Kent Removals & Storage

Everyone was amazing. From the video quote, to reminder emails and the delivery team. There was a slight! Problem with settlement and everyone was so understanding and kept me calm. Everything was delivered safely. I can’t thank the wonderful ladies enough. And the delivery team. Thank you so much, I really appreciate it. Jodi Show details

Just had Joe and Tony come and load half a container for me in Dural for the first part of our move interstate and Geezz these lads work hard. They were respectful, polite and did an amazing job with playing Tetris with our belongings so we didn’t go over our quota in the container. They did an amazing job and highly recommend Kent Removals and especially Joe and Tony for their outstanding work today. Thankyou Matt & Claire. Show details

I was in a difficult situation after another removals company cancelled my interstate removal for a 3bdrm house at 5pm the day before the booking. I thought that there was absolutely no chance I was going to be able to organise a removal, much less an interstate move, without impacting the bond clean I’d already booked or before needing to be back… Read more

at work. I was extremely stressed; that is, until i received a call back from Marina at Home Removals Sydney.

Marina was polite, professional and so empathetic to my predicament. She gladly worked with me to arrange pickup the next day (Thursday) with a delivery on Friday (the same day as my original plan). She gave me a price that I genuinely thought might be too good to be true (but I didn’t have a lot of options and I figured if everything went missing it would at least solve my immediate problem!). Thankfully, my concerns were short lived once the removal commenced. Marina kept me informed and advised my removal would occur between 11am and 2pm (a stark difference in communication compared to my previous experience).

The two lovely removalists (I’m so sorry, I’ve forgotten your names! :( ) arrived on time, were polite and highly efficient. They carefully wrapped and loaded all my belongings within an hour. They noticed I was loading my car and said ‘are you driving to Queensland tonight?’ and I said ‘yes!’. They asked if I would like my delivery the same day (later that night) and I said ‘HECK YES’ if we can make it work - and make it work they did. A 6.5 hour drive later they were at my new address, ready to unload at 10pm. I could not believe how helpful and hard working they were, and I also couldn’t believe I’d gone from probably the worst removal experience possible to a company that genuinely went above and beyond to help me meet my timeline in less than 24 hours.

Thank-you so much Home Removals Sydney. I will recommend you to everyone and I will never shut up about how great my experience was!!!

Kent Removals did an amazing job! Moving interstate can be a real pain, but Kent made it so smooth and easy. A huge thank you to Gillian Graham (for excellent communication) and Harry (for the top-notch packing service). Thank you so much, everyone! Show details

We chose Kent to move us interstate because they actually came to the house and conducted a visual inspection and measure. The others did not offer this service and quoted on how many rooms. The friendly and helpful ladies from Kent came to pack our belongings and did a great job. The upload went smoothly and Kent even bought in an additional… Read more

truck to make sure all our 45 cube of belongings were packed and shipped. Our new home move in date has been extended so we are now utilising Kent Storage at a very reasonable weekly rate, no fuss, no worries. We highly recommend Kent.

2 bedroom, 2nd floor apartment, with no lifts, moving from Melbourne to Perth. Extremely professional, excellent communication at all stages of the process, handled all my goods with care. Despite a fairly significant delay due to issues earlier in the day, the team worked fast and efficiently and got my relatively large quantity of belongings loaded safely. Show details

I had a 2 bedroom relocatable home and multiple boxes at another location. The 2 guys that came were very friendly and listened to any instructions that I gave. I thought there was going to be 2 teams, one for each property but only one team of 2. So it took more than 12hrs. Show details

Be aware. Kent do not wrap or cover all of your furniture so expect it to be damaged. Even if you do take out the insurance, the excess is $1000. Our outdoor lounge requires $300 worth of repairs due Kent’s lack of care. It was not wrapped in plastic or a blanket and needs to be repainted and repaired. Our expensive King lounge was only wrapped… Read more

in thin plastic and has sustained many deep scratches. Just a couple of the photos below. I will not be using Kent again.

My brand new fridge was damaged by the removalists. Three dents to the front of my fridge. Instead of an apology they said it happened because of the stairs. Now absolutely exhausted I have to deal with the claims process that I read here is not good. Beyond devastated. I chose them because my family had used them for decades but this is disgraceful. Do not use them. Show details

Fully absurd quote provided! Quoted more than double than original space required for the international move. Very unprofessional and untrustworthy! Show details

Wish we had never used Kent to move interstate from Sydney to Adelaide. We should have used Grace whose quote was very similar - although Kent quote their insurance costs in such a way that you might think they are less costly. We paid an additional $850 to have four large pieces of artwork crated for extra protection. Instead Kent wrapped them in… Read more

plastic sheets. No corner protection, no padding, no care. All four pieces of artwork arrived significantly damaged. We called Kent. Someone took the details over the phone and that is the last customer care conversation we had with Kent. We received an email with a link to fill out an insurance claim and confirmation that they would refund the $850 (which they did). No call to explain or apologise. The artwork is under repair- $6000 cost which has been covered by Kent insurance. However the repairs cannot be guaranteed and there is risk that the damage may not be eliminated - in which case we are stuck with damaged artwork. Kent sent us a survey for feedback which we completed with a low rating. Hey presto they called us. Wanted to know why the low rating and what could they do to compensate us. We asked could they cover the $500 excess charge for the insurance as we didn’t think it was fair that we had to pay it. They said they would check and get back to us. Of course they didn’t because in reality, they couldn’t have cared less. In addition to the artwork, our leather sofa arrived with black marks - luckily we were able to clean and remove the stains. Our dining table arrived with chips/nicks in the wood. Just the worst experience we have ever had after paying many thousands of dollars.

We cannot recommend Kent Removals. We stored our house contents for 3 months as part of an inter-state move from NSW to QLD. All boxes were packed by professional packers using strong boxes and generous amounts of bubble wrap and butcher paper. On re-delivery, multiple items were broken and not just broken but smashed. From the condition of the… Read more

boxes it is obvious they were mishandled. Kent Removals’ QLD manager acknowledges the damage but referred us back to Kent’s Sydney office to deal with the matter. The head of Kent’s Sydney office [Name Removed] has refused to reply to our calls and multiple emails sent to him seeking an explanation and to file an insurance claim. We have moved multiple times within Australia and internationally and have never had this kind of extensive damage and obvious mishandling of our goods. Our advice is to avoid Kent Removals at all costs.

NOTE: this review was sent to Kent Removals by productreview.com.au one week prior to publication in the hope Kent Removals would make contact after ignoring our emails for 3+ months. They didn’t reply nor make contact and thus this review is being published. This is a warning to not engage Kent Removals and to not use their storage and re-delivery offering if you value your goods and personal effects.

Used Kent in October 2025 to store furniture etc until we were ready to move to the Gold Coast. While moving the couch off the property they took a piece out of a wall. We had to arrange for it to be repaired although Kent did pay for repairs. Packing was excellent. Pickup not so good. So slow with too many smokos, still loading when we had to… Read more

leave at 6.00 pm as some of our furniture sat in the loading bay of the complex. Goods delivered to the Gold Coast early January. Expensive leather couch was damaged. It looks like damage would have been caused by the way it was handled by the packers on loading the truck or the way it was put into storage, not in transit or while in storage. It appears to have been human error in handling. We did have insurance but were told it was not covered because of excess. One of the buffets was also damaged. I understood insurance covered goods while in storage and in transit, not because of the way it was handled by loading staff. They get you to sign off on it all before you even have time to check everything with them. They were very expensive. So will never use them again. In comparison local firms take more care.

We moved a 4 bed home from Brisbane to Singapore March 2026. Everything seemed good until we unpacked our things. Clothes just thrown into boxes not hung up, glass shelves not removed from cupboards, items left in cabinets etc. Escalated to Ron Paratene who didn’t seems to care and didn’t reply to my last 2 emails with this feedback. The only… Read more

positive, the insurance claim was settled and paid in a few days. Overall, I would not recommend these guys, take your money and wash their hands with you. Very poor even the Singapore revivalists were shocked at the way our items weee packed

Use Kent if you enjoy stress, poor communication & unreliable service I had a very disappointing experience with Kent Removalists and would not recommend their service. To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper… Read more

confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement.

Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate.

On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called “safety concerns.” Had I not called, I would not have been informed.

The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided.

While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me.

Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite.

The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.

Despite multiple emails and phone calls, the move of three pieces of furniture did not go as expected. The Kent email stated there would be no surprises. How wrong could that be. All email and calls outlined the size and dimensions of the three… Read more

items of furniture I had purchased from a private seller. I was capable of moving the items myself with one other person, if I had a vehicle big enough. Which I didn’t. On uplift day, the workers attempted to charge me for a third person. Said that the seller had approved this. The seller wasn’t financially responsible for the job so couldn’t authorize anything. I won’t list all the questionable behaviour. Suffice to say I would not recommend Kent Removals.