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Kia Dealers

Kia Dealers

2.7 from 186 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (40)
  • Return Claim MadeYes (7) · No (45)
  • Customer Service
    2.3 (46)
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Kia Service Canberra

published

Bought our Kia Rio in Sept 2019 and after service no oil pressure. It’s been at Kia Service Belconnen for 6 weeks with no resolution. They refuse to repair under warranty which it has till 2023. Feeling very helpless and no idea what to do :(

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKia Belconnen ACT
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They won’t sell me a car?

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNewcastle and East Maitland
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Haidee

HaideeHunter Region, NSW

  • 2 reviews

Kia East Maitland Was Terrible

published

Was excited to purchase my new Kia Seltos and then the sales manager Dominic stepped in and everything went down hill dealing with him, don’t go there if you want to be treated with disrespect and rudeness and he tried to rip me off! Needless to say I have spoken to everyone I know and warned them not to purchase from him and it was very interesting to hear they to have had bad experiences from Kia East Maitland especially the “sales manager” if I can recommend somewhere to go it would be Cessnock to purchase your next car.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEast Maitland NSW 2323
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car p.

car p.Greater Melbourne (Outer), VIC

Wonderful SalesPerson Jamee Bird

published

Many Thanks to Sales Woman Jamee professional courteous made the purchase of my new Kia Seltos hassle and pain free delivered beautifully love my car wouldn't purchase a car anywhere else

Incentivised ReviewNo
Karen

Karen Greater Melbourne (Metropolitan), VIC

A joy to deal with and a joy to drive!

published

The professional service and support provided by salesperson Michelle Parks was amazing. She was patient and understanding, even though I took a while to settle on the vehicle I wanted. The Kia Sportage I purchased is terrific and a real pleasure to drive. I highly recommend Michelle and Chadstone Kia and Mitsubishi for any vehicle purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOakleigh, Victoria
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Leeanne Yates

Leeanne YatesGreater Melbourne (Outer), VIC

Air bag failure

published

My KIA RIO 2015 was involved in an accident the car received 2 separate impacts and was written off. Air bags failed to deploy resulting in my head striking the steering wheel and knee injury and a stat in hospital. My car was not on the recall list for faulty airbags .KIAs response to my complaint was KIA will investigate and get back to me in less than a year .

Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers crossing Victoria
david d.

david d.Greater Melbourne (Outer), VIC

Just bought my 5th Kia from Blackburn Kia

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn Kia in Melbourne
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Jo Healy

Jo HealyFar North Queensland, QLD

  • 4 reviews

Pathetic customer service in Cairns

published
Customer Service
Incentivised ReviewNo
Store Location39 McLeod St, Cairns City QLD 4870
K Taylor

K TaylorHunter Region, NSW

Perfect. Will always go through Kia Roadside Assist.

published

This morning i went to leave for work and my car wouldn’t start. Called Kia roadside assistance, the man over the phone was really nice and super helpful. They told me they would have someone out to me within the hour & had someone call me about 10 minutes later to tell me he would be 10 minutes. I waited about 20 minutes max, the man was really lovely and sorted out my issue within 5 minutes. $250 for a new battery & that was it! So thankful for Kia roadside assist!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Jane Newman

Jane NewmanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

CITY KIA - Do not buy a car from them, particularly do not deal with James Meichtry

published

We bought a Grand Carnival from City Kia. We then put a deposit on a Cerrato but did not sign a contract. We could not go ahead so I asked for my deposit back. No phone calls returned, no emails returned, no text returned. FInally, after I contacted the manufacturer, they sent me an email to refund half the deposit only saying it was in the terms of the (unsigned) contract.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCity Kia Richmond, Melbourne
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Ransley Electrik Avenue

Ransley Electrik AvenueSouth East Queensland, QLD

Salesperson at Kia Brendale

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrendale Kia branch, 66 Southpine Road, Nundah , QND
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Christopher

ChristopherSydney, NSW

  • 2 reviews
  • 2 likes

Incompetent with returning money.

published

$500 left on a car, paperwork was over looked at returning the money to me, left me 600kms from home relaying on the money which left myself in my car over night and missed a major medical appointment.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKingswood NSW
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Graeme H.

Graeme H.Gippsland, VIC

valley kia worst customer service

published

today 10/6/2020 went in with my wife to look at purchasing a new stinger at valley kia in traralgon. the first salesman was nice but had no idea about the stinger so he went and got a second salesman who did not want to talk to us ,didn't want to show any features . left us feeling lick we were annoying him . we will not go back and will go somewhere were our money is accepted . that was VALLEY KIA IN TRARALGON

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTRARALGON VICTORIA
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Serena

SerenaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

BEWARE of KIA’S 7 Year Exterior Paint Durability & Finish Warranty

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKia Mantello Fawkner
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Wish I could give Kia Toowong -1 star

published

Was told I could collect my car on Friday & it was promised that it would be ready the day before.
Rang on Friday before going to collect it, not ready yet.
Was told it would be delivered on Saturday. When my car had not arrived I contacted the dealership, as I had not even been given the courtesy of a phone call to let me know what was happening.
I have been told 10 different stories about what is happening with my car by 2 employees and the manager.
When I complained about the service I was receiving I was told it was my fault that it wasn't ready, no apology.
The appalling customer service and lack of communication and honesty I have experienced from this business has completely soured the experience of buying a new car.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowong Kia
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Gavin E.

Gavin E.Qld, 4170

  • 19 reviews
  • 12 likes

Inside Look Dealerships,Manufacturers,Importers

published
Incentivised ReviewNo
Return Claim MadeNo
spider

spiderMelbourne

  • 5 reviews

Outstanding Service Kia Blackburn

published

Being over 70 and in lock down. The dealer picked up my vehicle serviced and sanitised it and retuned it at no extra charge. Excellent service and phoned at stage of process.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburne Vic
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Alan Moore

Alan MooreCanberra 2600, ACT

  • Verified customer

Beware the Kia 7 year warranty - it DOESN'T EXIST

published

I purchased a 2018 Kia cerato off National Capital Motors in Canberra. When I discovered the speedo was incorrect by about 12% I returned to the dealer and was told, in no uncertain terms, very rude, they would no fix it because it was not sufficiently inaccurate. I contacted Kia HQ twice and was told to find myself another dealer. Kia was as interested as National Capital motors. The gear box is also faulty, but what is the point of pursuing faults. There is no warranty.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationNational Capital Motors, Belconnen, ACT
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DDD

DDDSydney, NSW

  • 5 reviews
  • 2 likes

Sale is done, Go away Mr. Customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill Kia
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Lisa S

Lisa SMelbourne, Victoria

  • 4 reviews

Absolutely appalling Kia Southland, VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKia Southland, VIC
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Page 1 of 10

Questions & Answers

Robb of ACT

Robb of ACTasked

Which of the two dealers in Canberra offer the better service for a 2017 Kia Sorento. Any bad results or lack of interest in customer issues would be helpful.

No answers
Groaning Shelves

Groaning Shelvesasked

Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.

1 answer
DOMAIN SCAM
DOMAIN SCAM

Appalling

Anne-Maree Hall

Anne-Maree Hallasked

We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?

6 answers
Kmack
Kmack

Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!

Anne-Maree Hall
Anne-Maree Hall

Thanks for the reply. I'm just so afraid of being ripped off :)

Alex
Alex

Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.

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