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Jim’s Plumbing

Jim’s Plumbing

VIC, SA, WA, etc...
4.3 from 1,333 reviews · View Statistics

Reviews

  • Customer Service
    4.3 (482)
  • Timeliness
    4.5 (473)
  • Job Satisfaction
    4.3 (438)
  • Rates and Fees
    3.7 (468)
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  • SA
  • Verified customer

On time plumber

published

Thanks Chris no: 897093
Was on time and very understanding, as we need a part replaced and land lord was being tricky. But Chris was very patient and understanding. Thank you very much, will call again if needi g a plumber.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Georgie

GeorgieMetropolitan Adelaide, SA

  • SA
  • Verified customer

Seaton - Laurence

published

Excellent and friendly service. Laurence came out to an emergency within an hour and quickly identified the problem. He gave me a solution to the problem and a quote and then quickly got on with the job. Great!
Job no 895826

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
  • SA
  • Verified customer

Air conditioner service

published

Thanks Chris from Jim’s Plumbing - job number 895 237. On time, quick and effective service. Very helpful and friendly - would recommend to others and use again for my plumbing services.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
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Joeygirl

JoeygirlGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • VIC
  • Verified customer

Absolutely brilliant- fair, fast, efficient -Esat

published

Esat was beyond brilliant.
Friendly, quick, efficient and very very helpful.
Arrived and immediately got to work, showed us what the issue was and fixed it then and there.
Highly recommend ESAT from Jim’s plumbing!!!! You won’t be disappointed

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Chantel

ChantelSouthern and Hills, SA

  • SA
  • Verified customer

Mount Barker - Laurence

published

Laurence was very professional we had a leaking bath and leaking toilet. All work was done in a timely and professional manner. Extra care was taken to ensure safety with my young child in the home. All work was explained thoroughly to me including what may be needed in the future. JOB NO 894848

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
respect

respectVic, 3000

  • 15 reviews
  • 9 likes
  • VIC
  • Verified customer

Rip off, ridiculous

published

First time used this company as emergency, ripped off money advance from my credit card, and the man came did nothing but he said that money is just for him to be here to do nothing. Absolutely disgusting service, scam company. He sent me an invoice with job description - - - safety check, and lying, he did nothing, my tenants all witness this and totally disappointed with this company and he left us in puzzle.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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6 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
respect
respect

This is to prove this company take customer'complaint as a Joke, asked more detail for investigation, but then nothing came out, totally ignored.

Jim’s Plumbing
Customer ServiceJim’s Plumbing

Hi respect,

We did send a direct message first thing on Sunday morning requesting your details in private. We're happy to message again as a follow up. Alternatively, please call us on 1300 133 509 and our team can pass you onto customer service.

Michael

MichaelGreater Melbourne (Inner), VIC

  • 3 reviews
  • 3 likes
  • VIC
  • Verified customer

Problem Solved

published

Trent arrived on time. He was professional, took a look at the problem tap, gave us a couple of options and a bit of advice. Once a decision was made he fixed the tap quickly. He did a clean and thorough job.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Nanette

NanetteGreater Melbourne (Outer), VIC

  • VIC
  • Verified customer

On time service !! Very clean !!

published

Thank you Trent for a great job. Trent called 30 mins before arriving. Come out and found out where the leak was instantly.

Very clean and didn’t make a mess. Very respectful to the property and myself.

Highly recommended tent and Jims plumbing.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Aramanth

AramanthMetropolitan Adelaide, SA

  • 5 reviews
  • SA
  • Verified customer

Great work! 893405

published

Called Jim's mid-afternoon and Chris was here within an hour! He knew what was needed and repaired my taps quickly. Happy to call them again. No problems and quick service.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
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Rene

Rene Metropolitan Adelaide, SA

  • SA
  • Verified customer

Laurence was fantastic

published

Laurence v prompt, neat And tiny. Very efficient, knowledgeable. If anyone needed a plumber would highly recommend Laurence from Jim’s plumbing any day or night. Easy company to deal with.
Job no. 892484

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Pamela T.

Pamela T.South East Queensland, QLD

  • QLD
  • Verified customer

Amazing on time great work

published

892416 James gave excellent service and will go through again. Friendly on time. Cleaned up after himself. Showed me everything he was doing and explained in my terms. Will call agin

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Ros

Ros Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • VIC
  • Verified customer

Rip off!

published
Customer Service
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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2 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Ros
Ros

Thanks but I will be raising this to a higher level as I believe your business model is very dubious. It reflects badly on the whole Jim’s group as I’ve had great experiences with other areas but will never use Jim’s plumbing again.

Randrumm

RandrummMetropolitan Adelaide, SA

  • 2 reviews
  • SA
  • Verified customer

Aircon repairs

published

Cameron, carreid out repairs on evap unit, excellent service and prompt response to carrying out the repairs over all our experiences with Jims was very good would recommend without any hesitations

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Bill

BillMetropolitan Adelaide, SA

  • SA
  • Verified customer

Laurence was great

published

Had a blocked drain, Laurence troubleshooted and quoted and then got the job done in an hour, cleaned up afterwards and very satisfied with the results. Would recommend to others.
Job no. 891793

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Ben R.

Ben R.Metropolitan Adelaide, SA

  • 3 reviews
  • SA
  • Verified customer

[Name Removed] assisted to clear a block sewer

published

He came and identified an issue with our sewer drainage. [Name Removed] was quick with his work and diligent at determining the issue was with SA Waters side of the drainage. Highly recommend him and his company for any household plumbing issues. Unfortunately, after further investigation from SA Water, the blockage was in fact on private property. I would have hoped this could have been resolved in a single visit.

Job 890267.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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2 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Ben R.
Ben R.

Thank-you, a follow-up call to Jim's Plumbing after SA Water had visited, saw the issue resolved at no extra charge.

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Cathy

CathyMetropolitan Adelaide, SA

  • 2 reviews
  • SA
  • Verified customer

Great service from Cameron

published

I walked out the back yard and my hot water service was pouring out water.
Called organised to have someone come out, less than an hour Cameron arrived great service organised a new hot water and put it in straight away .
So Helpful friendly highly recommend Cameron .

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Tatjana C.

Tatjana C.Greater Melbourne (Inner), VIC

  • VIC
  • Verified customer

What an absolute joke!!

published

Called Jim’s plumbing for a quote to replace a natural gas bbq. Explained to lady on the phone that all the connections are already there and just needed to connect the new bbq . She advised that she couldn’t give estimate over the phone but that we needed to pay $132 for someone to come out and quote. We accepted as surely the quote would not cost more than the bbq itself. Plumber came and quoted $2,000. If we knew this we would have never paid for the $132. This is pure robbery and we will never use any of Jim’s services again. Would have been nice if we were given a rough estimate and not forced to pay the $132.
Not very happy and will be sure to advise all our family and friends!

Rates and Fees
Incentivised ReviewNo
2 comments
Jim’s Plumbing
Customer ServiceJim’s Plumbing
Tatjana C.
Tatjana C.

Update!
Contacted the number as requested and Jim’s Plumbing refunded us the call out fee, thank you.

Dan

DanMetropolitan Adelaide, SA

  • SA
  • Verified customer

Laurence did a great job

published

We had an urgent issue on a Saturday evening and we called Jim’s Plumbing. Laurence came out within an hour and had it fixed within two hours. It wasn’t the cheapest but it was a very efficient and good quality work. Job no 890092

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
  • SA
  • Verified customer

Hot Water Service

published

Cameron came out fixed my hot water system. Great on the spot service. Very happy with how quick the response to my call was with an important service like this. Thank you.

Incentivised ReviewNo
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
John

JohnGreater Melbourne (Outer), VIC

  • VIC
  • Verified customer

Evaporative Cooling

published

Our evaporative cooler was in need of repair. We were not only told it could not be repaired but that it had to be replaced by Braemar as they were best. When asked why, was told better warranty, when asked the difference in warranty was told they didn't know. Quoted $6995 for a new unit Braemar LCQ550 installed. When I told him the unit can be purchased for $2300 he said I need to factor in installation. When I told him $4600 for installation was very excessive as no new ducts needed installed he quickly ended the conversation and hung up. Another example of Jim's taking advantage of consumers.

Rates and Fees
Incentivised ReviewNo
1 comment
Jim’s Plumbing
Customer ServiceJim’s Plumbing
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Questions & Answers

Richard B.

Richard B.asked

Jim’s Plumbing

The best freeze proof sillcock brand?

No answers
Leo B.

Leo B.asked

Jim’s Plumbing

Hi guys I just want to ask how much do you charge for installing toilet bowl and canister. Thank you Leo.

No answers
Jacquie

Jacquieasked

Jim’s Plumbing

Just one question, who owns Jim's Plumbing Adelaide because there are some things you need to know about your plumbers and staff. Could I please have an email address and phone to contact the owner?

5 answers
mickey
mickey

Apparently, Jim’s Plumbing Adelaide is the *only* licensee for the plumbing side of Jim’s... a deal apparently forged back at the origins of the Jim’s franchise organisation.

All the vans & drivers are employees of Adelaide, hence you’re not paying the guy who does the work, your paying the Adelaide overlord and his costs too. Hence the ridiculous pricing of parts & labour.
Legally, they’re ok, as they make the upfront charges clear when you book, but say nothing about the lack of basic customer rights, or overpriced incurred charges.

Never again. Ever. More than twice the highest estimate I had prior - and they broke existing fixtures - charged me to perform.a temporary fix - which I’ll have to find some more $$ to repair in the future!

John O.
John O.

These guys charge like QCs

Kathy D.
Kathy D.

THEY WONT BE GETTING MY M0NEY

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