Kodak Cherish

Reach for a different monitor if you need it to work for more than 12 months – Purchased in 2022. Started off as an excellent monitor. Loved the fact you could use the phone app to connect into the camera from anywhere. Lots of excellent features - temp, wifi, night vision. Once we hit the 12 month mark the camera and unit stopped connecting properly. The camera constantly and randomly clicks in and out, flashing with the… Read more

blue light and waking our child. Have tried everything suggested but nothing works and the camera is constantly searching and trying to connect. Disappointed to find out that Kodak service centre ceased operating in September 2023.

It also appears as though the app is no longer in use which is disappointing. There is no upgrade available and it’s now constantly offline. This was the main feature which caused us to buy this monitor instead of similar, less expensive, monitors on the market.

I spent a lot of time researching the best baby monitor and paid a higher price point for the special features this camera offers only to have it become unusable, of course after the warranty expires.

I would not recommend anyone purchase this monitor as it doesn’t last past 12 months. It’s lucky we worked this out before purchasing an additional camera for the next babies room.

Customer Service Fail – I purchased the Kodak Cherish C520 baby monitor in October 2021, personally, I liked the monitor it had all the features I was looking for! However, it's already broken.... the charger has stopped charging the monitor leaving me with no monitor. I have contacted Kadak support twice, it has now been over a month with no response. I have had to ask… Read more

the company I purchased the monitor from to get involved as I have heard no response!

For this reason, I recommend purchasing another brand of baby monitor, the customer service post-purchase is horrible! It's a safety measure for my little one and no one at Kodak seems to have taken any urgency in resolving the issue. With so many other reliable brands around the same price range in the market, I would purchase one of these.

Personally, I will never be purchasing another Kodak product again.

Love everything but the battery life – Love the camera. Great picture quality and a variety of features. Range and coverage is good! Audio is good also. I’ve had it for just over a year and my parent unit is no longer working. I’ve been in touch with the Kodak team who talked me through a full reset which work initially for a few hrs. Now I leave it on charge for days and turn it on… Read more

and the battery last about 5 mins so I’m thinking the battery is the issue. It’s been a month now and I’m about to have baby no.2 and the Kodak team have come back with nothing other then they are working on it! Well work a tad faster please it can’t be that hard for a bit of advice….

Parent unit is broken, and Kodak can’t even sell us a new one – Parent unit antenna is broken and we’re asking Kodak to sell us a new one, but unfortunately they can’t give us a replacement or even a recertified unit. This means that their support system is so poor, I regret recommending this product to 2 of our friends, we have now two caners connected and we can’t use the system. Show details

Terrible Baby Monitor Do Not Buy – We are now awaiting a response from Baby Village to refund or replace our 3rd Kodak Cherish C525P baby monitor as the first two were faulty. The first monitor had a faulty charger and both the camera and the parent unit need to be constantly on the charger so you can not use the monitor with just 1 charger. The second baby monitor had a faulty… Read more

decrease volume button so once we turned the volume up, we were unable to turn it down. Extremely unacceptable for such an expensive baby monitor ($329) Also Baby Village make you deal with Kodak directly to sort out faulty products which is not legal in Australia under consumer law. I would recommend not purchasing anything from Baby Village based on this returns process and would definitely not recommend a Kodak baby monitor.

Greta when it works. Slow customer support – Great when it works but unfortunately I have been having issues with one of my cameras and parent unit and the custom support is very very slow. Trying to resolve the issue is taking some time as you can only email, they only reply one email a night and their working hours are Australia's night/early hours of the morning. issues: - newly… Read more

purchased additional camera not connecting. Have been offered a replacement. - Parent unit not charging. The unit is 3 years old. waiting for a resolution from customer support.

issues and support aside, the cameras themselves are very clear compared to others I have seen. I have the larger screen parent unit (currently not working) and its a great size to split screen for the two babies/cameras. it is definitely preferable over the app. Very easy to use with some good functions. I particularly like the colour lights on top of the unit for noise in case we have the sound off when watching a movies etc. App is great with one camera/baby and could use some minor improvements with two or more cameras/babies particularly if you are using the app as the primary parent unit which we need to do at the moment.

Overall I really do like this system, just wish customer support was a bit quicker/was able to be contacted via phone call.

Was good for about 3 months – This is my second parent unit now. The other one had an occasional problem but always managed to fix the bugs. This parent unit has completely does after 3 months. I’m so disappointed. I can’t even follow their trouble shooting guides because it won’t even turn on. So so so annoyed. I did love it. Now I’m left with an expensive camera that I can’t use.

Rubbish. Keeps freezing and restarting. Also pan down range on camera is poor. Don't bother – Good picture quality but as per the title, don't bother. Rubbish. Keeps freezing and restarting. Also pan down range on camera is poor. Kodak is also owned by Oricom so guessing they want you to spend much more to get something fit for purpose. When i tried to return it Baby Village referred me to Kodak ,i checked their site and you have to send… Read more

it for repair to them at your own expense. Very unpleasant and time intensive shopping experience. Baby village will also only exchange and i have to return at own expense.

Rubbish Connection – Bought this as we wanted a camera to monitor our baby as we transitioned her into her cot at 6months. We have had nothing but issues with the parent unit connectivity. I have tried using it in direct mode and WiFi, both are useless. I can be less than a metre away and it drops connectivity constantly using both methods. I have tried resetting… Read more

and a number of other options, nothing works. Kodak customer service have also been useless, I've sent countless email and device logs, asked for a refund, yet I get the occasional response saying sorry try resetting the product. Not sure why resetting for the 100000th time will make a difference. Don't buy this product! Don't waste your time dealing with their customers service as it isn't a service.

Ok when it works – We have never had a monitor for our first baby, but I wanted to get one for the second for peace of mind. So far this has been a terrible purchase. The parental unit will connect to both cameras (I purchased an additional camera), then about 2 hours later it is unable to find a connection to either. We do not have a massive house. Single story.… Read more

Parental unit is in the kitchen, one camera is about 7 meters away and the other barely 5. I have tried moving the parental unit to our bedroom and still not had any luck. When it does connect I can see both rooms effectively and would be pretty happy with the picture if it lasted more than 2 hours. Also one camera has terrible night vision and the other is better so I’m not sure what is wrong with that. I will be looking in to returning the whole thing. UPDATE: I have been in communication with Kodak Support to try and resolve the issues. Support was via email and very slow and has now stopped on their end. Nothing has worked other than both cameras and parental unit all being within 2 meters of each other and our wifi router and at this stage I have a $400+ monitor sitting idle and not monitoring my kids. Stupidly I threw out the boxes when I received it, so I cannot return it. I would definitely never recommend buying this item.

I would not recommend this monitor – This monitor seems to have everything g you want and need; although, it is certainly does not meet the same standards as other brands when it comes to the features that sell this product. - The app drained battery within 3 hours of downloading it and do not use wifi feature since day 2 of owning the monitor. - Limited camera panning. It basically… Read more

does 200 degrees and only pans in one line. You need to position the camera above the cot for ideal viewing. This made me very nervous about it falling on my baby. - very Hard to position full baby viewing. - the room temperature has disappeared from being displayed, it was u til 2 days ago. - the batteries on both the camera and the monitor run out VERY quickly about 12 hours. I have them both plugged in.

Positives - great night viewing - great day time viewing - good size monitor - the small light on the camera does not seem to worry my baby!

2 monitors broken within 9 months – Was good until it broke- twice. Wouldn’t buy Kodak again. First monitor had a few issues at once, video issues, clicking noise and unable to pan. So was replaced with a new one. Within a month the parent model won’t turn on. I have returned it to the store and they kindly gave me a store credit for a different brand. There are some good… Read more

features, link to app on your phone and alerts are useful. Picture quality is good. Would be better if you could control the music from the camera.

Love MOST of it, but the talk button wakes my child if accidentally pushed!! – I love almost everything about this monitor, HOWEVER, my son was finally having a good nap the other day and I accidentally hit the speaking button when I picked up the parent unit - this created a super loud walkie talkie sound in my sons rooms startling him and ending his nap. The poor 5 month old little guy was terrified. Now I’m worried constantly that we’ll accidentally touch that button, or my toddler will.  Show details