Keyalike

*****Took them to VCAT and won! Now have an order for full refund and more! I was charged $1270 to open a passage set. VCAT have experience with them (the company’s name is WiseTech Pty Ltd) and all the business names they trade under. please lodge a complaint with consumer affairs Victoria (to stop them) and open a case at VCAT to get your money back *****

I was scammed and paid $2,433. Single female and home alone so I was scared to not pay. I have lodged my VCAT application but after 10 months I have heard nothing despite emailing and calling vcat. Now I can't find a number to try and get my money directly from KEYALIKE. Does anyone have a number for them? The mobile 0472-694539 just goes to a message saying it's not accepting incoming calls. This has made me so depressed and very angry.

If there’s 0, I would give them 0. Horrible experience and like a nightmare! They charge 2800 to open an apartment lock!!! They never tell you the actual quotes, hidden costs , Scammer!!!!!

Scammers!! They charge me $1,051 to unlock the front door apartment it took 5mins and he didn't give me a invoice and to many hidden charge . Is it possible to dispute this transaction to my bank accnt?

SCAM SCAM SCAM BEWARE! This company is currently being investigated by ASIC and we have reported them to Consumer Affairs. They tried to extort $2,888 to simply open a door at a vulnerable moment last Saturday night. Looks like their Modus Operandi is to swoop on the vulnerable like vultures. So called “[Name Removed]” with a Latin American accent… Read more

is one to especially look out for. Use reputable emergency locksmiths and don’t be fooled by the cheap offer of a $29 call out fee!

I was ripped off and the locksmith they sent was aggressive and nasty. They charge over the top. Do not trust them and all you cop is abuse and mistrust from their personnel. They take advantage of a stressful situation.

Honestly would give 0 star if I could. Refuse to give firm prices and insisting to come to address even when I said not to unless they give me a quote. Their prices are fluctuate prices (especially when you present market quotation and claim they are expensive then they reduced their price like fish market) but still above market rate. Prior to… Read more

agree to any works done, they try to claim even if I don't accept their price and went with a lower one they will do the same job as what they are about to preform. DO NOT trust them because they cannot even produce a license to proof that they are legally allowed to be locksmith in Victoria. They also refuse to produce proof of public liability insurance. The guy claimed that my locks are "commercial" lock so what they can only do is replace the whole lock which I absolutely refuse so they said they can only dill holes to pick it. These guys took 1.5hour job for apartment unlock which should only take 10 minutes for licenced profession because apartment unlock only require a hooking tool to latch on the door handle to unlock instead of drilling for 1.5 hour.

I found another licensed locksmith (and he came with the door hook thingy). Upon further investigation they found out Keyalike/ 247 Melbourne locksmith broke my door mechanism to a point that does not allow the dead bolt to retract back and cost me another $450 to replace that. This experience clearly demonstrates how lack of skills (especially apartment registered key locks) and judgement for them being the so called "locksmith".

Pro- they are absolut king in deflecting and gas lighting you, if you want to practice your debating skills and don't mind paying exorbitant prices then feel free to contact them. Otherwise stay clear as they will just cause damages to your property.

247 Keymate Sydney said it would be 550 to replace a broken handle and lock with a new one or 750 to replace my exact broken lock. I told them I could get a whole new door for that price. Went to Bunnings and got new lock and handle for $60.

If I could rate zero I would. My daughter who has a disability locked herself out today. She called me hysterically saying the locksmith wanted $3000 to fix her door and he had already fixed it and was waiting to be paid. He was loud, rude and demanding the payment. I had her put him on the phone and negotiated $600 off the bill. She and I… Read more

were too scared not to pay him as he was a bully. He waited for a payment snapshot and wouldn’t leave until the money was transferred to the account. He has traumatised my daughter. This company Keyalike are criminals.

My Acquaintance dialed Hawthorn Locksmith (03) 9956 9347. [Name Removed] the locksmith who came instead of $29 call out fee started to talk about $500 job charge. After the work was done said it was more difficult than what he thought. Bill given $2,800 for about a 2 minute job ! Cuts the bolt of the lock. Invoice states it is KEYALIKE. … Read more

KEYALIKE must go under several business names to dupe public. If you Reverse Australia call on the Victorian phone number there is a WARNING, it is an UNSCRUPULOUS Business !

Horrible experience. Felt threatened in my own home. Rip off (went from 150 on the phone to 750). Bad communication. No credit card service. I will never use them and don't recommend them. UPDATED: so on top of the horrible experience, I had to ring police on guys when the payment didn't come through due to mistake (apparently it is my mistake… Read more

despite me following the instructions from the guy who refused to leave my house before I paid). When I got another rude call about payment, he TOLD me I must provide a receipt to him. I've sent the money and blocked the guy. The next day he started calling me - about 5x per hour - until I called police. The guy has since didn't call, but then I got multiple calls from the office chasing the payment. I called back saying that the payment was made a month ago so they should check their accounts - apparently, they have too many payments to check so unless I provide a receipt they will send debt collectors.the office lady said that it's my fault so I guess I am waiting for the call from debt collectors DESPITE PAYING 5X THE PRICE THAN INITIALLY QUOTED A MONTH AGO.

my next step is reporting these guys to ACCC.

Absolute SCAM. Shocking individual who is aggressive to the point my wife was in fear for her safety and our 3 year old daughters. DO NOT USE. Every dog has his day.

Scam artists. DO NOT USE. My mother called a locksmith and yes it was 6pm but this locksmith (who would not give his name despite repeatedly being asked) but wanted to charge over $2000 for getting in the door. He lied about the lock being broken, then drilled into it so it was broken. Then when questioned about the $2000 said $999 of it was a… Read more

"warranty" because he hadn't finished the job. Then when questioned he doubled back and said the job wasnt finished and to get rid of the $999 we would need to fix it ourselves? Then backtracked when I questioned this and said it was in fact finished. The total charge was $1239.70 for a simple lock. I have put a complaint into consumer affairs but honestly considering involving the police

DO NOT USE! I made the mistake of googling a locksmith and upon seeing the same $29 fee and 15min arrival time, opted for this scam company. At no point on the phone call with their operator or locksmith was a quote provided. It was only when the locksmith opened the lock that it would be $937. Days later i walked past an actual locksmith with an invoice from the scam company. I raised a charge back on my Credit Card and got all it back

DO NOT USE THIS COMPANY. Our house key broke in the lock and we called keyalike and they came and replaced the lock and charged $2,168.37. It was an emergency call out but it was within business hours. The charges were: $499 emergency call out fee $129 call out fee $299 installation 394.25 labour's $650 for the lock 10% Gst The charges were not… Read more

clearly explained. I was told about the emergency call out fee and the hard ware which would have been just over $1000 and that's excessive. Moral of this story, always read reviews before using a company.

I called this company on Sunday 1st June to ask for a locksmith at 4.37pm. I received a call from locksmith [Name Removed] at 4.43pm to say he would be to me within a 15-40min period. I then called [Name Removed] at4.54pm to say I had fixed the problem and could I cancel. He said he was on his way and there would be a cancellation fee. When I… Read more

received the fee which was $599.00, I rang [Name Removed] to dispute this amount. He was so nasty I hung up. He then demanded a screenshot that I had paid this amount. He rang and text me at 5.11pm, 5.13pm, 5.29pm, 5.31pm & 5.35pm demanding the screenshot of payment. As he knew my address and I am a female who was on her own I was intimidated to pay $599 cancellation fee for literally a 15min window. I felt intimidated and threatened by locksmith [Name Removed]

People, be cautious with this so-called company; it is a complete scam. When you call, they tell you it is only a $29 call-out fee, and when the technician comes on site will give you the price after he/ she checks what type of locks you have etc....... On the other hand, the so-called technician tells you that you must pay a $150 fee, not $29. DO… Read more

NOT GET SUCCED IN LIKE I DID BY THESE SCAMMERS. IT IS NOT ABOUT THE $150, THE FACT THAT THEY TRICK PEOPLE, IT IS WRONG. I SHOULD HAVE WOKEN UP WHEN THEY ASKED ME THE FIRST THING WHAT MY ADDRESS WAS., ONCE THEY KNOW YOUR ADDRESS, THEN THEY KNOW THAT THEY CAN TRICK YOU. THE FACT THAT THEY HAVE SO MANY COMPANIES REGISTERED TELLS A LOT ABOUT THEM. GOOD LUCK TO THEM

Do not use absolute rip off 1, open car $579 2, emergency service $399 3, after hours call fee $399 4, call out $29 5, use of airbag (tool used on door) $450 6, 10% gst 7, 5% card fee Total $2143.68inc Waited for 1 1/2 hours Took less than 10mins to open Argue for 45mins about the outrageous price

Business has number of business names and advertise a cheap call out on Google. When you call them they do not mention hidden costs of - Emergency Service Charge $399 and how expensive the service is. Opening a simple lock literally took 5 secs - $569 charged, 5% charge for using eftpos. On top of that if you don't want to proceed once you are… Read more

told of the costs, the tech provides assurances of refunds to entice you to go ahead with service and pay. There is no name behind this business and no responsibilitytaken afterwards. Any respectable business will charge around $200-$350 for Emergency call out and service, not these guys. Pure scam and no one to stop them- Not Recommended !!!

Just had a door unlocked, rang before 5.30pm , receptionist said it was $29 call out plus labour, happy with that ,she wouldn’t really give a price, low and behold over $800 , when I protested ,dropped the price to $645, the locksmith himself was lovely, and embarrassed that it only took 3 minutes to open, it is this company who is the rip off,… Read more

the locksmith said it was not more than a $200 job, I should’ve done my research and read the reviews first, the woman was very aggressive, pretty sure it was an overseas company, another thing advertised as Fawkner Locksmith, not true

Very expensive - came to unlock my apartment door and the lock didn’t have to be broken or anything. They charged me $1163 on the spot which is unbelievable. A job that was only like 5 - 8 mins. No invoice given - just the card receipt.

AGGRESSIVE, SCAMMERS, FRAUDULENT Keyalike aka 247 Locksmith Melbourne (and a number of other names after further research) My tenant called them for late night assistance as the key was stuck in the lock of the front door (only accessible entrance). They charged her $2267. My property manager asked his usual locksmiths what they would charge,… Read more

as he hadn't seen anything this astounding in his 15 years in the industry. They quoted $855 (or $370 if he could extract the key) and the absolute highest they could possibly charge was $1279 with every single time grace and full retail on everything.

24/7 Locksmith Melbourne scammed her as the lock did not need to be taken apart. They actually drilled open the cylinder which destroyed the lock, and charged her $587 to do this!

They charged her $799 for the new lock. The other locksmith confirmed that this lock is actually $140 from Bunnings and standard resell for locksmiths would be around $250.

The call out fee on their website is $29 but they also charged $299 +GST for urgent service. She was not informed about this cost beforehand.

He intimidated my tenant, asking her intrusive questions about living alone and peering into the front windows before literally towering over her and would not leave with out payment. They also bullied her, telling her to just pay as her landlord legally has to reimburse the costs to her (which I have no doubt why they charged her even more than some of the other complaints here).

For clarity against the misleading information they have on their website, the cost breakdown was: Unlock 6 pin cylinder $587.00 heavy duty fee $287.00 urgent of service+ after hours $299.00 new mechanism + cylinder $799.00 Call Out Fee $29.00 Card Fee $60.03 Sub Total $2061.03 GST $206.10 Credit Card Fee $0.00 Total $2267.13

I have raised a complaint with Consumer Affairs Victoria and can only hope that adding our experience to this will stop others from engaging the services of 247 Locksmith Melbourne / Keyalike Services Pty Ltd.

Worst people to deal with, tried to charge me $2500 to unlock my house front door and after long rash conversation settled with $500 cash. Don’t ever call this company

The worst. Do Not use this company. they came ([Name Removed] obviously a subcontractor [Content Removed]) told me that they did not want to use the lock I bought from Bunnings wanted to use their lock at $279 instad of $39. Theirs has a 7 year warranty. Have not seen warranty. Anyway he was say $200 for this $600 for that and when It came… Read more

to the payment he told me the amount and in total faith I paid it. It did not sit with me so I added up the invoice he had handed me to find that I had been charged $1,093 more that the invoice. I contact the company and was told no refund as I had signed the invoice (even though it did not add up to what was charged. I called the sub contractor....no reply. The are scammers, rogues and unethical....The also go under the name of other companies,,,24/7 locksmiths,,,,DO NOT USE THEM

I highly recommend DO NOT USE Pacific locksmiths,Keyalike services or send a tradie!! I acknowledge the Reception, timeliness & friendliness of locksmith earnt the star. However it’s disappointingly a scam!!! I concur. Absolute set up. Scam. Keyalike services portray a special $29.00 call out fee. Absolute [Content Removed]. The Keyalike… Read more

locksmith that attended. Was onsite for 10minutes to unlock my car. The cost was over $350.00. Do not use this company!!!

Locksmith - unscrupulous business practices – The following account with a locksmith was contacted via a Google search for Locksmiths nearby by my partner. The website advertised a $29 call out fee. The person who attended would not give their name, show identification, or any form of credentials. The service required was to open a lock to which appeared loose and was not unlocking using… Read more

the key. The person came in and when questioned about the cost, reeled off numbers in a mumbled and foreign accent that was difficult to understand. When I questioned to clarify what they said. They said ’585 and 35 call out’. At this point I felt like it was a scam however I did want to contradict my partner who initiated the call out.

The person opened the basic door handle house lock using basic locksmith hand tools and then offered to fit another to another one for free. My partner accepted. The person acting as a locksmith then provided an invoice displaying multiple fees not mentioned or agreed to. As listed below. 1 Open lock $589 1 Emergency service fee $350 1 Using heavy tools $799 1 Weekend fee $350 Call out $35 Plus GST 1 new lock + new locking system, installation and adjustments $ Free

The person expected full payment via a wireless EFTPOS machine before leaving. Total cost was not displayed on invoice and included gst $2335.30

When the fees on the invoice were questioned the person became threatening and demanded payment. The discussion continued for around 1 hour. I disputed the fees and particularly the ‘using heaving tools’ fee. The person became more aggressive and said ‘ you’re really riling me’. I explained that I needed more information and would happily speak with his boss or someone from the company. This incited more threatening behaviour. The person said that noone was available until Monday, it was saturday morning about 11am. I said I would call the company on Monday, discuss and pay the invoice directly to them. This incited more threatening behaviour. At this point I called the police and they said they would send a unit to assist. When the person realised I was speaking to a police officer the person appeared to be leaving. I told the police it was ok and not to come. The person did not leave and continued to demand full payment and then wanted to negotiate halving the amounts on the invoice. At this point my partner and I were feeling very upset and threatened. My partner agreed to pay $850. The person left.

I believe this was a scam and when I looked the ABN I observed that the company is operating under many business names and many recently registered. Another review I read about this company suggested they change their business name regularly to avoid poor reviews and continue to lure unsuspecting people to their unscrupulous business practices.

Listed business names: KEYALIKE SERVICES PTY LTD, pacific locksmiths, Locksmiths Melbourne City, 24/7 Pros Lock Soluitions , Adam Locksmith Solutions, 24/7 Emergency Lock Solutions, Fast Brunswick Key Services, locksmith medics, 247 locksmith melbourne