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Joyce Kitchens
4.2 from 130 reviews · View Statistics
See the Best Kitchen Renovators in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Joyce Kitchens

Reviews

  • Customer Service
    4.0 (42)
  • Timeliness
    4.0 (40)
  • Job Satisfaction
    4.1 (42)
  • Rates and Fees
    4.1 (39)
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Judith W.
Judith W.Perth, WA

Really happy with my new kitchen

published
Customer Service
5/5
Timeliness
5/5
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Timeliness, quality, communication, organisation, and integrity are lacking.

published
Customer Service
1/5
Timeliness
1/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you for bringing this to our attention please can you provide your contact information so that we can rectify this situation as soon as possible

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SSG
SSGGascoyne, WA
  • 3 reviews
  • 3 likes

Do not go with Joyce!!

published

We are in the middle of a big renovation with Joyce kitchens; x2 bathroom and kitchen. They came over a month ago to demolish the kitchen and bathroom, and have done very little since. We have seen builders here a couple of times, as in a few hours every Friday to do little bits, and that is it. Every time we contact them we get false promises, saying someone will be there the next day to do this and that, and they never come. Our house is filled with buildings materials and no one to do the work. We are getting extremely worried now. Please don’t go with this company. We would hate for others to go through this, especially as we have young children.

Customer Service
1/5
Timeliness
1/5
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Jayjay
JayjayCottesloe
  • 2 reviews
  • 1 like

Disappointing

published

Engaged for a small job at a property we own in Perth metro, experience was very poor, if you can’t say anything nice don’t say anything at all applies here

Customer Service
1/5
Timeliness
1/5
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Sara
Sara
  • 2 reviews
  • 2 likes

Don’t do it

published

Had our kitchen demolished September 6. Lots of damage caused to other areas. Partially finished kitchen and told today the rangehood won’t be installed until December. Have tried to arrange a meeting with management to discuss these and other issues without success. My advice is to be prepared for a lot of complications and lack of communication
Sara Anderson

Customer Service
1/5
Timeliness
1/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message
Sara
Sara

The alternative installer is the project manager. Please explain what implications this will have to the warranty for the Rangehood. We have been charged to have a specialist installer complete this job as outlined in Invoice 1284

Sara
Sara
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Sarah B.
Sarah B.Perth, WA

Very happy with my beautiful kitchen

published
Customer Service
5/5
Timeliness
5/5
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Kim
KimPerth, WA
  • 2 reviews

Poor communication and follow through

published
Customer Service
1/5
Timeliness
1/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message
Kim
Kim

To follow up; a staff member came out a week after the review to give me touch up paint and replacement screws for handles that were over tightened at installation.

4 weeks after this review I have finally had dents cause during installation fixed.

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After a thorough market review Joyce was by far our preferred option

published
Incentivised Review No
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you for your review Julian, we are very happy to hear you are loving your new kitchen and decision to renovate with Joyce. We hope you are thoroughly enjoying your new space!

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Love my new kitchen!

published

I am delighted with my new kitchen. From the start we had designer, Caitlin who was fabulous and came up with exactly what we were looking for. This the transpired into the team who were led by Steve who was great at keeping me in the loop and keeping things moving. My husband and I are are delighted with the final product, thank you.

Incentivised Review No
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you for your review Charlotte, we are so happy you are delighted with the final product. Enjoy your new kitchen and laundry!

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Enjoying my beautiful new kitchen !

published

We engaged Joyce Kitchens to carry out the works for our new kitchen. We are delighted with the results The designer, Andrea listened to what we thought we wanted and then suggested some ideas that were very different and have worked out so well. Andrea helped us choose our colours for the cabinets and tops and even suggested the new floor tiles which have transformed our entire house.

The entire renovation has worked out so well. The staff on site were all lovely. The team of tilers were exceptional. We are very happy with the outcome.

Customer Service
5/5
Timeliness
5/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you so much for this lovely review Rose, we are glad you are delighted with the results and enjoyed working with Andrea to transform your home!

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Outstanding service and advice

published

Thank you to our designer Simon Cox and the Joyce Kitchens team for delivering our wonderful new kitchen. We couldn’t be happier with the outcome, it is everything we were hoping for. We wanted to modernise our dated kitchen and make it more functional. Simon’s ideas to introduce new drawers and add cabinetry have really enhanced the space, he was very helpful with material selection and just an absolute pleasure to deal with. He really pointed us in the right direction. The changes to our kitchen have made it a much better place to cook in and the overall look and feel of it is more modern and streamlined.

Incentivised Review No
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you for your review Dorinda and Keith, we are thrilled you are happy with your new kitchen and enjoyed working with Simon to help transform your space. Happy cooking!

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Great kitchen renovation

published

We would like to compliment our designer Caroline of Joyce Kitchens on providing us with a very functional & great looking kitchen whilst keeping within the budget. Her thinking "outside the square" and client engagement was beyond reproach. The finished installation exceeded our expectations and demonstrated Caroline's practical and innovative expertise. The quality of the cabinetry installed was to a high standard.

Customer Service
5/5
Job Satisfaction
5/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you so much for this lovely review Phil, Caroline is an excellent designer and wonderful at thinking outside the square. We are glad you are happy with the quality of the finished installation and we hope you are enjoying your new kitchen.

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Pam S.
Pam S.Perth, WA

Excellent work Joyce Team

published

I have just spent lockdown weekend trying out my new kitchen ! Thank you to the Joyce Team for making it happen.
My designer, Caroline was excellent and came up with some great ideas. I love my new drawers !
Thank you to the whole team especially the project manager Neil.

Customer Service
5/5
Timeliness
5/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message
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Sue M
Sue MPerth, WA

Very Happy

published
Customer Service
5/5
Timeliness
5/5
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Thank you so much for your review Sue, it is wonderful to receive this great feedback and how happy you were with your designer Andrea and the Joyce team. Enjoy your new kitchen!

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Michael
MichaelPerth, WA
  • 2 reviews

Cupboards have turned yellow-terrible after sales service

published

We asked for someone to come and view our cupboards as they have turned a yellow stained colour, he came out and kept saying he was not a salesman but was clearly a salesman and feed us with absolute rubbish, then I received a quote for new cupboards no accepting fault actually excactly the opposite. Say away from this company

Customer Service
1/5
Job Satisfaction
1/5
Incentivised Review No
Joyce Kitchens
Dawn V.Joyce KitchensSend a private message

Michael we cannot find a record of you in our system therefore it is difficult to respond to this. Please contact our head office and we will be happy to assist with any queries for products still under warranty.

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