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 AI reviews summary 

Recent customer feedback for KFC Australia reveals a stark divide between users who receive fast, fresh meals and those experiencing significant quality and service failures. While many praise the speed and taste of the food, a substantial volume of complaints highlights "shrinkflation," inconsistent food safety, and poor order accuracy.

Pros
Efficient Service: Multiple reviewers report exceptionally fast cooking times and quick delivery, even during busy periods.
Friendly Front-of-House Staff: Several specific employees across various branches are praised for their polite, energetic, and helpful customer service.
Freshness and Texture: When at its best, the chicken is described as hot, crispy, and tender, with the "Zinger" range remaining a popular choice.
Value Deals: Users frequently mention that app-based bundle deals and snack options like pepper mayo sliders provide good value for money.
Cons
Inconsistent Food Quality: Significant reports of chicken being served dry, overcooked, excessively oily, or "stale" from sitting in warming bays too long.
Portion Size and "Shrinkflation": Frequent complaints regarding the "tiny" size of chicken pieces, half-filled chip boxes, and burgers that resemble "sliders" despite rising prices.
Order Inaccuracy: A major recurring issue is missing items (specifically sauces, drinks, and sides) and the failure to follow dietary requests, such as "no mayo."
Hygiene and Maintenance: Multiple customers flagged "filthy" dining areas, with uncleaned tables, full bins, and littered floors in several locations.
Verdict

KFC remains a popular choice for fast, "finger-lickin'" meals when the specific franchise maintains high standards of freshness and cleanliness. However, consumers should be wary of significant inconsistencies in portion sizes and order accuracy, making it advisable to check the contents of your bag before leaving the store or drive-thru.

1,803 reviews
5 Callan H.  · Good service nice workers very kind love this place a lot
5 Taj Duncan  · Kind caring good food good customer service and fast wait times
5 Mary  · Chrissy from Mirrabooka was very polite and gave excellent service. Thanks Chrissy
5 Jeff e  · Great food and service. They also had really nice manners
5 Angus T.  · Good frits go to for good food yum yum yum
5 Brax Buchmueller  · Very good food like the service good stuff have a good day
Julie D.
Julie D.
 

Tired after a long trip, we decided to get KFC for an easy evening meal. Big mistake! My roll was squashed, the chips were limp and tasteless, the potato and gravy was tasteless and I couldn't help but wonder how fresh the chicken was! Where are the 11 herbs and spices?? It tasted as though it was dipped in just flour, it was in fact, floury! My… Read more

husband said the men's toilet was grubby and the toilet seat was broken. We won't make the same mistake again. We will NEVER go back to any KFC again! A dreadful meal.

Brendon G.
Brendon G.5 posts
 

I order a mega burger feast and go to the next window to see the service attendant with 1 glove on touching the package and food being put into the bag so i say something telling them i want everything replaced due to cross contamination. The first time they offered to reprepare the chips only so i figure she'll get another glove on and make it… Read more

like that no still using her bare hand she touches the packaging to my food now she's working with hot food so there's sweat transfer to start with and if she's wearing 1 glove it means she needs to wear them because her hands contaminated which at the least would be sweat that transfers when i touch the box then if my hand is contaminated with whatever she had on her hand my food then becomes contaminated and i can't stress enough at the very least sweat transfer occurs and someone elses sweat is not what you want flavouring your fries so if iwere you I'd drive the extra km to albury and save the drama.

Norrie Smith
Norrie SmithVIC
 

Just bought a zinger box and 3 chicken pieces regular from Forest Hill. Chicken was bad dry as dry nil flavor and tenders were shriveled dry too. Only regret we should have checked the meals before taking home. Should have taken a shot of the meals before. The girl who served us [Name Removed] should have been honest or trained better. Managers… Read more

should check the state of product served to customers. Will never go back there and will pass on to friends and family never to buy there.

Reviews with attachments

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Cruz Oliver
Cruz OliverNT
  Fair Incentive

Hi today on my arrival of kfc albion park i experienced absoulety disgusing behaviour from one of the workers my Cruz Oliver i was with almost got scammed for their 2 dollars for a raspberry freeze the worker said to him that their was no raspberry freezes and then decided to walk away right infront of his face without asking for a option for… Read more

either a Mountain Dew Freeze,Pepsi Freeze and didnt get his question for about 10 minutes and had to wait under emergency circumstances he was having at home that he had to get back to while my other freind Levi Clubb was having a SLUSHH OVERDOSE.

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Evie P.
Evie P.
  Fair Incentive

Because it fills you up and it is soo yummy Show details

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Levi M.
Levi M.
  Fair Incentive

The best macvas for meeting up with mates and spending time with family. Show details

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Bette
BetteQLD3 posts
 

What a waste of time – Everything was cooked badly. Tenders were stringy and tough. Potato and gravey was grainy with a raw taste. It used to be nice. Now customer service is not good enough and the cooking is all wrong. No way it is worth its money anymore Show details

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Mark
Mark
 

Disgrace – This is the worst kfc that I have ever been to absolute disgrace rubbish everywhere toilet a mess and smell toilet door missing no hand soap I think they need to be reported Show details

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Ian M.
Ian M.VIC15 posts
 

Only checked to see if this still is the case so I can make it public knowledge You cannot even sign up to use the KFC app if you don't agree to their spam. Don't even bother. The button is literally greyed out with all info loaded up, and refuses to allow you to actually go ahead until the spam tick box is ticked, I am pretty sure it's illegal to… Read more

force people to sign up for spam when they just want to order food.

Said it before and I'll say it again, go broke.

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Barney Boy
Barney BoyNSW8 posts
 

I stopped at KFC Marulan on Monday 27th April on our way home from our farm. This store is regularly out of chicken but we took the risk. On arriving at the microphone there was a paper sign taped to the microphone with what they didn't have, photo attached. Which was original chicken, tenders, original fillet, zinger fillet and mayo. They sell… Read more

one thing chicken and what don't they have chicken. What a joke this store is. I made a complaint via info@kfc.com.au but have received no reply.

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Bolinda I.
Bolinda I.3 posts
 

Trash service no one knows what is happening even they have given a phone number but for piazza hit not KFC all I needed is to remove my number from kfc app and re register

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GMP
GMPNSW5 posts
  Verified

Yesterday my wife and me each ordered the 15 wings for $10 offer on our mobile app for pickup at the Mamre Rd, St Clair outlet. At the drive through I gave both order numbers to the KFC attendant on the microphone. The attendant could locate my wifes order but was unable to locate my order # 1154. I was asked to repeat the # as well as provide my… Read more

name which I did. The order still could not be found in their system. After a wait, I was then asked to drive to the window where orders are take. I showed that attendant the order on my mobile as well as the confirmation on my banking app that the $10 was deducted from my account. I was asked my name again and whether I had placed my order at the St Clair outlet despite it being shown on the KFC mobile app, which I showed the attendant. The attendant then called another attendant who then proceeded to tell me that the order was already picked up. I proceeded to inform the attendant that both me and my wife placed our orders on our mobiles and then drove together through the drive thru. I was then told that the order was picked up 10 minutes ago. The attendants then called a gentelman and after a conversation, I was then asked to proceed to the collection window. I told the gentleman that I am not seeking to cheat KFC of $10. What is disappointing is that no apology was offered to me and I left with being made to feel guilty. Attached are images from my email of confirmation of my order as well as payment and an image from my mobile app confirming my order.

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Geeth L.
Geeth L.SA
  Verified

Very disappointing experience at KFC Marion, SA The chicken I received was heavily over-fried, unusually dark, and well below the quality I normally receive from KFC. When I politely requested a replacement, it was refused. My request for a refund was also declined. What disappointed me most was the way my complaint was handled. While speaking… Read more

with the duty manager, several other staff members became involved, making the situation uncomfortable and embarrassing in front of other customers. I also found it concerning that the staff involved were not wearing visible name badges.

I have been a regular customer of this store for a long time, so this experience was very disappointing. I have submitted a formal complaint to KFC and hope they review both the food quality and customer service standards at this location.

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Alex B.
Alex B.
  Verified

They didn’t even close the lid on the Gravy and threw it in upside down gravy container totally empty. The popcorn chicken was upside down as well. They blamed the Dasher, it clearly wasn’t the Dasher & the Pepsi Max is warm. I waited an hour for this rot at over $25 just as bad as Macca’s slop. Now I have to order another meal from somewhere else, won’t be back. Get it together, it’s not difficult!!! Show details

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Cazmo
CazmoQLD4 posts
 

25 minutes for chicken at Logan Village ... Can't believe the amount of people driving thru not ordering. Such a large amount of money lost. Our a sign out informing people especially in the drive thru. Show details

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Peter. M
Peter. MQLD
 

My family and I went to KFC Oxenford Qld on Saturday 23/05/26 at 6:30pm and I ordered a zinger box and large chips. When I got home I opened my zinger box meal and noticed that my 2 bits of chicken was actually just battered chicken skin and the chips were only half cooked and did not taste nice. I have been eating KFC for over 55 years and have… Read more

never been served battered chicken skin as a piece of chicken. KFC staff are not taking enough care with what they are serving. Not happy K F C.

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coby m.
coby m.
  Fair Incentive Verified

Got food poisoning from meal. Only thing I ate all day. Also food was cold

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Louise H
Louise H9 posts
  Verified

KFC Niddrie if I could give you zero stars it would be too many. Order lunch for 3 people via Door Dash and it takes for ever. Poor Dasher waiting ages so I rang the store. A busy rush after I lodged my order which is my fault apparently so I have to wait. Eventually food comes and one persons lunch is completely missing as so is most of my order.… Read more

I basically got two pieces of chicken that I didn’t want and had paid extra to have replaced with fillets. No fillets and compensation doesn’t cover that extra $$$ so bad luck to me I guess. One of 3 people got their lunch and I’m $77 poorer. To add insult to injury they added a passive aggressive note to call them if the order isn’t correct. Here is a thought instead of adding the note why not take 5 seconds to check the order. It isn’t rocket science but KFC continues to fail. What is wrong at that store? I did call them and tell them how angry I was. The last thing I want from them is a store credit for their stinking store.

Latest follow-ups

Kartinie
KartinieWA2 posts
 

For the amount of money KFC charges for large chips and you get it's terrible!! It should be full to the top, not enough salt, they give you those of cuts which I think they shouldn't serve that!! It's not crunchy it's soggy!! Show details

 Follow-up  · Never returned and will not return. I think for the price you pay it's quite poor

wayne w.
wayne w.2 posts
 

Take Away this the second time and definately the bloody last ,last time order short 4 pieces and Dry (overcooked) to the hilt so i thought after 12 months i thought i would give it another go New Shop and all and guess what NO bloody different must… Read more

have been in the baine marie since the weekend ,no wonder they closed over 1000 stores last year in America we can only hope they get rid of the Rubbish here in Australia. The chicken ( if you can call it that) extra small and the worst ever New Store maybe they need anew COOK . Absolute Rubbish in Smith Street Kempsey NSW Dont Buy From HERE WW

 Follow-up  · I wouldn't go to KFC again even if it was free bloody rubbish it would be nice if they had someone else to open a store good size pieces instead of pieces the size of a small sparrow (all bone and batter) they would make a fortune .who ever runs KFC they need a another job good business sense make the chicken smaller and increase the price WW

wayne w.
wayne w.   

KFC Wonders why there sales are decreasing it wouldn't take a genius to work that out 2 reasons… Read more

alanjennings001
alanjennings001QLD
 

Went to KFC Deagon & got a 6 pack of chicken, I asked for a 10 piece pack of fresh chicken & told to get 10 fresh pieces I had to wait 20 minutes but he could give me a 6 piece pack that was fresh so i got the 6 piece pack, got home & all 6 pieces… Read more

must have been in the hot box for a long time all dry as a bone, Deagon seems renowned for holding on to stale chicken.

 Follow-up  · Sent email the same day to KFC requesting a response & received nothing back, seems they now accept that selling old chicken at full price is now the norm for KFC & we should just accept it.

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Positive reviews

Toni-lee T.
Toni-lee T.South Australia2 posts
 

3 burgers were missing from my order but upon being, informed KFC on Henley beach Rd rectified the problem and compensated us for the drive extremely well. Thankyou

Glynis M.
Glynis M.QLD3 posts
 

Just spoke to a lovely girl Alyvia at Richlands Brisbane. She was very attentive, spoke up politely when I told her I couldnt hear her. It was a customer that was noisey just timed it for me placing my order. Alyvia smiled and obviously likes her job and great customer service. I havent got my meal yet cause I just ordered. Oops got it now, vrry quick. Great service.

Sophia Carter
Sophia Carter
  Fair Incentive

My Kfc meal was yummy and hot. Has great bundle deals and fit everyone’s requirements. Chips were very hot and salty just amazing. Gosh kfc you’ve done it again!

Negative reviews

Sharon M.
Sharon M.WA2 posts
  Verified

Visited the Kingsway store tonight. Excellent service but the chicken was so very disappointing. Could not taste the original herbs and spices recipe. Flavour was very bland and I have never seen a chicken breast smaller than a wing before. Our 10 piece box consisted of 4 small dry wings and 2 teeny tiny breasts that were smaller than the wings!! … Read more

The other 4 pieces were quite small as well. Imagine feeding a family of 4 with that!!! A true example of shrinkflation.

chad
chad
 

i made an online order as i only get 30min for lunch. 12:30-1. I went through the drive through at 12:30 and at the last window was asked to park as fresh chicken was being cooked and was a 5 min wait away. 15 min later still no food. I called them and the person took the order number and said wont be long. 10 minutes later still no food! I ended… Read more

up having to walk into the store and wait for service at the counter. 5 minutes later i walked out with my food. got back to work at 1:10 befor i had even eaten! To top the whole experience off the chips were not fresh and the chicken definitely was not freshly cooked!

Luis Salinas
Luis SalinasVIC6 posts
 

I recently visited KFC, I do it twice a week, but it turns out that sometimes when I order the Giant Feast, I get one less piece of chicken, other times I get many less wings, etc. But the last time, I got 15 pieces of chicken, 11 drumsticks, and 2 wings. When I got home, I did the compliance form, and the manager told me not to worry, he would… Read more

send me a voucher for the price of the Giant Feast. It never arrived... Well, it doesn't bother me, what I don't want is for them to keep exploiting the public. It's sad.

Recent reviews

Neville
Neville3 posts
 

What’s the worst meal I’ve ever had from a takeaway shop? The chicken was called dry like it had been reheated. The chips were cold. The only thing that was actually warm was the potato and gravy the rest of the meal with the nuggets and the rest of it was just bloody crap. I will never be going back again. Victoria Street in Warrigal never again. Show details

earthquake58
earthquake58QLD33 posts
 

Bought a meal at Highfields KFC when travelling past and was scammed. Was given the wrong order and Staff were not interested in rectifying the problem. Worst run food venue i have ever been to in Australia and i am 67 yrs of age. Complained to KFC and they offered me a free meal at the same store though i live 900kms from that store! Show details

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