Kayhan Audio

To be as fair as I could, I've waited a while to write this review. I bought the Linux Head unit With Carplay for my Ford nearly 6 months ago now. The team were very helpful in assisting me to get it installed and even helped me rewire the lume to get the premium sounds working as I didn't realise I had premium sound and therefore didn't but he… Read more

right cable for it.

Now...having said that, the unit is not a very good unit, and not worth the money I paid for it. Main issues are the following: - AM Radio reception is SHOCKING, basically you can't use it. - Unit is constantly resetting itself at random times, which after having a bit of a deeper look online, I see others complain about this, - MIC input is CRAP... not the mic itself but the input because the guys at Kayhan sent me a replacement which didn't fix the issue and I then went and bought my own (expensive) mic and still same issue. Again after looking around online found this is a very common problem.

Having contacted the guys a few times about these issue, and as the response time grew longer and longer, I eventually realised that there was nothing that they were going to be able to do to fix these problems because they are clearly not isolated incidents. They did suggest software updates as well as a replacement device but I wasn't confident given these issues are so common, and to be honest after the third time I had to pull it out to replace the mic I was over it and we now just live with the fact that the AM doesn't work (we use DAB but I don't like the delay), the system will randomly restart and hopefully it wont just die on us one day, and worst of all the mic issue wont be solved so back to speaker phone again :/

I'm giving it a 2 star because 3 star says "OK" and that would be too generous for the grief this has caused.

**This review is specifically about the Linux unit not the Android unit but please do your research first so you don't end up in the same boat**

Thanks to the team at Kayhan Audio who made the the experience to purchase the new apple carplay system for my VF Commodore a pleasant one, they answered all my questions regarding the product & ease of installing, can’t wait to upgrade my audio system with their product. Will come back to you once fitted. Thanks again Kayhan for your service!!

The lights for all the buttons won't work – Hi. I have a kayhan for a ba Falcon and the latest lights on all the buttons won't work. Does anyone know how to fix this issue

Awesome! – With the help of Kayhan staff via phone call, I purchased the latest Version 6 sat nav head unit for my son's FG Falcon G6ETurbo with the reverse camera cable and matching piano black top hat kit. Installed on Saturday with my son (took around 5 hours) and had to call the Kayhan number a couple times for reverse camera operation and steering wheel… Read more

control set up. These were minor items and needed a few settings changed and all up was around 10 minutes. The system looks fantastic in the dash and doesn't take away from the factory look. If you didn't know you'd think it was stock. These guys have been awesome from the day I called seeking clarification on what to purchase to getting the reverse camera and steering wheel controls working on the day. There's a couple of negative reviews on here and I can honestly say these guys are awesome to deal with from start to finish. If you make sure you do the install Monday to Saturday you have help to 6pm.

Don’t like doing 1 stars review but wasting my time Mic don’t work when I talk to anyone over the phone Hazards not working when car is off I been contacting them since I got the order and they keep running me in circles I have had enough They keep saying the cambus to update or something and still not working Waste of $1600 I be requesting a refund or taking it further

Don't risk it with Kayhan – Purchased a Ford Territory with this unit. I don't know whether it was old or something had broken. I couldnt connect it to my phone for taking calls nor playing music. Bluetooth was hopeless, constantly switching the phone back to hand held volume. Each time I turned it off or switch off the ignition the speakers would pop in harmony. It… Read more

was not worth upgrading, unable to link it to the web via hotspot to upgrade needed a new product key that would have been $500+. I felt like throwing it out and installing a used Ford ICC unit. It was just really hard to get it to do what you needed, like teenagers. Large reason to get out of the car. Crap unit for me.

Never again – No instructions like their web site stated, no help from online chat, sent a video showing how to fit, half of the instructions to fit are missing, passwords on certain apps, would not tell me what they were, attempted to get information, not a word from them, avoid at all costs, I now had to remove the system as it stopped working, no warranty honoured

NEVER BUY – I recently purchased the Kayhan Stereo version 9, and unfortunately, it has been nothing short of a headache. Here are the issues I’ve encountered: Functionality Problems: From day one, the unit has been problematic. The volume and air conditioning settings seem to have a mind of their own, changing without any input. It’s frustrating to deal… Read more

with a product that doesn’t function as expected. Connectivity Woes: Despite my efforts, the stereo wouldn’t connect to my phone. Strangely, it worked fine with my husband’s device. Additionally, the requirement for an Android account caught me off guard. Why should I need an account just to use a car stereo? Customer Service Nightmare: My husband spent nearly six hours on chat with Kayhan’s customer service team, trying to resolve the issues. Unfortunately, their solutions were unclear, and the experience left us feeling frustrated. Return Process Hassle: Now they’re asking us to send the unit back for a refund. Fine, except we’ll have to pay for postage. And there’s a catch: if there are any scratches on the unit, no refund. It’s like navigating a maze just to get our money back. In summary, the Kayhan Stereo version 9 has been a disappointment. I expected better quality and support for the price I paid. If you’re considering this product, proceed with caution. There are better options out there.

Don't use their online chat – Do not message their online service, will not adhere to promotions, constantly have to follow up inquires for broken promises to be told someone will get back to you, will be going to the accc to lodge a formal complaint, only reason i bought the product was for the promotion, asked to cancel my order and refused to respect my wishes as well. … Read more

Edit: just call them, enquiry was resolved promptly and was able to speak to a manager, Thanks so much Ben.

Pathetic it's a scam – Avoid this company at all costs, its a scam they are quick to take your money, but do not communicate once they have it. It took me 4 days of asking where my tracking number was and eventually they told me they have no stock. Asked for a refund , completely ignored me then they eventually gave a date of when the head unit would be in another 4… Read more

weeks they said, I asked for a refund on several more occasions got nothing but crickets, I then told them ill get my money back through PayPal, they the offered me 65% of my money back, I paid them $1620, lucky for me i esculated it through PayPal and they got my full payment refunded. Ignore all the 5 star reviews they are all fake, take notice of the 1 star reviews, all their Facebook comments are all from Sudan, another red flag. Save yourself the head ache and avoid this scam of a company.

DO NOT BUY – WARNING DO NOT BUY. Son paid $1000 unit for Ford fg. worked for a couple of days then screen went white, paid postage to return for warranty repair where they replaced faulty component. They returned screen whith big scratch. paid to return unit again, recieved new unit, keeps dropping out of car play going back to home screen. Asked for refund as… Read more

units no good. They reply yes can refund but only $600 out of $1000 paid. These people are ripping consumers off. Hope my warning helps others

Dodgy product and company – 18 months later and still no refund or support on this dodgy product......lawyers and ACCC involved. i have found a much better product elsewhere ..... please shop around and avoid getting shafted

Too much spam – I don't know anything about their products but the company itself spams audio social media pages even those not involved in car audio. Not a great business practice.

Woeful customer service – These are not fully compatible with Ford territory units with front parking sensors no longer working. Installed by a professional installer who has had huge issues with kayhan. Kayhan came up with excuse after excuse and provided woeful customer support. Just avoid them.

NEVER USE THIS COMPANY!!! – This company recommended a product that did not even fir my vehicle! They took forever to even send it to me and only after me nagging every day did it finally arrive. And then didn't fit... Then I send it back for full refund and that took a very long time to be processed and me nagging about 3 times a day. DO NOT DO IT!! AVOID!!!

Perfection of Kayhan Audio – Kayhan Audio's best vital elements makes it best for me choosing it for it affordable prices.. Everyone, try "Kayhan Audio" and thanks me later.

Scam company – Same as all you other guys, purchased a head unit for my son, turned up and installed, didn't work so returned under warranty. This was 3 months ago and they just nonsense there way around. Now they will not return the unit or my money. Lodged with accc. Why has someone not caught up with these guys!!

Take my money then give you nothing – Kayhan via Facebook took all my details plus pictures of vehicle to verify the correct part/unit even assured me it’s in stock and they’d send the two harnesses to make sure I’d be covered. So I paid, Kayhan representative even assured me with his name Robert ….,,, he’d personally take care of order shipping. Then nothing and when I contacted via… Read more

messenger as the web number rings and cuts out never picks up. Messenger they say they need more information or they need to contact warehouse then they need me to remove half the dash to find harness plugs. Then there’s some reason they can’t process a refund straight away even knowing they have received payment. Now no answer! Stay away from them especially considering how much money they are! And they said and carried on how amazing their service and 24/7 support is! I keep all my correspondence but they just don’t care once you pay!

BUYER BEWARE! – BUYER BEWARE!!!! I'm only giving 1 star because I had to. These guys are scammers, had issues with the unit, returned it for a refund which I haven't received. Constant excuses about they can't make payment back to me, phone doesn't ring. Don't be deceived with the good reviews, they're fake.

Don’t even think about purchasing one – I ordered a unit for my Holden commodore and they told me that delivery would be at least a month. 7 months later the head unit arrived, the day after it arrived I got it installed by a auto electrician that sells and installs head units for a living. Here’s a list of things that didn’t work. -Steering wheel controls -Sometimes the unit will take… Read more

15 minutes to turn on, often arrived at destination before the unit has even turned on. -The unit will randomly power off - the unit will stay on, playing music sometimes 5-10 minutes after exiting and locking my car. -The reversing camera I purchased worked for about the 1st week and now just shows up as static when the car is in reverse. -The climate controls do not work at all, they are set to 16 degrees which is unbearable in winter and dangerous because I can’t delist my windscreen.

I contacted kayhan about the head unit and asked for my money back but instead they had me sit in my car for hours holding down different buttons, selecting different modes. After all of this failed I asked again for a refund and then they said that I would have to download new software to the unit. This is where I gave up, I shouldn’t have to spend days of my life trying to fix a product that came from the factory not working.

This unit has cost me $1967.00 for the unit $600 for the installation $200 to go back to the installer for them to check they had done everything right at the request of kayhan audio. $200 to buy a factory head unit to install back into my car.

That’s 3 thousand dollars that I’ll never get back.