Very happy to find a good dealer ship with a helpful sales person !
Hi everyone ! If you thinking to buy a new car or even a used one from KIA I just deeply recommend to
go to the Lakeside KIA dealership you will be happy to get your next car !!!!!
The reviewer stated that an incentive was offered for this review
Worst customer service I have ever experienced
I run my own business and have been a general manager in a national company and I have never experienced as poor customer service as I have received from KIA Australia.
Usually in these circumstance I would detail the issues but in this case I believe it is of little use as KIA will probably not do anything about my issues as they have not to date.
This is only the second time in my life I have written a review it felt it was needed.
KIA spends so much money of advertising and marketing but there seems to be a total disconnect between sales and customer service.
Great Service Awesome Car
I would like to take this opportunity to thank you and your team on steller service yesterday the 17 th of October.
I must admit that when I saw the orange Stinger on the drive of the dealership I had to turn around and come learn more about the car. After driving the Stinger I was completely wowed, not only by the performance , but by the tech, comfort and looks of the GT. ( the pricing is awesome)
I was so wowed I decided( after the test drive) to purchase the GT in Black. Unfortunately the stars did not align and I had to cance...l said purchase. However I can honestly say I will , in the next 12 months come and fetch my Black Stinger GT. Once again, if it was not for the Orange GT in the drive I would never have stopped and taken the GT for a test drive , nor would I have experienced your and your teams great service.
Kia Ferntree gully
Tried three attempts to get my car in for a service, I should have given up there and then, I even called by...tried phone, e-mail and eventually on-line chat got me the booking, however they never call back, frustrating to say the least. I should have followed my instincts and stayed away, I will not be going back...Service schedule was not followed and explanations as to why were weak and no excuse. Senior customer service did call afterwards to try and rectify, but guess what, they never call back, again poor communication from these guy's. ...Pricing is high for a standard service and no map updates (I'm sorry sir you have to pay extra for those) unacceptable to your customers. You have lost me and to cap it off please don't bother to call, I'm sure that will suit you well...
BEWARE!!! the seven year warranty does NOT exist
My brand new Kia Cerato has a highly inaccurate speedometer. The full 10% to be exact (They are allowed 10%, which is rediculous). When the speedo reads 100Kph I am actually doing 90Kph. Both the dealer and the manufacturer refuse to adjust it. I only want it to about 2%, but no, won't do. I have been threatened by semitrailers out on the highway and cut off to within inches. I have been had attempts to run me off the road in Canberra, where I live in the Northern suburbs. I feel unsafe on the road and can get no satisfaction whatever, even though the car is well and truly short of 12 months old.
Excellent service to sell you a Car...... But that's where it stops!!!!!!!
Never owned a BRAND NEW CAR, so for my Birthday my Husband Purchased the Kia Sportage Platinum GT line in 2016 from Barramundi Group Darwin. Unfortunately the Customer service here was been Dreadful time after time. 3 times the car had been booked in to have warranty work done and when I have gone to pick it up, They have informed me that sorry the WRONG parts were ordered, not once, twice but 3 times........So we have to rebook the car in..... So frustrating time and time again and another day Taken off work. Another time I was charged ($1080...) by Kia for a $280.00 replacement headlight washer that I was quoted. On the Invoice from Smartleasing that paid this account it stated - "For bumper bar repair....? when I asked for the Invoice From Kia there excuse was sorry we are in the process of changing hands, and the Invoices are being Archived.... this went on for months and I am still waiting for the Invoice to be Archived out and Emailed to Me. Just recently Barramundi group was taken over by Darwin Motor Group, still nothing has changed. The customer service is poor and the parts guy not Much better, as clearly he's not sure what he needs to be ordering or this is just another cover up. You be the Judge. Unfortunately there is no Competition in Darwin, so there is a lot of "oh Well". WIll Be happy when we leave the NT.
Kia 7 year warranty worth nothing at Motorama
Purchased a brand new car from Motorama Kia and had nothing but issues with the vehicle (including a serious safety concern). Exchanged countless emails and phone calls with Motorama Kia as well as Kia Australia Customer Care (who are an absolute joke and led by an incompetent manager....don’t even bother).
I gave Motorama Kia ample opportunities to address the issues but each time I brought the car in, it proved nothing more than a big waste of time followed by pathetic excuses delivered in patronising tones. This appears to be a common them...e throughout the Kia dealer network as is proven by the overwhelmingly negative reviews on this site. Throughout this extended ordeal, I have lost substantial time, income and jeopardised my employment on a number of occasions (which has all been documented and will be pursued further). The only positive experience I had with Motorama Kia was prior to the sale (ie handing over the money). After that it went downhill fast. They failed to meet their statutory warranty obligations and I am now seeking independent legal advice on how to proceed as well as preparing a submission for the ACCC. They have now run out of opportunities and good faith. Now it’s time for action.
Never buying a Kia again
My Cerato is a little over two years old now and I’ve realised from the start that the 7 year warranty was not worth buying the car for. I’ve had several minor issues (argument over promised free maps update that the ACCC ended up sorting out for me, repeated lag when accelerating, fuel cap sticking for the past year or so, underperforming Cruise Control), but every time Kia has been reluctant to acknowledge the issues. They usually say things like “oh yes, that’s normal for this car” or “we couldn’t find the problem so bring it back when it’s ...doing it again”. I’ve had it serviced in 3 different Kia service centres in Brisbane because each one was unhelpful, dismissive, failed to offer shuttle or loan car unless pressed, didn’t wash the car as they’re supposed to etc etc. The customer service manager in head office is rude and defensive. Last week I took a call from one of the service centres to ask why I hadn’t been back for my scheduled service and whether there was a problem. I said, very sweetly, that I’d had problems at all their service centres. He said “oh ok, I’ll put that down as you were unhappy with the service provided. Thanks. Have a nice day.” And that was it. Never again.
Great Customer Service
I have purchased a 2019 Kia Rio GT and expect delivery next week . Cant wait to drive my new sporty vehicle.
My dealership is Kia Lakeside in Caroline Springs and the Salesman Steve has been exceptional and very helpful throughout the process most of all wasnt pushy like other sales people i have dealt with. Thanks Steve you have made it an easy and painless experience.
KIA Cerato crap quality
Picked up my brand new car and guess what the speakers are broken. Took it to the dealership Phil Gilbert in Croydon. Such such horrible service they give. After picking up the brand new car with In 20 minutes of driving I figured out speaker wasn’t properly working. And then I called them up to let them know about my new car and they asked me to come in and get it checked, when I went in, I had to argue with them to at least have a look as they were too busy. Anyway they can’t repair my car on Saturdays while they are open. And I am working 5 days a week far away, so no solution to fix a brand new car.
Kia Rio 2019
DMG Darwin >Bought a new Kia Rio 2019 a couple of months ago. Very satisfied so far with the car and the sales team and especially Leonarrd Adams. Due for the 3000 km check-up next month and hope all will be wellfor many years to come.
Sportage got-line great car
Hi I purchased a Kia Sportage GT-Line and I find that it is a great all-round car service levels from Kia Blackburn have been excellent and I’m just about you to go back for my third service with high confidence that everything will be well serviced the year of my car is the 2017 and the options are absolutely fabulous the car is very focused on safety and even my wife feels very safe in the car I would highly recommend the Sportage as a excellent all round vehicle and top marks to the sales and service team, I do think back and often wonder if I could have got another $500 off the price.
Try them, easy to deal with
I recently purchased a new KIA Stinger thrust Cardiff Kia, very easy guys to deal with, no false promises and the car was delivered on time with all my requests met. No hesitation recommending them.
Bad service paint
I am so disappointed in Kia, i have contacted them many times over two years about the paint on my vehicle, it has some type of fall out on it ( this is a professional opinion from the Panel beater they sent me to ) After contacting the dealer and Kia Australia many times and told someone will call me back ( sometimes they did ) other times i had to chase them up as they simply didn't i am now told because it's two years old they will do nothing about this. This problem was reported in the first week of purchasing this brand new vehicle and many times after. Sadly i am now going to trade this vehicle in at a loss to myself and never buy a Kia again.
- Verified customer
ATTENTION KIA OWNERS
This is how Kia puts some of its cars on the market. They register the car and drive it for a year without servicing it or filling out the log book. They then put it to auction where a shoddy dealer gets his hands on it. The dealer sells it to you as a Demo and puts your name in log book as First registered owner. You find this out when you take it for service a year later. Kia then denies owning the vehicle for its first year blaming the dealer for missed service. In my case Kia lied to me for 15 months blaming the dealer before I uncovered their secret. Congratulations for owning a Kia product.
- Verified customer
Shameful cover up!
Bay City Auto/Martin Singer Motors, Hervey Bay, Stay away from this dealer, they told us that the car we bought was a demo and that we were the first owners. They lied to us, they failed to tell us that the car was a Kia Australia demo and that Kia failed to do the first service. Bay City then bought the car at an online auction knowing that it had missed it’s first service and then sold it to us without disclosing this fact. Kia Australia said it’s Bay City’s problem, Bay City said it’s Kia’s problem, and we are stuck with a car that missed i...t’s first warranty service, They lie, cheat, over charge and just don’t care...stay away! And KIA AUSTRALIA! The biggest joke of them all! I would like to add that on 5 September 2019, my husband and I received a letter from Bay City Auto/Kia's Lawyers threatening us with legal action if we don't remove these reviews we have done on Martin Singer Bay City Auto...THESE REVIEWS WILL STAY TO WARN OTHER PEOPLE ...
Kia Sorento Limp Mode
I am tearing my hair out here trying to solve what is turning out to be a VERY COSTLY issue. The well know Kia "limp mode" problem goes back to the 2006 models and yet, 13 years later there is still no solution. I own an 2012 model Kia Sorento, purchased as an ex demo model from a Kia yard, and have been experiencing consistent "limp mode" problems over the last 3 years. Kia, nobody can find a solution. Maybe it's this??? $200 thank you. Nope, wasn't that. Then lets replace this???? $500. Nope, not that either.... Google "Kia Sorento Limp ...Mode". It appears to have been a problem dating back as far as 2006 models, yet here we are 2019 and still no solution. It is dangerous. Imagine picking up your kids from school, pulling into a round-about when there is a gap, only to have your car suddenly limp across. Brown pants time I can tell you.....
Werribee Kia please make staff aware of Privacy and Data Protection Act 2014 (Vic)
A family member enquired about a second hand car from Werribee Kia dealership, requesting to know where the car was located. They received an SMS saying it was Werribee, which is not in their area/too far to travel. They then received constant calls and SMS which did not stop after contacting dealership several times to say they weren't interested and wanted the contact to stop. The salesperson responsible for making the calls and SMS was subsequently rude and aggressive toward the enquirer, saying that it cost them $50 when someone clicks Ca...rSales enquiry to a dealership (can't see how this can be true; they must get 100s of enquiries on cars each week!). After saying this the salesperson slammed the phone down in the enquirer's ear. The enquirer made an honest rating on GoogleReviews about this experience. Should have been end of story, except enquirer starts getting, within hours, SMS from various Audi dealerships about having made enquiries which they absolutely did not make. These false enquiries made through CarSales.com.au use my family member's name and number - same details as were provided to Werribee Kia by Carsales for the purpose of making that enquiry only - and a made-up email address. Werribee Kia please make staff aware of Privacy and Data Protection Act 2014 (Vic). Looking at Google Reviews lots of people have issues with the same female staff member at this dealership. Not worth the harrassment and bizarre payback for honestly enquiring about a car but then finding the location is too far to look at said car. Enquirer beware!
Brake pads and discs needed replacing after only 27k
I needed my brake pads and discs replaced on my KIA Rio after only 27,000 km. asked KIA to replace them under warranty as it’s very unusual for both pads and discs to fail with so little km. but they refused to take any responsibility. Said it’s wear and tear and depends on the drivers. We have 2 KIAs. Both my husband and I have over 20 years of driving experience. And in our other family car the pads were replaced after 80,000km. KIA strives to present itself as a good reliable inexpensive car, with a long extended warranty. What’s the point of that if it doesn’t have a good service and the maintenance is twice as expensive and the company doesn’t take responsibility for it?
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Questions & Answers
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
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