Kwik Kerb

Quick and Easy – If I had to some up my experience, it would be that it was easy. i have been dealing with quite a few trades to get my backyard project completed and Will from Kwik Kerb has been a joy to work with. The edging looks great and from all appearances looks pretty strong. He had to delay the job twice because Melbourne has had some relentless rain the… Read more

last few weeks but once he was able to do it worked out well. I want to attach photos but the website keeps saying error when I try to upload

Kwik Kerb by Burgess (Brett Burgess) – Thankyou Brett for turning our dream into reality! Absolutely awesome job by Brett at Kwik Kerb by Burgess! On time, reliable, the job was immaculate not to mention affordable! Far better than we ever imagined Brett! Top job mate! We will be getting Brett back to do our front garden edging and recommending him to our friends and family! Highly highly highly recommend Brett at Kwik Kerb! Matt & Nadine

Very happy with Kwik Kerb – Brett in Brisbane did a fantastic job, he was thorough. Very happy with his workmanship and attitude. I'll be getting him back to do the rest of my garden beds.

WARNING! Rude, abusive, aggressive and rip off prices! NUTTER!! Glenelg KwikKurb called Paul [Number Removed] – Spoke with a guy called "Paul" based in Glenelg SA about an edging 6m x 3m for a gravel driveway. Simple and small job. Was friendly at first, but sounded drunk! but when told he was going to charge $2000 for this, I told him I would look at something else, as I was quoted $2000 to concrete the "entire driveway" WITH edging by a Ladscaping… Read more

company. This nutter! then showed his true colours by being rude and aggressive and "wasting his time getting a quote" My house or not mate, it's my business and CHOICE what I do! Not your business scumbag. Lucky you were not standing in front of me at the time, speaking to me in that manner! Who the hell do you think you are and how are you supposedly "married" The reason your time was "wasted" over the "phone" only!! Was because you are a greedy, aggressive person and wasted your own time, being so "greedy" and "aggressive". I have your details! and anything happens to my property or possessions, I am an Ex. Combat Soldier and I will hunt you down. That I promise

Disinterested in new business – I lodged a request for a call back off the website three days ago and still have not had a return email or phone call. That says a lot to me about professionalism, I.e. there is none. To me this reflects heavily on the customer service of a company, so even if you call tomorrow I won’t be using you.

Avoid Bundaberg – Bundaberg Kwik kerb completed a job for us. Concrete was cracking within days. Refuse to accept any issue despite head office saying it should have been done differently. Very poor and unprofessional communication to say the least

Get everything in writing, don't trust them – My experience is if you must use Kwik Kerb, please get everything in writing, a comprehensive quote, not an invoice for a deposit. They will ask for a 50% deposit, accept 10% as per QBCC guidelines. On the quote / deposit invoice ensure that payment terms and conditions are fully specified. Don’t trust them, if they refuse walk away from the… Read more

deal.

I really find it hard to understand how Kwik Kerb can demand the balance the day after work completion. The invoice with a due date of the following day literally arrived as he was driving up the street, the sealant wasn’t dry. When I questioned this, he was rude and nasty. Is this Kwik Kerb’s normal payment terms and conditions? I have no doubt that Kwik Kerb will say that this was verbally mentioned at the time of the on-site quote, I refute this.

Most trades offer at least 7 days payment terms.

Kwik Kerbs Head Office has not responded to my queries.

Kwikkerb Alstonville. This person is a thief and scammer – Paid kwikerb alstonville 50% deposit haven’t seen him or my deposit contacted Brisbane head office no help lot of promises only…

More cracks than you can pock a stick at – Dreadful job, less than 2 years old and there are huge cracks everywhere, certainly cannot take being hit by the nylon from a whipper snipper, slice fly off. Even today cracks still keep appearing. Reid told me it was my fault, and promised to come back, never did, he does like being paid in cash though.

Worst experience ever – Paid 50% deposit 6 months ago to Kwik kerb Alstonville and so far have a trench around our gardens after. 4 month wait. I have had nothing but excuses ranging from broken phones, Covid and supply issues. Phone calls are not returned and always go to voice mail.

Unresponsive – Poor at the start itself. Hard to get through in the first place. After I followed up twice then a local franchisee gave me a call and gave verbal quotes. Gave him all the details and sent E-Mail with pictures and measurements. Can't even get the quote. Did follow ups and no replies. Called Kwik Kerb if I can get some other franchisee but cannot… Read more

get through. Looks like as though they are doing a favour for us and not doing business. Nicely designed website. All just marketing folks.

Bad Service – It took me 3-4 phone calls to finally get someone to come to my site and advise and give me a quote, when he arrived (George Cook) all he could do and say was why i should not do what I wanted he was very disinterested in being on site and finally gave me a scribbled quote and said he is busy for 2 weeks, I gave him the benefit of the doubt so… Read more

after 3 weeks I gave him a call and when I asked what date he will come out and do the work as quoted I was told very abruptly that he is very busy and 4 - 6 weeks before he could maybe come out I said that was not good enough and he said fine and hung up. If this is the kind of service any contractor is giving in these difficult times then they do not deserve the work. VERY, VERY Unsatisfied customer Kwik Kurb Liverpool

More like **** kerb! – Could be good if installed right, guy who done ours did a shocking job and super rude! Going to pull up most of it and get it done properly by someone else. Lifting, cracking in the first month, uneven!!

Poor customer service – The product is ok, but not perfect. It is uneven and wonky in places. I can't comment yet on longevity, we only had it for 3 weeks, it hasn't cracked yet but won't hold my breath. The worse was the customer service and this would not make me engage with [Name Removed] from Kwik Kerb ever again. At first things were ok but when a few smaller… Read more

issues arose he was extremely un-accomodating. He wouldn't even engage in a simple chat about it, he went from zero to 100 where he aggressively demanded payment (we only had received the invoice a couple of hours before and never threatened not to pay). We simply wanted him to amend a smaller corner that was not in line with the overall layout of the driveway, it was wonky and needed moving (approx. 1meter worth in length, a small job). We even said we help out and clear the area in question, we would have been happy to pay some money towards it too, even though he should have picked up on the issue in the first place. But that's also not the issue, his entire attitude was simply shocking. I would never speak to my own customers in such an aggressive tone.

He then messaged continuously demanding payment, the payment wasn't even due until the next day. He continued to demand, he then also demanded proof of payment, all within the space of less than 12 hours. He was very unpleasant, he even said that his job is not to provide customer service but concrete only. I think that says it all and for that reason we cannot recommend him. Stay away from this business.

We own a business ourselves and would never treat customers in this way. Even if we disagree we will always ensure that we can find a solution that works for both. [Name Removed] does not care about anything but the money.

Not happy – Our local Northern Rivers Kwik Kerb had done a lot of work for us. We always paid on time & in full. In the past we were genuinely pleased with the results even though he is somewhat disorganized. He was very polite & previously had good customer service. However, his last job, he made a real mess of our driveway. His preparation was good but he… Read more

proceeded with the sealing process on a very hot day & decided to spray water on the wet sealant to cool it down. This has left the driveway with huge white bubbles & patches. On the same day he did this job he agreed it was not acceptable & would come back to fix/redo it. Lots of communication by us. He promised a number of times that he'd be back in a week but he has never returned to fix. This was over a year ago now. Our driveway is an embarrassment to the entire street. Not happy.

Great service and product – It was an absolute pleasure working with Brett in Brisbane north side. Very professional and great service, and the end result looks amazing. I will recommend Brett anytime. Thank you.

Kwik Kerb by Burgess – Finally, a contractor who arrives on time, doesn't leave a mess and someone you can actually have a conversation with. We've had Kwik Kerb by Burgess help us out on two properties and on both occasions, they've never failed to disaappoint. Our neighbours are all asking "Who did your garden edging? Looks outstanding!"

HOPELESS SERVICE Get your act together – Try answering your head office phones Get your franchisers to answer emails and phones Only one franchiser Adam answered the phone , he was helpful and understanding Very terrible service not happy , I wouldn’t recommend at all Your either to busy or don’t care about your customers Get your act together I live in south east vic

Kwik Kerb by Morgan (Paul Morgan) – The Kwik Kerb that Paul Morgan completed for us is absolutely fantastic! He is a true professional. The preparation work was very thorough and resulted in a perfect finish to our front garden. The attention to detail was impeccable and his work was very reasonably priced. I highly recommend Paul to anyone considering his services. Thanks very much… Read more ·  1

Paul, the work you have done for us has had a ripple effect and we are now inspired to undertake more improvements around our home. Your an absolute top bloke. Cheers, Geoff & Sarah C, Berwick

Kwik kerb Maroubra – Steve Read was fantastic so professional in the way he explained the service and then doing the job. Nothing was too much trouble he was recommended by Flower Power and I’m glad I acted on this recommendation I would recommended Steve wholeheartedly job well done. Show reply

Kwik kerb by Paul Byrne - 5 stars – If you’re looking at getting Kwik Kerb, certainly give Kwik Kerb by Paul Byrne a call. My experience with Kwik kerb initially was not good, every operator I called wouldn’t pick up the phone or they came out to quote but couldn’t commit to a time to do the job. Even using the 1800 number was difficult to organise someone to complete the job.… Read more ·  1

Before I found Paul, I had another operator lined up but he could never commit to the work, he kept saying two weeks, two weeks, two weeks. Before you know it 3 months had past. In the end I found Paul which was a blessing, not only was he reliable, but friendly, helpful and offered plenty of advice. If you want Kwik Kerb done, there is only one person to call and that’s Paul. The completed work looks magnificent, both my wife and I are very happy.

Obviously too busy to make contact and quote – I have, on two occasions rung the 1800 number and requested Kwik Kerb in my area make contact with a view to quoting on garden edging. All I can say is, business must be booming - no contact whatsoever. If could've given a negative rating I would have.

Terrible experience – We had our front garden edge border done, operators left mess everywhere. End product the colour was uneven, contacted the contractor...he came back to fix it. Looked out the window and saw he’s spraying the concrete and the newly laid expensive mulch and the grass, so paint going everywhere.. told him that it was not good enough ...short… Read more

discussion ...he packed up and left leaving it not finished. After putting in a complaint he returned yet again to paint it with a brush, this time ensuring that the husband was home he still failed ...partially painting only small sections ...so now it looks no better...still patchy in colour...the concrete used is so soft and fragile ..that when removing a small piece of grass that was painted on to the border it leaves a mark as it was stuck to the border ...in the end when hubby pointed out all the missed sections that where not painted ..still not fixed . Avoid getting any work done by Kwik Kerb as you may get the guys we had and it was a waste of hard earned money

Byron Shire Council Review – We have recently been doing work with Tony from Mullumbimby Kwik Kerb. Mullumbimby kwik kerb Have recently worked on playground edging in the shire, they completed good quality work In the allocated time frame and were professional and courteous to work with.  Show reply