- Physical store
They have sold us a defected product, second hand looking, without saying anything.
The worst. We went to this store yesterday and we bought a feeding chair from floor stock for $439 (Brand new was 499), only $60 less than a new one. We couldn't really inspect the chair because it was so dirty and they said they will cleaned before delivering to us (extra money for delivery we've payed).
We have trusted the store and that they wouldn't sell something defected and that wasn't OK without telling us.
Well, the expensive chair arrived and its had all cuts and holes on the seats, on the arms rest, around the whole basin and the z...
very slow item delivery time
Ordered an item early January - received mid feb. slow to answer emails requesting follow up of delayed item. They were nice and apologetic but it’s ridiculous to wait 6+ weeks for an item that was supposedly in stock when order was placed
Fantastic advice on car seats
Thanks to the team for their great advice on the britax car seat we bought from there. Good price and ample stock. Only downside was we had to wait a little while to get served because they were soooo busy. Obviously other shoppers knew it was the place to be on a Saturday morning! Ps walked out with some bath toys (impulse buy) and they have been outstanding!!
Best range of products & Great Customer Service!
We purchased a Joolz pram! kiddie country showed us how to use it, explained care instructions ect. We loved our shopping experience so much we went back a few months later to purchase a Baby zen yo-yo travel pram! Love love love there range of products! Plus there friendly customer service makes it a pleasure to shop there!
Ordered online and they sold the item, no offer to replace
Ordered a bassinet online, they rang and said they had sold it ‘5 minutes ago’ even though it had been purchased a while before this... no offer to match price and replace, after asking what they could do for us store assistant offered item at the non-reduced price. Terrible customer service, will never shop here again.
Kiddie Country living up to their name
The personal one on one customer advice and product knowledge made the decision to set up for our first baby SO much easier and stress free! The shop boasts a range that assures quality and the staff are wonderful and personable. We drove past many major baby stores to shop here.
Best customer service!
We visited Kiddie Country to try out some prams and ended up buying the Joolz Day 2 as well as a Leander cot! The service was impeccable- not only did the staff member stay with us for our whole experience at the store (around 2 hours) but he also thoroughly explained everything about prams to us! We highly recommend visiting Kiddie Country for all of the investment baby pieces - they truly only stock the best brands!
I thought getting my new purchase to my car would be a juggle. I had my toddler with me and it wasn't the smallest of items. A staff member was more than happy to deliver my new item effortlessly to my car. And it was a few streets away. Thank you Kiddy Country.
Such amazing service in a wonderful store!
We bought our double pram from here, and received the most amazing service. The sales assistant was so lovely and helpful, and took so much time with us to help us make our choice, and was super helpful with advice on accessories. No one blinked an eye when we left without a purchase, and were welcomed back upon our return to purchase with just as good a service as the first time. We have sent friends of ours to the store as well, as honestly, every day of the week I would prefer to support a family business, especially when they are so attentive & kind. We look forward to shopping with you again soon!
Lasted the test of time!!
I bought from Kiddie Country when I had my children in the 80’s. I am now buying from them again for my grandchildren in 2018.
Nothing has changed, great products at a great price!
Great products and excellent service!
The staff had a great knowledge base of their products and were very helpful. They made our desicion making easy without being pushy.
Excellent service and great range of products
Best baby store in Melbourne! The staff are fantastic - extremely helpful and don’t push a sale. Kiddie Country also has a great range of products but not too big like many other stores which can make shopping overwhelming! For a small family run store they also offer very competitive pricing. Have purchased items big and small from here and now wouldn’t shop anywhere else for my daughter!
Fantastic help in choosing a pram
Staff were very helpful in helping us choose a pram. They made the experience very enjoyable!
Worth the travel as it was the best deal we could find!
Great range of products
I really enjoyed shopping at Kiddie Country, the staff were really helpful and there were no stupid questions! Being a first time mum I really appreciated the time the staff took to introduce various products and options to me.
Super helpful with our pram purchase
Such lovely and friendly staff. Helped us with choosing our pram and the difficult decision on which colour! Thank you for being so patient with my indecisiveness!
Questions & Answers
Hi I am in need of a cot ASAP due to baby due shortly and an unpleasant and stressful time with another cot I ordered From another company that actually wasn’t available and still waiting a refund .
At moment are all cots in stock and what is the delivery wait time please .
Get an answer from our members and Kiddie Country representatives
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