I highly recommend Shae, Heather and Ian at Kia Chadstone .. Shae especially was helpful , responsive and went out of her way to help me when buying my new Seltos recently . Wonderful car .. wonderful experience so highly recommend .

Kia - five years old. Needs new engine. Known engine problem for Kia. Not covered. just outside warranty. Don't buy Kia.

service on kia carnival not done as light still on the dashboard after 3 services and then they sent back the 3 rd time with no water, annd nearly $2500 then we sent back on two truck as it was not suitable to use as steam coming out of exhaust to then to be told water hose split and$ 4480 and took from 15/march 21 till the 5th may 2021 to be ready and no petrol to even drive home never had this service ever from john hughes dealer ever but owing to the problem in the beginning wasn't sure whether to drive and cause my problems please take note

Love the car but unfortunately all the customer service appears upon sealing the deal and not extended to the kia owner post purchase. I was recently told about potential savings on servicing that the dealer failed to advise me on. I've had a few 'technical' issues with the vehicle, which didn't even warrant a return phone call from the dealer when I attempted to call them to seek assistance.

I experienced nothing but THE BEST professionalism,approachable, comfort. from Mechanic- Patrick, advisor and the whole service Dept .

Thank you Kia

So, car wouldn't start in a public place on Easter Sunday. I dialled the Roadside Assist number I had at hand after the car service the week prior. Press 2 for Roadside Assist. I pressed 2. Did I get through to anybody? Nope, the service didn't even recognise that menu selection but kept on with its spiel about Press 3 for this, Press 4 for that. So I tried again. Still the same. Now I knew it would be busy on that public holiday, but didn't think I just wouldn't even be able to make contact with the service. Nothing. Thankfully for me, somebod...

Just had a very bad experience with a Kia salesman at West Ryde garage. I believe I was tricked into handing over details of my visa card for $1,000 for the purchase of a Seltos when the car model and price had been confirmed after negotiating on the phone. After the deposit had been taken, I was sent a SMS text to confirm details of the car model and accessories but without stating the agreed price of the vehicle. An hour later, the salesman rang and said that he made a mistake on the price which should have been $39,335 and not $35,88...

Please do not reward these bottom feeders with your money - not only is their customer experience horrific, they may have even damaged my car.

Two days after they completely failed to address the warranty issue I raised (see below) - I discover two scratches/gouges in the trim that certainly weren't there before. Not accusing anyone, but man - draw your own conclusions. I'm meticulous and would know if I was to blame. See the pics.

Original review as follows:
Raised an issue with my new Cerato's air conditioning system at the first 15,000km s...

I sent Kia Australia a letter detailing the poor experience I had attempting to make a warranty claim for interior rattles in my new Kia Cerato GT. The response I received from a Kia Customer Service team member named [Name Removed] was blunt and discourteous.

I had previously attempted to make a warranty claim with my local service center, but I was met with constant resistance and misinformation.

The response I received from [Name Removed] was essentially: "Thanks for your letter. There's nothing we can do via email, you need to book your c...

We viewed a car at Kia Osborne park, signed a contract on the 16 Feb a Tuesday said we had approved bank loan, was told we can do better than the bank. We payed a $1000 deposit and talked about a trade in of a Hyundai i45, Kia offered around $2000. We sold the car that night on marketplace for $4200, we went back the next day to compete the finance application and gave another $4200 deposit. [Name Removed] the business manager noticed I had concerns and his sales talk was I would not take your deposit today if I thought you would not get fina...

Gianni Manzi was very helpfull in our purchase of our Kia Cerato. Have had follow up since purchase and all questions have been answered.

I will never buy another KIA car, I am discussed you sponsor the Brisbane Broncos a club full of convicted criminals and Police and women bashers

Booked a second test drive after a good first test and really ready to buy the car (Kia Sorrento GT-line, top of the range $66K). Was told on arrival that the Demo car was now sold and no other cars of the same model were available to test. No phone call to explain this so basically Kia Metro are happy to waste their customers time. I'll be shopping elsewhere and so should you.

Kia Cerato started & thick black smoke discharged then power died. Car was serviced few months ago & has less than 40,000kms on the clock. Is serviced regularly so its a mystery. I got it towed Fri 22/1/21 to my home because it was just after hours . Rang 2 closest service centres who can't look at it til 3/2/21. Got it towed to service centre today 27/1/21 who did last service. Towing cost $152 so far despite being RAA member over 15 years. It needs a diagnosis BEFORE I can have courtesy car?! So I havent had use of a car for 5 days & won't for another 7 days. That's very inconvenient & disappointing & I wanted others to know what they can expect.

I would like to give Berwick Sales Manager Luke a massive Thankyou. I was given a loan car for sometime until my new car arrived. When I arrived to pick up my car, I was surprised to see my car in the Showroom wrapt up in cloth with a huge Red bow. The experience with Kia has been nothing but Par Excellent. My car is everything that I had hoped for.
Thankyou so much, Marg.

I bought a Kia Cerato in 2013. The car would stop, usually in low gear, it would just stop and would not respond to the accelerator, even if I put my foot flat to the floor. I would turn off the engine and turn it back on and it would be fine. I took the car to Kia Toowong Service Centre and several times they would "put it on the diagnostics" and say, "sorry, can't find anything wrong". After seven years of putting up with this I spoke to a smart engineer who said it is probably the TPS so I googled "AutoGuru" and picked an excelent mechan...

Our Kia Rio was at National Capital Motors for 8 weeks with an apparent warranty issue with no resolution. We had it towed somewhere else to be repaired at our cost. Extremely frustrating and unprofessional.

Went in to Kia at Newcastle and East Maitland looking at the new Kia Seltos as this was to be my preferred new car the Seltos GT Line. Firstly walking the lot, no one would talk to me or make me feel welcome I had to stand awkwardly in the sales office waiting for someone to look up from their desk to see I was in. Asked for a quote on the Seltos and was told there will be no negotiation on price so do t expect to pay less than advertised, not that I actually went there. I then left and went to Kia Maitland. Both were to put together quotes for...

Was excited to purchase my new Kia Seltos and then the sales manager Dominic stepped in and everything went down hill dealing with him, don’t go there if you want to be treated with disrespect and rudeness and he tried to rip me off! Needless to say I have spoken to everyone I know and warned them not to purchase from him and it was very interesting to hear they to have had bad experiences from Kia East Maitland especially the “sales manager” if I can recommend somewhere to go it would be Cessnock to purchase your next car.

Many Thanks to Sales Woman Jamee professional courteous made the purchase of my new Kia Seltos hassle and pain free delivered beautifully love my car wouldn't purchase a car anywhere else