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King of Knives

King of Knives

2.5 from 16 reviews

See the Best Kitchenware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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8

wombat

wombatQLD, 4217

  • 20 reviews
  • 1 like

They have a lot less knives than before

published

Over the years we have noticed that the brands quality and quantity of the knives on show and it is down to visit all three small cases of very few knives now they seem to be more interested in selling kitchen products than knives
we finished off buying our knives online 100s to choose from and cheaper and better service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRobina
See all answers

Karl Hansen

Karl HansenSydney, NSW

Awful Customer Service

published

Took back a faulty vacuum flask that wouldn't open and even after they couldn't open it themselves, made it almost impossible to return. Said they had to talk to the supplier to see what they could do and then was rude and insulting, bordering on racist. NEVER going to buy from KOK franchise again as the whole franchise seems to have a very lose outlook on customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Towers, Castle Hill
See all answers
Annette

AnnetteSouth East Queensland, QLD

Chermside branch damaged my Wusthof Carving knife and now will not claim any responsibility for it.

published
Product Quality
Return Claim MadeNo

Zero Customer Service

published

King of Knives Castle Hill - Never Again.
On an attempt to exchange a faulty inexpensive product, the Franchisee immediately started blaming my husband and I, his refusal to investigate or listen was astounding.
On quoting consumer law in relation to faulty goods he just kept saying you are wrong. The final straw was when he started taking photos of my child.
I will be relaying our experience through a number channels to ensure those in the local area don’t have to endure the same experience.


Elkin

ElkinSydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Terrible customer service.

published

I attended KON at Chatswood to buy a wet stone sharpener. For buying the service was good. The problem started when 3 days later I went back because the stone broke in half where it’s glued. The salesperson was so rude and condescending. He treated me like a fool and criminal. After a while the product was exchanged for a new one but Mendi (I think is his name) wrote on my receipt that I’m not allowed to exchange any more the product if the second one comes with a problem. I’m afraid that person doesn’t know what customer service is!


Noels

Noels

  • 2 reviews

Rude saleswoman

published

18/07/18. The products I have no issue with. The Saleswoman was very, very condescending. Would never go back . Never had an issue with any store at the Plaza before.


Reccommend Sharpening in Brisbane

published

I don't normally write reviews but after getting my knives sharpened at King of Knives in Brisbane I am amazed at how sharp they are. One of the knives had the tip broken off and they not only fixed it but it came back with a mirror finish. Thanks to the staff at King of Knives I will definitely be using this service again.


Great sharpening service in Brisbane

published

I had my knives sharpened in Brisbane at a couple of the king of knives stores. My knives are very sharp. Great service from the staff in store. Highly recommended.

John K

John KSydney

Worst Service I Have Ever Experienced!

published

Good service

published

Staff came to help me quickly and gave good advice. Offered an alternative accessory which saved me money. The item was on sale so I saved there too


Ozwelder

OzwelderMackay

  • 9 reviews
  • 12 likes

King of Knives - Laguiole not made in France

published

Superior Service

published

We bought a much desired cook's knife from the Carindale (QLD) store, and were given the opportunity to test knives and discuss the advantages of each with the salesperson (Madison). The after sales service which Madison was able to offer us was exemplary - she was accommodating and understanding and ensured that we left the store satisfied. We will definitely be shopping with this particular store again in the future.


Nick81

Nick81Cairns, Queensland

Misleading and deceitful selling fake/copies

published

Paul

PaulBrisbane

Great shop, great service!

published

I've been shopping at Kning of Knives for about 7 years. There range is pretty good and their service is always A+. The staff in the Upper Mount Gravatt store are all just brilliant.Highly reccomended! If you need kitchen gadgets or knives, pay them a visit. The staff will always point you in the right direction!
Lovely staff
Small stores

Dane61

Dane61Melbourne

King Of Knives Happily Sell Imitation Laguiole Cutlery

published
Slazmo

SlazmoSouth East Queensland, QLD

  • 235 reviews
  • 235 likes

Was a great shop prior to the crackdown on 'personal folding' knives.

published

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