Koh Universal Cleaner

I've been using Koh for more than 10 yrs. Started with Koh Universal and now use several products. Couldn't be happier with the outcomes. My grandchildren love to help with the cleaning, especially when I asked them to get the mop out.

Edit. June 2026. Upgrading my review to 3 stars as I finally got my money back and for good measure they sent the product out anyway as an apology. No idea what went wrong and why they wouldn’t reply for weeks but it is sorted now. Edit: it’s the 18th May. Still no product. Not shipped. No refund like I’ve been asking for. No reply any more from… Read more

your idiotic ‘help centre’ staffed by Ai bots only. Don’t order from these guys, what a scam! I’m ring consumer protection today.

I ordered over a month ago. Still not shipped. It shouldn’t take over 5 weeks to send an order. If you don’t have stock, tell people it is a preorder! What a scam. UPDATE : 11/5/26. I emailed them asking where my order is and it took days for an ai bot to respond to me saying my order will be shipped at some point in the future. I then asked to speak to a human and another ai bot came back to me 24 hours later saying they will escalate to another (I assume) ai bot team who will respond to me within 3 business days. I asked for a full refund over a week ago. Next step consumer protection. Don’t order people this company is a scam.

Excellent product. Great on the Koh mop but also in the shower and even on the walls and a little goes a long way Show details

I have been using this product for years and have always been so impressed with it that the thought of buying anything else for all my general cleaning just seems stupid. Why change what is amazing and incredibly cost efficient at the same time. Show details

I have been using the Universal cleaner for years now and find it does a great job on all household cleaning tasks from floors, walls, glass and tiles. Good all-around cleaner without all the nasties. Show details

Koh universal cleaner is a very effective stain remover. I have used it recently on bloodstained clothing, pet urine stained mattress (don't ask!) and pasta sauce stains on a shirt. I highly recommend this product. Show details

It's difficult to put in to words just how utterly cr#p this overpriced rubbish is lol. I refilled their st^pid undersized over-spraying bottle with regular soap and water....it worked far better. Yesss can safely say I definitely won't be buying again haha. Show details

Don’t buy in bulk – poor quality products and even worse customer service. I fell for the “buy in bulk to save money” idea and bought a range of Koh products, $100's of dollars worth. Big mistake. - The mop was faulty on arrival and had to be replaced. - Every spray bottle failed soon after – the “fix” they suggested only worked temporarily. -… Read more

A major leak destroyed most of my stock, leaving boxes soggy and useless. What was left couldn’t be salvaged.

- Dishwasher tablets turned soft and sticky after the leak, and even before that, they didn’t clean as well as other brands.

Even my NDIS-funded cleaner stopped using Koh soon after starting and brought her own products instead. And what a difference in the quality of clean!

I contacted customer service requesting a refund due to the huge product loss and unusable packaging. They offered replacements, but after so many issues I asked for a refund instead. Since then – total silence. No refund, no resolution, no follow-up.

The products are poor quality, the packaging degrades, and the customer service is unresponsive. Koh claims their warranty doesn’t cover “degradation” – how is that my fault when their packaging can’t even last 10 months?

Hundreds of dollars wasted and zero accountability. Strongly recommend avoiding Koh, especially if you’re thinking of buying in bulk.

The product is ok, nothing outstanding, There marketing on the other hand is crazy, emails all the time and texts, can’t stop them even after unsubscribing… If you actually want the products buy it from Woolies or any other way just do not give them your details Show details

Universal Cleaner is well named as it is truly universal. I have ditched all other cleaners since finding this. With the introduction of other cleaners I am truly a KOHGIRL. As a senior I have cleaners coming in and have introduced them to KOH. Judith Mc PHERSON

This product is Brilliant I was skeptical, but it left my floor so clean. Im always barefoot inside and i hate dirty floors. It just feels so nice underfoot. Grout Brush is my new bestie Only downside is I'm going to need a refill soon Show details

The tile grout brush and the spray floor cleaner are both excellent products. I really love the dishwasher tablets and the toilet cleaner tablets that are brilliant with my ozzie kleen septic and grey water system. The detergents are also very good, especially the degreaser and bathroom detergents. As I'm on an off the grid location regarding… Read more

water and septics this product line works really well with my limited needs, as I'm slightly rural I'm learning to order ahead of time. However, I have found a supermarket that are now stocking the dishwasher tablets so really happy with that option.

I have been using "Universal cleaner" when my daughter who was concerned about the environment told us about it. I wouldn't use anything else - as it works ! and bons is it doesn't leave an odour. I use it on my wooden floors & inches bathrooms. Great product !

I’ve been using this for years and love it. It cleans almost everything effortlessly. I wouldn’t use anything else in my house. It’s so cost effective as well.

Koh universal cleaner helps me to clean with less effort. It leaves my kitchen sink, glass splashback and mirrors shining. Benchtops, cupboards and floors look cleaner. I love the new kitchen degreaser foam as well. Show details ·  1

Quality product, cleans just about everything and when you consider how many products you have to use to clean your home and the cost of each one , the Universal cleaner is good value. Show details ·  1

I have been using Koh Universal Cleaner for years now and have not been disappointed and will never go back to using anything else. I have recently used it to prep the walls for painting and worked a treat. Sorry no photos.

This stuff is amazing. I have told all my friends and use it daily. I will never use another cleaner as I am all about work smarter not harder and this stuff makes cleaning seem effortless. Show details

I’ve used Koh products for many years and really loved them however unfortunately I’ve noticed the quality/formulation of the Koh liquid has now changed and gone down hill. It now smells and leaves the floor sticky, tacky and streaky to the point where my slippers literally stick to the floor making the product unusable. I am using the same amount… Read more

of product in the Koh mop as I always have been so it’s not user error. My sister, friends and mother have all noticed this change as well and unfortunately due to this we have all changed to different products. Happens so often with good brands and products once they make a name for themselves they start cutting costs and reformulating their products such a shame.

This product is nothing short of miraculous! I really wish I had taken before photos to show the transformation. For years, our bathroom tiles and glass had built up stubborn scum that no product I tried could remove. I even used a high-pressure hose, but the grime wouldn’t budge. The Koh bathroom kit was incredibly easy to use, had no odour… Read more

(which was a pleasant surprise), and best of all, it effortlessly removed years of built-up grime. I cleaned the tiles three times over a week, and now they look as good as new. The shower glass, after just one use, is sparkling! The grout brush is simply fantastic and we just love the loo cleaner tabs. We've switched to the Koh kitchen products too and love them too.

I’m so impressed and wish I’d discovered Koh sooner. A huge thanks to Koh for such amazing products. I won’t be using anything else from now on!

Lack of clear information on the efficacy of product – In the past, I purchased Koh and was very satisfied with its performance. I initially acquired it as a substitute for an oven cleaner due to its lack of smell, which was important to me because of my sensitivity, having used various other products for this purpose. Buying in bulk seemed like the best idea given its popularity and effectiveness. … Read more

However, after making a bulk purchase, along with my mother doing the same, we discovered over time that the product becomes ineffective. As I didn't have an oven for a long time, there was no need to use the product. Despite it being able to be used for other purposes. I had products that were more effective.

Which made me wonder if there was an issue with the product. I reached out to customer support and was informed that the product was only effective for a maximum of 18 months. Which is when I mentioned the lack of information or even included in the packaging I was told that my feedback would be taken under consideration. Since then, I have not observed any changes or any indication on the products regarding a use-by or effective-only date, which is quite disappointing. This also renders the 30-day guarantee Koh provides as misleading, as it falls within the product's effective date range.

I remain quite upset with the lack of concern in the response from customer support regarding my concerns and the ineffective product and lack of information or inclusion on packaging. I believe it is because people generally have a higher turnover with the product, using it within the 'effective' period, which you don't know when you make the purchase. Therefore, buying in bulk on a deal is a waste of money, especially if you plan to use the product over time, or over the 'effective' product period of 18-months.

It's a shame that I have had to resort to chemical cleaners again, as buying Koh again would mean having product just sitting in the cupboard. Additionally, I was unimpressed with the customer service's response to the product's efficacy over time. I was treated as if I should have known about the product's shelf life or questioned why I didn't use it within the period.

Very disappointing

I have written this review as I was included into an email to give feedback and complete a survey about the product from the company. Please take my review seriously, if you have the product after about 12 months. Thr product will slowly be like water.

Never again – Terrible. Did nothing and cost a small fortune. I ended up pouring it down the sink. I tried a few products and all were awful. very disappointing indeed. Show details

Terrible customer service – Their customer service is terrible. 3 emails since I purchased from them and no reply. And yet they reply to other peoples comments on social media. Their mop is ok for a quick light clean but you really need a bigger mop with hot water and a bucket for a deep clean. Show details