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2Joyce Kitchens

Joyce Kitchens

 Verifiedjoycekitchens.com.au
2Joyce Kitchens
4.5

168 reviews

Positive vs Negative
84%16%
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Customer Service
4.3
Timeliness
4.2
Job Satisfaction ?
4.3
Rates and Fees
4.2
168 reviews
4 Peter J.  · The design and end product is amazing. Some lack of communication through the design process but extremely happy with the end result.
5 Robyn  · Highly recommend Joyce Kitchens – Excellent service from start to finish, highly recommend, very happy
5 Helen  · Loving my new kitchen – It took time but it has all been worth it. Staff at Joyce throughout the whole process were very patient.
5 Rusty  · Great quality, just as planed – Our designer Richard listened to what our views were, added his suggestions and the outcome was what suited the upgrade.
4 Simo  · Better than expecte – We love the final product. Thanks to everyone involved. Not a bad crew. I love my drawers and pantry X
Sue T.
Sue T.
 

We are thrilled with our kitchen and laundry renovation. From the initial design through to completion, the entire experience was seamless and professional. A big thank you to Libby for her fantastic design. She created a space that is not only beautiful, but also practical and functional for everyday living. She was great to work with, discussing… Read more

ideas and helping us make the best decisions throughout the process Communication throughout the project was excellent, and we were kept informed every step of the way. The workmanship was outstanding, and all of the tradespeople were punctual, professional, and worked together efficiently. A special mention to Mark, our project supervisor, who was thorough, approachable, and made sure everything ran smoothly. We would highly recommend Joyce Kitchens. The whole team made the renovation process easy, and we love our new spaces.

Mattie
Mattie7 posts
 

Review Joyce Kitchens. For a number of reasons we are very pleased that we decided to choose Joyce Kitchens for the major renovations to our kitchen and bathrooms. We did have some idea of what we wanted but found that Dawn’s expertise was pivotal in making sure we had the best design that not only looked stunning but was very practical as… Read more

well. She was very clever in guiding us and offering her concepts and ideas without being pushy or overbearing. We certainly did appreciate her professional manner and laugher as well.

With such a big renovation, a number of “tradies” came through our door. We live in an apartment block, so it was at times difficult gaining access, lifts, noise reduction and so on. At all times every tradie was respectful, mindful of our circumstances, on time and impeccable in cleaning up afterwards. More importantly, they were experts in their field, knew their profession, well experienced and if they had an apprentice assisting there was appropriate supervision. Ever so impressed.

Overseeing such a huge event we had the fortunate support of Paul Wilson. He was always available by phone, visited frequently and responded and offered excellent solutions if any little issue arose.

While all trade’s people were terrific, special recognition should be given to Ben ( Cabinet installer), Blake (Electrical) , Brad (Plumbing) and Robbie (Demolition). Also, not forgetting the lovely Eliza who managed the accounts.

We lived in the apartment while the work was being done and each trade was aware that our living circumstances were challenging at times, so they made allowances when required.

So a big thank you to Dawn and her amazing team. We now have a dream kitchen and stunning bathrooms.

So, it is with much pleasure we recommend Joyce Kitchens.

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Ian and Julie G
Ian and Julie GWA
 

Joyce Kitchens designed and project managed our recent kitchen renovation. We couldn’t be happier with the result! The process was easy, from the initial contact through to the design stage, and then throughout the installation. We’d definitely recommend Joyce Kitchens for anyone looking to design and build a new kitchen. Show details

Reviews with attachments

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Nigel B
Nigel B2 posts
 

We are thrilled with our new kitchen. It is everything we had hoped for. Simon's design ideas were terrific and very practical. Mark as our co-ordinator kept us in the loop all the time with the scheduling and was our conduit with the tradies and kept them on task. While with any reno there are challenging moments and delays, we were impressed… Read more

with the Joyce team's customer interactions. The three months of disruption to our lives for the result we got was worth it .... very happy.

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kan
kanWA2 posts
  Verified

We are so pleased with our new kitchen both aesthetically and functionally. The whole team at Joyce Kitchens was very professional, efficient and friendly. A special thanks to Dawn for her design ideas and planning, Rob for all the scheduling and Mark for his kind onsite management. Thank you for a job well done!

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Lisa N.
Lisa N.WA
 

New kitchen – Amazing professional service from start to finish, sales representative Caroline and project manager Ben always answered queries promptly, the programme that was drawn up was perfect, no delays at all, very trade that was used pleasant, professional and on time , and always cleaned up after themselves. I am a very happy customer and would highly recommend Joyce Kitchens.

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Sturt and Lee Andrews
Sturt and Lee Andrews
 

Awesome experience – The kitchen renovation experience with Joyce Kitchens was amazing. Caroline was immediately on the same page and helped us through generating the concept through to refinement and installation. The plans generated enabled us to see what the finished product would look like. Her patience and dedication to getting it right was so much appreciated.… Read more

Ben was so particular and precise installing the cabinet work and immediately dealt with any imperfections. The stonemasons installed the benchtops beautifully, taking into account the run of the pattern and the joins are barely visible. The end result we could not be happier with and has certainly exceeded our expectations. we would not hesitate to recommend the team at Joyce Kitchens for any renovation project, thank you so much.

In-depth reviews

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Phil
PhilWA5 posts
 

Kitchen, Laundry, Bathroom – My finished kitchen and laundry look beautiful and are very user friendly. And I'm sure the bathroom will be too when it reaches the point I consider it to be finished (it still needs patching, painting and a mirror). I appreciate that we were not an easy project- being a cbd apartment with access and building security considerations to be… Read more

factored in, so everyone who worked here deserves a thank you for accomodating that. We had some fabulous tradies working on our project who deserve a shout out, Ben the build supervisor from Joyce, Robbie's Ripouts for the demolition, Gavin the electrician and Michael the tiler from Cutting Edge. For anyone considering a renovation here are a couple of details that may be of interest. The Joyce design work is very good but still take the time to take the plans home and consider them in situ before committing. We have come across two small changes, one we could do during the works (the plumber suggested a slight change to the bath position which is much better) and the other we have discovered while using the bathroom (we have two screen doors in a corner where one opening and closing to 90° would be a more elegant solution). The work ran about 2-3 weeks over schedule. And finally, Joyce tell you their quote doesn't include everything but you should be prepared to spend the same amount again (our excluded works were only $5k less than the Joyce quote).

Aline and Jeff
Aline and Jeff
 

Our new kitchen is the jewel of the house – It’s been about a month since the renovations to our kitchen were completed. What was once the darkest corner of the kitchen/ dining area is now the shining jewel of the entire house. Unreachable corners and spaces piled up with long forgotten utensils and items have now been transformed into easy to reach practical spaces that invite to cook and… Read more ·  1

entertain. This is thanks to Caroline’s amazing attention to detail and understanding of merging the practical use and functionality of a kitchen with designing a space to enjoy.

This has been our first big renovation process that involved a variety of trades which truthfully seemed a bit daunting especially in times of trade shortage. Ben and his team have done an extraordinary job in turning our old dark kitchen into the jewel of the house. We also specifically would like to thank Robby from Robbie’s Ribouts, Dirk from Dirk’s Tiling, Raf from Centreline Plumbing and the cabinet makers. We really appreciate the great work and great communication throughout the process. We highly recommend the team from Joyce Kitchens Osborne Park!

Peter - Landsdale
Peter - LandsdaleWA
 
Customer Service
Timeliness
Job Satisfaction

Loving our new kitchen – In late July 2022 we signed up for a new kitchen with Simon at Joyce Kitchens. We found Simon to be very helpful, and his ideas matched with what we wanted from out kitchen, with his computer generated 3D pictures extremely helpful in confirming our design. With the Covid-related issues of the time we expected some delays with works from the… Read more ·  1

various trades, but things seemed to kick-off on-time for the check-measure and next payment. Things stalled at that point and nothing seemed to happen for far too long - some direct conversations ensued then the kitchen was scheduled and build started. Usually this would trigger the actions of the rip-out team to come on site and start the decommission of the existing kitchen, whereby we would be without a kitchen for 4-6 weeks.... this didn't happen. The kitchen build (off-site) was done and we were asked if we could manage to store the cabinets until the various trades were ready, which triggered the next payment request. We refused as we still had no date appointed for the rip-out to commence and this payment would leave very little incentive to the company to move rapidly, having gained the bulk of all moneys owed - which was a wise move. As the Christmas period approached we were very concerned we would still not have a new kitchen by Christmas. Joyce re-arranged their trades overseers, we were assigned our project manager (Ben), and then things came together - nicely. Once dates were set things did move quite smartly, and we found all the trades to be very professional and helpful. Ben really did go the extra mile to help keep things on track, and also got on the tools himself at times. In the end our kitchen turned out lovely and draws many complimentary comments from our visitors and guests. It works and flows very well and we love the drawers with inner top drawers. And it was finished before Christmas... just! Comments to those considering - ensure you don't underestimate the costs of plumbing and electrical trades, as these costs are in addition to the kitchen build that Joyce is responsible for. Of course that also applies to any floor repairs or corrections required (we had timber floors so that was quite a task). Appliances also are not part of the price to Joyce, and are additional. All up the whole reno probably cost about double the amount paid to Joyce. In the end we are very happy with the result, and it is a pleasure to prepare meals now in our lovely new kitchen.

Positive reviews

yarddogs5
yarddogs5WA
 

The whole process from design to installation to completion of our kitchen was seamless. The cabinetry is top class and the installers were exceptional- their rapport and work ethic was amazing over the time they were in our home. I could not rate them highly enough. The Joyce project manager was very efficient as were all the other trades people… Read more

employed to fit our kitchen. The followup to ensure everthing was completed properly was very thorough. We highly recommend Joyce Kitchens to deliver first class service.

Ethan Wainwright
Ethan WainwrightWA2 posts
 

All my ideas and desires were incorporated into the final kitchen design. I was informed along the way about progress and updates/changes in the schedule/timeline. Trades were organised by Joyce and this made the whole process so effortless for me. They delivered exactly what I wanted. My budget was relatively small and at no point did I feel like my reno was any less important than another client. Highly recommend. Show reply

Kitchen Renovators

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Jo  Cookson
Jo CooksonWA
 

Thankyou so much Libby and the team. Absolutely love our new kitchen. Such an easy process from start to finish . Professional, on time and such a lovely team to work with. Have already recommended Joyce to several people,

Negative reviews

Shar Thaver
Shar ThaverWA2 posts
 

I would not recommend this company – I started planning my kitchen project with Joyce kitchens in October 2021. I went through the selection process and compared to other companies, the saleswoman at Joyce was not as thorough as the others were. I decided to go ahead with the project with assurance that it would be completed before Christmas. I signed their paperwork, paid an… Read more

enormous amount upfront and waited. They had ripped out my kitchen a couple of days Christmas.....and then nothing til January. So I was left with no kitchen over the holiday period. Thanks Joyce! There was obviously miscommunication about what walls needed to be knocked out between Joyce, myself and the trades. It was a debacle trying to get what we wanted correct with the trades as they are getting instructions from Joyce that were not what we had discussed. There was a beam that needed to be added into the roof space for support where the wall once was. The workmanship from their trades was so unsatisfactory and poor. Without much care. They hacked at the timber in the roof and left it in a state. But I trusted what they had done in good faith. In January the cabinets arrived and were installed within the month. Ceiling works had to be completed as well as work on the floor. I was at work most of the time while they were here at my home. When I had got home, I saw many flaws on the works completed which I then had to bring up and and arrange for them to overlook. One issue I found was the ceiling cornice was not straight and the tradesmen just ignored it. It was blatantly obvious. I had to get someone else to come in and look at what was going on and they found that ceiling beam was not propped correctly in place which was making the ceiling sag. I then had to employ other trades in to fix the issues that Joyce left me with. There are many other disappointing issues that happened along the way. Too many to write up. My kitchen was ripped out in December 2021 and I only received my stovetop and rangehood in July. Seven months without a stove. Thanks again Joyce! I was only notified the company went into liquidation in July 2022 and reading other reviews, it appears it happened months before I was notified. That is definitely something the old owner could have taken responsibility for. Informing the customer. I had an absolute terrible experience with this company and would never recommend them to anyone based on my experience. Their reputation has been tainted mainly because of poor communication, lack of skilled trades and their ability to uphold expensive contracts as agreed.

Joyce Kitchens
Joyce Kitchens    

Good morning Thar As you are aware you are… Read more (+1 reply)

Trevor Knight
Trevor KnightWA3 posts
 

So Disappointed – This unfortunately is a review of Joyce Kitchens without a kitchen or bathroom to review. I fully understand that during 2022 it has been a difficult year to get renovations etc completed due to the shortage of skilled labour but our dealings with Joyce Kitchens have become a joke. I look at the previous reviews from: Nat Imeson 3 weeks ago, Jason… Read more

Preston 4 weeks ago, Yvonne Barr 1month ago and signed up in FEBRUARY… Also, Helen Collins 1 month ago signed up in MARCH. Well, we had a quote done on the 26/01/22 and signed up on the 19/02/2022. We had a meeting with Joyce Kitchens on the 07/09/2022 to discuss our final plans and a possible start time. A text from Joyce Kitchens on the 13/09/2022 stating that they will get back to us by the 14/09/2022 with alternative builders etc. Today is the 17/09/2022 and still no word. This has been the same issue from the start, poor communication. I am happy for the people above who have had their kitchen done but also am very disappointed that they signed up after us and have seen a finished product whilst we still languish at the end of the que. As you can tell we are not happy at all with how we have been treated by Joyce Kitchens and still have nothing to show for our $30,000.00 outlay to Joyce Kitchens.

Joyce Kitchens
Joyce Kitchens    

Good morning Trevor Thank you for your feed back.… Read more (+1 reply)

Unhappy costumer
Unhappy costumerWA3 posts
 

Unfinished work and left out of pocket – From the start this company (under a different owner now) has been extremely poor in communication with us about planned work. They also promised us that they would do a lot of the building work which they backed out of when it came to installing the cabinets. After at least a month of nearly daily calling and emailing them they finally came true… Read more

with the agreement. Now nearly a year later we have learned that they have gone into liquidation (jan 2022) and we have been left with unfinished work and a few thousand dollars out of pocket.

Joyce Kitchens
Joyce Kitchens    

Good morning. We are sorry to hear about the lack… Read more (+4 replies)

Recent reviews

Happy customer
Happy customerWA2 posts
 

Thank you to Dawn and the team at Joyce Kitchens for transforming our dark and dated kitchen into a beautiful, light-filled, spacious, and functional area that now connects seamlessly with our outdoor space. The entire process ran smoothly and on schedule, with every tradesperson being professional, friendly and punctual. We are absolutely… Read more

thrilled with the end result and would not hesitate to recommend Joyce Kitchens to anyone considering a kitchen renovation.

Tom
TomWA
  Verified

We chose Joyce because Caroline's communication was excellent during the phase of us shopping around to see who we wanted to use for our kitchen and bathroom renovations. The entire process was easy and straightforward. The project is now done, and we're just so happy with the result! We keep looking at the kitchen thinking how lucky we are to… Read more

have such a beautiful kitchen, which also functions really well.

The design is perfect, and the trades were all really excellent to deal with. The complications which arose were all simple to overcome.

I would highly recommend the Joyce team.

Thanks so much!

PamRuth
PamRuthWA5 posts
 

Hassle-free Kitchen Transformation – Joyce Kitchens was the first company we went to when we were planning to do our kitchen/dining renovation. We were so impressed with how helpful and professional Caroline was that we were sorry we had organised interviews with two other companies. One of the interviews didn’t happen and we felt the other designer wasn’t really on our page and… Read more

didn’t have the same professionalism.

We really liked the design Caroline did for us and how helpful she was when we had a couple of problems during the renovation. Rob, the Scheduler, was also great and visited us to talk over the schedule. We were very happy, in the main, with the tradesmen Joyce Kitchens organised for us and they all did a good job. We love the cabinetry and the stone benchtops and splashbacks and our kitchen is now more functional, looks more spacious and we love it.

We would not hesitate to recommend Caroline and Joyce Kitchens for any renovation projects.

Anna B.
Anna B.WA
 

Nothing to fault – I had an outstanding experience with Joyce Kitchens, thanks to our designer Caroline and site supervisor Ben. Among the many kitchen designers I approached, no one matched Caroline’s kindness and helpfulness. Despite last-minute design changes, delayed payments, and numerous questions, she handled everything with ease. Ben was equally impressive,… Read more ·  1

promptly addressing issues, working after hours, and showcasing exceptional dedication. The cabinet maker they used was fast, efficient, and delivered impeccable workmanship. My kitchen exceeded all my expectations, and I am incredibly grateful to Joyce Kitchens for bringing my vision to life at a great price.

Di  Bob
Di BobWA2 posts
 

Delighted – Absolutely delighted. From the moment we stepped into Joyce Kitchens showroom and met Libby , one of the designers we knew we wanted to go with them for our kitchen reno. . Libby put so much time and effort into creating a beautiful design for my dream kitchen. A big thankyou to all the trades people who took part in the renovation. Special thank… Read more

you to Mick the cabinet maker who sorted out a couple of issues along the way. Nothing was put into the too hard basket for him and his team. Lastly a big thank you to Ben the site supervisor and to Libby for making the whole kitchen reno a dream . I have no hesitation in recommending Joyce Kitchens to family and friends. Di and Bob. Bibra Lake.

Kitchen Renovators

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Allan D.
Allan D.
 

Our new kitchen is the centre piece of our home – We recently purchased a 17 year old house, but hated the old worn dirty kitchen, so we had Joyce Kitchens do a full large kitchen and bar custom renovation made to our specifications. Libby gave us some great ideas that we worked with. Libby was very patient with us as it was our 1st time having a new kitchen built from scratch. The kitchen was… Read more

finished on time. The new kitchen and bar has transformed our older home and added a lot more value. Thank you Libby and the whole team of tradies that were great too.

We highly recommend Libby and the team at Joyce Kitchens.

Alasrtair Jones
Alasrtair Jones3 posts
 

Switching the kitchen – We live in a old cottage style house and wanted to move our kitchen to the dining area to increase the size and modernise it. We looked at several companies, however Joyce provided the most sympathetic renovation design for the style and age of the house. Caroline, the senior designer, came up with a couple of options, one of which was perfect.… Read more

Caroline was fantastic to work with, was always quick to respond and had great ideas. For the renovation , we used tradesmen suggested by Joyce and some of our own choosing. Every trade we used was professional, courteous, on time, and the quality of the workmanship and the installation was perfect. Nothing was too much trouble to ask as we made small "tweaks" along the way. In short, our new kitchen is everything we could have hoped for, we couldn't be happier. We would highly recommend Joyce for their design, craftmanship and installation. And they were on time and on budget!!

Catherine
CatherineWA4 posts
 

Love it! – The end result is perfect…. A couple of minor issues along the way but dealt with promptly and positively and politely I’m so so happy with my new kitchen Thanks Joyce Kitchens

Mark B
Mark B
 

Great Renovation – We engaged Joyce Kitchens to carry out a remodel on our kitchen, laundry two bathrooms and powder room having used them for a renovation in our previous home 6 years ago. We are very satisfied with the outcome. Our designer Caroline was very professional and courteous and presented us with some good options. It was a big task to select all of… Read more

the products and Caroline was very thorough.

Despite it being a big project to renovate so many rooms at the same time it ran very smoothly thanks to Ben the site coordinator and all of the trades. Being able to pay the trades directly saved us enough money that we were able to complete all rooms together instead of staggering the process.

I would recommend highly recommend Joyce Kitchens.

J Forward
J ForwardWA
  Verified

Great service – We approached Joyce Kitchens for some advice on redesigning a functional yet dated kitchen. Caroline inspired us with some great practical ideas and design guidance. The whole team from design through cabinetry to splash-backs worked to install our kitchen efficiently and seamlessly around flooring installers we had working at the same time. We… Read more

made some changes along the way and nothing was too much trouble for Caroline to integrate into the plan. We did end up spending more than we had initially hoped for but we feel the end result is a masterpiece. We couldn't be happier.

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Mike
MikeWA3 posts
 

Loving the transformation! – Caroline took my inspiration pics, listened to what I was looking for - and was the only designer to return a design that demonstrated she’d heard me! The result is a unique kitchen that matches the vision in my head, with a design that flows, is functional, timeless, beautiful, and matches the setting of my new home, and ties in beautifully with… Read more

the adjacent, open plan dining, living and entry spaces. I love it. Joyce’s PM Ben provided a clear schedule and stuck to it too. Their tradie partners were all professional, delivering quality work - and it was great I didn’t have to go looking for individual providers. Having experienced their work on my kitchen, I’ve since used Caroline to design my dining room cabinetry, and am looking forward to bathroom designs now too! A kitchen is a big investment and it’s important to get it right - I have no hesitation whatsoever in recommending Caroline, Ben and the team at Joyce.

Kristy P.
Kristy P.WA
 

Lovely new Kitchen – My recently completed kitchen is amazing. Thanks to all of the team for producing such a great result. I am so happy with the transformation from my dark timber kitchen to my light bright white kitchen. My designer Dawn came up with some fresh ideas and the outcome has been tranformational. All of the trades recommended have been polite and… Read more ·  1

courteous and the site manager Ben was so lovely to deal with.

I would highly recommend Joyce Kitchens

DKk
DKk2 posts
 

Kitchen, bathroom and laundry renovations – Joyce Kitchens and designer Simon did a fantastic job on my bathrooms, kitchen and laundry. The whole process was seamless and prompt. I am so happy with the result! Would recommend them to everyone. Show reply

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S. McDonald
S. McDonald
 

Great result for complete renovation of kitchen, laundry and bathroom! – We are so happy with the renovations by Joyce Kitchens. A big thankyou to our professional designer Simon Cox who made the process easy. Simon talked us through the whole design process and helped with selecting finishes which look amazing. He was able to answer any concerns we had promptly and provided any alternatives. We would highly recommend Joyce and in particular Simon.

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