Jetstar Mastercard - Jetstar Dollars Program

Terrible Customer service. Still waiting for the $100 reward voucher! – After spending the required amount of money to qualify for a $100 reward voucher and contacting customer service twice, I'm still yet to see a voucher or get a answer as to when it will be sent. Think twice about using this card if you are using it for the credit voucher it's just not worth the hassle. Show details

Disgusting. Running me around in circles – They hadn't even approved my application after a month. They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a… Read more

fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to withdraw my application. I am really upset because I wanted to use the credit card for a deposit to hire a car on my holiday at the end of this month. I will have to cancel the rental car, which is really disappointing.

I would give zero stars if I could. I am so upset.

Good for local travel – Card has rewards program good for local travel. Not Good for daily spend or international payment. Instead you can opt for some low cost card with no annual fees and better interest rate as this one has bit high interest. Show details

not worth the points – you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon! Show details

Good if you fly Jetstar – Good to use for grocery shopping etc. to rack up Jetstar rewards points. Great if you fly Jetstar as it means no booking fees and the savings can really add up. Show details

Superb Card. Especially If You Use Jetstar – I have the basic Jetstar Mastercard, not the Platinum one in the photo to this article. They offered it to me after I joined Club Jetstar, with a bonus offer of 150 Jetstar dollars if I spent $1000 in the first two month.( I have already received that voucher and used it). The card earns one Jetstar cent per dollar spent using it on… Read more

non-government transactions. That's now twice the rate typically being paid by most Australian credit cards with say $100 to $160 annual fees, which usually give half a Qantas Frequent Flyer point or half a Velocity point per dollar . Though the Jetstar dollars can only be used on Jetstar, and not for all sorts of other purchases as with Qantas and Virgin points.

Using the card on a Jetstar flight gets one 10% off food and drinks. And using it to book flights results in not being charged certain fees, which add up to quite a few dollars compared to using a regular credit card, and you earn Jetstar dollars on that booking transaction.

I've used Jetstar flights on two overseas vacations and have just booked a third. Their Dreamliners are great, and I especially like using Jetstar because it has many direct flights out of Melbourne, where I don't have to pay more as well as then to sit in Sydney airport for hours, as with various other companies. Jetstar is indeed a budget carrier, but it is a good cut above using other budget carriers like Ryanair, which I have flown in Europe. So, as I intend continuing to use Jetstar into the future, then continuing to keep this card is a no-brainer.

Their Mastercard website is a little confusing - containing lots of stuff I find irrelevant. But clicking on "Jetstar Mastercard" in the "Accounts and Statements" section brings up all transactions, including the pending ones. The biggest nuisance is that because it keeps recent pending transactions out of the Balance owed figure, I have to add them to the outstanding Balance to know how much I really owe (though, to be fair, others like American Express do the same thing).

I have had occasion to ring up Jetstar Mastercard people on two occasions with queries, and I got through quickly, and my questions were answered promptly.

Regards.

Rewards Points System is Suspect – Phoned Jetstar to check on my rewards points as I wanted to book a flight and was told I had accumulated 75 Jetstar dollars - would not assist with flight over the phone using the Jetatar dollars and was told the voucher would be mailed to me. Also told me they cannot email the voucher. I went ahead and booked the flight as I could not wait for… Read more

the snail mail. After the flight was paid for Jetstar then EMAILED me a voucher for Jetstar dollars which is useless to me now.

Another thing, on 2 flights with Jetstar this year I noticed they no longer offer 10% discount for onboard purchases yet their website still advertises about the discount.