Kent Removals & Storage
- kentremovalsstorage.com.au
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Reviews
Excellent service...thank you
RemovalsMy move was 1000km, so much could go wrong as happened with a previous removalist. One carton didn't arrive with the rest , but was promptly located and delivered. There was very little damage compared with the previous removalist which damaged just about everything. I was duly compensated by Kent and am very happy to recommend their service, especially for long distance.
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Disappointed with Unreliable Service and Lack of Professionalism
RemovalsI am extremely disappointed with the service provided by Kent Removals. Despite having a confirmed delivery date of 22/11/2023, I was informed at the last minute that they would not be able to deliver on the agreed date. This last-minute change caused significant inconvenience and additional financial costs, as I had to arrange temporary accommodation due to not being able to live in an empty house.
Despite continuous communication with their representative, [Name Removed], I received no satisfactory response or explanation for the delay. The
... Read morelack of clear communication and the failure to adhere to the agreed terms have been both stressful and frustrating. I expected a professional and reliable service, but my experience has been far from it. I am now left dealing with the additional costs and the stress of an uncertain delivery schedule. I would not recommend Kent Removals due to their unreliability and poor customer service.
International relocation
RemovalsWe moved from Auckland to Melbourne and contracted The Moving Company, Auckland for our international relocation. Their partner Kent Removal in Melbourne handled our shipment here in Melbourne. The experience in dealing with both of these companies has been very traumatic. If I could give a zero or minus star, I would have given that.
We clearly advised The Moving Company, Auckland not to send our shipment through Kent Removal as their reviews were so bad. In spite of their written confirmation, they sent the shipment through Kent Removal, and
Great experience
RemovalsKent were fantastic and did a great job on our recent interstate move from QLD to VIC. The guys arrived on time in both locations, worked very efficiently and there were no delays with the quoted turnaround time.
All of our furniture and belongings arrived in perfect condition including our marble dining table which we had decided not to crate. My partner has also previously used Kent and had a great experience with them too.
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Do Not Use Kent!
RemovalsThe movers did not wrap one item of furniture for protection, which they have denied. The amount of things which were banged and knocked was terrible. They had a complete lack of care for our belongings and we had several pieces of furniture damaged. When we complained to head office they washed their hands of everything!
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Dear Stephanie,
We are truly sorry to hear about your disappointing experience with Kent. We understand your frustration and disappointment, and we sincerely apologise for the issues you encountered during your move.
... Read more To ensure that we address your concerns appropriately, we would like to conduct an internal review of your experience. To assist us in this process, we kindly request that you email us at marketing@kentrelocationgroup.com with your moving reference number and the best contact details to reach you. This will enable us to investigate the matter further and take corrective actions as necessary. Once again, we apologise for any delays or inconvenience you've experienced, and we look forward to hearing from you. Your feedback is invaluable, and we are committed to making improvements based on your experience. Sincerely, Taron
Sydney to Brisbane
RemovalsAn abysmal service from Kent. I thought Kent was my customer where I worked, and they would surely provide a good, satisfying removal service for our interstate relocation.
Kent has disabled my Bed frame in Sydney, and after delivering it in Brisbane, they refused to assemble it. The best part was Brisbane's manager said that Kent didn't disable it in Sydney without knowing a white lie in front of the customer's face. Well, after calling a few times and at least four emails, Sydney's office advised that they are sending a handyman to assemble
... Read moremy bed. I have no idea what kind of handyman they have hired. He was confused and was unable even to put the frame together. He kept calling me to help in the office. I asked him to come this week on Tuesday so that I could help, but he didn't show up. I messaged a few times and called, but there was no answer. There is no difference between Kent Service and Handy Man. Kent has also destroyed my plants while relocating. I have sent them photos, and I was told over the phone that we never quoted to take your plants, and neither do we carry them. I asked them to check their quote as I had a copy. Now we can see how these removal companies lie to their client on the face. Well, I tried to send messages to Kent's person in Charge and also emailed and called her with no response.
Dear Murtuza,
We are truly sorry to hear about your disappointing experience with Kent during your Sydney to Brisbane relocation. We sincerely apologise for the troubles you've encountered, and we understand your frustration.
... Read more The issues you've described are not at all reflective of the level of service we aim to provide. We take your feedback seriously and will be conducting an internal review into the matters you've raised. We encourage you to reach out to us at marketing@kentrelocationgroup.com with your moving reference number and best contact details, along with any additional details or concerns so we can better assist you. Once again, we sincerely apologise for the inconvenience and disappointment you've experienced. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Sincerely, Taron
Stay Away from this people
RemovalsStay away from this business, never ever again… I used this people to move my belongings from Perth to Brisbane. I did order and paid wooden crate for my marble top, on the day of pick the crew came without crate, they told me they crate the marble top at depot before send it to Brisbane, contacted my moving co ordinator , [Name Removed], she gave the same answer “will put crate before it send to Brisbane. When my belongings delivered in Brisbane, the table top came just wrapped in a blanket (photo attached) and it got damaged. Contact “so cal
... Read moreled “ service co ordinator [Name Removed] no answer for my mail, after a while another staff member send an insurance claim form. I did a feed back on Kent regarding their service their Perth area Manger contacted me apologised and organised the refund for the crate. After, I claimed the insurance I got a reply from the insurance team “ we will send a repairer to fix your marble table top within 10 working days. It’s been 25 working days now, no call from the repairer or any reply for mails. Multiple mails send Kent insurance “ national “ coordinator Louise ,no reply, no updates, earlier her phone ring though no one pick it up. But now it’s look like they blocked my number. I strongly believe Kent insurance is a SCAM to cheat people who choose their moving service. Now I planing to approach the consumer forum to get this solved. Stay away from this people
Dear Prince,
Thank you for taking the time to share your feedback regarding your recent move from Perth to Brisbane with Kent. We sincerely apologise for the issues you encountered during the moving process, and we understand your disappointment.
... Read more We take your concerns seriously and regret that you had to deal with inconveniences mentioned. This is not the level of service we strive to provide, and we apologise for falling short of your expectations on this occasion. We are committed to addressing your concerns. To facilitate a thorough investigation and resolution, we kindly request that you email us at marketing@kentrelocationgroup.com with the following information: your reference number and the best contact details to reach you. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. Once again, we apologise for the inconvenience you have experienced, and we hope to have the opportunity to rectify this situation and regain your trust in the future. Sincerely, Taron Kent Removals & Storage
Disappointed Kent Brisbane experience
StorageThe Brisbane manager, George lies and does not return messages, Poor communication as a manager.
Administration does not know their own policies. The 12th month was meant to be free, but was charged.
Delivery after 12 months was meant to be free.
Nope delivery charged x3 containers. We were told this would be reimbursed, but it hasn’t been.
You cannot chose your own dates to have your container delivered. We both work full time and they couldn’t accommodate with any of our days off.
Were told we need to work with the dates we have because w
Dear Rob,
We are truly sorry to hear about your deeply disappointing experience with Kent, and we appreciate you sharing your concerns. Your feedback is vital in helping us improve our services.
... Read more The issues you've described are not in line with the level of service we aim to provide, and we sincerely apologise for any inconvenience you've faced. Your concerns have been noted, and we are committed to investigating and addressing each of them. We understand the frustration you've experienced due to the poor communication and multiple challenges during your storage and delivery process. We take these matters seriously and are actively working to prevent such situations in the future. We'd like to know if your issues have been resolved. If not, we kindly request that you email us at marketing@kentrelocationgroup.com with your moving reference number and the best contact details to reach you. This will help us address your concerns more efficiently. Once again, we apologise for your disappointing experience, and we hope to have the opportunity to regain your trust in the future. Sincerely, TaronI have now sent 2 emails in response to your email.
One on the 8th November and a follow up on the 19th November.
Poor communication is continuing.
Will they really refund me? And the cost of insurance refund as well? Stay tuned
RemovalsI went with Kent for my move from Canberra to Tasmania this September as I had used them in the past, 5 years ago I think, and the move was smooth, no issues. This time is a different story. My stuff hasn't been picked up yet, so no judgement on the good folk who will actually load my things into a truck, transport it and deliver it to my new home. This is all about the office or admin people I have to deal with. For starters, I was pushed into agreeing to a pick up date way too early, the story was after August there is a lot of Defence pe
... Read morersonnel movement I would likely have to wait 6 weeks to get my stuff delivered to Tasmania. The quote came in very expensive, way more than the previous move but with less stuff! I have gotten rid of a number of large volume items like a vintage sideboard, the fridge, washing machine, bedside tables, dining table, large lowboy, 3 large metal trunks, kitchen items that filled a tea chest box, single bed and mattress, 3 seater couch and some other stuff. They are still making me pay the original quote and will apparently refund me afterwards. I'm not sure I will be refunded anything. I'm also paying for insurance for the original amount, so I don't know how this will work out to refund me the insurance value. I'm not happy but I feel it's too late to back out from Kent and get another company. Don't use this company.Dear Tree,
Thank you for sharing your feedback about your recent experience with Kent. We appreciate your honesty and are genuinely sorry to hear that we didn't meet your expectations. We understand
... Read moreyour frustrations and take your concerns seriously. We will investigate them thoroughly with our office and admin team.Ruth has fixed everything for me. Thank you Ruth for your efforts, I would buy you a coffee if I could!
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Disaster
RemovalsMy relocation to Queensland from Perth with this organisation - that I trusted because of its good reputation and brand in WA - was an utter nightmare because of the mismanagement of my move. Below is a summary of the loss and damage. I was compensated for the replacement of some items but because I found the damage to my couch after my initial claim for the other damage and loss, they have refused to do any more. Only recourse is to go legal.
The is in spite of my having more than 70k of insurance cover at a cost of more than 2k. Apparently it
Disgusted
RemovalsI had boxes, containers, pictures and paintings moved from one state to another. 3 of those boxes are missing and I have received nothing in regards to whether or not they're trying to find them or where they are, even though I've asked. They've just vanished. The rest of my belongings looked as though they were thrown around with absolutely zero care. My paintings were damaged, frames broken, pictures ripped, and missing, boxes opened and damaged, containers completely shattered and the items in those boxes were smashed. It looked as though th
... Read moreey had kicked and thrown all of my belongings all over the country. Then I had to pay them for excess of damages for their fault. I am absolutely disgusted that people can treat someone's belongings so terribly. My first experience was so great so I used them again and had plans to use them to move the rest of my 4 bedroom house, but after the absolute disgusting behaviour expressed by office staff and removal staff, I will never use them again and have told many many people not to. I'm just disgusted and shattered.Dear Jade,
We are deeply concerned to hear about your negative experience with us, and we sincerely apologise for any inconvenience or distress this experience may have caused you. We understand the
... Read moreimportance of our customers’ belongings and the trust placed in us during the moving process; and are committed to upholding the highest standards of service and integrity.
TERRIBLE SERVICE
RemovalsWhere do I begin....
Living in an apartment complex, move days need to be booked in with building management to ensure access to the elevator. Kent booked me in for a 9-12 timeslot, I booked the elevator, and advised kent removalists that they needed to adhere to the time slot.
Its now 1:20pm on move day, they've missed the slot, and now my settlement has been delayed!! I seriously cannot believe how unprofessional these guys are. Apparently they'll be here tomorrow!! WTH!! They push you to pay in advance, say you'll have a move co-ordinator
... Read more call you in advance to ensure everything runs smoothly.... its all lies. I paid several thousand $$$, then crickets!!! I never heard from them, I had to call them making sure they had all details for the move, they really couldnt give a damn, they had my money, they were happy. This is pretty much theft, they havent provided what they said they would, and they now have thousands of $$ and my settlement is delayed. DONT USE THEM, I SHOULD HAVE GONE WITH GRACEHi there,
We're deeply sorry to hear about your recent experience with Kent Removals & Storage and the inconveniences you encountered on your move day. We sincerely apologise for failing to meet your
... Read more expectations and completely understand your frustration.Find out how Kent Removals & Storage compares to other Furniture Removalists
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UNPROFESSIONAL and REALLY ROUGH with your belongings
RemovalsThey move us up from Sydney to Gold Coast and we placed our removals in their storage facility for over a year, (it was insured for all the removals and storage) when it was delivered there was damage to 3 items, which they have declined to pay as it was not listed on their inventory, they are the one that itemise items not in boxes when they pick up your belongings, boxes are tagged as are loose items that are not in boxes, we paid insurance for the removals and storage and they have come back with because they were not itemised (I have never
... Read morehad to itemise items in each carton) they refuse to pay for the damages, so does that mean all items in each box has to be itemised (REALLY!!!) the elephant and A frame Picture holder was not in a box so it was up to them to wrap and secure for transport and storage it is their employees who did not show dues care and consideration for my belongings - so they are just usual insurance money grubbers and will NEVER recommend them or USE them EVER again and I suggest you look elsewhere for someone who values their customers and is HONEST.
Dear Deborah,
We're truly sorry to hear about your negative experience with Kent Removals & Storage.
... Read more Your feedback is crucial to us, and we take it seriously. We would like to investigate this matter further to understand what happened and how we can make things right. To assist us in resolving this issue, could you please email marketing@kentrelocationgroup.com with your moving reference number and the best way to contact you? We apologise for any disappointment you've experienced, and we genuinely want to address this situation appropriately. We appreciate your patience and for bringing this matter to our attention. Sincerely, Taron Kent Removals & Storage
Damaged Items
StorageThey were very thorough in documenting all of the damage done to my painting, bed and wardrobe including smashing the mirror door. I don't understand how the painting was damaged when it was meant to be wrapped.
They effectively advised that its tough luck because I didn't get their insurance lol. Even though I have cumulatively spent thousands and thousands of dollars with them for this experience.
Positives were that they were good in communication and the majority of my items came back undamaged.
Show detailsDear Andrew,
Thank you for sharing your honest feedback about your recent experience with us.
... Read more We're pleased to hear that our communication was positive and that most of your items came back undamaged. However, we deeply regret other issues you encountered, as this does not meet with our usual high standards of service. Your satisfaction is important to us, and we value your business. On that note, we will be looking into this internally. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to us directly at marketing@kentrelocationgroup.com with your moving reference number and best contact details. We hope to have the opportunity to serve you better in the future. Once again, we apologise for any inconvenience you've experienced, and thank you for providing your feedback. Sincerely, Taron Kent Removals & Storage
Be careful of paying up front
RemovalsWe made the mistake of paying up front, at Kent's insistence, for an interstate move after being reassured many times verbally and, at our request, with a note in the contract saying we would be refunded any difference based on the actual volume shipped.
It took us over two months and a threat of legal action to recover the refund owing to us, their argument being for much of that time that we should pay for mistakes they had made in estimating and shipping our goods.
In addition, special packing we'd paid for up front was never used. In fac
... Read moret the standard of wrapping goods was poor to non-existent. They must have done an OK job of packing though or we were very lucky as, in contrast to other reviewers here, our goods basically made it through intact including some delicate items. In contrast to the Canberra branch, the Hobart branch has been a joy to deal with and a model of clear, open communication.Dear Peter,
Thank you for sharing your feedback regarding your interstate move with Kent Removals & Storage. We sincerely apologise for the issues and frustrations you experienced during this process.
... Read more It's disappointing to hear the concerns you have raised. This level of service and delay in resolving such matters does not align with our usual high standards, and we deeply regret any inconvenience this caused you. On the upside, we appreciate your positive feedback about the Hobart branch's service. Your input helps us improve our services, and we hope to regain your trust in the future. If you have any further concerns or if there's anything we can do to assist you, please feel free to reach out to us directly at marketing@kentrelocationgroup.com. Once again, we apologise for any inconvenience you've experienced, and thank you for providing your feedback. Sincerely, Taron Kent Removals & StorageQuestions & Answers
Hey guys I’m 15 years of age am looking for a job in the Wodonga vic area was wondering if you guys are hiring if so please contact me on : +61 478 692 826
Hi Aj,
Thank you for reaching out to us regarding job opportunities in the Wodonga VIC area. We appreciate your proactive interest in joining our team.
We kindly request that you send an email to recruitment@kentrelocationgroup.com - include your resume and any relevant information about your skills, experience, and availability in the email. This will help us learn more about you, and assess your suitability for any upcoming positions that may arise.
Thank you again for your interest in working with us. We look forward to hearing from you via email.
Taron
Kent Removals & Storage
what is the difference between kent and truck and 2 men and other smaller removalist service
Don't know -haven't used Truck and Two Men. Smaller companies don't do interstate moves
I had my furniture loaded directly into a shipping container. The removalist arrived with the container on the back of their truck. They then took this to a storage depot where it will remain for a few months until I am ready to use the furniture again. If you are looking at storage, this means you save by avoiding double handling. As for the removalist themselves, they were very efficient and friendly.
Hi Girish, thank you for your question. Established in 1946, Kent is the largest family-owned moving, secure storage and relocation company in Australia. For over 75 years, Kent Removals & Storage has been a leading choice for local, interstate and overseas moves; flexible storage solutions, and first-class relocation and mobility services.
Our focus is to deliver a premium service with an unparalleled focus on safety and exceptional customer service - providing seamless, fully-integrated, door-to-door moving services; which can include packing and unpacking, furniture removals, vehicle transport, pet relocations, moving insurance and much more. With our extensive national network of branches, agencies and international affiliations across Australia and the world, we got you covered. To speak further with a Kent team member, please call 1300 119 745.
Thanks!
Taron,
Kent Customer Care Team
Hello, could I please get a quote to move the contents of a 3 bedroom house in Croydon, to an address in Sale Victoria, January 10th or 11th?
Hi Jo De Ceerie
Thank you for contacting us. Could you kindly email us directly at marketing@kentrelocationgroup.com
Alternatively visit https://www.kentremovalsstorage.com.au/
Jennifer,
Kent Customer Care Team
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Details
| Category | Furniture Removalists | Furniture Removalists and Storage Providers |
|---|---|---|
| Services Offered | International Removals, Interstate Removals and Local Removals | Storage |
| Locations | NSW | ACT, NSW, NT, QLD, SA, TAS, VIC and WA |
Contact info for Kent Removals & Storage
- ABN: 79005040200
Extra Information
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Dear Mitul,
We sincerely apologise for the inconvenience and frustration you experienced with our service. It is disheartening to hear that we fell short of meeting your expectations, and we genuinel
... Read morey appreciate you bringing this matter to our attention.