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Kia Dealers

Kia Dealers

2.7 from 163 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
57
4 star
10
3 star
6
2 star
13
1 star
77

Frank S.

Frank S.Greater Melbourne (Metropolitan), VIC

Very happy to find a good dealer ship with a helpful sales person !

published

Hi everyone ! If you thinking to buy a new car or even a used one from KIA I just deeply recommend to

go to the Lakeside KIA dealership you will be happy to get your next car !!!!!

Product Quality
Customer Service
Return Claim MadeYes
Store LocationLakeside KIA
See all answers

The reviewer stated that an incentive was offered for this review


Mark Lenthall

Mark LenthallSouth East Queensland, QLD

Worst customer service I have ever experienced

published

I run my own business and have been a general manager in a national company and I have never experienced as poor customer service as I have received from KIA Australia.
Usually in these circumstance I would detail the issues but in this case I believe it is of little use as KIA will probably not do anything about my issues as they have not to date.
This is only the second time in my life I have written a review it felt it was needed.
KIA spends so much money of advertising and marketing but there seems to be a total disconnect between sales and customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKIA Cleveland
See all answers
Amit

AmitSydney, NSW

  • 2 reviews

Apalling Customer Service

published

Had one of the worst customer service experience today at Kia Blacktown. Totally rude and disrespectful. Have been a Kia customer for 7 years but never had such a bad experience. No words....totally appalling service...

Stefan B.

Stefan B.Sydney, NSW

Great Service Awesome Car

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationKia Roseville
See all answers

Pauly

PaulyMelbourne

  • 10 reviews
  • 14 likes

Kia Ferntree gully

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationKia Ferntree gully Burwood hwy FTG
See all answers

Alan Moore

Alan MooreFlorey 2615, ACT

BEWARE!!! the seven year warranty does NOT exist

published

My brand new Kia Cerato has a highly inaccurate speedometer. The full 10% to be exact (They are allowed 10%, which is rediculous). When the speedo reads 100Kph I am actually doing 90Kph. Both the dealer and the manufacturer refuse to adjust it. I only want it to about 2%, but no, won't do. I have been threatened by semitrailers out on the highway and cut off to within inches. I have been had attempts to run me off the road in Canberra, where I live in the Northern suburbs. I feel unsafe on the road and can get no satisfaction whatever, even though the car is well and truly short of 12 months old.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNational Capital Motors. Belconnen ACT.
See all answers

Ames

AmesDarwin, NT

  • 2 reviews

Excellent service to sell you a Car...... But that's where it stops!!!!!!!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBarramundi Group - Darwin
See all answers

Frank

FrankSouth East Queensland, QLD

Kia 7 year warranty worth nothing at Motorama

published
Product Quality
Customer Service
Linda_C

Linda_CBrisbane

  • 4 reviews
  • 1 like

Never buying a Kia again

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationEagers Kedron
See all answers
Anna D

Anna D

  • 2 reviews
  • 1 like

Great Customer Service

published

I have purchased a 2019 Kia Rio GT and expect delivery next week . Cant wait to drive my new sporty vehicle.

My dealership is Kia Lakeside in Caroline Springs and the Salesman Steve has been exceptional and very helpful throughout the process most of all wasnt pushy like other sales people i have dealt with. Thanks Steve you have made it an easy and painless experience.

Customer Service
Return Claim MadeNo
Store LocationLakeside Kia Caroline Springs

Raj

RajSydney, NSW

  • 2 reviews

KIA Cerato crap quality

published

Picked up my brand new car and guess what the speakers are broken. Took it to the dealership Phil Gilbert in Croydon. Such such horrible service they give. After picking up the brand new car with In 20 minutes of driving I figured out speaker wasn’t properly working. And then I called them up to let them know about my new car and they asked me to come in and get it checked, when I went in, I had to argue with them to at least have a look as they were too busy. Anyway they can’t repair my car on Saturdays while they are open. And I am working 5 days a week far away, so no solution to fix a brand new car.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKIA PHIL GILBERT
See all answers

Kia Rio 2019

published

DMG Darwin >Bought a new Kia Rio 2019 a couple of months ago. Very satisfied so far with the car and the sales team and especially Leonarrd Adams. Due for the 3000 km check-up next month and hope all will be wellfor many years to come.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDMG Darwin, Winnellie NT
See all answers

Sportage got-line great car

published

Hi I purchased a Kia Sportage GT-Line and I find that it is a great all-round car service levels from Kia Blackburn have been excellent and I’m just about you to go back for my third service with high confidence that everything will be well serviced the year of my car is the 2017 and the options are absolutely fabulous the car is very focused on safety and even my wife feels very safe in the car I would highly recommend the Sportage as a excellent all round vehicle and top marks to the sales and service team, I do think back and often wonder if I could have got another $500 off the price.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBlackburn
See all answers

John Nordheim

John Nordheim

  • 2 reviews

Try them, easy to deal with

published

I recently purchased a new KIA Stinger thrust Cardiff Kia, very easy guys to deal with, no false promises and the car was delivered on time with all my requests met. No hesitation recommending them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCardiff KIA
See all answers
Leanne kovac

Leanne kovacSouth East Queensland, QLD

Bad service paint

published

I am so disappointed in Kia, i have contacted them many times over two years about the paint on my vehicle, it has some type of fall out on it ( this is a professional opinion from the Panel beater they sent me to ) After contacting the dealer and Kia Australia many times and told someone will call me back ( sometimes they did ) other times i had to chase them up as they simply didn't i am now told because it's two years old they will do nothing about this. This problem was reported in the first week of purchasing this brand new vehicle and many times after. Sadly i am now going to trade this vehicle in at a loss to myself and never buy a Kia again.

Burt

BurtNorth Queensland, QLD

  • Verified customer

ATTENTION KIA OWNERS

published

This is how Kia puts some of its cars on the market. They register the car and drive it for a year without servicing it or filling out the log book. They then put it to auction where a shoddy dealer gets his hands on it. The dealer sells it to you as a Demo and puts your name in log book as First registered owner. You find this out when you take it for service a year later. Kia then denies owning the vehicle for its first year blaming the dealer for missed service. In my case Kia lied to me for 15 months blaming the dealer before I uncovered their secret. Congratulations for owning a Kia product.

Return Claim MadeNo
Store LocationBay City Autos/Martin Singer Motors Hervey Bay

Comet

Comet

  • 6 reviews
  • 7 likes
  • Verified customer

Shameful cover up!

published
Return Claim MadeNo
Store LocationBay City Auto/Martin Singer Motors, Hervey Bay

Maz

MazPerth, WA

  • 5 reviews
  • 7 likes

Kia Sorento Limp Mode

published

Groaning Shelves

Groaning ShelvesAustralia

  • 9 reviews
  • 4 likes

Werribee Kia please make staff aware of Privacy and Data Protection Act 2014 (Vic)

published
Customer Service
Return Claim MadeNo
Store LocationWerribee Kia

Hadas

HadasGreater Melbourne (Metropolitan), VIC

Brake pads and discs needed replacing after only 27k

published

I needed my brake pads and discs replaced on my KIA Rio after only 27,000 km. asked KIA to replace them under warranty as it’s very unusual for both pads and discs to fail with so little km. but they refused to take any responsibility. Said it’s wear and tear and depends on the drivers. We have 2 KIAs. Both my husband and I have over 20 years of driving experience. And in our other family car the pads were replaced after 80,000km. KIA strives to present itself as a good reliable inexpensive car, with a long extended warranty. What’s the point of that if it doesn’t have a good service and the maintenance is twice as expensive and the company doesn’t take responsibility for it?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChadstone kia
See all answers

Page 1 of 9

Questions & Answers

Groaning Shelves

Groaning Shelvesasked

Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.

No answers

Anne-Maree Hall

Anne-Maree Hallasked

We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?

6 answers
Kmack
Kmack

Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!

Anne-Maree Hall
Anne-Maree Hall

Thanks for the reply. I'm just so afraid of being ripped off :)

Alex
Alex

Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.


Tom

Tomasked

Where is the Best Kia Service Dept ship to do a service under warranty for Kia Sportage in Sydney Area?

2 answers
Not Happy Jan
Not Happy Jan

Sorry Tom, I'm in Brisbane.

Anne-Maree Hall
Anne-Maree Hall

Good Luck! Kia Completely Suck! Especially when it comes to Warranty. Never ever buy another one.


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