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Kinsman Kitchens

Kinsman Kitchens

3.8 from 238 reviews

Reviews

Review distribution

5 star
146
4 star
21
3 star
7
2 star
12
1 star
52

Son

Son

  • 2 reviews

Happy to take payment. Awful non-existent customer service.

published
Customer Service
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Steve B

Steve B

  • 2 reviews

A great result.

published

After putting up with our less than satisfactory kitchen for way too long, we bit the bullet and decided to sign up with Kinsman kitchens. Guy was terrific to deal with came up with ideas that suited our tastes perfectly. I was particularly impressed with how professional the tradies were, absolute top shelf. Now we have a kitchen we can be proud of for years to come.

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for sharing your experience Steve B. We will share this feedback with Guy and the team. Regards, Kinsman Kitchens

Customer service

published

After visiting the Taren Point Showroom and speaking with the lovely Rosamaria I was very impressed with what was on offer. She explained everything to me that no other company had and there was no pushy sales. Looking forward to my design appointment.

Customer Service
Timeliness
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Lisa. We will be sure to share this with the team at Taren Point Showroom. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Raven

RavenSouth East Queensland, QLD

  • 2 reviews

Happy life

published

I was so pleased to work with Kinsman Kitchens to replace a very tired 20 year old kitchen. From initial design, layout, finishes and accessories to delivery and installation I found the Kinsman team excellent. They were always contactable, they cared for the product..especially those delivery guys, and Steve who installed was awesome...professional, tidy, meticulous. I chose Oxford Venette and am so happy with the finished look and liveability of the cabinets. And delivery time was amazing...about 3 weeks earlier than anticipated but that was fine. All up...a great experience and a great product. thanks Kinsman Kitchens and team.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi raven, Thank you for letting us know about your experience with our team. We would like to share this with those involved and have sent you a private message. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


Arvin Villano

Arvin VillanoIllawarra, NSW

We love our new kitchen!!!

published

Our kitchen design and finish is so nice that all of us hangs out in that area of the house most of the time. The installer was the best, we still call him for questions and he is always polite and friendly. My bro in law and a friend also had their kitchens done when they saw our new kitchen. It's one of the best investment we did.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for sharing your feedback and pictures Arvin. We wish you and your family many happy years in your new kitchen. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


without fault,complete and correct in every way....

published

Installer is highly professional and helpful.The cabinets are high quality and beautiful.The end result was just what we are looking for in taking an old out-dated style kitchen to a new modern look.The whole process was easy and a pleasure to work through. Stress free experience!!!.Thank you.

Customer Service
Job Satisfaction
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you Jaison. We will be sure to pass this on to all involved in your new kitchen renovation. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


Bozica

BozicaSouth East Queensland, QLD

professional service

published

Very good communication skills. Clear agreement with appropriate explanation. The installer completed work within agreed timeline. Friendly attitudes from everyone involved. Final inspection was provided after the kitchen was completed. All went pretty smoothly. I would recommend the Kinsman Kitchens to my friends.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your feedback Bozica. We wish you many happy years in your new Kitchen. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


Callan

CallanGreater Melbourne (Outer), VIC

New kitchen - Problems as soon as it was delivered - Terrible customers service.

published
Customer Service
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Callan. Thank you for taking the time to detail your experience, and we apologise for the issues you've had with completion. We have sent you a private message so we can help resolve your concerns, Regards, Kinsman Kitchens

Javad

Javad

  • 2 reviews

Terrible customer services and unreliable

published

Signed contract and paid deposit almost $7000 and rely on their word to install kitchen before Xmas. So, I organised another jobs which were supposed to be done after kitchen installation. After one week, Kinsman manager Siraj called me and said that the kitchen will not be installed by Xmas. He did not care that I am losing money for the other organised jobs due to rely on Kinsman. Guys do not trust them. write it down whatever you need and claim penalty if they do not do your job.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good morning Javad. We are sorry to hear that this has been your experience and would like to discuss further. We have sent you a private message so we can follow this up. Regards, Kinsman Kitchens

Katarina G

Katarina GSouth East Queensland, QLD

  • 2 reviews

New Kitchen - YAY!

published

Jonathan came out and listened and designed our dream kitchen without any pushy sales tactics. Communication and design are outstanding. Spent hours with us designing what we wanted. Highly recommend.

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you Katarina G. We will pass this onto to Jonathan. Regards, Kinsman Kitchens


Jim

JimGreater Melbourne (Outer), VIC

So Far So Good.

published
Customer Service
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for taking the time to let us know about your experience to date Jim. We have sent you a private message so we can share this with those involved in your job so far. Regards, Kinsman Kitchens


Kinsman kitchen consultations

published

Just wanted to quickly say how happy my husband and I were with Jono today. His friendly approach, his professionalism and knowledge were very reassuring. Jono has spent 3-4hours with us, patient, informative, polite and respectful. Would recommend our experience to anyone.

1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you Michelle. We will let Jono know how happy you are. Kind Regards, Kinsman Kitchens


Joanne

JoanneSouth East Queensland, QLD

2 new kitchens

published

We had 2 kitchens installed in our house, they look great, all the tradies were lovely to deal with. The cabinets are fantastic, we changed our mind a few times along the way and they turned out just how we wanted.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you Joanne. We have sent you private message so we can share this with those involved in your jobs. Wishing you many happy years in your Kinsman Kitchens.

The reviewer stated that an incentive was offered for this review


Michele M

Michele MSouth East Queensland, QLD

  • 2 reviews

great service

published

Excellent service. Prompt arrival, consultant extremely friendly & helpful. Looking forward to our new Kinsman Kitchen! Jono was a pleasure to meet with and very good customer service. Thank you Jono!

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your feedback Michele. We will let Jono know how happy you are. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Shalini

ShaliniSydney

  • 3 reviews

Pure marketing, no substance

published
Customer Service
Timeliness
Job Satisfaction
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good afternoon Shalini. Firstly, we would like to apologies that this has been your experience and appreciate you bringing this to our attention. We have sent you a private message to discuss further. Regards, Kinsman Kitchens

Fiona D

Fiona DSydney, NSW

Great experience

published

I visited today to check out the range, My consultant was very helpful and explained the product expansively, really gets you thinking about how you would like your kitchen to be practical and look fantastic
Highly recommended

Customer Service
2 comments
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your review Fiona. If you can please let us know which showroom you attended, we would love to pass this feedback on. Regards, Kinsman Kitchens

Fiona D
Fiona D

Campbelltown...Leanne


Great experience

published

Kristin made me feel at ease And handled my un orthodox way of putting my ideas and budget with grace and shared her ideas .
We have designed a beautiful space and I cant thank her enough.

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you Nic for sharing your experience. We wish you all the best with your renovations. Regards, Kinsman Kitchens


EJG

EJGSouth East Queensland, QLD

Fantastic appraisal process

published

The presentation was great, covered all of our questions and we were not feeling pressured to buy anything. When selecting the types of cabinets, variances were explained, and easy to understand.

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you EJG. We have sent you a private message so we can share this with our team. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


Kitchen Appointment

published

Found the representative Johnathon from Kinsman Kitchens to be a very polite and easy to discuss the needs of a new kitchen with, he listened to the the suggestions I put forward and helped to make these fit into the design of the kitchen, was very impressed with his knowledge of products and willingness to give me the best plan possible

Customer Service
Timeliness
Job Satisfaction
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your comments Pauline. We will be sure to share this with Johnathon. Regards, Kinsman Kitchens


Hodgie

HodgieSydney, NSW

  • 2 reviews

Easy to work with

published

We had Angela come and do the design for our kitchen and she was very easy to deal with having good ideas for a layout and was not pushy at all. We've had to go back to the Good Guy's store in Artarmon to check on the colours that we've chosen and the people in store have also been helpful and accommodating. We're yet to have the kitchen installed because we're only a couple of weeks into the progress but if that goes as smoothly as this part has I will be impressed.

Customer Service
Timeliness
Rates and Fees
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your feedback Hodgie. We will be sure to share your experience with Angela and our Artarmon Showroom. Wishing you all the best with your renovation. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Lisa M.

Lisa M.asked

How much does it cost to install an express kitchen

No answers

Justine

Justineasked

Who is responsible to be organising the tiler for splash back in kitchen. Is the contractor hired by kinsman kitchen who calls and organises with tiler installation of tiler.

1 answer
Sandy
Sandy

The installer; who kept it all together and offered good advice. However, in our case, the usual tiler had a death in the family and had to go overseas. We easily found a replacement


suzanne

suzanneasked

I already have new cupboards put in and level - do you install stone bench top and glass splashback I'd like kinsman to do it, if not can you suggest the people that do it for you and I will go through them independently. Thanks

2 answers
Blue
Blue

The company is called Stone Effects based on the Sunshine Coast

suzanne
suzanne

I am in Sydney could you give me a Sydney number? Many thanks


Get an answer from our members and Kinsman Kitchens representatives

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