Kia Dealers

I had my Kia Cerato GT serviced by Midland Kia and have nothing but praise for their excellent service department, this is the second Cerato GT I have had from Midland and have been totally satisfied over a period of 5 years with both sales and service. Highly recommended.

My car is fine but using Kia finance to finance my car was a big mistake,KIa cars are generally pretty good value but steer clear of Kia finance if you are thinking about buying a car from any Kia dealership.Their interest rates are higher than just about everyone else and the hidden fees eat up any promotions or discounts that you thought you may… Read more

have been getting. Also in the loan process I was asked which day I would like to pay my loan so naturally I set it up to debit my account the day after I got paid just to make it easier for me to budget my finances and I was totally ignored and my weekly payment frequency was set up to the day before I get paid,I went online and tried to change it again and it also let me do that but the next day I got an text message basically telling if I couldn’t pay on the payment date they allocated then to call their hardship line which would be great for my credit score, I don’t understand how they ask you what day you wish to pay then totally ignore your preference. I am kicking myself now that I didn’t seek finance from my own bank as my credit score is excellent but I ended up with a higher interest rate and trying to deal with an incompetent company. I will be getting out of this loan as soon as I can within the next month or two as I have learned the hard way with this overpriced incompetent company (KIA Finance ).

Went to kia reynella to look at a sorento GT Line, I am in a wheelchair and wanted to check suitability and size etc. I asked about the 2027 model and when its coming out, was basically told there’s no such thing and it’s probably AI that i’d seen… Read more

online, i tried to show her the video, she wasn't interested and rude. There was no suggestion about looking into it further etc to help us out. They were quite rude, and seemed distracted. We jumped in the car to check out the interior and the woman who was looking after us said she’d be back in a minute and we couldn't start the vehicle until she came back, then she disappeared again, finally came back and abruptly asked us if we had any more questions, we were made to feel like they couldn't get rid of us fast enough, worst experience ever! Considering we’re looking at spending a large amount on a brand new car which we've never had before. We’ll be taking our money elsewhere!

My wife and I were lied to by the finance officer at Kia Morley! Finance contract had a higher-than-expected interest rate, contradictorily clauses and amounts, full of spelling errors. The online link sent me, took me to a site that I had to create… Read more

a profile and pay to create that profile, when question about this, I was told that it was not the site however I had utilised the link supplied by the finance officer, Kia Morley. The finance documents were sent out 2 days after I was advised that they had been sent to me electronically. After taking issue with the interest rate, they came back to be via email 5 minutes later with a 2% interest rate drop but an increase in fees to cover the lose that they would make due to the interest rate reductions! The final amount payable was $720 more that the total amount payable, when questioned about this discrepancy, the loan approval was withdrawn! Certainly, something shady about that loan contract. I submitted a formal complaint to the sales manager Kia Morley and KIA Australia about this dreadful service. I sourced a much better loan contract from [Name Removed] with a much lower interest rate! Now to the car, this dealership is so stingy they would not even fill the tank for a country customer to get home! When I opened the bonnet upon delivery, there was a lot of black dirt and grime in the corners around the firewall and bonnet hingers on both sides of the car! This black grime covered an area of approximately 25cm by 20cm, when shown to the dealer, the response was just shrugged shoulders. Certainly, no care or ownership there! Credit where credit is due, the run through the internal cab controls was very good and thorough, the dealer knows this part of the sale very well. The big question, would I purchase or recommend this dealer for the purchase of a car... No, I would not, it was the worst experience with a car dealer that I have ever had, and I have been buying cars for 41 years! Buyer beware!

I wrote a positive review about Lilydale Kia last year, when I purchased a new Kia Sportage. After careful consideration and because of uncertainty… Read more

of petrol supply due to the war in the Middle East, I decided to trade in my Sportage for a new, full electric Kia EV3. Since my last interaction with this dealership things have changed. Namely the staff changes. A new Sales Manager and Financial Manager. What thankfully has not changed was an excellent customer service. So, once again the stressful car buying was made so much easier by the overwhelmingly friendly and helpful staff including a young woman cadet. Nothing was too difficult for them. Yes, I lost quite a bit of money selling my eight months old Sportage, but that was to be expected. On the other hand I got a significant discount on a demo EV3! So, no complaint there. A week after the ownership I drove to the dealership to familiarise myself with charging the vehicle. Both the Sales Manager Anthony and the Financial Manager went out of their way to make sure that I would be well versed with the intricacies of charging this absolutely magnificent and beautiful vehicle. The staff are credit to this company. I wish them well selling Kia vehicles and it gives me a great deal of pleasure to recommend Lilydale Kia. You will not be disappointed!

I recently bought Kia Saltos S through Blackburn Kia. Jason Eng was the Sales consultant. Very Friendly, Capable, Helpful with a chirpy Nature. Will recommend highly. Show details

Purchased a new Kia SUV 2025. Kia Richmond, Mel, Vic. Great service from Sebastian Assistant Sales Manager. He made my experience memorable and stress free. Great service! Love my car Show details

I was very pleased with the customer service that I received from Annalyse from Parramatta Kia in purchasing my new Kia Seltos Sport+.I managed to get a good price.Annalyse was professional and courteous and was a pleasure to deal with.I also managed to get a good deal from Hoda in the after market extras highly recommend. Show details

Kia sportage gt line hybrid my26 fwd car. ADAS system intelligent speed limit assist gives incorrect road speed limit. Contacted dealership and was advised to contact Kia as they can not fix the issue. Contacted Kia customer service and they advised that they are not technical and I must go to dealership. Nothing was done by kia Australia or… Read more

dealership. Kia Connect app was updated in June and most of the Street address are not available through app now. Contacted Kia Australia and they advised they are not technical people and cannot fix it and i should visit dealership. Dealership advised this is not car issue this is app issue and kia Australia has to fix. Sent documentation from dealership to kia Australia. Received response that only maps are not working and this beyond their capabilities to fix the issue. Very disappointing and frustrating.

Bought an EV3 late 2025 from GWS Kia Springvale. Handover at collection was basic to say the least and of little benefit. The big problems started when we needed spare parts including charging lead for public charging (not supplied with car and cost some $600). We were shuffled between Kia Springvale and Kia Chadstone with spare parts departments… Read more

poorly trained and not knowing their products. Hopeless. Still not fully resolved after 3 weeks. Just don’t buy a Kia

BEWARE KIA SERVICE On the 19th March my steering, in my Kia Seltos 2023, had a severe knocking noise. I call Kia Customer service & was told that the first available service appointment to assess the car was 28th May. I explained the seriousness of the situation but I was ignored. I took the May appointment. I continued driving the car, but… Read more

decided to stop mid April due to safety concerns. I had to hire a car for work & family commitments.

Upon arriving at Kia Service Centre on 28th I explained my situation and received no understanding or sympathy from service centre staff. After leaving the service centre I received a call from service centre staff informing me the whole under car steering system(rack & pinion system, steering column bushes, steering arms, etc.) steering was faulty & needed replacing. I inquired if the car was safe to drive & was told no. I had passengers in the car, including young children, in Feb/April. I was also told the car would not be ready till 4th June. After hearing this news, I hired a car covering up to 4th June.

On 28th May at 3.30pm I was contacted by a service centre staff & told my car was ready for pick up. Fortunately the car hirer was sympathetic to my plight & only charged for the 1 day(28th) when I returned the hire car on the same day.

I’m 60yrs old & I have never encountered such poor customer service. Being made to wait 70days for resolution of a warranty issue, the lack of understanding of the the severity of this issue, the cost of rental vehicles & the poor communications have left me with a very poor view of Kia. This my 3rd Kia & I have openly expressed my satisfaction with the brand, even recommending Kia to family & friends. No more.

I hope this story finds someone who is willing to acknowledge my poor treatment & contacts me. If not, this story goes on every review site I can find, & I will actively caution anyone who’ll listen, that purchasing at Kia is a BIG mistake.

Andrew O’Sullivan

I’m leaving this review for Osborne Park Kia after a genuinely disappointing experience. When I booked my logbook service, the receptionist clearly informed me that courtesy drop‑offs were available. However, on the day of my appointment, I was suddenly told that “Kia doesn’t do drop‑offs anymore,” despite my home being only a six‑minute drive… Read more

away.

If the service has been discontinued, I can understand that, especially with the petrol prices — but what I cannot accept is being given incorrect information at the time of booking. Had I been told the truth, I would have arranged for my wife to pick me up. Instead, I was left inconvenienced because of misinformation.

What made the situation worse was the inconsistency among staff. When I asked others employees, half of them weren’t even sure whether the drop‑off service still existed. The driver who dropped me off said he has no idea at all. It gave the impression that they simply couldn’t be bothered and chose to give whatever answer was easiest in the moment.

For a company as large as Kia, this lack of clarity and integrity is unacceptable. Customers who choose to service their vehicles with you deserve honesty, consistency, and basic professionalism. As loyal, paying customers, we expect better.

Avoid this brand. Kia excels at passing the blame between dealerships so no one takes responsibility for vehicle defects. My experience has been absolutely shocking. The Dealer Runaround: The first Kia dealer diagnosed my car's defect but refused warranty repairs because they weren't the selling dealer. I took the car and their official… Read more

diagnostic report to my original selling dealer, but they refused to recognize their own brand's report! They demanded I pay out of pocket to diagnose it all over again.

Refusal to Escalate: Front desk staff at the selling dealership actively blocked me from speaking to a manager, simply repeating that I had to pay out of pocket to fix it.

Corporate Enabling Blame-Shifting: Kia Australia Corporate flatly stated they will not mediate or discuss disputes between customers and franchise dealers. They completely ignore notices and complaints.

Do not let them oversell their warranty or customer service to you!

I would like to discuss the lack of cost transparency during my recent EV9 GT-Line service. No estimate or quote was provided prior to the work being carried out, and the final amount was significantly higher than expected. I would like an explanation of the charges and a breakdown of the parts and labour costs applied. I am also seeking a partial… Read more

refund given that no prior cost indication was provided before the work commenced. Additionally, a request made during the service for replacement of a broken window hook was completely ignored — no update was provided and the issue remains unresolved.

My First complementary service was refused because i bought the car from another KIA dealer. this dealer, when we call answering machine said leave your Phon number , and we might call you back. 24 Hrs passed no response, called back after 24 Hrs , they said they will look and book for service. Next day they ask me to send photo of vin number.… Read more

which i did , 3 weeks passed no response. Than I DRIVE 55km to go the dealer i originally bought .This is not giving good name to Kia Australia. Brand new car. big dollars and.. Not caring.

My family bought it's first KIA recently, a very expensive EV from Kia Von Bibra, in Robina, QLD. The car has had software upgrade problems and had to be be towed twice when it stopped dead, totally unusable. Off road for weeks at a time x2 and Dealership unable to explain problem or to fix. Dealership said they wanted "permission for mechanic to… Read more

drive car daily to and from his residence" so he could "work out the problem to help him fix it." WTH? Permission given to drive our car on the road to assist diagnosis even though this request/logic made no rational sense. It's a totally electric car! with software upgrades glitches! It is not a mechanical fault. Hello? AI computer plugin electronic login diagnostics surely provide the answer? But no! So it's been driven every day, on the motorway, logging lots of Kms, and the electronic records we checked show it's logging multiple illegal speeds (exceeding the maximum legal speed limit of 100km) speeding 119 and all the way up to 129km/hr!! So Von Bibra Robina QLD use our car everyday, illegally speeding, save their own fuel ($3/L or elec recharge), save their wear and tear, still don't know how to fix the new expensive EV's software problems, keep the car for weeks at a time (for the second time in its first 4 months). Management won't return calls about the speeding abuse identified or the endless delays and won't return the car fixed. Meanwhile our family pays the price: Our new EV off road but evidently working well for the mechanic, substitute car costs/ fuel at $3/L, a total betrayal of trust by KIA Robina, their illegal speeding, their abuse of our vehicle, zero accountability and zero repair competence. Any next step suggestions, anyone? Do you think Kia Australia or their parent company are interested in Robina Von Bibra dealership's behavior? Or is it a systemic problem with their Australian dealerships? If anyone knows of an honest/competent/trustworthy/recommended KIA dealership on the Gold Coast Qld Australia, it would be much appreciated. Never trusting KIA Robina.

The air-conditioning stopped working on our 2 year old KIA K4 Carnival. I rang the dealership to book under warranty to get it repaired. The only booking was 3 months down the track as they are at capacity. I advised them that this was ridiculous and that vehicle is used for a disabled child and they said they still could not fit me in. So with… Read more

temperatures in the 30's we have no air-cond. & they could not fit us in. Think hard before buying a KIA here DO YOUR RESEARCH, imagine if an engine or gearbox went, would I have to wait 3 months ?? By the way KIA Australia are useless, they said they could not influence franchise dealerships and give no leeway even for emergency cases !!

Kia after purchase care and service is very much problematic. Firstly, I have no problem with my Sportage, in-fact I have purchased two of them, new since 2022. That said I was going to recently purchase a third (Kia) vehicle. So you could say I have no issue with the Kia brand. That said, the service and after care are non-existent. You are lucky… Read more

if they will answer the phone, you will never get a call back after they advise you leave a message as they are busy. So, now I along with many other Kia owners, are saying the same thing. Don't buy one if you expect anything after the sale. This poor culture within Kia is systematic and as they say "a fish rots from the head". Thus this is the management...or lack of. I ended up going to Hyundai (which I have also used before) and buying another new car there. Needless to say they do look after you. I also have one more purchase to make this year and it will be Lexus. All the feedback I have is that the after service is beyond excellent. Kia needs to treat customers with care and attention beyond the sale or they will fail with the amount of competition. This does start at the top. Sadly, looking at the comments here, it seems Kia does not care at all. Don't spend your good money on something that you will regret. I for one do expect good after sale service. Clearly Kia is struggling to deliver that.

All I need is a new key fob and I cant get the car in for a month. The car is driveable manually but in order to do this the alarm goes off, so I dont drive the car now. I have rang head office and nobody seems to want to do a job anymore, beacuase I havent heard anymore.

Very disappointed with Kia Alexandria. Loyal customer was going to update two cars with them but bad experience with tires recommended by them and waiting weeks for reply to my inquiry. Felt like they were doing me a favour by allowing me to take my… Read more

Kia to them for service. No resolution just their way or the highway, felt they really did not care at all. Buyer beware. Will be taking car elsewhere for service and will look at Mazda or Toyota for updating cars.

Title: SCAM ALERT! They steal your deposit! Paid a $1000 deposit for a Carnival. After 2 months of silence, they told me my order "vanished" because the staff left! The useless manager didn't care and just cancelled everything. They are incompetent liars. My family was treated like garbage, while Hyundai next door showed compassion. DO NOT TRUST THEM WITH YOUR MONEY! Show details

My experience with Sydney City KIA was disappointing. I purchased an ex-demonstrator KIA Stonic as having 117kms, but later confirmred it had travelled over 3000kms and remained insured to another person. I contacted the dealer and KIA Australia multiple times over three weeks with no response from the dealer. I've since referred the matter to the NSW Fair Trading. Show details

Cannot organise ANYTHING absolutely no communication, 3.5 years on the phone to get parts ordered. work STILL not done always calling and they just plain have no idea what I’m on about or it’s not on the system or telling me they have the part, so I book in drive an hour to the dealership surprise surprise they don’t even have it. One time said… Read more

was all ready to go I got there and they told me I wasn’t entitled to that part of the warranty so I had to provide proof AGAIN , upon travelling there again they informed they’d simply NOT HAD IT ON ORDER??? This is the Port Augusta dealership I actually like my Kia but the 7 year warranty is pointless they will not fix ANYTHING