Laminex

We had our kitchen built with the Ultra Matte fingerprint resistant laminate. I had high hopes for this premium priced product, however it seems to show the lightest fingerprints and requires vigorous and frequent cleaning to maintain the appearance. I am disappointed and would not recommend the product.

We had a Laminex kitchen installed Nov 2025 we did bench tops and cupboards. Within weeks of the install the product started to show bubbling we contacted the installer said we have to do a warranty claim!!!!!!! ( I do not believe we should of HAD to fill in a warranty as the product WAS not as promised therefore its on Laminex not us, but… Read more

anyway). The warranty was sent and then we noticed more issues re fading and really bad marks showing up with no matter how much we cover the tops or put boards down the top just seems to be marking badly with shiny spots and colour fade spots etc Keep in mind this kitchen is only weeks old ! THIS IS A BLOODY nightmare and LAMINEX HAVE NOT BOTHERED AFTER MONTHS TO DO A THING ABOUT IT!!!!!!! It is going to be us taking them to court to recoup the cost of the kitchen which I am prepared to do as they have no regard to making sure what we were supplied lives up to THEIR PROMISE. My suggestion would be steer very clear and look at other choices or you may end up like us with an absolute mess, SO DISAPPOINTED BUT WILL NOT LET THIS REST

We had a kitchen movable centre bench manufactured by Laminex and supplied in early March 2024 with a Black Marble Natural finish Laminex top. The top did not appear to show any problems for quite a while but mid December 2025 we had been seeing the… Read more

marks for a while so we contacted the cabinetmaker who supplied it and he came to our house to inspect the bench top and confirmed he could see what appears to be a demarcation line running the middle of the bench and virtually the full length. Laminex could not be bothered to send a rep to inspect the top and so we sent through some pictures of the bench showing the fault as best possible. Laminex contacted our cabinetmaker with a letter which read similar to : Good afternoon and thanks for the feedback on the p q Laminex bench top. We read the “report” and could instantly see the R’s covering going on with so much rubbish. It’s a lot like “we acknowledge there’s a problem and it was nothing YOU did but OUR product could not possibly be faulty.” Laminex offered to “test it” using a destructive test mode -wow --- REALLY?!?!?! A copy of the letter is available. We have owned 5 houses and the last one had virtually 4 kitchens installed and 2 of the previous kitchen benches were 3-4 m long in a similar colour with 15-16 years trouble-free use and service. MAYBE they were a NOT a LAMINEX brand?? Or There are marks evident from where a tomato squirted and was wiped up immediately plus a mark where a mug had rested on a placemat plus other marks. We only use a soapy cloth and only sometimes Windex as stipulated best to clean Laminex. The kitchen and benches are virtually only used by 2 older Australians who are very careful with hot or abrasive products near a “plastic type” surface. Only minimum food preparation happens on the new bench with the faulty laminate as most is done on the main kitchen bench.

Helpful and Friendly Staff – Bronte the sales assistant at Laminex Tullamarine was very professional, polite and extremely helpful with assisting us to choose the right colours for our kitchen cabinetry We highly recommend attending the showroom as the staff are attentive and helpful Thank you so much Bronte Your a GEM

Great Customer service - thank you Catherine! My house will look amazing! – Very knowledgeable and helpful. Made colour selection easy and l left confident that l would love my final colour selection!

Diamond gloss laminate – In our previous home we put in a new kitchen 14 years ago. The laminate I chose was laminex diamond gloss. The cupboards were standard laminate. Not once in the following 12 years before selling the house did we have any problems at all with any of the laminate. It still looked as good as the day it was installed in fact the real estate agent… Read more

thought the kitchen was new. The bench colour was Kashmir granite I think it was called in diamond gloss. The cupboard colours were parchment and the drawers purvivan clay.

Worst company to buy from Cannot organise a simple delivery . Very disrespectful to customers. After stuffing up invoices and me needing to contact them several times they send out a letter of demand even though they are completely incompetent and are at fault. As tradesman running my own business I will push clients to other brands instead of… Read more

Laminex or Formica Their service is well below any decent company. They do not deliver on time or deliver complete orders . The quality of their products are poor and they will not respond to emails. Thanks

Vince Ruggeri

The Furniture and Cabinet Workshop

We chose the AbsolutteMatte Black for our kitchen. Whatever you do, DO NOT choose this brand!! We were assured that the Laminex AbsoluteMatte finish is designed to be fingerprint-resistant, well.....it shows EVERY SINGLE FINGERPRINT!! I'm cleaning our entire kitchen on a daily basis. And when I tell you that you can see EVERY fingerprint I'm not… Read more

lying. Shame on Laminex for the false advertising!! And when I called them all I got was " Oh we're sorry but there is nothing we can do"... We're in the building industry and I'm warning EVERYONE to not use Laminex and to choose Polytec instead. Shame on you Laminex....

With much disappointment I've had laminate installed in my new kitchen, to then have one of my plates leave a long scratch across my island bench. Laminate rep did come and inspect. The email came back stating as it was my fault there was nothing they could or would do and no product available to fix the scratch. At any time, when is laminate at… Read more

fault and need to be replaced? laminate seems to be an inferior product as it's not durable as years ago and not made to last. Very disappointing.

Their truck drivers are morons – I was tying to do a pick up for work this morning at a supplier, I was reversing my van into their driveway. One of their truck drivers honked at me and cut me off from reserving while I was mid way reversed. What a moron. So dangerous Rego of the truck: XV 47DE Suburb Alphington Victoria

so disapointed – had kitchen reno done now 7 months ago. kitchen benchtop laminex paperbark matte wrap around. within 2 months dents marks and minor cuts appearing from normal everyday kitchen use. now permanent stains appearing beside the sink where cups and dishes are collected before going into dishwasher. contacted laminex au, supplied details and photos as… Read more

requested, advised "passed on to our technical team". Have heard nothing, no longer replying to requests for updates. DO NOT INSTALL THIS PRODUCT. INFERIOR.

Heads-up concerning Hi-MACS Bench tops – I had HI-MACS acrylic bench tops installed because of their, appearance functionality and terrific 10 year warranty. Laminex apparently bought out this business, and as a result will not honour the warrent even within the stated time- frame on my paper work.. Before being flately refused to repair my bench when it did crack, they proceeded with the most extensive and rediculous run-around. So disappointing from the large, profitable company.

Warranty service sucks! – I had a stone bench that was installed incorrectly in 2021. It is now 2023 and I am still trying to get it fixed. I have contacted them mulitple times and all they can say it they pass it onto warranty no direct line. Everyone i talk to says the same thing they are sorry and will get someone to contact me but still nothing. Show details

Terrible product and the worst customer service – We built our house five years ago, and the pantry doors have cracked. They are vinyl wrapped. Spoke to my builder almost six months ago now…. told me to contact Laminex, rep came out three months later. Took measurements said would be a couple of days that was three months ago doesn’t return calls or give any updates as to when these 2 Pantry Door ‘s will be replaced. Be warned and do yourself a favour do not use Laminex.

Laminex form wrap is not good – I used what to thought, and was told by my builder, was a premium product in my kitchen. Turns out to not be so. Had problems from about 4 years in with the wrap peeling. Had some bits replaced via our builder who liaised with our local Laminex centre. By 5 years we were having wrap coming off the doors. Went to the local Laminex centre again who… Read more

not only had no record of previous issues but who would also not assist saying we had to work with builder. They provided no details on how to access the warranty. Builder didn’t have any luck with them either. This went on with a few more visits and no resolution. Eventually, with the help of google I contacted Laminex head office. But was told that my kitchen was now out of warranty and they had no record of any of my previous issues or earlier complaints so they would not assist. I continued with my complaint over the next few months and was eventually offered replacements at “discounted”. I decided that I could not afford to spend any more money on my kitchen and at the moment have my doors taped up as the wrap has fallen off. The customer service at head office was courteous despite an acceptable agreement not being reached. A costly mistake that I will never again make.

Poor product - nil customer support – I would strong not recommend using their product especially the Absolute Matte - due to having a busy kitchen cooking with grand children we decided to purchased the Absolute Matte … ‘fingerprint resistant surface, extremely scratch, wear, stain & moisture resistant’.. then found out it is not so at all. The lack of any real assistance from… Read more

Laminex was disappointing, a Rep did come to look & take pic's, our feed back was to clean with extra products & for stubborn stains use acetone with cotton bud.

Dreadful quality and service! – As a designer, I don't usually write bad reviews. But this time my experience is bad enough that I have to write about it. Currently renovating a home for an important client, and against my better judgment, they wanted to use Laminex products throughout the house. Until I had discovered that their decors for Formica and Laminex are the same exact… Read more

copy but with a higher margin for Laminex branded colours. This did not resonate well with me or my client at all and ended up replacing a lot of the decors from competition that had better quality at much lower prices. The reason I didn't even want to use Laminex in the first place is that their products are known for chipping around edges and corners. I've also been to a couple of their events before the pandemic hit and all they do is use design lingo to hopefully translate that to sales. I am so over them honestly.

WARNING – Our one year old kitchen is a disaster and I am contemplating having it replaced already. The matte blue laminex cupboards look great at first, but EVERY thing marks them, even water which might drip from your hand. To clean the surface, you need to use a damp sponge then buff the ENTIRE kitchen with a dry cloth. If you leave even the slightest… Read more

sponge mark, it will leave a stain and you’ll need to repeat the process. Coming from white gloss previously which almost never needed cleaning, this has been a total nightmare. Be warned …

Great when new – Renovated kitchen with Laminex Metaline as splashbacks & behind oven 3-4 yrs ago. Did what Laminex company said to clean it. Supposedly easy care - NOT. Splashes, watermarks & smears DO NOT remove. Now darkening brown stains from fan forced oven exhaust behind stove & up the wall above stove top. Nothing cleans Metaline. Even the simplest… Read more

watermarks though dried immediately still stain. Tried Stainless Steel Polish wipes & even they couldn't make the blasted stuff look better. Total waste installing the Laminex Metaline!! Looks great new.

Seem to think customer service is you owing them something – Avoid at all costs, use any other product and if you need help, I would suggest asking a stranger in the street. Completely useless with customer service, either do not comprehend English or so disinterested they cannot be bothered helping. All our home cupboards and benches are laminex and now they refuse to even answer emails as to where to get colour matching etc. done.

Absolute rubbish product, as is their attitude to customer – Installed new kitchen using Laminex Finished Timber Veneer in 2015, and have had a number of stains appear in the past 12 months that do not come out even when cleaned immediately in line with the Laminex instructions. I have spent the past 10 weeks back and forth with Laminex trying to claim under "warranty" but they are not interested. When I… Read more

counter any of their arguments with actual fact I am brushed off with the same rhetoric to follow cleaning instructions. They even sent one of their staff out to inspect and clean themselves, when this didn't work they were not interested. Unfortunately this is the norm with this company and the warranty provided is not worth the paper it is written on. Save yourself a lot of stress and frustration and go with a POLYTEC product. This is part of the most recent response from Laminex after I again questioned the product being "fit for purpose" -

As you may be aware, several commonly available materials such as low pressure melamine (LPM), painted panels (usually acrylic or 2 pack polyurethane), thermoformed vinyl, timber veneers and timber are frequently used in domestic Australian kitchens for vertical applications such as doors and drawers. None of these materials are stain proof, and all of these materials can be permanently stained by accidental spills. Our range of Finished Timber Veneers were made with a surface treatment process to improve the stain resistance of the materials relative to genuine timber and timber veneers. However, even with the surface treatment, the Finished Timber Veneers products are not stain proof, and will stain depending on various factors including the temperature, time of exposure and type of staining agent.

.... and yet they still sell these products for kitchens?!!!!!!

so disappointed – I put Laminex Metaline as a splashback in my new kitchen. Within 2 years the product is smeary and looks terrible. I have cleaned it as per the manufacturer's instructions, but there is no improvement. I always wipe it after each cooking episode. I have contacted Laminex and they said they would send the Rep out to look at it. No result. Contacted… Read more

them again...no response and no Rep! it has been 6 months now and they remain silent. I would NEVER use this product again and fine the company's response very unsatisfactory. Athalie

Terrible product – I had diamond gloss bench tops installed on my new kitchen that looked awesome the day it was installed, while I’ve treated it with care it is now covered in scratches. It now has a dull hazy finish due to the thousands of scratches in it. It seems anything that touch’s it leaves a permanent scratch. Now wishing I had read these reviews first Show details

Poor Customer Service and unfinished product – Wish I'd read the reviews here before using. We were left with a product that wasn't cut as ordered and was in an unfinished state and they seemed to disappear when we asked for this to be fixed or help with completing the item. Very poor sales team (didn't understand or ignored basic questions) and very poor customer service/complaints team and… Read more

process. We were left with a product we had to pay to finish ourselves. Extremely disappointing all around.

Can’t believe the scratches – We used diamond gloss Persian stone when we were renovating kitchen.I am so disappointed. I would be very cautious to anyone else using this product. Looked good to start with ,I wished I had just chosen the normal laminate. I am so careful with this benchtop annoyingly so and there are tiny little scratches over the whole area, places that haven’t even been used .

Poor product knowledge! – The Laminex Group customer service staff has very poor, limited knowledge about their products and many times they manage to give us wrong information about the product that is not helping at all. Not to mention, their products are well over priced.