trying to purchase kia sportage/seltos? Salisbury Park S.A
We went to kia dealership closest to where we live interested in upgrading our car having recently been given a kia sportage as a rental while away and really loving driving it. We went to check the differences between both models as haven't driven the seltos. The dealer kept disappearing out the back saying he had to do something? We were approached by another salesman but the first one who never even gave us his name came out and stated he was tending us. Joke!! The second consultant left (I realise they are on commission and can't step on to...es) and the first one then started talking to a woman from the office and disappeared again. Totally frustrated we left. I actually work in retail myself and can honestly say this is the worst customer service I have ever encountered. Normally salesmen jump on you the minute you enter the car yard which I do find annoying, but we were there at least 20 minutes and have had no information on the cars we are interested in. This was so disappointing as we genuinely wish to upgrade. Also, I would have understood if they were busy but we were the only 2 people there. It was only 5pm and they said they closed at 6.00pm
A Good experience Metro Kia Brisbane
We had initially dealt with a different dealer and things did not go well. We found the car we wanted at Metro Kia and dealt with John. A far more professional and pleasant experience than expected. Highly recommend Metro Kia, all staff were professional, easy to deal with and didn’t feel pushed and shoved or pressured in any way.
Motorama Kia couldnt care less..
Brand new Sorrento GT only 8 months old!
Engine started to miss so took it in and left if for a day, picked it up that night and engine stopped on the way home!
Took Sorrento back to motorama Kia dealership at moorooka the next morning and has now been sitting in their yard waiting for parts over 4 weeks now and they think the part may arrive 2 days before Christmas which makes it 7 weeks waiting for one part!
The care factor from motorama is 0%.
Kia advertise their 7 year warranty as a selling point but its not worth the paper its printed on !
Be aware !
ROADSIDE ASSISTANCE ISN'T VERY GOOD
I phoned KIA dealership, and the receptionist put me through to a incorrect number to start with because she didn't know what Roadside Assistance Number was? and then finally when they got here.
I waited around one hour for the KIA Roadside Assistance mechanic and then we he got here, he realised that he required to head out and find a larger more stronger jump starter for my car because my battery was too flat (at least that's what it sounded like what he said)...still waiting for him to come back?? Cmon Kia, where's the quality in your roadside assistance???
Very happy to find a good dealer ship with a helpful sales person !
Hi everyone ! If you thinking to buy a new car or even a used one from KIA I just deeply recommend to
go to the Lakeside KIA dealership you will be happy to get your next car !!!!!
The reviewer stated that an incentive was offered for this review
Worst customer service I have ever experienced
I run my own business and have been a general manager in a national company and I have never experienced as poor customer service as I have received from KIA Australia.
Usually in these circumstance I would detail the issues but in this case I believe it is of little use as KIA will probably not do anything about my issues as they have not to date.
This is only the second time in my life I have written a review it felt it was needed.
KIA spends so much money of advertising and marketing but there seems to be a total disconnect between sales and customer service.
Great Service Awesome Car
I would like to take this opportunity to thank you and your team on steller service yesterday the 17 th of October.
I must admit that when I saw the orange Stinger on the drive of the dealership I had to turn around and come learn more about the car. After driving the Stinger I was completely wowed, not only by the performance , but by the tech, comfort and looks of the GT. ( the pricing is awesome)
I was so wowed I decided( after the test drive) to purchase the GT in Black. Unfortunately the stars did not align and I had to cance...l said purchase. However I can honestly say I will , in the next 12 months come and fetch my Black Stinger GT. Once again, if it was not for the Orange GT in the drive I would never have stopped and taken the GT for a test drive , nor would I have experienced your and your teams great service.
Kia Ferntree gully
Tried three attempts to get my car in for a service, I should have given up there and then, I even called by...tried phone, e-mail and eventually on-line chat got me the booking, however they never call back, frustrating to say the least. I should have followed my instincts and stayed away, I will not be going back...Service schedule was not followed and explanations as to why were weak and no excuse. Senior customer service did call afterwards to try and rectify, but guess what, they never call back, again poor communication from these guy's. ...Pricing is high for a standard service and no map updates (I'm sorry sir you have to pay extra for those) unacceptable to your customers. You have lost me and to cap it off please don't bother to call, I'm sure that will suit you well...
BEWARE!!! the seven year warranty does NOT exist
My brand new Kia Cerato has a highly inaccurate speedometer. The full 10% to be exact (They are allowed 10%, which is rediculous). When the speedo reads 100Kph I am actually doing 90Kph. Both the dealer and the manufacturer refuse to adjust it. I only want it to about 2%, but no, won't do. I have been threatened by semitrailers out on the highway and cut off to within inches. I have been had attempts to run me off the road in Canberra, where I live in the Northern suburbs. I feel unsafe on the road and can get no satisfaction whatever, even though the car is well and truly short of 12 months old.
Excellent service to sell you a Car...... But that's where it stops!!!!!!!
Never owned a BRAND NEW CAR, so for my Birthday my Husband Purchased the Kia Sportage Platinum GT line in 2016 from Barramundi Group Darwin. Unfortunately the Customer service here was been Dreadful time after time. 3 times the car had been booked in to have warranty work done and when I have gone to pick it up, They have informed me that sorry the WRONG parts were ordered, not once, twice but 3 times........So we have to rebook the car in..... So frustrating time and time again and another day Taken off work. Another time I was charged ($1080...) by Kia for a $280.00 replacement headlight washer that I was quoted. On the Invoice from Smartleasing that paid this account it stated - "For bumper bar repair....? when I asked for the Invoice From Kia there excuse was sorry we are in the process of changing hands, and the Invoices are being Archived.... this went on for months and I am still waiting for the Invoice to be Archived out and Emailed to Me. Just recently Barramundi group was taken over by Darwin Motor Group, still nothing has changed. The customer service is poor and the parts guy not Much better, as clearly he's not sure what he needs to be ordering or this is just another cover up. You be the Judge. Unfortunately there is no Competition in Darwin, so there is a lot of "oh Well". WIll Be happy when we leave the NT.
Never buying a Kia again
My Cerato is a little over two years old now and I’ve realised from the start that the 7 year warranty was not worth buying the car for. I’ve had several minor issues (argument over promised free maps update that the ACCC ended up sorting out for me, repeated lag when accelerating, fuel cap sticking for the past year or so, underperforming Cruise Control), but every time Kia has been reluctant to acknowledge the issues. They usually say things like “oh yes, that’s normal for this car” or “we couldn’t find the problem so bring it back when it’s ...doing it again”. I’ve had it serviced in 3 different Kia service centres in Brisbane because each one was unhelpful, dismissive, failed to offer shuttle or loan car unless pressed, didn’t wash the car as they’re supposed to etc etc. The customer service manager in head office is rude and defensive. Last week I took a call from one of the service centres to ask why I hadn’t been back for my scheduled service and whether there was a problem. I said, very sweetly, that I’d had problems at all their service centres. He said “oh ok, I’ll put that down as you were unhappy with the service provided. Thanks. Have a nice day.” And that was it. Never again.
Great Customer Service
I have purchased a 2019 Kia Rio GT and expect delivery next week . Cant wait to drive my new sporty vehicle.
My dealership is Kia Lakeside in Caroline Springs and the Salesman Steve has been exceptional and very helpful throughout the process most of all wasnt pushy like other sales people i have dealt with. Thanks Steve you have made it an easy and painless experience.
KIA Cerato crap quality
Picked up my brand new car and guess what the speakers are broken. Took it to the dealership Phil Gilbert in Croydon. Such such horrible service they give. After picking up the brand new car with In 20 minutes of driving I figured out speaker wasn’t properly working. And then I called them up to let them know about my new car and they asked me to come in and get it checked, when I went in, I had to argue with them to at least have a look as they were too busy. Anyway they can’t repair my car on Saturdays while they are open. And I am working 5 days a week far away, so no solution to fix a brand new car.
Kia Rio 2019
DMG Darwin >Bought a new Kia Rio 2019 a couple of months ago. Very satisfied so far with the car and the sales team and especially Leonarrd Adams. Due for the 3000 km check-up next month and hope all will be wellfor many years to come.
Sportage got-line great car
Hi I purchased a Kia Sportage GT-Line and I find that it is a great all-round car service levels from Kia Blackburn have been excellent and I’m just about you to go back for my third service with high confidence that everything will be well serviced the year of my car is the 2017 and the options are absolutely fabulous the car is very focused on safety and even my wife feels very safe in the car I would highly recommend the Sportage as a excellent all round vehicle and top marks to the sales and service team, I do think back and often wonder if I could have got another $500 off the price.
Try them, easy to deal with
I recently purchased a new KIA Stinger thrust Cardiff Kia, very easy guys to deal with, no false promises and the car was delivered on time with all my requests met. No hesitation recommending them.
Bad service paint
I am so disappointed in Kia, i have contacted them many times over two years about the paint on my vehicle, it has some type of fall out on it ( this is a professional opinion from the Panel beater they sent me to ) After contacting the dealer and Kia Australia many times and told someone will call me back ( sometimes they did ) other times i had to chase them up as they simply didn't i am now told because it's two years old they will do nothing about this. This problem was reported in the first week of purchasing this brand new vehicle and many times after. Sadly i am now going to trade this vehicle in at a loss to myself and never buy a Kia again.
- Verified customer
ATTENTION KIA OWNERS
This is how Kia puts some of its cars on the market. They register the car and drive it for a year without servicing it or filling out the log book. They then put it to auction where a shoddy dealer gets his hands on it. The dealer sells it to you as a Demo and puts your name in log book as First registered owner. You find this out when you take it for service a year later. Kia then denies owning the vehicle for its first year blaming the dealer for missed service. In my case Kia lied to me for 15 months blaming the dealer before I uncovered their secret. Congratulations for owning a Kia product.
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Questions & Answers
Question: has this to anyone else re Werribee Kia and will you also take action over your privacy being abused and/or harrassment? Re employee of Werribee Kia - why would they harrass people and then break privacy laws by going onto CarSales and entering the enquirer's name and number (and wrong email, because they don't have it!) onto a whole lot of random car listings so that the person gets a heap of SMS messages from various Audi dealers and sellers. Luckily for the person that it has happened to they have family involved in law and criminal justice system, so the staff member - who it will be able to be proven made these enquiries, such things can be traced - and who broke privacy law can be dealt with. Please see Privacy and Data Protection Act 2014 (Vic). My question is why would a car dealership employee go to these lengths, just because someone asked an SMS enquiry about the location of a car and when they found out it was too far to go to in Werribee they were constantly called, SMS, harrassed even after asking for the contact to cease, and then have their privacy broken to make malicious enquiries with their phone number? Would like to know if others have gone through this and would also make a report to first the dealership and if no action, then VicPol.
We have a Kia Sorento 2012 Model. We went over on our service by 14 months. We went and had our 60000km service and I mentioned a couple of things that weren't running too well. When I collected it from it's service the same thing was happening still. Next day the car had to be towed back to the dealership and now they are saying we need a whole new engine rebuild because we left it so long for a service the oil separated in the engine and it has clogged it up which is why it's not running right. Also not covered by warranty because we went over on our service. They may be coming to the party for the parts. But we are still looking anywhere between 3-6 grand repair. Car has been there almost a fortnight already. Anyone else ever heard of this sort of thing?
Thankfully this hasn't happened to me first hand but I have heard the warranties are very strict. A friend told me that her oil was sludgy and that she was told that voided the warranty as if you were getting regular services that wouldn't happen. Tricky situation, I hope it all works out for you!
Hi Anne ,Sorry to hear about your engine issue. The car warranty terms are very strict with the service history and that's the first thing they check when you have a major issue like yours. If your service history is not kept up to date they won't honor their warranty terms. You can try the wreckers to check if they have a replacement engine or you can get it rebuilt done from any other place. The dealers are lot more expensive in terms or parts and labour . You can get couple of quotes from different workshops to choose the right ones.
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