Kookaburra Educational Resources

Received a package for someone else – Received a package which we didn’t order. Emailed the customer service to arrange a courier to pick it up but no response. Called them and they hang up on me. I was trying to help but they are so incompetent and rude.

Worst company on the planet! – Ordered 1 item back in Feb.... 1 month later and it still hasn't even been dispatched from their warehouse. What on earth is going on? I've never dealt with such a useless company in my life. Shop elsewhere. Don't even bother!

Repeat of last year. No improvement – Alot of people here are surprised that a company specialising is educational resources could be so useless but below is a reply to a bad review from LAST YEAR (there were plenty then too). They said they were fixing things but still haven't got it right. I won't be giving them another chance. How hard is it to set up a customer service that talks… Read more

to customers? Plenty of companies manage it.

Our deepest and sincerest apologies about the service you received last year when you ordered through Kookaburra Educational Resources.

Kookaburra Educational Resource's number one goal from day one has been to provide the best quality educational resources to kids and children all around Australia. We are deeply disappointed that we were unable to kick this goal and as a result left your child without the resources they needed.

To ensure that this doesn't occur again, and that every child and family gets the resources they need, we have updated the way we process our orders and communicate with customers.

We hope that with these new procedures, no one goes a day without the essential resources they need to learn

Brisbane Team is Tops – I have used the team in Brisbane for a number of jobs over the last 5 or so years! They are great with communication and service and are always willing to go the extra mile to meet our needs! Show reply

Com box – I find Donna Brown very accommodating to work with. We are a small school who is now purchasing our 3rd Com box in 3 years. Her service is always flexible. Show reply

Outstanding customer service – We have been dealing with Kookaburra Education for some time now. Produces have been amazing and delivery was quick and easy. Prices are cheaper than most other companies. Highly recommend this company. Show reply

Never again – Ordered in mid December- Its 3/03/2021 and both my children have no school supplies. Just left overs from last year. I was under the impression they were arriving by 25/01/2021. So I waited. If I had of known it would be this long I would have cancelled and got a refund. I won't be recommending Kookaburra Educational Resources to anyone and as I… Read more

am on the Board for our Primary School I would explain to the school why they should look elsewhere for next year.

PSA - received a refund! – Hi everyone, I put a review recently and thought I'd let you know that I have received my refund. So don't give up for the people trying to get one! Mine was only $35, but it was the principle. Why should I be out $35 as I had to rebuy the stationery elsewhere. Here are my details for anyone that cares lol: 19th Jan - made purchase 29th Jan -… Read more

contacted to ask where products were before child starting kindy 18th Feb - received reply from Karen, customer service ("We have had major changes to our warehouse operations and software implementation within the last 6 months which has caused delays with the distribution of orders over the last couple of months. Our warehouse is trying to dispatch a large volume of orders as quickly as possible and currently working through those placed in January".) 18th Feb - sent email accusing them of being a scam company and that I knew I wouldn't receive a refund as no one else seemed to, so no point asking. 19th Feb - reply from Karen, disputing my claims of KE being a scam company & offering a refund. (Of course I accepted!) 22nd Feb - funds safely in my bank account - whoo hoo!

I hope everyone gets their money back too. Always check reviews first! :)

Unbelievable how a company can take so many people’s money and not deliver as promised with their guarantee – I ordered 2 book packs in November, 2 weeks before cut off. I only received 1 pack the day before school started then waited 3 weeks into the school term to receive the other, 4 weeks after the guaranteed delivery date. This is absolutely not acceptable to have so many children without proper supplies to start the year. I am still waiting for 1… Read more

item that has been displayed as ready for picking since beginning of February and still no sign of when this item will be delivered.

No stars. Absolutely the worst service I've had in my life! Week 5 of the new school year and still no book pack – Have not received my order. Terrible service. Numerous phone calls and emails but no response. Very unimpressed with the service.

Do NOT use this company! – Ordered school books early Jan 2021. I was advised the books will be delivered 3rd week of school. We are now in week 5 and they still cannot give me a date. So many different stories when you ring to follow-up. They advised they will get a customer service team member to call me...never happened nor do I expect it from this company.

Absolutely terrible experience! Will NEVER deal with them again! – Received by child's book pack late at the end of week 4 of school even though it was ordered in Nov the previous year. They said it was being held up by 1 out of stock sketch book. When it finally arrived it did not even have it in it!! After all the unanswered calls & emails when I was trying to find out when my pack would come I could not even… Read more

be bothered to contact them again. I just went and paid for another sketch book. Never order from this company! I don't know how they have not been reported to the ACCC 1000 times over!!

Zero service, no response to emails or via phone , didn’t deliver before school started – Guaranteed to deliver before school started. Three weeks into school term the pack came, left in rain. Avoid this company

NEVER AGAIN! – Ordered school pack early Dec, told there will be no delays (except courier), then told delayed as the school requested a later delivery (which wasn’t true according to the school), then told there would be some minor delays but will be shipped within 48hrs (school had already started 2 weeks in) Then I request a refund as I have to buy supplies… Read more

elsewhere so my child can actually participate at school. Was told too bad they don’t do refunds (by the way I have tried contacting numerous times and either don’t answer or don’t respond & have to keep trying). It has been over 12 weeks since I placed the order & still nothing. The last contact I had was the 1st week of feb saying 48hrs & it has been 312hrs since then and still nothing. Once again no return calls or emails with my attempt at contacting.

Poor Service – Book pack order placed and paid in full before cut off date in December for the new year and 2months later we are still waiting. Difficulty contacting the company, often they dont answer the phone & also dont respond to emails. When you do get to talk to someone they tell you the same thing, that your order is ready to be picked and then sent,… Read more

usually telling you it will happen at beginning of the week and be sent. Very stressful for me & my child, having to rush to get things to see them through the first week, then the second and then the third and with no definite delivery date.

WORST EXPERIENCE EVER – I haven't seen one good review about this company, how are they still In business? I will never use them again and I will be letting everyone I know not to use them. I just wish we read the reviews about this questionable company before placing and paying for our order, I can't even buy my daughters stationery elsewhere as they will not refund my… Read more

money. They even said it was going to be another 2 weeks before our order is delivered. This company should be ashamed of themselves. WORST EXPERIENCE EVER!!!!!

Be Warned - Incompetence ++++ – ZERO stars. Don't reply to emails or answer the phone. We ended up having to buy stuff elsewhere as the order was late and although we asked numerous time for an update and finally a refund the silence was deafening. Waste of space this company...while I know some orders got delivered on time the lack of communication and inability to reply via… Read more

their own ticketing system is rubbish. I'd normally say given them a chance to pick up their game but looking through the reviews their service was like this for years. Be warned.

Criminals – Avoid this company at all costs. Year after year they lie and fail to fulfil their OWN promises. Every single year they come up with a new excuse for being awful and unable to send out orders (which is their core business??). The "customer service" staff (NB: that term is used VERY loosely) are truly awful, Senior Management seem to not care… Read more

about customers at all and the business seems to just have a slight smell of dog crap to it. If you want your money taken & no goods in return and crappy "customer service" then look no further! One star is one too many.

This company needs to be shut down – Absolutely worst company to deal with!! Couldn’t get a supervisor to call me back even though I was told someone will call me. Will not give a refund... they take your money and don’t supply the goods

awesome service - only if you are ordering book lists 1 whole year in advance – never will I use again - going local next time. local business gave me same day pick up, when my order had not arrived from Kookaburra. now have two book packs. Luckily can use books next year, as I did not get replies to emails or phone calls requesting cancellation of order and refund prior to dispatch. very unprofessional. would be embarrassed if I worked for them. had to give minimum 1 star unfortunately.

Exceptionally poor supplier – Three weeks into school and our books are yet to be delivered. Although we ordered before the cut-off date guaranteeing delivery ahead of the new school year, my kids have faced the the start of the school year without the educational resources needed to support them. I have not once been contacted by Kookaburra, and each time I call to enquire… Read more

about my order I'm told it will be just under a week until delivery. After looking at the Kookaburra responses to the reviews on this page I thought I would give them a chance and write to the email address they suggest - needless to say I have yet to receive a reply, so I am joining my voice with the other reviews to warn future customers of the issues associated with ordering through this company.

If I could give less than 1 star I would! – Ordered pack in November 2020. Still no products just delay emails. Called business and asked for estimated time frame and was advised they had no idea they HOPED it would be in the next two weeks. Asked for a refund and denied. Never will I use this company again!

Horrific Experience. Will Never Use Again – I ordered my sons year two book pack (to the cost of $187.21) on the 9th of December. I had no idea there was a cut off date as I never even knew that our school used this company until another parent told me. I have now been waiting 6 weeks and still no book pack. After weeks of the same ‘ready for picking’ tracking response, several emails… Read more

going unanswered and phone calls not returned, I managed to get though on the 28th of January where I was told “Hmmm I don’t know why yours hasn’t been sent as there are only 40 orders left. We will ensure yours is sent out tomorrow and you will receive it by Monday 8th of February at the absolute latest”. I asked for the delivery company’s names that Kookaburra use which were provided.

The 8th came and went and no delivery. Checked the website again - ‘Ready for Picking’. Called again today to be told “We wouldn’t confirm a date with you. I have no idea why anyone would say that, let alone give you incorrect information. You ordered after the cutoff date therefore your order is not a priority and is at the bottom of the pile for your sons school. It will be delivered at best - second term.”

I am a single parent who has had to fork out another large sum of money to go and purchase new items from Office Works so that my son doesn’t have to use a borrowed pencil and printing paper, leaving me financially in the red. It’s not as if my son can use his year two specific books next year. What do I do with them once I receive them after I have already purchased elsewhere?

The company website states that there are no delays via Kookaburra’s warehouse, nor via their manufacturing partners but the items are still not packed? COVID is not a valid excuse because freight can travel perfectly fine despite border closures, but even with the borders now open my son will still be waiting a total of 3 months. THERE ARE NO EXCUSES ACCEPTABLE! This is plain and simple dishonest and shady business practices.

If your company is still afloat by the end of the year, I will be very surprised. It doesn’t take much to have good customer service or even offer a refund as a gesture of good will if you are taking too long to deliver items that a desperately needed by school children.

I have made a complaint to the ACCC and the Queensland Office of Fair Trading who were both very aware of your company.

Poor Customer Service Experience - Terrible!!! – Shipping school books are delayed by weeks, when they can be bought and delivered from the publisher in a matter of days. Kookaburra will also falsely claim that books once ordered cannot be returned nor refunded....

Not recommended – Never buying from them ever...I thought I will give them another chance so I ordered last November 2020, even though they failed to deliver and update on time in 2019. You would think this company would learn a lot from their previous mistakes.. but NO!!! Whoever recommended them in the public school system should be investigated....Shameful my child to date still don't have her school supplies. If there is a negative star I will give them that!!

Never using again!! – Ordered way before due date... second year in a row (so can not use Covid as an excuse) just got a box today. Never using them again. Terrible

They WILL NOT CANCEL or REFUND on school booklist packs nor do they return phone calls – I ordered my daughters Year 6 book pack on 27 October 2020. I emailed on 6 January 2021 enquiring when I would receive delivery and received a response that it would be delivered by the 20 January 2021, so I waited. On 20 January my order still said picking and my daughter needed her book pack delivered to school on 22 January, so I went and… Read more

bought the book pack from local shops. I sent an email to cancel and get a refund with no response. This company nearly always has their phone ring out or goes to message bank and the times when I did get to speak to someone they said I had to speak to Lidia (the manager), whom was never available to speak to when I was on the phone, to approve a refund, so a message was always left for her to ring me back. Weeks of waiting and I never received a phone call back. The book pack then got delivered to my house on 4 February 2021 - two weeks after school started. Do not waste your time or money on this company. You will only end up disappointed.

Non existent customer service – I needed to update my email contact details as I'd changed jobs. I emailed them about 5 times and called them about 3 times, with my new email details. Never returned my calls, never responded to my emails, never updated my email address. They continued to send emails to my old work eml address. They're probably still doing it to this day. I can't even say the service was bad, it's quite literally non-existent. Don't use them.

Terrible Service – I ordered my child’s school books in October 2020 and 3 months later I’m still waiting. We are now 3 weeks into the school year and we still don’t have any school books, neither does half the class unfortunately because we all ordered through this service. No real answers except they are on their way. I will not order through this service again.

Crap Service – I ordered on the 18th of November and still have not received my 2 packs. I have phoned every day and each time I get the same thing - we don’t know where they are...I was told today it was ‘booked for delivery’ and on the courier and surprise, surprise - still no packs. The person I spoke to said it’s ‘non-refundable’ so you take money and don’t provide a product. Disgusting!

Very Very Poor Service – I am a Newsagent that has ordered Thousand of Dollars worth of Textbooks through this Company for the last few years. This will be the last time. Normally they are just slow, this year they well beyond a joke. My order has been READY FOR PICKING for weeks - takes 20-30 min to get through on the phone then they just say it will be out this week.… Read more

Finally got someone to be honest today - it will be another 2-3 weeks before they send it - What do I tell my customers now?????? I've been updating them for weeks saying their books will be here next week.

Books still not received and refund refused – Order was placed in December books are still not even picked. According to the tracking information. They refuse to refund.