If your after communication , customer service, quality products do not go with this company, i am disgusted by this company. We just got it delivered with no plans and told they dont supply plans , also pieces missing and damaged. After they took our final payment they basically went to ground and never heard from them

I would never recommend these guys. I am still waiting on the delivery and no one wants to get back to you to tell what is going on. I really regret to go with Kinsman. I would always recommend to read the reviews before buying anything

Happy with our finished product however the process was not the best. A few misses with plans that created last minute extra costs we were unexpecting. Found the process a bit strange and I did not like the different payment methods. Started paying the portal to track money and then had to pay contracts for stone and trades directly which made for some confusion. Would have been good if indivicual contracts and plans were all accessible on the portal too for easy reference.
The team were good at responding to questions and phone enquiries. The installer was great.

I was quoted very reasonably for a kitchen Reno in Melbourne Eastern suburbs. Unfortunately I couldn't proceed due to budget constraints so I cancelled. Having read the reviews about poor customer service, I wish to state that my experience with return calls and deposit have been nothing but professional and expedient.

After contract signed and deposit was paid have waited 4 weeks simply to get a site inspection and now must wait until 2021 to get kitchen installed . Not good enough

Visited Good Guys at Campbelltown, met the lovely Maria . Was pleasantly surprised by how easy the whole process was. She was very easy to talk to, knowledgeable , showed us samples , colours of doors, handles . Walked away quite happy & positive

I feel regret that I dealt with them. The agreement was 10 days and I will received the kitchen and now it has been more than 4 weeks and I didn’t receive it and until now I don’t know when I will receive it so far they didn’t give me a specific date

The designer had limited samples and didn't help achieve the best design for the price. Didn't offer anything expertise, the showroom was basic and didn't show off the product.

I had 2 people measure and check and said they could do what was signed off then the CAD team delayed project weeks saying the couldn't customize until they finally agreed.

Delivery was incomplete so further week of delays.

I was disappointed every step of the way and wouldn't recommend or use again, especially paying close to $15k. I was happy to pay more to get designer guidance lux finishes and told the whole process was a 4-6 week turnaround even during covid, and 4 months later I'm still waiting.

Not worth the money.

Thank you Iveta for designing such a beautiful space. You were patient, you listened to our ideas, and always made time to answer our questions - phone, email and site visits. David from Kinsman was our kitchen installer. We are glad we paid the extra money for install. The attention to detail and craftsmanship was outstanding! He was efficient and pleasant to have in our home.
The only negative throughout the process was finalising plans. As they get submitted online, at times it was hard to speak to someone from CAD when I needed to discuss things. But overall, I am very happy with the end result :)

Over the last 3 years have brought and self installed both a Kitchen and then a walk in wardrobe. We are very happy with both final product.
The issue is after spending over 20K with this company there is zero after sales service.
I have requested on many occasions both thru Kinsman customer service and also thru Kinsman management for pricing to purchase after sales items to improve what we already have.
I have been utterly disappointed with zero reply from this company, no email reply nor phone call.
Will never recommend them to anyone.

Steve

Wasn't sure exactly what I wanted but Maria from Kinsman was very patient and explained everything, was knowledgeable, didn't rush me to make choices, was real with her conversation and made me feel comfortable

I put a deposit and signed the contract 2 months ago. I just recieved a phone call saying they had under priced the kitchen and will not be going ahead with the kitchen. I cant get through to the customer service or the manager. I did not know they could go back on a signed contract.

I love to cook and my new kitchen makes it so easy, I am happy to recommend Kinsman, if you want something that transcends generic however, use a cabinet maker, it will cost you 4 x more but you may be happier

Since the quote of my kitchen they provided a great product knowledge.great customer service,delivery on time and installation aa well.Contacted by their team members twice after installation of my kitchen

Apart from some minor issues when trying to contact customer service, overall all the process was without incident. The main thing is the quality of the trades - all went above and beyond. The quality of the cabinets, bench stone, hardware - all fantastic. Just love how bright this space is now. If you are wanting to go with Kinsman, just be patient, the whole process is a tiny bit slower than I expected, but worth the wait.