Jim’s Blinds, Shutters & Awnings
Verified118 reviews
I have used Aaron's services a number of times and I cannot fault his professionalism, knowledge and attention to detail, this guy lives and breathes blinds, I always recommend him to my family and friends. Keep up the great work
Beyond Terrible experience dealing with Jims Blinds Shutters and Awnings. The curtains installed in my living room were the wrong length as the original measurement taken was incorrect despite having two visits for measurements as they were originally misplaced. It has taken 10 months of me following up for them to tell me they dont have anyone… Read more
in the area to install a new curtain as the franchisee has left the business. The best offer they would do was to engage an airtasker which i refused as I had paid for a professional service. The situation remains unresolved. Absolutely disgusting customer service.
Avoid Jim's Blinds south yarra. Got an expensive motorized blackout blind installed which failed 3 days after the initial install, despite following the direction of use to the letter. It rolled down lopsided then got stuck, then when rolled up again, just got stuck in the pelmet. It took 4 weeks of back and forth with customer service to get… Read more
someone to fix the issue. Despite saying we didn't want the original installer back because of his poor behavior (which went beyond the poor install) they scheduled him accidentally. While they called us in the morning to advise, by that time we were desperate so got him to attend anyway. As soon as he left and we were putting our child to bed we noticed he hadn't fixed it properly and light was pouring from the top. Then the blind failed a day later, the left track left too loose so the blind was just popping out of its black out track. The company has gone so far as to tell us we can't have any of our aircon on when the blind is rolled down, anywhere in the house, which is obviously unreasonable, or the blind will keep failing, so they are taking no responsibility for the poor quality of their blind. Don't bother with expensive motorized blinds. Who knows if they will work and if not, the slowness of the service is saddening, and the company may blame you for any issues. We are still waiting for a refund or for it to be fixed.
Reviews with attachments
Must have for shift workers – Couldn't be more pleased with the product or service Aaron provided. As a shift worker, the Coverlight blind is a game changer. As in my attached video, middle of a sunny day turns to pitch black, and the remote was an added bonus. Aaron was great to deal with, prompt with communication and my order arrived and was installed quickly after confirmation too. Show details
- +2
Avoid at all costs. If we had known the ordeal we were about to go through (and still are), we would never have considered using Jim’s Blinds — specifically [Name Removed], who services the northern suburbs of Melbourne (Preston). The experience has been nothing short of a nightmare: one issue after another, endless frustration, and even having… Read more
our integrity questioned.
Here are just some of the issues we’ve encountered: • Incorrect blinds installed: We clearly requested bright white blinds across all four units and even took photos during the consultation. [Name Removed] installed a stark white blind in our unit and an off-white/yellow blind in the unit next door — then gaslit us by insisting this was what we had asked for. • Disorganised and unreliable: His record-keeping is messy, and he consistently “forgets” conversations and instructions, whether discussed in person or over the phone. • Safety hazard: One of the blinds fell off its track and nearly hit our 6-month-old baby while we were changing her. [Name Removed] deflected responsibility, blaming it on the supplier. • Damage during installation: He damaged walls in our brand-new townhouse, then attempted to cover it up using green painter’s tape — trying to pass the blame onto our builder by disguising it as part of the builder’s fix list. When we confronted him, he offered free fly screens as compensation. We agreed, but now he denies ever making the offer and instead wants to send in his own patch-up team — which we no longer trust. • Unfulfilled work and poor communication: Despite taking deposits from all four townhouse owners, blinds still haven’t been fully installed more than six weeks later. Communication is minimal at best, and he refuses to resolve the colour issue or refund our money.
This experience has been deeply disappointing — especially from a Jim’s franchise, which we expected to hold higher standards. We strongly advise others to steer clear of this business.
Zoran & Anthea
I was impressed with the quality of work . Arun made sure that everything was done perfectly and that I was completely satisfied of the work done. Definitely recommend. Show details
- +1
I recently had roller blinds and plantation shutters supplied and installed by Jim's Blinds & Shutters, and I couldn't be happier with the results. From start to finish, the experience was smooth and professional. The team demonstrated excellent communication throughout the entire process, keeping me informed and responding promptly to any… Read more
questions. I really appreciated their flexibility with booking times, which made it easy to schedule around my availability.
The attention to detail during both the consultation and installation was impressive, and the final result shows the care they put into their work. The blinds and shutters were delivered in great condition and the installation was hassle-free.
Overall, I’m very satisfied with both the product quality and the service. I would definitely recommend Jim’s Blinds & Shutters to anyone looking to upgrade their window furnishings.
Latest follow-ups
Not happy, poor service – The work consisted of 9 vertical blinds in 3 rooms, 5 inset into the window and 4 mounted over french windows. The installers arrived on the allocated day and about on time. It took a number of attempts to install the first inset track which… Read more
started concern me. When in place and the blades installed they were too long, dragging on the window sill. " Don't worry I will get new ones made".
Next was over a french window. Stand off brackets, track and blades installed, on to next window. Question - "Why are the blades dragging on the floor" Answer - "Oh we need to raise them" which they did.
At this stage I had to leave as I was becoming frustrated. When I returned they were nearly finished.
"We are going to come back, they have given us the wrong brackets" Question - "Don't you carry spares"? No answer.
4 windows had no pelmets "That was not in the quote". Surely if 5 windows had pelmets the salesman (who was one of the installers) would have asked do you want them all the same! The pelmets stand away from the wall which leaves a gap, when asked if there was a return from the front facia to the wall the answer was they do not supply them. When viewed from the front they look ok, but from an angle you see the gap, track and workings - ugly.
To sum up, The initial measuring was done poorly. The installers appeared poorly trained and learning on the job. No spares carried in case of the above event. Pelmet returns nee to be supplied.
Not happy with this experience and would definitely not recommend this company.
Follow-up · The new blades were made and installed. We were told the pelmet gap was just the way they come, after some “discussion “ and internet searches of other suppliers they relented and installed the returns that finished the pelmets properly. Needless aggravation.
Positive reviews
Aaron went above and beyond for our blind installation. From the moment we met him, his energy, enthusiasm and passion for his work was on show. The pride he took in every aspect of the process is reflected in the finished product. We are very grateful to have met him and I highly recommend his services. Thanks, Aaron for making our house more like a home. Show details
I recently had my blinds and curtains installed by Jims and I am really happy with the results. I was in touch with Arun, he was really professional. From initial consultation to the final inatallation, the entire process was efficient and smooth. Arun was really supportive and guided me through different styles and option. I highly recommend Arun and Jims for blind and curtain solutions. Show details
Arun couldn't have made it easier for me from choosing blinds to the installation. He was friendly, professional, knowledgeable and very prompt. There was a small issue which he fixed with no problem or inconvenience to me, and the blinds look great. I would definitely recommend Arun /Jim's Blinds Show details
Negative reviews
I had one of the worst experiences dealing with Jim’s Blinds. The initial consultation was great, they took measurements on the day and said it will take around 6-8 weeks until installation which fit our timeframe. From there on, the experience was terrible. They had to come out 2 more times to re-measure because they kept doing it wrong or not… Read more
saving the details meaning I had to keep taking time off.
Then when it came to installing which I needed to keep following up myself as it was much longer than the 8 week turnaround time, the installer came out only to find he had been given the wrong product. The curtain tracks did not match the curtains, therefore could not be hung. The blinds didn’t have the right draw cords, so not all could be hung.
He gave the feedback onto the office staff who assured me it would be fixed next time they came out. I then had to follow up again as their timeframe stated blew out again. Once they finally came, the products were wrong again and still couldn’t be installed. Another waste of time and waste of leave taken at work.
When speaking to the office staff, they profusely apologised for the error and assured me it would be fixed. By this point, they had come to my house 5 times and the job was half done. This had taken around 5 months so far.
Finally after more following up from my end, they came out and installed the remaining curtains. I found the curtain rods were not the same size and asked that new ones be sent out that matched so I can replace them.
The office staff assured me this would happen, however a year later and I’m still waiting for them and waiting to hear back.
This is by far the worst company I have dealt with. The lack of detail managed by the office staff is shocking. Having to remeasure a job three times because they did not save the details is terrible. Then having to send installers a further 3 times with the wrong products is another shocking experience.
You couldn’t pay me to use this company again. I strongly recommend never using Jim’s blinds for your property.
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What a complete cluster. DO NOT use Jim’s blinds in Melbourne. Absolute rubbish. Multiple problem regarding being organised before the blinds were even installed. $10500 worth of blinds. 32 roller blinds of which the condition was I get 6 months out of a charge. Having 32 battery operated motors this was the single most important consideration. I… Read more
was promised 6 months is what I will get per charge if operated twice per day. Reality- 3-6 weeks. I have notified Jim’s blinds and they have said they will replace all the motors but nearly 4 months later and I’m still chasing them up. I don’t get replies to text messages nor returned phone calls. Customer service is a disgrace. Excuse after excuse. Next step is Consumer Affairs Vic and DBDRV. I should not be having to go down this road. DO NOT USE JIMS BLINDS.
This has been, honestly, the worst and most violent experience I’ve ever had in Australia. A few weeks ago, we contacted Jim’s Blinds for a quote and provided photos so the job was clear. Chi confirmed he could carry out the work and came to my apartment, where my partner was home alone working. Chi arrived without any helper, tools, or even a… Read more
ladder, and immediately began complaining. He asked my partner to assist him because he couldn’t do the job alone. She explained she was working and could not leave her responsibilities, nor was it appropriate for her to perform physical work that we specifically hired the company to handle.
At that point, Chi became verbally aggressive, raising his voice and pointing his finger at her repeatedly. It was an extremely distressing situation, especially alone in her own home. He then left the apartment shouting that he wasn’t going to do the job without the extra help he was requesting.
Afterwards, he called me. When I told him that his behaviour was unacceptable and he should have arrived prepared, he responded with: “Are you going to listen to me or continue blah blah blah.” I have never encountered someone so disrespectful, and I ended the call because I will not engage with that level of aggression.
It was a horrible experience from start to finish. Don’t hire this company.
Recent reviews
Do NOT use this company. Here’s the quick summary; - Cafe Blinds x 2 quoted in October 2024 - Blinds ordered and 50% deposit paid in November 2024 - Blinds installed In January 2025 - Complaint raised about 1 blind installed incorrectly within days of installation - Acknowledgement by Jims but nothing done - Blind with the issue collapses… Read more
completely 25th February 2025 - Complaint lodged with Jims immediately and blind removed 26th February by the franchisee - Despite complaints raised to several Jim’s staff (by phone initially, [Name Removed], [Name Removed], [Name Removed] and the franchisee directly), allegedly the “repaired” blind had not been received by the franchisee - Jim’s keep blaming the franchisee, the franchisee keeps blaming Jim’s.
To date, NO ONE has taken accountability. 1. Time from quote to installation: 90 days 2. Time from installation to faulty blind collapsing: 4 weeks 3. Time from collapse to now without a resolution: 8.5 months
How does it take only 90 days from initial quote stage to installation but a further 8 months post installation (so far) without a resolution?
Doesn’t add up. Completely unacceptable by any standard.
Avoid Jim's Blinds. We had a terrible experience with a complete blackout blind installation. The aesthetic is poor, and the blind broke after only a year. We've had multiple repair callouts, and despite stressing the urgency of our privacy issue, the service has been unacceptably slow. It's been almost 2 weeks since we put an urgent request, Arun… Read more
is yet to get back to us. We were originally promised a 10-year warranty for any fault not caused by us, but now we're being told the warranty is questionable because it's been over six months since installation. This is false marketing and a complete failure in customer service."
Purchased blackout blinds from jims blinds. The product they product was out of spec. Nothing match what they prpmised.they sent 6 contractors to fix it at the end , they broke the motor and damaged the blind on top of it they asked for the cost. Dont bother woth them Show details
We had blinds installed back in March. They were guaranteed to be 100% black out & cost a pretty penny. They were meant to be backed by a workmanship and product guarantee. One of the rooms blinds have a hole in it and two of the others have not been sealed properly and are not black out. Now the franchisee is no longer working for Jim’s and head… Read more
office is being no help. Really unhappy with the service and product. I’ve put off leaving this review for a few months to give them time to rectify but they are now not responding. Definitely do not recommend.
What ever you do, do not use Jim’s for your outdoor blinds. Their blinds are garbage, they exaggerate the quality and performance of their blinds. My daughter has had nothing but trouble since installing them. Jim’s have been out to rectify them on several occasions. Jim Penman himself had to get involved, he stated that if the issues can’t be… Read more
rectified they would refund her, her money. My daughter is still waiting and now Jim Penman is not responding to her emails. You have to question the culture within this organisation. Save yourself a lot of grief and go elsewhere.
Ordered and paid in full an external blind to match previously supplied ones, waited 4 months for installation. I don’t know how they make any money, in this time they came to site 3 times including twice canceling there appointment and 5 phone calls to follow them up, when they did come the blind and brackets were wrong, it then took over 5 weeks… Read more
to return. When they did come back they again had the wrong brackets, at least this time the smart installer had an Uber bring the correct ones, thanks Jamie for finally finishing off a lengthy ordeal. Total incompetence and terrible service once they get your money.
Unprofessional, unapologetic and not much experienced at what they are doing. I strongly suggest you avoid them if you are in Perth. They pitched me 30 days from deposit to install when taking deposit. Had a manager from Melbourbe with them who backed the claim. Ghosted away after taking deposit. When I reached out, they told me their machines… Read more
are broken and they have no line of sight for installation date..!! How hard was it to call me and let me know of this?
Ended up installing 4 months later and still doing it wrong. As of today (one year from deposit) I'm still chasing them to fix their errors. No Apologies, No Sorry - instaed rude, unprofessional and showing no concern for customer, have caused me a year of distress.
Year later im still following up with them to come and rectify their problems as the blind have come out of its side tracks and other is soggy on one side. They have moved that date twice already.
Have called them again. They don't follow up or tell me what their plan is to rectify the issue.
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- +7
Jim blinds South Yarra Avoid them completely !!! It’s coming up to 1 year since I had semi and blockout blinds installed in my home where do I start … from day 1 (10/9/24) of the installment the poor quality of the blinds were appalling . The quality of material shocking and to be told to keep the blinds closed for 2 weeks so the creases can… Read more
come out was there solution. Which mind you they were still creased after 2 weeks of keeping them down. I have attached all the photos .
On the 2/11/24 they had someone they out sourced to assess the damaged blinds . Conclusion they were only going to replace 2 blinds as the rest of the creases in all the other blind will eventually come out . On the 14/12/24 I had them come out to install the replaced blinds which again were damaged ( photos attached which are circled in red) I sent another email with photos expression my frustration .
On the 4/2/25 through email I was told that the x2 blinds have again been remade and Luke from the installation department will contact me to organize a date for them to be installed .
10/2/25 [Name Removed] called and we had booked in for the 23/4/25 for them to be replaced and that he would contact me closer to date with a time , as I couldn’t take anymore time off work during the week which it had to wait until I was on AL.
On the 2/4/25 I contacted [Name Removed] to touch base with the installation of new blinds and advised that I wouldn’t be available in the morning of the 23/4 but the afternoon I was free.
On the 7/4/25 he responded and told me the initial installer no longer works for them and a new installer has been appointed but they go on their own scheduling and they will contact me and try there best to stick to the date we had booked.
That’s was the last time I heard from Jim blinds until I received a email on 23/5/25 Stating that the repayment of my blinds have been completed and the remaining amount was outstanding … the second replacement of blinds weren’t even installed yet . I have never experienced such a dysfunctional non professional company in my life .
The major stuff around they have done with me is an absolute joke .
Mind you they want you to pay in full before the installers arrive to install blinds Thank gosh I didn’t pay them which I was never followed up on and worked in my favor because once they were installed the quality was absolute rubbish .. And have been waiting for them to replace these 2 blinds they were suppose to do back in April.
Avoid using them if you don’t want the major stuff around .
Avoid Jim's Blinds Double Bay. Poor customer service, actively lies about timelines, parts etc., communicates exeremly poorly. Will never use again, recommend to others to avoid as well.
Apparently they say I made a complaint about Brendan Crankshaw,if I did I am withdrawing it, and say thanks to Brendan for the great job he did installing our security door, we are very happy, thanks again Brendan Steve & Chris Rhodes Show details
Avoid Jim’s blinds Sunshine Coast!! Can’t rate this service low enough to be honest. Since purchasing the blinds in may 2023 we’ve had nothing but issues. Previously had screenaway blinds installed in our last house which were perfect. When I got the quote for Jim’s blinds [Name Removed] the installer and another member of the Jim’s blinds team… Read more
laughed about the quality of screenaway and how Jim’s products were far superior. We wanted 4 blockout blinds installed on one side of our house, I was told the job would take 1 day to complete. The first day [Name Removed] turned up, it was pretty clear he had little idea what he was doing. He dropped the blind in our master and damaged the wall. He later paid for the damage to be repaired. He Kept having to call the supplier, blaming the blinds when things weren’t working and by the end of the day we had 2 blinds hung, none of which worked. The end of the day being 730pm when my husband kicked him out because we needed to get our daughter to bed. Equipment was allegedly turning up broken which added to [Name Removed] issues as well. Another Jim’s member turns up with [Name Removed] the next day, not sure what his purpose was seeings as he did very little labour. The two of them took 5 days to complete the blinds! The craftsmanship is messy, the frames of the blinds don’t sit flush with the window frames, expander foam is visible in gaps, small slivers of light are still visible in places, the charging ports don’t line up correctly with the holes which makes plugging them in very difficult. Fast forward 2 years and we are still having issues. [Name Removed] has had to come out at least 6 times since then to fix issues, multiple parts have had to be re ordered and replaced. And in our most recent issue [Name Removed] actually sent me a pdf with instructions on how to try and repair the blinds myself to ‘save on a service fee’. Not sure why we would be incurring a service fee when the last time he attempted to repair that same blind was only 9wks ago. He also mentioned that there would be a fee involved if the 12 month warranty had lapsed on the parts, well luckily for us [Name Removed] we haven’t had that issue yet seeings as the master blind hasn’t made it that long without breaking!! AVOID THIS BUSINESS LIKE THE PLAGUE
We had our first consultation for our new house measuring all windows, paid our 50% deposit on a total cost of 17k, then had a check measure completed. Waited 7 weeks for install. First install date they texted me while I was driving to our new house saying they could be there at 6pm. Organised for another date, drove up to our new house only to… Read more
find that nothing fits, all measurements are wrong. Now we need to wait for all blinds and shutters to be made again. No response as yet from the sales manager. The guys installing which is a seperate company had to go round and measure every window all over again. Hopefully it’s third time lucky as these delays from Jim’s blinds and shutters are now delaying our move in date. Not impressed so far.
DONT USE THEM – If I could leave zero stars I would we booked jims to do our entire home of sheers, shutters, indoor and outdoor blinds and from the second installations began it has been a joke. An absolute circus. so much has gone wrong that I actually forget everything but here is a sample of issues every single one of the sheers were too long and had to… Read more
be remade
the coverlight blinds expand and contract with heat and cold from outside which makes the blinds buckle and crease. These needed to be replaced with normal blinds and then they had to fix all the holes in the framing from the coverlight frames
the outdoor blinds dropped and buckled pretty much straight away and had to be replaced
ALL the shutters were measured wrong so that we couldn't even adjust them. These are an item that need to be ordered from overseas so there will big delays with this
we have had soooooooo many Jims Blinds tradies through this house and been assigned different managers I have lost count and this whole process has been going on for more than a year
They had the excuse that the guy who measured and quoted dropped the ball and had been dealt with but then shutters were measured wrong two more times
Heck even after they installed a battery operated indoor blind the damn thing fell and broke our window frame and damaged the newly repaired window frame
The whole process has been a circus and I have held off writing any reviews because they have attempted to fix all their errors. But last week they decided to send me an nasty email advising me I had money outstanding with a seven day warning. This was the first I had received ANY notification that any funds were outstanding and the tone and threat of the email was beyond rude.
Absolute nerve after everything we have ever so patiently put up with them
DO NOT USE THESE GUYS
Extremely satisfied – Arun was extremely knowledgeable, personable & made the process super easy. Communicated everything extremely well & answered all questions we had. We love the job he did on all of our works, he went above and beyond & thought of many things that we missed that we are extremely happy with now.
Terrible experience – Terrible service. After paying the amount in full , they kept cancelling installation appointment and no matter how many times I reach out to them , they just keep promising to resolve the issue with no action taken. More than a week since i paid in full, curtains are not installed yet. Very disappointed.
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Update: Jim’s have finally refunded us the deposit we paid.