Reviewer Photos & Videos
I have had nothing but trouble with it. First call out was at 12 months old, the middle of summer showing p4 error. Electrician came out and change the motherboard said it was faulty! Second callout was 3 months after the first callout, NOW another error message….. electrician came out and told me that it must be a faulty Computer between the inside unit and the outside unit.
Had a call from Reese representative she told me that the error is now due to a mice plague, which clearly it’s not as it was faulty well before the “mice plague” seems t...
Purchased in November 2019 at Actrol.
Installed the unit recommended by your agent and are very happy
with the unit. The unit is very attractive unit both inside and also the outside unit
Purchased in April 2021 at MRB Refrigeration Pty Ltd for $2,800.00.
Broken out of the box, 8 months waiting for a $20 part.
Have a 4 month old baby now freezing as Kaden's after sales support is non existent. This air conditioner does not maintain setpoint. Have it set to 24 degrees and the room gets down to 17. When I explained this to the person who answers the support number she just said "okay" after 2 months they were able to arrange a third party service provider who was very busy and took 6 weeks. Diagnosed it as a thermocouple and we have been waiting 2 months for the part. Don't buy !
Purchased in November 2020 at Actrol for $750.00.
Love it. So quiet. Timer is great. The warranty provided is amazing.
Features are great and easy to use.
Heats or cools quickly.
I love the timer, makes getting up on a cold morning easier.
Best thing was the warranty!
Very happy with my air conditioner
Purchased in March 2021.
Does the job and does it well.
The unit is quite quick at cooling or heating the whole room. When it's hot during the day or night, having it on for less than a few minutes usually brings the room to the right temperature.
When I have it on for extended periods it doesn't seem to reduce in effectiveness.
We don't use much of the extra features but the timer works as it should, but the remote needs to be nearby during the duration. If you set the timer elsewhere and don't put the remote close to the unit, it might not trigger.
Some days in the summer, the AC will be on fu...ll blast (17 degrees, turbo mode) and we would be sitting directly under the unit, still sweating. But that's probably the fault of the Brisbane heat rather than the air conditioning. Other than those cases, it seems to do its job quite well.
- KS12 (3.5kW)
Works well in extreme conditions, quiet outdoor unit, remote is simple to use. Install was easy as and we had to add an extra $100 for the outdoor unit height brackets. Would like to know more about the USB wireless Capability if it is compatible for this model, Not much info; on it though, KADEN could you please explain if its available or do i have to use a Sensibo unit instead ?
Purchased in January 2021 at Reece for $750.00.
Stellar customer service for a great product
What underpins a great product is a fantastic customer service team. So very responsive and supportive to ensure you are completely satisfied post purchase. Smart way for a challenger brand in market
Purchased in December 2020.
Quiet and efficient!
I am a qualified airconditioning installer and I decided to try out a Kaden after a lengthy discussion with the sales team at Reece. I got one for my own house to see what it was like and I must say I am very impressed!
The unit is just as quiet as any I've installed in the past and works great! I will definitely be buying more in the future.
Purchased in November 2019 at Reece.
Wowee - My Kaden unit is amazing!
My mate (AC installer) suggested to get a split system for my apartment, he said you could go with all of the named brands etc... And get ripped off. Or you could go with this new brand called Kaden? Its backed by Reece (so you know its good) and can save you a few dollars! Sounds good so far! I now have 2 split systems in my place. 1 for the lounge & Kitchen (Mitsubishi) & 1 for my Bedroom (Kaden). Both are fantastic and to compare them, I would say the Kaden is far better. Easier to control & looks better on the wall.
It's super quiet even w...
Purchased in April 2020 at Actrol Epping for $650.00.
Great Lounge room split
We replaced our old broken down split system with a Kaden 5kw unit and its been amazing. Great looking unit and provides heaps of air flow compared to the old one which heats and cools the lounge really quickly. Would definitely buy one of these units again.
Purchased in January 2019 at Reece for $1,290.00.
Quiet and full of functions
First time user of Kaden and have recently had a 2.6kw unit installed in our bedroom. I had Kaden recommended by an installer and so far im very happy with the performance and quality of the unit.
Purchased in June 2020.
Great value for money!
I bought two units for a rental property about a year ago to replace old ones and they have been working trouble free on both heating and cooling. The previous installed units were made by TCL and one was damaged by the tenant and the other just stopped working
Purchased in September 2019.
Great bedroom unit.
Bought this unit about a year ago, very quiet as I'm a light sleeper and I've never noticed it. Keeps the room nice and cold and isn't too bad on the power either. All in all I'm very happy with it.
Purchased in March 2019 at Actrol for $650.00.
Terrible quality and customer care
We purchased 3 units from Reece and have had nothing but trouble, one stopped working, the internal fan’s accumulate dust causing the units to purge the air. An air con tech said they were poor design. We have sent emails to Reece and been in store but we are still yet to be contacted their customer support
Purchased at Reece for $2,800.00.
Rubish!! So angry!
I am wasting so much money on electricity trying to warm my tiny 2 bedroom house. I have even closed it off so that it is only the small lounge and my room. Have it on 30 degrees turbo fan, its only warm air up close and cool air 3 meters away. After 8 hours use on 30 degrees the 2 temp readers in my lounge sat on 18 degrees!!!!!!!!!!!!!!
Questions & Answers
Hi, we have just moved into a new home on the NW coast of Tasmania our previous home had 2 Daiken AC units. the new home has 2 Kaden AC units installed - a KS24 in the living space and a smaller 4.2kw unit in the formal lounge.
At this point in time we are not particularly happy with the performance of the KS24, the unit, initially seems to heat the space quite quickly but then of a night time with an outside temperature the unit goes into DF mode virtually every 45min to 1 hour, the outside temp is not particularly cold - 8 to 10 degrees, This has also occurred during the day when the outside temp is around 12 degrees. Our previous Daiken AC units would not go into defrost mode until the temp was around 3 degree or less (when you would expect frost outside).
The other issue with this unit is when the nominated air temperature is reached the unit goes into standby mode where the external unit shuts down but the fan on the internal units continues to circulate air which either is or seems to be cold air.
Can you provide some feedback or advice regards these issues please.
Thanks for your inquiry.
Our Technical Team would be more than happy to speak with you personally to provide feedback and advice, Could you please provide us with your contact details at https://www.kadenair.com.au/contact-us/ and we can contact you directly.
Look forward to hearing from you soon.
Kaden Heating and Cooling
P4 comes up while trying to operate the heat mode
Thanks for your inquiry.
We're sorry to hear you're having trouble with the Kaden air conditioner.
Could you please provide your contact details and any relevant information at firstname.lastname@example.org and one of our Kaden Technical specialists will be more than happy to assist you with your inquiry.
Look forward to hearing from you soon.
Kaden Heating and Cooling
Get an answer from our members and Kaden representatives
|Category||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners|
|Features||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control|
|Cooling Power||2.6 kW||3.5 kW||5 kW||7 kW|
|Heating Power||2.8 kW||3.8 kW||5.1 kW||7.5 kW|
|Type||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||4 stars||3.5 stars||2.5 stars||2.5 stars|
|Heating Energy Rating||4 stars||4 stars||3 stars||2.5 stars|
|Operating Temperature for Cooling||-15 ℃ to +50 ℃||-15 ℃ to +50 ℃||-15 ℃ to +50 ℃||-15 ℃ to +50 ℃|
|Operating Temperature for Heating||-15℃ to +30℃||-15℃ to +30℃||-15℃ to +30℃||-15℃ to +30℃|
|Auto Cleaning (Self Cleaning)||Yes||Yes||Yes||Yes|
|Indoor Unit Dimensions||302 x 805 x 193 mm||325 x 964 x 222 mm||325 x 964 x 222 mm||342 x 1106 x 243 mm|
|Indoor Weight||10.2 kg||12.5 kg||12.5 kg||16.1 kg|
|Max Indoor Sound Pressure Level||41 dB||43 dB||45 dB||47 dB|
|Outdoor Unit Dimensions||554 x 800 x 333 mm||554 x 800 x 333 mm||702 x 845 x 363 mm||810 x 946 x 410 mm|
|Outdoor Weight||34.6 kg||33.1 kg||43.9 kg||59.9 kg|
|Max Outdoor Sound Pressure Level||49 dB||51 dB||52 dB||52 dB|
|Max Outdoor Sound Power Level||60 dB||60 dB||63 dB||64 dB|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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