Kogan Agora Smart 4K LED KALED42UHDZA (42") Questions & Answers

I don't know much about such matters but it could be relevant that it runs android 4.2.

Please contact Kogan on external link  and the help desk will help you with technical support. You can chose the chat live which is very convenient.

Hi Adam, Thank you for your question. Just to confirm, the model number KALED42UHDZA is for a model we began selling in 2014 – currently, we don't stock a 42" 4K TV but we are hoping to have this in our range again shortly.

The model KALED42UHDZA doesn't support HDCP 2.2, unfortunately, as that standard requires HDMI 2.0 while this model has HDMI 1.4.

As advised by Tony, you can get in touch with us at the following link for technical and other inquires: external link 

Hi Paul, Thanks for your question! We're really sorry to hear about what's happening with your TV and at such a vital time. Please contact our Support team on 1300 304 292 or at the following link for assistance:

external link 

I did contact Kogan support who advised me to download firmware and update via the instructions on the screen. As you can imagine, this is a challenge when the problem is that the screen doesn't work. Hoping to receive some help that actually helps.

Hi Debbie, Thanks for your question! Sorry to hear that you've not been happy with the TV speakers. You can definitely use external speakers with the unit, however, they will need to be powered speakers such as a pair of computer speakers. The TV will not be able to amplify passive speakers.

If you have any further questions about this at all, please don't hesitate to contact our team on 1300 304 292 or at the following link:

external link 

I would love to help if I could but I am just another customer that bought one of these Dumb TVs To do a firmware update the screen has to be visable so that is out of the question for you now My TV ended up the same as yours black screen but sound works I was in touch with Kogan support and they also gave up and told me to send it in and get a refund in 14 days That was nearly 3 weeks ago and they are still looking into it I have been out and bought a SAMSUNG 55inch smart TV from JB HIFI for only $20 more much better picture & sound just a better unit all round

This is what they sent me. I'm sorry to hear that you're experiencing screen issues with your Kogan 42" Agora 4K Smart LED TV (Ultra HD), however reinstalling its firmware should rectify this. Please right-click on the file link below and select 'Save link as...' or 'Save target as...'

external link 

To successfully reinstall your TV's firmware, please follow these steps:

After downloading the above firmware, copy the .bin file to an empty USB memory stick.

Please ensure this USB is less than 32GB in size and is correctly formatted as 'FAT32' on Windows, or 'MS-DOS (FAT)' on Mac.

Insert the USB stick into the USB1 port.

Turn the TV off using the master power switch (on the right-hand side of the TV if you are facing the screen).

While the TV is off, repeatedly press the 'VOL +' button on the remote and turn the TV on using the master power switch.

Continue pressing the 'VOL +' button repeatedly until the blue screen appears and the firmware begins installing.

The initial blue screen will say 'Search USB Storage' and will then be followed by 'Upgrade Software Do Not Turn Off'. A progress bar will appear under the text.

Once this is completed, the TV will power itself off and on again.

After rescanning the channels, your TV should be functioning normally again.

If the issue continues or if you have any further questions, please let me know.

Since I am outside Australia there was no way I could send this TV back into Kogan. I've disassembled the TV myself (computer engineer here), and I got half the TV to work, the LCD got two connectors to the display unit, disconnecting left one got the right half of the TV to work, unfortunately, vice versa does not work, which means the either the LCD circuitry has some kind of a short, or there isn't enough power to feed it.

I ended up making the TV a back light unit, never ever buy Kogan.

I don't know will have to check their website but very much doubt it

It will not even work as a plain TV let alone anything else

I did one firmware updated as recommended by Kogan and it never worked again

It is a dumb TV not a smart one

Hi Frank, Thanks for your question! At this time, there is no update available that will provide support of x265 playback. Apologies for any inconvenience. If you have any other questions at all or require any assistance, we can be contacted on 1300 304 292 or at the following link:

external link 

Hi Yasmin Lisha, Thanks for your question. There is no firmware update available for the KALED42UHDZA at this stage. If you're having issues with your TV, please get in contact with our Support team on 1300 304 292 and they will be able to help.

Hi brwilliams, Thanks for your question. We don't currently have any Android OS updates available, we do however have the TV's original firmware, which we can send you. This will fix any software or system related issues with the TV. You can also try doing a factory reset through the Smart TV settings, this also helps clear up any little bugs or issues that may be causing the issues.

You can contact our Support centre here and we will provide you with the firmware: external link .