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- SA
- Verified customer
On time plumber
Thanks Chris no: 897093
Was on time and very understanding, as we need a part replaced and land lord was being tricky. But Chris was very patient and understanding. Thank you very much, will call again if needi g a plumber.
1 comment
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GeorgieMetropolitan Adelaide, SA
- SA
- Verified customer
Seaton - Laurence
Excellent and friendly service. Laurence came out to an emergency within an hour and quickly identified the problem. He gave me a solution to the problem and a quote and then quickly got on with the job. Great!
Job no 895826
1 comment
Customer ServiceJim’s Plumbing
Hi Georgie,
Thank you for taking the time to leave a wonderful 5-star review for Laurence and our emergency plumbing services! Hope there are no more problems in the future.... Read more
Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
- SA
- Verified customer
Air conditioner service
Thanks Chris from Jim’s Plumbing - job number 895 237. On time, quick and effective service. Very helpful and friendly - would recommend to others and use again for my plumbing services.
1 comment
Customer ServiceJim’s Plumbing
Hi Joanne,
Thank you for the wonderful review. It's brilliant to see another quality 5-star review for Chris, who again delivered quick and effective plumbing services on behalf of the Jim's Plumbing team.... Read more
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JoeygirlGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
- VIC
- Verified customer
Absolutely brilliant- fair, fast, efficient -Esat
Esat was beyond brilliant.
Friendly, quick, efficient and very very helpful.
Arrived and immediately got to work, showed us what the issue was and fixed it then and there.
Highly recommend ESAT from Jim’s plumbing!!!! You won’t be disappointed
1 comment
Customer ServiceJim’s Plumbing
Hi Joey,
Thank you for leaving a top review. We know that Esat will love it, as this kind of great feedback is so important to him.... Read more
We always pride ourselves on our fast and efficient plumbing service and enjoy it when we see our team has made a job memorable. Have a great day! Jim’s PlumbingSimilar opinion? Write a review on ProductReview.com.au!
ChantelSouthern and Hills, SA
- SA
- Verified customer
Mount Barker - Laurence
Laurence was very professional we had a leaking bath and leaking toilet. All work was done in a timely and professional manner. Extra care was taken to ensure safety with my young child in the home. All work was explained thoroughly to me including what may be needed in the future. JOB NO 894848
1 comment
Customer ServiceJim’s Plumbing
Hi Chantel,
Thanks for the glowing review! Laurence is one of our best plumbers, and it's awesome to hear that he could fix your leaking bath and leaking toilet issue. ... Read more
We always strive to provide fast and professional plumbing service, and safety is one of our top priorities. We'll definitely pass your kind words along to Laurence, too! Take care, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
respectVic, 3000
- 15 reviews
- 9 likes
- VIC
- Verified customer
Rip off, ridiculous
First time used this company as emergency, ripped off money advance from my credit card, and the man came did nothing but he said that money is just for him to be here to do nothing. Absolutely disgusting service, scam company. He sent me an invoice with job description - - - safety check, and lying, he did nothing, my tenants all witness this and totally disappointed with this company and he left us in puzzle.
6 comments
Customer ServiceJim’s Plumbing
Hi there,
We’re really sorry to hear of your negative experience. We’d really like to investigate further, so we will message you directly for more details.... Read more
All the best, Jim’s PlumbingThis is to prove this company take customer'complaint as a Joke, asked more detail for investigation, but then nothing came out, totally ignored.
Customer ServiceJim’s Plumbing
Hi respect,
We did send a direct message first thing on Sunday morning requesting your details in private. We're happy to message again as a follow up. Alternatively, please call us on 1300 133 509 and our team can pass you onto customer service.
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MichaelGreater Melbourne (Inner), VIC
- 3 reviews
- 3 likes
- VIC
- Verified customer
Problem Solved
Trent arrived on time. He was professional, took a look at the problem tap, gave us a couple of options and a bit of advice. Once a decision was made he fixed the tap quickly. He did a clean and thorough job.
1 comment
Customer ServiceJim’s Plumbing
Hi Michael,
Thank you for leaving a wonderful 5-star review for Trent! Here at Jim's Plumbing we're proud to give all of our customers a professional plumbing experience and long term tap repairs.... Read more
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NanetteGreater Melbourne (Outer), VIC
- VIC
- Verified customer
On time service !! Very clean !!
Thank you Trent for a great job. Trent called 30 mins before arriving. Come out and found out where the leak was instantly.
Very clean and didn’t make a mess. Very respectful to the property and myself.
Highly recommended tent and Jims plumbing.
1 comment
Customer ServiceJim’s Plumbing
Hi Nanette,
Thank you for leaving such a lovely review for Trent and our services! It's wonderful to hear he was courteous and very respectful during his leak repairs.... Read more
We hope you have a great day, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
AramanthMetropolitan Adelaide, SA
- 5 reviews
- SA
- Verified customer
Great work! 893405
Called Jim's mid-afternoon and Chris was here within an hour! He knew what was needed and repaired my taps quickly. Happy to call them again. No problems and quick service.
1 comment
Customer ServiceJim’s Plumbing
Hi Aramanth,
Thank you for taking the time to leave a great 5-star review for our quick tap repairs! Always a pleasure to help a customer with speedy service within the hour. Chris is a legend!... Read more
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Rene Metropolitan Adelaide, SA
- SA
- Verified customer
Laurence was fantastic
Laurence v prompt, neat And tiny. Very efficient, knowledgeable. If anyone needed a plumber would highly recommend Laurence from Jim’s plumbing any day or night. Easy company to deal with.
Job no. 892484
1 comment
Customer ServiceJim’s Plumbing
Hi Rene,
Thank you for leaving a great 5-star review for Laurence! We've always known him to be incredibly efficient and it's fantastic to see another job well done.... Read more
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Pamela T.South East Queensland, QLD
- QLD
- Verified customer
Amazing on time great work
892416 James gave excellent service and will go through again. Friendly on time. Cleaned up after himself. Showed me everything he was doing and explained in my terms. Will call agin
1 comment
Customer ServiceJim’s Plumbing
Hi Pamela,
Thanks for leaving a positive 5-star review for James and our reliable plumbing services! Providing clean and timely plumbing is something we always strive to achieve.... Read more
Have a great day, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
Ros Greater Melbourne (Inner), VIC
- 2 reviews
- 1 like
- VIC
- Verified customer
Rip off!
To get a quote for installing my new oven l, I had to pay $132 in advance just for them to come and quote. I was fairly ok with that but wanted a rough idea before paying but was told she had no idea. I paid reluctantly. It was via Jim’s plumbing but was she said it would be a blue van. The plumber visited less than an hour later and took a few minutes to quote $2,190 to connect the gas. What a rip off! I told him that was $$ and he said they are a “bit more expensive than others.” I’ll say! He sent a written quote via email with Metropolitan g...Read more
roup header. I contacted someone else and they’re going to do it for $400. I called Jim’s plumbing back to complain and spoke to the Customer Service Manager. She was as terse as the first person I’d booked with. She said that was the usual charge. When I asked why that couldn’t be conveyed when I had asked earlier she said management didn’t want the call Centre staff to know. She was trying to justify the cost saying they’re a special business with lots of sites and 24 hr service. Very “special” to charge more than 4 times the amount. She agreed to refund the $132. I think the whole business is a rort. The quote is too high that they win either way. They collect everyone’s compulsory call out to quote fee and quickly make lots of money for doing nothing. Then occasionally some people accept the outrageous amount and they do the actual job at rip off prices.2 comments
Customer ServiceJim’s Plumbing
Hi Ros,
Sorry to see you had such a negative experience with us. We know you've already spoken to a customer service manager, but feel free to call us on 1300 133 509 if there's anything more we can do.... Read more
Kind Regards, Jim's PlumbingThanks but I will be raising this to a higher level as I believe your business model is very dubious. It reflects badly on the whole Jim’s group as I’ve had great experiences with other areas but will never use Jim’s plumbing again.
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RandrummMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Aircon repairs
Cameron, carreid out repairs on evap unit, excellent service and prompt response to carrying out the repairs over all our experiences with Jims was very good would recommend without any hesitations
1 comment
Customer ServiceJim’s Plumbing
Hi Randrumm,
Thank you for taking the time to review Jim's Air Conditioning! Cameron's an experienced tech who knows his evaporative coolers through and through. We're thrilled to see he provided excellent and timely repairs.... Read more
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BillMetropolitan Adelaide, SA
- SA
- Verified customer
Laurence was great
Had a blocked drain, Laurence troubleshooted and quoted and then got the job done in an hour, cleaned up afterwards and very satisfied with the results. Would recommend to others.
Job no. 891793
1 comment
Customer ServiceJim’s Plumbing
Hi Bill,
Thanks for the 5 star review! Laurence is one of our fantastic plumbers, and we're thrilled he could fix your blocked drain issue with fast and efficient plumbing service.... Read more
Have a great weekend! Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
Ben R.Metropolitan Adelaide, SA
- 3 reviews
- SA
- Verified customer
[Name Removed] assisted to clear a block sewer
He came and identified an issue with our sewer drainage. [Name Removed] was quick with his work and diligent at determining the issue was with SA Waters side of the drainage. Highly recommend him and his company for any household plumbing issues. Unfortunately, after further investigation from SA Water, the blockage was in fact on private property. I would have hoped this could have been resolved in a single visit.
Job 890267.
2 comments
Customer ServiceJim’s Plumbing
Hi Ben,
Thank you for taking the time to leave a review. We're really sorry that the issue wasn't resolved on the day. Feel free to call us any time on 1300 133 509 and we can certainly assist with any further work.... Read more
Kind Regards, Jim's PlumbingThank-you, a follow-up call to Jim's Plumbing after SA Water had visited, saw the issue resolved at no extra charge.
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CathyMetropolitan Adelaide, SA
- 2 reviews
- SA
- Verified customer
Great service from Cameron
I walked out the back yard and my hot water service was pouring out water.
Called organised to have someone come out, less than an hour Cameron arrived great service organised a new hot water and put it in straight away .
So Helpful friendly highly recommend Cameron .
1 comment
Customer ServiceJim’s Plumbing
Hi Cathy,
Thank you for the great 5-star review for our hot water system repairs, and for Cameron's service! We always strive for fast and reliable attendance within 1 hour and it's great to see your new hot water system was installed instantly.... Read more
We hope you enjoy the toasty hot water, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
Tatjana C.Greater Melbourne (Inner), VIC
- VIC
- Verified customer
What an absolute joke!!
Called Jim’s plumbing for a quote to replace a natural gas bbq. Explained to lady on the phone that all the connections are already there and just needed to connect the new bbq . She advised that she couldn’t give estimate over the phone but that we needed to pay $132 for someone to come out and quote. We accepted as surely the quote would not cost more than the bbq itself. Plumber came and quoted $2,000. If we knew this we would have never paid for the $132. This is pure robbery and we will never use any of Jim’s services again. Would have been nice if we were given a rough estimate and not forced to pay the $132.
Not very happy and will be sure to advise all our family and friends!
2 comments
Customer ServiceJim’s Plumbing
Hi Tatjana,
We're so sorry that we fell short of your expectations. If you'd like to discuss the matter with us directly please feel free to call 1300 133 509 and we will pass you onto customer service.... Read more
Kind Regards, Jim's PlumbingUpdate!
Contacted the number as requested and Jim’s Plumbing refunded us the call out fee, thank you.
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DanMetropolitan Adelaide, SA
- SA
- Verified customer
Laurence did a great job
We had an urgent issue on a Saturday evening and we called Jim’s Plumbing. Laurence came out within an hour and had it fixed within two hours. It wasn’t the cheapest but it was a very efficient and good quality work. Job no 890092
1 comment
Customer ServiceJim’s Plumbing
Hi Dan,
Thanks for the 5-star review! We're proud to offer all our customers service within an hour, and we're thrilled to see Laurence provided prompt attendance, even on a Saturday evening.... Read more
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- SA
- Verified customer
Hot Water Service
Cameron came out fixed my hot water system. Great on the spot service. Very happy with how quick the response to my call was with an important service like this. Thank you.
1 comment
Customer ServiceJim’s Plumbing
Hi Alison,
Thank for the great 5-star review! We're proud to offer reliable hot water system repairs and trusted services in a hurry. We'll pass on the additional feedback to Cameron, he'll be thrilled!... Read more
Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
JohnGreater Melbourne (Outer), VIC
- VIC
- Verified customer
Evaporative Cooling
Our evaporative cooler was in need of repair. We were not only told it could not be repaired but that it had to be replaced by Braemar as they were best. When asked why, was told better warranty, when asked the difference in warranty was told they didn't know. Quoted $6995 for a new unit Braemar LCQ550 installed. When I told him the unit can be purchased for $2300 he said I need to factor in installation. When I told him $4600 for installation was very excessive as no new ducts needed installed he quickly ended the conversation and hung up. Another example of Jim's taking advantage of consumers.
1 comment
Customer ServiceJim’s Plumbing
Hi John,
Apologies that your experience with us did not meet expectations. We'd like to discuss the matter further, would you please call us on 1300 133 509?... Read more
Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Richard B.asked
The best freeze proof sillcock brand?
No answers
Leo B.asked
Hi guys I just want to ask how much do you charge for installing toilet bowl and canister. Thank you Leo.
No answers
Jacquieasked
Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?
5 answers
Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.
All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.
Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!
These guys charge like QCs
THEY WONT BE GETTING MY M0NEY
Details
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Customer ServiceJim’s Plumbing
Hi Cristy-Lee,
It's wonderful to read that Chris provided such a wonderful plumbing service! It's always a pleasure, and we're proud to offer timely and patient plumbing solutions for all.... Read more
Have a great day, Jim's Plumbing