Kia Service Canberra
Bought our Kia Rio in Sept 2019 and after service no oil pressure. It’s been at Kia Service Belconnen for 6 weeks with no resolution. They refuse to repair under warranty which it has till 2023. Feeling very helpless and no idea what to do :(
They won’t sell me a car?
Went in to Kia at Newcastle and East Maitland looking at the new Kia Seltos as this was to be my preferred new car the Seltos GT Line. Firstly walking the lot, no one would talk to me or make me feel welcome I had to stand awkwardly in the sales office waiting for someone to look up from their desk to see I was in. Asked for a quote on the Seltos and was told there will be no negotiation on price so do t expect to pay less than advertised, not that I actually went there. I then left and went to Kia Maitland. Both were to put together quotes for...me. Both told me they would get back to me that day, neither did. I left it a few days however that ran to the end of the week, just forgotten about, is this customer service? I then followed up and called them both back 6 days later. They still had all my details & again both told me they would be getting back to me, again no one did. I’m ready to go and buy my new car but neither of the dealerships seem to be interested in making the sale and helping me.
Kia East Maitland Was Terrible
Was excited to purchase my new Kia Seltos and then the sales manager Dominic stepped in and everything went down hill dealing with him, don’t go there if you want to be treated with disrespect and rudeness and he tried to rip me off! Needless to say I have spoken to everyone I know and warned them not to purchase from him and it was very interesting to hear they to have had bad experiences from Kia East Maitland especially the “sales manager” if I can recommend somewhere to go it would be Cessnock to purchase your next car.
A joy to deal with and a joy to drive!
The professional service and support provided by salesperson Michelle Parks was amazing. She was patient and understanding, even though I took a while to settle on the vehicle I wanted. The Kia Sportage I purchased is terrific and a real pleasure to drive. I highly recommend Michelle and Chadstone Kia and Mitsubishi for any vehicle purchase.
Air bag failure
My KIA RIO 2015 was involved in an accident the car received 2 separate impacts and was written off. Air bags failed to deploy resulting in my head striking the steering wheel and knee injury and a stat in hospital. My car was not on the recall list for faulty airbags .KIAs response to my complaint was KIA will investigate and get back to me in less than a year .
Just bought my 5th Kia from Blackburn Kia
On Saturday I picked up the latest Kia Sorento (2021 Model) from Blackburn Kia. This is the 5th Kia we have owned (my wife has a Sportage) and I keep going back to Blackburn Kia in Melbourne's Eastern suburbs, because the service from both the sales and technical staff has been just superb over the last 10 years or more. We always get a great deal price wise (fantastic trade in price) and Kia's 7 year warranty and fixed price servicing (once a year) makes it great value. But above all the Kia Sorento and Sportage are superb cars. My new Sor...ento is more technologically advanced than my neighbours new Mercedes SUV and when I checked out the equivalent Audi 7 seater before this recent purchase, I found it was roughly twice the price on my new top model Kia GT Line Sorento. Top car, top sales team and wonderful service team. Thanks Kia, Tim, Anthony and Nick.
Pathetic customer service in Cairns
My daughter and I walked into the Cairns showroom on Friday the 20th of November and to say that the service was bad is an understatement. We waited for someone to approach us but all we got (from 4 staff members) were over the shoulder glances. Finally a man decided to step out of his office and ask what we wanted. I asked about the Kia Seltos and did they have any to test drive? He wandered off before coming back to say that a sales rep would be with us in a moment. The guy that came over couldn't have looked more put out by the effort. After...running back multiple times to another guy sitting very casually at a desk we were told that no there are none to test drive and he didn't know when there would be one. I asked if we could at least take a look inside the one sitting in the showroom to see the inside of it? He disappeared, unlocked the car from the office and never came near us again. This car was already sold and I would have thought at the very least he might have taken the opportunity to not only ensure the car didn't get damaged (even though we are courteous people) but to also do a bit of a sell and show us some of the features of the car? If this is the before sales service, I think i'll take my business elsewhere. Clearly the opportunity to make a $40,000 plus sale is not incentive enough to provide good service
Perfect. Will always go through Kia Roadside Assist.
This morning i went to leave for work and my car wouldn’t start. Called Kia roadside assistance, the man over the phone was really nice and super helpful. They told me they would have someone out to me within the hour & had someone call me about 10 minutes later to tell me he would be 10 minutes. I waited about 20 minutes max, the man was really lovely and sorted out my issue within 5 minutes. $250 for a new battery & that was it! So thankful for Kia roadside assist!
CITY KIA - Do not buy a car from them, particularly do not deal with James Meichtry
We bought a Grand Carnival from City Kia. We then put a deposit on a Cerrato but did not sign a contract. We could not go ahead so I asked for my deposit back. No phone calls returned, no emails returned, no text returned. FInally, after I contacted the manufacturer, they sent me an email to refund half the deposit only saying it was in the terms of the (unsigned) contract.
Salesperson at Kia Brendale
We wanted to compliment your salesman "Hayden Wilson" at the Brendale Kia branch. What a delightful young man. We knew we wanted a new car but wasn't sure on size, model etc. Hayden was so helpful and gave us the variations on the models, we decided on a car and put a deposit down, Covid restrictions commenced and the car we ordered was not going to arrive anytime soon. We returned at a later date and made the decision to still purchase a Kia car. We really liked Hayden, he was not the usual hard salesperson type, we were taken by his extremely...polite manner, honesty, rapport and generally his calm sales technique, very refreshing. When we picked up the car, he made sure we knew exactly how to use everything and insisted we call if any problems. We called him on two occasions, his after care service was very helpful. He is an asset and credit to your company. I hope this review will be put on his staff record.
Incompetent with returning money.
$500 left on a car, paperwork was over looked at returning the money to me, left me 600kms from home relaying on the money which left myself in my car over night and missed a major medical appointment.
valley kia worst customer service
today 10/6/2020 went in with my wife to look at purchasing a new stinger at valley kia in traralgon. the first salesman was nice but had no idea about the stinger so he went and got a second salesman who did not want to talk to us ,didn't want to show any features . left us feeling lick we were annoying him . we will not go back and will go somewhere were our money is accepted . that was VALLEY KIA IN TRARALGON
BEWARE of KIA’S 7 Year Exterior Paint Durability & Finish Warranty
Worst customer service that I’ve ever experienced, seems that KIA Australia customer relations staff need to be re-educated, they should learn to deescalate issues, not make them worse.
I recently reported to KIA Australia that the paint work had deteriorated, but only to a section of the roof on my 2016 Picanto, expecting that it would be covered by the 7 Year Exterior Paint Durability & Finish Warranty. So I was surprised and shocked to be told by KIA Australia that the claim was declined, because it had been determined that this was not a p...roduct defect or fault, but caused by external influences. Obvious questions, 1. How was the decision determined? Since only photos were provided, no official inspection by a real expert. 2. What external influences? Rain, wind friction, sun, temperature (hot/cold), usual environmental external influences. 3. What is the point of the Warranty? If KIA are always going to decline a claim. 4. What does Paint Durability mean in the Warranty? I know what it means to me, the paint finish should last for at least 7 years.
Wish I could give Kia Toowong -1 star
Was told I could collect my car on Friday & it was promised that it would be ready the day before.
Rang on Friday before going to collect it, not ready yet.
Was told it would be delivered on Saturday. When my car had not arrived I contacted the dealership, as I had not even been given the courtesy of a phone call to let me know what was happening.
I have been told 10 different stories about what is happening with my car by 2 employees and the manager.
When I complained about the service I was receiving I was told it was my fault that it wasn't ready, no apology.
The appalling customer service and lack of communication and honesty I have experienced from this business has completely soured the experience of buying a new car.
Inside Look Dealerships,Manufacturers,Importers
Hello having worked with dealerships the best part of 40 years the standards of Customer Service is driven by the Manufacturers and Importers,
Having read so many reviews I can sympathise with the general public the excuses are pretty much the same right across all Dealerships,
The war that exists between Dept's Spare Parts, Service, New Cars,
these dept Managers all care about one thing themselves they will blame each other for the failings of their dept's and in the meantime Customers suffer,
Service Dept Majority of the time blame spare par...
Outstanding Service Kia Blackburn
Being over 70 and in lock down. The dealer picked up my vehicle serviced and sanitised it and retuned it at no extra charge. Excellent service and phoned at stage of process.
- Verified customer
Beware the Kia 7 year warranty - it DOESN'T EXIST
I purchased a 2018 Kia cerato off National Capital Motors in Canberra. When I discovered the speedo was incorrect by about 12% I returned to the dealer and was told, in no uncertain terms, very rude, they would no fix it because it was not sufficiently inaccurate. I contacted Kia HQ twice and was told to find myself another dealer. Kia was as interested as National Capital motors. The gear box is also faulty, but what is the point of pursuing faults. There is no warranty.
Sale is done, Go away Mr. Customer
I want to write about my recent purchase from Kia Castle Hill.
We signed a contract to buy Kia Seltos and paid 6k deposit on that day. within a week we paid another 5.5k. We change our mind on colour as we were not sure on colour from first day. When we approached them to let them know about the change of mind in colour the car was not registered in our name. we offered them $500 more. As the car was not registered, I think the request was acceptable but the manager was non accomodating. Not only that he is very rude as well.
Now I will put...some maths about this situation. We were ready to pay him $500 on day one of request. We were ready to cancel the deal and pay the cancellation charge but it was 10% which came at $3000. We were ready to pay half of that which is $1500, either to cancel the deal or to pay them and get the colour we wanted. Cancelling the deal was not possible as it came at $3000 but if this manager had negotiated up from $500 to anywhere upto $1500 we would have paid them to get a different colour. So they could have made $1500 more profit from us and we would have been happpier. And they could have sold that car to anybody else. But this manager makes decision on personal prejudices and arrogance rather than business profitability. He was so adamant that he did not changed the color even though we requested him. So he made $1500 loss and made a customer unhappy. The manager should go to learn people skill. What an idiot.
Absolutely appalling Kia Southland, VIC
**edit - today 05/03 Southland Kia have agreed to replace the car**
I purchased a Kia Cerato GT in December 2019, a demo with just over 500km. I have since had nothing but issues and it now at the point where Kia Australia are involved as the dealership, Kia Southland in Melbourne's South East, have not complied with Consumer Guarantees on more than one occassion. My vehicle was sent for warranty repairs as there were paint defects, just to name ONE of the issues with the car, and my car has been returned to me with not only a botched respra...y, but also with damage. There is grit under the paint, craters in the paint from what appears to be silicone contamination, circular marks in the paint, there are scratches in the paint from the use of an orbital buffer, replaced panels have come back scratched along with the adjoining panels. You would be astounded at the condition my car was returned to me in. Before my car was even sent for a warranty, they were meant to flag it with Kia for the warranty request. But no, they decided to cut and polish the defect out of my boot lid without my knowledge or consent and damaged my boot spoiler in the process. I will be taking this to VCAT if Kia Southland do not willingly comply with Consumer Law. I was assured this was a simple and straight forward process, that it would be done to the highest of standards and my car would not be returned to me unless it was 100%. What was meant to take 4 days, turned into a 10 day ordeal. At day 8 my vehicle was returned to the dealership and sent BACK to their repairer as it was deemed unacceptable, then at day 10 it was returned to me in the condition I have described. I went through 3 loan cars during this time from them, the first I was unable to put fuel in as the fuel cap was faulty. If you value your car, steer clear of this dealership. They are beyond incompetent and completely ignorant to your consumer rights. I hope this honest review can help anyone to not go through what I have just gone through and am still going through.
Questions & Answers
Which of the two dealers in Canberra offer the better service for a 2017 Kia Sorento. Any bad results or lack of interest in customer issues would be helpful.
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.