Reviewer Photos & Videos
- Verified customer
I consumed Contaminated food and Jenny Craig did not Care!
My entire Journey with Jenny Craig was horrible! Every two weeks all they cared about was taking my money and making sure I put in my food order. Then, to make matters even worse on Monday, November 18, 2019, at 3:00 P.M while I was having my lunch (Chicken Marsala) after taking my second or third bite I bit into something hard! I thought I broke off my back molar! I immediately spit out what I had in my mouth! To my surprise, it was a Rock. I was in shock! after my discovery, I immediately contacted Jenny Craig and made sure I kept the food, p...ackaging, and rock. They put me through a lengthy process of a claim demanding the evidence! I sent in everything they asked for (I made sure I took pictures of everything I sent in) As well as send in the rock inside a ziplock bag so it would not tear through the measly envelope they sent me to send in my claim papers and evidence! The process was so irritating that I decided to do some research to see if anyone else has had a similar experience! I was astonished to discover others have experienced contaminated food and have gone through a difficult claim process some not even receiving a response! In the end, they sent me a letter saying that 1. they received my claim papers but conveniently not the evidence saying and I quote... " it appears to have broken through the packaging that you had mailed it in; therefore, the object could not be identified as to the source or origin." and 2. because I did not sustain any injury they would not refund me for the full amount of the program I had requested in my claim! All they wanted to give me was the cost of that meal! My point is that I don't know how many meals I unknowingly consumed that were contaminated and that could have future consequences to my health and the health of other Jenny Craig members. The lack of empathy or concern is why I would never recommend Jenny Craig to anyone ever!
Great for weight loss
Doing the Jenny program was hard to stick to and took me 2 years but I lost approx 20 kgs. Unfortunately trying to maintain the weight loss and soon falling back into past bad habits saw me put back the 20 and then some. The team at Ringwood were very supportive but the cost of doing the program and the effort of constantly watching my waistline became too hard and costly also I got sick of the same food I just couldn't palate any longer. Not enough variety and frequently enough. Got sick of pastas and rice dishes and too much pre packaged food.... Great for weight loss however I had to still work hard in the gym. Staff were wonderful, supportive and kind but I felt harassed when I could no longer continue the program due to not being able to afford $180 a week on the program plus then I also had to by groceries + milk, yoghurt,veg and fruit not supplied by Jenny Craig. So I was spending $280 a week for just one person on food and groceries and household items. Ok for first timers who want to lose maybe 10kgs but not a long term solution to managing weight loss unfortunately.
All was going ok until I found dirty plastic chunk in my chip packet. Food was contaminated so I called the office I was going to and the said they would contact their quality department etc. I sent them photos and dropped in the contaminated product and all the offered was a free week of food! I dont want to eat potentially contaminated food!
No one checked if I was ok, no one asked how I would like to be compensated and no one from their quality department followed up with me.
As for the program, I was hungry all the time and the food doesnt taste very fresh
- Verified customer
Overpriced $195 +/ week + dairy + fruit + veges, disgusting un-nutritional food
I spent $175 (had 10% off) for meals like Macaroni and cheese $11.90. Roast chicken (size of a tenderloin) and veges $11.90. The foods are filled with sugar and very little meat. I was so annoyed when I went to eat my "Malty Grain" breakfast cereal (like Cherrios) 176 calories and had 10.4g sugar. The healthy part was the 75% veges that I bought that went with these so called meals. In my consultation, I felt rushed. I asked what do I do if I have to go out for an event? She said eat before you go. REALLY!!! The next day, I signed up to Weight Watchers.
Ridicules prices for pies in the diet
I found with Jenny Craig there was way too much sugar in their meals. The girl seemed very rushed, quickly grabbing the food out of the freezer, and to put it in the box. Doesnt include all the meal yu have to add fruits dairy products vegtables and is more pies in there $169.Way too much money, compared to other companies. Lite and easy the best food and includes everything you dont have to spend extra!!
Dont find excuses not to do it
I have been on Jenny Craig for 3 days now, I am already 1.5kgs down, I am not hungry, or, thinking about when I can eat next. It is achievable and manageable.
I started Jenny Craig as after having my baby and having developed a thyroid problem, I was stacking the weight on. I was not really concerned about how I looked with my size/weight (although I was 92.2kgs and overweight), but, I was concerned what my unhealthy weight and unhealthy eating habits were doing to my body and I knew I needed help to change my unhealthy relationship with food....Over eating, over indulging and binge eating junk food was not the lifestyle I wanted for me and my new little family. I tried other companies offering similar services as Jenny Craig, but, I was not satisfied and hungry all the time. I decided to give Jenny Craig a go and I am honestly annoyed I didnt do it sooner. I am not hungry throughout the day, I am satisfied and my cravings are non-existant. The food is tastey and convenient. Yes, there is some room for improvement with some of the menu items, as there is with many of these convenience style companies, but, it is still suprisingly satisfying which is what you need from a weight loss program. Every menu item is not going to be to everyones liking. A lot of people have said the food plans are expensive in addition to you having to buy your own fresh fruit/veg/salads. And yes, I also think it is expensive and not everyone can afford to do these types of programs which is a shame, but, I needed help to lose weight and this was the better program for me cost and product wise. I compared the cost of Jenny Craig to when I was on YouFoodz and found a the YouFoodz plans were more expensive in the long run. Plus With Jenny Craig I am actually getting to eat fresh fruits, salads and veg in addition to the food on the program, which I did not get with other programs. A positive about being able to buy your own veg/salads/fruits is that YOU get to pick the fruit/salads/veg YOU like (keeping within the program guidelines) and I like that the meals are not being bulked up with a tonne of carrots, peas, or sweet potato every single meal, which can become tiring very quickly. It allows you to change the meals up each day/week to suit your tastes. Plus their Facebook page and emails offer you inspiration on different ways to serve the meals with different spices, condiments or herbs (keeping in line with the guidelines).
- Verified customer
It really works!!
I really love Jenny Craig. I had about 10 kilos to lose and have already lost almost 6 Kilos in 5 weeks!! As with any diet it takes a little bit of adjustment, however, knowing precisely when and what to eat really makes it easy. I like the food overall and a lot of the breakfasts and snacks I would buy if I wasn't dieting.
Shout out to the lovely Ladies at Robina Easy T Centre, especially my fabulous consultant Lorna, who is always really encouraging and very patient as I swap out any foods I'm not fond of.
This programme really does work if you are serious about losing weight. I highly recommend.
jenny Craig works for me!!
I have always struggled with my weight but since joining Jenny Craig I am getting great results... almost 10 kilos lost.....
The food is filling and I love the convenience of it all…… going to the supermarket is easier just go straight to veggies, salad and I am out!!!! So I am cruising along with good results and I couldn’t do this on my own so thank you to Jenny Craig......
Happy Customer- Good Results
Very excited for my transformation. The program changed my life for better. I have lost almost 20 kg and very happy with the results. The service was great and I’m happy to go back every time when I need to look different.
Really please with my weight loss outcome with Jenny Craig. Living to good a life has led me to develop a bit of a gut and I was advised by my gym junky wife to get it sorted, nice right. Anyhow, it’s actually been a pleasant surprise. At first I was starving and as with any diet it’s a bit of a shock to the system but now I’ve gotten used to it, it’s aright and for me it’s really worked. Nearly 10 Kilo’s down, a few more to go but I feel like I’m going to get there. My consultant is very encouraging and I think as you have to turn up, weigh...in and your held accountable each week which helps keep you on track. I have included a picture of my favourite snacks. When I finish my programme I swear, just once I’m going to buy a box load and scoff the lot.
Horrible pricing and no snacks
No because most foods had to be cooked and snacks weren’t included it’s quite ridiculous how you can charge such an outrageous amount your food is great but prices are You have stated that the more people that complain about the price and the non included fruit and veg should make your company re think about your pricing or at least add snacks for your high prices how can light and easy cover all this but your company can’t and 22-23 dollars is ridiculous youfoods and other companies sell for 9-12 you really have to make some change you may just end up running out your business
The only plan for me!
I have to say I love Jenny Craig - it’s the only plan I know that if I stick to it it WILL work. I love all the food so I’m not concerned with meal swapping - I take it as it comes. I prefer to buy my own fruit and veg - have done another food delivery plan that included fruit and veg, and the only veg was frozen - incorporated in the meal, or a rock hard unripe tomato. The fruit was always a dry orange!
Shocking customer service - at Modbury SA
So rude.... Just rang jenny Craig at Modbury Sth Austral and spoke to a Tanya. I rang a couple of days ago and was put on hold for over 5 minutes , she didnt come back to me so I hung up. Today just rang and asked about pricing as a girl I worked for only paid $135 approx and was able to swap and change meals. So this Tanya said for $170 (and a discount of 10% would apply to this) OR $140 for their CHEAPEST meals and you are not able to swap in fact the menu would be the same week in week out. She was rude, no wonder all the reviews are qui...te negative. Im so disappointed as I deliberated over joining jenny Craig for awhile and finally decided to do so. Cant understand the rude customer service and the inflexibilty in the menu and the lack in trying to help someone out who clearly was interested in this program.
Why get rid of banana bread?
The banana bread was my favourite and I cannot understand why you would remove such a good product from your program.
Please bring it back. It was simple to prepare and very tasteful. The fruit loaf is no substitute.
Packed with preservatives
The food is so packed with preservatives that it caused me long term gut damage. Unfortunately I did not realise this until being on the program for months. Yes I lost weight but it was not worth the other health issues that came with eating JC food. There’s so many better weight loss programs out there I would not recommend Jenny Craig from personal experience.
It's not great
Always hungry. Expensive (approx $150-$160 wk). Portions are so small because you are expected to add vegetables to pad it out at your cost. Giving it up at my next appointment.
Usually OK but this time not at all impressed!
I was going to write about the "Bangers and Mash". I was very disappointed that they were taken from the menu and thrilled when they were returned. However, the 'Bangers and Mash" that have been returned to the menu are very disappointing - very thin sausages and hard at the ends as opposed to the thick, tasty sausages of the original.
This, however, pales into insignificance after I had tried to eat my "Banana Bread" this week. It was gritty!! How can that happen? What was in there to make this product - which is usually fine - gritty and inedible as a result. Not good enough, Jenny Craig, on both counts.
Working perfectly for me
I have been on the program at Chermside QLD for 16 weeks and have lost 14kg. I have never had success long-term before. I joined because I was at my wit's end and finally acknowledged that the one thing I hadn't tried was being accountable to someone every week. I know other companies do that, but I like that the staff at JC are respectful but make me accountable, and weigh-ins are done privately. The support is fantastic. The other wonderful thing is the wide variety of seriously yummy food they offer for vegetarians like me. My biggest i...ssue has been the commitment slipping over the Easter/Anzac Day/Mothers' Day weekends but I could identify the pattern and worked with my consultant to overcome this and move upwards and onwards. Yes I agree it is expensive but given that it works and that I will have ongoing support once I reach my goal, I see it as an investment in my long-term health. BTW I have also tried Lite & Easy, but without the accountability that was an expensive experiment with no lasting effects.
- Verified customer
Too expensive for me
The staff are amazing, so respecful and helpful. Joined during a special, free consultation and $25 off food, Bill comes to $150 for food and this did not include any fruit, veges or milk. Went for 5 weeks and the 6th week was $167, not including fruit veges or milk. Had to leave there as I just couldn't justify the cost. Lost 5 kilos with Jenny but have lost another 7 on my own, with a weightloss app, was good motivation in the beginning but too much money, Food ok, some things really enjoyable.
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Questions & Answers
I'm also a lifetime member from many yrs ago when I lived in NSW, is there any record of it anywhere?
Jenny C.Jenny Craig
Thank you for reaching out. Our friendly Customer Care Team should be able to investigate your request. Can you please email your name & email to AU_jennycare@jennycraig.com.au
The Jenny Craig Team
How much is a 10 week trial membership in canada? I had a lifetime membership but it was many years ago and probably no record of it.
Jenny C.Jenny Craig
Thank you for reaching out. You've contacted Jenny Craig Australia & New Zealand. For Jenny Craig North America, please submit your query via https://www.jennycraig.com/?country=CA
We wish you all the best on your journey.
The Team at Jenny Craig Australia & New Zealand
If I have been doing Jenny Craig for 5 weeks and I find I need to suspend membership from 26 Nov 2019 to 14 Jan 2020... can I do this.
My income was reduced last month and we are away for 4 Tuesdays so I feel I need to put it on hold until I am back home and have saved some more money.
Jenny C.Jenny Craig
Hi there, thank you for contacting us. Unfortunately, you won't be able to put the program on hold. If you have the free 10-week membership, it will expire 10 weeks after you started. On your return after 14th January, we will have another Trial program on offer for you to consider. It will also be at a minimum cost. If you have bought a longer-term program, it will still be valid on your return. If you have any more questions, don't hesitate to contact your local centre.
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