Jim Kidd Sports

We ordered a pair of runners for my son. They were obviously defective as they split within the first week (only worn 4 times. We sent an email to ask for a replacement or refund. They wrote back asking for pictures, we sent pictures three times. They kept saying they needed more information. Then said they were waiting on information from the… Read more

manufacturer. I emailed and rang and am still waiting to hear from them months later. Shoes should last more than 4 days. They are obviously defective/ have a fault. You sold the defective shoe. You should replace or refund in this instance.

Well, I have to say. I don’t normally write reviews, but Jim Kidd Sports definitely earned this one. I originally ordered a pair of running shoes that unfortunately didn’t fit. The exchange process couldn’t have been easier. The team was incredibly helpful and responsive throughout the entire process. In fact, I ended up exchanging shoes three… Read more

separate times while trying to find the right fit. Every time the staff were friendly, professional and quick to help. Communication was excellent, they kept me informed throughout, and each replacement was packed and dispatched promptly.

Mistakes can happen with any business, but what really matters is how they’re handled. The team went above and beyond to make sure everything was sorted, and I genuinely appreciated the level of customer service they provided.

Great prices, outstanding customer support and a hassle-free exchange process. I’ll definitely be buying from Jim Kidd Sports again and wouldn’t hesitate to recommend them to anyone looking for sporting footwear or equipment.

Bought a pair of addidas within a week a half there was a hole where the lace loops through. Took them to the shop explained tried to get a refund was told they couldnt give me one they had to take photos of the fault send it off and wait for approval should be around a two weeks wait in the mean time had to get my son another pair of shoes else… Read more

where and now have to wait two weeks for jimm kidd to get back to me and approve the fault. They could have just seen the fault went yeah here is the refund . Just an absolute joke will never shop in jim kidd again

Fantastic service from Jim Kidd Sports. I just wanted to say a sincere thank you to the team for their help and professionalism. Everyone was friendly, accommodating, and made the whole experience easy. A special mention to Bee, the manager, who was incredibly kind, thoughtful, and proactive. She took the time to personally make sure everything… Read more

was sorted, and I really appreciated the care and effort she put in.

It is not often you come across service like this. I would happily recommend Jim Kidd Sports and will definitely be back.

Guys do yourself a favour if need runners or sports equipment this the place to go to. Ordered pair of new balance runners 624 one forty dollars in Melbourne 89.95 through Jim kidd website received them 2 days before est. arrival greatest thing l ever done. Still had 9.95 postage well worth it placed number in phone for online store great stuff. Will be getting my shoes in future from here.

I am super impressed with Jim Kidd customer support. I am a second time shopper (and will continue to be). My first time experience I was able to acquire the Kayano 29s wide in size 11, seamless transaction, product received. My second encounter on the weekend, I order again the Kayano 28 but they were not “wide”. I promptly emailed customer… Read more

support to say I needed to cancel. The Customer service team don’t work on Saturday and Sunday, but first thing Monday morning, cancelled my order as requested and refunded my money. 100% efficient transaction. Thanks Jim Kidd CS team.

I purchased a mens 2XL jumper and when it arrived it was the size of a men extra small. I measured it against my womans medium and this men 2XL was smaller than it. It was so ridiculous and they took no accountability and refused any help with returns or store credit to compensate. Very frustrating to deal with there custom service. Extremely disappointing

Very disappointed with the Brooks shoes that I bought. I noticed they had a hole in the front after 1 use (not due to damage) and I tried to rectify the issue. They rejected the claim and weren’t very helpful at all. I have been buying Brook’s for years and never had a dud pair, I think I’ll go through a physical store next time rather than dealing with them again. I am extremely disappointed and would not recommend.

Have worn Asics Kayano following podiatrist advice for over 15 years. Bought a pair from Jim Kidd Sports based on price. This is the only pair I've every bought that felt end of life after a couple of weeks. So I googled Jim+Kidd+Sports+counterfeit and discovered the very mixed reviews. Maybe I got a rare pair of lemons out of the factory, but… Read more

this is absolutely the only pair I've ever had that have me purchasing a new pair after a couple of weeks. I won't even use these for yard work, which is the norm after getting a new pair.

Very rude customer service, they will never answer to your query. They will give only the answers they want, dont go with the return options with these guys, they are terrible.

Ordered present for my ten year old son last Wednesday and it still has not been shipped. Emailed and called several times. No answer from either methods of communication. No customer service. Unethical and disappointing. Will have one sad little boy on his birthday.

I paid a delivery fee initially, plus an extra $15 to return the item, and they charged me another delivery fee. Combined, these costs match or exceed the price of the shoes, which I could have easily bought at a local store. On top of that, their customer service is terrible—they take 3-4 days to respond to emails, and I had to use a different… Read more

email address just to get a reply. I’ve ordered online many times, and I’ve never had such a frustrating experience.

Purchased items that were fairly cheap, one of the items has a different colour stitching in it, I've emailed the store to let them know, I've received no response, wouldn't recommend them due to this.

Be aware Totally revolting procedures If your shoe falls apart with (my grandsons) with 5 weeks. They do not replace. They claim to send them back to asics. Takes longer than a week. So you are forced to buy another pair. If they agree the shoes are of poor quality. That is IF. They might give you a store credit. They suck. Be aware of their… Read more

poor service. [Name Removed] at Joondalup Jim Kidd was smug as. I will get this sorted. And my 12 grandkids my two sons and myself will never shop there again.

i had received the wrong product initially and promptly contacted the head office team I have advised the team, that i required a ball as soon as possible, and even offered to pay for both the original ball and a new ball on the condition that they cover express shipping (which was what they had offered to rectify the issue for an exchange) … Read more

shortly after rejecting this proposal, i had to take time out of work to post this return through the post office. Upon arrival i was advised that the return label was not activated and an issue on their end. Whilst at the post office, i had contacted the phone number multiple times (During operating hours as per their site) and no one was able to respond.

I am completely disappointed by the level of customer service provided and accountability of this. The lack of communication is shocking and now requiring me to take time off again to rectify this.

No problems with apparently genuine NB shoes – great price for NB 624 extra wide sports shoes. definitely look and feel like previous genuine product - so not sure what claims of cheap knock-offs is all about - gaslighting?? problem with expired credit card solved quickly by email! thanks for great good value service and quick postage.

Excellent customer service! – My retail experience with Jim Kidd online was second to none. The prices were second to none, the website was clear, concise and easy to use. But the most impressive thing was the post-order communication. Not only was there an email address to contact, but they also give a phone number to call. And if you call that number, a human answers and is… Read more

incredibly helpful and knowledgeable. 10 out of 10 Jim Kidd. I will be checking your website all the way over here in Vic before any future sporting goods purchase.

Amazing, highly recommend – I wanted to order some NRL jerseys for my family for Xmas, the little size one I needed was now showing out of stock. I couldn’t leave our littlest kid out. So I called and spoke to Bee and asked if there would be any stock left at store level. She then went above and beyond to locate exactly what I was after, letting me know she found it and… Read more

updating the online store so I could place my order and get matching jerseys for my family. I am so super excited for them to arrive and to see the joy on everyone’s face when they open them. Thank you, you absolute legends!

maybe fake – went to Rockingham store to buy slides yesterday.tried city beach rebel sports and both had the same tags on each pair.went to Jim kids and all slides had tags removed and were a bit cheaper.Why would you remove tags unless they are fake.I have never seen this done anywhere before.the price was on the hanger. Show details

Additional shipping – Asked for additional $$ for postage after order placed, took 5 days for there response. After reading other reviews glad I opted for a refund. Joke of a company!

Horrible seller - took 6 days to ship! – Took 6 days to ship my order. I rang up the mobile number on their site, which no one answered and threatened to cancel the order if it did not ship that day. It did. I don't recommend this seller. Useless. I would prefer to pay a slightly higher price at a retail shop and walk out wearing the shoes instead of having to chase them up

Slow to ship online orders – Purchased pair of shoes from here online and had to send a follow up email a week after only receiving a confirmation having to ask if they've shipped it out yet , then they did. bit inconvenient i had to chase it up.

Stock problems – It would be nice if you could let people know if things are in stock at your chosen click and collect store and not after payment with an email and then only to find out it wasn't going to be available for 1 week very deceptive.

Plastic leather Asics?!? – Really should've read the reviews here before I fired off my order. Advertised Asics Gel with leather upper were 100% synthetic. Coupled with abstract/brief details on shoe (i.e. no composition details) makes me believe (like many others here) that they are knock-offs. On complaining was told I'd have to pay postage to return, then they's access… Read more

whether I'd receive any refund. To their credit they responded to threat of legal action by paying postage and issuing full refund. Simon, Kilkenny SA