The team at LJ Hooker Ballina went above and beyond. My sister passed away suddenly and she had an investment property with the Ballina team. Ana helped us and explained everything, she even introduced us to Luke who helped sell the property. Fast, efficient, professional, friendly and very helpful during this difficult time. We could not recommend them enough. Great agents and great people. Show details
We worked with Ceejay from LJ Hooker for the propery management and Victoria from LJ Hooker Assist to setup the water connection. Both of them were great and super helpful! Show details
Rating: 1 Star – wish I could rate zero stars... "recorded on OFT's database for the purpose of monitoring future business practices and for its consideration of matters which may warrant future regulatory attention." Review: In over 17 years of renting the same property, LJ Hooker Coomera is by far the worst property manager we have ever… Read more
suffered. Their reputation locally is so bad that both of our neighbours couldn't stand them, with one explicitly telling me they could go and "F themselves." Even our property owner contacted me directly because he was having so much difficulty dealing with the agency. I suggested he find a new managing agent, which he thankfully did. Unsurprisingly, the new agents also found them incredibly "difficult to deal with." To top it off, LJ Hooker made our advance rent payments "disappear" during the transition. First, they lied to the new agency, falsely claiming our rent had been refunded directly to us (this never happened). When called out, they came up with more excuses. A clean handover of the tenancy roll was simply not forthcoming. It was only after I produced accurate bank transactions and receipts proving they were lying that our trust funds were eventually handed over to the new property managers. Prior to the handover, they also tried to force us onto the third-party "Ailo" payment app. When we refused to provide our informed consent or agree to Ailo’s Terms of Service, we were subjected to severe administrative backlash. The agency unlawfully exported our data to the platform anyway, resulting in an automated harassment campaign that generated over 20 mathematically impossible "rent arrears" notices for a fabricated $12.87 shortfall. We stood our ground, and we were right. We made a formal complaint about this disgraceful conduct, and LJ Hooker is now firmly on the Office of Fair Trading (OFT) radar. I have it in writing that because of LJ Hooker's conduct, they are "recorded on OFT's database for the purpose of monitoring future business practices and for its consideration of matters which may warrant future regulatory attention." Final recommendation: stay well away from LJ Hooker Coomera.
Reviews with attachments
Unprofessional, dishonest, incompetent. Failed to follow standard real estate protocols and procedures during our tenancy. Unbeknown to us, this agency rented out a “non liveable” house and failed to acknowledge serious maintenance issues. Due to blocked storm pipes (the agency employed a tradesperson who failed to clear these out properly), the… Read more
ceiling fell in during a storm in one bedroom. See enclosed pictures and video. The Principal of this agency refused to take any responsibility for this, fabricating lies and making unsubstantiated threats to justify avoiding accountability. Upon exit, they claimed all our bond without notification, failing to provide sufficient evidence to justify this even during the RTA conciliation process. Don’t use them.
Worst experience selling LJ Hooker Point Cook – We were inexperienced sellers and chose an agent based solely on reviews and appearance. We put very reasonable price on advertising based on the latest sales in the area. However, once we received low offers, the agent, who also happened to be the agency director, continuously pressured us via emails and text messages to accept these offers,… Read more
claiming our house was worth less. We felt pressured to accept the offer, which we ultimately did. It's worth noting that we paid the agent full commission for the sale as well as for advertising. However, unforeseen circumstances arose, compelling us to cancel the sale, with little real assistance from the agent. The only suggestion provided was to move to a rental property, which was shown to us by a representative from his agency and was in a dirty and poorly maintained condition. To navigate the situation with the buyer, we had to seek legal representation, leading to significant financial strain and emotional distress. Consequently, I left a negative review for the agent. However, I was shocked when he called me, demanding the removal of the review under threat of legal action. I have proof of this conversation. During the conversation, he warned of suing me for slander, claiming he had the buyer on his side. Fearing repercussions, I reluctantly removed the review, a decision I now regret. Further conversations with others revealed that similar tactics were used on them to remove negative feedback, a practice aimed at shielding the business from criticism. Even now, recalling this experience makes my heart race. However, I feel compelled to share it with others to prevent them from falling into the same trap.
- +3
LJ Hooker West Lakes – Do not touch LJ Hooker West Lakes with a 10 foot pole. My experience strongly resonates with [Name Removed], [Name Removed], [Name Removed] and [Name Removed]. Some reviews from 4 years ago; seems nothing has changed. My dealings with: [Name Removed], [Name Removed] and a ‘[Name Removed].’ [Name Removed], the leasing agent of this property, was… Read more
the only woman in that office who stopped everything, invited me to sit down and go through my inspection report with me, showing me some sort of understanding and offered me to get a coffee while waiting for [Name Removed]. Unfortunately I only got to speak to her once regarding my rental.
After being handballed from [Name Removed] to [Name Removed] (I got absolutely nothing from [Name Removed], other than ‘I’ll pass it on to the owner, the owner hasn’t responded, I didn’t know that, I haven’t been to the unit” regardless that she is the property manager. When she came by she huffed when I mentioned the need for a door sweep and condescendingly said “did you look at the place?” – I had stated time and time again that yes, I made a decision without proper inspection under stress, however LJ Hooker are responsible for putting up a unit for rent that is utterly unlivable, advertised as “newly renovated and ready to go’), I went in to speak to [Name Removed] again and was refused as “[Name Removed] is the highest you can go” by the admin lady; that’s after she cautiously said to me “you can come back later…?” “What’s it about?” “Compensation and I’m looking elsewhere.” Someone in a nearby office: “Yeah they’re refunding her…” (As of Feb 2, I have not been refunded yet.)
In the end what I got from [Name Removed] was this: “So the plumbing is really old, but it’s actually up to code for the time. (Note, an illegal flexi pipe under the sink which was ‘not up to code’ as per the plumber, hot and cold taps the wrong way around, a toilet part that was covered in silicone of which water burst through which they will not replace, [Name Removed]’s words: “As long as it flushes your dirt and crap”. “Up to code for the time”; what 500BC when the romans discovered plumbing?) 8 Cockroaches isn’t a lot and no you are not entitled to any compensation.” - after being asked by [Name Removed] for a compensation offer (reduced rent) which she ‘sent to the owners.’ At this point all I want to do is pay my rent, regardless of the conditions as I have never been late. [Name Removed] then said to me on the phone when I told her that I would be terminating the lease, in a laughing tone, “yes that’s your right, I’m not holding a gun to your head.” The denial for compensation was what pushed me to end the lease, but this comment absolutely took the cake and I cannot believe that was something she said to me after everything that I’ve been through with this unit. Absolutely no words.
After [Name Removed] calling me “Eva” which is not my name, and typing her emails as though she’s recording a phone call transcript with zero punctuation and a bunch errors, I respond with the following:
For records, my name is Ava, not Eva.
I will be terminating my lease at ******** due to the following:
• unit not at all as advertised. 'freshly renovated and ready to go' • no water in bathroom. bathroom was unusable • kitchen sink was unusable, was not able to cook/clean • had to sleep in car following unlogged drains as the unit smelt like acid. the kitchen drains are clogged again as of yesterday Feb 1st • had to shower at a friends throughout first week • plumbing that was advised by 3 separate plumbers would need to be gutted and redone. No room for massive water tank to be put outside the bathroom wall as the only appropriate location for it would be where the power switch room is. 'common land'. "So, you're saying that they will gut the wall for the unit to be put outside?" "No that is not what I'm saying". This is the only way for the unit to be put on 'common land', and I don't imagine the owners are going to tear the paint job apart, especially when they have put a unit on the market that had no functioning bathroom, in the first instance. Was told by plumbers that the owners want to flatten the block. • insufficient security (windows open from the outside) • infestation '8 cockroaches, not a lot, it's not.' • inconsistent information passed from [Name Removed] to [Name Removed]. I was asked to make an offer for compensation, I am then called by a [Name Removed] who advises me that no, I am not entitled to compensation. This in itself is unprofessional and disrespectful • lack of care taken on the dates of my inspection report. I did not move in on January 24. • Zero understanding and professionalism on behalf of LJ hooker and [Name Removed]. [Name Removed] has not forwarded any of my correspondence regarding important information i.e inspection report to [Name Removed] prior to contacting me. On a Saturday afternoon. • When I told you that I would be terminating the lease, you told me, 'that is your right, I'm not holding a gun to your head.' • When I asked you if you understood how unprofessional it was to be asked for an offer for compensation, to then be told 'no sorry', you responded, "no. I don't" • "[Name Removed] is the property manager, but has not forwarded you any of the information, and has told me both when I came in to the office, and when she came by to the unit, "I didn't know, I haven't seen it. And she is the property manager?" "Yes..." • Following expressing my disappointment: "Yes, as you have told me again and again." I was advised by the tribunal to have the 'property manager' fill out a section 68 form which concerns landlord obligations. I assumed this is related to what was looked at yesterday. "No it wasn't." I was then advised that following this, I would be able to request for compensation for the above inconveniences. I have tried to follow the reasonable avenues to address this, however you have gone out of your way to be the opposite of accommodating or professional. As I have said before, this is my first experience with LJ Hooker which is beyond disappointing as I was under the impression that LJ Hooker was reputable. Once again, I believe that the state of the unit regarding the plumbing especially is a big indicator of the standards on LJ Hooker and the maintenance, or lack there-of, and it is evident that tenant satisfaction is at the bottom of the priority list; this relationship has not at all been close to satisfactory.
She then responds, addressing me as Eva once again, not acknowledging a single point I have made, accepting the break of lease; unsurprising as on the phone I said:
“The fact that I have tried to do the right thing and you’re denying my request for compensation after everything I’ve just told you, is anything but closure” (good to know she won’t put a gun to my head, though?)
[Name Removed] responds: “Yes, I’ll take that on board.”
In short, I have zero words left to give. Do not, ever under any circumstances, rent with LJ Hooker West Lakes. With the exception of [Name Removed] who was more than professional and understanding; they’re all a bunch of fake, unprofessional vipers who do nothing but overwork the printer and huff and puff when they’re forced to do anything that doesn’t involve printing out a lease. Bets are open if they can get the dates right.
Don’t bother responding with the usual, ‘tenant safety and satisfaction is our number one priority’ because it is so very clearly, not. In fact, don’t bother responding at all.
And a disclaimer: Yes, I was a tenant of yours.
https://www.youtube.com/watch?v=8qXXUKXuq2c&ab_channel=SusanTamits
- +5
Do not rely on LJ Hooker Padstow for your rental or property lease or buy. They are currently under legal investigations and a Fair Trading matter for placing a tenant knowingly in hospital care under negligence for Mycotoxin Poisoning. The Real Estate Property Agent is Shannon Edwards. She needs her licence revoked. She is taking commissions and… Read more
leasing moldy homes and jeopardising tenants health. She has admitted all her rentals are full of mold and is continually taken to the tribunal by tenants for such matters. She is breaching her duty of care and her responsibilities as an Agent.
Shannon Edwards was witnessed verbally intimidating, abusing and swearing at the chronically ill tenant who went to hospital for her negligence for mold poisoning and she tried covering it up and she is in rehab fighting for her life.
The whole family is sick of mold poisoning and lost all their brand new belongings and savings for this woman and she did nothing about it. All their contents was tested by a Mold Hygienist and the Report sent to her and LJ Hooker Padstow, indicated a positive result of contamination from their rental onto their new property and her vehicle with 8 strains of dangerous mold. The victim cannot enter her new rental or vehicle which is now contaminated and under remediation.
Shannon Edwards and her team at LJ Hooker Padstow are taking rent and commissions and placing peoples health at risk in moldy homes, with evidence of severe mold infestation growth being covered up and painted over. They owe the victim an excess of $20,000 in replacement, remediation costs and living costs and are ignoring the family. They live in a hotel.
Tenants in the area and neighbours have complained this woman has been breeching her duty of care for years and lying to tenants for years. This particular home has been leased 3 times in one year making people sick and they did nothing to remediate it and now it is costing someone their life and disability savings. She lied to the tenant advising that it was leased for 10 years and was old and musty.
Shannon Edward’s has been reported to the Union and lack of responsibility by LJ Hooker Padstow and their negligence and to the Police. She has an Intimidation order against her.
Shameful and the community are concerned what this woman and the team at LJ Hooker Padstow are doing to tenants.
We hope she makes a good recovery and that justice is served.
extremely happy – Kiana and Amy at LJ Hooker are an exceptional team! Kiana is professional, knowledgeable, and truly cares about her clients, while Amy is welcoming, organized, and always ready to assist. Together, they make the rental process seamless and stress-free. Highly recommend their outstanding service! Show details
Latest follow-ups
Landlords NEVER let LJ Hooker Property Partners - Sunnybank Hills manage your property!! My landlord saw the light and moved management to another agency and it was the best thing he did! Having to deal with a Senior Property manager who was a… Read more
total B...CH to tenants and all staff under here didnt know how to do their job!!! Lived in a leaking property with black mould for a year - they thought it wasnt a problem!!!!! If you looking to rent also - would strongly suggest you look elsewhere!
Follow-up · What improvements did the new agency make compared to LJ Hooker Property Partners - I dont know as I moved out of the property in under a month of them taking over, moved out due to the issues with LJ hooker Property Partners. How long did it take for your landlord to switch agencies after the problems started - Landlord was VERY patient with… Read more
Absolutely disgusted. I just inspected a studio in Ashfield, the advertised photos look immaculate, spacious and modern. Upon arrival the building was old and falling apart. The studio was nothing like the advertised photos. It was dirty, run down,… Read more
far from modern, filled with spider webs. The walls were filthy, the carpet was disgusting everything about the place was deceiving. They should NOT be allowed to post false and deceiving photos just to attract people. An absolute waste of time!
Follow-up · There was no security from what I could see. The studio I situated in a quiet street, so I’m sure it would have been quiet. It the run down blinds were removed or cleaned and the spiderwebs removed and the window cleaned, there was lots of natural light.
My experience with the Kingston/Unley Office...what a ride ... no problem at all until our Property Manager left, then we were appointed another Property Manager who lasted 3 months, then we were given another Property Manager - who wasnt really our… Read more
Property Manager but was just filling in. Then we got an awesome Property Manager who was fantastic but left in December 2025. We were then given another Property Manager .... repairs not listed on inspection reports ... photos not included and now they have terminated the agreement ... rather than pick up the phone and actually talk ... I've been told by other agents that there are not a lot of people happy with this agent, such a shame, really good when we started with them. Disappointed ....
Follow-up · The repairs have been organised by the owners. My experience is contract was terminated due to the complexity of the issue. Internal staffing procedures are the responsibility of the agent.
Positive reviews
The Purchase of our new home enjoyed the very best customer service and additional free offers to assist in moving and amazingly obtain fixed costs of utilities and the arrangements for change-over was maintained so well with nothing was too much for their assistance in every way. Show details
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I just want to say thank you to the staff for all their help and the patience in aswering all my queries and happy to say i will be moving into my rental next week Show details
LJ hooker as a firm was extremely helpful with our application, keeping in constant communication with very friendly staff. Leanne and Camilla were both extremely positive and polite throughtout all of our exchanges keeping it professional yet empathetic. bridget and i are both very pleased with our experience. Show details
Negative reviews
Very disappointing experience with [Name Removed]. I was referred to [Name Removed] by another agent and initially trusted his confident communication. He convinced me with his confidence, I then change the sale contract to him. He promised an “off‑market” sale through his investor network. After the tenants agreed to the 14‑day notice period,… Read more
[Name Removed] suddenly disappeared for weeks and stopped communicating. When I raised concerns, he told me that because the property wasn’t formally listed, I had no options.
This behaviour was unprofessional and irresponsible, and it caused unnecessary stress. I will not be using [Name Removed] again.
DO NOT RECOMMEND EMPLOYING LJ HOOKER TO MANAGE YOUR PROPERTY — HERE’S WHY I engaged LJ Hooker to manage my property while I was living interstate for two years. What I expected was professional property management. What I received instead was mismanagement, negligence, and a complete lack of accountability — all while paying ongoing management… Read more
fees. Below is what you can realistically expect from LJ Hooker based on my experience:
Poor Communication & Administrative Failures • Important information was not communicated, or communicated incorrectly. • Paperwork was incomplete, incorrect, or not submitted at all. • Requests for documentation were ignored or refused.
Failure to Conduct Required Inspections • End‑of‑lease (including broken lease) inspections were not carried out. • As a result, property damage was not recorded, leaving me unable to claim costs from the outgoing tenants. • LJ Hooker failed to charge tenants for lease‑renewal fees and other break‑lease expenses, despite these being clearly outlined in the tenancy agreement.
Mishandling of Bond Money • Part of the bond from tenants who broke their lease was returned to them instead of being used to cover costs they were responsible for. • Bond from the following tenant was withheld and is still outstanding, despite clear evidence of property damage.
Lack of Knowledge of SA Tenancy Law • LJ Hooker demonstrated little understanding of the South Australian Civil and Administrative Tribunal (SACAT) processes. • They appeared unaware of — or unwilling to follow — the legal definitions of “fair wear and tear” under the SA Residential Tenancies Act. • Their actions (or inaction) repeatedly placed me at financial disadvantage.
Financial Losses Due to Mismanagement Because of LJ Hooker’s negligence and unprofessional behaviour, I have been left thousands of dollars out of pocket, covering: • Unpaid rent • Lease‑renewal fees • Property damage • Costs that should have been charged to tenants but were not Why would anyone pay management fees for this outcome?
Final Thoughts If you’re happy to throw away your hard‑earned money, then LJ Hooker might be the agency for you. Otherwise, I would 100% recommend looking elsewhere, because the service I received was nothing short of appalling
I had a frustrating experience with LJ Hooker Kensington Unley regarding the return of my rental bond. After vacating the property on 8/12/25, my bond was not returned and I was forced to follow up repeatedly. Despite a pre-vacate inspection being conducted one week prior where the condition was reported as satisfactory, I was later charged a… Read more
$550 cleaning fee without being informed of why this was necessary, instead they sent an invoice over a month after the professional clean was conducted, so not giving us any chance to rectify any cleaning issues.
The matter was unnecessarily prolonged and included threats of tribunal action that were never followed through. Despite initially disputing the bond and attempting to withhold funds, the bond was ultimately returned in full after escalation, including checking with SACAT.
This process took five months to resolve and should not require this level of effort for a standard bond return.
I would strongly recommend future tenants document everything and be prepared to follow up consistently. If you can avoid renting from LJ Hooker please do so, they absolutely do not have your best interests at heart.
Recent reviews
Really bad experience with LJ hooker Casey, manager Paul as arrogant like anything same his team Fatima. Keep on postponing y appointments without any prior notifications. I had to reach out to her to book the appointment, when i contacted the… Read more
manager Paul, his attitude was on another level. Clearly supporting his team, not ready to listen to me, giving excuses on behalf of fatima. I will never ever visit or refer them to anyone.
Follow-up · My appointment to see a house was rescheduled at very last minute at 4 occasions. The agent didn’t even bother to call me I had to call her to confirm and re book the appointment. And each time her replay was very rude and not acceptable. She even threatened me that I can speak to her manager and nothing will happen and that’s was right when I called the manager at LJ hooker he was as rude and unprofessional as her.
Absolute heartless lying crooks. Unfortunately, I have a disability and was injured in an accident making me an easy target. After a year of no maintenance on the property (and evidence no competent maintenance has ever been attempted,) I agreed to let the owner visit in the hope that viewing the incontrovertible evidence would cause her to do… Read more
something. Instead she screamed at me for having a curry plant, blamed 20 years of wear on the carpet on my cat, and the agent used it as an inspection, even though they knew I had been in hospital, and served me a breach on the lawns as I was unable to mow them again while in hospital. Lowest of the low. I know real estate agents are almost completely above the law, but the government should pretend to care a little by taking licences from the worst of them like this mob. People like this make you want to believe in Hell, they deserve eternal punishment.
I had a really great experience as a tenant with your LJ Hooker team. From the beginning, everything was handled in a very professional and smooth way. The staff were excellent — very friendly, helpful, and always quick to respond. They also supported me with setting up my utility accounts, which made the whole moving process much easier. I really… Read more
appreciate how proactive and efficient the team is. It made a big difference, especially when settling into a new place.
Thank you again for your great service. I would definitely recommend you to others.
- Wanderley and Stephanie
We used LJ Hooker Broadford, Vic and listed out house just before Christmas. We had an open day on the last weekend before Christmas and didn't expect to have any joy until after the holiday period. What a surprise and mad house over the holiday period, our house sold in 6 days, not what we were expecting. Thank you to Gavin Henderson and his… Read more
team, we have sold our houses in the past and never had one sell so quickly, we spent the Christmas packing boxes ready for our move in 2026.
Find out how LJ Hooker compares to other Real Estate Agents
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We had Mayla look after us through our process and her communication style along with the rest of the team was faultless. We really appreciated the quick responses and willingness to help in all areas. Tania :-) Show details
LJ Hooker has been fabulous with the rental application process and reconnecting all services. Everything was smooth, fast and efficient. The minimal waiting time for decisions and constant communication were amazing. Show details
Andrea Liebminger is extremely emotionally intelligent. She was able to diagnose my needs and my capability and match me with the right person wanting to rent their home. Andrea is kind and compassionate and actually listened to what I needed and found a solution for both customers. She is an asset to your company! Corrie Wright Show details
We had a horrific experience renting via LJ hooker, some 8 years ago now, in Sydney north shore. I now realise that the conditions we were subjected to were probably illegal, and this was a highly stressful and miserable time in our lives, due mainly to horrible living conditions caused by an unsafe and damp property. If only LJ HOOKER realised… Read more
that renters might eventually be buyers, they might provide better service, but they are so busy kissing the *** of owners that they neglect renters to a criminal degree. I would never use them for anything.
They are very efficient and easy to communicate with. LJHooker team doesn't ask any complicated requirements and not judging base where the applicant came from. I give 10/10 with their service. Well done! Show details
LJ Hooker, especially the Kensington Unley branch, have always made owning an investment property easy for us. With their implementation of the latest tech. to help manage properties, the service is efficient and professional at all times. From general communication, to emergency plumbing, electrical, and any other surprises that may arise, they handle everything. A great team and a load off our shoulders! Show details
Terrible, rude, arrogant. They are the worst of the worst, and for all the OWNERS they do NOT play by the book. Trust me when I say that they will lie to save a** Show details
Absolutely amazing Real Estate. Replied to every enquiry and returned phone calls. Other real estates did not acknowledge any email enquiries at all. LJ Hooker Lithgow replied and returned calls. It made a stress free transition for our move. Also they help organised all connections to our property. Show details
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Just thought I'd update - the aircon broke down again, been three months so far, so the owner put… Read more