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Kiddie Country
4.1 from 35 reviews

Reviews

(26)
(1)
(0)
(1)
(7)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No (1)
  • Customer Service
    1.0 (1)
MICHELLE WOOD

MICHELLE WOODVictoria

  • 5 reviews
  • 4 likes

They have sold us a defected product, second hand looking, without saying anything.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationArmadale
See all answers

very slow item delivery time

published

Ordered an item early January - received mid feb. slow to answer emails requesting follow up of delayed item. They were nice and apologetic but it’s ridiculous to wait 6+ weeks for an item that was supposedly in stock when order was placed

Return Claim MadeNo
Meg

MegMelbourne

Fantastic advice on car seats

published

Thanks to the team for their great advice on the britax car seat we bought from there. Good price and ample stock. Only downside was we had to wait a little while to get served because they were soooo busy. Obviously other shoppers knew it was the place to be on a Saturday morning! Ps walked out with some bath toys (impulse buy) and they have been outstanding!!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for your great comments. We always try to assist to the best of our ability.

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Abi

AbiMelbourne

Best range of products & Great Customer Service!

published

We purchased a Joolz pram! kiddie country showed us how to use it, explained care instructions ect. We loved our shopping experience so much we went back a few months later to purchase a Baby zen yo-yo travel pram! Love love love there range of products! Plus there friendly customer service makes it a pleasure to shop there!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Hi Abi we really appreciate that great review thanks

Sam

SamGreater Melbourne (Inner), VIC

  • 4 reviews

Ordered online and they sold the item, no offer to replace

published

Ordered a bassinet online, they rang and said they had sold it ‘5 minutes ago’ even though it had been purchased a while before this... no offer to match price and replace, after asking what they could do for us store assistant offered item at the non-reduced price. Terrible customer service, will never shop here again.

2 comments
Kiddie Country
Kiddie C.Kiddie Country
Sam
Sam

Kiddie Country living up to their name

published

The personal one on one customer advice and product knowledge made the decision to set up for our first baby SO much easier and stress free! The shop boasts a range that assures quality and the staff are wonderful and personable. We drove past many major baby stores to shop here.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Hi Paige, thank you for this amazing review. Everything you mentioned is exactly what we strive to deliver to each customer - a personal, in depth and stress free experience. We can't wait to continue to be of service to you and your family.

Best customer service!

published

We visited Kiddie Country to try out some prams and ended up buying the Joolz Day 2 as well as a Leander cot! The service was impeccable- not only did the staff member stay with us for our whole experience at the store (around 2 hours) but he also thoroughly explained everything about prams to us! We highly recommend visiting Kiddie Country for all of the investment baby pieces - they truly only stock the best brands!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Beyond helpful

published

I thought getting my new purchase to my car would be a juggle. I had my toddler with me and it wasn't the smallest of items. A staff member was more than happy to deliver my new item effortlessly to my car. And it was a few streets away. Thank you Kiddy Country.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Hi Imogen, we are always more than happy to take items to your car, whether it be a cot, a car seat or a small bag of bottles! No job is too big or too small. Thanks for the review!

Kellie M

Kellie MMelbourne

Such amazing service in a wonderful store!

published

We bought our double pram from here, and received the most amazing service. The sales assistant was so lovely and helpful, and took so much time with us to help us make our choice, and was super helpful with advice on accessories. No one blinked an eye when we left without a purchase, and were welcomed back upon our return to purchase with just as good a service as the first time. We have sent friends of ours to the store as well, as honestly, every day of the week I would prefer to support a family business, especially when they are so attentive & kind. We look forward to shopping with you again soon!

1 comment
Kiddie Country
Kiddie C.Kiddie Country
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JuJu

JuJuMelbourne

Lasted the test of time!!

published

I bought from Kiddie Country when I had my children in the 80’s. I am now buying from them again for my grandchildren in 2018.
Nothing has changed, great products at a great price!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Hi Juju, we adore having grandparents return for grandchildren after doing their own baby shopping here! We hope we can continue this great relationship with future generations to come!

L.T

L.TCamperdown

Great products and excellent service!

published

The staff had a great knowledge base of their products and were very helpful. They made our desicion making easy without being pushy.

1 comment
Kiddie Country
Kiddie C.Kiddie Country
Jess

JessMelbourne

Excellent service and great range of products

published

Best baby store in Melbourne! The staff are fantastic - extremely helpful and don’t push a sale. Kiddie Country also has a great range of products but not too big like many other stores which can make shopping overwhelming! For a small family run store they also offer very competitive pricing. Have purchased items big and small from here and now wouldn’t shop anywhere else for my daughter!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for your kind words. We do our best to impress our values

Fantastic help in choosing a pram

published

Staff were very helpful in helping us choose a pram. They made the experience very enjoyable!
Worth the travel as it was the best deal we could find!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Hi Tam, thanks so much for your review! Please send an email to orders@kiddiecountry.com.au with your delivery address for your voucher!

Great range of products

published

I really enjoyed shopping at Kiddie Country, the staff were really helpful and there were no stupid questions! Being a first time mum I really appreciated the time the staff took to introduce various products and options to me.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

Super helpful with our pram purchase

published

Such lovely and friendly staff. Helped us with choosing our pram and the difficult decision on which colour! Thank you for being so patient with my indecisiveness!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

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Beth

BethMelbourne

Attentive staff

published

Helpful, patient, attentive staff. Very knowledgeable in their range of prams and car seats. Have never had to wait long for customer service here.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

Very competitive prices and helpful staff!

published

When we purchased our Stokke pram we compared prices from the big baby stores and also online websites and we ended up buying it from Kiddie Country because it was the cheapest!
I also needed a light/travel pram in a hurry as I was flying to Bali the next morning - the helpful staff member explained the different types and then once I decided on the Babyzen Yoyo, taught me how to use it. It was a bonus that it was on sale as well!

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

emma

emmamelbourne

Great place to purchase prams!

published

I found kiddie country to have a great selection of prams in Melbourne. We've purchased our uppababy alta and more recently yoyo from them. They allow you to test out the prams outside to really get a feel which is great when selecting a pram. I found they also had the most competitive pricing.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

Incredible Service & Product Knowledge.

published

I bought a pram from Kiddie Country after being elsewhere and given no assistance whatsoever. At Kiddie Country, the staff went through several prams in detail, showing us how they collapse and open, features and benefits of them all. after sales service was just as impressive.
I’ve since bought another pram from them along with many other smaller purchases.
I highly recommend using Kiddie Country for all you baby needs. I might add, Kiddie Country is competitively priced too.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

Amy

Amy

  • 6 reviews
  • 2 likes

Amazing service and super helpful.

published

We came here to check out prams and the ladies were so helpful. We had a good time and left with the right pram.

1 comment
Kiddie Country
Kiddie C.Kiddie Country

Thank you for those kind words, It is our intention to always provide information and assist with your needs

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