Kogan Energy

Just terrible. Their solar feed-in tariff is only 0.5 cent per kwh. Yes, 0.5 cent not 5 cents. That's a joke, and it means I give them electricity for free yet they charge me 42 cents per kwh. That's almost 100 times difference! Show details

Deceptive and scammy. There 'estimate' reads are grossly overshot and they overcharge. Don't trust their estimate reads or this company. Show details

Bad service. Charge xtra what not even in bill. After they force to disconnect with them. Careful Show details

I used https://www.energymadeeasy.gov.au/ Finding Kogan Energy offered the best rate plus 1 year (NOTE: 12 months, not 3 months) Kogan First and $50 Kogan credit, I signed up In March, 2025. No Kogan membership came through. I contacted Kogan and… Read more

received a link. Kogan First membership came through, and I could see $50 credit. All looked OK. In July 2025, an email message came telling me as follows: "This is a reminder that your Kogan FIRST trial is ending soon. On 25 July, 2025 you will be billed $129 and upgraded to a Kogan FIRST membership and continue to receive FIRST benefits. If you no longer wish to continue with your Kogan FIRST subscription, please visit your Account Dashboard to cancel. "

Despite $10 credit on my FIRST account, I cancelled it immediately. No confirmation of cancellation came via email or phone.

How can you maintain trust in a company that generates errors in a system that is supposedly automated? I will be switching when the current contract expires.

It is a cold winter and we've been using our air conditioning almost every day. So far, fills seem suspiciously similar and far lower than anticipated.

What a rio off – We had kogan energy for a few years,,the in app estimates were usually around $5.40 per day, but the final bill was always higher than the estimate. We sold the house and i notified kogan of the date, about 3 weeks notice. In the morning it was approx $5.40 per day monthly estimate of $180 In the afternoon it was $8.50 per day with a monthly… Read more

estimate of $220 So the bill was paid and 1 week left of billing to finalise it. Next i looked and it had jumped to $11.50 per day. I presume kogan want to burn up all the remaining gov credit and give us more to pay. Scammer kogan So when i get the last bill kogan can whistle for it The final 4 invoices will be sent to accc with a scam complaint. And to qld consumer affairs so they can investigate why kogans daily estimate doubled and how kogan ripped off the qld gov credit. I did ask for an explanation in the app messaging.' Naturally no reply, normal for scammers i presume

Great experience – Wow I’ve had a totally opposite experience to everyone here, they connected us within 2 business days. Was in the phone to them for under 1 minute when I wanted to check in and make sure it was done. Show details

Woeful – Everything everyone has written is so true and is happening to me. Don’t bother with KOGAN as the customer service is nonexistent. Phones are busy, you leave a message to call you back as they request, then one dial and then they hang up on you. Not even joking. Show details

Really bad, don't recommended – Expensive, bad customer service and they charged me twice last month Show details

Deceptive & Misleading Conduct – I found a plan on their website that looked good so I signed up. However, Kogan Energy joined me up to a much more expensive plan without my knowledge. When I called I was told I was not eligible for the cheaper plan. I cancelled immediately and am extremely angry that an energy conduct would engage in such deceptive and misleading conduct. The Kogan telephone representatives did not care. Show details

Gas and electricity specially – I signed up with this company and first two bills were genuine. Omg after that it was skyrocketing, bills coming more than expected. Called so many times but no adequate response. It is a big big scam so please avoid this scammer company. Big mistake done. Paid alot to them. Worst worst worst gas and electricity company. Show details

Worst Scam Ever! – If there was an option for 0 stars that would be my rating. They lure you in with the comparison rate bill and show you how much you could save, then once they have you the rates triple and next thing you know your somehow spending your quarter amount on just a monthly direct debit. Absolute rip off and such a shame Kogan has associated itself… Read more

with such a scam when they've done so well in the electronics and appliances space. This is one area they should of left alone if they can't be competitive

Kogan Energy – Every month my bill is excessive ($200 extra) then what my bill actually is from Kogan. Every month i have to contact them to rectify the matter. Im unsure how they get it so wrong . I wouldnt recommend using Kogan and time for me to find a new energy provider. Show details

Energy and Gas rates rise more time than RBA – Signed up as they had the best rates at last year august. Rates rise several times for electricity and gas in less than 8 months with Kogan Energy. Not recommended to sign up with Kogan Energy. Show details

complicated process , faulty electricity meter, slow response – so i was given almost double bills in the past 3 months. it is a monthly bill by Kogan. call up Kogan Energy. i was told to take picture of the meters. I did. called them again after 1 week not hearing anythinh. was told the meter is faulty and need to be replaced. was told someone will call me. 2 week gone, no calls received. i called up Kogan… Read more

again. staff gave me a number to call that is Endeavor Energy. Endeavour staff said this is wrong. stated " why you call me“ i explained the situation and the lady said well never know Kogan is an electricity retailer. i was speechless, anyway she said well i can see that your property is run by Powershop. she gave me the number. I rang Powershop. Was told by a gentlemen there we are noticed only on 22 Feb by Kogan, now is 06 Mar, you need to wait. there is 4 week wait for getting this meter replacement job done. i can't do anything. no promise.

why customer needs to ring around to have for 4 weeks speaking to 3 different companies and no one know how the job to be done. i can't comprehence why replacing a faulty meter takes that long? is there a supplier market out there in electricity ?

anyway until this time, my faulty meter is still in the air and crossing my fingers. don't know when this is settled by kogan. rang them 3 times this week again plus leaving email, no response . good luck if you choose Kogan energy .

Very expensive – I recently installed Kogan Gas and Electricity, seduced by the free air fryer. I should have done my homework because the last four months cost me over $2000 in gas alone. Sooo expensive when you have high gas usage. We have six in the house and use gas for heating and cooking. Finally got off them today with a $1,014 bill as a parting gift from Kogan. Show details

Also had rate rise after 22 days – Signed up as they had the best rates. Copped a significant rate rise after 22 days. Need to change again now. Seems to be common practice to raise rates just after joining. How is this legal??? Show details

The worst company ever scammed people 300$ for 3 week – Home power Not happy with the price very expensive sad Show details

Reasonable Rates but Requires Paid Membership to be a Customer? – After doing my comparisons, I called to sign up for Kogan Energy power at my new property only to find that YOU MUST PAY AN ANNUAL MEMBERSHIP FEE $59 to be a Kogan Energy customer, otherwise you cannot be their customer. It was just so ridiculous and bizarre that I went with another provider who gladly signed me up. The customer service agent on… Read more

the phone was lovely and I felt sorry for her having to deal with this strange matter - ultimately it was a waste of everyone's time because paying to be a customer is never going to work for me.

What a strange scheme requiring your customers to pay to be your customers. No thanks.