11 questions from our users
Has anyone had problems with cracks appearing inside the fridge
Yes. My Kelvinator Top Mount, purchased 2020, has a crack on the "floor", just inside the door. No idea what caused it. Actually - just checked - it's more like several small cracks, about 2cm to 5cm each.
My kelvinator ktm5402wa fridge isn’t freezing & the fridge isn’t cooling as I would like , the temperature control is confusing, where should the dial be to make it cooler? At the “colder“ or “less colder “ ?
Yes I know the settings seem to be the opposite of what it says in the book. If you push the slider towards the left it is the colder setting. I had to put my freezer all the way to the left or it was not cold enough. My fridge one at the moment with cooler weather is in the middle. Hope this helps. I find my fridge very noisy, I can hear it through the wall! Is yours noisy?
Send it back if you can and replace with another model /brand. I wish we had...
Otherwise as Terry said.
Hi , & thanks for your responses,
It can sometimes be noisy, I have put the dial to the far left where it says “colder” , we’ll see how it goes , the booklet says to put it to the far right where it says “less cold “ , very confusing
My fridge is not cooling. Freezer isn't freezing. I tried overnight to adjust different temperature settings. Not blowing any cold air at all
My brand new fridge/freezer stopped freezing after 7 weeks. It turned out to be a gas leak. It has now been replaced by another new one nearly two weeks ago. Will wait and see how this one goes!
You will probably need a technician to come out to inspect it.
Dear Sacha C.,
Zaida from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about your appliance.
If you wish to discuss this further, please email firstname.lastname@example.org with Ticket Number 1345211, include your name and number, and we’ll be in touch.
My fridge is brand new 2017 /2018 Xmas time from good guys KTM5402 My fridge isnt staying cold & freezer over frosting....??? What can i please do to fix this thanks kindly
It sounds like your thermostat is not working properly. It should still be under warranty. Contact Kelvinator.
Julie from Electrolux here.
We are sorry to hear you are experiencing problems with your Fridge
We would love the opportunity to discuss the concerns you have raised with your fridge
If you wish to discuss this further please feel free to contact me at email@example.com Ticket Number 1142460.
Is this electronic?
Sorry I don't know what you mean by electronic.
Not to my knowledge its just a normal electric fridge.
It has a system that "senses" outside temp as well as inside temp rather than a traditional thermostat which will start it up until it reaches the desired temp. Basic fridge, not a smart fridge and no remote function though if that's what you were asking.
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