Reviewer Photos & Videos
I highly recommend Shae, Heather and Ian at Kia Chadstone .. Shae especially was helpful , responsive and went out of her way to help me when buying my new Seltos recently . Wonderful car .. wonderful experience so highly recommend .
Kia - five years old. Needs new engine. Known engine problem for Kia. Not covered. just outside warranty. Don't buy Kia.
kia australia wangara service dept
service on kia carnival not done as light still on the dashboard after 3 services and then they sent back the 3 rd time with no water, annd nearly $2500 then we sent back on two truck as it was not suitable to use as steam coming out of exhaust to then to be told water hose split and$ 4480 and took from 15/march 21 till the 5th may 2021 to be ready and no petrol to even drive home never had this service ever from john hughes dealer ever but owing to the problem in the beginning wasn't sure whether to drive and cause my problems please take note
Bad customer service
Love the car but unfortunately all the customer service appears upon sealing the deal and not extended to the kia owner post purchase. I was recently told about potential savings on servicing that the dealer failed to advise me on. I've had a few 'technical' issues with the vehicle, which didn't even warrant a return phone call from the dealer when I attempted to call them to seek assistance.
I experienced nothing but THE BEST professionalism,approachable, comfort. from Mechanic- Patrick, advisor and the whole service Dept .
Thank you Kia
Beware of their Roadside Assist
So, car wouldn't start in a public place on Easter Sunday. I dialled the Roadside Assist number I had at hand after the car service the week prior. Press 2 for Roadside Assist. I pressed 2. Did I get through to anybody? Nope, the service didn't even recognise that menu selection but kept on with its spiel about Press 3 for this, Press 4 for that. So I tried again. Still the same. Now I knew it would be busy on that public holiday, but didn't think I just wouldn't even be able to make contact with the service. Nothing. Thankfully for me, somebod...y in the car park was able to get my car going again. Next working day, I called Kia. They assured me that their service is open 24/7 and couldn't explain why I was not even able to make the selection to get through to Roadside Assist. I told them it's no good for me if their service is open 24/7 if I can't actually access it. They said they'd look into it. I asked if they'd let me know the outcome. Nope, internal investigations are kept quiet. So, this particular Roadside Assist is completely useless to me, Kia knows that but could not gaf. Not worth the paper its written on, so make sure you don't rely on it!
Just had a very bad experience with a Kia salesman at West Ryde garage. I believe I was tricked into handing over details of my visa card for $1,000 for the purchase of a Seltos when the car model and price had been confirmed after negotiating on the phone. After the deposit had been taken, I was sent a SMS text to confirm details of the car model and accessories but without stating the agreed price of the vehicle. An hour later, the salesman rang and said that he made a mistake on the price which should have been $39,335 and not $35,88...5. This could not have been the case as the model I have asked for have been verbally and clearly confirmed on the phone. If there is a lesson to be learnt here, it would be never give your credit card details to a salesman before ALL model details and price information have been confirmed in writing by email.
Macarthur Kia Narellan - stay well away
Please do not reward these bottom feeders with your money - not only is their customer experience horrific, they may have even damaged my car.
Two days after they completely failed to address the warranty issue I raised (see below) - I discover two scratches/gouges in the trim that certainly weren't there before. Not accusing anyone, but man - draw your own conclusions. I'm meticulous and would know if I was to blame. See the pics.
Original review as follows:
Raised an issue with my new Cerato's air conditioning system at the first 15,000km s...
Poor Customer Service from Kia Australia (Warranty)
I sent Kia Australia a letter detailing the poor experience I had attempting to make a warranty claim for interior rattles in my new Kia Cerato GT. The response I received from a Kia Customer Service team member named [Name Removed] was blunt and discourteous.
I had previously attempted to make a warranty claim with my local service center, but I was met with constant resistance and misinformation.
The response I received from [Name Removed] was essentially: "Thanks for your letter. There's nothing we can do via email, you need to book your c...ar in to be assessed. The video you provided does not show any significant problem." [Name Removed] ignored the content of my complaint, and would not tell me his position at Kia Australia. As someone who has extensive experience in handling customer complaints, I would suggest that there seems to be a lack of training in the standards complaint handling process at Kia Australia. [Name Removed] did not acknowledge the problem, he did not offer any form of apology with regards the poor experience at the service center, and he did not follow up afterwards to see if the issue was resolved. Acknowledging the problem does not mean that Kia Australia has to agree with the customer, just that they understand their perspective. Similarly, apologizing does not mean that you agree with the customer or that you're taking the blame. People are forking out over $35,000 for these vehicles so you should be able to afford them basic common courteously when they reach out for support. If this the standard of customer service that Kia Australia sees as acceptable then I will not be purchasing another Kia vehicle in future.
We viewed a car at Kia Osborne park, signed a contract on the 16 Feb a Tuesday said we had approved bank loan, was told we can do better than the bank. We payed a $1000 deposit and talked about a trade in of a Hyundai i45, Kia offered around $2000. We sold the car that night on marketplace for $4200, we went back the next day to compete the finance application and gave another $4200 deposit. [Name Removed] the business manager noticed I had concerns and his sales talk was I would not take your deposit today if I thought you would not get fina...nce. I explained we needed a answer before the weekend as both of us were back at work and one of us had to go up North as is a MC driver and out of phone range. Friday, we get the email sorry to be a pain but we need the following questions answered. I replied I have the following Wednesday off work and someone is up North now. I also tried to ring but no answer. I waited and called the car company the following Tuesday to say the business manger has not got back in contact with us and we were now a car down. Wednesday morning [Name Removed] rang and said we had been declined but no one had returned my call or email. With in three hours, we went and got finance some where else, I sent an email to [Name Removed] the salesman and said good news we have got the finance, we need a invoice. [Name Removed] one of the managers said no you have been declined so the car is back on the market, we rang several times that day asking for a new contract to be sent so could be signed that afternoon or early morning, gave them details of our new finance broker all he needed was a invoice to pay for the car. I drove to the car yard on the Wednesday and seen the car was still there, a new contract was written up and I left at 3 pm was told by [Name Removed] he would forward it to one of our emails and would be signed that night or in the morning as a driver had to go to the nearest town, we waited all night and 10 am the next morning [Name Removed] replied saying sorry the car sold last night. Still have not got my deposit back as the finance manger is not in Perth. I have been in business myself and bought many cars, is there any such a thing as been ethical today or is it dog eat dog and lets crap on any one that does not fit the perfect model of paying cash for a vehicle. BUYER BEWARE
Gianni Manzi was very helpfull in our purchase of our Kia Cerato. Have had follow up since purchase and all questions have been answered.
How can your company KIA sponsor the women bashing Brisbane Broncos NRL?
I will never buy another KIA car, I am discussed you sponsor the Brisbane Broncos a club full of convicted criminals and Police and women bashers
Kia Metro Lutwyche Road Brisbane
Booked a second test drive after a good first test and really ready to buy the car (Kia Sorrento GT-line, top of the range $66K). Was told on arrival that the Demo car was now sold and no other cars of the same model were available to test. No phone call to explain this so basically Kia Metro are happy to waste their customers time. I'll be shopping elsewhere and so should you.
Kia Cerato TROUBLE less than 40,000 kms
Kia Cerato started & thick black smoke discharged then power died. Car was serviced few months ago & has less than 40,000kms on the clock. Is serviced regularly so its a mystery. I got it towed Fri 22/1/21 to my home because it was just after hours . Rang 2 closest service centres who can't look at it til 3/2/21. Got it towed to service centre today 27/1/21 who did last service. Towing cost $152 so far despite being RAA member over 15 years. It needs a diagnosis BEFORE I can have courtesy car?! So I havent had use of a car for 5 days & won't for another 7 days. That's very inconvenient & disappointing & I wanted others to know what they can expect.
I would like to give Berwick Sales Manager Luke a massive Thankyou. I was given a loan car for sometime until my new car arrived. When I arrived to pick up my car, I was surprised to see my car in the Showroom wrapt up in cloth with a huge Red bow. The experience with Kia has been nothing but Par Excellent. My car is everything that I had hoped for.
Thankyou so much, Marg.
Kia Toowong would not help me and treated me with complete indifference
I bought a Kia Cerato in 2013. The car would stop, usually in low gear, it would just stop and would not respond to the accelerator, even if I put my foot flat to the floor. I would turn off the engine and turn it back on and it would be fine. I took the car to Kia Toowong Service Centre and several times they would "put it on the diagnostics" and say, "sorry, can't find anything wrong". After seven years of putting up with this I spoke to a smart engineer who said it is probably the TPS so I googled "AutoGuru" and picked an excelent mechan...ic at "Auto Parts, 156 South Pine Road, Enoggera". They put it on their "diagnostics" and found the problem immediately and fixed it. In the meantime I had spent seven years of frustration and being ignored by the Kia Service Centre at Toowong, Brisbane. This problem was a danger to my life and the lives of others on the road but there was not the slightest concern from Kia.
National Capital Motors
Our Kia Rio was at National Capital Motors for 8 weeks with an apparent warranty issue with no resolution. We had it towed somewhere else to be repaired at our cost. Extremely frustrating and unprofessional.
They won’t sell me a car?
Went in to Kia at Newcastle and East Maitland looking at the new Kia Seltos as this was to be my preferred new car the Seltos GT Line. Firstly walking the lot, no one would talk to me or make me feel welcome I had to stand awkwardly in the sales office waiting for someone to look up from their desk to see I was in. Asked for a quote on the Seltos and was told there will be no negotiation on price so do t expect to pay less than advertised, not that I actually went there. I then left and went to Kia Maitland. Both were to put together quotes for...me. Both told me they would get back to me that day, neither did. I left it a few days however that ran to the end of the week, just forgotten about, is this customer service? I then followed up and called them both back 6 days later. They still had all my details & again both told me they would be getting back to me, again no one did. I’m ready to go and buy my new car but neither of the dealerships seem to be interested in making the sale and helping me.
Kia East Maitland Was Terrible
Was excited to purchase my new Kia Seltos and then the sales manager Dominic stepped in and everything went down hill dealing with him, don’t go there if you want to be treated with disrespect and rudeness and he tried to rip me off! Needless to say I have spoken to everyone I know and warned them not to purchase from him and it was very interesting to hear they to have had bad experiences from Kia East Maitland especially the “sales manager” if I can recommend somewhere to go it would be Cessnock to purchase your next car.
Wonderful SalesPerson Jamee Bird
Many Thanks to Sales Woman Jamee professional courteous made the purchase of my new Kia Seltos hassle and pain free delivered beautifully love my car wouldn't purchase a car anywhere else
Questions & Answers
Which of the two dealers in Canberra offer the better service for a 2017 Kia Sorento. Any bad results or lack of interest in customer issues would be helpful.
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Thanks for the reply. I'm just so afraid of being ripped off :)
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
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