Jymlocker

Items never came! And no response – I ordered clothing 2 weeks ago and nothing every arrived. The tracking number doesn’t work. I’ve wrote them 5 emails and I’ve had zero response. DO NOT USE THIS COMPANY

Worst customer service – I've been waiting 2 weeks for a tracking number nothing as yet and I've sent 3 emails requesting a time frame and haven't received a signal response

Dreadful service Jymlocker – I have now been waiting more than a month for a refund on an order they could not provide. Despite repeated promises for a refund it hasn't arrived. I would not advise the risk of ordering from Jymlocker.

worst customer service – They have nice clothes but worst customer service of all time... I was sent the wrong size which I didn't mind waiting for the exchange but considering they took over 3 weeks to reply to my email it got frustrating by time I sent the product and monitored the tracking they didn't reply for another 2 weeks making the exchange a total of 10 weeks to get the right size ... Good clothes but bad customer service .. Show details

Customer service – Usually once you buy the product online you get sent the tracking information within the same day or the next. I did buy this product on Saturday so I figured I’d wait till Monday. Wednesday comes so I figured I’d email and ask if the item has been sent and what is the tracking number. I get a reply around 8pm at night saying we’ll get back to… Read more

you once they find out from their fulfilment team. No response yet on Thursday so I just sent another email asking if they have found out yet and if I could get a refund if they weren’t sent by Friday. They responded to this email apologising and said they had further escalated the importance to their fulfilment team.

So Friday I also haven’t heard anything, so I emailed nicely of course if it wasn’t sent out if I could just get a refund (as I could easily have gotten the same product direct from the companies site and quicker delivery). Got no response from that email.

You can also create an account and log in to see any progress on your order on their website and finally it says that the items has been sent to auspost are 5:30pm and with a tracking number.

Moral of this rant, don’t but the product from here if you don’t want long delivery service, poor customer service and lack of communication. Also their website does not state any information on their website about shipping or refunds so that sparks a big red flag!! So if you ever bought anything from here, please pay through PayPal if anything goes wrong.

Dozens of emails, no response after wrong item received, 20 days later still no help – Received only 1 booty band when ordered a 3 pack set. Emailed same day. 20 days later still not received correct item, they are always checking with the dispatch team and are sure its shipped already but now im not even getting a reply. Customer service gets a 0/10 for the lies. Would not buy from again sadly and don't recommend.  Show details

Terrible customer service – I ordered a pair of squat wolf tights on the 17th may, received an email next day stating item wasn’t in stock choose another colour which I did.. after a few days hadn’t heard anything so I emailed to check that that recieved my order, they sent out a shipping email. Fast forward to 15th June, my shipment which was coming from overseas (why?!)… Read more

got an email to say it was returning to sender. It’s now the 17th June and I have emailed over 6 times asking them to contact me as my order is being returned.. they have not replied to one email. Worst customer service I have ever experienced. There is no contact phone number. At this point I just want a refund.

Pour shipping – Makes sure if you buy you order way in advance, these guys take forever with there shipping. Probably don’t even have it in stock.  Show details

Terrible Customer Service!!!!!!!! – Did quite a large order with this company, they emailed me to let me know something wasn’t in stock so they asked if it would be ok to change it to a different colour. I agreed. The first part of my order had arrived but the item that they were changing for me didn’t arrive, this is back in August and it’s now December! I chased it up with them… Read more

via multiple times email, when they finally replied they told me that it had been delivered and sent me a photo of a signature that Australia post had received. It was not my signature, I’m sorry, but everytime I collect a parcel from Australia Post, they ask to see my license, CLEARLY that wasn’t done in this situation. Because it had been “signed for” - even though it wasn’t by me, which I told them, they haven’t replied or tried to rectify the situation. There is $70 I’ll never see again! will never EVER order from jymlocker again!

DO NOT BUY FROM JYMLOCKER – Do not buy from this site go direct site to the brand you wish to buy. They take your payment, then 3 days later say they don’t have it in stock. Then Say they can refund the order, but 8 days later and emails sent everyday to follow up on the refund with no reply and still no refund.

HORRIBLE CUSTOMER SERVICE! – NEVER buy from this company! Go directly to the brand where you will receive better service! I had bought goods on sale but had red marks all over the front. They refused to take it back! I get goods which are clearly damaged and they could not care less! The Manager Alex (if that is his position) could not care less. They are a broken record. All… Read more

they kept saying was the item was on sale and no refunds! They are kidding if they think that is normal! Go to the brand directly as Jymlocker could not care less about good customer service!

Jymlocker customer service – Very disappointed with jymlockers customer service. Sent out the wrong size of what I ordered. They take ages to respond to an email or sometimes they don’t even reply. They messed up it’s up to them to get it sorted most online stores would of had it sorted by now. Show details

Awesome Customer Service! – Unreal customer service with honest and fast replies, a huge range of items it is a a perfect one shop stop. I would give give 6/5 Stars if it was possible! Show details

One Stop Shop – all the quality brands in one place and shipping has always been super quick... the only thing i've ever had a problem with is with new releases sometimes they sell out Show details

Wow - better than expected – Ordered a range of items for my wife birthday - delivery was prompt and she is very happy. size and product guide were pretty much bang on. Really impressed with the range to as I normally find it difficult to find everything in one store. #appreciated Show details

Awesome service!! – I ordered the wrong size by accident and they made it a hassle-free experience to fix! Thanks guys. Also love the range of brands you have, so easy to choose. Show details

Fast delivery and quality goods – Purchased on a Friday morning and the package showed up late Monday. I was happy to see such a quick turnaround time and could not be happier with the quality of the clothing I purchased. Will definitely be shopping here again. Show details

All my favourite brands in one spot! – Love this site, they support a lot of large Aussie brands and saves me on multiple shipping! Super fast delivery too! I Strongly recommend! Have been a customer since 2015! Show details

Great old fashioned service and professionalism – Thank you Alex for your great help in addressing my issue. It might took a long time but at least we both came up with positive outcome at the end. Thanks for your old fashioned service and great professionalism by making sure myself, your customer is satisfied with the overall outcome. Good luck with everything!

Amateurish service, non-responsive – Sent me through a size I didn't order then refused to respond to my emails when I asked how they were going to fix the situation. Only responded when I got PayPal involved. Don't waste your time, buy from the clothing manufacturers.

Watch out for Jymlocker – Took my order for 2 items and my money on credit card but can only deliver one item because the other was out of stock. Will not refund me for the item they could not deliver. What a scam! Show details