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Kinsman Kitchens is offering one reviewer each month (starting from March 13th 2018) the chance to win a $200 Good Guys Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Kinsman Kitchens
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JoeQueensland
Ben Chadwick with Kinsman Kitchens- the Man
Kinsman installed a quality kitchen for a decent price and made the hole process relatively easy.
Ben Chadwick - salesman for kinsman is an honorable guy and genuinely tries to do the best he can for you.
would recommend a kinsman kitchen. ours is Flawless.
2 comments
Hi Kinsman
Thanks for the response, Job no. was MUQDR... Read more
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Allison T.
- 2 reviews
- 1 like
Terrible planning, drawn out process, just ok job
They said it could be done by Xmas so after we paid huge deposit then it couldn’t be. Had to cancel my 50th. We compromised with laminated bench to be able to be done before Xmas as it was a quicker wait than stone. Would have preferred stone.
They said will take 2 days to build now living like camping and still going 2 weeks later.
They said will remove rubbish( paid for in quote) we had to do 2 trips to tip.
They went through the wall and damaged the other side of the wall in the next room.
Kitchen looks good but not what you’d expect for t...Read more
1 comment
Kinsman G.Kinsman Kitchens
Hi Allison. We are truly sorry to hear that you have had issues with completion of your kitchen. We have sent you a message to gather some more information and how we can assist. Regards, Kinsman Kitchens
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Joseph G.Sydney, NSW
Amazing product! Very happy!
After having an amazing kitchen installed by Kinsman last year, we had Kinsman come back this year to renovate our laundry! And what an amazing job they did - from the design right through to the install - we are so incredibly happy!! It’s great to have such professional people to deal with! They don’t just make, they create!
MUNAL21014
1 comment
Kinsman G.Kinsman Kitchens
Hi Joseph G. Thank you for sharing your great experience with us. We wish you many great years in your beautiful new kitchen and laundry! Kind regards, Kinsman Group.
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The disappearing consultant
We called to the good guys in thomastown and booked a visit by a consultant. The consultant rang the morning booked to cancel and reschedule for 2 days later. When she called she explained that kinsman do not make kitchens they screw together flat packs. We had to accept all standard size cabinetry. This left several blank spaces because our kitchen space was not divisible by standard widths. The consult took 4 hours and was unfinished. The consultant said she was tired and wanted to go home she promised to email us a quote. That was 3 weeks ago and we have not heard anything since. A total waste of everyone’s time.
1 comment
Kinsman G.Kinsman Kitchens
Hi David. Thank you for bringing this to our attention and we are truly sorry to hear this was your experience. We would appreciate the opportunity to discuss this further and have sent you a private message. Regards, Kinsman Group
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- Verified customer
Kitchen we always wanted.
From our first contact at the Kinsman Kitchens Display at The Good Guys Campbelltown store, right through to the completion date we found the company staff and the company as a whole, both friendly and professional. We are extremely happy with the final result and only wish we had updated sooner. So happy to see those old back breaking cupboards replaced with easy to use drawers! Thank you Kinsman and ladies!
2 comments
Kinsman G.Kinsman Kitchens
Hi Ian. We are pleased to hear you had such a great experience and are glad we could assist with your project! If you could kindly provide your job number we would love to pass your feedback onto our team. Kind regards, Kinsman Group.
JOB REF MDNCM21015
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SilIllawarra, NSW
- 2 reviews
Love Love Love
From our designer to our installer to the phone customer service to the online support to the after care - our whole experience has been amazing. Things were actioned when they said, everyone was more than helpful in every aspect. All my questions answered and ideas listened to. My kitchen is beautiful, functional, easy to clean and our installer did a great job. Quality is fantastic. We’ll definitely be doing more with Kinsman in the future.
MDNWW20056
1 comment
Kinsman G.Kinsman Kitchens
We are delighted to hear this Sil and we look forward to working with you again. Wishing you many happy years in your new kitchen. Regards, Kinsman Kitchens
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Sal C.Sydney, NSW
The perfect addition to our home
My husband and I were looking at the kitchens at the good guys, here is where we met the lovely lady Leanne who was knowledgeable and passionate about her kinsman kitchen. Once the kitchen was started we were allocated Richard to our job. We were very pleased with his work and attention to detail, and he made us very comfortable with the whole process.We would recommend the team at kinsman kitchens without hesitation.
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your review Sal. We are so happy to hear how well everything went and will be sharing this with our team. Regard, Kinsman Kitchens
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L.c.p.South East Queensland, QLD
Love our new kitchen
My sister and I talked to a great lady about our kitchen on many occasions she was a great help in helping us to choose our countoups and handles for cupboards and draws. And the lady was a great help with the design of our kitchen we just love our kitchen we still can't get over how good it is so thank for everything r xxx
1 comment
Kinsman G.Kinsman Kitchens
Hi L.c.p. We are pleased to hear you love your new kitchen and our team assisted with the ease of your project. If you could please provide your job number we would love to pass the feedback on. Regards, Kinsman Group.
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Steve BIllawarra, NSW
- 2 reviews
- 1 like
Waste of time
We chased Kinsman back in October, even then it was hard to get an appointment, we had to travel an hour to the nearest showroom as they would not do a home appointment and waited another month for that. Then 2 months for the site check, its now been more than 3 months and have not got passed 1st base yet. I feel like I've been lied to all along, spoken to multiple consultants, promised multiple timelines, none of which where accurate. Will cancel my order today, very unprofessional Kinsman.
1 comment
Kinsman G.Kinsman Kitchens
Hi Steve B. We are so disappointed to hear there are issues progressing your job to the next stage. We would like to follow this up for you and have sent you a private message to gather some more information. Regards, Kinsman Kitchens
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Avoid kinsman at all costs
After 6 months of disastrous planning we finally got our cabinets delivered today. Unprotected, stickers on doors and 11 damaged cabinets and still counting!
It’s devastating to realise we should have followed our gut and pulled out when we realised how unpleasant, unprofessional your company is! And we won’t be shy in telling everyone to avoid you! Gutted, furious with full time work and a new school year how do u expect families to cope without a kitchen and laundry
1 comment
Kinsman G.Kinsman Kitchens
Hi Nichole A. We are disappointed to hear about your experience so far and have reached out on another social platform for further details. Regards, Kinsman Group.
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Cathie - MDVDR21078Southwest, VIC
Absolutely love our new kitchen!
Our experience with Kinsman has been excellent. Everything was delivered as promised and on time. Their customer service is amazing. We are now getting them to do our new laundry.
1 comment
Kinsman G.Kinsman Kitchens
Hi Cathie. We are delighted to hear about your experience and have passed your positive feedback onto our team! Thank you, Kinsman Group.
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MacgregorSouth East Queensland, QLD
Do not use this company
The most disappointing experience with a company I have had in many years. This was my fourth job with kingsman I booked two wardrobes after using them for three kitchen installs which I was very happy with. The last two jobs were a disaster, many parts did not arrive, along with the wrong parts i have waited and am still waiting on parts months after the original installation. The wrong door was delivered three times. To add salt to the wounds the telephone staff are rude and take a very condescending approach, with zero customer service....Read more
No one has taken ownership of my job and it appears no one cares. Unfortunately you pay for everything up front so they have no urgency about fulfilling their obligation. Do use this company unless your happy with an incomplete job!1 comment
Kinsman G.Kinsman Kitchens
Hi Macgregor. We are disappointed to hear your latest experience with us wasn't as positive as your previous renovations. We believe we have found your job details, and will reach out privately to con... Read more
firm as well as assist in any way we can. Regards, Kinsman KitchensSimilar opinion? Write a review on ProductReview.com.au!
Love my new Kitchen!
Picked a bad year to consider renovating thanks to covid but Kinsman Kitchens made the process/completion possible. Their expertise and communication was appreciated and I would highly recommended, very professional.
1 comment
Kinsman G.Kinsman Kitchens
Hi Jannette,
We are glad you love your new kitchen and are pleased we could assist with your renovation during a tough year! If you could kindly provide your job number we would love to pass the feed... Read more
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GuySouth East Queensland, QLD
Really happy with my new kitchen !!!!
Even though with Christmas coming, which made it really tight.......and the fact that it is not hundred per cent finished, we are very happy with the result. It looks amazing and we have to add that all the tradies were very professional , efficient and extremely friendly.
Everything works very well, top quality cupboards and soft closing doors and drawers, easy to clean.
We would certainly recommend this company to anyone.
1 comment
Kinsman G.Kinsman Kitchens
Hi Guy,
We are pleased to hear about your positive experience with your new kitchen and can't wait to pass on the feedback to our team! could you please kindly provide your job number to let our team know.
Kind regards, Kinsman Kitchens
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Peter GarradSydney, NSW
Great kitchen
Everything fitted together perfectly and very easy to assemble. Kitchen turned out exactly how we wanted it. After sales service was great and two minor issues we had were rectified in a very timely manner.
1 comment
Kinsman G.Kinsman Kitchens
Hi Peter,
Thank you for providing your feedback we are delighted to hear about your experience and have located your job number to pass this onto our team.
Kind Regards,
Kinsman Kitchens
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How embarrassing!!
Disappointed! Took our last payment and a couple of days later told me the didn’t have runners for the draws. Seriously?? Now having to live out of plastic containers for 2 weeks. A wardrobe manufacturer that doesn’t have draw runners.... I would be embarrassed
3 comments
Kinsman G.Kinsman Kitchens
Hi Daniel,
During this COVID period we have unfortunately been impacted by a global slowdown in the industry supply chain and severe delays at the ports. This has unfortunately impacted the availabili... Read more
You’ve missed the point! You deliberately and unconscionably took my 70% balance payment and a day later informed me of the problem. If I had of know earlier I would not have dismantled my existing wa... Read more
rdrobe and delayed your delivery. Now I have the inconvenience of having to live out of storage for 2 weeks because you don’t have 6 draw runners (that’s right you don’t have 6 draw runners in the country?) I would have arranged with your suppliers for them to be delivered by DHL or FedEx and not inconvenienced me.Kinsman G.Kinsman Kitchens
Hi Daniel,
We do apologise this has inconvenienced you and will continue to work with you during this time.
Regards,
Kinsman Kitchens
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suzanneSouth East Queensland, QLD
- 3 reviews
Unreal
I found the staff to be excellent Annette the office lady couldn’t do more for me. Steve the guy that put the kitchen in did a fantastic job would totally recommend him and this company
1 comment
Kinsman G.Kinsman Kitchens
Hi Suzanne. We are glad to hear about your experience and have passed on the feedback to Annette! Thank you, Kinsman Group.
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Very happy with results
Very happy with the service. The in home designer was very helpful, listened to my wants and needs . The waiting time for cabinets was less than expected. The installer was great arrived on time and was very professional . I have read a lot of negative reviews but I have had a great experience. More than happy with my new kitchen
2 comments
Kinsman G.Kinsman Kitchens
Hi Vanessa. Thank you for letting us know about your positive experience we are glad to hear! so we can pass on the feedback to our team could you please kindly provide your job number. Thank you, Kinsman Group.
Job number is MDNER21017
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StewSouth East Queensland, QLD
- 2 reviews
I finally have the Kitchen I have always wanted
Highly recommend Kinsman Kitchens
As this was our first kitchen redo the staff at Kinsman made the whole experience an enjoyable one. Their staff were professional and a pleasure to deal with, nothing was to much trouble for them. The product they provided was above our expectation. We highly recommend Kinsman Kitchens to anyone thinking of doing a new kitchen, you won't be disappointed.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Stew, We are so happy to hear this and would love to share this with our team, particularly those involved in making your experience such a positive one. We have sent you a message for more information. Kind regards, Kinsman Kitchens
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KazGreater Melbourne (Metropolitan), VIC
- 2 reviews
Very well designed Kitchen that looks fabulous.
We are very happy with our new Kinsman Kitchen. We have had a very positive experience from the salesman in-store to the installation process. The designer was very professional and designed a well thought out spacious and functional kitchen that had previously been very congested. The installation was very professionally done and all tradesmen were helpful and respectful in our home. I would recommend Kinsman Kitchens to others. I would liike to add that we always had communication through the Portal and the Tradies themselves.
1 comment
Kinsman G.Kinsman Kitchens
We are delighted with your feedback Kaz and wish you many happy memories in your new kitchen. Regards, Kinsman Kitchens
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Questions & Answers
Chadasked
Hi - Have a study nook i'm looking to build and just wondering the range it will cost if anyone could comment? My space is 170cm w x 80cm d.
1 answer
Kinsman G.Kinsman Kitchens
Hi Chad. Unfortunately the costing is dependent on a range of factors, if you would like i can pass your details onto our Sales department and they can contact you to discuss further exactly what you are after ? I would just require your contact number, email and state please. Regards, Kinsman Kitchens.
Elizabethasked
Wondering how much it costs to install a kitchen? Reviews also seem concerning with high additional costs as building is happening. Just after some more info before proceeding.
3 answers
Hi Elizabeth depending on the size, I had my kitchen installed in 3 days for $1,800. This doesn’t include any appliances as I have Electricians in the family. By the way the kinsman installer was excellent not one edge out of place.
Hello Elizabeth, It depends on the size of your kitchen as to how much you spend. The good thing with Kinsman is that the quote they gave was the all up price to install the kitchen. There were no additional costs. The only additional cost was the cost of the appliances.
Kinsman G.Kinsman Kitchens
Hi Elizabeth. As per above responses the cost is dependent on your kitchen. If you could please reach out via private message we would be more than happy to organise our sales team to contact you directly. Thank you, Kinsman.
Shafna Z.asked
Where are the door hinges made from?
1 answer
Kinsman G.Kinsman Kitchens
Hi Shafna. All door hinges come from a third party supplier Hettich :)
Details
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Kinsman G.Kinsman Kitchens
Hi Joe. Thank you for sharing your great experience we can't wait to pass this onto our team! If you could kindly provide your job number that would be appreciated. Regards, Kinsman Group.