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Kent Removals & Storage
4.5 from 583 reviews

Expected better service considering the last move was excellent

Moved from the country to Adelaide. 2 bedroom apartment, and my things were only around 20 boxes, plus a tallboy, one queen bed, one single bed, desk, dining table and other miscellaneous things.

We had already packed everything, so they didn't even have to pack any boxes or dismantle any desks etc. The ONLY thing they had to dismantle was the queen bed. They turned up and started complaining from the minute they got here. They complained that their manifest said that everything has been packed but the queen bed was not dismantled. They didn't bring any tools, but they borrowed the ones we had and complaining all throughout - they dismantled the bed, which took all of 2 minutes.

When they reached my new house and started to unload, they immediately began complaining that it said "ground floor" on their manifest. Well, I had told them that my house had one floor where the bedrooms were. Anyway, complaining throughout they took the dismantled queen bed, single bed, tallboy, chair and dismantled desk upstairs. They did not move even a single box upstairs, even though I requested that they move the boxes with the bedroom related things, including clothes upstairs.

They left the beds dismantled even though I requested that they put it back together. Left stuff everywhere because they were in a hurry to leave and they left at 6pm on the dot. In this hurry, they seem to have misplaced a very valuable side table top (the glass was custom made). Everything else arrived okay.

Contacted Kent, but was told nothing could be done about the missing glass. As you can imagine, I did not leave a very good review (got sent an email asking for a review) on their website. Received a call this morning from the local manager, he was very apologetic but ultimately he wanted me to change the review on their survey. Why? Why should I change the review? This is the service I received, and quite frankly I expected much better service for the money we paid.

End of the day - they have done nothing to rectify the missing item or for the bad service, but they want me to change my review. Nope. Sorry, not going to do that.

The last time I used Kent was just 4 months ago - and the guys then did an excellent job. Eveything was meticulously packed and delivered. Not this time though.

Office LocationAdelaide

Best of the best

Kent moved me in a literal disaster zone during the worst flood in Townsville history. Words cannot express how grateful I am for them helping me get to a safe and secure location with my belongings. Thank you, thank you, thank you.

Office LocationTownsville
1 comment
Hello Johnathon, Thank you for a fantastic review. The team in Townsville will be delighted to read your kind words. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Really pleased

We had Kent empty our 4 bedroom house (with > 20 years of accumulated stuff).
Both packing and uplift were undertaken with courtesy, professionalism and some really hard work.
Very pleased with the whole project and the responsiveness of the staff.

Office LocationMelbourne (Head Office)
1 comment
Hello David, Thank you for a great review. Always a pleasure to have a happy customer. The team will be delighted to read your comments. Thank you again for using Kent Removals and Storage. Nick, Customer Care Team

Kent removal services made my move so quick and painless.

My move was 3 bedroom house to a 2 bedroom house with an hour drive between houses, the team that moved me were on point at both ends of the move, the guys even put the heavier item's of my furniture in place and together. Nothing was damaged, such a pleasent experience. Thank you to everyone involved.

Office LocationHobart
1 comment
Hello Tom, Thank you for 5-star rating! We are glad that you are happy with our services. Hope you are all settled-in in your new home. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Did the job fine but poor communication

I moved 2 rooms worth of stuff from Canberra to Brisbane over the Christmas period. For the initial quote they were very responsive and answered all my questions - once I had agreed to pay further communication was very slow, and after various emails with no reply I was finally notified that my goods were ready to deliver almost a month later. The actual removalists were all very professional and did their job well.

Office LocationACT, Canberra
1 comment
Hello Andreas, Thank you for your feedback. We value your feedback and apologize for the delayed caused in the communications. Hope you are all settled-in in your new home. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Made my life so easy, at a difficult time

I moved a 2 bedroom apartment from Brisbane to Melbourne. The 2 gentlemen who did the uplift were so incredibly professional, helpful and just went above & beyond. The delivery in Melbourne was seamless. The 2 young men who delivered my items were also friendly, professional. The removalists arrived on time, at both locations. Completed the job in no time.

There were no issues other than a drawer from a chest of drawers accidentally smashed. I was advised at the delivery to contact head office to make a claim (the delivery lads did not know I did not purchase insurance). The only downside to the whole experience was at the very end where I encountered a not particularly nice or sensitive to my issue woman from the claims office. I was mockingly told that as I didn't have insurance (at a Kent quoted cost of almost $1000) I would not be able to submit a claim for the damage Kent themselves caused to my drawers (unless as the lady advised it was done 'deliberately'). The drawers cost $150 - so I feel validated in not having purchased insurance, as the cost of it far outweighed the cost of the drawers. All in all, I'd highly recommend Kent - the uplift & delivery men were fabulous, as was the customer service leading up to the move. We're moving again in March to a new place - I'll be booking them again.

Office LocationVIC, Melbourne
1 comment
Hello Kelly, Thank you for an awesome review. It is always a pleasure to have a happy customer. We are glad that your move to Melbourne went well. We do apologize for the customer service hiccup for the insurance. Do let us know if we could be of any further assistance. Looking forward to hearing from you for your March move. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Use someone else for your moving.

It took 5 1/2 months and $6,000 (with insurance) to get a small shared shipment from Sydney to New York. Communication was poor and I was told it would be 2 - 3 months maximum door-to-door. The Goods were picked up July 30th and not delivered until January 15th.

Office LocationNSW, Sydney
2 comments
Hello, Thank you for your feedback. We are sorry to hear about your experience with us. At Kent Removals and Storage we pride ourselves in providing high service standards, which we failed to deliver to you on this occasion. We have escalated this matter to our branch manager for further investigation. Again apologise for the inconvenience caused. Nick, Customer Care TeamSome sort of a financial reimbursement would be welcome given we had to purchase items we thought we'd have after a few months. We came over with two suitcases each for my son and I and as you can imagine, we had purchases we had to make as the time stretched on.

Willing to work with you

Like all moving there is problems especially when you have a large move of four containers and moving across the country. Thankfully Kent works with you to make it as easy as possible. If you have read my previous review you may wonder what changed. All large companies can have bad eggs, no one is perfect. Considering all the good eggs I have come across in this company, it is not fair to let the bad ones effect my review. I recommend this company wholeheartedly.

Office LocationNSW, Newcastle
1 comment
Hello Sarah, Thank you for a great review. We are glad you are happy with our services. Thank you for using and recommending Kent Removals and Storage. Nick, Customer Care Team

Fantastic Service

We had a 20 foot container full of household possessions which were transported from Beisbane to Tasmania, then a year later from Tasmania to storage in Newcastle; then delivered to our final destination on the Central Coast.
From yay to nay, the service was impeccable.
The storage was a very fair price roo.
All of our goods arrived at all destinations without any issues.
Special thanks to Matthew in Launceston and Kerrie at Newcastle.
What can be a stressful time went as smooth as a bell.

Office LocationTAS, Launceston
1 comment
Hello Jan, Thank you for a 5 star rating. Always a delight to read amazing reviews. The team will be happy to read your kind words. We are glad your move went smooth and you are happy with the services. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Overall very happy with their service.

Recently moved from Sydney to Hobart and Kent Removals were mostly great.
I have a couple of minor quibbles but nothing to get my knickers in a twist about or even detail here.
A solid 4 out of 5 stars though tending to 4.5 out of 5 really.

Everything was uploaded to a shipping container in Sydney and 6 weeks later when I had new accommodation it was unloaded from the same shipping container in Hobart.

The gentlemen who loaded and unloaded were friendly and efficient.

I am not sure how long my shipping container was sat in Hobart but they didn't charge me anything extra for storage so that was great.

The people I dealt with via email and the lady who came to my house and quoted me the price were all very helpful and efficient. I cannot fault this.

They were not cheap but I did have some relocation assistance from my new employer so money wasn't really a factor for me on this occasion.

Office LocationNSW, Sydney
1 comment
Hello Vee, Thank you for your feedback. Always a delight to have a happy customer. Glad your move went smooth. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Very poor customer service

Terrible customer service in Melbourne. They provided a quote and didn't explain any of the additional costs. Received a quote to move and store items last December 2018 and now have contacted them to proceed and it has gone up in price by $1400. When I asked for a justification in the increased cost my questions were ignored and I'm left very confused with the quote that's been provided. Very disappointing and wouldn't be recommending your removal and storage service to anyone.

Office LocationVIC, Melbourne
1 comment
Hello Dan, Thank you for your feedback. We are sorry to hear about your experience with us. At Kent Removals and Storage we pride ourselves in providing high service standards, which we failed to deliver to you on this occasion. We have escalated this matter to our branch manager for further investigation. Again apologise for the inconvenience caused. Nick, Customer Care Team

Better than expected

I was pretty worried about booking with Kent (or anyone) for our move from Sydney to Bunbury (WA) after reading lots of horror stories. I was VERY thorough with lots of questions and detailed quoting. The removalists in Sydney and Bunbury were both great but I had lots of lists and photos to make sure everything was ok and would recommend this to anyone else. Was on time. Do your homework and be vigilant about everything!

Office LocationNSW, Sydney
2 comments
Hello Emma, Thank you for a four-star rating. Always a pleasure to have a happy customer. We are glad that your move from Sydney to Bunbury went smooth. Thank you for using and recommending Kent Removals and Storage. Hope you are all settled in at the new place! Nick Customer Care TeamNick - it’s not a five star rating, it’s a 4/5! Please don’t try to manipulate what I have reviewed. Please amend your comment to reflect accurately what I have written. Thank you. Emma

A smooth and pleasant process

Moving house is never easy, especially when it has 5 bedrooms and a home office and is going to a multi storey home. These guys were fantastic and did a great job. They communicated throughout and were very careful with our things. We are very happy with the service provided by Kent Removals.

Office LocationNSW, Newcastle
1 comment
Hello Leanne, Thank you for a great review! Always a delight to have a happy customer. Hope you are all settled-in. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Kent Removals 10 out of 10

We moved from Sydney to Tasmania. Kent Removals came to our home and gave us the quote. They were very competitive with their price. Once we had accepted, it was all go from start to finish. What we thought would be a difficult move proved to be stress free. Their staff were exceptional from uplift to unload. Nothing was a problem. Our furniture arrived intact and on time with no damage. We highly recommend this company for any move.

Office LocationNSW, Sydney
1 comment
Hello Nadine, Thank you for your kind words. Always a pleasure to have a happy customer. Hope you are all settled -in. Thank you for using and recommending Kent Removals and Storage. Nick, Customer Care Team

No problems. Great crew.

Downsize from 3 bed to very small 2 bed from Canberra to Yass 60ks. Started on time and ended on time. Brilliant! Very satisfied.

Office LocationACT, Canberra
1 comment
Hello Bill, Thank you for a great review! Always a delight to have a happy customer. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Excellent service for local move!

Excellent service for local move. 3BR unit all major items moved in under 3 hours.
Friendly movers were careful with our furniture.
We’ll choose Kent again for our next move!

Office LocationNT, Darwin
1 comment
Hello Brat, Thank you for a 5-star rating. Glad your move went smooth. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Easy and Professional Move

My move was a 3 bedroom house along with a 3 bay garage. The move involved packing and storage for a number of months prior to the download. The move was within Tasmania. Kents were extremely accommodating with changing downloads dates due to circumstances outside of their control. Kents employees were excellent, very polite, courteous and accommodating with any requests made of them.
My only issue with the move overall related to storing heavy items on light ones which caused some minor crush damage.
Would I recommend Kents for a removal, definitely Yes.

Office LocationVIC, Melbourne
1 comment
Hi Grant, Thank you for a great review! Always a delight to have a happy customer. We are glad that your move went smooth and hassle-free. Hope you are all settled-in. Thank you for using and recommending Kent Removals and Storage. Nick, Customer Care Team

Esperance to Bunbury Move

4 Bedroom House with large garage and outdoor settings.
Distance was approx 700kms
The move went exceedingly smoothly. On time for packing and delivery. Whole house packed up and sent to address as requested.
No items damaged or missing.
Excellent all round service and highly recommend.
The employee's at both ends of the move couldn't have been more helpful or friendly either.

Office LocationWA, Perth
1 comment
Hello Stephen, Thank you for a great review! Always a delight to read a great review. I will ensure to share the review with the team, they will be thrilled. Hope you are all settled-in. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Fantastic from start to finish!

Kent did a wonderful job of moving my belongings from a house to an apartment. I was quite stressed about it as I was doing it all on my own but the removalists were so helpful, friendly and respectful that I felt much calmer about the whole move. Nothing was too much trouble and they went out of their way to give the best service.

Office LocationACT, Canberra
1 comment
Hello Lucy, Thank you for a five-star review! Always a pleasure to have a happy customer. Hope you are all settled-in. Thank you for using Kent Removals and Storage. Nick, Customer Care Team

Nothing was too difficult

3 bedroom house + a dog and 2 cats
Orange NSW to Carnegie, Melbourne
The move was started and finished on time

We had a number of problems that were not Kent's fault:
• Due to problems with our bank, we had to move into our new apartment a day later than planned. Kent arranged for additional accommodation with no fuss.
• The car carrier had the wrong contact number for us (despite our repeated corrections) and when they arrived at the agreed time they couldn't contact us and left Orange without collecting the car. This meant that Kent had to organise a new pick up time for the car which they did with no fuss
• We were moved into temporary accommodation in Orange while waiting for our apartment in Melbourne to be finalised. The apartment had to be pet friendly as we were taking our dog (a border collie) with us. When we arrived at the apartment it had no fence and we had grave concerns about our dog's wellbeing and security. We spoke to Kent and they organised for our dog to be transported to Melbourne and placed in a kennel until we moved to Melbourne.

All of these events added a huge amount of stress to what was already a very stressful period for both of us. Anneka Boslem at Kent's Melbourne office was fantastic from the first moment we contacted her and made us feel at ease and worked through our problems with no fuss. She was an absolute pleasure to deal with and we cannot praise her enough for her assistance. Thank you so much Anneka!!

Office LocationVIC, Melbourne
1 comment
Hello Lino, Thank you for a fantastic review! Always a delight to have a happy customer. At Kent, we believe in going the extra mile for our customer which seemed evident from your review. I will ensure to share this feedback with the team. Hope you are all settled-in. Do let us know if we could be of any further help! Thank you for using and recommending Kent Removals and Storage. Nick, Customer Care Team

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Questions & Answers

how do i pack my fridge and washing machine or bed? do you offer additional service to remove washing maching from plug or dismantle the bed?
1 answer
Hello Alice, Thank you for your question. We can offer services where we can dismantle the bed, and help you move your fridge and washing machine too. For any further information visit, kentremovalsstorage.com.au and an expert will assist you.

From Tasmania to Brisbane. How can I get quotes from?
2 answers
Hi Regina. Thanks for your query. You can complete this form on our website and someone will contact you ASAP: https://www.kentremovalsstorage.com.au/contact-kent-removals-storage-phone-email. You can also get an instant quote via our website: https://www.kentremovalsstorage.com.au/get-instant-quote-now/. If you'd like to send us your contact details in a private message, we can also pass these along to our sales team so that someone can contact you directly. Thanks so much!I need someone guide me how to get start move to Brisbane

Please tell me approximate price for car transport from Adelaide to Sydney, cheapest please. Can be depot to depot. Toyota Yaris. Thanks
1 answer
Hi Meg. Thanks so much for your enquiry. We do provide car transport services. So that we can accurately answer all your questions, we will need some further details though. If possible, could you please contact our Adelaide Manager, Bront Demich on either +61 8 8360 2003 or BrontD@KentRemovalsStorage.com.au. He will be able to help. Thanks again, Kent

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