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Makin Mattresses
4.6 from 169 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (120)
  • Return Claim MadeYes (6) · No (112)
  • Customer Service
    4.7 (119)
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  • Verified

Makin a magnificent mattress!!

published

Customised mattress for a teenage son who is very tall and needed a good quality , good fit mattress, thankyou Makin Mattress Thomasttown !

Product Quality
Customer Service
KJS
KJSSouth East Queensland, QLD
  • Verified

Locally made and better value for your $

published

My recent purchase was my second from Makin. My first bed is excellent, supportive and comfortable and the base has storage which is very handy.
This time I was after kids mattresses. They were a very reasonable price and I believe offer better value than the alternatives I looked at. These mattresses are supportive and perfect for the kids.
Delivery was spot on time, quick and easy.

Customer Service
Incentivised Review No

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(1,234)
Judy
JudyGippsland, VIC
  • 3 reviews
  • Verified

Mattress buying made easy.

published

Very knowledgeable staff to assist you with your purchase. Thrilled with our choice. So comfortable and supportive. Locally made and great guarantee a bonus.

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Customer Service
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  • Verified

Excellent quality

published

Their cot mattresses are well padded but still firm enough. We have found that our 8 month old has been more settled in the cot since buying this mattress. Invaluable!

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Customer Service
Crunchy s Waffles
Crunchy s WafflesSouth East Queensland, QLD
  • 2 reviews
  • Verified

Excellent advice and product knowledge

published

Bought two top mattresses. As our bed is European made the length is different. Makin Matresses made ours to order and longer. Great advice and knowledge of the materials used and best for our needs. Can only recommend.

Product Quality
Customer Service
Holly
HollyGreater Melbourne (Inner), VIC
  • Verified

Sagged after five months

published

The mattress I bought from this company sagged 2cm in five months. When I complained they advised "it falls in between our guidelines of the mattress softening within the 30-50mm range so its actually conforming to your body. There is no manufacturing fault."
So if you buy a mattress from this company - whose motto is "Nobody makes a better mattress, nobody" - it can sag up to 2 inches and they can say it is all good. I weigh around 50kg and turned and flipped the mattress exactly as directed. These mattresses are cheap and poor quality. Customer service is rubbish. Strongly suggest you buy elsewhere.

Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses
Holly
Holly
Heather W.
Heather W.Sydney, NSW
  • Verified

Excellent customer service and products!

published

Our family have been customers of Makin Mattresses for many years. Annette and Sue at the Newcastle store helped with our recent upgrade and are both knowledgeable and very courteous. We received an SMS that our delivery was due between 9:30am and 11:30am the following day and it arrived at exactly 9:30am.
The delivery gentlemen were both very helpful and even though our property is a little tricky, with our second storey, they were able to get our old mattress out and our new one installed.
We love our Bellissimo Duet - thank you to the whole team, including the folk at the Fyshwick store :)

Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses

Thank you Heather. Wonderful to hear.

Carol
CarolPerth, WA
  • Verified

Best mattress shop in Perth I reckon

published
Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses

Thanks for the wonderful review Carol.

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Karen
KarenNortheast, VIC
  • 5 reviews
  • Verified

Love this mattress

published

We selected a firm mattress. We have had it for a few weeks now and it has taken some time to get used to it. We are sleeping well and have learnt our preferred sleeping positions ie side or back. We have followed the instructions regarding turning and flipping the mattress at regular intervals. It is good to know that we can have the mattress customised if we find it is not to our liking ie too firm.

Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses

Thanks Karen, that's wonderful to hear.

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Bernadette Girlich
Bernadette GirlichHunter Region, NSW
  • 4 reviews
  • Verified

Why didn’t we do it sooner

published

Bought a Bellissimo Duo bed. Best decision ever. So comfortable. Staff patient while we tried many options to suit our needs. Can’t wait to get into bed. Do yourself a favour, best purchase we’ve ever made.

Product Quality
Incentivised Review No
Makin Mattresses
Kate S.Makin Mattresses

Wonderful to hear. Thank you for your review Bernadette.

Angie
AngieMetropolitan Adelaide, SA
  • Verified

Excellent product and service

published

Purchased Designer Range Zoned mattress. So comfortable. Excellent Customer Service and Hassle Free Delivery. SA made too. Winning all-round. Thankyou.

Product Quality
Customer Service
  • Verified

Local business, locally made, excellent service & advice

published

We're strong supporters of supporting local businesses. Shane (from Makin Mattresses - Browns Plains) was exceptional with his knowledge and sales expertise/service. We love our new caravan mattress.

Product Quality
Customer Service
  • Verified

Caravan heaven

published

We slept on our original caravan queen mattress for 4 years and complained every morning, now after designing our own comfort style and shape we sleep all night and after being on the road all day, always look forward to a good night's sleep

Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses

Thanks for the wonderful review Bruce. We're so pleased you're happy with your caravan mattress.

Robert H.
Robert H.Canberra 2600, ACT
  • Verified

Great product and great price.

published

Staff were truly helpful even after I made an error with my order. My error was so well handled, it was painless. Very professional customer service.

Product Quality
Customer Service
Makin Mattresses
Kate S.Makin Mattresses

Thanks for your review Robert

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0.0
(1,234)
  • Verified

Life changing. We should done this ages ago

published

The mattress is perfect for our needs and the staff recommendations and service were excellent. We have been impressed by the difference it has made to our sleep quality.

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Read more reviews - page 2

Questions & Answers

Tina
Tinaasked

Whats with the foreign accent on the new ads. Just ridiculous.

1 answer
Peter
Peter

it's just to grab your attention among all the other bed adds, it works because you noticed! they are great mattresses we love ours.

Pip G.
Pip G.asked

I bought a firm mattress and removable pillow top from MM. After a week the pillow top keeps sliding off about 10-15 cms. I called the store and complained. Was told the salesperson was new and the pillow top shouldn’t have been sold with the mattress. Was told to find some non grip to help alleviate the pillow top from moving. Tried that- unsuccessful. Took the pillow top off and stored it. Fast forward a year, was going to toss the pillow top out but decided to call MM as I felt I was jibbed out of having a comfortable bed. Manager advised to use a protector to hold the pillow top in place. This too hasn’t worked. I am not at all happy and now have a mattress too firm and very uncomfortable to sleep on and out $1600, And a pillow top useless as it slips off other non MM mattresses. Plan to dump topper in the MM showroom and contact ACCC.

6 answers
John Doe
John Doe

Sadly ACCC & Fair Trading will do nothing. We are taking them to Court on the Gold Coast. Would you be interested in joining a class action?

John Doe
John Doe

You may enjoy this article https://www.beanbagsrus.com.au/blog/is-your-mattress-making-you-sick/

John Doe
John Doe

According to the ACCC, the maximum penalty for providing false or misleading information about the existence, exclusion or effect of the consumer guarantees or remedies is $1.1 million. You can claim a remedy directly from the manufacturer if the goods do not meet one or more of the following consumer guarantees: 1/matching description
2/any extra promises made about such things like performance, condition and quality.

Products must:
1/match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
2/match any demonstration model or sample you asked for
3/be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
4/meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers.
You are entitled to a refund and possibly can sue for consequential losses as well.

andy
andyasked

we purchased a belisimo mattress suppose to be soft its very hard how long will it take to soften up as we haven't had a good night sleep since purchasing it and the one in shop we tried out was just like sleeping on a cloud hope it improves soon

3 answers
Makin Mattresses
Kate S.Makin Mattresses

Hi Andy
Thanks for reaching out. Which was the store you purchased from so we can liaise with them directly re timings.

andy
andy

It’s all good I’ve been to the store spoke with them and we replaced it with a plush king to try it out
Thankyou

Makin Mattresses
Kate S.Makin Mattresses

Fantastic - thank you for getting back to me.

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