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John Ryan Removals
- 2 reviews
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Brilliant service
Removal to smaller property from Wantirna South to East Ringwood. The team arrived on time & the job was finished on time. They were respectful, friendly, helpful, efficient & professional. Would highly recommend this removal company to everyone. Steve A.
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No care, no responsibility!
JR moved a beautiful old family piece for us and it arrived damaged! We chose a larger more expensive firm thinking they would be reliable. We are devastated, particularity that JR don't want to assist. If you don't insure they don't care. We wanted a safe move not an insurance payout when it gets damaged.
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- 2 reviews
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Excellent Interstate move
We had our furniture and belongings of a three bedroom two storey townhouse in Melbourne to a single level home in outer Sydney. All went really smoothly with no damage to the items and nothing was missing.
All items were numbered, listed and then we checked them off as they were unloaded. The team from John Ryan packed it all into a container on Monday afternoon and then stored it there in Melbourne
We cleaned up the house, packed the car and headed off Tuesday late afternoon for Sydney. We had a day's break on the way and arrived Thur...
Read moresday evening. John Ryan put the container on the train Thursday night and an associated company picked it up, delivering and unpacking the furniture Friday morning. All items were listed and checked off as they were unloaded. This arrangement took all the pressure of us, not having to rush our trip. As we are in our 70's this was much appreciated. At both ends the teams were excellent in their care and friendliness and patience. They took their time and checked with us constantly as what we wanted done. We would highly recommend their services.- Rates and Fees
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Excellent Service
Thank you for a great experience with the final delivery of items from my 3 bedroom Hong Kong apartment to Melbourne. From dealing with Australian government documentation to the unpacking at two different locations, the process was smooth, efficient, and at the agreed time and day.
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Melbourne to Perth
Hi, I have used John Ryan Removals from Melbourne to Perth in March 2020. I have found them to be extremely good, helpful and professional. I definitely recommend them for any interstate removals. I would like to appreciate Helen Marshall for her exemplary customer support and understanding of my situation and helping me in every possible way. Their team is also very good. Definitely 101 points out of 100 for them. Thanks John Ryan and team
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Great prior to payment
Good service prior to payment.
Hard to get answers once payment made
Furniture packed and unloaded like amateurs. We had so many boxes damaged. Everything was thrown on top of itself. Workers at the other end not helpful at all.
Not happy at all
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Stress free! :)
Had a four bedroom house move from Melbourne to Country Victoria during 'peak moving period' and from start to finish I found everyone from reception and administration staff to removalists to be professional and friendly. After filling in an initial inventory form, Mark came out to assess the inventory and discuss our packing needs, etc. The truck arrival time was confirmed the day before and was on time; packing was seamless and cheerful; the truck took up our court but the driver helped our neighbours navigate entry and exits to houses (!...
Read more). Drop off was the following day and again the removalists were on time, professional and cheerful. There was no damage to our furniture and goods, and the men seemed to know exactly where things were best placed, and would move pieces with no hassle if asked. They seriously made this potentially difficult move an easy one for me. Thank you so much to everyone from Montana, to Mark, to Helen, Sue, Andrew, Andy, Luke, Ben and the 'Shep' helper (sorry forgotten name)... Jen W- Incentivised Review No
- 3 reviews
- 7 likes
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Terrible experience
We engaged JRR to move us from Brisbane to Melbourne in Late Nov 2020. The process leading into the upload provided us with confidence but it all went downhill from there. The day of moving only one person turned up. It was clear there was a problem gauging the JRR representatives reaction when he arrived at the property in Brisbane. The comms between Melb and Brisbane had clearly failed. There was only on person on that day to move a 55 square house. All other JRR staff did not turn up. After several hours of JRR trying to source new staff the...
Read more 2 day process turned into a 3 day process - a complete waste of our time (which we didn't have) and very stressful. Upon arrival in Melb - the process wasn't much better. The comms were poor and when we contacted JRR to complain about the process we were effectively brushed off being told that in Brisbane they are at the mercy of unreliable subcontract labour (reinforcing the point by saying this is common to removal companies). Once they finished the job we never heard from anyone again. That was probably the most disappointing part - they know how badly it all went wrong and took no responsibility at all. We have over Christmas unpacked finding a number of items broken, damage to furniture and missing parts to furniture. I would not recommend using them ever again. We have moved several times, including interstate, over the past 10 years and this is the worst we have experienced by far. You expect a few things to go wrong but this was well beyond.- Incentivised Review No
- 16 reviews
- 15 likes
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a friendly and efficient service
My move was from an outer eastern Melbourne suburb to a town in Tasmania during covid. John
Ryan made the whole process problem free. They were flexible with the booking, adjusted their price below the competition and what I could pack. The men who did the 'uplift' in Victoria and the men who delivered in Tasmania were patient, friendly and polite. No furniture was dragged, nothing dropped or knocked. Their physical ability was impressive, especially in Tasmania as they carried furniture up a steep drive and then up 2 flights of stairs. All my belongings arrive safe and in one delivery. I thank them all.
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Very Thankful
A two storey three bedroom unit with shed to a two storey three bedroom unit which are 6kms part from each other and within the time estimated it would take to complete the move.
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thank you for an efficient and courteous move
I had my belongs packed, removed, stored and then delivered. The move was conducted efficiently, safely, and all my communications with the office and the handlers were courteous and informed.
I recommend them to anyone about to move.
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Great Service Again
This is the third time we have used John Ryan removals, all very successful. The first was a large household, the second a difficult and complicated flat move and storage, and the third from storage to another tricky flat location. On each occasion the removalists were on-time, highly efficient (no damage), thorough, sympathetic to special requests and concerns and great to work with. Back office worked well also. We have had many moves over the years and these were right up with the best.
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My Move made easy
From 3 Bedroom home in Melbourne to a similar size property on the Sunshine Coast Queensland they packed and transported my household items very efficiently would recommend their service. They scheduled all aspects to my satisfaction
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Excellent service and back up in moving to Qld. During lock downs and isolation
From 3 bedroom town house to 3 bedroom apartment I Brisbane
!741 Kilometres to be exact 3 days of driving for us.
John Ryan were hampered by many things including state laws due to the virus but Our contact there pushed all the buttons to be exactly on time for the revised delivery
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Excellent Service
We had to move the contents of a four bedroom house over the Easter break, necessitating trucks being organised before and after Easter. Pick up occured right on time both days and the guys were very helpful and considerate of our property. Everything arrived without damage and was placed exactly where we wanted it. Would use John Ryan again.
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Questions & Answers
What do i do when i can't get an answer from JRR as to where the container is after almost 4 months? Nikos
Does anyone have to use John Ryan Insurance? If so, whats the experience like, does it worth it? Moving from Melbourne to Queensland
You don’t have to use John Ryan Insurance. You may be able to go through your own house & contents insurance for a quote. Or you can choose to have no insurance. We had no issues with breakages and fo...
Read moreund the service to be very professional and we chose the no insurance option On such a big move and if you have some precious and valuable items it might be worth considering Good luck with your relocationGet an answer from our members and John Ryan Removals representatives
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Having searched online for comparable removalists, to only receive emails stating hourly and open-ended rates. We then phoned a couple of the companies that had mailed us their particulars and their b...
Read morerochures. The only company to suggest a proper quote would require an inspection of what was to be moved was John Ryan Removals. Thankfully, this was the best way to go for us, as we had certainty as to cost and method. The move itself was a less stressful procedure due to the Ryan staff involved who showed that they cared about our belongings and the timing of the whole move. We would like to recommend John Ryan Removals for those moving and we will use their services again if required.