Kia Dealers

My wife and I were lied to by the finance officer at Kia Morley! Finance contract had a higher-than-expected interest rate, contradictorily clauses and amounts, full of spelling errors. The online link sent me, took me to a site that I had to create a profile and pay to create that profile, when question about this, I was told that it was not the… Read more

site however I had utilised the link supplied by the finance officer, Kia Morley. The finance documents were sent out 2 days after I was advised that they had been sent to me electronically. After taking issue with the interest rate, they came back to be via email 5 minutes later with a 2% interest rate drop but an increase in fees to cover the lose that they would make due to the interest rate reductions! The final amount payable was $720 more that the total amount payable, when questioned about this discrepancy, the loan approval was withdrawn! Certainly, something shady about that loan contract. I submitted a formal complaint to the sales manager Kia Morley and KIA Australia about this dreadful service. I sourced a much better loan contract from [Name Removed] with a much lower interest rate! Now to the car, this dealership is so stingy they would not even fill the tank for a country customer to get home! When I opened the bonnet upon delivery, there was a lot of black dirt and grime in the corners around the firewall and bonnet hingers on both sides of the car! This black grime covered an area of approximately 25cm by 20cm, when shown to the dealer, the response was just shrugged shoulders. Certainly, no care or ownership there! Credit where credit is due, the run through the internal cab controls was very good and thorough, the dealer knows this part of the sale very well. The big question, would I purchase or recommend this dealer for the purchase of a car... No, I would not, it was the worst experience with a car dealer that I have ever had, and I have been buying cars for 41 years! Buyer beware!

I wrote a positive review about Lilydale Kia last year, when I purchased a new Kia Sportage. After careful consideration and because of uncertainty of petrol supply due to the war in the Middle East, I decided to trade in my Sportage for a new, full electric Kia EV3. Since my last interaction with this dealership things have changed. Namely the… Read more

staff changes. A new Sales Manager and Financial Manager. What thankfully has not changed was an excellent customer service. So, once again the stressful car buying was made so much easier by the overwhelmingly friendly and helpful staff including a young woman cadet. Nothing was too difficult for them. Yes, I lost quite a bit of money selling my eight months old Sportage, but that was to be expected. On the other hand I got a significant discount on a demo EV3! So, no complaint there. A week after the ownership I drove to the dealership to familiarise myself with charging the vehicle. Both the Sales Manager Anthony and the Financial Manager went out of their way to make sure that I would be well versed with the intricacies of charging this absolutely magnificent and beautiful vehicle. The staff are credit to this company. I wish them well selling Kia vehicles and it gives me a great deal of pleasure to recommend Lilydale Kia. You will not be disappointed!

My family bought it's first KIA recently, a very expensive EV from Kia Von Bibra, in Robina, QLD. The car has had software upgrade problems and had to be be towed twice when it stopped dead, totally unusable. Off road for weeks at a time x2 and Dealership unable to explain problem or to fix. Dealership said they wanted "permission for mechanic to… Read more

drive car daily to and from his residence" so he could "work out the problem to help him fix it." WTH? Permission given to drive our car on the road to assist diagnosis even though this request/logic made no rational sense. It's a totally electric car! with software upgrades glitches! It is not a mechanical fault. Hello? AI computer plugin electronic login diagnostics surely provide the answer? But no! So it's been driven every day, on the motorway, logging lots of Kms, and the electronic records we checked show it's logging multiple illegal speeds (exceeding the maximum legal speed limit of 100km) speeding 119 and all the way up to 129km/hr!! So Von Bibra Robina QLD use our car everyday, illegally speeding, save their own fuel ($3/L or elec recharge), save their wear and tear, still don't know how to fix the new expensive EV's software problems, keep the car for weeks at a time (for the second time in its first 4 months). Management won't return calls about the speeding abuse identified or the endless delays and won't return the car fixed. Meanwhile our family pays the price: Our new EV off road but evidently working well for the mechanic, substitute car costs/ fuel at $3/L, a total betrayal of trust by KIA Robina, their illegal speeding, their abuse of our vehicle, zero accountability and zero repair competence. Any next step suggestions, anyone? Do you think Kia Australia or their parent company are interested in Robina Von Bibra dealership's behavior? Or is it a systemic problem with their Australian dealerships? If anyone knows of an honest/competent/trustworthy/recommended KIA dealership on the Gold Coast Qld Australia, it would be much appreciated. Never trusting KIA Robina.

All I need is a new key fob and I cant get the car in for a month. The car is driveable manually but in order to do this the alarm goes off, so I dont drive the car now. I have rang head office and nobody seems to want to do a job anymore, beacuase I havent heard anymore.

Very disappointed with Kia Alexandria. Loyal customer was going to update two cars with them but bad experience with tires recommended by them and waiting weeks for reply to my inquiry. Felt like they were doing me a favour by allowing me to take my… Read more

Kia to them for service. No resolution just their way or the highway, felt they really did not care at all. Buyer beware. Will be taking car elsewhere for service and will look at Mazda or Toyota for updating cars.

The air-conditioning stopped working on our 2 year old KIA K4 Carnival. I rang the dealership to book under warranty to get it repaired. The only booking was 3 months down the track as they are at capacity. I advised them that this was ridiculous and that vehicle is used for a disabled child and they said they still could not fit me in. So with… Read more

temperatures in the 30's we have no air-cond. & they could not fit us in. Think hard before buying a KIA here DO YOUR RESEARCH, imagine if an engine or gearbox went, would I have to wait 3 months ?? By the way KIA Australia are useless, they said they could not influence franchise dealerships and give no leeway even for emergency cases !!

Kia after purchase care and service is very much problematic. Firstly, I have no problem with my Sportage, in-fact I have purchased two of them, new since 2022. That said I was going to recently purchase a third (Kia) vehicle. So you could say I have no issue with the Kia brand. That said, the service and after care are non-existent. You are lucky… Read more

if they will answer the phone, you will never get a call back after they advise you leave a message as they are busy. So, now I along with many other Kia owners, are saying the same thing. Don't buy one if you expect anything after the sale. This poor culture within Kia is systematic and as they say "a fish rots from the head". Thus this is the management...or lack of. I ended up going to Hyundai (which I have also used before) and buying another new car there. Needless to say they do look after you. I also have one more purchase to make this year and it will be Lexus. All the feedback I have is that the after service is beyond excellent. Kia needs to treat customers with care and attention beyond the sale or they will fail with the amount of competition. This does start at the top. Sadly, looking at the comments here, it seems Kia does not care at all. Don't spend your good money on something that you will regret. I for one do expect good after sale service. Clearly Kia is struggling to deliver that.

I recently bought Kia Saltos S through Blackburn Kia. Jason Eng was the Sales consultant. Very Friendly, Capable, Helpful with a chirpy Nature. Will recommend highly. Show details

Title: SCAM ALERT! They steal your deposit! Paid a $1000 deposit for a Carnival. After 2 months of silence, they told me my order "vanished" because the staff left! The useless manager didn't care and just cancelled everything. They are incompetent liars. My family was treated like garbage, while Hyundai next door showed compassion. DO NOT TRUST THEM WITH YOUR MONEY! Show details

My experience with Sydney City KIA was disappointing. I purchased an ex-demonstrator KIA Stonic as having 117kms, but later confirmred it had travelled over 3000kms and remained insured to another person. I contacted the dealer and KIA Australia multiple times over three weeks with no response from the dealer. I've since referred the matter to the NSW Fair Trading. Show details

Cannot organise ANYTHING absolutely no communication, 3.5 years on the phone to get parts ordered. work STILL not done always calling and they just plain have no idea what I’m on about or it’s not on the system or telling me they have the part, so I book in drive an hour to the dealership surprise surprise they don’t even have it. One time said… Read more

was all ready to go I got there and they told me I wasn’t entitled to that part of the warranty so I had to provide proof AGAIN , upon travelling there again they informed they’d simply NOT HAD IT ON ORDER??? This is the Port Augusta dealership I actually like my Kia but the 7 year warranty is pointless they will not fix ANYTHING

KIA DON'T CARE I have a Kia Picanto. It is 2 years old but it has travelled only 5,400 km. The second 30,000 km/2 year service is now due but the car has travelled only 2,500 km since the first service. Part of the service requires a change of engine oil and oil filter. This is illogical and environmentally harmful. Oil and oil filter change… Read more

should be dependent on usage and not time. The Kia Picanto has a seven year warranty. To maintain the warranty I will have to have the car serviced 7times. If the service was based on distance travelled I would only have to have it serviced once. This means that 6 oil filters and 24 litres of oil are being wasted. If these figures are multiplied by the many thousands of Kia owners around the world who are in my situation, we are looking at an enormous level of waste and a significant contribution to pollution. When I approached Kia, their response was an assertion that oil deteriorates with time. And it may but not over 12 months. I suspect that the real reason is that replacing the oil filter and oil, generates good profits for the company and its dealers. The only conclusion one can reach is that Kia doesn't care about the environment.

Kia are a joke in Australia. What they advertise on their website as being very simple such as purchasing an ev servicing plan is like double Dutch when you go to the dealership. Their customer care ignore you and if you buy a previously owned Kia and need to transfer to your details this has proven to be impossible. Another case if an Asian brand promising the sun moon and stars and delivering zip in reality. Show details

Purchased a new Kia SUV 2025. Kia Richmond, Mel, Vic. Great service from Sebastian Assistant Sales Manager. He made my experience memorable and stress free. Great service! Love my car Show details

Had my daughters little Picanto serviced at Essendon kia.. Only take it there as you need to so the 7 year warranty continues....They charged $16.50 for workshop consumables.. When I asked what consumerables they used they said it was for rags...$16.50 for rags . What a rip off. ..Don't go there unless you have to. Don't go to dealership to have your car serviced

It’s really very sad to share my experience at Alexandria kia service today. A month ago i came up with the issue in my Kia carnival about Turbo hose leaking and requested service appointment as soon as possible and on priority basis because car is still under guarantee and warranty and it’s my commercial car need for work on daily basis. But i… Read more

got an appointment for today after a month. I dropped my Kia carnival in morning 7:30 am especially discussed the turbo hose leaking issue with Shadi service advisor and he assured me to fix it. Later on around 11:30 am i got message from him that car is fixed and ready to pickup but when I enquired and spoke with him did you fixed the problem or replace the part he said that service guys find nothing any problem. Then i sent him photos of turbo hose leaking and he send back car again to workshop and later on around 2:00 Pm said guys find nothing and it’s just a oil sweat not leaking. But exactly the reality is that Turbo hose is leaking and instead to fix or replace the part he making excuses and car is still running not stopped and waiting for car to totally stop and then work on it.

So what’s my rights or options as consumer if problem is not rectified in a timely manner because vehicle is still under guarantee and warranty. Your suggestions please — at Sydney City Kia.

Kia has a known issue with their radios. They expected my mother to pay over $800 for a known faulty radio. She's retired and over 72 years of age. I tried getting help from Kia customer support who were really bad with handling this issue, they tried to blame the dealer and tried fobbing me off to the dealer. Kia should be rectifying this known issue NOT the customer

Bought a ~$60k Sorento expecting seamless Apple CarPlay. Instead, it disconnects constantly. Dealer blames “faulty cables” even when using brand-new Apple ones. No wireless CarPlay on the 10.25" screen either, so you’re stuck with one unreliable USB port. Result: no Spotify, no Waze, no consistency. Kia knows it’s a widespread issue but refuses… Read more

to fix or acknowledge it. For a modern car, this is unacceptable — the infotainment system is a core feature, not an accessory.

Verdict: Love the Sorento otherwise, but if CarPlay matters to you, look elsewhere until Kia addresses the defect.

Door seal is disintegrating on our KIA Stinger. Hole is 50cm in length and about 3mm wide. It's not small. Car within 7 year warranty however replacement not automatically covered. KIA service department state they need approval from head office (?). Opening and closing a door is wear and tear (?). Not happy with poor quality and have owned many… Read more

many and never had this happen before. How can it be wear and tear if the item is not a consumable and is not subject to servicing. The photo is the worst if it but it's split either side and its determination is starting much higher too as indicated in the other photo.

Bought my kia Cerato 4 years ago from Thompson kia shepparton. No problems until the last two services. Firstly they told me tyres needed rotating at a cost of 140$ no issues but then driving the car sounded dreadful, after a visit to Bob Jane was informed the tyres had been incorrectly rotated which caused them to be unbalanced. Mistakes happen… Read more

, I understand that so next time mentioned that to the department manager who said "no probs thanks for tellin us!!!! " Then after service ....engine light comes on the first time, I call to ask what can be done about it and was told don't drive it...bring it back in ten days and we will have a look... I asked what if the fault was caused by the service department? "That's not our problem, we can't do anything about it!" Did find it was caused by some tab not being fully inserted so no big deal but the attitude of the people I spoke to was disgusting. Customer service is non existent and no care taken !!!!! Will be happy to drive further for service in future... Wouldn't set foot in Thompson kia again if my life depended on it.

I am writing to express my utter disgust and deep disappointment following a recent visit to Morley Kia — a dealership that, in my experience, has absolutely no concept of what even basic customer service looks like, let alone anything remotely close to “good.” From the moment I engaged with your salesman, Gary, I was met not with professionalism… Read more

or courtesy, but with arrogance, condescension, and a complete lack of decorum. I had simply visited the dealership to view a Kia Sorento — a vehicle being considered for purchase through LeasePlan as a company car. I clearly explained that I was not purchasing the vehicle personally, but rather inspecting it on behalf of my employer. Upon hearing this, Gary screwed up his face like a sulking child and dismissively said, “So you're not buying it here,” in a tone that can only be described as rude and demeaning. I reiterated that this was a company purchase, and my role was to assess the vehicle — a perfectly normal and common request at any dealership, one would think. But instead of being helpful or informative, Gary doubled down on his petulant behaviour, sneering, “Well you're not buying a car here, I’m busy and don’t have time. It’s not like you’re planning to purchase anyway.” I asked a simple question: “Is there a Sorento here I can look at or not?” To which he lazily gestured to a corner of the lot, saying, “All the cars outside are locked. There are two Sorentos over there — both top of the range. You can walk around the outside if you want. I’ve got things to do, and you’re not buying a car anyway, so I have to get back to work.” He then turned his back and walked off. This level of insolence is absolutely unacceptable in any professional setting — especially a customer-facing environment where first impressions matter. Gary’s smug, dismissive attitude was not only juvenile, but outright offensive. He is, quite frankly, the embodiment of every negative stereotype about car salespeople, and a stain on your dealership’s reputation. What’s worse, this wasn’t a brief lapse or isolated moment of frustration. This was sustained, deliberate, and calculated contempt. The facial expressions, the repeated jabs, the refusal to assist — none of this suggests someone merely having a “bad day.” It points to someone entirely unfit to be in a customer service role. And while I did follow up by calling the dealership to report this behaviour — and was told the Dealer Principal would return my call — I have yet to receive any response more than 24 hours later. That silence speaks volumes about the culture of indifference that clearly runs through Morley Kia. When a dealership fails to even acknowledge a formal complaint, it confirms that this type of disrespectful conduct is not only tolerated, but normalized. I couldn’t help but notice the “Dealership of the Year” sign out the front as I left. If that title was awarded for customer service, then one can only assume it was the result of a clerical error — or outright bribery. Because based on what I experienced, your dealership is a far cry from anything resembling excellence. In fact, it’s embarrassing. Let me be clear: No customer should ever have to “qualify” for decent treatment. Whether someone is making a purchase, comparing models, or simply gathering information, the expectation should always be one of respect, professionalism, and helpful service. Gary failed miserably on all counts — and so has Morley Kia, by extension. If this is how your staff treat prospective clients before a sale is even made, I shudder to think how customers are treated after they've handed over their money — especially if they ever encounter issues with their vehicle, such as warranty claims or service support. Frankly, I wouldn’t trust this dealership with a tricycle. To potential customers reading this: avoid Morley Kia at all costs. Save yourself the disrespect, the hassle, and the sheer frustration. There are far better places to do business. Until significant changes are made — starting with removing staff who treat customers with such blatant disregard — Morley Kia will continue to be remembered not as a “dealership of the year,” but as a cautionary tale in how not to run a business, a team is only as strong as it's weakest link. Disgusted and disappointed!

I have a 2023 Sportage GT, from a few days into owning it I have never been able to make a call via the Bluetooth without the person on the other end saying they can’t hear me and that it’s cutting in and out. I have gone back to Kia over 10 times provided videos but as it apparently does not fault there is nothing they can do.