Kresta WA, Subiaco

We had Albert come and measure / install our shutters and the experience was first class. Very happy and will use Albert again, Jeremy Malaxos Show details

Albert is the best!! Professional, helpful, polite & efficient. We have ordered curtains twice now with Albert & we cannot recommend him highly enough.

My whole experience with Krista was excellent . Albert measured and fitted my blind and I found him really helpful, giving me good advise . I would use them again

My curtain installed, it was what I expected,huge thank to kresta team from the beginning, great service .thank you all. Show details

I'm very satisfied with my orders ( shutter and curtains). They do the job professionally. Friendly and helpful staff. Show details

Poor Kresta after service – After initially paying thousands of dollars thinking we were getting quality blinds the slats are starting to bend and a few of the ends have broken . Thinking it would be a simple case of replacing the slats to.my dismay I have been advised that Kresta do not provide any replacement slats or any spare parts for that matter and you are forced to… Read more

replace the entire blind at a steep cost. I am very disappointed and will never use them again or recommend them to anyone. I wishI had just purchased from another provider that initially quoted me a far cheaper cost.

Ill fitting blinds and very poor service – Blinds didn't fit as the measurements didn't take the skirting boards into account. Plus half the cords are at a different heights (in the same room). Then a cord broke which was the final straw for me to insist they fix the problems. However, Kresta want $83 for a service person to come and check the blinds which I refuse to pay. The… Read more

communication is shocking - the girl in the local store is the only person who responds but all she does is ask for the $83 and say 'I'll ask my manager".

Amazingly professional and friendly free measure and quite service – Had to say goodbye to a much loved space. I got Kresta’s Albert in to advise about some options for window dressings on behalf of the new, incoming owners. I found Albert professional, polite, and helpful. He got back to me straight away and organised the asked for job efficiently. Very happy with Albert and with Kresta. Would 100% use them again.

dont waste your time and money – Phone for a measure and quote, was prepared for the long long lead time due to holidays and other excuses, fianally received an email from ocohen@kresta stating the rep would be here Thusday afternoon, took the day of work and stayed in all afternoon, no show and a waste of time, Customer service is appalling, they do not answer or return calls, should have read the onlone reviews Show details

The Installer – Just a quick review on the Kresta installer David. David installed our gorgeous shutters in Balcatta. I was so appreciative of this man, I felt comfortable leaving him in my home. He also did a wonderful job and cleaned everything up after himself. Thank you David Show details

I would never recommend this company to anyone – I wish I had read these reviews earlier; however, after my experience with them I was not surprised to see so many negative responses. I contacted Kresta in regards to a measure and quote. I must admit their initial response to this request was swift and very pleasant. I immediately booked in my quote. Then, my appointment was cancelled by Kresta… Read more

a week before the date. I was very accomodating and booked another date; however, had to wait another couple of weeks to get in and arrange time of work to accomodate the appointment time. The day of appointment I was waiting for the guy to arrive and no one did. I contacted the service desk they told me someone would be there so I continued to wait for 2 hours then tried to phone again and they had gone home. The next day I thought I would get a follow up call ; however, nothing. When I called again, there was no apology, instead a direction to call Subiaco store, again no apology and was told that they would contact customer service who would get back to me today. Guess What? Still waiting. My recommendation. Contact ABC Blinds. Outstanding service from beginning to end and true to their word!

Worst customer sales service I have ever experienced & beware of the so called warranty – Staff at Subiaco clearly do not work on commission, they are disinterested & rude. I was looking for UV blinds; reluctantly one of the staff got off her chair and managed to show me everything except what I required, despite my description, as I was leaving the store, I saw they have exactly what I was looking for in their own windows. I pointed… Read more

this out & told her that was what I need. She did manage to make an appointment for a salesman to visit me, but it was a huge effort.

Thankfully the salesman was very professional & knowledgable and a refreshing change from the sales team. The installation team were also very professional, quick & took all the packaging with them.

The blinds are amazing and do the job perfectly. Very happy with the blinds, the salesman & the installers, and that is where it ends.

One of my chains broke, the one to the main door which we go in and out all day. I went back to the Subiaco store to report this, as the blinds were still under warranty. The same charming staff then proceeded to tell me to go home and email them. I did this & never received a reply. After many phone calls to Kresta, not just Subiaco, but at times someone in the East, no one ever returned my calls. Totally frustrated with this, finally managed to speak to someone who proceeded to send me a bill for $82.50, for a call out. Turns out the warranty you get after you have had paid for and had the blinds installed, states you must return the blinds to the warehouse for repair, otherwise pay for a callout, now how many people have the capacity to do that? $82.50 for a call out for a $5 chain.

So I say buyer beware. In the end I had a chain sent to me which still sits here waiting for a neighbour or someone to replace it for me.

Great product, Subiaco staff need to be replaced & after sales service revised, this is what sets a company apart from others.

Serving customers is obviously not in your job description – I walked up to the counter at Kresta Subiaco where two staff members were seated. Neither of them bothered to acknowledge i was there. When one lady eventually looked at me with a scowl she told the other lady sitting next to her to help me. She begrudgingly took out her earphones and I tried to ask a few questions. She was rude, dismissive,… Read more

condescending and clearly didn’t want my business. Neither of them could even be bothered to stand up to show me samples or ideas. I felt like an absolute burden. Some of the worst customer service I’ve been exposed to. I will not be going back. On top of that she told me that I would be waiting at least 10 weeks + for my product. Other companies are around a four week wait. Again- do you really want the business?

Kresta should come with a warning: The Worst – Pay 50% to order; product arrives (slowly) and full payment is required to install. Curtain is completely wrong & can't be installed. 3 months later still no curtains, no service calls, no apology...waiting, waiting. Wish I have read reviews before using Kresta Order # JP022340 Show details

You’ve lost another customer Kresta – This is my first and definitely my last ever purchase from Kresta. I wish I had thought to read reviews before proceeding as I would have stayed far away. I ordered a bedroom blind in July 2021, with a lead time of 5-7 weeks. It’s now been 9 weeks and after numerous phone calls trying to speak to a supervisor, I am finally told it will be another… Read more

month (27th October) before it even arrives in the country, let alone can be installed. That will be a minimum of 14 weeks from measure and quote. Kicking myself for not doing my research, and just assuming as it was a simple roller blind it would be Australian made. The blinds are manufactured in China. I have also been told I won’t be entitled to a refund as they take zero responsibility for the delay, even though they can’t fulfil their obligations. I am now left waiting another month at least for a blind stuck on a ship somewhere. Lesson learned- buy Australian made!!! Reading so many similar reviews shows that Kresta have been misleading customers on their lead times for a very long time. What a disgrace- they are clearly learning nothing from all of these unhappy customers or simply don’t care. Business won’t last much longer at this rate. I have initiated a chargeback with my bank so will see what comes of that.

How does this company survive – Where do I start, firstly, I called and made an appointment for a measurement and quote (Mentone showroom). The guy didn't turn up. I called back and the lady put me on hold and called the sales guy, she came back and said he was finishing a job and will call me. He didn't call back. I rang the following week and made another appointment. AGAIN,… Read more

the guy didn't turn up. I rang to make a complaint, left message, didn't hear back. I rang again and an appointment was made with someone from another showroom (Nunawading). Finally someone arrived and gave me really good service, unfortunately when I called a him a week later, he had left the business. We went ahead and made the purchase. Next problem was the installer, very sloppy job and I had to call back and arrange for him to come out a second time. These problems are an inditement on the management of this business. They appear to be completely oblivious to how poorly this business functions. I don't know how they have survived.

The roller blinds keep coming off – Hi, we have Kresta roller blinds installed in our house to keep off the light. After install we realised that there is still some gap between either side for light to come in. the roller blinds also keep coming off the roller. not a good design.  Show details

Incompetent, unprofessional & lied to! – If these are the traits you are looking for in an organisation, then your search is over and if I could give Kresta a -5 star rating I would. I purchased a blind in early Oct 2020 and was told at the time that it would take 4-6 weeks to deliver and install. 13 weeks later I contacted Kresta regarding the significant delay - no explanation was… Read more

given regarding the delay, no one took accountability or apologised.

But it gets much worse – the day of installation was a horrendous experience, with a non-English speaking installer who failed to comply with the very basic instructions that he confirmed he understood prior to starting.

The installer caused thousands of dollars’ worth of damage and denied he had done so. Fortunately, I took before and after photos of the job while the installer was onsite, and I was able to prove he had deliberately lied about causing the damage.

Kresta management suggested the damage was due to a miscommunication, I replied it wasn’t and asked them what kind of customer service experience do they think they are providing when they knowingly send out installers that don’t understand basic English? More importantly though - what kind of impact is this having on the mental health of their employees? No response to this last question to date.

Some four weeks later I am still waiting to hear if/when Kresta will fix the thousands of dollars of damage caused by their installer.

Disgusting, shocking and appalling customer service, from a highly unprofessional company.

Don't even think about using Kresta – 7 months later I still haven't got what I paid for. First blinds didn't have a skirting board rebate and both sets had different shades of colour in bands. 1 month ago only one of two sets replaced. Today the second set arrived too short. I want a refund

Excellent Service – Today I had the pleasure of meeting Ian from Kresta. Ian is very kind and patient guy knows his products, is professional, shows he enjoys his job and delivered great customer service. His recommendations were spot on, and the extra spare parts were really help me to change the fault parts in future, Ian also showed me the details of how to… Read more ·  1

replace the blinds parts step by step, I was pleasure to have him guide me to make decisions. Would highly recommend you give Ian a call if you are looking for curtains and blinds. John

Rubbish product and zero after sales service – Took months to get a venetian blind and curtains delivered and installed. Original salesperson never returned calls or texts. The curtains are ok but the blind is absolute rubbish - cheap strings that mean it never goes up and down evenly or smoothly. Have emailed and called asking for someone to come and fix - lots of promises but no follow-up.… Read more

Also promised warranty info by email but that was also never received despite multiple requests. Stay away from Kresta - buy luxaflex or something else folks!!

Excellent customer service – I am very pleased with commercial rep Alice who is diligent and has great attention to detail. She provided all information I needed for motorising my blinds, liaising with my architect and designer. Great service Installer - Ian was efficient and friendly Show details

Excellent Service at All Stages – We looked at several options before closing Kresta. The team at Subiaco impressed us with their product knowledge and did not attempt to oversell. The enabled us to make suitable colour choices and the best type of shutters. They indicated that there would be a wait based on the stages required for custom made shutters: measurement, manufacture… Read more ·  1

and delivery, and installation. We were assured that they would be installed before Christmas and were kept up to date with progress. The shutters were installed before Christmas and fitted perfectly in our newly renovated en suite bathroom, and our kitchen. The installation contractor was careful and removed all of the packaging and left the work area clean. The shutters are both attractive and functional: keeping out the light and heat: as both windows are subject to hot afternoon sun. I cannot recommend Kresta highly enough: an excellent product at an attractive price, with good communication and service.

A lot of hassle and recommend you choose a different company – A lot of hassle using Kresta - I recommend you choose a different company. Some blinds were not installed on first appointment - lack of communication between the installers and the office added a further delay of weeks/approx 1 month - a lot of to and fro - further the price is not competitive and I should have used a different company. I thought… Read more

the product and service would be better for paying the extra but I was wrong. Installation day was also a lot of to and fro with the installer and I found it quite difficult.