had increased the rent anyway. CA confirmed that no such agreement was made. Back to VCAT again where Jackie Douglas claimed to have no previous knowledge of the property. They have no morals and the 'team' at Jellis Craig are a bunch of unethical, deceitful donkeys who are there to exploit tenants and landlords alike.

-5 star if I can. Under quoting to lure buyers. They will call, message and say the property will be gone by this and that hours. Don't trust this rubbish agent and pay premiun

Inspected a sold property My recent experience with Jellis Craig Melbourne North East was nothing short of infuriating. I attended an open inspection on Saturday, 21/06/2025, along with several other prospective buyers. I tried to contact the agent to request a contract so I could submit an offer—only to find out the property was already marked… Read more

as SOLD online today (25/06/2025), with a backdated sold date of 10/06/2025.

Let me be clear: this is completely unacceptable. Why was an inspection being held for a property that had allegedly sold 11 days earlier? Even worse, as of Tuesday evening, the listing was still showing as available with an upcoming inspection scheduled for Saturday, 28/06.

This isn’t just a minor oversight—it’s outright deceptive. Buyers expect a basic level of honesty and professionalism. Instead, I was misled, wasted my time, and now seriously question the integrity of this agency.

If the property was under offer or sold, it should have been updated immediately. Hosting inspections for sold properties is underhanded an two faced. It makes me wonder how many other listings are similarly inaccurate and how much time buyers are wasting chasing properties that are already gone.

This experience has left me with zero confidence in Jellis Craig’s (Eltham) ability to manage listings transparently or ethically. I will not be trusting or dealing with this agency again—and I would strongly caution other serious buyers to be vigilant when dealing with them.

Jellis Craig Eltham - somewhat arrogant -crashed any excitement hope or optimism of upcoming change - sale of our home which is impelled by personal financial distress. First meeting today - John did not bother to get to know us, our situation or motivations. Started to give us helpful hints before viewing the property as a whole. Seems to me it… Read more

is really important to get to know your client, their motivations, their situation, view the property as a whole, appreciate what is positive, make them feel comfortable and then suggest strategies for improvement. We don’t want fairy tales but this was too « expert » to be helpful or humane. Didn’t bother to get to know his client at all. Maybe other areas of Melbourne this company are fine but not this time.

1st thing to mention is that months after giving management of the rental we were leasing to the house owner, they tried to keep our bond, even though they had nothing to do with the property at that time. Jacquie Douglass is responcible for this, and for not processing a payment made to rent by a charity organization, supporting us through… Read more

finacial hardship. They just tried to keep the money, keep the bond, and not tell the owner. In fact Jacquie Douglass lied to the owner to enable a VCAT case. She also tried to record me during a meeting, without consent. I have made many complaints to consumer affairs, and happy to provide any evidence of my claims. These people are corrupt, and do not care if they make you homeless. They are lucky that justice can only be legally implimented through government.

Misleading and deceptive conduct – Bunch of liars at Jellis Craig Mentone (Tanja Neven-Jones and Byron Kerr) obtained financial advantage by deception when selling my property (auction 18/12/2024). Firstly, at initial meeting Tanja said that my property worth more than it actually was, and then convinced me to sign the exclusive authority and insisted on paying marketing… Read more

fees/styling fees to achieve the targeted price. After the property was listed and the first inspection I was told there no buyers for the price range advertised and I have to agree to reduce the price range by $100k to help attract buyers, which I agreed to noting they have to still deliver my targeted price. Finally at the auction they couldn't get to the reserve price I set and started pushing me to sell at much lower price, which I refused to do. I suggested to take this sale to after Xmas/NY when buyers will get back. They didn't want to do that and offered me a $15k reduction in their commission if I sell the property at lower price. But when I signed the CoS I was told the reduction is only $1500.

Absolutely disgusting and appalling service at Jellis Craig Mt Waverly – Absolutely appalling. The worst real estate agent there is Jellis Craig Mt Waverley. Extremely unprofessional. All they care about is money and don’t care if you live in a house that’s not to Australian standards. They lie and never give you any answers. They have been nothing but stressful and a massive headache. And I still get no where with them to this day. Do not go with this real estate agent at all. They don’t even deserve 1 star!

Don't EVER SELL OR BUY PROPERTY THROUGH JELLIS CRAIG – Avoid Jellis Craig Melbourne Eastern Suburb Agents If you are wealthy and don’t mind wasting your hard-earned money, then by all means sell your property through Jellis Craig Melbourne Real Estate Agents. However, if you value professionalism, transparency, and respect, I strongly advise against engaging with them. For property buyers, if you’re… Read more

someone who prefers not to ask questions or have any concerns addressed, this agency might suit you. But beware: if you dare to ask even basic questions, you risk being humiliated.

I have never encountered such unprofessional behavior from real estate agents as I did with Jellis Craig in Melbourne’s eastern suburbs. Their attitude and approach were astonishingly disappointing.

For your peace of mind and to avoid frustration, steer clear of these agents. Trust me, it’s in your best interest.

Leasing by Jellis Craig – I wouldnt consider the mangement of my properties to Jellis Craig as they are not proactive regarding Property Inspections (left with alot of damages after tentant had left), double payment of bills, some bills paid very early, statements not emailed, dodgy tradesmen (pesistence saved me $4000), high turnover of property managers, etc. They even… Read more

lost at the Vcat tribunal - Im guessing lack of experience or could not be bothered with my case at the time.

Life endangering – Jellis Craig Bentliegh, Victoria. They conducted NO maintenance, or safety compliance checks when taking over this rental. $2059 per month in Caulfield. The house was found privately and Jellis Craig took over when our previous manager passed. The house was freshly painted and looked ok, but after 3 years and no maintenance, issues began to… Read more

appear. Jellis Craig took over, and of course, began ensuring the landlord had his rent, but neglected the house, did no checks, and could not get maintenance approved, but still took all the rent, attended inspections, and observed the issues, but took no action. We've had a gas leak and black mold growing for some time now, but they won't speak to us. I now get headaches and nausea and have been diagnosed with fibromyalgia. Links between black mold and the illness are currently being investigated and it seems mold can cause similar symptoms. We pay over $2000 a month, but that wasn't enough! It has also cost me my health.

The staff were unethical and financially aggressive. They manipulate and exploit tenants, and lack any empathy. At one point, a support agency approved a month's rent when we were struggling, and Jellis Craig staff WITHELD the funds and told the landlord that he should take us to VCAT for the funds. These people are criminals who move around the law for personal gain.

In the end, Jellis Craig gave the property management back to the landlord but tried to hold the bond. I had to apply to VCAT to make the Jellis Craig team leader return the bond. You CANNOT TRUST these people.

In these times when Aussies are struggling, there is a shortage of housing, and services are already overwhelmed, these people will exploit the vulnerable without a care if they end up homeless, and they'll be laughing all the way to their plush offices to celebrate your demise.

Terrible – Jellis Crag Hawthorn office is the worst real eastate agent in Melbourne. They have the poorst and unprofetional property management. They are not doing any thing for property owner. They only collect money from management fee and collusion with various tradesman to defraud money from property onwers.

"uninhabitable" is how consumer affairs described our property rented through Jellis Craig – "uninhabitable" is how consumer affairs described our property rented through Jellis Craig. -no heating or cooling for weeks -no working oven for weeks -rats in the ceiling -no working smoke detectors -maggots falling through the ceiling fans from the dead rat corpses -owner was found outside our bedroom window early in the morning "gardening",… Read more

while my wife was inside changing -access doors broken for 14 months -toilet door wouldn't close -refused to return bond for several weeks -was screamed at by the agent after we complained about the above issue.

Need I say anymore ?

An absolute disgrace, avoid at all costs.

Would give them a zero if it was an option - avoid at all costs – I've rented two apartments through Jellis Craig now - one in Fitzroy which was lovely (and expensive) but the tenant above was a Launch Housing patient who made my life a living nightmare. Multiple times the police arrived and said that if possible I should stay somewhere else as the patient was known to them as dangerous. Jellis Craig Fitzroy… Read more

pretended to not know about any of it - but over time it came out that the liquid damage which started bubbling in the walls, the peeling windowsills and numerous other things which triggered my asthma were all from flooding upstairs and it was seeping into my walls. I even had a tradesperson say "I shouldn't tell you this, but the apartment is absolutely full of water damage" because I told them Priscilla was denying it. It was only when I got a direct death threat from the deranged biddy above me that the police said to come and file a report, and they escorted me out for safety purposes. I met the agent Priscilla and the poor owner who had been told NOTHING and freaked out when a baby doll's decapitated head was hung down right as she arrived, and all the disgusting things I had notified JC Fitzroy of yet had not been addressed. I paid 4-5 months rent and spent maybe 30 nights there in total. And they had the audacity to call me back after the final clean, because a few hairs were left in the shower and were about to take $300 off my bond. I arrived and the courtyard was full of shards of glass - the person above had kicked out a window which would have been absolutely deadly if I'd been sitting there at the time. JC had even said "did you know there is broken glass all over the courtyard?? to which I said - look up. And [Name Removed] said oh yeah, looks like a smashed window). A VCAT hearing has been stamped by the Judge however I feel terrible as it is against the owners, not Jellis Craig - who hid every single defect and police complaint from an elderly couple who owned it. My latest rental was through McGrath (who are wonderful) but has been taken over by JC as the owner is attempting to sell it through Jellis Craig. It has been on the market since July last year and every single week I am told (not asked) when they are doing viewings, and telling the 4 potential buyers in that time it's not selling because it's being tenanted. Yet their ad says GREAT RENTAL RETURNS. When they took the photos for their ad I watched through my home camera (yes, I already had a bad feeling and felt the need to watch what they were doing). The agent flung my personal items around, almost breaking a pendant light, opened my bedside drawers, rearranged furniture and breached every possible section of the tenants act. In summary they are the worst RE agents and to make things more comical - they boast how good they are. The sales agent rolls up in a crinkled suit every Saturday blocking my security camera and looking as if he just came from Revolver. I've been given an eviction notice for when the lease ends on the grounds it's not selling due to the apartment being tenanted. But good luck with that, as a huge multi-faceted development starts in the carpark I'm overlooking and will have underground drilling 7m from my balcony. Feel very sorry for the owner and confused as to why she chose them to sell in the first place.

Unsolicited SMS spam – I've never engaged this company and don't even live in Victoria, yet I am receiving spam text messages from them about properties I've allegedly inspected there - UNPROFESSIONAL. The matter has been reported to the relevant authorities.

Find a different agent – Jellis Craig Mentone is not recommended. They: - were poor at communication - it is hard to say whether the open inspections were for selling our house or for getting their next listing from one of the buyers coming through our property - lacked attention to detail in brochures and written communication. The blurb on the internet was outsourced to… Read more

someone who must write fantasy novels, because it did not describe our house, so we had to write it ourselves.

After some initial offers came in, Byron put the heavy word on us to push us into accepting an offer $160,000 lower than our asking price of $2.1m. We then took over the negotiation strategy and told the agents what to say and do, and eventually we achieved our asking price of $2.1m. Byron did not call and congratulate us, in fact we never heard from him again, but he was happy to take his commission on the extra $160,000.

They were not good at negotiations and their sale strategy of an auction was not good at all. No bids were received at the auction, but they tried to tell us auctions are good because it brings everything to a head. I think what they really meant was that it suits them and it freaks out vendors when they get low bids or no bids and they panic and sell for a lower price so the agents get their commission and move to the next house. [Name Removed] and [Name Removed] were quite good, but I think they have insufficient training in sales, negotiations and the office has such an addiction for auctions that I could not appoint them again.

Worst service ever – I engaged Jellis Craig to lease my property because of a great property manager, and unfortunately the week after she left the company. From there it went from bad to worse, they dilly dallied and we lost 2 prospective tenants, they left the back door unlocked repeatedly so I had to go after each inspection to lock the house up. They jimmyed open… Read more

the pump lock and disabled the storm water system, they pressured me to drop the rent below what they originally quoted, and the property manager had the worst attitude and service levels ever, and the manager didn’t care either. Biggest mistake to trust my house with them. One word for Jellis Craig, RUN!

Very Unprofessional – Do yourself a favour and use another Agency!!! extremely unprofessional idiots starting from the bottom all the way to the top. When my lease was due for renewal the agent kept putting me off, not answering calls or emails, telling me they had not heard from the tenant all of which were lies. The tenant had no intention of renewing and in my… Read more

opinion the agent knew it. There are so many good agents out there but this company gives them all a bad name!

Fitzroy office -horrendous property managers – Do not use this agency to manage your property. They will rip you off, not answer you, mismanage your repairs, and make your tenants hate you. Awful

Incompetent – We are a renter to a new property. First day picking up the keys, only gave 1 set off keys despite there's 3 of us who's living in the property. Took ages to find the remaining keys. Next issue on the same day - I asked if there's a remote and to guide me where the garage is on the said building - completed they aren't aware and told me it's a fob… Read more

- and went to the building, circling around and realising there's no fob to tap but it actually requires a remote.i asked that there should be 2 set of garage remote. she advise she will take care of it and order it. Now here's the fun part! after dealing w them - made us move a week early. Then here we are more than a month, waiting for a spare remote for this apartment as it's a 2 car port - unsure if they think 1 remote is enough for me and my housemate who has different work schedule and the hassle it took us for month. They are not prepared - just providing apology and excuses constantly. Not realising the body corporate for this building is from Melbourne. BUT it's dragging even more for a remote to be handed over to us.... they had 3 weeks to sort everything up before we moved in..and now more than a month waiting for the seperate garage remote. I am unsure if they know what they are doing . I never experienced such bad service as a tenant - any issues w keys or remote, it always get resolved on the same week ... this, has taken more than a Month! over promising... too much apology... nothings done until now.