Jenny Craig

Boring high carb food, bad service – Food is VERY repetitious, making it very boring, and it is bland with waaay too many carbs.(Idid not try the low carb, so don't know about that.) I signed up for a support person, but noone called me. Sure I could've called to check but by then I knew I wasn't liking the food, and knew I was't losing weight. I lost weight when they had in… Read more

person in town service, and could switch out foods, but not on mailorder plan. And, when I called to cancel, (I said "cancel my subscription, please"). they said it was too late for this order, and would I like to switch some foods. I said yes to that, and the person I talked to said she'd change the foods. I never changed to say don't cancel the subscription. So that order came with the changed food (still not to my liking). But I checked the account and it said cart was empty so I figured the person I talked to had done what I had asked, canceled my order. But No, then 2 weeks later another delivery. I called and they said I hadn't canceled. I was angry and again said cancel the subscription but I did hang up on the person I talked to who again wouldn't cancel the order that hadn't yet processed. But I did say "cancel the order." 'Guess what.. 2 weeks later another delivery appeared. I called again, but later I figured I would look online to see what the fine print said, and found a chat. I cancelled again on the chat, and no I didn't hang up this time. Hoping the cancellation is now complete. Terrible, it is a gimmick to get you not to leave. That is probably because they are going under. I also asked them to stop sending advertisements, but they are still doing it.

Buyer beware; if you are unhappy, you will not get a refund for unshipped orders – Signed up in January 2024 and paid for 3 shipments. Program is expensive for what you get and options are limited. After struggling to use the first shipment, I asked for a refund for the remaining shipments, but was told they don't do refunds. I either have to take the food or cancel the shipments and they keep the money. This is customer… Read more

service? I feel scammed and not what should be expected from a reputable company. I can't even get past their order taking agents to speak with someone who cares or runs the company.

Company has gone into voluntary administration – Company has officially gone into voluntary administration. Be very careful when signing up you may not get what you pay for

Tasty food was not left wanting – Its nice not to have to meal prep other than a few small items. The meals are flavoursome It would be 5 stars but the website is not really IPAD user friendly and there is no app available. Show details ·  1

The food is actually good if you bother to make it better – I have been enjoying this process- its easy, I have lost weight and am never hungry BUT you can't just microwave meals and expect them to be decent.. most are horrible in the microwave. Most of the meals are 100% better in the oven, then if you add (free foods) eg herbs, garlic, chilli, lemon for taste and a good serve of fresh salads or veggies… Read more ·  1

they are nice and really filling. The cereal is terrible with milk, I have a raspberries- non fat Greek yogurt with a passionfruit then cereal on top and its great and keeps me full. The baked potato is really good with a healthy homemade coleslaw Gnocchi with chilli, basil and salad is great Pesto pasta with roasted tomatoes basil and rocket & pear salad Just an example of my favourites (I stick to the vegetarian program) and am 3 weeks in and it's all going well.

Very easy and great way to learn portion control – I've found the plan really convenient and easy to follow. The food is quite nice and most importantly easy to prepare. I am needing to add lots of vegetables to fill myself up, but that's fine, that's what you're meant to do. Show details ·  1

Sub standard service – Website very difficult yet to navigate and reorder. Put a question in the chat box two weeks ago still waiting for a response! No one has contacted me to see how I’m going and the first week they forgot my bars so had to drive all the way back which takes time and petrol!

First Day Sign Up overwhelm and confusion – I don't feel I'm getting the explanations and answers I need. The online sign up did not show me a menu as it was supposed to. My questions on chat were referred to my first appointment. The website I found difficult to navigate. I had to use chat to find where to click to find answers. Food arriving today but told not to start the program… Read more

or the menu until after the first face to face appointment: then told to start it in the morning. Confusing contradictory advice. Told to follow link in first email but that did not answer my queries either. No idea about what menu I'll receive until asking several questions on chat. Don't understand the pricing. Asked on chat which is cheapest silver or not and told to ask tomorrow. And now just learned have to buy 22 cups of salad and 10.5 serves of dairy and 6 serves of veggies on top of the full menu. How does one buy 22 cups of salad? That's not convenient and it's more expense and it's impossible to work out. Ok so the food just was delivered to my door thank you so much that is fantastic! But, it's not clear on the packages what is frozen and what is not to be kept frozen. Looking forward to my first face to face tomorrow. She said the appointment before mine was 20 minutes. I knew 20 minutes would be too short for me to sort all this out so I started preparing the my first interview by asking questions on chat, but chat told me to ask tomorrow. Felt referred on; like so many businesses these days promoting themselves and their online chats but then not being able to explain or answer your questions. Chat told me I would get 40 mins tomorrow so I hope that pans out and I start to understand and enjoy this process and the food and hope I don't feel hungry. Thanks and good luck everyone.

RIP OFF – -Highly processed -Little amount of protein -Expensive $170 a week plus have to buy other foods on the side -High in carbohydrates - I was always hungry -Staff try and pressure you to buy the food each work even of you cannot afford it. Commission? -Staff are not qualified in the health and fitness industry. They are just regular people who… Read more

have done rhe diet. -All staff care about is selling you the food I lost about 4kgs and then weightloss slowed down. I had so much trouble trying to stick with this eating plan. I got bored of it very quickly. It was all water weight and i put it back on fast as well.

Extremely Disappointing – The food on this program is absolutely phenomenal and certainly helped with weight loss. I became an online Jenny Craig member because I did not want to go to a store, this was perfectly fine in Hobart and had no issues whatsoever Moving to Brisbane, I was suddenly told the online service was being phased out and a consultant would ring me The… Read more

consultant advised I would need to attend weekly weigh ins, I repeatedly stated I did not want this and just wanted to say online. Begrudgingly they allowed this. After 2 weeks I decided I wanted to take up the offer of breakfast and lunches only, only to have the run around (again!) That this was not achievable online as they will only sell the complete package and would have to attend a weightloss clinic. Get with the now Guys, how ridiculous not to cater for a market that is so clearly wanted by many. I also felt incredibly victimised by some of the customer service staff who attempted to pressure me into going in. I'm absolutely heartbroken to say the least.

Great Disappointment – I have been a Weight Watcher for the last 4 years and have mainly managed to keep at my goal, but I gained about 5 kg over the festive season and into January. Tired of counting points and new programmes I decided to try Jenny Craig so all my meals were sorted. I have had 4 weeks of meals and stuck rigidly to the plan and have only lost 3kg. I… Read more

have done the same amount of exercise I do all year. I do feel concerned about eating so many carbs. Most meals seem to be loaded with them and left me constipated and feeling bloated. Some of my 'swaps' may have contributed to this but I can't eat spicy food so steered away from anything with a name hat sounded spicy. eg Mexican. Overall the meals were mostly pleasant but I am so disappointed to have spent over $800 with little result. I am s looking forward to eating poached eggs again.

Unreliable terrible service – Absolutely disgusted and so disappointed Was told we will call you and discuss menu and how things are going, still waiting no calls at all . Definitely moving on to light and easy for better customer service and satisfaction.would definitely not recommend Jenny Craig Show details

I found the food to be inedible – Service was good but the food was terrible. Hot meals were mushy & bland. Cereals un-nourishing & tasteless. I am back to a mix of Marley Spoon, Dinner Ladies and my own cooking. Just trying to get more water, more greens, more steps and less booze. Diarising food really helps too. Have lost 2kg in one month. Show details

The truth ...what to expect from Jenny Craig – A few things: you are essentially spending around $200 per week for frozen lunches and dinners. You will receive packets of porridge/cereal/cereal bars for breakfast as part of this weekly food supply. You will need to supply your own milk, vegetables, fruit. Food tastes okay to fine. Breakfast cereals have surprising amounts of sugar and… Read more

calories. You will also receive a bottle of multi vitamin/mineral supplements per month.

First few days you may be hungry and you'll need to adjust. Consider sugar-free jelly, herbal teas, etc to fill up and stay on par.

The service itself? They refer to 'coaching'. This refers to the consultant (i.e. not dietician, not nutritionist, not exercise physiologist) calling you once per week to see how you are going. You may go into the centre and be weighed and measured, or you may receive a call and talk through your progress. The consultant (i.e customer service representative) will ask you: have you been exercising min 1/2 hour per day, have you drank min 2L of water each day, are you sleeping 8 hours, how are you going with cravings etc.

The consultant will tell you that if you have a function to attend, you should eat your Jenny Craig meal at home and then order a salad or vegetables at the function (so as to be included in the food culture of a function).

Depending on the consultant (and if you choose to receive a phone call over attending the centre), they will vary in terms of their actual customer service. They will ask the same questions per above and often want to get your next order finalised. You may accept their standard meal plan or tailor to what you like. Nil impact to the standard 1200 calories per day, however the tailored meal plan simply takes the consultant longer to finalise. You will then receive a box of your food (extra delivery charge of approx $15), and you will decide which day/time the box may be delivered to you.

Lose weight? Yes, you will. Follow it entirely and you will steadily lose weight, albeit slower at the beginning.

Disappointing? Yes, the actually science-based knowledge of the consultants is minimal. They are not qualified and therefore their knowledge is basic. They couldn't answer questions that I expect someone in the field to answer. Some of the responses were downright bizarre and in contradiction with basic science. For example, swapping their high-sugar cereal for my own low-sugar/lower calorie cereal. At least two consultants advised that in order to lose weight, you need to eat the Jenny Craig food. Really? Even if one consumes 100 calories less? Or chooses to eat a second salad in lieu of the high sugar cereal? How would a qualified dietician respond to this? They would explain basic science of caloric intake and a balanced diet.

Therefore, if you want to purchase frozen food to lose weight, Jenny Craig supplies this. If you want to understand exactly how your individual body responds metabolically and why certain options are better/less better for you depending on your own factors, Jenny Craig consultants cannot deliver on this. Do not get caught up in the advertising and maintain a curious and inquisitive mindset. If the service feels disappointing, it's because it actually is.

Overall, I would not recommend. The advertising is simply that, advertising. The reality is a frozen food service and sub-par, non-expert 'consultant' support. One needs to understand nutrition, science, metabolism and reference that back to their own individual body to make long-term and sustainable changes to their relationship with food.

Separately, frozen food for weight loss is sold at good supermarkets and online, usually for half the cost. If you eat two of these per day, lunch limited to approx 250 calories and dinner limited to approx 300-350 calories, then you are more or less following the same caloric meals as provided by Jenny Craig. You may eat a piece of fruit per day, a salad, a serving of low-fat and low-sugar dairy and an appropriate (low-fat, low-sugar and balanced breakfast of your choosing). Maintain your caloric intake at max 1200 calories per day, drink 2L of water and your body will lose weight. You've just recreated the Jenny Craig diet and probably saved more than half what they would charge.

P.s Not a qualified dietician, nutritionist, exercise physiologist but neither are your Jenny Craig Consultants.

Ignore the advertising, avoid the consumerist marketing. Get qualified advice from a professional and feel confident that you are making good, balanced decisions if you choose to purchase frozen calorie-controlled meals elsewhere.

Good luck and know that this review is written in complete truth and with the best intentions to support people on their weight loss journey.

DYNAMIC DISAPPOINTMENT – received my latest JC Box today, however it contains an increasingly uneven ratio of sachet-snacks to Heat&Eat meals; which I clearly prefer. Which only leads to the ongoing disappointment that one Paying Customer CANNOT SPRCOFY desired nor preferred rstio of nor indeed Meals contained to ANY Degree whatsoever!( Show details

AMAZING Consultant – Georgia our consultant in Launceston is the best, friendly professional and motivational in every way and is the reason for our great results, thanks Georgia Show details ·  1

Perfect ! – Food is lovely and filling. I’m a nurse working shift work - meals are very convenient. Program very easy to follow and support from staff is amazing. Show details ·  1

Great if you want a prefilled menu – This program is great. It covered all my needs except for one. I would have really like to have picked my foods for the week. You are allowed up to 5 swaps a week for 21 meals. Show details ·  1

Easy and stress free – I’m back on the program for a reset which I seem to need every couple of years. It takes the stress away from thinking about food, portion size and weight loss. Food and service always good. The intermittent fasting which is new to me is easier than I thought. Thanks Show reply

Absolutely in love – I find the food absolutely delicious, it’s a very simple and easy program to follow. And I love not having to think about what I’m going to cook every night. Show details ·  1

Packaging – Packaging with orange around instructions to heat are very hard to read. Darker colours are easier when your sight is not great. Food is great easy to follow menu, tasty and no hassle when at work. Show details ·  1

Love how easy and convenient it is – I’m always full and satisfied, the program is easy to follow and I love the that the food is simple and tasty. I would recommend this to anyone who wants to loose weight with easy an easy to follow program. Show details ·  1

Closure of morphett vale branch – Very sad this venue is closing. The alternative is quite inconvenient. Very little notice to staff and clients. The incentive to continue will just cover petrol not aggrevation as I assume vip food discount will not apply with $25 off food so almost a wash. I will miss the interaction with staff at morphett vale Show details

Back to Jenny – It has taken some adjustments but I feel I’m on track to being a winner. Yes I am able to follow the program. This is my 4th attempt with Jenny and by no means at this point in time am I a role model but I can vouch that Jenny Craig weight loss does work. It’s the maintenance part where I fail. So here’s to my fourth journey and hopefully last with Jenny Craig. Show reply

Perfect in every way – Love the rapid results and food available and absolutely love the staff at Cranbourne- best ever experienced in over a decade with JC. Thank you to Merna - enjoy visiting her every week. Show details ·  1