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Kitchen Warehouse VIC, Box Hill

Kitchen Warehouse VIC, Box Hill

4.4 from 19 reviews · View Details

Reviews

4.4

19 reviews
5
(13)
4
(4)
3
(0)
2
(1)
1
(1)
  • Product Quality
    4.9 (16)
  • Return Claim MadeYes (2) · No (15)
  • Customer Service
    4.2 (17)
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Jessica

JessicaGreater Melbourne (Metropolitan), VIC

Great store and super handy location

published

Good service. Great store. Lots of products to look at and excellent price when sales are on.
Excellent location and parking. Not too busy. Staff were helpful when I needed to return and product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Kath

KathGreater Melbourne (Outer), VIC

Excellent staff

published

I bought a Thermocafe by Thermos travel mug and had to exchange twice within a month due to a faulty mouthpiece that wouldn't stay closed.

Each time the staff were really wonderful with how they treated me during the return process.

In the end I gave up on the product and paid the difference to get a more expensive Thermos and could not have been happier with the process.

Customer Service
Return Claim MadeYes
Store LocationBox Hill VIC
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Josephine

JosephineGreater Melbourne (Metropolitan), VIC

Overall quite happy

published

Ordering the product by phone was 100% easy. Collecting it the next day, not so much. In this age of computers it should have been easy to look up my order from the day before, walk straight to my product, and bring it to the register area. Or better yet, knowing that I was coming that day, have the product at the register waiting for me. For some reason it took the staff nearly half an hour to find my product and deliver it to the register.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill, VIC
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Nicki

NickiGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Just discovered Kitchen Watehouse

published

I Googled a product I needed and Kitchen Warehouse came up in the search.
Checked the website & Called the store confirming product availability and price was great.
Visited the store and greeted by friendly staff who assisted me in locating the product.
Great staff

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill Vic
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Fantastic service

published

Great store. Oh how I could spend so much money here if I had it!
I've been helped by the same guy (Omar I think) each time I have visited and he was so helpful and friendly each time.
This week I only went in to make a very small purchase -2 individual Victorianox steak knives that I knew the Kitchen Warehouse would stock. Omar was super helpful with his service even though I was only making a small purchase.

At checkout he then thanked me by name. Obviously my details came up on the computer when VIP details were entered, but it was still nice to have that extra touch of personalised service, and is part of what this store stand out from others.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill South
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The reviewer stated that an incentive was offered for this review

GillyD

GillyDGreater Melbourne (Metropolitan), VIC

Do yourself a favour and shop at Kitchen Warehouse!!

published

Fabulous staff who can answer all your questions AND give you great tips that you may never have thought to even ask about. I have shopped at the Box Hill store often and have always had excellent service, it is a pleasure to visit a store that makes you feel welcome and valued, thanks Kitchen Warehouse Box Hill.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill
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Sallie

SallieSouthwest, VIC

Great selection, competitive prices

published

I was fitting out my new kitchen and loved the variety, prices and service. I spent several hours in the store and the staff were very helpful. Great experience, so much so l had to visit again when l was next in Melbourne.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill , Victoria
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EET

EETGreater Melbourne (Inner), VIC

Fantastic

published

Box Hill has a great range at fantastic prices. It is easily accessible with lots of car parks available. The store is always clean, has effective merchandising and the staff are friendly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill VIC
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BBgirrrl

BBgirrrlGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great store, exceptional staff!

published

Friendly, staff are knowledge extremely helpful. Great Range of quality products at competitive prices. It's always a pleasure to shop in Kitchen Warehouse Box Hill! Easy to access and park.

Return Claim MadeNo
Store LocationBox Hill ,Victoria
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Jennifer Greene

Jennifer GreeneGreater Melbourne (Outer), VIC

It is like Bunnings for women.

published

The size of the store and layout of products is excellent. The service is very good and you can find someone to help you if needed but they will let you just wander and look if you want to. I like that there is always something on special to look at or buy, which is usually the case with me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill , Victoria
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Elizabeth

ElizabethVictoria

Found something different

published

Before and after Christmas I’m always looking to find something different to add to my Christmas decorations. I remember walking into your store and on display at the front of the store was a table nicely set up with Christmas decorations. I found some decorations that were beautiful and different to what I was seeing in other stores. I purchased some and was happy. I am a bit fussy when it comes to decorating my house at Christmas. Post Christmas I returned back to your store and purchased a few more decorations.

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review

JenRae

JenRaeGreater Melbourne (Metropolitan), VIC

Excellent buy

published

I had to replace my roasting dish as it didn’t work on induction and need it to make gravy. Went in and had in mind to buy a cast iron enamel knowing it would cost me quite a bit and it had to be a particular colour., black.. Walked in and was shown a grey one on sale, Chasseur, for $100. Perfect. So happy and what a saving.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill, Kitchenwarehouse
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Amber

AmberGreater Melbourne (Inner), VIC

  • 2 reviews

Best kitchenware shop!

published

Great kitchenware shop! It has high quality products and everything you need for the kitchen! Huge selection of kitchenaid and le creuset, my favourite brands! I dont shop anywhere else!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox hill
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Bernice M.

Bernice M.Greater Melbourne (Outer), VIC

Rushed Customer

published

Went to buy a Magimix Cook Expert for mothers day gift (already did lots of research online) and the sales staff (f) was pleasant but we felt completely rushed. They couldn't do the deal fast enough, wasn't really interested in answering any questions in detail and just wanted to complete the transaction. They were busy, and we were social distancing but geez. It wasn't a $20 transaction, surely when a customer wants to spend $2K you can give them more than 5 mins of your time.
Won't be in a hurry to return to Kitchen Warehouse in future.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBox Hill
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Silvana

SilvanaGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.

Customer Service
Return Claim MadeYes
Store LocationMiddleborough Rd
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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Emilia

EmiliaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Service - Excellent Quality

published

The service was excellent! I purchased 2 picnic baskets with matching blankets, plates and cups. Such great prices, great quality and so much variety! I will definitely be going back!

Customer Service
Product Quality
Store LocationKitchen Warehouse Box Hill
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Anne

AnneGreater Melbourne (Metropolitan), VIC

What great variety!

published

I was very very happy to recently discover a Kitchen Warehouse in my local area. A good one stop shop with great variety. I am already planning my next visit!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Pallavi

PallaviGreater Melbourne (Outer), VIC

New favourite kitchen store

published

This is my new favourite kitchen store. I love their online shopping as well as the store at Boxhill,Vic which I visited. Very well organised and beautiful flow of products. I liked that the staff is helpful but respected my space. Awesome place to shop for kitchen and entertaining lovers!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBoxhill, Melbourne,Vic
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Wonderful Staff

published

Shopping at the new Box Hill store is such a pleasure. I have been in 3 times since it opened. The staff are so friendly & helpful. There is lots of stick to choose from & great special. Easy parking as well.

Product Quality
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
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