Kogan 4-in-1 Bluetooth Car Kit Questions & Answers
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Having issues pairing this with my phone. Worked well with my phone about 1 month ago. Please help.
We have connected to Bluetooth with device on phone and we have put the device and ratio of the same channel. It won’t play music through the car still. What is wrong?
How do I change the radio frequency on this device?
I bought the 4in1 car kit. I changed the station on the divide from 106.9 to 105.3 then proceeded to change in on my cars radio because the first channel made the music all static but now its not letting me play music from my phone, its like the device isn't even connected to my car anymore. My phone is connected to the device by bluetooth and the device is in the car properly, how do I fix this?
Will the 4 in 1 Bluetooth play music from a USB stick?
Hi Jenny, unfortunately, the USB ports on this product are intended for charging your phones and other devices. You can certainly play audio via AUX cable or Bluetooth using a Smartphone or similar device.
Can you adjust frequency?
Yes, you can adjust the frequency of the BT devise to suit the frequency of your car radio.
yes, within the fm range
Hi, I tried to install my Kogan 3 in 1 Bluetooth Car kit, however, I was unable to connect the the unit to our phones. We both have Samsung Galaxy 5 phones.
If this does not work as per your directions, how do we go about returning the product and getting a refund?
Many thanks
John M
Hi John, Thank you for your question and we're sorry to hear you're experiencing this issue. The best course of action would be to contact our Support team, they can assist with troubleshooting and arrange a return if necessary.
You can call us on 1300 304 292 or submit an online inquiry here: external link
Hi I purchase 2 of these and i find that both work but the reception through the radio is crap.
The sound is static and the volume very poor even with the device at V30. It is inaudible.
If i hit another station it blasts me out of the car.
I also tried _ or + and only the volume moves. No matter how long i hold the button down the frequency will not change.
CN you help?
Hi, Thank you for purchase and your question. It sounds as though there may be an issue with the product as it's not producing the proper volume and isn't adjusting for you. We recommend you get in touch with our Support team so we can resolve the matter for you, you can call us on 1300 304 292 or submit an online inquiry here: external link
When I press the + - buttons to change the station, nothing happens. Is the device faulty?
Hi Sally, After you plugged it in, does the digital display come on. The digital display should change with the + / -, make sure you have tunned your radio to the same frequency as your digital display on the Bluetooth. if the digitise display is not being displayed, check if the unit is plugged in properly. In my car the cigarette lighter inlet is not the one to be used, as there is a separate inlet just for mobile charger. If all the above checks are not helping you out, then the unit may be faulty.
Hi Sally, Thank you for your question. It may indeed be faulty if the frequency is lighting up but the buttons are not adjusting it. We recommend you get in contact with our Support team so we can sort the issue out, you can contact us on 1300 304 292 or submit an online inquiry here: external link
How do you find another radio frequency what do you do!! There doesn't seem to be anything on the devis=ce to change frequency?
John
Hi John, Thank you for your question. To adjust the frequency the device broadcasts at, you'll need to use the small + and - buttons closer to the plug and opposite the USB ports. The frequency will change so you can set it to a free one and then tune your radio to it.
If you have any further questions or require any assistance, you can contact our Support team on 1300 304 292 or submit an online inquiry here: external link
How to get usb to work
Hi David, Thanks for your question! The USB ports on the latest model of the 4-in-1 Bluetooth Car Kit are intended for charging devices and are not inputs. You can find some more information on the user manual here:
external link
If you need any further assistance, please don't hesitate to contact our Support team.
We can be contacted on 1300 304 292 or at the following link:
external link
I plugged it in came up with frequency 88.1 set my radio to 88.1 FM - paired phone and device - no music through stereo - calls are very quiet - what is wrong with it?
Hi Fred, Thanks for your question. Sometimes there can be interference on particular frequencies. If your signal is poor, please try changing the frequency on the device and adjusting your car stereo to match.
If the issues are ongoing, we can be contacted on 1300 304 292 or at the following link:
external link
How do you find which fm frequency the device will play music from the phone through? it does t tune automatically.
Thanks
Hi Ginny, Thanks for your question. You'll need to connect your phone to this device either by AUX or Bluetooth. You can then select a frequency on the device and tune your car radio to the same frequency. You should then find that your music will play through the car radio from your phone.
If you need any further assistance with this, please don't hesitate to contact our team on 1300 304 292 or at the following link:
external link
I have a Lumia Microsoft smart phone is the unit compatable? Chasth
Hi Charles, Thanks for your question. If your phone has Bluetooth, you shouldn't have any issues pairing with the Kogan 4-in-1 Bluetooth Car Kit. Should you have any further questions at all, please don't hesitate to contact us on 1300 304 292 or at the following link:
external link
I tried playing USB stick using the port, it does not play at all, also there is a lot of background noise when I connect it to the AUX cable, please advise.
Hi Gaurav, Thanks for contacting us! To playback media on a USB drive, you will need to plug it into the port labeled 'USB', not the other USB port which is a charging outlet. In regards to the feedback, do you have the unit and your car radio on the same frequency? If so, have you tried another frequency? There may be something else in the area operating on the frequency you were using which can cause some interference.
If you need any further assistance with your product at all, we can be contacted on 1300 304 292 or at the following link:
external link
Hello Kogan, With the USB socket can you stick a pen drive with music on it to get playing? Or its just a charging point for smart phones? Thanks
Hi, Thanks for your question about the 4-in-1 Bluetooth Car Kit! We can confirm that you will be able to use the USB port on the item as an input to playback music from a USB drive. You can find some further detailed information about the operation of the product in the user manual at the link below:
external link
If you have any further questions or concerns at all, we can be contacted on 1300 304 292 or at the following link:
external link
HI,
I have the same or similar question as [name removed]. The answer above does not address the real question. When I set the device to the same frequency as the radio station (so that phone calls etc can be heard through the radio) the radio stops (no sound at all). That is, I cannot use the device at the same time as listening to the radio station which makes the device useless. Am I missing something? (If it is that the device is a radio this is also ineffective). Grateful for advice.
Gavin
Hi GavinS, Thanks for your question an we're sorry to hear that you've not been able to use the device yet. We would recommend getting in contact with our Support team on 1300 304 292 who will be able to run you through setting up the device appropriately step by step.
When I set this up to a radio frequency (music station) this then stops that stations audio from playing. Is this correct or am I setting this up incorrectly?
Hi Bondy, Thanks for your question! The frequency that you select on this device will be the radio frequency that it transmits the music you're inputting in to the device on. The idea behind is that you can connect your phone or MP3 player to this device, and set it to 87.5Mhz for example. Then when you tune your car radio in to 87.5Mhz, you should find that the music from your phone/device will play through the car stereo.
You can find the user manual for the device here:
external link
If you require assistance with the set up or have any further questions at all, please get in touch with our friendly team on 1300 304 292 or at the link below:
external link
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