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Really happy with my new kitchen
I am very happy with my new kitchen.
This is my second Kitchen using Joyce, the last one was over 10 years ago so a lot has changed.
I was very pleased with the ideas that were suggested the designer, Dawn and I am really surprised at the difference it has made to my storage.
Andy and his team were very efficient in my home. I am very happy I removed the corner pantry as I was planning to keep it at first but Dawn persuaded me that the design would work much better without it. I have a new pantry with 4 big drawers and it makes finding things much easier.
I also am happy that I added some lights underneath the wall units as I find it makes a big difference in the evening when I am cooking.
Timeliness, quality, communication, organisation, and integrity are lacking.
The kitchen design, the drafting/signing of the contract and the receipt of our approx. 90% payment were efficient.
Kitchen commenced in approx. May 2021. I'm guessing, as it was so long ago. Its mid-March 2022 and the kitchen is still not finished to a professional standard. Project manager last visited our renovation in October 2021 and promised to arrange repair of scratched cabinetry and grouting of 'grout holes,' in the splashback. The cabinetry was scratched/dented during installation. Haven't heard from him since, despite reaching out ...in November to him; and contacting the head office in February to see if our job was still 'open.' I was told the job was still 'open.' I guess it's still open right now. Poor quality handles were used, so the paint has come off some of the frequently used ones. Some of the kickboard is coloured and some is white - this does not look professional at all. I only came to notice this after the protectant plastic layer was removed. A schedule of renovation works was never provided, staff turnover on our renovation was high, communication was poor, there appeared to be poor project management, if any. Contractors would come onsite to our renovation and complain about the Joyce company and say it was there last day working for Joyce - this was unnerving. There were no delays in obtaining renovation materials.
Do not go with Joyce!!
We are in the middle of a big renovation with Joyce kitchens; x2 bathroom and kitchen. They came over a month ago to demolish the kitchen and bathroom, and have done very little since. We have seen builders here a couple of times, as in a few hours every Friday to do little bits, and that is it. Every time we contact them we get false promises, saying someone will be there the next day to do this and that, and they never come. Our house is filled with buildings materials and no one to do the work. We are getting extremely worried now. Please don’t go with this company. We would hate for others to go through this, especially as we have young children.
Engaged for a small job at a property we own in Perth metro, experience was very poor, if you can’t say anything nice don’t say anything at all applies here
Don’t do it
Had our kitchen demolished September 6. Lots of damage caused to other areas. Partially finished kitchen and told today the rangehood won’t be installed until December. Have tried to arrange a meeting with management to discuss these and other issues without success. My advice is to be prepared for a lot of complications and lack of communication
Very happy with my beautiful kitchen
In the first instance we were considering a refresh of our tired kitchen. After our designer, Dawn visited our home and provided some ideas and we started to realise that we could achieve far more with a complete new set up. It has changed the area completely and we are so happy with the outcome.
We had been given some suggestions by other companies but nothing compared to the transformation suggested by Dawn and the Joyce Team. We had provided a scope to all the parties but we realise that had been a limitation and Joyce had been pro active ...and had given new ideas for us to think about. Thank you to the entire team for your input. Andy who knocked our walls, transformed the kitchen into a bigger open space. We love the new space and the kitchen is amazing. Thank you to The Joyce team.
Poor communication and follow through
We began our journey with Joyce in April 2020. Our kitchen designer, Caitlin, was amazing and we nutted out a design very quickly.
We opted for the more expensive finish on cabinetry as we have children and were aiming for durability.
We had issues with the contracted builder; and ended up finding our own. We also had issues with the slab for the kitchen island as after signing the contract and paying, were advised that the one we chose hadn’t been locked in and there wasn’t one. So we re-chose.
All the cabinetry was delayed and our promised...completion date was pushed further back. The communication from the person apparently managing our job was atrocious. Certainly not the experience we paid for. I managed it all with 3 children in tow. I sent an email directly to Oren Zohar, the owner in August and had a meeting at my house. He admitted things hadn’t gone well and promised to sort. We had the cabinets installed in September.
After a thorough market review Joyce was by far our preferred option
Joyce was the first kitchen design centre we visited and after a really thorough market review Joyce was by far our preferred option. From the moment our designer Simon Cox walked into our old kitchen he developed a strong sense of what we could achieve and while we asked for a range of design options it was very obvious that his recommendation was the strongest, most elegant and practical design. Simon's design captured the essence of our living room and integrated the kitchen seamlessly into its large and light filled, open plan. We've moved...from a U-shaped kitchen format to one with an island bench which opens the kitchen onto the dining and living area making it the heart of the whole room. The storage solutions are ideal and you can't quite believe how much better drawers are than cupboards but the real difference is having the bench height a bit higher than normal. We are so glad we chose Cosentino 's Carrara marble: it resolves the white shaker style cabinet work perfectly. We simply could not be happier with the decision to go with Joyce.
Love my new kitchen!
I am delighted with my new kitchen. From the start we had designer, Caitlin who was fabulous and came up with exactly what we were looking for. This the transpired into the team who were led by Steve who was great at keeping me in the loop and keeping things moving. My husband and I are are delighted with the final product, thank you.
Enjoying my beautiful new kitchen !
We engaged Joyce Kitchens to carry out the works for our new kitchen. We are delighted with the results The designer, Andrea listened to what we thought we wanted and then suggested some ideas that were very different and have worked out so well. Andrea helped us choose our colours for the cabinets and tops and even suggested the new floor tiles which have transformed our entire house.
The entire renovation has worked out so well. The staff on site were all lovely. The team of tilers were exceptional. We are very happy with the outcome.
Outstanding service and advice
Thank you to our designer Simon Cox and the Joyce Kitchens team for delivering our wonderful new kitchen. We couldn’t be happier with the outcome, it is everything we were hoping for. We wanted to modernise our dated kitchen and make it more functional. Simon’s ideas to introduce new drawers and add cabinetry have really enhanced the space, he was very helpful with material selection and just an absolute pleasure to deal with. He really pointed us in the right direction. The changes to our kitchen have made it a much better place to cook in and the overall look and feel of it is more modern and streamlined.
Great kitchen renovation
We would like to compliment our designer Caroline of Joyce Kitchens on providing us with a very functional & great looking kitchen whilst keeping within the budget. Her thinking "outside the square" and client engagement was beyond reproach. The finished installation exceeded our expectations and demonstrated Caroline's practical and innovative expertise. The quality of the cabinetry installed was to a high standard.
Excellent work Joyce Team
I have just spent lockdown weekend trying out my new kitchen ! Thank you to the Joyce Team for making it happen.
My designer, Caroline was excellent and came up with some great ideas. I love my new drawers !
Thank you to the whole team especially the project manager Neil.
We first visit the showroom in Osborne Park and engaged the designer Andrea to help us rework our very dated home. We had two other companies who had given us ideas but we just clicked with Andrea.
She offered lots of suggestions and really helped us through the myriad of choices particularly in the bathrooms. For us the renovation was a result of years of planning and saving so we were very concerned about every detail.
We found Joyce's team to be reliable and did a great job. There was a delay in having our drawers fitted as there were som...e stock delays due to COVID but Neil the site representative kept us up to date and by the time the tops were installed it was all done. Overall everything looks great and has exceeded our expectations. Thank you Joyce team and Andrea in particular.
Cupboards have turned yellow-terrible after sales service
We asked for someone to come and view our cupboards as they have turned a yellow stained colour, he came out and kept saying he was not a salesman but was clearly a salesman and feed us with absolute rubbish, then I received a quote for new cupboards no accepting fault actually excactly the opposite. Say away from this company
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