Kia Dealers

Called Kia Roadside Assist and after one hour & forty minutes I called and stated no one had turned up then got a call from RACV Euroa to say they would attend in twenty minutes. Very poor service

We had initially dealt with a different dealer and things did not go well. We found the car we wanted at Metro Kia and dealt with John. A far more professional and pleasant experience than expected. Highly recommend Metro Kia, all staff were professional, easy to deal with and didn’t feel pushed and shoved or pressured in any way.

Brand new Sorrento GT only 8 months old!

Engine started to miss so took it in and left if for a day, picked it up that night and engine stopped on the way home!
Took Sorrento back to motorama Kia dealership at moorooka the next morning and has now been sitting in their yard waiting for parts over 4 weeks now and they think the part may arrive 2 days before Christmas which makes it 7 weeks waiting for one part!

The care factor from motorama is 0%.

Kia advertise their 7 year warranty as a selling point but its not worth the paper its printed on !

Be aware !

I phoned KIA dealership, and the receptionist put me through to a incorrect number to start with because she didn't know what Roadside Assistance Number was? and then finally when they got here.

I waited around one hour for the KIA Roadside Assistance mechanic and then we he got here, he realised that he required to head out and find a larger more stronger jump starter for my car because my battery was too flat (at least that's what it sounded like what he said)...still waiting for him to come back?? Cmon Kia, where's the quality in your roadside assistance???

Hi everyone ! If you thinking to buy a new car or even a used one from KIA I just deeply recommend to

go to the Lakeside KIA dealership you will be happy to get your next car !!!!!

I run my own business and have been a general manager in a national company and I have never experienced as poor customer service as I have received from KIA Australia.
Usually in these circumstance I would detail the issues but in this case I believe it is of little use as KIA will probably not do anything about my issues as they have not to date.
This is only the second time in my life I have written a review it felt it was needed.
KIA spends so much money of advertising and marketing but there seems to be a total disconnect between sales and customer service.

Had one of the worst customer service experience today at Kia Blacktown. Totally rude and disrespectful. Have been a Kia customer for 7 years but never had such a bad experience. No words....totally appalling service...

My brand new Kia Cerato has a highly inaccurate speedometer. The full 10% to be exact (They are allowed 10%, which is rediculous). When the speedo reads 100Kph I am actually doing 90Kph. Both the dealer and the manufacturer refuse to adjust it. I only want it to about 2%, but no, won't do. I have been threatened by semitrailers out on the highway and cut off to within inches. I have been had attempts to run me off the road in Canberra, where I live in the Northern suburbs. I feel unsafe on the road and can get no satisfaction whatever, even though the car is well and truly short of 12 months old.

I have purchased a 2019 Kia Rio GT and expect delivery next week . Cant wait to drive my new sporty vehicle.

My dealership is Kia Lakeside in Caroline Springs and the Salesman Steve has been exceptional and very helpful throughout the process most of all wasnt pushy like other sales people i have dealt with. Thanks Steve you have made it an easy and painless experience.

Picked up my brand new car and guess what the speakers are broken. Took it to the dealership Phil Gilbert in Croydon. Such such horrible service they give. After picking up the brand new car with In 20 minutes of driving I figured out speaker wasn’t properly working. And then I called them up to let them know about my new car and they asked me to come in and get it checked, when I went in, I had to argue with them to at least have a look as they were too busy. Anyway they can’t repair my car on Saturdays while they are open. And I am working 5 days a week far away, so no solution to fix a brand new car.

DMG Darwin >Bought a new Kia Rio 2019 a couple of months ago. Very satisfied so far with the car and the sales team and especially Leonarrd Adams. Due for the 3000 km check-up next month and hope all will be wellfor many years to come.

Hi I purchased a Kia Sportage GT-Line and I find that it is a great all-round car service levels from Kia Blackburn have been excellent and I’m just about you to go back for my third service with high confidence that everything will be well serviced the year of my car is the 2017 and the options are absolutely fabulous the car is very focused on safety and even my wife feels very safe in the car I would highly recommend the Sportage as a excellent all round vehicle and top marks to the sales and service team, I do think back and often wonder if I could have got another $500 off the price.

I recently purchased a new KIA Stinger thrust Cardiff Kia, very easy guys to deal with, no false promises and the car was delivered on time with all my requests met. No hesitation recommending them.

I am so disappointed in Kia, i have contacted them many times over two years about the paint on my vehicle, it has some type of fall out on it ( this is a professional opinion from the Panel beater they sent me to ) After contacting the dealer and Kia Australia many times and told someone will call me back ( sometimes they did ) other times i had to chase them up as they simply didn't i am now told because it's two years old they will do nothing about this. This problem was reported in the first week of purchasing this brand new vehicle and many times after. Sadly i am now going to trade this vehicle in at a loss to myself and never buy a Kia again.

This is how Kia puts some of its cars on the market. They register the car and drive it for a year without servicing it or filling out the log book. They then put it to auction where a shoddy dealer gets his hands on it. The dealer sells it to you as a Demo and puts your name in log book as First registered owner. You find this out when you take it for service a year later. Kia then denies owning the vehicle for its first year blaming the dealer for missed service. In my case Kia lied to me for 15 months blaming the dealer before I uncovered their secret. Congratulations for owning a Kia product.