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Kent Removals & Storage
4.4 from 717 reviews

Reviews

(576)
(41)
(11)
(15)
(74)
  • Customer Service
    2.3 (6)
  • Job Satisfaction
    2.2 (5)

Worst removal service I’ve dealt with!

published

I would not recommend this company. The removalists were slow. We had a 2 bedroom house with one dining table and 3 chairs, one Queen sized bed that had to be dismantled, another queen sized mattress, one lounge with a 3 seater and 2 arm chairs, some bedroom furniture, a large cabinet and multiple boxes. They were able to park within 3 meters of both front doors. They took over 6 hours. At times they were only moving single boxes. I tried contacting them but the response was not helpful. I would never use them again.

Office LocationPerth
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Damages incurred

published
Office LocationAdelaide

Exceptionally good service

published

I had a 4 bed +Study room items to be shifted from Perth to Melbourne.
Got a very good service from Kent removals.
They delivered all items in time and perfect condition.

Office LocationPerth
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
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Rob Booth

Rob BoothSydney, NSW

Really poor communication, lots of lies, poor service

published

I accepted a 7:30 to 9:30 time slot, the guys turned up at 13:14. Staff lied to me, the boss was very aggressive and basically said tough luck my agreed timeslot was not agreed it was only a request. I'd rather carry my own furniture than deal with Kent again and really recommend anyone booking them to be very specific about your needs and don't pay a deposit until you have seen the contract. Other rather use a more ethical company.

Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Trishamike66

Trishamike66Metropolitan Adelaide, SA

Outstanding from start to finish!!

published

Our move was a 3 bedroom unit from Brisbane to Adelaide. Everything went smoothly. Absolutely no damage to anything and the guys at both ends were professional and friendly. They arrived when they said they would and nothing was too much trouble. Neither of us had done a big move like this before, and we were quite nervous about our OLED TV, but we didn't need to be. We have no hesitation in recommending Kent to anyone who is doing a big move. Tip: get them to do the packing, they certainly know what they are doing!!

Office LocationBrisbane
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Sam131

Sam131VIC, 3012

  • 6 reviews

Wonderful Service Every Time

published

I have used these guys for both an interstate and local move and they are just fantastic. Nothing is too much trouble and they take so much care with your items. They even took a gate off the hinges so I could get a large fridge through a tight spot. The old saying of what you get what you pay for definitely applies to removalists and this is the case with Kent!

Office LocationBrisbane and Melbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Never use Kent

published

I used caloundra removals 3 months prior with less gear and they took 5 hrs and charged $800. Kent rocked up 5 hours late even though they knew the day before but didnt give warning. When they arrived two small blokes and the smallest truck I have ever seen. They said they had just been palmed the job. They called their manager and agreed to 5 hrs total. Completely lies and the move took 11 hrs total of 16 for me. To top it offer they have destroyed my $3000 leather brand new couch, worthless now. Oh and then they call and have a go at me cause I didnt want to pay the 11 hours. They still charged me $1350. I will be sure to continue to share my experience with as many people as possible. You are a disgrace.

Office LocationBrisbane
2 comments
Kent Removals & Storage
Kent R.Kent Removals & Storage
Ryan
Ryan

Why bother, you simply called to argue your point further to avoid accurate feedback. Perhaps a course in customer service and communication standards may be beneficial for your managers

Deb

DebGreater Melbourne (Metropolitan), VIC

Appalling service

published

Domestic interstate move of contents from the 3 bedroom house. Furniture arrived broken and pictures damaged; the latter of which i asked them to pack professionally After delivery. Kent ignored all my contact with them

Office LocationAdelaide
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Sam

SamPerth, WA

Perfect Work

published

I am so happy for the great work that was done by Rafael and Santos. Arrived on time, excellent customer service, professionalism, very polite and carried out the work efficiently without delays.

I highly recommend Kent for you all removals. Keep up the excellent work.

Office LocationPerth
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
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PME2012

PME2012AU

  • 2 reviews

Poor communication, broken promises

published

Kent's Inventory isn't actually an Inventory but a list to determine costs, which caused considerable confusion. Small items were listed, but many larger items weren't. Recommend choosing a Removalist where you deal with only one person. Our shipments were not prioritised as mutually agreed and promised, nor did the second shipment arrive a few days after the first. Our first shipment contained winter clothes for use in 40 degree heat. Also gardening tools, including our wheelbarrow, but no computer, TV, etc. Our calls remained unanswered by Victoria when we endeavoured to determine when our 2nd shipment would arrive. The good news - nothing was broken! The packer was great!

Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Santos and Rafael were excellent! They were quick and professional and lovely to deal with.

published

Five bedroom home, 3 bathrooms, two lounge rooms.
Long distance.
Now started and finished on time.
Moving from Melbourne
Moved to perth
All items moved
All furniture assembled
Very good job
Thanks you

Office LocationPerth
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Mystery

published
Customer Service
Job Satisfaction
Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Amanda M.

Amanda M.Greater Melbourne (Inner), VIC

  • 2 reviews

Unprofessional - unreliable and dodgy - do not use

published

I used Kent for a local move and to place some of my valuables into storage. I had previously used Kent for over 20 years.
The service itself was terrible - amateur crew who took over 9 hours to move a 2 bedroom apartment. Unprofessional- at times rude and the whole experience was a nightmare. They have since not been able to locate my items that were to go to store. This is stressful and unbelievable
They promise professional service but could not be more unprofessional
Do not care about customers
Do Not Use

Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
fair value

fair value

  • 34 reviews

Never again

published

An absolute nightmare. Negligent, uncaring, unprofessional.

Ruined my possession. Ruined my move. Accepted fault as it was blatant. Then they offered a $100 when I had paid for $15,000 worth of insurance. Disgusting.

Customer Service
Job Satisfaction
Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Matt W

Matt WSouth East Queensland, QLD

Poor communication, expensive and dodgy movers

published
Office LocationBrisbane
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Furniture Removalists

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Bad move...

published

We went with Kent due to their reputation. They were fine when booking, but on the day ended up being almost 4 hours late. We were notified of this only but the drivers, who called 45mins outside the window and said they were still no hours away. No after hours number to call and no help. Then the fun started. Staff and 3rd party contracts were unhelpful and aggressive. I refused to pay until the issue could be discussed, but my credit card way charged anyway and my attempts for help ignored.

Office LocationMelbourne (Head Office)
Steve D.

Steve D.Sydney, NSW

OK, however forgot to bring packing materials for Kitchen as stated in agreement, and move ran a little over time

published

3 bedroom apartment with single garage moving to same suburb.
Crew arrived on time as agreed, however did not have any boxes or protective wrap suitable to pack kitchen (which was requested in my order). I then had to go and buy more boxes and bubble wrap and pack the kitchen myself.
KENT have since offered to reimburse me for the cost of additional boxes and bubble wrap. As the time blew out a little from quoted Kent have reimbursed for some of that time as well.

Customer Service
Job Satisfaction
Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Perfect in every way.

published

We had a reasonable size move in the North Shore of Sydney to further up North. The service Mark and his work colleague gave us was second to none. They did not touch a wall anywhere, when they packed up our queen mattress they first washed their hands before touching it, and then wrapped it in plastic so it didn't get dirty. We had a large wardrobe that needed disassembling and they did it with care. Nothing was too hard for them, and they came with a smile. Will most certainly be recommending Kent again, and using them in the future. Well done Kent, and particularly our removalists...10/10

Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Do not use... Ever

published
Office LocationBrisbane and Perth
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
MervN

MervNSouth East Queensland, QLD

  • 3 reviews

Moving Sydney to Brisbane

published
Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
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Questions & Answers

Robin

Robinasked

Would you be interested to relocate just one tall fridge from West Perth apartment to a home in Kalamunda , WA ?

No answers
marinac

marinacasked

Storage

Are you able to move my household contents from Kooralbyn to an Adelaide storage facility?

1 answer
Kent Removals & Storage
Kent R.Kent Removals & Storage

Hello Marinac,

Thank you for contacting Kent Removals and Storage. We can certainly assist you with the move from Kooralbyn to Adelaide Storage Facility. Please call us on 1300 860 452 to enable us to assist you further. Thank you.

Nick,
Customer Care Team

Anne Hodge.

Anne Hodge.asked

If we move from The Blue Mountains to Adelaide do two drivers share the driving? If not how long would it take from pick up to delivery. Is it two days or sharing driving is it overnight.

2 answers
Anne Hodge.
Anne Hodge.

Confirm this is my question.

Kent Removals & Storage
Kent R.Kent Removals & Storage

Hello Anne,

Thank you for your questions. All our interstate move are done via rail transport. If you wish to discuss further for your moving needs please contact us on: 1300 659 078

Thank you for contacting Kent Removals and Storage.

Nick,
Customer Care Team

Get an answer from our members and Kent Removals & Storage representatives

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