Kinsman Kitchens is offering one reviewer each month (starting from March 13th 2018) the chance to win a $200 Good Guys Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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If your after communication , customer service, quality products do not go with this company, i am disgusted by this company. We just got it delivered with no plans and told they dont supply plans , also pieces missing and damaged. After they took our final payment they basically went to ground and never heard from them
The reviewer stated that an incentive was offered for this review
- Verified customer
The worst customer service I have ever encountered. Stay well away.
I wish I had read the reviews first before depositing money.
After many many attempts to get clarification through my message portal still as yet not answered,
I had no option but to Cancel this kitchen.
[Name Removed] my coordinator just would not answer my very simple questions. Like "when will my Kitchen handles arrive" and what are my Options on the Progress payment".
When I called her she's either in a meeting or gets her secretary to lie that she's in a meeting when in fact she just doesn't want to talk to me.
This coordinator is bad for ...
Horrible Experience So Far
I would never recommend these guys. I am still waiting on the delivery and no one wants to get back to you to tell what is going on. I really regret to go with Kinsman. I would always recommend to read the reviews before buying anything
Happy with our finished product however the process was not the best. A few misses with plans that created last minute extra costs we were unexpecting. Found the process a bit strange and I did not like the different payment methods. Started paying the portal to track money and then had to pay contracts for stone and trades directly which made for some confusion. Would have been good if indivicual contracts and plans were all accessible on the portal too for easy reference.
The team were good at responding to questions and phone enquiries. The installer was great.
The reviewer stated that an incentive was offered for this review
Great customer service
I was quoted very reasonably for a kitchen Reno in Melbourne Eastern suburbs. Unfortunately I couldn't proceed due to budget constraints so I cancelled. Having read the reviews about poor customer service, I wish to state that my experience with return calls and deposit have been nothing but professional and expedient.
A big lesson - read the reviews first. This company offers great warranties...but delivers on none. My laminate benchtop swelled directly around the sink within months of purchase. This is agreed “water damage” & apparently my fault. Fancy using one’s sink to access water! If a laminate surface can’t stand up to a wipe down with a damp cloth, it has no business being anywhere near a sink. I have warped pantry doors, a badly sagging under sink shelf to the point that it is unusable, rusted hinges...all well within the warranty period...& all put...down to customer “wear & tear”. What is a warranty worth nowadays? The company is nothing more than import flat pack mob - the reason why it takes 12 weeks for every door etc to be available. Go through a proper kitchen company that doesn’t dump your entire kitchen on you days before instal & have you sign off on a bunch of disclaimers the various bits won’t be damaged before installation. Read the reviews & buy a kitchen that stand up to the impressive hype these salespeople carry on about...but fail dismally to deliver. I’m now off to the Office of Fair & Ombudsman, as I have told them, which doesn’t appear to bother them in the slightest. Very very disappointed with GGs for endorsing this company.
We should have read the poor reviews before going with Kinsman
After contract signed and deposit was paid have waited 4 weeks simply to get a site inspection and now must wait until 2021 to get kitchen installed . Not good enough
If you value your time or sanity, Kinsman Kitchens are not for you
Pay attention to the fact that there are over 100 one and two star reviews. That is not an accident or an error. It's a pattern and the experience that lead to those reviews is likely to happen to you. Basically, if you feel 100% confident that you can choose every detail of your kitchen at the first one hour consultation and not need any changes, then Kinsman might be right for you. But if there is any chance that you'll need to modify your plans, choose another company. Because Kinsman will NOT answer your calls, NOT return your voicemai...ls and NOT respond to your written messages. This will leave you wasting huge amounts of your own time and sanity trying to get a response. It will leave you feeling frustrated, drained and regretful. Yes, they may post something that looks helpful under this message. But don't be deceived. There won't be any follow through. It's just for show. Do yourself a favour - choose another company. I wish I had.
Visited Good Guys at Campbelltown, met the lovely Maria . Was pleasantly surprised by how easy the whole process was. She was very easy to talk to, knowledgeable , showed us samples , colours of doors, handles . Walked away quite happy & positive
I feel regret that I dealt with them. The agreement was 10 days and I will received the kitchen and now it has been more than 4 weeks and I didn’t receive it and until now I don’t know when I will receive it so far they didn’t give me a specific date
The showroom consultant, Naomi, was very friendly, knowledgeable and helpful during the design process. However, problems started arising when the kitchen was delivered.
There were multiple items missing in the delivery which affected our overall completion date.
The internal breakfast bar panel and the overhead panel was the incorrect size.
The black shadow line was grossly undersized to the point where it affected the design that was sold to us which was clearly illustrated on the online drawings.The black shadow line was resupplied, however ...
recommend alternative company
The designer had limited samples and didn't help achieve the best design for the price. Didn't offer anything expertise, the showroom was basic and didn't show off the product.
I had 2 people measure and check and said they could do what was signed off then the CAD team delayed project weeks saying the couldn't customize until they finally agreed.
Delivery was incomplete so further week of delays.
I was disappointed every step of the way and wouldn't recommend or use again, especially paying close to $15k. I was happy to pay more to get designer guidance lux finishes and told the whole process was a 4-6 week turnaround even during covid, and 4 months later I'm still waiting.
Not worth the money.
Absolutely love our new kitchen!
Thank you Iveta for designing such a beautiful space. You were patient, you listened to our ideas, and always made time to answer our questions - phone, email and site visits. David from Kinsman was our kitchen installer. We are glad we paid the extra money for install. The attention to detail and craftsmanship was outstanding! He was efficient and pleasant to have in our home.
The only negative throughout the process was finalising plans. As they get submitted online, at times it was hard to speak to someone from CAD when I needed to discuss things. But overall, I am very happy with the end result :)
Zero Customer Service
Over the last 3 years have brought and self installed both a Kitchen and then a walk in wardrobe. We are very happy with both final product.
The issue is after spending over 20K with this company there is zero after sales service.
I have requested on many occasions both thru Kinsman customer service and also thru Kinsman management for pricing to purchase after sales items to improve what we already have.
I have been utterly disappointed with zero reply from this company, no email reply nor phone call.
Will never recommend them to anyone.
The worst company i have ever dealt with.
I put a deposit and signed the contract 2 months ago. I just recieved a phone call saying they had under priced the kitchen and will not be going ahead with the kitchen. I cant get through to the customer service or the manager. I did not know they could go back on a signed contract.
Style plus value for money
I love to cook and my new kitchen makes it so easy, I am happy to recommend Kinsman, if you want something that transcends generic however, use a cabinet maker, it will cost you 4 x more but you may be happier
Since the quote of my kitchen they provided a great product knowledge.great customer service,delivery on time and installation aa well.Contacted by their team members twice after installation of my kitchen
Love My New Kitchen
Apart from some minor issues when trying to contact customer service, overall all the process was without incident. The main thing is the quality of the trades - all went above and beyond. The quality of the cabinets, bench stone, hardware - all fantastic. Just love how bright this space is now. If you are wanting to go with Kinsman, just be patient, the whole process is a tiny bit slower than I expected, but worth the wait.
Good product. Atrocious service.
Wish our Kinsman Wardrobe looked as good as the ones on The Block. STILL waiting for our wardrobe to be finished. We originally ordered our wardrobes back in July, it is now the end of September. We’ve met every condition of our contract with Kinsman. It is so disappointing that Kinsman has failed to do the same. Panels in our order were damaged and the shelves and kicks were missing. No one from Kinsman phoned us, it was always us chasing them. Out of the blue, we finally received replacements but no calls from Kinsman telling us what happens ...next. We had to ring them and we were told to wait for a call from our installer. Not surprisingly we still haven’t received a call. All issues we have experienced throughout this process have been caused by Kinsman and yet no one there seems keen to be proactive or provide decent customer service. It would be nice to feel like Kinsman had a sense of urgency to correct the issue or fast track the completion of our job but that’s not happening at all. I will not be recommending Kinsman to anyone, which is a real shame because the product is good but the frustrating process of ordering and delivery has turned me off this company for good.
Questions & Answers
Hi - Have a study nook i'm looking to build and just wondering the range it will cost if anyone could comment? My space is 170cm w x 80cm d.
Kinsman G.Kinsman Kitchens
Hi Chad. Unfortunately the costing is dependent on a range of factors, if you would like i can pass your details onto our Sales department and they can contact you to discuss further exactly what you are after ? I would just require your contact number, email and state please. Regards, Kinsman Kitchens.
Wondering how much it costs to install a kitchen? Reviews also seem concerning with high additional costs as building is happening. Just after some more info before proceeding.
Hi Elizabeth depending on the size, I had my kitchen installed in 3 days for $1,800. This doesn’t include any appliances as I have Electricians in the family. By the way the kinsman installer was excellent not one edge out of place.
Hello Elizabeth, It depends on the size of your kitchen as to how much you spend. The good thing with Kinsman is that the quote they gave was the all up price to install the kitchen. There were no additional costs. The only additional cost was the cost of the appliances.
Kinsman G.Kinsman Kitchens
Hi Elizabeth. As per above responses the cost is dependent on your kitchen. If you could please reach out via private message we would be more than happy to organise our sales team to contact you directly. Thank you, Kinsman.
Where are the door hinges made from?
Kinsman G.Kinsman Kitchens
Hi Shafna. All door hinges come from a third party supplier Hettich :)
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