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Great kitchen renovation
We would like to compliment our designer Caroline of Joyce Kitchens on providing us with a very functional & great looking kitchen whilst keeping within the budget. Her thinking "outside the square" and client engagement was beyond reproach. The finished installation exceeded our expectations and demonstrated Caroline's practical and innovative expertise. The quality of the cabinetry installed was to a high standard.
Excellent work Joyce Team
I have just spent lockdown weekend trying out my new kitchen ! Thank you to the Joyce Team for making it happen.
My designer, Caroline was excellent and came up with some great ideas. I love my new drawers !
Thank you to the whole team especially the project manager Neil.
We first visit the showroom in Osborne Park and engaged the designer Andrea to help us rework our very dated home. We had two other companies who had given us ideas but we just clicked with Andrea.
She offered lots of suggestions and really helped us through the myriad of choices particularly in the bathrooms. For us the renovation was a result of years of planning and saving so we were very concerned about every detail.
We found Joyce's team to be reliable and did a great job. There was a delay in having our drawers fitted as there were som...e stock delays due to COVID but Neil the site representative kept us up to date and by the time the tops were installed it was all done. Overall everything looks great and has exceeded our expectations. Thank you Joyce team and Andrea in particular.
Cupboards have turned yellow-terrible after sales service
We asked for someone to come and view our cupboards as they have turned a yellow stained colour, he came out and kept saying he was not a salesman but was clearly a salesman and feed us with absolute rubbish, then I received a quote for new cupboards no accepting fault actually excactly the opposite. Say away from this company
Probably one of the worst contractors ever used.
Firstly, I have never been the type to post reviews, good or bad. Even in the worst of occasions I have never posted. However, in this case It has to be done.
How was the kitchen build? Very disappointing. Joyce kitchens had completely stuffed up the kitchen bench top. Essentially it didn’t fit, and it was crooked. There were areas that the benchtop was 25mm from the wall. After two weeks of internal discussions, Joyce kitchens had what seemed to be a great solution. “Hi, at our cost can we install a splashback in the area where the gaps are b...etween benchtop and wall?”. Our response was, as it always was from the beginning, take out the benchtop and redo. 2 more attempts and 10 weeks later it was replaced. Two tradesmen were supposedly fired during this period. I might also add that, as per signed plan, we were meant to have kickboard drawers installed. Well during the build it was identified that Joyce kitchens were not installing kickboard drawers as they had changed their policy on them. Was there correspondence on the change of policy and plan? No. Was there a price reduction? No. It was simply a “too bad” scenario. We weren’t impressed, however we still didn’t post a negative review. How about the quality? Mediocre. The appliances promise a bundle, however they’re just cheap. Button labels rub off after a month, auto cleaning functions just don’t work. Regarding cabinetry; we installed mitred edges to all cabinetry as my wife and I prefer to not have handles. Well, all the mitred edges are now cracked after maybe 2-3yrs of use. We have a corner cupboard unit that has completely come off its axis. All pots and pans have been sitting on our dining table for months as we have no where to store them. I’ve tried to fix the unit, however the design seems cheap and frail. Customer Service? Well lets just say that I’ve contacted Joyce kitchens several times now over the last 5 months to yet receive a response to fixing the above issues. Admittedly I was contacting the wrong email at first, however this was because the email used was provided by the osborne park showroom and was incorrect. We only found out once contacting the Head office after no response.
Kitchen and Ensuite
Thank you to Joyce for renovation our kitchen and bathroom.
We found the staff to be very knowledgeable and friendly and gave us very good design ideas which we hadn’t considered.
We had been informed the process would take up 6 weeks and it was indeed finished in that time. My husband and I both work full time in our own business so Joyce organised a secure box for the key which took the stress out of being at home. We also needed everything to be managed as we are too busy to organise anything ourselves.
I am very happy with my pantry draw...ers in particular as they replaced an awful pantry in the corner. I now have a large island bench which is amazing to use. Our ensuite is fantastic. With some clever planning we were able to fit a freestanding bath in which I am very happy about. Overall we are very happy and I wanted to take the time to leave some positive feedback especially as I have been working from home this weeksand have had chance to enjoy my kitchen.
Very happy with Joyce again.
Great design and workmanship. Friendly professional tradies and project management. Kept us informed and managed to finish before Xmas as promised (in spite of Covid delays). Second Joyce kitchen. Happy again.
Awful experience, damage to house, poor quality fixtures, mess and still incomplete 7 months later.
Wow. Where to start. Design in July, due for Oct Reno, then early Nov, then mid Nov, then late Nov, pushed again to first week of Dec, then mid Dec, now past Christmas and still waiting. Ive had four or five separate installers, each asking us where things are at and how to drill things in or how to read install plans and move cabinetry. They dragged structures across floor, drilled through wall damaging other side. Never had a project manager visit. Have had four “mr fix it’s” who apologise but no ownership and just tell me stories about compa...ny. Each new person has no idea where things up to so each time We have to go through it all again. Each new fixit man tells me their project system has only a few items left to do on our project, then they go away with pages full that they themselves assess. One said it was a 90% new kitchen , stone etc! Have half a kitchen, stone bench-top slips forward putting forward pressure on legs fixed to floor and thus damaging floor, that’s after they fixed the fact bench tops that overhang so draws don’t open ( that was after the fixed the fact the stone wasn’t on or level and after it sat on verandah when three diff people couldn’t affix to kitchen so safety issue with kids and heavy slab balanced at house entry) tape for draw pulls, no doors, no draws, cupboards not plumb, lack railings on most draws, the screws break, they damaged floors and window frame, stone uneven finish on each side bench ( not plumb) lots of construction rubbish left. It’s not made easy. They don’t respond to calls or emails. Premium price so we could outsource, we end up doing lots anyway and still unfinished. abysmal. Will upload videos later.
So happy with our new and improved kitchen by Joyce Kitchens
We are so happy with our new and improved kitchen by Joyce Kitchens and our designer Kordula Stuart. We had built our solid American Oak kitchen with Joyce 20 years ago and we loved it so much we wanted to keep it but incorporate some renovations and move it to another area of the house. The quality of all the cabinetry was still there 20 years later so we wanted to recycle it and Joyce were great with working with the original timber and matching any new materials or handles. Kordula helped us remodel it and she was fantastic in helping bring ...it all together, she was the glue. We decided to turn the laundry into a combined scullery so now we have a “working scullery” kitchen and laundry and our renewed beautiful “display kitchen” that can now always be kept neat and on show for entertaining. We kept things simple and to a tighter budget for the first kitchen but this time we added glass splashbacks, a new sink and tapware, new rangehood and QStone benchtops and Joyce were great about helping with all of those additions. The whole kitchen has come up really well, we are really happy with it, it looks brand new you would never know it is 20 years old.
A Dream Kitchen To Be Proud Of
Joyce Kitchens completely renovated our home kitchen, the entire team were amazing from start to finish. They worked with us very closely on the designs, a big thankyou to Simon Cox.
Thank you for staying on budget, any design changes through the process were handled with ease and the tradies were very efficient and dedicated. Such a pleasant process throughout.
We have a lovely kitchen that has surpassed our expectations, we are extremely happy to recommend the Joyce Kitchens team.
Jeff and Lesley Fraser
A very sad experience
We started well with Kordula who was a great designer. We had a good functioning kitchen and told them don’t come until you are ready. They said it would be ready in 6 weeks. At week 5 we asked how it was going and they asked for another week and we said fine but don’t come until you are ready. We are into week 7 of installation (14 weeks from order) and still not completed. We’ve had 4 plus installers, two supervisors, and despite numerous complaints it progresses slowly. In our opinion, coordination out of their factory seems poor and the in...stallers bear the brunt of the errors. The finish is not to a standard you would expect of a $40k kitchen. What’s worse is they have 95% of your money upfront before they start work on your site so you have little leverage. We could not recommend them and just wonder when the work will be completed.
An enjoyable and stress free renovation experience.
Our experience with Joyce Kitchens, particularly due to our professional designer Simon Cox was an amazing and positive journey.
Three attempts were made to start a kitchen renovation within the previous two years, wasting precious time and disenchanted with the lack of professionalism and experience we expected. We had designed, built and renovated our three homes since we married in 1969. Due to our age, my husband finally agreed with the family, not to take on the work himself.
Fortunately, a friend highly recommended we contact Simon at J...
Professional and experienced service
My experience with Joyce Kitchens and my designer Ben Garcia could not have been better, it all went very smoothly. I have undertaken many renovations in my home and dealt with a lot of trades and this one went completely according to plan. I found the installation and fitting to all be very professional and everyone was a pleasure to deal with. Ben helped originally design our kitchen and laundry and we then added on wardrobes and a vanity in the bathroom as well and I am very happy with everything. Ben was so easy to work with and accommodati...ng, he was very interested in what I was looking for in the design. Everything was custom built to accommodate the items I wanted stored in both the kitchen and laundry and I am thrilled with the result, the quality is fantastic. Ben was very patient and always took the time to run me through the options and would wait for me to measure everything until I was confident to move ahead. The 3D images he provided were excellent in helping visualise how the design would eventually look in my home and when I was unsure about something, Ben always took the time to problem solve with me until I was happy. I didn’t feel rushed and I always felt he was giving professional advice providing what the options were and what his recommendations were. I couldn’t be happier with the outcome.
My new kitchen,bathrooms and laundry cabinets are wonderful.
We had Simon Cox (who designed our friends kitchen and recommended him)design our kitchen,then also all the cabinets in the bathrooms and laundry. We decided on the same cabinets right through with same stone bench tops and it looks amazing. Simon was very helpful, with lots of ideas ,and solving any issues that came up. I would highly recommend him to anyone going to Joyce Kitchens.
Great service and beautiful kitchen
My experience with Joyce Kitchens and our designer Simon Cox could not have been better. We were given a timeline for our kitchen to be finished and it started on time and finished on time, there were no delays and we had no issues at all which was fantastic. Simon was excellent, he gave us several design tips we took on board and the result looked great because of his advice. We are very happy with our kitchen and so much so we have referred Joyce Kitchens to two colleagues. We are very happy with how the kitchen looks aesthetically, it is much brighter now, and the quality of the cabinetry and drawers is very good. Our whole kitchen looks great and definitely functions much better.
We love our new kitchen and bathrooms !
We recently had Joyce Kitchens renovate our Kitchen, Bathroom, Ensuite & Laundry. Our designer Kordula gave us some really clever ideas for the layout in the kitchen and helped us with the colour selections as we had no idea. We had prepared a brief for each room and Kordula made sure her designs incorporated all the elements we wanted.
Shaun our installer was great. He worked hard to make sure the kitchen was finished for our daughters birthday party.
The bathrooms are totally transformed and Paul the bathroom installer did such a great job w...
I had a wonderful experience with Joyce Kitchens. My designer Dawn Metcalfe was a pleasure to work with throughout the entire process. I absolutely love how my new kitchen looks now, it is everything I was dreaming it would be and has lightened up our whole living/dining space, it has provided me with an abundance of new storage, has a more functional flow and I love the new spice drawer and waterfall benchtop.
What started out as an exciting experience turned very unpleasant.
Great designer, but that is where my recommendation ends.
Numerous issues with lack of communication between Joyce Kitchen and their nominated trades. At times unsatisfactory level of workmanship.
I’ve yet to count the amount of times someone has had to come out to fix issues ranging from damage to cabinetry that was ignored or poorly covered up, powerpoint being placed in the wrong spot to leaking plumbing. Installers have turned up, unsure what they were there to do as p...resumably had not been briefed before attending and when attempted to install product identified items were not cut to sizes as per plan (multiple times). It felt like little thought was put into the execution of the renovations and we constantly had to raise the issues ourselves or remind them they forgot simple things like shelving or a cabinet door. Final payment request made before job was even completed.
Bright New Kitchen Transforms the Whole Place
I recently downsized and the kitchen was the real black sheep of my new abode. Thanks to Joyce and designer Caitlyn, I now have a bright functional kitchen which really improves the whole place. Nothing was too much trouble for Caitlyn, even though I changed my mind on things a few times. All the workmen were punctual, polite and friendly, happy to do little extras and support each other. Because of Covid 19 restrictions, it all took a little longer than planned but every worked hard to make sure I was not inconvenienced.
Many thanks to Vikki at Joyce Kitchens Claremont for designing my stunning kitchen. She was always extremely helpful, patient with me and always answered my queries promptly. When my original kitchen was being demolished there were many different trades men present and they provided help to each other when requested. This impressed me as there was no mention of it’s not my area. All the workmen were extremely polite, helpful and nothing appeared to be too much trouble. Everything was going well until the lockdown due to the virus which made com...pletion difficult, slow, but not impossible. I felt communication in relation to when people were coming to complete tasks could have been better but It was a very difficult time for everyone during the lockdown. I have the most beautiful kitchen, plenty of storage and room for everything. My thanks again to Vikki. Well done a great job.
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