Worst customer service that I’ve ever experienced, seems that KIA Australia customer relations staff need to be re-educated, they should learn to deescalate issues, not make them worse.

I recently reported to KIA Australia that the paint work had deteriorated, but only to a section of the roof on my 2016 Picanto, expecting that it would be covered by the 7 Year Exterior Paint Durability & Finish Warranty. So I was surprised and shocked to be told by KIA Australia that the claim was declined, because it had been determined that this was not a p...Read more

Hello having worked with dealerships the best part of 40 years the standards of Customer Service is driven by the Manufacturers and Importers,
Having read so many reviews I can sympathise with the general public the excuses are pretty much the same right across all Dealerships,
The war that exists between Dept's Spare Parts, Service, New Cars,
these dept Managers all care about one thing themselves they will blame each other for the failings of their dept's and in the meantime Customers suffer,
Service Dept Majority of the time blame spare par...Read more

I want to write about my recent purchase from Kia Castle Hill.

We signed a contract to buy Kia Seltos and paid 6k deposit on that day. within a week we paid another 5.5k. We change our mind on colour as we were not sure on colour from first day. When we approached them to let them know about the change of mind in colour the car was not registered in our name. we offered them $500 more. As the car was not registered, I think the request was acceptable but the manager was non accomodating. Not only that he is very rude as well.

Now I will put...Read more

**edit - today 05/03 Southland Kia have agreed to replace the car**

I purchased a Kia Cerato GT in December 2019, a demo with just over 500km. I have since had nothing but issues and it now at the point where Kia Australia are involved as the dealership, Kia Southland in Melbourne's South East, have not complied with Consumer Guarantees on more than one occassion. My vehicle was sent for warranty repairs as there were paint defects, just to name ONE of the issues with the car, and my car has been returned to me with not only a botched respra...Read more

We went to kia dealership closest to where we live interested in upgrading our car having recently been given a kia sportage as a rental while away and really loving driving it. We went to check the differences between both models as haven't driven the seltos. The dealer kept disappearing out the back saying he had to do something? We were approached by another salesman but the first one who never even gave us his name came out and stated he was tending us. Joke!! The second consultant left (I realise they are on commission and can't step on to...Read more

Hi William

I would like to take this opportunity to thank you and your team on steller service yesterday the 17 th of October.

I must admit that when I saw the orange Stinger on the drive of the dealership I had to turn around and come learn more about the car. After driving the Stinger I was completely wowed, not only by the performance , but by the tech, comfort and looks of the GT. ( the pricing is awesome)

I was so wowed I decided( after the test drive) to purchase the GT in Black. Unfortunately the stars did not align and I had to cance...Read more

Tried three attempts to get my car in for a service, I should have given up there and then, I even called by...tried phone, e-mail and eventually on-line chat got me the booking, however they never call back, frustrating to say the least. I should have followed my instincts and stayed away, I will not be going back...Service schedule was not followed and explanations as to why were weak and no excuse. Senior customer service did call afterwards to try and rectify, but guess what, they never call back, again poor communication from these guy's. ...Read more

Never owned a BRAND NEW CAR, so for my Birthday my Husband Purchased the Kia Sportage Platinum GT line in 2016 from Barramundi Group Darwin. Unfortunately the Customer service here was been Dreadful time after time. 3 times the car had been booked in to have warranty work done and when I have gone to pick it up, They have informed me that sorry the WRONG parts were ordered, not once, twice but 3 times........So we have to rebook the car in..... So frustrating time and time again and another day Taken off work. Another time I was charged ($1080...Read more

My Cerato is a little over two years old now and I’ve realised from the start that the 7 year warranty was not worth buying the car for. I’ve had several minor issues (argument over promised free maps update that the ACCC ended up sorting out for me, repeated lag when accelerating, fuel cap sticking for the past year or so, underperforming Cruise Control), but every time Kia has been reluctant to acknowledge the issues. They usually say things like “oh yes, that’s normal for this car” or “we couldn’t find the problem so bring it back when it’s ...Read more