Kinsman Kitchens

Kinsman Kitchens

 Verifiedkinsman.com.au
Kinsman Kitchens
3.5

812 reviews

PositivevsNegative
64% · 520272 · 33%
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Customer Service
3.5
Timeliness
3.4
Job Satisfaction
3.6
Rates and Fees
3.4

Reviews

812 reviews
Jaikar S.
Jaikar S.
  Fair Incentive

Perfect Bedroom Interior

The ideas and concept that I had planned to make for my sons bedroom were perfectly executed by the people at Kinsman Show reply
Angela
Angela
  Fair Incentive

Great first time experience !

The process was very easy and follow ups were great. Show reply
Helen B
Helen B
  Fair Incentive

High quality product

My experience with Kinsman Kitchens was fantastic from design to install. I was regularly provided with updates on how my project was progressing, communication was wonderful. The product design was exactly what I wanted and the quality and finish of the product was above my expectations. Definitely recommend. Show reply
Barbara B
Barbara B
  Fair Incentive

Fantastic

Used Kinsman for our wardrobes. Absolutely love the end result. Lighting in the wardrobes when you open the doors is fantastic. Would definitely use them agaim Show reply
Rhonda
RhondaGreater Melbourne (Outer), VIC
  Fair Incentive

Fantastic

Great service and advise from start to install with follow up to see if we where happy with new wardrobe Show reply
Timeliness
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James M
James MGreater Melbourne (Inner), VIC2 posts
  Verified

Kitchen panels delaminate towards end of warranty. They offer no fix

Purchased top of the range kitchen - white gloss with dura edges etc to have the kitchen completely delaminate exactly at the end of warranty. Called them to see if they still have the same product and they do. They were unaware of how to fix it.

Don’t purchase if you intend to keep your kitchen more than 5 years. Warranty was 7 years but only one panel delaminated, followed by 50% of them after 7. We meticulously looked after the product too

Been offered by Kinsman to buy all the new components as the warranty period is finished. Asked them if the product had been fixed and they said no, they’re still producing the same kitchen the same way.

Seems they just don’t learn from their mistakes. Definitely do not buy a Kinsman Kitchen

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Kate Louise R.
Kate Louise R.Southwest, VIC
  Fair Incentive

Love our New Kitcheb

Kinsman were attentive, listened to what we wanted and came up with iur dream, practical and functional kitchen. Show reply
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
SimeonK
SimeonKGreater Melbourne (Metropolitan), VIC
 

Kinsman Makes Good!

After an initial tennis rally of unforeseen issues Kinsman Kitchens made good!

Thank you for understanding your customers and assisting in resolving the issue in a timely manner. Show reply

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
D & K
D & KSydney, NSW7 posts
 
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Supriya
SupriyaGreater Melbourne (Inner), VIC
  Fair Incentive

renovating during covid

we had our kitchen and laundry renovated by Kinsman and our experience was very good. The designer actually listened and helped us design our perfect kitchen. We had just started the reno and covid hit so it was quite painful with not getting trades in when we wanted and the reno took much longer than planned. But it was worth it in the end, the customer care team were very responsive and we love our new kitchen and laundry. The quality of the cabinetry and fittings is very good and overall we were very pleased Show reply
Julia K.
Julia K.
 
Kinsman Kitchens
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TRUDY F
TRUDY F
  Fair Incentive

My Kitchen is great

Kinsman were great. The products are quality and the installation was done with care and consideration. My kitchen looks awesome. Show reply
Rates and Fees
Teg
TegSydney, NSW4 posts
  Fair Incentive
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Alison
Alison2 posts
 

Wholesale kitchens direct

This company lied about the installation date by two months.
They had absolutely no customer service whatsoever and no accountability once the deposit was paid.
The kitchen came incomplete and is no better quality than one from Bunnings.
When they returned my calls the id on my phone came up as wholesale Kitchens direct.
They are nothing more than a budget joinery
I would not recommend them at all.
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MichellG
MichellGSouth East Queensland, QLD
 

Word of Caution engaging this company

My extreme dissatisfaction and disappointment with produce and service provided by Kinsman and the recommended installer.

My experience has been marred by delays, poor service, and subpar product quality.

I word of caution regarding the recommended installer provided by Kinsman. They are not directly accountable to Kinsman and work independently. Therefore, any issues with installation fall solely between the installer and yourself.

Furthermore, the handling of my complaints by all parties involved has been woefully inadequate.

I expected better from a company of Kinsman's stature.

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Questions & Answers

Frequently Asked Questions about Kinsman Kitchens

Does Kinsman carry out the installation of the kitchen, laundry, wardrobe or home office?

Kinsman operates a design and supply-only business. Kinsman provides the names of licensed tradespeople in your area who can assist you to install your kitchen. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your kitchen.The supply-only contract is an excellent opportunity for the customer to save money as the customer has the benefit of dealing with the tradespeople themselves.

If I've paid a deposit on my cabinetry, and have changed my mind and want to cancel. Can I get my money back?

There is a 5-day cooling off period. Beyond this period, you have entered into a legal contract which states Kinsman Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion, subject to the non-excludable guarantees and warranties under Australian Consumer Law. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.

What does my warranty cover?

Please refer to https://kinsman.com.au/quality-guarantee/ for details.

What should I do if I have a complaint?

Kinsman would recommend logging in to the online portal with your customer credentials and submitting your feedback or calling the Customer Service team on 1300 764 737 and quote your job number. This way Kinsman can work on any issues and provide a solution in a timely manner.

Latest Consumer Questions

Eden
Eden

I pàid the deposit and under family circumstances unexpected financial issues how can i ask for more yime to waitt if i will continue the project coz i do not want to assume that i can still do sving for a big amount of money. And i don't understand the message that i received àbout the payment of $500 need to pay .Please explain it to me further please coz i am planning to go home to my family

Michelle W.
Michelle W.

I would like to understand your complaints process please. I've asked multiple times for an issue to be escalated and a complaint logged but I hear nothing. I have had serious issues of bullying, pressuring, bad workmanship with your stone company. I have a large piece of my benchtop on my garage floor - for months. This was supposed to be an Oct guaranteed installation but it's almost January. I'm a little over Kinsmans saying this has nothing to do with you.... I didn't seek out this Stone company! You handed my job to them

Mrs R
Mrs R  

I doubt they have a complaints process. I asked to complain and was put through to a manager who didn’t really let me speak properly, interrupted me and did not apologise once for delays. Appalling. Never ever again

Yyang G.
Yyang G.

How do you find their products, are they overpriced due to too many tv marketing or they worth the price. Have any one compare them with any Brisbane local kitchen company?

Taryn M.
Taryn M.  

Hope you didn't go through Kinsman. Overpriced for low quality products. Bad customer service. They take all your money and leave you dry. Best to shop around with local kitchen company. I regret going with them. Good luck

Amy S.
Amy S.  

I have compared with two other cabinetry companies and kingsman have come in cheaper for their cabinets.

AngyCash
AngyCash  

Try Rod’s Kitchens in Meadowbrook, I had a great experience with them recently.

See all Kinsman Kitchens questions

Details

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Contact info for Kinsman Kitchens

  • ABN: 41621681883

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