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Kinsman Kitchens

Kinsman Kitchens

3.8 from 277 reviews

Reviews

(168)
(28)
(7)
(12)
(62)
  • Customer Service
    4.2 (93)
  • Timeliness
    4.0 (84)
  • Job Satisfaction
    4.1 (66)
  • Rates and Fees
    3.9 (79)

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Couldn’t be happier!

published

Excellent customer service from design phase through to installation and follow up. The results of the walk in wardrobe were exactly what we were after and we couldn’t be happier for choosing Kinsman. Highly recommend!

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2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your review Alex. We'd love to share your feedback with our team if you can kindly share your job number. Regards, Kinsman Group

Alex
Alex

MWNDR20120

The reviewer stated that an incentive was offered for this review

Video appointment was great!

published

We had a great experience with our video appointment with a super knowledgeable design consult! I was really surprised how smooth and easy it was despite that fact that we weren’t sitting in the same room together.
Can truly recommend this experience with anyone that are thinking of renovating their kitchen.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Jess. We are very excited to introduce this technology and would love to share your feedback with our team. We have sent you a private message for more details. Regards, Kinsman Kitchens

Justine R.

Justine R.South East Queensland, QLD

Avoid

published
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Justine, we are sorry to hear your experience so far has not been positive. We have sent you a private message to assist you further. Regards, Kinsman Kitchens.

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Nerissa B.

Nerissa B.Greater Melbourne (Inner), VIC

Love our kitchen!

published

We booked Kinsman months in advance and had it installed when we were ready later in year. The salesman was great at first meeting. The instore staff at The Good Guys were great. Even the delivery team. Our site manager was brilliant. He was upfront, informative and kept the process of installation on track. Yes we were without a kitchen for few weeks but the end result was worth it. The quality is fantastic. Definitely get what you pay for. We love our new kitchen! Word of advice is do go to stone factory and pick your bench top. Don’t rely on the samples it’s totally different.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Nerissa. We appreciate your feedback and will be sure to share this with all those involved in your renovation. Regards, Kinsman Kitchens

Kate

KateGreater Melbourne (Metropolitan), VIC

Great design appointment

published

We had a great design appointment. Was very happy from start to finish with the customer service and will be doing all of my kitchens with Kinsman in the future. Thank you!

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your feedback Kate. We look forward to working with you again. Regards, Kinsman Kitchens

Love It

published

The Kinsman team were fantastic. The communication from the Kinsman team was great. Never a problem.
Rosemaria in The Good Guys was fantastic and without her there wouldn't have been a kitchen. The information that she provided was clear and concise.
Measure to Install - this was very well orchestrated.
Trades persons were always professional, turned up on time and ensured that the areas they worked on were left with no rubbish and cleaned.
Jonathon our installer was fantastic. Very thorough with his work and could always be contacted with any questions at any time. Everything came together beautifully and kitchen looks great. Very Happy
Overall we would recommend Kinsman Kitchens whenever asked.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

We are glad to hear you are super happy with your kitchen and hope you enjoy the final product as much as we do! KK.

The reviewer stated that an incentive was offered for this review

Geoff Powell

Geoff PowellIllawarra, NSW

Could not have a better outcome

published

Kinsman excelled. From design and planning, through to strip out, delivery and installation.
Prompt reply to any enquiry we had in any regard.
All trades people were very professional. Some of the neatest, cleanest tradesmen we have had
the pleasure to deal with. always on time and very prompt.
One small issue with 2 doors (wrong length) was taken care of without delay.
We are more than happy with the result and will be recommending Kinsman Kitchens whenever asked.

Geoff Powell
March 6th 2020

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your great feedback Geoff! We are glad you not only love your new kitchen but also the overall experience with Kinsman. KK.

Angus and  Rosalie

Angus and RosalieWide Bay-Burnett, QLD

very proud of my kitchen

published

We got our kitchen delivered in November last year. The installer was absolutely fantastic , very thorough . Great job Steve We had a problem with the cutlery tray which was the wrong one to start with but in the end Ambalee whom i was really impressed with her great customer service skills sorted everything out for us
I would like also to point out that the designer did a great job he really gave me what i had in mind hats off to Matt brilliant job

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your review Angus and Rosalie, we are glad to hear you are over the moon with your kitchen and the service provided from our staff. Enjoy your beautiful kitchen! KK.

Katarina G

Katarina GSouth East Queensland, QLD

  • 5 reviews

Buyer beware

published
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2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Katarina, we do apologise for your experience so far. I do believe this matter is with our customer resolutions manager currently who will be in touch. Regards, Kinsman Kitchens.

Katarina G
Katarina G
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Kmac

KmacGreater Melbourne (Outer), VIC

Don't expect any help once they have your money. Take your business elsewhere!

published
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good morning Kmac, We are sorry to hear that that you had issues withe the delivery of your kitchen and getting in touch with our Customer Service team. We have sent you a private message to follow this up. Regards, Kinsman Kitchens

EJG

EJGSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Wow! Really wonderful result.

published

Thanks Jonothan for your assistance, in bringing our ideas to fruition. Its all done.
A special thanks to Ambalea for her assistance with the extra couple of items ordered.
Caesar stone looks great.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for sharing EJG. We will share this with all those involved in your job. Regards, Kinsman Kitchens

GiL628

GiL628Sydney, NSW

Very disappointing

published
Customer Service
Timeliness
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good afternoon. We are disappointed to hear this was your experience and would like to follow this up with your privately. We have sent a you a message and look forward to your response. Regards, Kinsman Kitchens

Affordable quality

published

Thank you Pedro for your help designing our new kitchen. It is such a pleasure when you can get your new kitchen tailored to your needs at such a reasonable price. We are looking forward to "cooking up a storm" in our Hampton inspired kitchen.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Chris D. We will be sure to share this feedback with your designer. Regards, Kinsman Kitchens

William T.

William T.Sydney, NSW

very pleased with my new Kinsman kitchen

published

Just got my kitchen completed and very pleased with the outcome. My kitchen designer (Rene Hill) was very helpful, prompt and insightful without being pushy. A special mention of Ralph French (Installer), who co-ordinated all the tradies with swiss precision, he certainly is a credit to your organisation. All the tradies were exceptional, i.e on schedule and budget. May I make a suggestion, changing the height of the shelves could be more user friendly specially for the uninitiated like me, could be because of the plastic tracks holding them. No hesitation recommending Kinsman.
Will Thomas

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your review William. We will be sure to share this your designer, installer and all those involved in your renovation. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Dean d.

Dean d.Sydney, NSW

Kitchen

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Dean d. We thank you for taking the time to fill us in on your experience and we are sorry to hear that there are still issues to be resolved. We have sent you a private message so we can help move things along. Regards, Kinsman Kitchens

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Monica

MonicaSouth East Queensland, QLD

new kitchen

published

kinsman team of tradies were exceptional everything done on the exact days allocated , boyd cabinetry (steve ) helpful and very courteous .. i’m happy with the results , definitely recommend kinsman kitchen and the cost was as quoted no hidden surprises.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your feedback Monica. If you would like to share your job number, we would like to pass this on to those involved with your renovation. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

MIchael

MIchaelGreater Melbourne (Outer), VIC

Very satisfied customer! Great design and easy installation

published

I chose Kinsman based on a recommendation from a friend (something I normally do). I was not disappointed! Great service and attention to detail from start to finish. Elise was a friendly, patient and talented designer. Michael the installer was fantastic. His communication and advice was fantastic as well his co-ordination of the trades. One slight hiccup in delivery date but this was due to Kinsman’s quality control picking up error in components prior to delivery which is a lot better than identifying error upon delivery. A very satisfied customer who would recommend Kinsman without hesitation.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Michael. If you would like to share your job number, we can can let Elise, Michael and our team know how happy you are. Regards, Kinsman Kinsman

The reviewer stated that an incentive was offered for this review

Kylie Brisbane

Kylie BrisbaneSouth East Queensland, QLD

Love my kinsman kitchen

published

I would absolutely recommend Kinsman Kitchens. Staff were always friendly, polite and helpful. The online communication portal was convenient and easy...and the best part is, my new kitchen looks great!

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Kylie Brisbane. If you can share your job number, we would like to share this with our team. Regards, Kinsman Kitchens

Laura

LauraSouth East Queensland, QLD

Great kitchen

published

Installation went smoothly and the installers were prompt and cleaned up every day before leaving.
Highly recommended. Regardless of reward, we would definitely recommend Kinsman Kitchens to anyone who is having a new kitchen

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Laura, Thank you for your positive feedback. If you would like to share your job number, we will pass this on to those involved. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Great kitchen design

published

Excellent guidance during our nervous time of designing our kitchen renovation. Our designer took the time to consider all our thoughts and ideas of what our dream kitchen would look like and has created a kitchen design that we are very pleased with. Thanks.

Customer Service
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Gary! If you could let us know who your designer is, we will be sure to pass this great feedback on. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Barbara MAY

Barbara MAYasked

do you have a contact in Darwin

2 answers
Deb S
Deb S

I actually found them through a Good Guys store near my home. Maybe you could ask at your nearest Good Guys if they offer the same service :)

Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Barbara MAY. Unfortunately we don't service Darwin at the moment, however we will let our Marketing team know of your interest. Apologies for any inconvenience. Regard, Kinsman Kitchens

Lisa M.

Lisa M.asked

How much does it cost to install an express kitchen

No answers
Justine

Justineasked

Who is responsible to be organising the tiler for splash back in kitchen. Is the contractor hired by kinsman kitchen who calls and organises with tiler installation of tiler.

1 answer
Sandy
Sandy

The installer; who kept it all together and offered good advice. However, in our case, the usual tiler had a death in the family and had to go overseas. We easily found a replacement

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