Poor breakage policy – Glass cannister set had two smashed items in the box. Glass fragments everywhere. Store wants the glass back to exchange the two items even though we provided a photo from home and the receipt from 2 days ago (boxing day). Just not practical and unwilling to help an honest customer. I don't recommend this store. Show details
Service and a smile – The staff at North lakes are wonderful..their assistance flawless.. this store especially now we know they are mum and dad stores, is my go to for all kitchen needs. Next up is an instant pot! Show reply
Love this store – This is a great store for all your kitchen needs. I have purchased so many of the appliances they stock & love the bake wares. They have a great range of decorating supplies. Show details · 1
Great Company – I live on Brisbane Southside and drive 40k to shop at Kitchen Warehouse. I love your products, prices and staff service. The range is great and always good quality. Please open a store on the Southside !! Show details
Quality and Convenience – I love having Kitchen Warehouse so close to where I live. They have such a great range, so many of those quirkier kitchen products that are difficult to find in other stores. Show details
Great range – I was very impressed with the product range and quality. I have been very happy with the durability of my purchases and the in store cooking experience was really enjoyable and informative. Show details
Great kitchen product store – I have enjoyed visiting North Lakes store since it first opened. They have a great range of products and I have bought a number of items for myself and for gifts. The staff are always friendly and helpful. Show details
Fabulous! – Great store with friendly, helpful staff. Definitely my go to when I shop for myself or for gifts. The products are all reputable and quality brands and the discount table is awesome Show details
stock and staff are one of the best – I have found the staff are always most helpful and knowable on what is in stock, always enjoy shopping here, the store is set out so you can find what you need easily Show details
Out of stock – I get really sick and tired of constantly looking online for items only to see out of stock, this isn’t just the odd item it seems to be running theme. Your a kitchen store for gods sake......sort yourselves out!
Pantry goals – Just purchased the 10 pack of Avanti clear containers. Infact 2 x 10 packs. So far I'm loving them. They look fantastic. Great value for money. Easy to clean and I love being able to see all my pantry staples easily and organised! Staff were helpful and even offered to help take new purchases to my car (newborn + pram + a bootload of containers = not enough hands) So thankyou, I will certainly be back! Show details · 1
Price match declined – I recently purchased a $230 food dehydrator from Northlakes store. Before paying I asked if they would price match online price. Staff said yes, but then it was declined due to the walk in store being in Byron Bay. I also tried to use $15 member voucher but was told it’s not valid for electrical appliances. Apparently I have to spend another $75 to use the $15 voucher and items can’t be on sale, reduced and so on. Show details
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Very Helpful Staff – I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within… Read more · 1
a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.
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Workshop – They always have just what you are looking for and are very friendly. I recently attended one of their workshops and it was an enjoyable morning with a friend that tagged along. Show details · 1
Wonderful staff – Rebecca from North Lakes served me when I rang and went out of her way to deliver the product to me. I was very impressed. Show reply
Expensive, Not very impressed – I recently visited the new Kitchen Warehouse store at North Lakes and sadly was hoping for a lot more. I found them overpriced and severely lacking in customer service , there was no one when I entered the store and eventually I found one person towards the back of the store. The stock was the same things you can buy at Harris Scarfe for much… Read more
less or Myer. But you can't complain about the service because there wasn't any! Sadly I will not be returning.
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