I love Koorong bookstore. Every time I order anything from them it arrives almost immediately. Also I can't speak highly enough of their amazing customer service. They are the best company to deal with!
The reviewer stated that an incentive was offered for this review
Amazing first time I buy a book and comes so fast and in good condition
Thank you for your really quick service I’m really surprised thanks for that I will be definitely be using your service when I want a book it was like in 1 day I got my book much love thanks
" Reading - Relax - Koorong "
Sometimes in October last year, I went to the Christian Book Store Koorong in Mt Lawley, WA 6050. Just coincidence I have come across with Mr Andrew B (the Store Manager) as I entered the Store. Andrew was so friendly and very caring person. Without any hesitation , he was ready to give me an assistance with my journey to find the Christian books that I was looking for in the Store. Thanks Andrew. I personally think that Koorong seeks to help & inspire people on their personal journey with Jesus Christ by offering the largest range of Bible books and Christian resources in the West, amen. Yes, I have never dissappointed with all the books that I have purchased, halimluyah.
Smiley Joe H @ WA
Love browsing through the store and always finds something to buy!
Love browsing through the store, find hard to find books and always find something else (unplanned) to buy! Helpful and friendly staff too!
Great real life experiences that you can relate too
Love that Bob Goss has his number and email in the book and responds to questions
Exceptional delivery service
I placed an online order on a Wednesday and received my delivery on Saturday.
I was surprised as here in VIC were currently in stage 4 covid restrictions. I love their product range online; so many products that will make thoughtful gifts for loved ones.
Koorong ebooks are not for iPhones
Don't buy Koorong ebooks if you're running the latest iOS software on your iPhone. The Koorong ereader app isn't compatible with ios 13.1.3 An email from support (months ago) advised they are aware of the problem but there have been no updates to the app & no refund for purchases.
Friendly staff but products way overpriced
I used to shop at Koorong when I was religious. Their stock was always good and they always had variety of products for purchase. What I've noticed though is that they always raise their prices, almost every few weeks. Their books and mugs are so overpriced it is crazy. The mug that cost me $8 last year priced at $18 this year. It is cheaper to buy their bibles at online shops like Booktopia and Book Depository even though at Koorong you get discounts every couple of months. The staff in Blackburn store in Victoria are very friendly and help...ful, no complaint there. Customer service is exceptional. The cafe is very nice with nice drinks. The atmosphere in Koorong Blackburn is amazing, good energy there. Shop there if you are a religious Christian person, you will love it there, but it will cost you your bank account , because stuff there is so nice ( expensive but nice nevertheless) that you'll want to buy everything.
Great book and gift shop
Large collection of books, DVDs, CDs, gifts, cards, calendars, diaries, casual jewelry and much more. Something to suit every age and stage of life
Shocking Beyond Measure Customer Service
Koorong have a major problem both with their Ebooks, and staff who waste your time, and are incapable of the most basic Customer Service of taking Ownership by sending emails back and forth over weeks to me instead of simply sending an email internally to another Department, to resolve a matter!
Commonsense is lacking@Koorong...
When unable to read the Ebooks, and unsuccessful attempts at troubleshooting, I asked for the 3 books to be sent, and despite spending huge $'s over decades, the person dealing with me, was so petty and concerned ...about the small difference in price of 2 available books and postage versus keeping a long term customer; it was distressing and painful that Koorong would employ or keep on this individual in "Customer Care."
Fantastic for online shopping
I have been ordering online from this company for over 10 years and rarely have issues. I live in regional WA so I expect shipping to take longer than to a major city but I've always received my parcels within 6 weeks at the very longest (usually receive them in a week or 2). My orders do not always arrive in the same box (as they ship from different stores across Australia where they are in stock); however, they do not charge additional postage (you only pay once (unless your order qualifies for free postage). On the rare occasions that I was ...missing an item or the item was faulty, I contacted them via email with a very fast response and they always replaced (or provided) my item. Very happy with the quality of products and I will definitely continue to order online from Koorong.
Great store, but don't order online
Don't bother ordering online, my one order came in 3 separate boxes, on 3 different days, I got given three different invoices which didn't add up to the same cost which came up in my order total. (It was 10 cheaper, so I'm not fussing, but it was confusing keeping track).
Instore is great, staff are friendly and helpful and there is a huge amount of stock and variety. You can tell where their focus is, so don't bother ordering online. (And, please, DO NOT depend on them for Christmas presents....
Excellent Esther - Koorong Customer Service Representative
Wonderful pleasant lady! We rang up Koorong from Twin Waters in Queensland looking for Billy Grahams best selling book "STORM WARNING." We had a great experience using KOORONG for the first time, and cheaper and quicker than AMAZON! Nice to speak to an Aussie for a change in customer service, and a genuine lady at that. Thanks Esther great to deal with you.
Blessings and good health to you and those you love.
Derek and Channi Yang-McDonald
Ive been to Koorong Penrith 3 times. Staff at the bookstore and cafe dont even say hi. I felt invisible the times ive been there. For a Christian bookstore they should be more friendly. I think staff should visit Bunnings and learn how to meet and greet costumers.
Amazing service online and in store. Fastway lost my order and they replaced it promptly. Very happy with service. Would recommend again
Questions & Answers
I am an existing customer, but cannot remember my password. I want to purchase the hard back Beyond Blessed by Robert Morris.....I cannot read the code because some letters are upside down, and I am not sure how to do that...thanks!
Get an answer from our members
Other Book Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.