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See the Best 4-Wheel Prams & Strollers in 2019 as rated by Australians on ProductReview.com.au.
SanaVictoria
Do not buy Joolz
So I bought my Joolz pram this year. As I stopped using the bassinet, I put the other seat in and after a couple of days, the little buckle from the seat belt fell out. I was so lucky that I noticed it before my 6 month old did as he could have easily put it in his mouth and choked on it. I emailed complaint and receipt to customer service and all they did was send me a cup holder as compensation. That is pathetic from a company who sells expensive prams. I bought mine for $1500 and I am disturbed that it had a choking hazard and could have seriously caused damages to my baby. So please do not purchase Joolz.
Purchased in February 2019 at Baby Bunting for $1,500.00.
1 comment
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N.T.NQueensland
- 7 reviews
- 1 like
- Geo2 Single
- Verified purchase
Don’t waste your hard earned money
Bought the noir geo2 joolz. Received our pram 6months after purchasing. Was not told when we went to pick it up to register for lifetime warranty so missed out by few months after cut off due to their strict terms and conditions so was only provided standard 2yrs instead. Seeing how much you spend on the product you would think they could at least see the circumstances and allow it as a once off but no as they are strict with their Terms and conditions. Was given a promo summer seat with pram but didn’t fit because it was for another model. Too...Read more
k this up with head office only to pretty much be told it was out of their hands and to take it up with Toddler town as it is a Toddler town promotion not joolz promotion. Very inconvenient having to call and return seat to Toddler town than waiting a few weeks to pick up the correct one. Only positive note was the service I received from [name removed]. For what you pay it’s definitely NOT worth it. Especially when your child out grows it quickly. We bought it Boxing Day but received 6months later so by than my daughter was already crawling and wanting to stand and try walking. By time she started walking she was not interested in just sitting in stroller. Real waste of time and money. Pram is also heavy so if you are out on your own can be tricky loading and unloading in to the car. The low scoring is due to fact I had not really had much use for the product seeing as she already out grew it and mainly due to circumstances that I had disclosed to joolz regarding the registration of life time warranty.Purchased in December 2018 at Baby & Toddler Town for $1,600.00.
5 comments
Customer Service T.Joolz
Hi Nga, I'm sorry to hear about your experience. I know that one of our team members is working hard to get your lifetime warranty certificate form Joolz Head Quarters in Europe. I'll make sure that w... Read more
e come with an answer soon for that case. About the summer seat, I'll check out that with the team and fix the issue asap. Hope we can turn this situation towards a happy end.I’ve already received an email from Sofie & Team. Outlining the above outcome.
Hayden Humber from your Melbourne team has been amazing to deal with. A part from that everything else has been extreme... Read more
ly disappointing. I wish I had never bought this pram.Customer Service T.Joolz
Hi Nga,
Our customer service team has responded to this privately and have emailed you directly with the facts behind this review and we look forward to resolving this review shortly.
Regards,
JOOLZ AUS
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Ennaihr
- 5 reviews
Love!
Love this pram! It's stylish, light, and maneuvers easy. Constantly getting compliments on my pram then when they look inside and see my baby, i get compliments about him too LOL I love that there's an option to change bottom basket to another cot in case of a new baby. The bottom basket is also very spacious, has handles and is removable and can be used like a shopping basket
My baby is a chunky 5mth old and is still using the cot so once he's big enough to change to the bigger seat, I'll update my review. But so far, i love it! The hood can ...Read more
extend and provides amazing coverage from the sun Another plus is lifetime warranty. How awesome is that? All i need now is for Joolz to send me a freebie for my awesome review *wink wink* lol jk. This is my honest opinion though.Purchased in March 2019 at Baby Train Physical store for $1,700.00.
1 comment
Customer Service T.Joolz
Thank you so much for your review! For us it’s important to know every joolz parent’s opinion and suggestion. Thanks for sharing yours. You will have a lifetime of joy with your Geo2, enjoy the ride!
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Michelle
- 5 reviews
- 6 likes
Barely used and still has sooo many issues
The pram is very heavy so it isn’t great on grass and is not compatible with sand.
The structure of the pram does not support suspension so I am onto my second set of wheels as they keep creaking. Also had issue with break not kicking off and handle bar being Woodley. It does fold very easily and looks fab. Joolz customer service are quick to respond to concerns, however process of having the pram that is still under 2 yr warranty picked up to be assessed is frustrating.
Purchased in October 2017 for $1,600.00.
2 comments
Customer Service T.Joolz
Hi Michelle,
If our customer service team is already on top of your needs then it's under control. If it's who we think it is, I believe we are currently paying to have your pram collected, assessed a... Read more
Thank you, your team have been great in dealing with the on going issues. Hopefully we now all have a solution.
Kind Regards,
Michelle
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Looks great but not great. Need to buy a new pram after four months use!!!
manoeuvres well and is easy to fold worth nice high handlebar however the pram seat isn’t deep enough for bubs to sit comfortably, straps are too thick and close together, clip is nightmare to do up. I’ve only been using my pram for four months and the chassis is creaking and sounds like something is broken already. Front wheels also get jammed on tiny little bumps in the road. Easy to fold up etc, which is what I focused on but in hindsight I wouldn’t purchase this product again which is a shame as I loved it before I started using it and realised all these issues.
Purchased in December 2018 for $1,800.00.
3 comments
Customer Service T.Joolz
Hi Helen D.
Thanks for your feedback but something certainly doesn't sound right!
Please get in touch with our customer service team on service@my-joolz.com.au so they can provide some assistance.... Read more
Hi - I have raised a help ticket with BubsNGrubs whom I purchased through but will also send an enquiry to your service team. I have the Geo2 and the magnets reject each other!!! They do not click tog... Read more
ether to make it easier they make it harder. Thanks HelenCustomer Service T.Joolz
Hi Helen D.
That certainly doesn't sound right and not how it should be!
Please relay all your information including a video via service@my-joolz.com.au and our team will get it sorted out.... Read more
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Jess BPerth, WA
- Geo2 Double
- Verified purchase
A few issues but otherwise a great pram
The pram travels quite smoothly on most types of terrain although I do live in the city so we haven’t really been anywhere besides parks and paved footpaths. The sun hoods provide ample shade. My oldest son sits on the top seat and always seems comfortable. The harness can be hard to use sometimes especially with a wriggly toddler.
My youngest son is 3 months old and is using the cot. He unfortunately hates it. The cot tends to be on a slight decline so when going for walks the top of his head always ends up touching the top of the seat. I’m ...Read more
assuming this happens as there’s no real support underneath the head of the cot. We have had to put a small pillow underneath the mattress to make it even. I’m looking forward to when my son is old enough so we can convert it into the seat. As other people have mentioned, having the extra step of clicking the two front wheels is tedious. I have also forgotten do this and now one of the wheels is dented. Does anyone know how I can purchase a replacement? Not to do with the pram but a Joolz product - The coffee cup you can purchase as an extra is a waste of money. You have to drink half your coffee otherwise it will just spill everywhere. I’ve used it once but I found it too dangerous having a baby underneath. To be totally honest for the price of the Duo I didn’t expect to experience these types of issues. I believe if I were to only use it on my toddler I would be very happy but I am very disappointed with the functionality of the second seat. The only pro I have found is the fact that it is very compact compared to other double prams and it is easy to navigate around cafes, shops etc.Purchased in November 2018.
1 comment
Customer Service T.Joolz
Hi Jess,
Sorry to hear you're having a few issues.
One thing to check would be to ensure you have the tensioner bars in the correct position up against the black stoppers on the wooden base. See http... Read more
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Looks good but remember to lock!
Couldn’t agree with rest of posts more. The pram looks amazing and handles super well however the extra step of needing to lock front wheels can be a real pain. An extra step busy mothers probably don’t appreciate. Yesterday I forgot to lock the front wheels before I collapsed the pram and now they are dented. How can I get replacements and do they need to be replaced by a professional?
1 comment
Customer S.Joolz
Hi CSW,
Great to hear you love the design as much as we do :)
With the front wheels denting, we understand this is an issue, and are happy to replace them under warranty. It is really easy to replace,... Read more
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AliciaSydney, NSW
- 6 reviews
Best pram!!
I’ve been using my Joolz Geo2 for the last 4 months since our bub was born. I can say hands down it is a great pram. It is super sturdy and easy to manoeuvre. While it is definitely on the heavier side compared to other prams it has not been an issue for us. Another great feature is the UV cover which can be bought as an accessory. It protects our baby from the sun but also removes distractions when sleeping - we don’t have to use the wraps like other prams to do this which is a potential safety hazard. The basket below is also awesome. Would highly recommend!!
1 comment
Customer Service T.Joolz
Thanks for the stunning review Alicia, we couldn't agree more :)
Cheers
JOOLZ
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ElleMelbourne
Love the Joolz Geo 2
Every time I say that I must review my baby products, I forget to or just never bother! But I am doing it now as I research high and low looking for reviews before purchasing a baby product as it’s very important for us mums as we constantly go through doubled items lol or buy one and throw it out after finding out it’s not as great as we wanted it to be! So here I go lol.
Currently using my Joolz Geo2 in single mode, but cannot wait to use in double!
I had purchased another pram for the birth of my baby over a year ago. That pram I loved, ...Read more
1 comment
Customer Service T.Joolz
Thanks for the great review Elle.
So important to have the right mix of form & function, and we're so glad you found that with your Joolz.
Cheers
JOOLZ
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Leila H
- 5 reviews
Beautiful looking - needs minor improvements
This pram performs beautifully, the suspension is amazing and even going uphill it doesn’t feel like you’re pushing anything heavy. Looks great and has a big basket at the bottom. Good accessories range as well.
Some minor improvements that could be made:
- Even when in full upright mode there is a slight incline to the seat, if you have a nosy baby like mine he will want to crane his head forward the whole time
- It would be great if you didn’t have to fully remove the seat to go between parent and forward facing (ie if the handle was on a hinge and just flipped between modes)
- only collapses down when in forward facing mode
Other than that I adore the pram, it’s very stylish and functional.
1 comment
Customer S.Joolz
Hi Leila H,
Thanks so much for your feedback!
Great to hear you love the suspension and functionality of your pram.... Read more
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Deanos damanPerth
- 4 reviews
We had twins and this was a must pram to get
We surprisingly had twins and large too so we had to upgrade our single pram and trade it in for this one as it was Hevesy duty and not bad on price. The staff showed how easy it packs away but assembly was difficult not very good instruction book but overall both girls love sitting in the dual pram
1 comment
Customer S.Joolz
Hi Deanos,
Thanks for your review, great to hear you love your pram!... Read more
We understand it can be quite difficult to set-up your pram, if you have any issues or questions, please feel free to contact our service department at service@my-joolz.com.au Hope this helps JOOLZSimilar opinion? Write a review on ProductReview.com.au!
EmilyMelbourne
- 4 reviews
- 2 likes
Beautiful pram that is super practical!
First time mum here. I literally spent 6 months of my pregnancy researching and looking at every type of pram. Baby expo's ect. Just before baby was born I finally decided on the joolz, not only is it the most beautiful pram on the market it was the most practical for our lifestyle. We live on a rural property and I needed something with sturdy big wheels so I could go for walks outside on rough roads and gravel ect - works a dream. The bassinet is better than most actaul bassinets you can buy and due to having a c-section and living in a two s...Read more
tory house - I use the pram with bassinet for her day time sleeps, for this reason when we are out she loves being in the pram because she is in her bed and she loves it! The pram is really easy to assemble and put in and out of the car, I have quite a small hatch back and it fits. The large shopping basket is fantastic for a quick trip to Coles to put your things in there. I love the mesh vent section of the hood, perfect for airflow on hot days. I also chose this pram for the ability to convert into a double pram when the time comes - much more appealing compared to the bugaboo donkey as its huge! Looking forward to using the seat option as the pram will then fold down in 1 easy step. Totally worth the investment! Very easy to use, can push with one hand very easily, super monervable and sturdy. Cannot recommend this pram enough!1 comment
Customer Service T.Joolz
Thanks for the great review Emily, sorry it's taken us this long to respond!
We're so glad you found your Joolz perfectly matches your needs.
Cheers
JOOLZ
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MishMelbourne
- 9 reviews
- 1 like
- Geo2 Single
- Verified purchase
Beautiful pram
The joolz is such an eye catcher and stylish pram. It moves almost effortlessly and has puncture proof tyres. After a few tries, I'm now confident in taking this pram out and about alone. I can easy fold and unfold the pram and fits in my hatchback car. It does have a bit of weight to it but the design outweighs the heaviness! It feels good quality and always have people complimenting me when they see me using the joolz. A bit pricey but I know I will have this for years to come.
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RourouWestmead
- 5 reviews
- 2 likes
Perfect
I loooove this pram .. very easy to use very easy to fold , very light weight , and its very classy and elegant .. i love the basket it so big and it can fitt alot of things im so happy and satisfied with it .. i highly recommend it .
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- Verified purchase
The best Pram by far available!
The most stylish easy to use pram available. It is worth absolutely every cent. As a first time Mum I could not be happier with how easy it is to setup and take everywhere with me. I can't wait until my little Beau is big enough for the full seat to road test that feature. The Bassinet is incredible for naps both inside and outside the home. I'll never buy another pram.
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Little X HallVictoria
- Geo2 Single
- Verified purchase
New mum, dream pram
I’m a brand new mummy and knew I needed a pram that was going to fit my lifestyle with our new Baby on the way. I have to say the Joolz prams stood out to me from the start from their quality, functionality and style was a big factor for me too. My husband and I (and baby) have loved using our Geo2 and has stood up to all of our expectations as new parents. Thanks Joolz!
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Amy
- 6 reviews
- 2 likes
Best pram on the market
We are so happy with our joolz geo 2. We got the double and it’s so easy push to with two kids. We absolutely love the one fold and it’s super easy to carry. The extended hood is perfect to prevent bibs from the sun. We love the look, quality and customer service at Joolz is definitely 5stars!
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Jenna CDoreen
- Geo2 Single
- Verified purchase
Love my Joolz!
So easy to fold and unfold, making it a breeze to take in and out of the car. Easy to maneuver on hilly, windy walks and around all those tables in cafes :). Now, the build quality... let’s just say my husband backed into the pram with his car and the car came out worse! (Baby not in tow!!!). I’m still shattered about the tiny dint it put into the frame of my beloved pram :( but am astonished that it was not caved it with the force that it took! Love this pram!
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Joolz Geo2 is fantastic
Ok so I have rated this a 4 and although it’s perfect for me and I wouldn’t choose any other pram it’s not perfect for everyone. I love how stylish it is, how comfy for my baby, the functionality to change to a dual pram is fantastic. I can push it easily I can fit so much in the basket including the dog.
The accessories are worth the extra you pay and I love the colour selections of the pram. I find it easy to fold down and put up even when I’m in a rush and I love how the straps are soft and adjustable.
The only negatives which don’t imp...Read more
act me but could others are it’s quite big and heavy and you can’t fit much else in the boot of a small car (Mazda 3)! It’s worth the price you pay but I’m too scared to travel with it overseas as I didn’t want it damaged and let’s face it most airlines do damage prams, so I had to buy a cheap pram for this. The weight means it’s not extreamly easy to push “off road” like the farm we often go to. However for me this is a 5 star pram and I love it.Similar opinion? Write a review on ProductReview.com.au!
sarah
- 4 reviews
- 1 like
- Geo2 Single
- Verified purchase
Best pram!
Choosing a pram was a big decision and I did lots of research. I couldn’t be happier with my joolz geo. It’s such good quality, easy to maneuver and the storage basket is huge!! It’s great knowing it can easily adapt to a double pram in the future. i get lots of comments on how nice it is!
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Questions & Answers
Sarah Hasked
I have a toddler and newborn & want to use the bassinet for my newborn while my toddler is in daycare - how can I do this without constantly having to convert the upper seat to the bassinet?! Seems like something LOTS of parents must do?
Fairiesasked
Hey there, what is the difference between the 2018 and 2019 models of the Geo2? I read the choice.com.au review for the Geo2 2018 model pram - the following comment was made:
Minor safety failure: The harness did not meet all the requirements for securing a child. Joolz has certification from a third party saying it's passed, but CHOICE's feedback "will be considered by Joolz R&D for continual improvement".
Judging by the scores this pram attained, it seems that the Geo2 would rate number 1 recommendation by choice.com.au if this issue has been resolved in the 2019 model.
1 answer
Customer Service T.Joolz
Hi Fairies,
There are no differences between the harness of the 2018 & 2019 model. The harness is designed in accordance with the stringent Australian Standards AS NZS 2088_2013 and we have a copy of the Harness test report on hand for those who need to see it.
Choice is an independent consumer advocacy group and test according to their own set of guidelines. Joolz does not have to conform to their expectations, only to Australian Standards.
Joolz response “feedback will be considered by Joolz R&D for continual improvement” is because they're always looking for better ways to improve the product yet maintain the Australian Standards.
Regards,
JOOLZ AUS
Zbalasked
My 7 month old is now is the seat, however when she naps & the seat is reclined, she is still made to lie ‘seated’. Is it possible to flatten the seat or is it stuck so her legs will always be bent up even when recline napping?
2 answers
Hi Zbal,
My baby is still in the bassinet as he's only 5mths but from other reviews I've read i do believe they stay in the 'seated' position as the legs part don't adjust at all. I find this to be a huge flaw and never even thought about it until AFTER my purchase. I did a lot of googling and apparently the legs part dont extend to grow with the child, and they don't bend either for when the child wants to nap or lay down. I will probably have to update my review once bub is in seat mode himself but for now, i do really love the Joolz Geo2 in bassinet mode. Maybe i should keep him in it forever lol jk
Customer Service T.Joolz
Hi Zbal,
Thanks for your question. As you have worked out, yes the seat does stay in a "seated position" as the Geo2 seat isn't a newborn/infant designed seat and only designed to recline, not lay down flat like some other prams and like our Joolz Hub does. It's always been this way with the Geo and Geo2 design and the seat is only designed for naps while you're on the move, not long period sleeping for the child. Hope this helps with your question.
Regards,
JOOLZ AUS
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Customer Service T.Joolz
Hi SaNa,
, we did action a replacment buckle button for you which you received within 5 working days along with the free cupholder. JOOLZ AUSI'm not sure you realise that you put your feelings into the wrong product listing!? You own a Joolz Hub, not a Geo2! We would like to point up the fact that whilst this was an odd occurrence... Read more