There was a bit of confusion along the way with the final plans but it all got sorted out fairly easily and in the end Kinsman delivered exactly what we planned. The tradesmen were fantastic, in particular the carpenter, David, was absolutely amazing!

I'm very pleased with the service that my wife and I got from Maria of Campbelltown. We asked quite a number of questions on the details we're buying from Kinsman Kitchen. Maria is very helpful, professional and knowledgeable about the Kinsman line and also about the supply and install process of the company.

Kinsmen have been a nightmare to deal with. Their outsourcing approach means that they are providing contradictory information constantly. I have been waiting months for my kitchen, and Kinsmen just email me on their platform and won’t even pick up the phone to call.
I am told that my kitchen will go to final measurement. I have read other reviews on this same issue and I’m considering lodging a complaint with the ombudsmen. Company’s like Kinsmen can’t make promises to customers like me and then shirk their responsibly once I sign a deposit. This has been a really disappointing experience.
Job number: MDNDR21022

Job: MDVDR20280
Dealing with Kinsman Kitchens was straight forward - they have check points along the way and highlight key areas to watch out for. The kitchen installer also indicated points to consider and was available at anytime to discuss them. Throughout the project all contacts were available and quickly responded to questions. They provided what was agreed, and made sure you were aware of things not included.

It's interesting to note that "the good guys kitchens" has much worse reviews than kinsman kitchens and they are the same. We went directly through kinsman and had a really good experience, great communications, helpful staff and the installer was fantastic (this will be different for everyone). We organised all the other trades but the help we got from the installer about the process was invaluable. The kitchen seems well built so far.

So happy with our new kitchen !!!
From initial consultation to delivery and installation was an easy process and great experience. Made a number of changes to our initial plans but nothing was an issue for them. Looking at using their services again in the near future. Thank you Kinsman

The team at Kinsman we’re fantastic. From the initial contact right through to finish they were professional and a pleasure to deal with. All the work was completed on time and hassle free.

I will like to thank you Kinsman for my new kitchen, love it. Love the cupboard space.
I waited 10 years for my new kitchen and Kinsman promise it be done in 2 days and perfect all stress free. I highly recommend.
Also will mention the Jimmy the installer and the rest of the Trade guys, always on time.

Sooo happy with our new kitchen!
Our designer Tony did a great job with the space we had, listened to what we were after and suggested great ideas. Our home feels complete with a brand new kitchen. From our design appointment, to customer service, to delievery and the install we could not fault the process. Our home was left clean, rubbish taken and spotless after our install also which was great! All around we could not be more happier with the whole process! My love for cooking has grown cooking in a brand new space which we love!

We are really happy with the finished kitchen, the team was experienced and friendly, communication was clear and project was finished on a timely basis. Reasonable price and finish was good.

I can’t fault the service that I got from start to finish from Kinsman Kitchens. Everything was an easy and smooth process the quality and design is perfect and now I can enjoy my beautiful kitchen.

My greatest regret is not researching prior. Every bad review I have read we can relate to. The communication is appalling. They do not respect or care for their customers. They do not respond to phone calls or emails. The pricing is outrageous. We chose Kinsman because we were fortunate to have had a very pleasant experience with Freedom kitchens in a different home. Lucky I guess! We are opting out of our contract while we still can and going with a PROFESSIONAL company!

I had a Kitchen designed and installed through Kinsman kitchens in June 2020. The attention to detail, workmanship, quality of materials and communication were all absolutely fantastic. Highly recommend their services to anyone.

Kinsman were easy to deal with at first until we paid our first deposit and then everything changed. Firstly Kinsman would not assist with touching base with installer and wiping their hands. Secondly, would not return phone calls or answer their phones. Customer service quite poor.
All the was a shame as they were highly recommended to us.

I was so impressed after visiting Good Guys at Home-based Campbelltown to discuss a kitchen and was absolutely impressed with Maria for all her help and knowledge. She made the process easy and had an amazing attitude and definitely made choosing designs so easy.