Ababy

Do not purchase from online store! It is no longer operational and they will still take your money!!! – Placed an order, received confirmation email, money taken from my card and then nothing further, Phone number disconnected and no reply to any of my emails inquiring about when my order will be delivered or wether I could receive a refund! Worst customer service ever! The website needs to be disabled if you are no longer on business. An absolute… Read more

disgrace to continue taking people’s money with no intention of fulfilling orders! Will be contacting consumer affairs.

Noone is answering my calls or emails. Just want to know whats going on. I ordered 22nd May – Ordered on 22nd May nothing yet & no answer to any of my email or calls,the phone says this number is disconnected when i ring & the mobile number ive left 2 messages.

Where is my order!!????!!! – I ordered a sun cover for my pram 3 weeks ago. Been charged for the item and received confirmation email. But...item not shipped and no further correspondence. Tried to ring but the number is not connected. I emailed and received a standard ‘we’ll get back to u’ reply but no one has actually gotten back to me. Sooooo frustrated. I actually need… Read more

the items I’ve paid for. Don’t know if the company is even still running - seems a little dodgy. Would not recommend shopping here if u want the tens u pay for.

Fast and friendly service! – I was very pleased with the speed of delivery for this item and the handwritten note inside (and little chocolate!) thanks so much Ababy. We can’t wait to use the footmuff item this winter on our buggy. Warm wishes!

AMAZING COMPANY !! – Ababy have outstanding customer service fast dilivery i have shoped with them over the past 2 years from brand new prams to buagboo parts and accessories i have never had a problem with them and they are always willing to help if i have questions Highly recommended

Great customer service! Above and beyond! – We visited this store for the first time today after being assisted by staff over the phone this morning. Heather and the staff at Ababy were lovely and went out of their way to meet our needs. They spent lots of time assisting us and even kept our children entertained. Thank you very much for all your help. We will be back! Highly recommend Ababy South Nowra.

like others - where is my order??? – I paid for a connection piece for my pram 2 weeks ago and when I try to track it there is no update. I have tried emailing and ringing. There is no response to emails other than a generic 'we'll get back to you' and the phone number says it is disconnected. Has this company gone into receivership???

Where is my order??? – I ordered a bassinet stand over 2weeks a go now- fully paid for and even got a confirmation email but am yet to receive any further correspondence about when I will receive it and nobody will return my calls (one number says it’s disconnected and the other nobody answers) nor a reply from any email enquires I’ve sent....would love to know how to contact someone and when I can expect the product I paid for... Like Share More

First time and last time – Ordered a pram accessory online. 16 days later have not received goods or even a order confirmation. Email them twice and only had a auto reply why they will contact me. It’s been 6 days and no contact. Not happy. Will ring up and demand a refund. Never again.

Clarity and relevant info for this first time Mum – Having no real experience in what can be a very overwhelming time as a first time Mum I was given warm clear advise on prams and car seats which I simply didn’t get in other major chain stores. Debbie and Heather were so helpful and I didn’t feel any pressure to buy what was on sale and was listened too. I was offered very comparable pricing as well.

Rude service – I’ve been to this store in Nowra on several occasions and the staff have always been rude and blunt the only time they are pleasant is when you first walk in after that it just seems like they are breaking their back if you ask any questions espically about stock, Have a store credit for the store but won’t even bother returning there now

great company just useless courier services – I used to love shopping at ababy for all my baby and bugaboo supplies. but lately their courier company have been slack in delivering me my items. would recommend using a different courier service!! May 3rd 2018 Update: the best baby shop out!! hands down the best baby shop out there. not only do they go above and beyond for their customers… Read more ·  2

but they seem to be the only ones that stock decent baby items. its my go to shop whenever i remand a baby shop. keep up the good work guy.

Very Upset With This Company – I ordered a Valco Snap Ultra Tailormade through after pay and ive almost made 3 payments and still havnt received my pram, their website doesnt state that its not insrock. I messaged and they said there were some coming in. None were allocated to my order and I missed out I called up not long ago and they said they should have some last Friday and… Read more

ive still not received any communication. I feel like my money is just being taken and I'm not going to get my pram. We are desperate for a pram if I knew it was going to take so long I would of bought from the baby store near me! Ive also emailed numerous times and have had no response this is by far the worst company ive dealt with!

Best shopping experience! Outstanding service! – Ababy has gone above and beyond every time I have purchased. Amazing prices, amazing customer service! Heather the owner is so lovely to deal with and has always gone out of her way to answer my questions and source the products I need! I ove to be able to support such a genuine, quality business! Although sometimes there has been a wait time, it… Read more ·  1

has been the same wait time with other suppliers and it is always packaged perfectly and posted super super cheaply!

Thanks so much Ababy for the top quality service! I am a past and future customer!

Maci Cosi Mico plus - outstanding service and delivery time – Wonderful experience with Ababy, purchased a Maxi Cosi Mico Plus online, put my order in on Sunday, was shipped Monday morning from nsw, Had it delivered by lunch time Tuesday in Vic! Couldn’t be happier as I am about to have my bub and left the car seat till the las minute. I did message a question about the item when I purchased it and received… Read more ·  1

a reply within 3 hours! Really excellent customer service and very happy with my purchase. Also should add I searched for the best price online and this was the cheapest place I could find the same item. If I would have read some of the reviews here first I probably wouldn’t have purchased from them but I didn’t read them until now. I don’t know what happened with everyone else but my purchase was really smooth and promptly processed. Thanks Ababy. :)

2 months to receive item. Poor customer service!! – Ordered a bugaboo product from ababy in Dec. Price seemed good at the time but wish i ordered from somewhere else. Still waiting for my item in late Feb. constantly been chasing them regarding its status. Recent e-mail has taken a week and still no response. lucky i paid through paypal as i may need to.cancel order

Wrong book – We ordered a baby journal for our new grandchild on the Ababy web page that was the same as the one we bought for our first grandchild 2 years ago. After a 7 day trip ( from Nowra to Adelaide!) ,the book cover and layout has been changed. So now the 2 grandchildren have different baby journals, not our intention, obviously! The image of the book… Read more

should have been changed when the product changed. To make it laughable, the email they sent asking for a review showed the image of the journal we originally wanted. Very sloppy online service.

Terrible online service – I placed an online order nearly 3 weeks ago and received an email confirmation of my order. I waited for my items to be 'express shipped' however nothing arrived within 1 week so I called the business. I was informed that they would look into my order and call back. No call was received for 24 hours so I called again, this time to be informed that… Read more

the woman I had spoken to the day before wasn't in today and neither was anyone in the online department so I would receive a call the following day. The following day, no call or response..... I called the next day and was told that they were expecting an order to arrive that very day and it would be shipped to me via express post. I confirmed that I would receive a shipping notice via email. By this stage 2 weeks has gone by without any correspondence other than me calling Ababy direct. I waited over the weekend and STILL no response and I contacted them via facebook msg which was received and seen but NO RESPONSE. I waited until Tuesday, I called AGAIN, and was told that they were expecting a delivery the day before but it hadn't yet arrived but it would be in any day now..... I called 2 days later and was then informed that one of my items was not available and the call was interrupted by someone in the background talking then told to please hold. The girl then told me that the owner had just informed her that they were not expecting a delivery from that particular company until January (a month later!) A refund was promptly performed without any apology or recognition of the complete waste of my time and unprofessional service provided. The communication from this company has been appalling, the stock levels online are completely false and I know I have been lied to during every conversation from my first phone call. I have never experienced such unprofessional service from a business. Extremely disappointed and will not recommend Ababy to anyone.

Would give zero stars if it was possible – Have never in my life had such a poor experience with a business. Purchased a nappy bag online over a month ago, and am still waiting to receive it. My emails are never replied to, and every time I call to ask when the product will arrive, I am told "it will be here next week". Have been told this 4 times now! Will never be shopping here again, and will be asking for a refund.

Web says items in stock, had to get refund after 6 weeks wait – I'm not normally so negative, and have ordered through Ababy before (and spent a substantial amount of money) without issues. But 5 weeks after placing another large order I am 5 weeks down and no items in stock yet. I had to ask for a refund as I can't wait any longer. My son has outgrown his current car seat and I need one to travel this weekend… Read more

at least. Although once I asked for a refund it was promptly done, and the staff were good to deal with, maybe the website should state when things are out of stock.

Super quick delivery! – I ordered a Lulla Doll for my six month old on Wednesday and it has arrived today Friday. Super quick delivery and in love with my Lulla Doll. Would definitely recommend purchasing through Ababy.

Customer Service was amazing – I ordered a Bugaboo wheeled board which unfortunately was missing the adaptors when it arrived. I received a prompt and apologetic response immediately when I sent an online enquiry and Ababy have been diligent in keeping me informed as they have sought to resolve this issue. The ongoing communication and ultimate response from ABaby in the resolution of this issue far exceeded my expectations and exemplifies excellent customer service.

Good customer service team – I purchased a booster seat for my toddler, and received the wrong item by mistake. I contacted Ababy's customer service team by phone, and they were very pleasant and helpful and offered me several generous options for rectifying the mistake and getting the product that I wanted.

Worst shopping experience ever – I've purchased from Ababy a few times and have spent alot of money there. We bought our car seat there in shop and it was a great experience, the staff were very helpful. But then I purchased a few items online and it was the most painful experience ever. I ordered a cot mattress, toy storage, a cotton sheet, mattress protector and a flannel sheet… Read more

set for the cot. I recieved an email saying part of my order had been full filled and couple of weeks later I recieved my mattress, cotton sheet and sheet protector. I went to unwrap the mattress and it had a hole in it under the packaging so I rang to let them know and the girl sounded very skeptical like i was lying to her. Finally talked to maybe the manager? She came out to my house to double check and bought me a new one which was nice. I was wondering where the rest of my order was i had to ring the next week to find out they had to order in the toy storage as they didn't keep them in store. That's fine but no one contacted me to let me know. I also asked where my flannel sheet set was and they said it was in order to and should be in the week after. I finally got my toy store but no sheet set to use. This is weeks after i first purchased. I kept ringing EVERY week to find out what's going on and kept getting having issues but it should be here next week. Mind you this whole time I had to chase this up as NO ONE from the store thought it necessary to contact me about a product I've paid for and never received. Finally over 8 weeks later id had enough. I have 2 under 2 and do not find it easy to just pop down to the shops to sort this stuff out all the time. On hubbies day off i got him to come with me and our girls to ababy to tell them I want my sheet now or I want my money back. Hubby waited in the car as one bub was asleep. I explained for the 10th time what had happened and said I'd like a refund or another sheet. She said she would get the manager. She came back out 5mins later saying the manager is busy doing paper work out the back so I had to wait. What the hell kind of customer service is that?? I got so upset at the carelessness of this shop I searched for another sheet and has to pay an extra $4 for it as it cost more than the one I originally purchased.... for the crap they put me through i they should have given it to me free and been super apologetic but no. I still saw no manager and hubby was ringing saying bubs was screaming in the car and I paid the extra and left NEVER to return. I can not believe the horrendous customer service of this store and the way or lack thereof of handling this situation. Others have since told me they have had a similar experience. The manager and all staff need to attend a customer service course and learn how to actually treat your customers. No matter how good their stock is ill never be returning to this shop ever again.

Excellent Customer Service – bought a pram and later advised they had no stock in that colour. asked if they could price match another site for a different colour and they were only too happy to oblige. Thanks to the team at Ababy.

Amazing service! – I ordered a Pram at 11am, it was shipped that day and delivered the next! The staff are amazing and always go above and beyond to exceed expectations. I've had other dealings where they have sourced products that weren't available and again gone above and beyond. The prices are also amazing. Can't recommend Ababy enough. Thank you :)

Incredibly responsive and great pricing – Have now purchased several times from this company, and have had nothing but excellent service. Seriously friendly, efficient and well priced products and service. The owner I wish every success, your doing an incredible job and are a life saver for those who don't have access to a decent baby store or one at all. Please consider though if you… Read more

live regional and don't have the courier company they use in your town, they (courier service) will use another company and this can add extra wait time for delivery. This is not ababy fault however

Excellent customer service – Have purchased many items from this seller and would highly recommend to anyone, customer service is excellent, fast postage and prices are competitive. Online layby and Afterpay are also a bonus.

Excellent service – Purchased multiple items to update my bugaboo bee, very easy transaction and super speedy delivery. Thanks ababy highly recommend for all your baby needs.

Horrible customer service – Facts are their phone line is horrible it doesn't dial through or no one picks up during work hours. I made an online order it's taking ages to deliver even though they promise me a specific delivery day.

Slow response – I bought my product on the Sunday and only received an order confirmation. I inquired as to when my product would be delivered on Wednesday and heard nothing back and then finally a tracking confirmation but no tax invoice and card had only been charged that day. Slow response considering you're paying an exorbitant $20 for postage

Excellent fast service – I rang Ababy prior to ordering (as it says on their website to do) and they had what I wanted in store. I ordered on Tuesday and it arrived by Friday to a very regional area and only $20 shipping! Great service!

Selling items they don't have in stock. Excessive waiting. Rude service – A week after ordering i recieved an email saying that ababy.com had been sent the wrong product by the seller and would I mind having a different gro egg shell. After I said I didn't mind and needed the items I ordered ASAP it turns out that the other item I ordered was also not in stock. Another week later, still not in but expecting it from Aden… Read more

and Anaise that day apparently. A couple of days later, still not in. No other website seems to have it and am told at Mornington Baby Goods warehouse that no one can get stock because Aden and Anaise dont even have stock. So basically they were stringing me along the whole time, after a couple of emails saying that I was waiting for the items because we needed for OS travel they kept stringing us along. Finally I asked them to cancel order and recieved a two word email without apology or even a greeting saging 'refunding now'.

Wonderful – Ababy has wonderful products a wide variety and are always helpful I haven't bought from them yet as I have not long found out about them but will be doing so when I have my next baby. Can't wait to have my next baby so I can go shopping :)

Great store! Great prices! – We brought our steelcraft agile plus pram we had no idea what we needed the ladies were very helpful and we have even hired out the capsule, great prices and colours also we Will be buying our car seat very soon the worker even installed the capsule into our car for no extra charge it was awesome!