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Jim’s Plumbing

Jim’s Plumbing

VIC, WA, SA, etc...
4.4 from 949 reviews

Reviews

(774)
(34)
(4)
(16)
(121)
  • Customer Service
    4.4 (138)
  • Timeliness
    4.6 (130)
  • Job Satisfaction
    4.4 (119)
  • Rates and Fees
    3.8 (129)

Reviewer Photos & Videos

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  • SA
  • Verified customer

New taps and toilet service

published

Chris on job 787622 was very courteous, very informative and efficient. Explained interest free terms and was professional. Amazing how prompt the service was and how good his skills were fix my plumbing

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Julia B

Julia B

  • 4 reviews
  • SA
  • Verified customer

Plumbing

published

Job number : 787323

Chris and Lindon came to do a job at my house. It was very overwhelming as it was to replace an entire drainage system. The boys were very friendly and professional keeping me informed of every step of the process. They were very accommodating in answering my questions using easy language being very considerate that I am not a plumber or have any knowledge in this field. They were extremely patient and kind and I would have no worries in asking them to come back again. They are very female friendly and I commend them on making the process and job as fast and efficient as possible. The finish and clean up was great. Thankyou boys.

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  • SA
  • Verified customer

Terry was professional and helpful

published

Terry arrived within the time allotted to us. He was helpful with suggestions and gave us multiple options for our toilet plumbing job which we are very satisfied with. He was also very thorough and professional.

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Dave

DaveWestern Australia

  • WA
  • Verified customer

Rip off

published

Had to pay $132 call out fee only to be quoted a huge excessive sum. Suspect he only wanted the call out fee not the job. Quoted around $1000, everyone else free quoting between $120-330 to get the same jobs done.

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Tahlz

TahlzSouth East Queensland, QLD

  • 2 reviews
  • QLD
  • Verified customer

Great friendly service

published
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1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Andrew

AndrewGreater Melbourne (Outer), VIC

  • VIC
  • Verified customer

Rip off! Overpriced! Never again!

published
Customer Service
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Josie Heinrich

Josie HeinrichSouthern and Hills, SA

  • 3 reviews
  • SA
  • Verified customer

Can’t praise Jim’s plumbing enough!

published

I can’t thank Jim’s plumbing enough. Chris Abrahamson was on time, punctual, gave great advice, was very organised with the jobs he did around my house, Overall, I was very happy with the price, discount and work Chris had done and he left the place very clean after he left. Now that’s great service! Great to see there are great, honest, young dedicated Plumber tradees out there still! Thanks Chris! You are worth your weigh in Gold! A credit to Jim’s Plumbing
Regards Josie Heinrich

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Jim’s Plumbing
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Corey

Corey

  • 3 reviews
  • QLD
  • Verified customer

Overpriced and dishonest business practices

published

We had a blocked toilet and called Jims Plumbing to attend and give us a quotation but ultimately unblock the toilet. Expecting the quotation to be $100-$200 (which is what we paid the last time it became blocked) we asked them to attend. The technician arrived and advised that to unblock the toilet would cost $999. We told him that was a crazy price and not to proceed. They then demanded a call out fee of $132 which was reluctantly paid. Another plumber attended later that day and unblocked the toilet for $150. Do not use Jims Plumbing!

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Anne

AnneBrisbane

  • 2 reviews
  • QLD
  • Verified customer

Overpriced

published

Paid over $600 to get a leaking garden tap replaced. I advised [name removed] I thought the price was ridiculous, but he assured me this was the 'normal' price. He also quoted a further $1,267 (plus call-out fee if not done immediately) to replace 2 more taps in the laundry and bbq area. Needless to say I did not take him up on that offer.

Rates and Fees
Sean

SeanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • VIC
  • Verified customer

Absolute rip off and the worst customer service

published
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Ulysses V.

Ulysses V.Greater Melbourne (Metropolitan), VIC

  • VIC
  • Verified customer

All Good

published

Had a few plumbing issues and called Jim's Plumbing they arrived fairly quickly. Very please about the follow up phone call to make sure that i was happy with the service.

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Ana and Chris

Ana and ChrisGreater Melbourne (Metropolitan), VIC

  • VIC
  • Verified customer

Job number 782564 evap cooler

published

Amazing service Nathan was very knowledgeable and helpful. Called on Thursday for my unit to get fixed and he came out on the Friday. Wish all services are this easy to deal with. Will definitely ask for him again if we have any issues again.

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Jim’s Plumbing
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Kerrie

Kerrie

  • 2 reviews
  • VIC
  • Verified customer

782588 Hot Water Service

published

Nathan attended today as my hot water service wasn’t working. He was prompt, friendly and polite. Nathan gave me different options as to what he could do to help without being pushy.

Customer Service
1 comment
Jim’s Plumbing
Customer Service M.Jim’s Plumbing

Hanum

HanumGreater Melbourne (Metropolitan), VIC

  • VIC
  • Verified customer

Two burst water leaks!

published

Luke Stephens was very detailed and tidy with his work. Very friendly and happy to explain with all the problems. I would certainly want him back with our plumbing matters.

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Linda

LindaGreater Melbourne (Metropolitan), VIC

  • VIC
  • Verified customer

782156 new gas appliances and gas leak fix

published

Nathan was very professional and polite. He arrived on time and fully prepared to complete the job in the day. He discussed a range of solutions to my range of jobs (big and small). He listened to my concerns and fixed the issue I had with a gas leak right away and then arranged for replacement of my very old gas appliances and had that completed in the same day! I was very happy.

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Shar

SharGreater Melbourne (Outer), VIC

  • VIC
  • Verified customer

782049 new hot water system

published

Replaced hot water system, due to age and repeated breakdowns of our old system. Nathan recommend a new system that best suited our requirements. Gave advice about the payment plan on offer.

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Jim’s Plumbing
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Rachel S.

Rachel S.Metropolitan Adelaide, SA

  • SA
  • Verified customer

Public holiday hero!

published

Thank you Joe for coming to promptly on a public holiday Monday.

Your service was superlative.
Arrived, investigated thoroughly and diagnosed the issue in no time all with a smile on your face.

Fantastic. Thank you.

JN#781934

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Patricia

PatriciaDandenong

  • 2 reviews
  • VIC
  • Verified customer

781676 Water burst

published

Great service and so helpful with a payment plan. Nathan has been a Great help in every way. Will be back for mor service. Pleasure to have used your services

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deTux

deTux

  • 2 reviews
  • VIC
  • Verified customer

Good service from a plumber who knows his trade!!

published

We had an issue with the water flow after the pressure valve was installed at our residence. Nathan was able to diagnose the issue immediately and fix it. He also took the time to explain the issue to us novices. I would highly recommend his professional service.

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Jim’s Plumbing
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  • VIC
  • Verified customer

781775 toilet replacement

published
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Louise
Louise

I don’t see where the feedback shows positive experience!!


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Questions & Answers

Jacquie

Jacquieasked

Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?

5 answers
mickey
mickey

Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.

All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.

Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!

John O.
John O.

These guys charge like QCs

Kathy D.
Kathy D.

THEY WONT BE GETTING MY M0NEY


Colin

Colinasked

How can you justify a bill for $640 to replace a pressure relief valve in 45 minutes? This appears a disgraceful rip off. How do you justify charging this amount? Please do not reply by stating that I agreed to the charge. That is not the point. The valve retails at less than $200, much less at Bunnings, making your non urgent visit with a call out charge of $73 a labour cost in the order of $480 an hour. - please justify.

5 answers
Kathy D.
Kathy D.

ITS A RIP OFF

Kathy D.
Kathy D.

I will never go with them again...

Michael
Michael

Was quoted $690 for a tempering valve replacement. Didn't feel right so did not proceed, just paid him the callout fee which was $183. After reading feedbacks here I think I got away lightly.


Mel S

Mel Sasked

Where can I get some clarification on a job I had done please

2 answers
Fired Up
Fired Up

What plumbing job have you done?

Mel S
Mel S

A toilet replacement


Get an answer from our members and Jim’s Plumbing representatives

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