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Kinsman Kitchens

Kinsman Kitchens

3.7 from 384 reviews · View Statistics

Reviews

  • Customer Service
    3.7 (188)
  • Timeliness
    3.6 (175)
  • Job Satisfaction
    3.8 (149)
  • Rates and Fees
    3.6 (163)
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Joe

JoeQueensland

Ben Chadwick with Kinsman Kitchens- the Man

published

Kinsman installed a quality kitchen for a decent price and made the hole process relatively easy.
Ben Chadwick - salesman for kinsman is an honorable guy and genuinely tries to do the best he can for you.
would recommend a kinsman kitchen. ours is Flawless.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Joe. Thank you for sharing your great experience we can't wait to pass this onto our team! If you could kindly provide your job number that would be appreciated. Regards, Kinsman Group.

Joe
Joe
Allison T.

Allison T.

  • 2 reviews
  • 1 like

Terrible planning, drawn out process, just ok job

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Allison. We are truly sorry to hear that you have had issues with completion of your kitchen. We have sent you a message to gather some more information and how we can assist. Regards, Kinsman Kitchens

Joseph G.

Joseph G.Sydney, NSW

Amazing product! Very happy!

published

After having an amazing kitchen installed by Kinsman last year, we had Kinsman come back this year to renovate our laundry! And what an amazing job they did - from the design right through to the install - we are so incredibly happy!! It’s great to have such professional people to deal with! They don’t just make, they create!
MUNAL21014

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Joseph G. Thank you for sharing your great experience with us. We wish you many great years in your beautiful new kitchen and laundry! Kind regards, Kinsman Group.

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The disappearing consultant

published

We called to the good guys in thomastown and booked a visit by a consultant. The consultant rang the morning booked to cancel and reschedule for 2 days later. When she called she explained that kinsman do not make kitchens they screw together flat packs. We had to accept all standard size cabinetry. This left several blank spaces because our kitchen space was not divisible by standard widths. The consult took 4 hours and was unfinished. The consultant said she was tired and wanted to go home she promised to email us a quote. That was 3 weeks ago and we have not heard anything since. A total waste of everyone’s time.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi David. Thank you for bringing this to our attention and we are truly sorry to hear this was your experience. We would appreciate the opportunity to discuss this further and have sent you a private message. Regards, Kinsman Group

  • Verified customer

Kitchen we always wanted.

published

From our first contact at the Kinsman Kitchens Display at The Good Guys Campbelltown store, right through to the completion date we found the company staff and the company as a whole, both friendly and professional. We are extremely happy with the final result and only wish we had updated sooner. So happy to see those old back breaking cupboards replaced with easy to use drawers! Thank you Kinsman and ladies!

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Ian. We are pleased to hear you had such a great experience and are glad we could assist with your project! If you could kindly provide your job number we would love to pass your feedback onto our team. Kind regards, Kinsman Group.

IAN
IAN

JOB REF MDNCM21015

Sil

SilIllawarra, NSW

  • 2 reviews

Love Love Love

published

From our designer to our installer to the phone customer service to the online support to the after care - our whole experience has been amazing. Things were actioned when they said, everyone was more than helpful in every aspect. All my questions answered and ideas listened to. My kitchen is beautiful, functional, easy to clean and our installer did a great job. Quality is fantastic. We’ll definitely be doing more with Kinsman in the future.
MDNWW20056

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

We are delighted to hear this Sil and we look forward to working with you again. Wishing you many happy years in your new kitchen. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Sal C.

Sal C.Sydney, NSW

The perfect addition to our home

published

My husband and I were looking at the kitchens at the good guys, here is where we met the lovely lady Leanne who was knowledgeable and passionate about her kinsman kitchen. Once the kitchen was started we were allocated Richard to our job. We were very pleased with his work and attention to detail, and he made us very comfortable with the whole process.We would recommend the team at kinsman kitchens without hesitation.

Customer Service
Timeliness
Job Satisfaction
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your review Sal. We are so happy to hear how well everything went and will be sharing this with our team. Regard, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

L.c.p.

L.c.p.South East Queensland, QLD

Love our new kitchen

published

My sister and I talked to a great lady about our kitchen on many occasions she was a great help in helping us to choose our countoups and handles for cupboards and draws. And the lady was a great help with the design of our kitchen we just love our kitchen we still can't get over how good it is so thank for everything r xxx

1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi L.c.p. We are pleased to hear you love your new kitchen and our team assisted with the ease of your project. If you could please provide your job number we would love to pass the feedback on. Regards, Kinsman Group.

The reviewer stated that an incentive was offered for this review

Steve B

Steve BIllawarra, NSW

  • 2 reviews
  • 1 like

Waste of time

published

We chased Kinsman back in October, even then it was hard to get an appointment, we had to travel an hour to the nearest showroom as they would not do a home appointment and waited another month for that. Then 2 months for the site check, its now been more than 3 months and have not got passed 1st base yet. I feel like I've been lied to all along, spoken to multiple consultants, promised multiple timelines, none of which where accurate. Will cancel my order today, very unprofessional Kinsman.

Customer Service
Timeliness
Incentivised ReviewNo
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Steve B. We are so disappointed to hear there are issues progressing your job to the next stage. We would like to follow this up for you and have sent you a private message to gather some more information. Regards, Kinsman Kitchens

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Avoid kinsman at all costs

published

After 6 months of disastrous planning we finally got our cabinets delivered today. Unprotected, stickers on doors and 11 damaged cabinets and still counting!
It’s devastating to realise we should have followed our gut and pulled out when we realised how unpleasant, unprofessional your company is! And we won’t be shy in telling everyone to avoid you! Gutted, furious with full time work and a new school year how do u expect families to cope without a kitchen and laundry

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Incentivised ReviewNo
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Nichole A. We are disappointed to hear about your experience so far and have reached out on another social platform for further details. Regards, Kinsman Group.

Cathie - MDVDR21078

Cathie - MDVDR21078Southwest, VIC

Absolutely love our new kitchen!

published

Our experience with Kinsman has been excellent. Everything was delivered as promised and on time. Their customer service is amazing. We are now getting them to do our new laundry.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Cathie. We are delighted to hear about your experience and have passed your positive feedback onto our team! Thank you, Kinsman Group.

Macgregor

MacgregorSouth East Queensland, QLD

Do not use this company

published
Customer Service
Timeliness
Job Satisfaction
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Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Love my new Kitchen!

published

Picked a bad year to consider renovating thanks to covid but Kinsman Kitchens made the process/completion possible. Their expertise and communication was appreciated and I would highly recommended, very professional.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Guy

GuySouth East Queensland, QLD

Really happy with my new kitchen !!!!

published

Even though with Christmas coming, which made it really tight.......and the fact that it is not hundred per cent finished, we are very happy with the result. It looks amazing and we have to add that all the tradies were very professional , efficient and extremely friendly.
Everything works very well, top quality cupboards and soft closing doors and drawers, easy to clean.
We would certainly recommend this company to anyone.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Guy,
We are pleased to hear about your positive experience with your new kitchen and can't wait to pass on the feedback to our team! could you please kindly provide your job number to let our team know.
Kind regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Peter Garrad

Peter GarradSydney, NSW

Great kitchen

published

Everything fitted together perfectly and very easy to assemble. Kitchen turned out exactly how we wanted it. After sales service was great and two minor issues we had were rectified in a very timely manner.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Peter,
Thank you for providing your feedback we are delighted to hear about your experience and have located your job number to pass this onto our team.
Kind Regards,
Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

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How embarrassing!!

published

Disappointed! Took our last payment and a couple of days later told me the didn’t have runners for the draws. Seriously?? Now having to live out of plastic containers for 2 weeks. A wardrobe manufacturer that doesn’t have draw runners.... I would be embarrassed

Customer Service
Timeliness
Incentivised ReviewNo
3 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens
BadService
BadService
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Daniel,
We do apologise this has inconvenienced you and will continue to work with you during this time.
Regards,
Kinsman Kitchens

suzanne

suzanneSouth East Queensland, QLD

  • 3 reviews

Unreal

published

I found the staff to be excellent Annette the office lady couldn’t do more for me. Steve the guy that put the kitchen in did a fantastic job would totally recommend him and this company

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Suzanne. We are glad to hear about your experience and have passed on the feedback to Annette! Thank you, Kinsman Group.

Very happy with results

published

Very happy with the service. The in home designer was very helpful, listened to my wants and needs . The waiting time for cabinets was less than expected. The installer was great arrived on time and was very professional . I have read a lot of negative reviews but I have had a great experience. More than happy with my new kitchen

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Vanessa. Thank you for letting us know about your positive experience we are glad to hear! so we can pass on the feedback to our team could you please kindly provide your job number. Thank you, Kinsman Group.

Vanessa B.
Vanessa B.

Job number is MDNER21017

Stew

StewSouth East Queensland, QLD

  • 2 reviews

I finally have the Kitchen I have always wanted

published

Highly recommend Kinsman Kitchens
As this was our first kitchen redo the staff at Kinsman made the whole experience an enjoyable one. Their staff were professional and a pleasure to deal with, nothing was to much trouble for them. The product they provided was above our expectation. We highly recommend Kinsman Kitchens to anyone thinking of doing a new kitchen, you won't be disappointed.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Stew, We are so happy to hear this and would love to share this with our team, particularly those involved in making your experience such a positive one. We have sent you a message for more information. Kind regards, Kinsman Kitchens

Kaz

KazGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very well designed Kitchen that looks fabulous.

published

We are very happy with our new Kinsman Kitchen. We have had a very positive experience from the salesman in-store to the installation process. The designer was very professional and designed a well thought out spacious and functional kitchen that had previously been very congested. The installation was very professionally done and all tradesmen were helpful and respectful in our home. I would recommend Kinsman Kitchens to others. I would liike to add that we always had communication through the Portal and the Tradies themselves.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

We are delighted with your feedback Kaz and wish you many happy memories in your new kitchen. Regards, Kinsman Kitchens

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Questions & Answers

Chad

Chadasked

Hi - Have a study nook i'm looking to build and just wondering the range it will cost if anyone could comment? My space is 170cm w x 80cm d.

1 answer
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Chad. Unfortunately the costing is dependent on a range of factors, if you would like i can pass your details onto our Sales department and they can contact you to discuss further exactly what you are after ? I would just require your contact number, email and state please. Regards, Kinsman Kitchens.

Elizabeth

Elizabethasked

Wondering how much it costs to install a kitchen? Reviews also seem concerning with high additional costs as building is happening. Just after some more info before proceeding.

3 answers
Vic
Vic

Hi Elizabeth depending on the size, I had my kitchen installed in 3 days for $1,800. This doesn’t include any appliances as I have Electricians in the family. By the way the kinsman installer was excellent not one edge out of place.

Paul C
Paul C

Hello Elizabeth, It depends on the size of your kitchen as to how much you spend. The good thing with Kinsman is that the quote they gave was the all up price to install the kitchen. There were no additional costs. The only additional cost was the cost of the appliances.

Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Elizabeth. As per above responses the cost is dependent on your kitchen. If you could please reach out via private message we would be more than happy to organise our sales team to contact you directly. Thank you, Kinsman.

Shafna Z.

Shafna Z.asked

Where are the door hinges made from?

1 answer
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Shafna. All door hinges come from a third party supplier Hettich :)

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