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John Ryan Removals
Damien CrosbieGreater Melbourne (Metropolitan), VIC
- Verified customer
Great prior to payment
Good service prior to payment.
Hard to get answers once payment made
Furniture packed and unloaded like amateurs. We had so many boxes damaged. Everything was thrown on top of itself. Workers at the other end not helpful at all.
Not happy at all
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Jen WGoulburn Valley, VIC
- Verified customer
Stress free! :)
Had a four bedroom house move from Melbourne to Country Victoria during 'peak moving period' and from start to finish I found everyone from reception and administration staff to removalists to be professional and friendly. After filling in an initial inventory form, Mark came out to assess the inventory and discuss our packing needs, etc. The truck arrival time was confirmed the day before and was on time; packing was seamless and cheerful; the truck took up our court but the driver helped our neighbours navigate entry and exits to houses (!...Read more
). Drop off was the following day and again the removalists were on time, professional and cheerful. There was no damage to our furniture and goods, and the men seemed to know exactly where things were best placed, and would move pieces with no hassle if asked. They seriously made this potentially difficult move an easy one for me. Thank you so much to everyone from Montana, to Mark, to Helen, Sue, Andrew, Andy, Luke, Ben and the 'Shep' helper (sorry forgotten name)... Jen WSimilar opinion? Write a review on ProductReview.com.au!
MBOGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 6 likes
- Verified customer
Terrible experience
We engaged JRR to move us from Brisbane to Melbourne in Late Nov 2020. The process leading into the upload provided us with confidence but it all went downhill from there. The day of moving only one person turned up. It was clear there was a problem gauging the JRR representatives reaction when he arrived at the property in Brisbane. The comms between Melb and Brisbane had clearly failed. There was only on person on that day to move a 55 square house. All other JRR staff did not turn up. After several hours of JRR trying to source new staff the...Read more
2 day process turned into a 3 day process - a complete waste of our time (which we didn't have) and very stressful. Upon arrival in Melb - the process wasn't much better. The comms were poor and when we contacted JRR to complain about the process we were effectively brushed off being told that in Brisbane they are at the mercy of unreliable subcontract labour (reinforcing the point by saying this is common to removal companies). Once they finished the job we never heard from anyone again. That was probably the most disappointing part - they know how badly it all went wrong and took no responsibility at all. We have over Christmas unpacked finding a number of items broken, damage to furniture and missing parts to furniture. I would not recommend using them ever again. We have moved several times, including interstate, over the past 10 years and this is the worst we have experienced by far. You expect a few things to go wrong but this was well beyond.Similar opinion? Write a review on ProductReview.com.au!
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JLAGreater Melbourne (Outer), VIC
- 12 reviews
- 13 likes
- Verified customer
a friendly and efficient service
My move was from an outer eastern Melbourne suburb to a town in Tasmania during covid. John
Ryan made the whole process problem free. They were flexible with the booking, adjusted their price below the competition and what I could pack. The men who did the 'uplift' in Victoria and the men who delivered in Tasmania were patient, friendly and polite. No furniture was dragged, nothing dropped or knocked. Their physical ability was impressive, especially in Tasmania as they carried furniture up a steep drive and then up 2 flights of stairs. All my belongings arrive safe and in one delivery. I thank them all.
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DavidGreater Melbourne (Metropolitan), VIC
- Verified customer
Very Thankful
A two storey three bedroom unit with shed to a two storey three bedroom unit which are 6kms part from each other and within the time estimated it would take to complete the move.
1 comment
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PeterGreater Melbourne (Outer), VIC
- Verified customer
thank you for an efficient and courteous move
I had my belongs packed, removed, stored and then delivered. The move was conducted efficiently, safely, and all my communications with the office and the handlers were courteous and informed.
I recommend them to anyone about to move.
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- Verified customer
Great Service Again
This is the third time we have used John Ryan removals, all very successful. The first was a large household, the second a difficult and complicated flat move and storage, and the third from storage to another tricky flat location. On each occasion the removalists were on-time, highly efficient (no damage), thorough, sympathetic to special requests and concerns and great to work with. Back office worked well also. We have had many moves over the years and these were right up with the best.
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- Verified customer
My Move made easy
From 3 Bedroom home in Melbourne to a similar size property on the Sunshine Coast Queensland they packed and transported my household items very efficiently would recommend their service. They scheduled all aspects to my satisfaction
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Keith and Ann CopeGreater Melbourne (Inner), VIC
- Verified customer
Excellent service and back up in moving to Qld. During lock downs and isolation
From 3 bedroom town house to 3 bedroom apartment I Brisbane
!741 Kilometres to be exact 3 days of driving for us.
John Ryan were hampered by many things including state laws due to the virus but Our contact there pushed all the buttons to be exactly on time for the revised delivery
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Colin FGreater Melbourne (Outer), VIC
- Verified customer
Excellent Service
We had to move the contents of a four bedroom house over the Easter break, necessitating trucks being organised before and after Easter. Pick up occured right on time both days and the guys were very helpful and considerate of our property. Everything arrived without damage and was placed exactly where we wanted it. Would use John Ryan again.
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Perfect Move.Greater Melbourne (Inner), VIC
- Verified customer
Firstly the move and then the storage followed by the storage delivery. Always very helpful and caring and patient.
We initially moved a 4 bedroom house to a smaller unit and had the balance of our goods in storage. The move went very well, then the delivery of the stored furniture 3 years later also went very well. The attitude of the workers was first class. Every piece was in top order, clean, well packed and delivered with genuine care and patience. We could not have asked for a better executed job.
They also happily came back to put together a piece of furniture whose bits had been stored in one of the cartons.At the same time they collected many of the now empty cardboard boxes for recycling.
Very good communication from the office also so that we knew exactly what to expect and when. Thorough professionals all through.
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- Verified customer
Outstanding team. Outstanding job
3 fit, strong and very professional men from John Ryan moved our 4 bedroom town house yesterday. Started at 0745 and finished around dinner time. Lots of expensive and delicate furniture plus the added headache of three young children’s rooms filled with plenty of Alan key furniture.
David, Ari and Robert worked as one. Like a well oiled machine. Awesome team work. They were fast yet gentle, excellent with my wife and three young children and took all the stress out of the day.
In using removal companies over the last 20 years these men were by far the best team I’ve encountered. Could not recommend them more highly.
A massive thank you to John Ryan Removals and your professional team.
Lockie Maxwell-Wright
1 comment
Tony R.John Ryan Removals
Thanks Lachlan, I'll pass that onto the crew. Stay safe.
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Nina N.Greater Melbourne (Outer), VIC
- Verified customer
Great experience!
John Ryan Removalists are true professionals! Brilliant service from the first contact to the completion of our move. Thanks to the great communication we exactly knew what to expect on the day. We had a lot of quite heavy furniture and a number of large pot plants. The four guys who were quite coordinated loaded two trucks with our stuff applying great care. We were moving to a two storey house on a hot day... with no air-conditioning working . Our removalists manoeuvred heavy pieces of furniture up the stairs with great skill and quite happily returning some pieces back downstairs when we asked them to. We are very pleased with the whole experience and would be recommending John Ryan Removalists.
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LindsayGoulburn Valley, VIC
- 3 reviews
- 2 likes
- Verified customer
Everything went Perfect .
The John Ryan guys were very professional from John who did the quote to the guys on the actual day .They moved a whole house over 200 Kilometers for us with some fragile items and not a breakage The guys on the day were very professional and did look after every item very well This company was recommended to me by someone who had used them and I am pleased to say they did a first rate job .
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Dannii E.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great removalist. Five stars for professionalism, customer service & care!
I moved interstate from QLD to VIC & used John Ryan Removals for the MEL end delivering my goods to my new 1 bedroom apartment. I was so impressed with the customer service provided by Helen in the office, but even more so with the two removalist Josh and Jarred who came to my place. Their professionalism and care with my furniture was five star and above that they were really friendly and helpful. I would highly recommend John Ryan Removals to anyone who is looking to move locally or interstate! Thank you John Ryan Removals, and to Helen, Josh & Jarred for making everything to do with my move stress free and easy.
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- Verified customer
Excellent service
We moved from a large (10 room) family home to a smaller one 100 km away. The move itself was staged over 3 days: day 1 packing of delicate items; day 2 clearing of house to overnight storage; day 3 delivery to new home following settlement. We packed the remainder of items ourselves. All was done on time and was extremely smooth & professional
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LynetteGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Verified customer
Interstate removal - Excellent and Professional
Ryans removal were simply amazing, from first point of contact to the final drop off of our furniture and the followup call everything went smoothly. Interstate move was so easy with Ryans. The boys who looked after us were wonderful, all items that were fragile (including large glass top dining table) was packed brilliantly. On arrival at new home everything was put in place and nothing was broken in the whole move. We would recommend Ryans to anyone who wishes to move both locally or interstate. Thank you to everyone who made this move so easy for us. The staff are amazing.
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GeelongiteSouthwest, VIC
- Verified customer
A smooth and professional move
We've moved country almost half a dozen times and know the difference between a good removals firm and a poor one. John Ryan was firmly in the good category, with good communications and very efficient workmen. Thanks for making what can be a difficult event easy as!
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- Verified customer
From the first contact to completion the service was 5 star .
We have been living in our 3 bedroom house for the past 34 years.
So for us it was a big challenge to get our belongings from Mont Albert to Ballarat
They began on time as stated packed our house lot and delivered at the stated time in Ballarat. We have now unpacked all the cartons and no damage
1 comment
Tony R.John Ryan Removals
Hi Rowland, thank you for your review. I hope the cold blast last week didn't take the shine off moving to such a great location.
Regards
Damian
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- Verified customer
House contents removal
The John Ryan team picked up our household effects from a location requiring smaller shuttle truck from house to main (container) trucks parked on the flat area nearby where they were trans-shipped as we are putting into storage for a short period'
A team of 5 men who arrived circa 7.30 am and worked solidly until they finished loading at circa 3.00 pm. They were courteous, good humored and a credit to John Ryan Transport service reputation
For this first stage of the move we are extremely pleased and we have every confidence that the delivery in about a weeks time will be equally professional
Mike and Gill Poulton
1 comment
Tony R.John Ryan Removals
Thanks Mike. Lets hope again for good weather.
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Questions & Answers
Krisasked
Does anyone have to use John Ryan Insurance? If so, whats the experience like, does it worth it? Moving from Melbourne to Queensland
1 answer
You don’t have to use John Ryan Insurance. You may be able to go through your own house & contents insurance for a quote. Or you can choose to have no insurance. We had no issues with breakages and found the service to be very professional and we chose the no insurance option
On such a big move and if you have some precious and valuable items it might be worth considering
Good luck with your relocation
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David
Having searched online for comparable removalists, to only receive emails stating hourly and open-ended rates. We then phoned a couple of the companies that had mailed us their particulars and their b... Read more
rochures. The only company to suggest a proper quote would require an inspection of what was to be moved was John Ryan Removals. Thankfully, this was the best way to go for us, as we had certainty as to cost and method. The move itself was a less stressful procedure due to the Ryan staff involved who showed that they cared about our belongings and the timing of the whole move. We would like to recommend John Ryan Removals for those moving and we will use their services again if required.