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Makin Mattresses
- 2 reviews
- 1 like
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After sales service absent, seeming lack of concern for reputation.
Purchased a 'Bellissimo' 5 years ago, choose a medium due to back injury. Called Albury store last year and was told I had to go in store to discuss accessing 'Comfort Promise'. I mentioned I had difficulty attending store (injury and lack of vehicle) but staff were insistent. I put it to back of mind thinking I would need to go near store eventually. Today I called and asked if I could access the comfort promise, I acknowledged that it was 2 months past 5 years but mentioned my lack of vehicle, the previous conversation that indicated I had to...
Read more attend store, changes in back injury and that a harder mattress would give me a better sleep. I left my contacts and received a call back with a flat 'no' from the store person, passing on the response. My response was disappointment and I commented that I would no longer recommend the bed to others. I will be much farther from a MM store next time I need a new bed, and previous to today I would have travelled hours to visit store, now I will make bed last longer and/or consider other options.- Incentivised Review No
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The BED worth having
We purchased a Queen Bellissimo Duet Plush Mattress from Makin Mattresses at Parkinson. We are both really happy with our choice, both sleep a lot better than before, very comfortable, when one person gets up during the night, the other one isn’t disturbed. Very happy with the service from Makin Mattresses, delivered into bedroom, old mattress taken away for us. Will definitely buy from them next time.
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- 3 reviews
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The perfect mattress exists.....!!
We have never slept better and wake feeling so refreshed. These mattresses are to die for. We will never go anywhere else for a mattress again.
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Excellent customer service & quality locally made mattress
Was really impressed by customer service both in store and upon delivery. Comfy mattress that has improved my sleep already. Love that mattresses are locally made - mine was custom made and delivered within a week.
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Makin Mattresses Bellissimo The Duet Pocket Spring Queen mattress
Purchased a Bellissimo The Duet Pocket Spring Queen mattress from Makin Mattresses Brisbane North as a replacement to our previous mattress due to age [8 years]. Previous mattress was an earlier model of the The Duet. We are super have with the quality and comfort of our new mattress. Excellent price compared to the competitors and Australian made. Sales staff where very friendly and we had our mattress delivered within 2 days. Can't ask for anymore than that!
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- 4 reviews
- 2 likes
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Top Quality, Australian Made Mattresses!
I purchased a Chiro Firm mattress from the Adelaide store in 2010. After 12 years of use and supporting my 110kg+ rump, I decided to upgrade to the Indulgence mattress. Needless to say, these mattresses are by far the most durable and comfortable mattresses on the market. What's more is they are slightly bigger than European sized mattresses and are genuinely built to last. The delivery guys were super friendly too, set everything up for me and delivered it smack bang on the stated delivery time. 5/5 stars!
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- 3 reviews
- 2 likes
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Inferior Quality
We purchased a Queen Bed Base from the Newcastle Store. We paid for delivery to Port Macquarie. On receipt of the base we found that it was marked. We advised Makin Mattresses. No joy. Got NSW Fair Trading involved. Was provided with a second base. This base was worse than the first one. Again spoke to Makin Mattresses. No joy. Again got hold of NSW Fair Trading and were advised the Manager was not prepared to replace the base even though it was of inferior quality. The Manager was a very unpleasant character, with little or no custo...
Read moremer focus. Would I recommend buying a Makin Mattress product - DEFINITELY NOT!!! PS - we had a Makin mattress purchased from the Sandgate Store in Brisbane - one of the most uncomfortable mattresses we have ever purchased. We have since replaced that mattress.- Product Quality
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Great bed
Great bed , best nights sleep ever had while camping great addition for the van wish we bought these mattresses sooner
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Very helpful with purchase, mattress is absolutley devine - Caravan latex mattress
Purchased custom size king matilda latex mattress for us and 2x single matilda classic mattresses for the kids for our motorhome.
Sue at the Newcastle store was super helpful, holding the product for me until i was able to pick it up. Also, helping with selection.
The mattresses themselves we have been using for a few months now with plenty of trips. The king is just as confortable (or perhaps moreso) than our mattress at home. We absolutely love it and sleep really well while on the road. The kids mattresses are confortable as well, definitely would be fine for an adult too.
We couldnt be happier and wouldnt look anywhere else if we ever needed again.
Thanks!
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Quality Australian product; helpful service
It makes a difference when the company that sells the mattresses also makes them. Staff in the Fyshwick store were very knowledgeable about all the different mattresses and helped me find the right one for my needs. There is a wide range of prices, mattress types and comfort levels - the staff gave me all the relevant information and then left me plenty of space to choose. I ended up choosing the top-of-the-range Bellissimo because I genuinely found it the most comfortable for me. I’m very happy with it so far and I expect to get many years of use from it.
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- 2 reviews
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Motorhome mattress to measure, Great service and a good product
Service team were prompt and friendly.
Product was a great fit and quickly manufactured to measure.
Price great too
Well done to the Newcastle team
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- 2 reviews
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DO NOT BUY - Missleading, dismissive and refuse to refund
Tried a Belissimo mattress was ok in store.
When i got my purchase home from wear-house it was hard as a rock.
Took it back the next day still in plastic bag and I was told to sleep on it for 3 weeks it should get better.
I wanted to return it cause it was too hard for my back - staff refused and didn't give a rats - I was given the consumer affairs ph number instead - total fools when it comes to refunds.
Went to another bed shop and got a 7 day no questions asked satisfaction return on a better mattress.
Screw you Makin Mattrresess
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- 3 reviews
- 1 like
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Excellent service and quality
Previously purchased a mattress from them and was so pleased with the price quality and service we returned to purchase again for our guest bedroom.
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Quality of service and flexibility for delivery date outstanding!
Justine D from the Sandringham store served me and she was incredibly knowledgeable regarding the rage.
I wasn't pushed into purchasing the most expensive range. Instead, she digested my needs and found the perfect fit for me. I purchased the "Queen Natural Comfort Wool Plush Pocket Mattress".
My delivery date is not set yet and they were happy to await my instruction as to when it is confirmed. That flexibility of service is second to none especially when you are in between house moves.
Couldn't recommend Makin Mattresses more.
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The reviewer stated that an incentive was offered for this review
- 6 reviews
- 12 likes
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Rubbish
Bought a Bellissimo duet 4000lees than three years ago and has completely failed middle has sagged more than 150 mm
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Questions & Answers
Bought the top range of Bellissimo mattresses about 1 week ago at the Adelaide store. Overall it is very good quality except for the fabric stitches defects. A few fabric stitches on the joint of the edge are not trimmed off. Thought it is the top range and the excess stitches shouldn't have been left like that. And some areas of the edge were not stitched properly. I am wondering if it is replaceable or manufacturer can do some adjustment work on it?
Hi Terry - Thanks for reaching out. It's best to speak to the store directly as they will be able to review your product and give you a quicker solution.
Kate
I have spoken to the Adelaide store they will reach out to you today.
What happened? Did they fix the issue?
Hello Fellow Reviewers.
We just bought a Super king Bellissimo Duet Plush, delivered on Friday.
And I want to know how long people have found for the mattress to feel comfortable based on personal experience??
The one in store felt so nice and comfortable, the one delivered is hard as a rock.
I was concerned we didn't receive the plush, maybe a firm instead, rang the store and they said we just had to get through the wear in period and rotate as per the instructions. But my back is killing me, so is my wife's, i am so tired from lack of sleep after only 3 nights, how am I suppose to survive the 21 - 28 nights for this thing to 'wear in' Please tell me there is light at the end of the tunnel?????
Hi Shane
Thanks for reaching out. Can you please email me on ad***@makinmattresses.com.au with your invoice number and I will investigate today for you.
Kate
Hi Shane, any new mattress will be firmer than the display model in the showroom which has been sat on, laid on and jumped on by hundreds of people for many months, even years. I've only had mine two...
Read more weeks so I can't comment on 'wearing in' but we are actually sleeping better than with our old saggy mattress.Hi Shane
Thank you for sending your invoice through the South Brisbane team will reach out today.
Kate
Whats with the foreign accent on the new ads. Just ridiculous.
it's just to grab your attention among all the other bed adds, it works because you noticed! they are great mattresses we love ours.
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Category | Online Shops, Physical Shops and Bedding Shops |
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