Koala Comforts

Avoid this business if you don’t want to lose your money. They take orders through their website and social media channels, but once payment is made, there is no follow-up, no delivery, and no customer support. Based on my experience, I would avoid them at all costs. Despite numerous complaints, they continue to operate through Shop, Facebook,… Read more

and Instagram. In my case, I paid for an order, received nothing, and was unable to get any response from the company. Proceed with extreme caution this company is just a shop front without product.

Terrible. Website says same day dispatch. It’s been weeks and no contact. The “Shop” app indicates they’re still waiting on information from merchant. I’ve have contacted Koala Comforts via many ways (different email addresses, chat on webpage, messenger etc). I have not received even an acknowledgement of receipt of my message or request. I am… Read more

now in the process of getting my money back through my bank. My understanding is that this is a total scam webpage. I wish I’d read these reviews first

scam, asked for money back through my bank - DO NOT USE

Absolutely the worst customer service, I placed an order and one month later still no delivery I tried every means possible to contact with no response, in the end I had to contact my bank to retrieve the money. STAY AWAY FROM THIS COMPANY.

Scam site. Ordered a blanket and it never arrived. No response from them at all when I tried to get refund. Avoid this site at all costs

Brought a weighted blanket from this so called company almost 3 weeks again. When I didn’t receive the item after 2 week tried to make contact with no response. A total scam which has since been reported. Would give it 0 stars if it would let me

Warning: This company processed my order, sent me a confirmation email, then I never heard from them again, despite following up on multiple platforms (email, Facebook). Wish I'd read these reviews first.

Absolute thieves! How can this company take money and not provide product! DISGUSTING

SCAM: My order was never shipped. I got a Sendle tracking number weeks after I ordered but it never arrived. I contacted Sendle and found out that they booked a Sendle pickup but then didn't answer when Sendle arrived, and then never rebooked for the package to be picked up. I sent numerous emails to the support and contact emails, however they… Read more

never responded - some of the emails also bounced back. I ended up getting my bank to reverse the charges.

Terrible experience from start to finish. I placed an order for two blankets over three weeks ago and only one showed up. I’ve tried contacting them through email, Instagram, and Facebook — not a single reply. After searching online, it’s clear this isn’t just me. There are endless reviews from other people saying they never got what they paid… Read more

for. At this point it feels like they take your money and hope you’ll just give up.

Well, I’m not giving up. Either I get the blanket I paid for or a full refund, or I’ll be going straight to Fair Trading. Businesses like this shouldn’t be able to keep scamming customers and getting away with it.

Save yourself the stress and buy elsewhere.

This company is a complete joke. I ordered TWO blankets over three weeks ago — and only ONE arrived. Since then, I’ve been completely ignored. I’ve sent multiple emails, messaged them on every social platform, and got zero response. After digging deeper, I found dozens of identical complaints — missing items, no communication, no refunds. This… Read more

isn’t bad service. This is straight-up theft.

Let me be clear: I’m not letting this go. You either send me my missing item or refund me immediately, or I will be filing a formal complaint with Fair Trading. This company should not be allowed to operate if this is how they treat customers.

Disgraceful, dodgy, and borderline criminal. Steer clear.

Worst company i have ever had to deal with. Failure to send the product and only when after emails bounced and then no response - a negative review on their facebook page saw an email for dispatch at 9pm that night - 1 hour after my FB complaint. Long time supposedly shipping and only half of the order arrived. No response to multiple emails re… Read more

same until another negative review on Facebook - saw me blocked from their site and an email from their supposed founder to gaslight me with an apparent apology and promise to get the remaining order in the post next day. Two weeks later and it still hadn't shipped. Again ignoring emails and it was only on threat of fair trading complaint that the rest of the order was apparently sent - however despite it being logged as delivered i am yet to receive it. Ordered 12 June and 21 July still not in possession of my order. This company needs to be put out of business.

SCAM! – It's a scam, I didn't look for the reviews before making a purchase and only found out when didn't receive my order.

Avoid this scam at all costs – Held my money for almost 3 weeks, no product, no communication. Bulls*it excuse for a company. Do NOT shop here. Absolutely furious.

Fraud site – They intentionally sent me the wrong product. The product was posted as sold out a few days after I ordered, so they must have thought to just send me a random thing to keep my sale. They do not reply to the multiple emails. No refund and now stuck with something I don’t need or use. Total fraud site, don’t use them.

Trash – Useless trash company, ignored my emails for three weeks Lie about shipping times (not shipped after three weeks) Have filed paypal claim

Do not trust this company – I ordered two weighted blankets in late March (KC3741). One arrived, but the other did not. A month later and I still have no response from the company. I am seeking a refund and will do what it takes to get my money back.

This business is a scam, avoid at all costs! – This company should be investigated for deceptive conduct and fraud. Ordered +$200 with advertised dispatch within 24hours. Over 3 weeks later with no shipping confirmation I reached out to the store via socials & email multiple times and have still not yet received a reply. I’m hoping through disputing the transaction that I can get part or some of my money back.

SCAM! – SCAM ordered weeks ago, no responses to emails, no phone number to call, I’ve messaged multiple times on Facebook. Still no response of product. Don’t buy from this company.

No customer service – I placed an order with this company about 5 weeks ago and have heard nothing since. No phone number so can't called. Sent email, fb messages and online chat with no response.

Terrible customer service and out of pocket! – Terrible customer service. Waited weeks for item to be delievered. No response when i emailed to enquire on delivery. I was then sent the wrong order. Again unable to get contact, tried Facebook and email. Eventually got a response that it would be sorted and again no response, no contact and left with wrong item and out of pocket financially. I do not recommend buying from this company.