Ken Hall Plumbers

Initially impressed with receptionist Chloe during first contact calls. Following same, Noah was assigned to do assessment on property. Was definitely pleased with the workmanship, interaction and final outcome of visit. Would definitely deal with company in future and you should be recommended for sure. Yet again, Noah certainly knew his trade and was very personable. Thank you so much.

Efficient and professional – Efficient and pleasant electrician who knew what he was doing. Show reply

We have now used Ken Hall for several plumbing issues. I like that they supply a photo of the tradesman coming, so I recognize them when they arrive. All the tradesmen we met have been friendly and professional in their approach. My test of a company is how they handle issues when things don't go to plan which happened to us because I asked them… Read more ·  1

to install a tap product that though readily available in Europe is not often seen here. I spoke to the manager who had seen them in Europe but none of the tradesmen who came to the house had installed one.

The installation went well but that night we didn't have hot water. So after a Friday morning call, Kris examined the hotwater system and was surprised that it had failed after 7 years. After a discussion a temporary storage unit was installed and arrangements made for a solar hot bank the next week. That night the water was tepid. I let them know on the Monday and the temporary unit was swapped out only for us to find out that night that we still had tepid water. As they were coming out soon to install the new system, I didn't let them know until they arrived on the day of installation.

I mentioned to James (plumber) that we had still only had tepid water. He was concerned and instead of starting the new installation, spent the next 6 hours troubleshooting. It turned out that the cause related to the tap we had had installed. James was from the UK and so had seen the style of tap but he was thorough and checked everything out.

As our hot water system was now functioning, we decided against installing the solar water system, and they arranged for the unit to be removed and returned our deposit in a timely manner. All of James' work and time was covered under warranty of the tap installation.

So we were very pleased with the outcome and will continue to use Ken Hall.

Do not consider using Ken Hall plumbers unless you have oodles of money to spare. The prices they charge for straightforward plumbing work is quite hair raising. The pilot light on my instant gas hot water service wasn’t working. I was told the unit couldn’t be repaired and would have to be replaced. One week later I had parted with $7116.95 … Read more

My gas was cut off for a week by one of Ken Hall’s plumbers as he said he detected a gas leak. I was not given any option. Interestingly there had never been any smell of gas and my gas bills did not reflect excess gas used. Two gas appliances in the house were permanently disconnected as they were not being used and I was informed I had to have a whole new gas main line installed from the meter to the house. A few months after this work was done I became aware of a smell of gas around where the new gas main went into the house and my next gas bill was higher than usual. The problem is now getting worse. I have not called Ken Hall back as I cannot afford another huge bill. Out of interest I recently checked on the price of my new gas hot water unit and the average quote was $1595 including installation. I was charged $2488.25 for the exact same model. I wasn’t going to bother writing this review until last week when a pensioner friend of mine was very distressed when she called in Ken Hall to have a similar model instant gas hot water unit installed and got no change from $5000!

AMAZING WORK AND CUSTOMER SERVICE – I woke up to water on my front lawn. I was in a panic and upset. I do not trust tradies after renovating and having terrible experiences. So I was very anxious about who to hire. I googled plumbers and rang a few. I rang Plumbfirst and I spoke to a lovely lady who listened to me and reassured me that she would get someone to help me and straight… Read more

away. I got a message from Liam telling me he was on his way. And he turned up exactly when I was told he would. He was very nice and listened to me and went straight up to the leak and knew what it was straight away. He reassured me it was ok and not to worry. He contacted his boss Tregan who popped in to have a look. He was also really nice. No one rushed me. Everything was explained to me. And we booked the job in for early the next morning. That night I received a message from Tyler who confirmed the time in the morning with me. I had to change the time and both Liam and Tyler organised it for me letting me know everything. Tyler and Harry arrived exactly on time. They were fantastic. And as I had to go to work Tyler told me not to worry that they will take care of everything. He kept me updated and let me know it was done. He even closed my gates for me! They put all the grass back and my pavers. Tyler even went and bought an extra pipe and fixed it for me. When I hadn't received my reciept from the office I messaged Liam and he contacted the office for me and messaged me whats going on. It was a misspell of my email. But it was handled quickly. Tregan is a great boss. As Liam has almost finished his trade Tregan encouraged and explained to Liam. They have a great relationship. And it was great to see. Everyone works as a team. Supporting each other to do right by the customer. Starting at the office. I have never ever experienced such service. And I have hired a lot of trades. I am extremely thankful for Liam and Tregan and Taylor and Harry for helping me when I was feeling overwhelmed and anxious. I will never use any other trades now. Only this company. I have told so many people about my experience. Sorry for the long post. But this experience was worth telling it all. Plumbfirst are AMAZING!! Thankyou Julie.

I had to make an emergency call out for an electrician on Sunday morning. Jason arrived and I provided information on the situation. He instantly identified at the power board 3 possible issues/solutions. With the appropriate equipment it took him no more than 20minutes to identify the cause of our lack of power to the property. He then took the… Read more ·  1

trouble to advise us of a convenient and cheap method to identify the appropriate replacement for the faulty equipment. He went to the trouble of proving a link to the website which made that process much easier. As a result, I purchased the equipment at the best available price on offer with free next day delivery. That was amazing service. Thanks Jason.

We had Brodie, Bradley and Tim attend to do the cleaning of our Solar Panels yesterday and we were extremely pleased with both their professionalism and the results of their work. Show reply

Jason provided excellent service when my air con stopped working. He clearly explained the issue and fixed it on the spot (luckily for me it just needed a reset and service). He didn't leave any mess, which I always appreciate. Booking over the phone was also excellent and flawless as I was a return customer. Show details ·  1

We had a complete power failure at our house on an extremely hot day (39°C).at 4.40 pm. SA Power Networks identified the problem as within our house's electrics and the need to contact an electrician urgently. We phoned Ken Hall Plumbing and they promptly organised for electrician Jason G to attend as a matter of urgency as soon as possible that… Read more ·  1

very evening. Jason arrived within the hour and investigated and thoroughly tested the main fuse box, cable and meter box in difficult conditions under torchlight and in the oppressive heat. In collaboration with another technician from SA Power Networks the problem was resolved by about 10pm and we had light and most importantly air-conditioning operating again on that very hot night! Thank you Jason for your prompt and excellent work, friendly service and the useful advice about ways to improve the safety and efficiency of our electrics. Very pleased!

Many thanks to Braeden (plumber) and Jason (electrician) for their excellent service - particularly Jason whom came out late on the Saturday before Christmas to get our hot water system back on track. Both were patient, thorough and explained things very well. Show reply

Over the past week Ken Hall tradies have been attending to the roof & gutters on my house & a rental house. It has been a very big job but all has gone efficiently & smoothly apart from an initial misunderstanding which was quickly corrected. I found all the office staff & co-ordinators extremely helpful, polite & determined to make things go… Read more ·  1

well, which they did. I was most impressed with Brode who was so very helpful, spending time explaining everything with accompanying photos. He has such a pleasant manner, even after the very difficult job under very trying conditions, he was prepared to spend the time making sure I was happy with everything. Brode is a credit to Ken Hall. I would thoroughly recommend Ken Hall.

Had electrical work done by Nathan from Ken Hall today …. down lights and smoke alarms. Nathan was friendly - helpful - knowledgeable - nothing too much trouble. I learned a lot myself! Wouldn’t bother looking for anyone else in the future. Show reply

We were delighted to have William give us a quote on a chimney repair. From the moment I heard his voice on the phone I knew we had the right person for the job. What a character!!! He was cordial, knowledgeable, honest and reliable, an excellent communicator putting us at ease immediately. A true down to earth bloke. What an asset to the… Read more ·  1

company. He brightened our day and made us laugh, when we had been feeling down. The quote for the job was reasonable, comparing it to another competitor. But it was William's personality and attention to detail that won us over. So Mr ken Hall please reward him with a good bonus because clients need more people like William in our world. We hope the guys doing our chimney repair will be just as good. Thank You. Margot and Fred

Polite service, but eyewateringly expensive - $271 to replace two washers in an ensuite shower which includes a $75 discount voucher … cannot recommend on the basis of cost.

Bradlee has just completed a total gutter clean and flushing of our downpipes. After a couple of seasons, the leaf build up was considerable. First, he did a full inspection of our roof and the cleaning required before providing his quote. The work was done efficiently and effectively. Bradlee left no trace of mess and even blower-vacced our… Read more ·  1

paths. He kept us informed throughout and had the answers to our various questions. A very friendly and professional service. I highly recommend Ken Hall if you want your roof gutters thoroughly cleaned. Thanks Bradlee, see you in six months!

AVOID – Overpriced. AVOID, AVOID, AVOID. Charged over $300 to replace a leaking tap with a tap we supplied (not including $99 call out fee) and $99 to replace a water filter cartridge (with one we supplied). The replacement took 5 minutes. Please look elsewhere. Still troubled by the experience.

Empathetic CEO – I recently posted a very negative review about Ken Hall overcharging my mother for a toilet instal. Within a few hours of posting this review, the CEO of the company contacted me & was genuinely concerned about what had occurred. He resolved our complaint quickly & efficiently and we are very satisfied with the outcome. Thank you Show reply

Great service – Back in November I had Eddie and Cheath come and clean the gutters and believe me, the gutters needed it! The guys were brilliant - friendly, helpful and so clean. Another top rate service from Ken Hall. Well done, guys. Show reply

Happy as Larry – Reaching out to them after getting a flyer in the mail box, 2 days later i had a crew showing up at the house and, after a thorough inspection and chat, gave me a quote on the spot. Very competitive pricing. They have showed up in site in time, and left a very clean site. Good communication: timely and honest. I’m very happy with their service.

Excellent – Found the company to be helpful and understood my needs. Tyler was very helpful and gave me good advice. Tyler gave me good communication of when he was going to arrive, he was accomodating to the time I wanted and done an excellent job and cleaned up the area well thank you so much Tyler

Disappointing Experience with Ken Hall Plumbing and Electrical – I recently contacted Ken Hall Adelaide to request a quote for plumbing work (installing an outdoor kitchen sink and tap) and an electrical job (installing six light fixtures and two ceiling fans). The receptionist arranged for both a plumber and an electrician to visit my property today to provide quotes, as they couldn’t do it over the phone. I… Read more

was given a four-hour window between 12:00–4:00 PM, so I took the afternoon off work to be available. At 2:45 PM, I received a text from the receptionist informing me that the electrician wouldn’t be coming today because they were stuck on a job restoring power to a site. There was no apology for the inconvenience, only an offer to reschedule at a time that suited me. I then had to ask whether the plumber was still coming, and after following up via text, I was told they would arrive shortly. It’s now 4:30 PM, and the plumber still hasn’t arrived. Worse, there has been no further communication from Ken Hall or the plumber to let me know whether they’re still coming or not. This complete lack of communication and respect for my time is extremely frustrating. It’s clear to me that Ken Hall has serious issues with communication and doesn’t value their clients. Their lack of professionalism and disregard for customer service is appalling. I strongly urge anyone considering using Ken Hall for plumbing, electrical, or gas fitting services to reconsider. I ended up calling a smaller, family-owned electrical business 20 minutes ago, and they’re coming over this evening to quote the job. Ken Hall could certainly take a lesson in customer service and management practices. Adelaide is a small place, and word of mouth is everything.

Supper efficient team – Great services, very professional. Came for inspection in less than 30mins after contacted the team. Supper efficient team highly recommend.

Hardworking and friendly service – Jared Schenscher attended my house within days of contacting HomeFirst to fix a blockage in my drains. He had a very big hole to dig by hand with his apprentice, and unfortunately it took many hours as it wasn’t easy to find. Jared is a very hard worker, always prepared me for what he was doing next, and when the problem was found it then didn’t… Read more

take long for him to solve the issue. He left the area where the hole was made in a much better condition than when he started. An excellent job was done by both the guys, very friendly and a great experience, highly recommend this company.

The quality of work completed was exceptional! – The quality of work completed was exceptional! Thank you - Jared, Max, Shayne & James for keeping me informed on the work throughout the process Replace all in ground 90mm stormwater with 100mm Replace all down pipes with 90mm to gutter with IO on for future cleaning Install surface greats for ground water run off Supply & install 600mm pit at… Read more

front norther corner Replace pipework in council verge with 100mm DWV & supply & install new steel curb access & crossover for path Test & commission Remove all associated rubbish from site